90DETR-S3968-reference-questionnaire.docx
DOCX document 41 KB Posted
- Attached to
- Client Payment Card Program
- Solicitation number
- 90DETR-S3968
- Issued by
- Nevada
About this file
This is a reference questionnaire issued by the Nevada State Purchasing Division, Department of Administration, for Solicitation Number 90DETR-S3968 related to a Client Payment Card Program contract opportunity. The questionnaire is designed to collect client references from vendors and subcontractors proposing to provide services for projects of similar size and scope. Vendors are required to submit completed reference questionnaires to Joel Wixon, Purchasing Officer II, at j.wixon@admin.nv.gov by September 14, 2026, with the solicitation number included in the subject line. The State of Nevada may contact references for further clarification beyond the submitted questionnaire responses.
The reference questionnaire requires clients to evaluate vendor performance across thirteen rated criteria, including knowledge and expertise, flexibility relative to scope and timeline changes, quality of delivered materials and products, staff interaction and dynamics, schedule adherence and timeliness of deliverables, customer service responsiveness, billing accuracy, problem resolution capability, and likelihood of future recommendations. Ratings are provided on a scale of 0-10, with performance categories ranging from poor or inadequate (0) to exceptional performance (10). Clients are instructed to answer all questions with numeric ratings or explanatory responses; if information is unknown, responses should indicate "U/K," and if not applicable, "N/A." The questionnaire also requests narrative responses identifying the capacity in which the vendor was engaged and aspects of services the client is most satisfied with. Completed questionnaires are designated as confidential business information and are not subject to public disclosure under Nevada Revised Statutes.
View the file
Other files
| File | Type | Posted |
|---|---|---|
| 90DETR-S3968 Standard-form-contract.docx | DOCX document | |
| 90DETR-S3968 Terms-and-conditions-for-services.pdf | ||
| 90DETR-S3968 Insurance Requirements.docx | DOCX document | |
| 90DETR-S3968 RFP.docx | DOCX document | |
| Quote Instructions.pdf | ||
| 90DETR-S3968-Vendor-Information-Response.pdf | ||
| 90DETR-S3968 Certification-regarding-lobbying.pdf | ||
| 90DETR-S3968 Cost Schedule.xlsx | XLSX spreadsheet | |
| 90DETR-S3968 Requirements Matrix CPC 2026.xlsx | XLSX spreadsheet |
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Text version
Nevada State Purchasing Division Department of Administration 515 E Musser St Ste 300 Carson City, NV 89701 purchasing.nv.gov nevadaepro.com
Reference questionnaire
Due Date 9/14/2026
Solicitation number 90DETR-S3968
Single point of contact name Joel Wixon. Purchasing Officer II
Single point of contact email j.wixon@admin.nv.gov
Proposing vendor or subcontractor
Client providing the reference
Client contact name and title
Client telephone and email
Period of performance
1. Client reference instructions
1.1. As part of a formal solicitation the State of Nevada has requested vendors provide references from current and/or former clients for projects of similar size and scope. This reference questionnaire is to provide a client reference for the proposing vendor or subcontractor above. Once you have completed the reference questionnaire, please submit to the single point of contact via email, with the solicitation number in the subject line, no later than the due date above.
1.2. The State requests all questions be answered. If an answer is not known, please answer as ‘U/K’. If the question is not applicable, please answer as ‘N/A’. If additional space is needed to answer a question or provide a comment, please attach additional pages. If attaching additional pages, please place your company/organization name on each page and reference the appropriate RFP number.
1.3. Do not return the completed reference questionnaire to the proposing vendor. To allow for candid responses, completed reference questionnaires are designated as confidential business information by the Administrator pursuant to NRS 333.020(5(b) and not public information pursuant to NRS 333.333. In addition to the reference questionnaire, the State may contact references for further clarification.
Where a rating is requested, please provide a rating between 1-10. For all items, please provide any comments you feel would be helpful to the State in evaluation below each item. Poor or inadequate performance: 0; Below average performance: 1-3; Average performance: 4-6; Above average performance: 7-9; Exceptional performance: 10.
Evaluation items
In what capacity have you worked with this vendor in the past? (no rating)
Vendor’s knowledge and expertise, rating:
Vendor’s flexibility relative to changes in scope and timelines, rating:
Your satisfaction with delivered materials, rating:
Dynamics and interaction between the vendor and your staff, rating:
Your satisfaction with products developed by the vendor, rating:
Was the schedule met and deliverables timely? Rating:
Overall customer service and timeliness in response and issue resolution, rating:
Accuracy and timeliness of billing, rating:
Vendor’s ability to quickly and thoroughly resolve a service-related problem, rating:
Vendor’s flexibility in meeting business requirements, rating:
Response time and customer service of local office, if applicable, rating:
Likelihood of recommending this vendor to others in the future, rating:
Which aspects of this vendor’s services are you most satisfied with? (no rating)
Would you recommend this vendor to your organization again? (no rating)
Revised 2024-10 Page 2 of 2
Page 1 of 1 Reference questionnaire image1.png
File details come from the government source that posted it. Updated .