A3.2 Attachment 3.2 (QASP Supplement).pdf
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- Solicitation number
- 47QFWA20K0014
- Issued by
-
GSA Federal Acquisition Service
About this file
This document contains a Quality Assurance Surveillance Plan (QASP) supplement for a biomedical research and development services contract. The contractor will provide support services to the 59th Medical Wing Science and Technology office, including conducting clinical and translational research in areas such as emergency medical care, combat casualty care, and force health protection. Performance objectives include compliance, timeliness, customer satisfaction, and overall satisfaction. Acceptable performance levels and methods of surveillance are defined for each objective. The contract COR will use this document to assess contractor performance against established benchmarks and determine compliance with technical requirements.
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SCIENCE TECHNOLOGY AND RESEARCH TEAM
Attachment 3: QASP Supplement Performance Objectives Summary Matrix
The contract COR will complete and sign this document
Date:
COR Name:
Contract / Task Number:
Objective: This Quality Assurance Surveillance Plan (QASP) serves as the principal basis for assessing overall performance quality by the contractor. This document will be used by the Government to assess the effectiveness of the Contractor’s performance, including on a risk rated basis. This QASP provides the methodology by which the Contractor's performance will be monitored to determine compliance with established performance objectives and to establish performance benchmarks that ensure a quantifiable basis for measuring effectiveness.
The plan is designed so that surveillance is limited to that which is necessary to verify the Contractor is performing satisfactorily and relates directly to performance objectives of the performance objectives delineated in the PWS.
As the COR for this contract, I have confirm the accuracy of the details identified below within the Performance Objectives Summary Matrix.
COR Signature / Date:
TASK/
DELIVERABLE
PERFORMANC
E STANDARD
PERFORMANCE
INDICATOR/ACCEPT
ABLE LEVEL OF
PERFORMANCE
(ALP)
METHOD OF
SURVEILLANCE
AND RISK
RELATED
SCHEDULE
PERFORMANCE RATING
Circle Evaluation Rating
Compliance of products, services, documents, related deliverables, and overall quality of work performance.
Contract requirements met with few minor and no significant problems encountered.
Performance meets all technical and functional requirements in the SOO, and contains pertinent, useful, and informative data and information.
Contractor’s technical performance meets all contract requirements.
Problems that are encountered are minor in nature, and are as follows:
does not cause a delay in schedule;
does not cause costs to increase;
involves minimal effort to fix; and does not affect overall contractor performance
All matters shall be resolved in a satisfactory and timely manner.
Random Inspection (becomes more frequent if higher risk)
Are study reports complete and are they compliant with various government regulations?
Assignment of performance rating and criteria:
Excellent Performance meets all and exceeds contract requirements. Performance delivered with no required re-performance/rework; problems that are encountered are minor and resolved in a highly effective manner.
Acceptable Performance and deliverables meet all contract requirements.
Performance delivered with no re-performance/rework; problems that are encountered are minor and resolved in a satisfactory manner.
Unacceptable Many contract requirements not met. Re-performances or reworks required. Substantial problems were encountered and were resolved in a less than satisfactory manner.
Timeliness of Performance and Services and Product Deliverables, including Administrative aspects of Performance.
Contract requirements met with few minor and requirements in the SOO, and contains pertinent, useful, and informative data and information.
Contractor’s technical performance meets all contract requirements.
Problems that are encountered are minor in nature, and are as follows:
does not cause a delay in schedule;
does not cause costs to increase;
involves minimal effort to fix; and does not affect overall contractor performance
All matters
Random Inspection (becomes more
Is the contractor meeting established timeframes?
contract requirements. Performance delivered with no required re-performance/rework; problems that are encountered are minor and
Performance and deliverables meet all contract requirements. Performance delivered with no re-performance/rework; problems that are encountered are minor and resolved in a satisfactory manner.
Many contract requirements not met.
Re-performances or reworks required.
shall be satisfactory and timely manner.
Substantial problems were encountered and were resolved in a less than satisfactory manner.
Commitment to Customer Satisfaction and Business-like concern for its Customers’ interest including responsiveness to internal and external clients.
Contract requirements met with few minor and requirements in the SOO, and contains pertinent, useful, and informative data and information.
Contractor’s technical performance meets all contract requirements.
Problems that are encountered are minor in nature, and are as follows:
does not cause a delay in schedule;
does not cause costs to increase;
involves minimal effort to fix; and does not affect overall contractor performance
Random Sampling (becomes more
Is the contractor committed to high customer satisfaction? How contractor proactive is to contractor? Is the contractor providing positive value to the government?
contract requirements. Performance delivered with no required re-performance/rework; problems that are encountered are minor and all contract requirements.
Performance delivered with no re-performance/rework; problems that are encountered are minor and resolved in a satisfactory manner.
All matters shall be resolved in a satisfactory and timely manner.
met. Re-performances or reworks required. Substantial problems were encountered and were resolved in a less than satisfactory manner.
Overall Satisfaction Contract requirements met with few minor and requirements in the SOO, and contains pertinent, useful, and informative data and information.
Contractor’s technical performance meets all contract requirements.
Problems that are encountered are minor in nature, and are as follows:
does not cause a delay in schedule;
does not cause costs to increase;
involves minimal effort to fix; and does not affect overall contractor performance
Random Sampling (becomes more
What is the governments overall satisfaction with the contractor?
contract requirements. Performance delivered with no required re-performance/rework; problems that are encountered are minor and all contract requirements.
Performance delivered with no re-performance/rework; problems that are encountered are minor and resolved in a satisfactory manner.
All matters shall be satisfactory and timely manner.
met. Re-performances or reworks required. Substantial problems were encountered and were resolved in a less than satisfactory
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