ACASS PWS REV.pdf

PERFORMANCE WORK STATEMENT (PWS)

AMIC CONTRACT ADMINISTRATION SUPPORT SERVICES (ACASS)

Patrick Space Force Base (PSFB), FL 3 April 2026

1.0 DESCRIPTION OF SERVICES

1.1 Introduction

This is a non-personal services contract. The Government will neither supervise contractor employees nor control the method by which the contractor performs the required tasks. The contractor shall manage its employees and guard against any actions that are of a personal services nature or give the perception of personal services. The contractor shall notify the Contracting Officer (CO) immediately if they perceive any actions constitute personal services.

These services shall not be used to perform any inherently governmental functions.

2.0 Background

Air Combat Command’s (ACC) Acquisition Management Integration Center (AMIC) provides contracting and procurement management services for ACC and its subordinate units. The primary places of performance are identified in paragraph 4.6 of this document. ACC is the primary force provider of combat airpower to America's warfighting commands. To support global implementation of national security strategy, ACC operates fighter, reconnaissance, battle management, and electronic-combat aircraft. ACC also provides command, control, communications and intelligence systems, and conducts global information operations. As a force provider, ACC organizes, trains, equips and maintains combat-ready forces for rapid deployment and employment while ensuring strategic air defense forces are ready to meet the challenges of peacetime air sovereignty and wartime air defense. This PWS is for professional federal contracting support services supporting contracting officers at each of the places of performance. Common acquisition strategies include sole source requirements competitive source selection, commercial solutions openings, broad agency announcements, other transaction authorities, simplified acquisition procedures, and commercial acquisitions. These strategies result in contracts with options, single/multiple award IDIQs, and task/delivery orders. Pricing arrangements include the full range of FAR 16 contract types from firm fixed price (FFP), to Cost Plus Award Fee and Time & Materials/Labor-Hour for a wide range of commercial and non-commercial requirements.

3.0 Scope

The contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and non-personal services necessary to perform Contract Administration Support Services as defined in this PWS except for those items specified as government furnished property, facilities, and services. The contractor shall perform to the standards in this PWS and resultant contract.

3.1 The contractor shall provide professional federal contracting support services at the assigned Place of Performance listed in para. 4.6 in collaboration with AMIC contracting officers.

Services include but are not limited to acquisition planning, market research, acquisition strategy development, acquisition and contract document development. Services also include cost/price analysis, preparation of determinations and justifications, synopsis, solicitations, price negotiation memoranda, and the contractor shall provide assistance with and document proposal evaluations and will receive technical evaluations as well as contractor submitted technical/cost proposals for review and use in the contract formation process. The contractor will professionally execute contract administration duties and will maintain contract writing, filing, and tracking systems/tools and will accurately document, file (to include electronic filing), and maintain contract documents. The contractor will develop and adhere to acquisition milestones.

3.2 The contractor will provide cradle-to-grave contracting support that includes receipt of requirements documents in hard copy and/or through automated systems and will execute pre and post award contract administration to include collaboration with the contracting officers, contracting officer representatives, program managers, security personnel, budget analysts, resource advisors and engineers. The contractor will be responsible for contract closeout at the appropriate time in the contract lifecycle and will comply with identified government contract closeout goals.

3.3 Results of task execution may take the form of information, advice, opinions, alternatives, analyses, evaluations, training, processes to eliminate waste, standardize best practices, cycle time and business cost reduction, or recommendations to complement the government’s technical expertise in accomplishing its mission. The nature of this work will, at times, require the contractor to be capable of quick response to stringent deadlines. The contractor shall provide a workforce possessing the skills, knowledge and training to satisfactorily perform the services required under this contract.

4.0 Requirements

4.1 Ordering Period: The ordering period of the subject contract is five years from date of award.

Task orders issued at the end of the ordering period may have periods of performance that extend beyond the ordering period of the basic contract. Contractor must provide firm fixed pricing for the year following the end of the stated ordering period.

4.2 Quality Control: The contractor shall develop and maintain an effective quality control program (QCP) to ensure services are performed in accordance with this PWS. The contractor shall develop and implement procedures to identify and prevent defective service and shall ensure non-recurrence of defective services. The contractor’s quality control program is the means by which the contractor assures itself that task completion complies with contract requirements. The QCP shall be delivered via electronic mail within 30 days of contract award (CDRL A002). Amendments/changes to the QCP shall be delivered to the COR and CO within three business days following any change.

4.3 Quality Assurance: The government shall evaluate the contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan (QASP). This plan identifies critical performance objectives and performance thresholds. The QASP identifies methods of surveillance, performance standards, performance thresholds, and frequency of surveillance.

4.4 Recognized Holidays: The contractor is not required to perform service on federal holidays:

New Year’s Day Birthday of Martin Luther King, Jr.

Washington’s Birthday Memorial Day Juneteenth National Independence Day Independence Day Labor Day Columbus Day Veterans Day Thanksgiving Day Christmas Day

4.5 Hours of Operation: The contractor is responsible for conducting business, between AMIC’s core hours of 9:00 AM to 3:00 PM, arriving no earlier than 7:00 AM and departing no later than 5:00 PM Monday through Friday except Federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings. Contractor personnel work schedules may be flexible and are at the discretion of the Contractor Program Manager and Government COR. The Contractor must, at all times, maintain an adequate workforce for the uninterrupted performance of all tasks defined within this and task order PWSs when the Government facility is not closed for the above reasons. Stability in the contractor’s workforce is paramount to successful execution of this contract.

4.6 Place of Performance: The primary places of performance under this contract are listed below. The specific place of performance for each effort will be designated in the individual task orders.

a) Patrick Space Force Base (PSFB), FL

b) Joint Base Langley-Eustis (JBLE), VA

c) Joint Base San Antonio (JBSA), TX

d) Tinker Air Force Base (TAFB), OK.

4.6.1 Contractor personnel may be requested to work at alternate locations during emergencies and emergency exercises. Individual Contractor personnel may be designated as essential personnel to support emergency operations.

4.7 Telework: The Government may permit telecommuting (telework) by contractor employees when determined to be in the best interest of the Government; however, the primary performance locations are listed in assigned Place of Performance listed in Par. 4.6. The contractor must address teleworking in their QCP. The contractor program manager or on-site manager must coordinate requests to telework with the CO and/or COR. Coordination will include a description of the work to be performed while teleworking. For work performed at sites other than the Government site, the individual personnel must provide services from their authorized telework worksite location in accordance with Department of War and Air Force policy and directives.

4.7.1 The contractor must identify to the COR any task/work requirements that may be performed at an alternate worksite. Telework will be at no additional cost to the Government. Upon approval:

4.7.2 The Government may provide as Government Furnished Equipment (GFE): laptop with access to the required portals, networks, and business applications. Internet connection will not be furnished; therefore, Internet access shall be provided by the Contractor.

4.8 Type of Contract: The government will award a performance-based firm fixed-price contract.

4.9 Security Requirements: On-site contractor personnel require TS/SCI security clearance to access all facility locations. Arrangements may be made, when authorized, to allow contractor employees with a SECRET clearance to access the performance location while the TS/SCI is being adjudicated. Security requirements will be identified in the contract level DD254. The Contractor shall comply with all security policies and procedures that apply to DOW, Air Force, AMIC, at each performance location. Contractor employees will receive a security briefing and indoctrination upon arrival at the duty location.

4.10 Physical Security: The contractor shall be responsible for safeguarding all government equipment, information and property provided for contractor use. At the close of each work period, government facilities, equipment, and materials shall be secured in accordance with agency policy and direction.

4.11 Identification of Contractor Employees: All contract personnel attending meetings, answering Government telephones, and working in other situations where their contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression in the minds of members of the public, and/or other government employees, that they are Government officials. They must also ensure that all documents or reports produced by contractors are suitably marked as contractor products or that contractor participation is appropriately disclosed. Contractor personnel will be required to obtain, use, and display a Common Access Card in the performance of this service.

4.12 Contractor Travel: Travel is not required for this requirement.

4.13 Other Direct Costs: Not applicable.

Phase In/Phase Out Period: To minimize any decreases in productivity and to prevent possible negative impacts on additional services, the Contractor shall have personnel on board during the one (1) month phase-in period. During the phase in period, the Contractor shall become familiar with performance requirements to commence full performance of services on the contract start date.

4.13.1 Contractor Manpower Reporting:

The Contractor shall report all Contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract via a secure data collection site.

The Contractor is required to completely fill in all required data fields using the System for Award Management (SAM): http://www.sam.gov. The Contractor shall use the “All Other Defense Components” tool unless otherwise directed by the Contracting Officer’s Representative or Contracting Officer. Reporting inputs will be for the labor executed during each Government fiscal year (FY), which runs from October 1 through September 30. While inputs may be reported any time during the FY, all data shall be reported no later than October 31 of each calendar year.

The contractor shall completely fill in all required data fields. The contractor shall enter initial data into SAM to establish the basic contract record no later than 15 business days after receipt of contract award or contract modification incorporating this clause. The contractor shall notify the Contracting Officer when the basic contract record has been established in SAM. Contractors may direct technical questions to the help desk at: http://www.sam.gov.

[Reference: SECDEF memorandum of 16 October 2019, “Revised Department of Defense Contractor Manpower Reporting”]

4.14 Organizational Conflict of Interest:

4.14.1 The contracting officer has determined that the work to be performed by the contractor under this service contract is the type of work that it is likely to create an organizational conflict of interest as contemplated and defined by Subpart 9.5 of the Federal Acquisition Regulation (FAR). The contractor shall not engage in contract activities which may impair its ability to render unbiased advice and recommendations, or in which it may gain an unfair competitive advantage because of the knowledge, information and experience gained during the performance of this contract.

4.14.2 The contractor agrees that when awarded a task order from one of AMIC’s performance locations neither it nor its affiliates and subcontractors performing work at that location will be considered eligible to receive an additional prime contract from AMIC at that performance location during the period of performance of the task order except by the exceptions listed below.

Further, neither the performer nor its affiliates and subcontractors shall team with or subcontract with any company that bids for or is awarded a contract at that AMIC performance location during the period of performance of the task order. These prohibitions will be in force for the full period of performance of each of the task orders under this contract.

4.14.3 The contractor has the responsibility for reporting to the CO any suspected OCI issues among any of its personnel or team members.

4.14.4 Exceptions:

http://www.sam.gov./ http://www.sam.gov/

4.14.4.1 **Post Award** The performer of this contract and its subcontractors may bid on and may be awarded a follow-on contract for the requirements cited in this contract's Performance Work Statement.

4.14.4.2 **Post Award** The performer may request a waiver from this restriction by submitting a written request accompanied by an OCI mitigation plan and by obtaining approval from the Contracting Officer prior to bidding on another contract within the AMIC contract portfolio.

4.14.4.3 **Pre-Award** Offerors who are unsure of their OCI status, related to this acquisition, may seek Contracting Officer review and determination of participation eligibility after release of the RFP but before the offeror submits its proposal in response to the RFP.

4.14.5 Contractor employees are required to sign a non-disclosure agreement (NDA) in connection with the performance of this contract. The NDA will be provided to the COR.

4.15 Labor Categories: All employees assigned to this contract must have a working knowledge of the Federal Acquisition Regulation (FAR) and its supplements and are required to be current with all changes including the Revolutionary FAR Overhaul (RFO). All employees must have a Batchelor’s degree containing appropriate focus on business disciplines (Accounting, finance, business administration, law, economics, public administration, managerial administration, etc.).

Assigned personnel must have experience with Wide Area Workflow (WAWF), Contract Closeout Module, SharePoint, and Records Application Management (RMA) or similar federal Government procurement applications. All employees must be proficient in Microsoft Office applications (Word, Excel, Power Point, TEAMS) and have experience with government contract writing/filing systems. Additionally, all proposed employees must possess a Defense Acquisition Workforce Improvement Act (DAWIA) Level II certification or a Back to Basics Contracting Professional certification or equivalent as determined by the COR and/or CO. The following additional attributes are defined at the labor category level and will be ordered at the task order level:

Labor Category Years of

Experience Contracting Officer Warrant Experience

Required Experience

Contracting Support - Basic

Greater than 3 years

No warrant experience required

Must have served as a contracting specialist in federal government organization.

Must be proficient in:

1. Simplified acquisition of commercial items 2.

Contract closeout

3. Brand name justifications

4. Entry level contracting skills 5.

Wide range of commodity and service requirements

6. Fixed price contracts and fixed price variations.

7. Time management

8. FAR 5, 6, 19, 12,

13, 15

Contracting Support - Journeyman

Greater than 5 years

Must have experience exercising a limited contracting officer warrant -- no less than $1M

Must possess all basic level contracting support skills and be proficient in:

1. Acquisition planning

2. Milestone Development

3. Cradle to grave contracting

4. FAR 6, 10, 11, 16,

31, 33, 37

5. Polished writing skills

6. Cost contracts

Contracting Support – Advanced – Team Lead

Greater than 10 years

Must have experience exercising an unlimited contracting officer warrant

Must possess all basic and journeyman level contracting support skills identified herein and must possess demonstrated proficiency in:

1. Source Selection

2. Defense and agency level FAR supplements and procedures

3. Leading teams

4. Supervising contracting professionals

5. Customer engagement

6. Agile contracting methods (Commercial Solutions Opening, Broad Agency

Announcement, Other Transaction Authority)

4.15.1 Employee Vetting: The contractor shall provide the resume of proposed employees to the CO and COR who will, in turn, review for compliance with the minimum qualifications described above. Proposed employee resumes should be received by the CO and COR as soon as practical but no later than 15 days prior to an employee’s start date. The CO will address exceptions as situations dictate. The purpose of employee vetting is not for the Government to become the contractor’s hiring agent or selection authority. Alternatively, the purpose is to ensure compliance through diligent Government oversight and inspection of services. The CO will inform the contractor in writing if proposed personnel meet minimum requirements or if personnel do not meet minimum requirements. The CO’s decision is final and may not be challenged.

4.15.1.1 Exceptions to Labor Category Requirements: The CO may authorize exceptions, when warranted, and upon written request from the contractor. Written requests for exception to labor category requirements must contain sufficient detail to enable the CO to make an informed decision. For efficiency, exception requests are best received at the time of vetting submission. In doing so, the primary responsibility for identifying exceptions to minimum standards resides with the contractor. The CO’s decision on requests for exception is final and may not be challenged by the contractor.

4.16 Billing/Invoicing: The contractor shall only invoice for actual hours performed under this contract. Actual hours will be tracked by the contractor and submitted to the COR in the Financial Monthly Status Report (CDRL A001).

5.0 Specific Tasks:

5.1 Post-Award (Contract Administration Support): The contractor shall perform Post-Award Contract Administration Support by receiving each assignment via email from government point of contact and communicate progress weekly via workload update report based upon performance location policy (CDRL A003) which meet established metrics for the following:

5.2 Administrative Contract Modifications: Prepare administrative contract modifications for review and approval to include creating supporting documentation such as memorandum for records; exercising options, changing pay stations, incremental funding, etc. Ensure all documents are uploaded into the system of record in accordance with agency file organization standards.

5.4 Resolve CDRs/Invoice Issues: Assist in resolving invoice payment issues in WAWF/DFAS in collaboration with assigned CORs. Assist the Contracting Officer with resolving contract discrepancies reports (CDRs). Coordinate with program personnel for receipt and acceptance of contract deliverables when necessary and recommend to the CO whether payment should be authorized. Ensure all documents are complete and uploaded into the official system of record.

5.5 Records Management: Assist by creating new contract file records to include uploading contract related documents into the system of record as necessary. Communicate completion to the requestor.

5.6 COR Appointments: Assist Contracting Officers with the COR appointment process, which includes obtaining/coordinating appointment letters for signature, communicating with the prospective CORs on training requirements, follow-up as necessary until resolved and ensuring necessary documents are in the PIEE/SPM/JAM modules. Conduct and document COR file and performance reviews and document for CO signature.

5.7 FOIA Request: Assist Contracting Officers/Specialist with locating the necessary documents to respond to FOIA requests. Support all administrative tasks required to coordinate and issue the requested information within the time period identified by the FOIA manager.

5.8 CPARs: Assist with coordinating, preparing routing, researching, and documenting contractor performance and past performance.

5.9 Assist with additional contract administrative support: Assist with other requests for administrative support that may arise under standard contracting support environments.

Pre-Award Support Services: The contractor shall:

5.10 Solicitation: Prepare solicitation packages for assigned contract actions for review, approval, and signature. Solicitations may be in the uniform contract format, utilize FAR 12 commercial formats, utilize FAR 16 methodologies, combined solicitation/synopsis, be in the form of a Commercial Solutions Opening and/or Broad Agency Announcement, or other appropriate solicitation methods.

5.11 Acquisition Planning and Market Research: Conduct and document market research, assist with development of independent government cost estimates, prepare Quality Assurance Surveillance Plans (QASP), prepare acquisition plans, prepare Acquisition Strategy Panel (ASP) slides and presentations, participate in and document Early Strategy and Issues Session (ESIS).

5.12 Customer Engagement: Provide training, procurement assistance, advice, and guidance to mission partners as needed.

5.13 Contracts: Prepare contracts and contract files for review, approval, and government contracting officer signature.

6.0 General Requirements:

6.1 Personal Electronic or Communication Devices: Personal electronic or communication devices (e.g., cell phones, beepers, pagers, portable music/video players, electronic games, etc.)

are prohibited in the AFTAC facility, building 10989. This prohibition does not include the building lobby.

6.2 Personnel Security: Contractor employees requiring a TS/SCI security clearance will possess at a minimum a SECRET security clearance to access the on-site place of performance.

Contractor employees shall adhere to all security requirements applicable to the DoD and as defined in DD Form 254 to prevent security incidents and to ensure no compromise of classified information occurs.

6.3 Identification/Apparel: All on-site contractor employees shall wear company badges identifying them as contractor personnel. AFTAC provided security badge distinguishes contractor personnel from government civilians. All clothing worn by contractor personnel shall conform to Air Force standards for workplace dress and appearance and OSHA Standards.

Additional recognition will be accomplished by distinctive clothing (e.g. shirts with company name and/or logo). The Contractor is responsible for all employee uniforms, personal protective equipment (such as boots, prescription glasses, workplace accommodations, etc.) and badging and/or identification products not otherwise specified in this contract. Uniform designs/logos must be approved by the CO and/or COR.

6.4 Listing of Employees. The Contractor shall maintain a current listing of employees. The list shall include the employee's name, date of birth, social security number and level of security clearance. The list shall be validated and signed by the company Facility Security Officer (FSO) and provided to the identified government Security Manager upon request. An updated listing shall be provided when an employee's status or information changes.

6.5 Pass and Identification Items. The Contractor shall ensure the pass and identification items required for contract performance are obtained for employees and non-government owned vehicles as required.

6.6 Retrieving Identification Media. The Contractor shall retrieve, and deliver to the COR, all identification media, including vehicle passes, if applicable, from employees who depart for any reason before the contract expires, e.g. terminated for cause, retirement, resignation, etc.

Contractor will comply with AF and AFTAC requirements for Common Access Card (CAC) disposition upon completion of task order performance periods or upon employee departure for other reasons.

6.7 Traffic Laws. The Contractor and its employees shall comply with base traffic regulations.

6.8 Freedom of Information Act Program (FOIA). The Contractor shall comply with DoD Regulation 5400.7-R DoD Freedom of Information Act Program, requirements. This regulation sets policy and procedures for the disclosure of records to the public. The contractor shall comply with For Official Use Only (FOUO) material marking handling, transmitting and safeguarding IAW DoDM 5200.01-V4, DoD Information Security Program: Controlled Unclassified Information.

7.0 Contractor Access to Department of the Air Force Installations

7.1 The contractor shall obtain base identification, and vehicle passes, if required, for all contractor personnel who make frequent visits to or perform work on the Department of the Air Force installations(s) cited in the contract. Contractor personnel are required to wear or prominently display installation identification badges or contractor-furnished contractor identification badges while visiting or performing work on the installation.

7.2 The contractor shall submit a written request on company letterhead to the contracting officer listing the following: contract number, location of work site, start and stop dates, and names of employees and subcontractor employees needing access to the base. The letter will also specify the individual(s) authorized to sign a request for base identification credentials or vehicle passes.

The contracting officer will endorse the request and forward it to the issuing base pass and registration office or Security Forces for processing. When reporting to the registration office, the authorized contractor individual(s) should provide a valid driver’s license, current vehicle registration, and valid vehicle insurance certificate to obtain a vehicle pass.

7.3 During performance of the contract, the contractor shall be responsible for obtaining required identification for newly assigned personnel and for prompt return of credentials and vehicle passes for any employee who no longer requires access to the work site.

7.4 When work under this contract requires unescorted entry to controlled or restricted areas, the contractor shall comply with [insert any additional requirements to comply with DAFI 31-101, Integrated Defense, and DODMAN5200.02_DAFMAN 16-1405, Air Force Personnel Security Program] citing the appropriate paragraphs as applicable.

7.5 Upon completion or termination of the contract or expiration of the identification passes, the prime contractor shall ensure that all base identification passes issued to employees and subcontractor employees are returned to the issuing office.

7.6 The contractor shall provide an after-hours contact number or after-hours email in the Emergency Mass Notification System (EMNS) for each of their personnel, whose normal place of duty is on a DoD installation or within a DoD facility. The contractor shall comply with any additional requirements in DAFMAN 10-206 for emergency operational reporting. Foreign Nationals may participate and may remove themselves from the Emergency Mass Notification System at any time. To update information, personnel can access the globe icon on their system desktop screens and choose the “Access Self-Service” option.

7.7 Failure to comply with these requirements may result in withholding of final payment

8. Common Access Cards (CAC) for Contractor Personnel

8.1 For installation(s)/location(s) cited in the contract, contractors shall ensure Common Access Cards (CACs) are obtained by all contract or subcontract personnel who meet one or both of the following criteria:

8.1.1. Require logical access to Department of Defense computer networks and systems in either: the unclassified environment; or the classified environment where authorized by governing security directives.

8.1.2. Perform work, which requires the use of a CAC for installation entry control or physical access to facilities and buildings.

8.2. Contractors and their personnel shall use the following procedures to obtain CACs:

8.2.1. Contractors shall provide a listing of personnel who require a CAC to the contracting officer. The government will provide the contractor with instructions on how to complete the Contractor Verification System (CVS) application and then notify the contractor when approved.

8.2.2. Contractor personnel shall obtain a CAC from the nearest Real Time Automated Personnel Identification Documentation System (RAPIDS) Issuing Facility (typically the local Military Personnel Flight (MPF)).

8.3. While visiting or performing work on installations(s)/locations(s), contractor personnel shall wear or prominently display the CAC as required by the governing local policy.

8.4. During the performance period of the contractor shall:

8.4.1. Within 7 working days of any changes to the listing of contract personnel authorized a CAC card, provide an updated listing to the contracting officer who will provide the updated listing to the authorizing government official.

8.4.2. Return CAC cards in accordance with local policy/directives within 7 working days of a change in status for contractor personnel who no longer require logical or physical access;

8.4.3. Return CAC cards in accordance with local policy/directives within 7 working days following a CACs expiration date; and

8.4.4. Report lost or stolen CAC cards in accordance with local policy/directives.

8.5. Within 7 working days following completion/termination of the contract, the contractor shall return all CAC cards issued to their personnel to the issuing office or the location specified by the local policy/directives.

8.6. Failure to comply with these requirements may result in withholding of final payment.

9. Deliverables

9.1 Reports and other data required in this PWS shall be submitted IAW the Contract Data Requirements List (CDRL) in Exhibit A of the contract

CDRL# Data Item

Number Data Item Description

PWS Para. Delivery Schedule

A001 DI-FNCL-

80003A

Financial Hours Monthly Status Report

4.16 Monthly (by the

third workday of each month)

A002 DI-QCIC-81722 Quality Program Plan

4.2

30 days after contract award

A003 DI-MGMT-

80368A

Status Report 5.0 Weekly

10. ACC Ombudsman

10.1 An ombudsman has been appointed to hear and facilitate the resolution of concerns from offerors, potential offerors, and others for this acquisition. When requested, the ombudsman will maintain strict confidentiality as to the source of the concern. The existence of the ombudsman does not affect the authority of the program manager, contracting officer, or source selection official. Further, the ombudsman does not participate in the evaluation of proposals, the source selection process, or the adjudication of protests or formal contract disputes. The ombudsman may refer the interested party to another official who can resolve the concern.

10.2. Before consulting with an ombudsman, interested parties must first address their concerns, issues, disagreements, and/or recommendations to the contracting officer for resolution.

Consulting an ombudsman does not alter or postpone the timelines for any other processes (e.g., agency level bid protests, GAO bid protests, requests for debriefings, employee-employer actions, contests of OMB Circular A-76 competition performance decisions).

10.3. If resolution cannot be made by the contracting officer, the interested party may contact the ombudsman, Deputy Director of Contracting, AFICC/KC (OL-ACC),114 Thompson Street, Bldg. 586, Room 129, Langley AFB, VA 23665, telephone (757) 764-5372 (DSN 574-5372) email: acc.a7k1@us.af.mil. Concerns, issues, disagreements, and recommendations that cannot be resolved at the Center/MAJCOM/DRU/SMC ombudsman level, may be brought by the interested party for further consideration to the Air Force ombudsman, Associate Deputy Assistant Secretary (ADAS) (Contracting), SAF/AQC, 1060 Air Force Pentagon, Washington DC 20330-1060, phone number (571) 256-2395, facsimile number (571) 256-2431.

10.4. The ombudsman has no authority to render a decision that binds the agency.

10.5. Do not contact the ombudsman to request copies of the solicitation, verify offer due date, or clarify technical requirements. Such inquiries shall be directed to the contracting officer.

ATTACHMENT 1

1.0. SERVICES SUMMARY (SS): This SS identifies critical success factors for the successful performance of requirements. The SS table is listed below.

1.1 Purpose. Lists performance objectives for the required service that the Government will routinely surveil. The absence of any contract requirement from the SS shall not detract from its enforceability of any PWS element nor limit the rights or remedies of the Government under any other provision of the contract including the clauses entitled “Inspection of Services” and “Default.”

1.2 Components. The SS states the performance objective (required service), and threshold (performance standard, accept and reject points (if applicable) in either a qualitative or quantitative fashion) for each critical success factor.

1.3 Quality Assurance Surveillance Plan (QASP). The SS will be used as the baseline to develop a government QASP. The QASP will identify the audit methods and procedures the government will use to evaluate the contractor's performance.

1.4 Right to Surveil. The Government reserves the right to surveil all services and requirements called for in this PWS to determine whether the contractor is meeting performance objectives and goals.

1.4.1. Major Non-conformance. A nonconformance that adversely impacts (or has the potential

to) mission, safety of personnel and/or equipment, environment, performance (quality), schedule (delivery), security, and/or cost. The government’s contracting officer will communicate major non-conformances to the contractor in a Contract Discrepancy Report (CDR) with a suspense date for the contractor’s corrective action plan. As a minimum, contractor’s action plan will address:

1. Action taken to fix the problem (correction)

2. Root cause analysis of the problem

3. Corrective action on the cause of the problem

4. Actions taken to prevent recurrence to include the follow-up plan (how and when)

5. Action(s) required by the contractor’s Quality Plan

6. All supporting evidence to support actions taken such as updated manuals, instructions, procedures, etc. Embed supporting evidence in this section to maintain a single point document unless size is restrictive or security policies prevent embedding. In these cases, provide location of the documents.

1.4.2. Minor Non-conformance. A minor non-conformance is a non-conformance, which by itself does not adversely impact mission, safety of personnel and/or equipment, performance (quality), schedule (delivery), security, or cost. Minor non-conformances are communicated through notices; first notices are issued for any identified minor nonconformance, second notices are issued for repeating minor non-conformances or failing to correct minor non-conformances within a reasonable amount of time. A formal corrective action plan is not required for notices of minor non-conformance unless specifically requested by the CO.

Performance Objective

PWS

PARA Performance Threshold Method of Assessment

SS # 1.

The Contractor shall develop and provide all deliverables per attached CDRL listing.

The contractor shall focus on timeliness, content, and quality for each deliverable product.

4.16

No more than two CDRLs, per task order performance period, may be delivered beyond the established due date.

100% Inspection – Monthly. The Government shall ensure all deliverables are received within times specified on CDRLs.

SS # 2

Contractor shall ensure all task orders are 100% staffed in accordance with task order terms and conditions.

Employees must meet or exceed labor category criteria.

4.15 - 4.15.1.

Personnel vacancies must be remedied within 30 days of vacancy.

Contractor personnel found to not meet labor category criteria will be replaced within 30 days of notification by the CO.

100% Inspection Customer Feedback

SS # 3

The contractor shall provide contracting support for pre/post award contract activities with minimal errors and/or requests for rework as a result of administrative oversight and/or technical deficiencies.

5.0 – 5.13

Personnel shall have no more than one revision/rework requirement per contract document with the goal of zero rework and editing.

Periodic Sampling Customer Feedback

ATTACHMENT 2

ACRONYMS

ACASS………………AMIC Contract Administration Support Services ACC………………….Air Combat Command AF……………………Air Force AFTAC………………Air Force Technical Applications Center AMIC………………..Acquisition Management Integration Center ASP………………….Acquisition Strategy Panel CAC…………………Common Access Card CO……………………Contracting Officer COR………………….Contracting Officer Representative ESIS…………………Early Strategy and Issues Session FFP………………..…Firm Fixed Price FOIA………………….Freedom of Information Act GFE……………………Government Furnished Equipment IDIQ…………………..Indefinite Delivery Indefinite Quantity LOE…………………...Level of Effort PWS………………….Performance Work Statement QASP…………………Quality Assurance Surveillance Plan QCP…………………..Quality Control Plan TS/SCI………………..Top Secret/Secret Compartmented Information