DASS_RFP_Attachment_5_PPQ.docx

ATTACHMENT 5-PPQ

PAST PERFORMANCE QUESTIONNAIRE

A. NAME OF CONTRACTOR REQUESTING THE REFERENCE

Contractor

The purpose of this questionnaire is to obtain information regarding the above named Contractor’s past/current performance relative to a contract completed, or in progress, at your company/agency. NASA Stennis Space Center (SSC) is considering this Contractor for services at SSC. We would greatly appreciate your input regarding the quality of the Contractor’s past performance.

Handwritten responses are sufficient. We request that the individual(s) responsible for oversight of the project (i.e., Contracting Officer, Contracting Officer’s Representative, etc.) respond to the questionnaire.

Upon completion of the questionnaire, please email the questionnaire to Ms. Rachel Clayton, at rachel.clayton@nasa.gov. If you have any questions please call (228) 688-2822.

Questionnaires can be submitted early, but must be received by the Contracting Officer no later than 4:00 p.m. central time on March 24, 2020.

B. CONTRACT IDENTIFICATION

1. Company:

2. Contract Number: ______________________________

3. Award Date: ______________________________

4. Contract Completion Date: ______________________________

5. Contract Value: ______________________________

6. Contract Type (i.e., FFP): ______________________________

7. Contractor provided services as (Prime Contractor / Subcontractor): ________________

8. Contract Title/Short Description:

80SSC020R0007 DASS RFP Past Performance Questionnaire

C. PAST PERFORMANCE EVALUATION

Quality Ratings:

A = Exceptional: Performance meets contractual requirements and exceeds many to the Government’s benefit.

B = Very Good: Performance meets contractual requirements and exceeds some to the Government’s benefit.

C = Satisfactory: Performance meets contractual requirements.

D = Marginal: Performance does not meet some contractual requirements.

E = Unsatisfactory: Performance does not meet most contractual requirements.

NA = NA: Not Applicable.

Please rate the contractor’s performance using the quality ratings (A through F) identified above.

(Y/N) Quality of Service

(A/B/C/D/E/NA)

Comments

Technical Performance

Word Processing/Correspondence

Travel Coordination (Official domestic and international travel documentation preparation and processing using travel software.)

Schedule/Calendar Management (Appointment scheduling and maintaining of calendars utilizing MS Outlook or other applications.)

Telephone Services

Data Management

Records Management

Information Dissemination

Technical competence of contractor personnel

Insight in understanding customer requirements and priorities

Contractor’s practices to ensure the safeguarding and protection of personally identifiable and sensitive information

Ability to identify and resolve performance deficiencies in a timely manner

Adherence to safety requirements

Experience supporting executive level personnel

Management

Working relationships with associate contractors, subcontractors, and the Government/Customer in a team environment

Experience with managing contract employees at multiple locations

Ability to recruit and retain quality personnel in a timely manner

Ability to maintain a stable, high quality and well-trained workforce

Ability to develop, implement and maintain training programs for employees to ensure proficiency

Attentiveness to overall safety and health

Ability to respond to fluctuating workloads

Effectiveness of contract phase-in

Content, accuracy, quality, and timeliness of reports and deliverables

Experience with the Service Contract Act (SCA) and applicable Wage Determination Compliance

D. NARRATIVE QUESTIONS:

1. Discuss any particular strong/weak points of contractor’s performance.

2. Management team’s approach in identifying unforeseen problems (causes, impact, and resolutions) that arose during execution of contract tasks and their ability to identify and alleviate risk.

E. RESPONDENT INFORMATION

A. Name of Evaluator:

B. Agency/Company Name and Mailing Address:

C. Position Title:

D. Telephone Number:

E. E-Mail Address:

Signature Date