91003119R0005_0002.pdf

NSN 7540-01-152-8070 STANDARD FORM 30. (Rev. 10-83) Previous Edition unusable Prescribed by GSA FAR (48 CFR) 53.243

Page of Pages AMENDMENT OF SOLICITATION/MODIFICATION OF CONTRACT 1. Contract ID Code

2. AMENDMENT MODIFICATION NO. 3. EFFECTIVE DATE 4. REQUISITION/PURCHASE REQ. NO. 5. PROJECT NO. (if applicable)

6. ISSUED BY CODE 7. ADMINISTERED BY (If other than item 6) CODE

(x) 9A. AMENDMENT OF SOLICITATION NO.

9B. DATED (SEE ITEM 11)

10A. MODIFICATION OF CONTRACT/ORDER NO.

8. NAME AND ADDRESS OF CONTRACTOR (NO., Street, Country, State and ZIP Code)

CODE FACILITY CODE

10B. DATED (SEE ITEM 13)

11. THIS ITEM ONLY APPLIES TO AMENDMENTS OF SOLICITATIONS

The above numbered solicitation is amended as set forth in item 14. The hour and date specified for receipt of offers is extended, is not extended.

Offers must acknowledge receipt of this amendment prior to the hour and date specified in the solicitation or as amended, by one of the following methods:

(a) By completing items 8 and 15, and returning ______ copies of amendment; (b) By acknowledging receipt of this amendment on each copy of the offer submitted;

or (c) By separate letter or telegram which includes a reference to the solicitation and amendment numbers. FAILURE OF YOUR ACKNOWLEDGMENT TO BE RECEIVED AT THE PLACE DESIGNATED FOR THE RECEIPT OR OFFERS PRIOR TO THE HOUR AND DATE SPECIFIED MAY RESULT IN REJECTION OF YOUR OFFER. If by virtue of this amendment your desire to change an offer already submitted, such change may be made by telegram or letter, provided each telegram or letter makes reference to the solicitation and this amendment, and is received prior to the opening hour and date specified.

12. ACCOUNTING AND APPROPRIATION DATA (If required)

13. THIS ITEM ONLY APPLIES TO MODIFICATION OF CONTRACTS/ORDERS. IT MODIFIES THE CONTRACT/ORDER NO. AS DESCRIBED IN ITEM 14.

Check One

A. THIS CHANGE ORDER IS ISSUED PURSUANT TO: (Specify authority) THE CHANGES SET FORTH IN ITEM 14 ARE MADE IN THE

CONTRACT ORDER NO. IN ITEM 10A.

B. THE ABOVE NUMBERED CONTRACT/ORDER IS MODIFIED TO REFLECT THE ADMINISTRATIVE CHANGES (such as changes in paying office, appropriation date, etc) SET FORTH IN ITEM 14, PURSUANT TO THE AUTHORITY OF FAR 43.103(b).

C. THIS SUPPLEMENTAL AGREEMENT IS ENTERED INTO PURSUANT TO AUTHORITY OF:

D. OTHER (Specify type of modification and authority)

E. IMPORTANT: Contractor is not, is required to sign this document and return _______ copies to the issuing office.

14. DESCRIPTION OF AMENDMENT/MODIFICATION (Organized by UCF section headings, including solicitation/contract subject matter where feasible)

Except as provided herein, all terms and conditions of the document referenced in item 9A or 10A, as heretofore changed, remains unchanged and in full force and effect.

15A. NAME AND TITLE OF SIGNER (Type or print)

16A. NAME AND TITLE OF CONTRACTING OFFICER (Type or print)

15B. CONTRACTOR/OFFEROR 16B. UNITED STATES OF AMERICA

(Signature of person authorized to sign)

15C. DATE SIGNED

(Signature of Contracting Officer)

16C. DATE SIGNED

Attachment Page

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The purpose of this amendment is to update the following:

1. Section J to add Attachment 25 – Responses to Questions

2. Section L-2.2.5 to revise the Submission Due Date.

Additions are in bold and underlined. All other terms and conditions remain unchanged.

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SECTION J – LIST OF ATTACHMENTS

Attachment Title

01 As-is Updated

02 Security Technical Requirements

03 Finance Technical Requirements (and Financial Requirements Attachments)

04 Additional Current State Technical Constraints (and Additional Current State Technical Constraints Attachments – updated 1/25/19)

05 Current State Customer Tasks

06 Current State Partner Tasks

07 Top Customer Pain Points

08 FSA Brand Guidelines

09 Hosting Environments with Approved Agency ATOs

10 FSA Identity & Access Management Solution Overview

11 Information Resources Program Elements (IRPE) Supplement

12 Life of the Loan Servicing Intended State

13 Existing FSA Contact Centers (Not Exhaustive)

14 FSA 39-5 Monthly Vendor Reporting Deliverable Template (Aug 2018)

15 FSA 04-2 Universal Electronic Records Management Requirements

16 Teaming Arrangements and Subcontracting Template

17 Past Work Experience Cover Memo

18 Past Work Experience Reference Questionnaire

19 Consumer Protection Compliance Template

20 Pricing Template

21 Performance Measurement Template

22 Initial Authorization to Operate Timeline Actions

23 TBM Data Report Template

24 OMB Guidance for BY20 Submission Requirements

25 Responses to Questions

SECTION L – INSTRUCTIONS, CONDITIONS, AND NOTICES TO OFFERORS OR RESPONDENTS

L-2.2.5 Submission Due Dates. All volumes must be received by February 25, 2019 at 4:30 pm Eastern TBD. Failure to provide timely and complete submission of any volumes will result in your organization’s proposal receiving no further consideration for award.

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Number Question Response

1 Can we perform the tasks (related to RFP) outside USA?

No, per FSA 25‐1, the contractor must perform all work, included those subcontracted to other parties, within the

United States.

Will multiple contracts for Enhanced Processing Solutions be awarded?

FSA intends to make one award for the Enhanced Processing

Solution.

C.3.1. – Will FSA consider a proposal for only some or all of the optional services (i.e., other than provision of a servicing system)? If so, how will FSA evaluate such a proposal?

Vendors shall provide a proposal for all operating elements, including those marked as optional.

Please explain the reference to 'the separately provided

Command Center'. More specifically, who is expected to perform this function in the Enhanced Processing Solution?

Another vendor will provide the command center.

Will Factors 1 and 2 be weighted equally? If not, please advised the how Factor 1 and 2 will be weighted.

Per section M‐1.1, the evaluation will be based on a complete assessment of the Offeror’s proposal. Proposals will be evaluated based on: technical approach, past performance, and price. The non‐price factors are more important than price.

Is the intention to move all existing (as well as new) Direct

Loans from their current servicer to the provider selected under this solicitation?

Solution shall migrate and service historical and current customer loan and grant accounts from existing servicers, including Direct Loans.

Can you clarify the costs to be included in “implementation other”

Costs included in implementation other consist of any associated implementation costs that do not fit within other specified categories.

In regards to SF1449, will FSA accept a scanned version of a signed SF1449 document submitted via email or does an offeror need to mail a hard copy signed in ink to FSA?

Email submitted SF1449s are permissible.

Attachment 12 provides "Life of the Loan Servicing Intended

State". Through out the RFP reference is made to the 'life of loan' servicing. To be clear on scope, FASFA and COD process are NOT included within the scope of this contract. Is this correct?

FAFSA and COD processes are not included within the Student

Financing Servicing Platform.

How does the Department envision the relationship between this solicitation and the pending Optimal Processing Solution

(91003119R007)? Will the R007 solicitation result in the termination of the award under this solicitation (R005)?

FSA does not intend for the award under R007 to result in the termination of this award. Per C.3.3(a), Solution shall also demonstrate the capability to eventually effectively and efficiently migrate customer accounts to the Optimal

Processing Solution, should FSA so determine.

Can FSA provide an estimate of the annual volume for customer communication requests in Alternative Formats across the entire lifecycle of student financing (Braille, Large

Print, Audio CD’s)?

In 2018, there were 1,246 Braille, 798 audio, 11,233 data CD, and 21,598 large print customer communications requests.

The number of alternative formats requested and provided has continued to increase each year. FSA does not know future growth rates.

U.S. Department of Education

Office of Federal Student Aid

Next Generation Financial Services Environment

Attachment 25 – Responses to Questions

Enhanced Processing Solution

Responses to questions submitted that were relevant to responding to the solicitation have been provided below. Similar questions have been combined. FSA will post the responses to the remaining relevant questions as soon as possible.

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If existing customer accounts are migrated based on account status vs. the entire servicer portfolio, how will the ALC and servicer code be handled for financial reporting and reconciliation?

Offeror shall propose a solution that follows the operating requirements as defined in C.3.3(a) and applicable attachments.

Given statutory /regulatory restrictions for example, (for example, 12 C.F.R. § 1080.14, Confidential treatment of demand material and non‐public nature of investigations, makes CFPB investigations non‐public, and permits disclosure of the existence of the investigation only to potential witnesses or third parties "to the extent necessary to advance the investigation"), please explain how the offeror is expected to collect the information required in Attachment 19 from its teaming partner(s) and/or subcontractor(s)?

Offeror shall provide the information requested in the attachment for both itself and its subcontractors and teaming partners. In the event that an offeror is unable to obtain and submit the requested information for one or more cases, the offeror shall note why information could not be obtained and submitted. The FY19 Appropriations Act requires consideration of offerors' compliance with applicable consumer protection laws, and the offeror shall provide this information as requested.

Ref C.3.1 Regarding the requirement for “dynamic and complete customer historical data” and FSA’s Current State

Technical Requirements 15006.090 and 26006.010 that interest be accrued using the 365.25 standard. Certain servicers use a 365/366 interest accrual method that currently service federal loans. When those loans are converted to the

Enhanced Processing System (EPS), is it expected that those historic transaction be converted to the 365.25 method and interest and principal be recalculated and the customer’s balance be restated? If not, is it expected that as part of retro‐ active transactions that cross over the conversion date, that

EPS will alter its method of interest calculation from 365.25 to

365/366 to ensure the customer is not adversely impacted?

Per Attachment 04 ‐ Additional Current State Technical

Constaints, the EPS vendor shall operate within the constaints identified in 15006.090 and 26006.10 to use the 365.25 method for interest calculation. All active accounts shall be recalculated, including underlying loans paid in full by consolidation. All other inactive accounts shall be re‐ calculated if other (NSF, Late adjustment, ect) adjustments occur to re‐activate the loan.

How does FSA envision the solution working with the current school‐addressed cancellation conditions?

Per C.3.3.(b), the solution shall be able to handle specialty claims for student financing servicing, including closed school discharges.

16 Can we submit the proposals via email? See L‐2.2.4.

What existing Perkins assignment systems, components, processing will the awardee inherit, if any. For instance, is

PLAS and the campus based programs website expected to be part of the new system?

The functionality of this website will be provided through the digital engagement layer. In the Government’s effort to consolidate websites, the campus based programs website is intended to be part of the digital engagement layer. The underlying systems, components, and processing shall be provided by the EPS vendor.

Will EPS have any milestones/responsibilities for decommissioning existing servicers for which customers have been migrated from?

The EPS vendor shall be responsible for managing the migration of accounts; existing servicers will be responsible for decommissioning their own systems after migration.

L‐1 Special Notice to Offerors (L‐2.1 General) – Does the prohibition regarding the inclusion of an exclusivity provision in a subcontract/teaming agreement apply solely to small business subcontracts or any subcontracts / teaming agreements, including those with other than small business entities?

The exclusivity prohibition applies to all subcontractors and teaming partners, not just small business entities.

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Ref C.3.3.c requires the offeror to provide printed documents in alternative formats. Will the offeror be able to utilize the government’s alternative format print production capability, or will the offeror be required to source a FISMA compliant alternative format print production capability?

The offeror shall provide an alternative format print production capability in accordance with C.3.3(c).

Will ED provide a migration schedule based on customer status to avoid customer interruption?

The vendor shall provide a migration schedule that meets the

Milestones in the solicitation. FSA will support the vendor to align schedules with other plans to avoid interruption.

22 Please confirm there are no small business goals or set asides There are no small business set asides, but there are small business goals. See L‐2.4.5.

Is there is an incumbent contractor currently performing these services? If so, could I please find out the contractor name and contract number? Any information is greatly appreciated.

This solicitation is seeking responses from companies that would provide services to implement FSA’s Next Generation

Financial Services Environment (NextGen) program. FSA intends to transform the way we serve our customers by modernizing the way student financing is provided and administered. The work encompassed by NextGen includes work undertaken by contracts throughout the lifecycle of student financing, and does not reflect a one‐for‐one re‐ compete effort.

3452.208‐71 Printing ‐ Please confirm whether FSA will consider a proposal in which the printing and mailing services are proposed as a third party subcontracted service by proposer. Will such proposal receive less consideration than a proposal in which all printing and mailing services are performed in‐house by the proposer? Would pre‐sorting services performed by a subcontracted vendor be acceptable?

Vendors may propose either an in‐house solution or a subcontractor for imaging, printing, and mailing.

Can a subcontractor's reference be used as a past performance reference? Can multiple task orders under the same contract be used as multiple references or do all task orders under a single contract count as one reference?

Yes and yes.

How does the Department envision the relationship between this solicitation and the Business Process Operations Solution

(91003119R008)? Will the two award run in concert with each other (or will the award for 008 eliminate the need for this solicitation)? Will the same vendor be required to manage both awards?

The award for the separate BPO solution will not eliminate the need for this solicitation; the same vendor will not be required to manage both awards. FSA will make multiple awards for the Business Process Operations solicitation. FSA does not anticipate that the same vendor will be awarded contracts for both EPS and BPO due to an apparent conflict of interest; however, FSA will thoroughly review any mitigation plan submitted with the vendor’s proposal to make a final determination.

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How does the Department envision the relationship between this solicitation and the Components formerly solicited as A and B? Will the two awards run in concert with each other?

Will the same vendor be eligible to compete for both awards?

The transitional work identified in this solicitation is optional work that will only be exercised if necessary. There is no intention of having this specific work performing concurrently with the Components formerly solicited as A and B. FSA does not anticipate that the same vendor will be awarded contracts for both EPS and the Components formerly solicited as A and B due to an apparent conflict of interest; however, FSA will thoroughly review any mitigation plan submitted with the vendor’s proposal to make a final determination.

28 Does the offeror need to come to FSA for meetings?

Yes, offerors shall be available for in‐person meetings in

Washington, DC both before contract award (e.g., negotiations) and after award.