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Instructions U.S. Department of Education Office of Federal Student Aid Next Generation Financial Services Environment
| Enhanced Processing Solution | | |
| Attachment 20 – Pricing Template | Instructions | | |
| 1 | Offerors shall use this pricing template to provide their price proposals. | |
| a | Offerors shall complete all blue tabs: "Proposal with Implementation", "Proposal Combining Impl and O&M", and "Volume Assumptions". |
| b | Other tabs are optional: "Proposal Alternate Methodology" and "Pricing Tier Proposals". |
| 2 | Offerors shall provide price proposals with separate implementation and operations & maintenance (O&M) prices ("Proposal with Implementation" tab) and combine implementation and O&M prices ("Proposal Combining Impl and O&M" tab). Please note that throughout all tabs, specialty programs and credit reporting/disputes should be factored across elements. (Specialty programs include, but are not limited to, PSLF, TPD, TEACH, Perkins, Pell.) | |
| a | Offerors shall outline price proposals for each operating element and sub-elements identified, including for optional tasks. |
| b | Offerors shall propose prices based on pricing models (e.g., price per call) stated in columns C in each worksheet. Offerors may propose volume-based tiers in the "Pricing Tier Proposal" tab (add additional rows as needed). |
| c | Offerors shall provide prices for all years (yellow cells). Note that base and option periods differ for the operating elements. Further, for the Student Aid Servicing Platform, implementation price shall reflect solution delivery within three months, in order to achieve Milestone 1 as outlined in the Solicitation, section C.3.5.1. |
| d | Offerors shall detail all volume/factor assumptions that inform price proposals in the "Volume Assumptions" tab -- add more rows as needed. |
| 3 | If so chosen, offerors may provide pricing proposals using an alternate pricing methodology or pricing model in the separately provided "Proposal Alternate Methodology" tab. Offerors may tailor the worksheet as desired, but shall not change the base and option period columns. | |
| a | Offerors may adjust both price methodologies (e.g., with/without implementation) and pricing model (e.g., per customer, flat price, performance-based). |
| b | Offerors shall provide adeqaute details about the alternate pricing methodology for the Government to understand the offeror's rationale for proposing it. Steps 2a-d must also be completed in regards to providing details around volume assumptions and pricing tier proposals (if applicable). Please note that throughout all tabs, specialty programs and credit reporting/disputes should be factored across elements (Specialty programs include, but are not limited to, PSLF, TPD, TEACH, Perkins, Pell). |
4 Offerors shall calculate and state the total proposed price (in the provided row), representing the combination of pricing models applied to the offerors' volume/rate assumptions and pricing tier proposals.
| 5 | Offerors shall additionally submit a supplemental price narrative including the following information: | |
| a | Rationale for all assumptions that inform prices; |
| b | Confirming statement that all prices reflect software licenses as licensed to the Government; |
| c | Potential additional costs that may arise due to needed integration with existing or future state solutions; |
| d | Explanation of value opportunities that are incorporated into quoted prices and ongoing costs and how they would be captured and/or shared with FSA (i.e., those that result from technology or business process improvements or economies of scale); |
| e | Rationale for alternate pricing methodology, if proposed; and |
| f | Any proposed price escalation, including methodology and rationale. |
Proposal with Implementation U.S. Department of Education Office of Federal Student Aid Next Generation Financial Services Environment
| Enhanced Processing Solution |
| Attachment 20 – Pricing Template | Proposal with Implementation |
REQUIRED Price proposals on this worksheet should separate implementation and operations & maintenance (O&M). Offerors may propose an implementation period.
| Operating Element / Sub-element | Pricing Model | Base Period | Individual Option Periods - Up to Nine (9) years | | | | | | | | | Offeror Comments |
| | Year 1 | Option Year 1 | Option Year 2 | Option Year 3 | Option Year 4 | Option Year 5 | Option Year 6 | Option Year 7 | Option Year 8 | Option Year 9 | |
| Student financing servicing platform | | | | | | | | | | | | |
| Implementation - IRS 1075 Controls1 | Firm fixed price | | | | | | | | | | | |
| Implementation - Other1 | Firm fixed price | | | | | | | | | | | |
| Ongoing student aid servicing on the platform | Monthly firm fixed price per customer -- can be tiered | | | | | | | | | | | |
| Loan consolidation origination | Firm fixed price per task -- can be tiered | | | | | | | | | | | |
| Financial reconciliation and variance/audit research | Firm fixed price per task -- can be tiered | | | | | | | | | | | |
| Other Financial and Portfolio level manual intervention | Firm fixed price per task -- can be tiered | | | | | | | | | | | |
| Platform enhancements | Firm fixed price | | | | | | | | | | | |
| Customer accounts migration | One-time firm fixed price per loan -- must exclude any accounts currently serviced by offeror (if applicable) | | | | | | | | | | | |
| Operating Element / Sub-element | Pricing Model | Base Ordering Period - First Five (5) Years | | | | | Optional Ordering Period - Five (5) Years | | | | | Offeror Comments |
| | Year 1 | Year 2 | Year 3 | Year 4 | Year 5 | Option Year 1 | Option Year 2 | Option Year 3 | Option Year 4 | Option Year 5 | |
| Imaging, printing, and mailing (optional task) | | | | | | | | | | | | |
| Implementation - IRS 1075 Controls | Firm fixed price | | | | | | | | | | | |
| Implementation - Other | Firm fixed price | | | | | | | | | | | |
| Imaging and indexing2 | Firm fixed price per imaged piece (e.g., document) -- can be tiered | | | | | | | | | | | |
| Printing | Firm fixed price per printed piece based on specifications (color, size, pages, etc.) -- can be tiered | | | | | | | | | | | |
| Mailing (outbound) | Firm fixed price per mailed piece -- can be tiered | | | | | | | | | | | |
| Operating Element / Sub-element | Pricing Model | Base Ordering Period - Two (2) Years | | Optional Ordering Period - One (1) Year | Offeror Comments |
| | Year 1 | Year 2 | Option Year 1 | |
| Digital engagement layer (optional task) | | | | | |
| Implementation - IRS 1075 Controls | Firm fixed price | | | | |
| Implementation - FSA branding | Firm fixed price | | | | |
| Implementation - Other | Firm fixed price | | | | |
| Operations & maintenance | Monthly firm fixed price | | | | |
| Operating Element / Sub-element | Pricing Model | Base Ordering Period - Two (2) Years | | Optional Ordering Period - One (1) Year | Offeror Comments |
| | Year 1 | Year 2 | Option Year 1 | |
| Transitional CRM and Workflows (optional task) | | | | | |
| Implementation - IRS 1075 Controls | Firm fixed price | | | | |
| Implementation - Per BPO vendor | Firm fixed price | | | | |
| Implementation - Other | Firm fixed price | | | | |
| Operations & maintenance3 | Monthly firm fixed price per BPO seat - can be tiered4 | | | | |
| 1 Solution shall be delivered by no later than three months after award (in order to be able to achieve Milestone 1) |
| 2 Imaging and indexing shall be inclusive of inbound/received faxes |
| 3 Includes software and training support for upgrades and help desk support |
| 4 A BPO vendor may use one seat across multiple shifts (For example, 1 seat supports 2 FTEs for 2 different shifts) |
Pricing for vendor-provided and Next Generation Data Center-provided hosting should both be provided. This pricing is separate, not additive.
Proposal Combining Impl and O&M U.S. Department of Education Office of Federal Student Aid Next Generation Financial Services Environment
| Enhanced Processing Solution |
| Attachment 20 – Pricing Template | Proposal Combining Implementation and Operations & Maintenance |
REQUIRED Price proposals on this worksheet should reflect recouping of implementation as part of operations & maintenance price.
| Operating Element / Sub-element | Pricing Model | Base Period | Individual Option Periods - Up to Nine (9) years | | | | | | | | | Offeror Comments |
| | Year 1 | Option Year 1 | Option Year 2 | Option Year 3 | Option Year 4 | Option Year 5 | Option Year 6 | Option Year 7 | Option Year 8 | Option Year 9 | |
| Student financing servicing platform | | | | | | | | | | | | |
| Ongoing student aid servicing on the platform1 | Monthly firm fixed price per customer -- can be tiered | | | | | | | | | | | |
| Loan consolidation origination | Firm fixed price per task -- can be tiered | | | | | | | | | | | |
| Financial reconciliation and variance/audit research | Firm fixed price per task -- can be tiered | | | | | | | | | | | |
| Other Financial and Portfolio level manual intervention | Firm fixed price per task -- can be tiered | | | | | | | | | | | |
| Customer accounts migration | One-time firm fixed price per loan -- must exclude any accounts currently serviced by offeror (if applicable) | | | | | | | | | | | |
| Operating Element / Sub-element | Pricing Model | Base Ordering Period - Five (5) Years | | | | | Optional Ordering Period - Five (5) Years | | | | | Offeror Comments |
| | Year 1 | Year 2 | Year 3 | Year 4 | Year 5 | Option Year 1 | Option Year 2 | Option Year 3 | Option Year 4 | Option Year 5 | |
| Imaging, printing, and mailing (optional task) | | | | | | | | | | | | |
| Imaging and indexing2 | Firm fixed price per imaged piece (e.g., document) -- can be tiered | | | | | | | | | | | |
| Printing | Firm fixed price per printed piece based on specifications (color, size, pages, etc.) -- can be tiered | | | | | | | | | | | |
| Mailing (outbound) | Firm fixed price per mailed piece -- can be tiered | | | | | | | | | | | |
| Operating Element / Sub-element | Pricing Model | Base Ordering Period - Two (2) Years | | Optional Ordering Period - One (1) Year | Offeror Comments |
| | Year 1 | Year 2 | Option Year 1 | |
| Digital engagement layer (optional task) | | | | | |
| Operations & maintenance | Monthly firm fixed price | | | | |
| Operating Element / Sub-element | Pricing Model | Base Ordering Period - Two (2) Years | | Optional Ordering Period - One (1) Year | Offeror Comments |
| | Year 1 | Year 2 | Option Year 1 | |
| Transitional CRM and Workflows (optional task) | | | | | |
| Operations & maintenance3 | Monthly firm fixed price per BPO4 | | | | |
| 1 Solution shall be delivered by no later than three months after award (in order to be able to achieve Milestone 1) |
| 2 Imaging and indexing shall be inclusive of inbound/received faxes |
| 3 Includes software and training support for upgrades and help desk support |
| 4 A BPO vendor may use one seat across multiple shifts (For example, 1 seat supports 2 FTEs for 2 different shifts) |
Volume Assumptions U.S. Department of Education Office of Federal Student Aid Next Generation Financial Services Environment
| Enhanced Processing Solution |
| Attachment 20 – Pricing Template | Volume Assumptions |
| REQUIRED volume or rate/factor assumptions shall be provided by the offeror for all operating elements, pricing methodologies (with implemention, combining implementation and O&M, alternate), etc. Offerors shall explain how volume or rate/factor assumptions were derived and how they factor into pricing approach, price quoted, and cost projections within supplementary narrative. |
| Current state and baseline annual assumptions provided only as information. They are NOT guarantees of work or volume in the future. |
Assumption Applicable pricing methodology Current / Baseline Year 1 Year 2 Year 3 Year 4 Year 5 Year 6 Year 7 Year 8 Year 9 Year 10 Annual Average Offeror Comments
| Customers | Total customers | All Methodologies | 42,000,000 | 43,260,000 | 44,557,800 | 45,894,534 | 47,271,370 | 48,689,511 | 50,150,196 | 51,654,702 | 53,204,343 | 54,800,474 | 56,444,488 | 49,592,742 |
| and loans | Total loans | All Methodologies | 203,599,828 | 209,707,823 | 215,999,058 | 222,479,029 | 229,153,400 | 236,028,002 | 243,108,842 | 250,402,107 | 257,914,171 | 265,651,596 | 273,621,144 | 240,406,517 |
| Customer growth rate | All Methodologies | 3.0% | 3.0% | 3.0% | 3.0% | 3.0% | 3.0% | 3.0% | 3.0% | 3.0% | 3.0% | 3.0% | 3.0% |
| Customer accounts to be converted | All Methodologies | N/A | | | | | | | | | | | - |
| Delinquency | Delinquent 6-30 Days | All Methodologies | 872,016 | - |
| and default | Delinquent 31-90 Days | All Methodologies | 1,169,189 | - |
| management | Delinquent 91-150 Days | All Methodologies | 565,888 | - |
| (sub-set of total customers) | Delinquent 151-270 Days | All Methodologies | 621,532 | - |
| Delinquent 271-360 Days | All Methodologies | 404,829 | - |
| Delinquent 361 or More Days | All Methodologies | 38,086 | - |
| Default | All Methodologies | 7,179,892 | - |
| Other portfolio figures | Outstanding Perkins loans | All Methodologies | 130,000 | - |
| Grant overpayment balances | All Methodologies | 83,000 | - |
Partners Total partners All Methodologies 6,000 6,000 6,000 6,000 6,000 6,000 6,000 6,000 6,000 6,000 6,000 6,000.0
| Student aid servicing | Re-certifications | All Methodologies | 5,400,000 | - |
| Repayment plan change | All Methodologies | 3,000,000 | - |
| (incl. automated and manual, | TEACH grant certification | All Methodologies | 900,000 | - |
| not comprehensive) | Loan consolidation origination | All Methodologies | 840,000 | - |
| PSLF certification | All Methodologies | 420,000 | - |
| TPD certification | All Methodologies | 120,000 | - |
| Loan payments processed | All Methodologies | 200,000,000 | - |
| Financial and Portfolio level | Loan consolidation origination tasks | All Methodologies | - |
| as provided by offeror | Payment application tasks | All Methodologies | - |
| Financial reconciliation and variance/audit research | All Methodologies | - |
| All other financial and portfolio level tasks | All Methodologies | - |
| | Imaging, printing, and | Imaged pieces | All Methodologies | | | - |
| | mailing | Printed pieces - Spec 1 | | | | |
| Provide description / name | All Methodologies | | | | | - | |
| | | Printed pieces - Spec 2 | | | | |
| Provide description / name | All Methodologies | | | | | - | |
| | | Printed pieces - Spec 3 | | | | |
| Provide description / name | All Methodologies | | | | | - | |
| | | Printed pieces - Spec 4 | | | | |
| Provide description / name | All Methodologies | | | | | - | |
| | | Outbound mailed pieces (incl. for collections) | All Methodologies | 222,000,000 | | - |
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Proposal Alternate Methodology U.S. Department of Education Office of Federal Student Aid Next Generation Financial Services Environment
| Enhanced Processing Solution |
| Attachment 20 – Pricing Template | Proposal Based on an Alternative Methodology |
Price proposals on this worksheet may reflect any alternative methodologies or pricing models as desired by the offeror
Operating Element / Sub-element1 Pricing Model Year 1 Year 2 Year 3 Year 4 Year 5 Year 6 Year 7 Year 8 Year 9 Year 10 Annual Average Offeror Comments
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TOTAL PRICE PROPOSED -
1 Base and optional periods shall be the same as for Proposal with Implementation and Proposal Combining Implementation and O&M
Pricing Tier Proposals U.S. Department of Education Office of Federal Student Aid Next Generation Financial Services Environment
| Enhanced Processing Solution |
| Attachment 20 – Pricing Template | Pricing Tier Proposals |
Offerors may add additional rows to detail all relevant assumptions for prices proposed.
| Applicable Pricing Methodology | Line Item / Tier | Volume Range | Unit of Measure | Price / Unit | Offeror Comments |
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| With Implementation |
| Combining Implementation and O&M |
| Alternate |
| All Methodologies |
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