Amendment 2 WebEHRS.pdf

Offers must acknowledge receipt of this amendment prior to the hour and date specified in the solicitation or as amended, by one of the following methods:

(a) By completing items 8 and 15, and returning or (c) By separate letter or electronic communication which includes a reference to the solicitation and amendment numbers. FAILURE OF YOUR ACKNOWLEDGMENT TO BE RECEIVED AT THE PLACE DESIGNATED FOR THE RECEIPT OF OFFERS PRIOR TO THE HOUR AND DATE SPECIFIED MAY RESULT IN REJECTION OF YOUR OFFER. If by virtue of this amendment you desire to change an offer already submitted, such change may be made by letter or electronic communication, provided each letter or electronic communication makes reference to the solicitation and this amendment, and is received prior to the opening hour and date specified.

E. IMPORTANT: Contractor is not is required to sign this document and return copies to the issuing office.

AMENDMENT OF SOLICITATION/MODIFICATION OF CONTRACT 1. CONTRACT ID CODE

2. AMENDMENT/MODIFICATION NUMBER 3. EFFECTIVE DATE 4. REQUISITION/PURCHASE REQUISITION NUMBER 5. PROJECT NUMBER (If applicable)

7. ADMINISTERED BY (If other than Item 6) CODE

STANDARD FORM 30 (REV. 11/2016)

Prescribed by GSA FAR (48 CFR) 53.243

FACILITY CODE

9A. AMENDMENT OF SOLICITATION NUMBER

9B. DATED (SEE ITEM 11)

10A. MODIFICATION OF CONTRACT/ORDER NUMBER

10B. DATED (SEE ITEM 13)

11. THIS ITEM ONLY APPLIES TO AMENDMENTS OF SOLICITATIONS

The above numbered solicitation is amended as set forth in Item 14. The hour and date specified for receipt of Offers is extended. is not extended.

12. ACCOUNTING AND APPROPRIATION DATA (If required) copies of the amendment; (b) By acknowledging receipt of this amendment on each copy of the offer submitted;

13. THIS ITEM APPLIES ONLY TO MODIFICATIONS OF CONTRACTS/ORDERS.

IT MODIFIES THE CONTRACT/ORDER NUMBER AS DESCRIBED IN ITEM 14.

CHECK ONE A. THIS CHANGE ORDER IS ISSUED PURSUANT TO: (Specify authority) THE CHANGES SET FORTH IN ITEM 14 ARE MADE IN THE CONTRACT ORDER

NUMBER IN ITEM 10A.

B. THE ABOVE NUMBERED CONTRACT/ORDER IS MODIFIED TO REFLECT THE ADMINISTRATIVE CHANGES (such as changes in paying office, appropriation data, etc.) SET FORTH IN ITEM 14, PURSUANT TO THE AUTHORITY OF FAR 43.103(b).

C. THIS SUPPLEMENTAL AGREEMENT IS ENTERED INTO PURSUANT TO AUTHORITY OF:

D. OTHER (Specify type of modification and authority)

Except as provided herein, all terms and conditions of the document referenced in Item 9A or 10A, as heretofore changed, remains unchanged and in full force and effect.

15C. DATE SIGNED

15A. NAME AND TITLE OF SIGNER (Type or print)

16C. DATE SIGNED

16A. NAME AND TITLE OF CONTRACTING OFFICER (Type or print)

14. DESCRIPTION OF AMENDMENT/MODIFICATION (Organized by UCF section headings, including solicitation/contract subject matter where feasible.)

PAGE OF PAGES

6. ISSUED BY CODE

8. NAME AND ADDRESS OF CONTRACTOR (Number, street, county, State and ZIP Code) (X)

CODE

15B. CONTRACTOR/OFFEROR

(Signature of person authorized to sign)

16B. UNITED STATES OF AMERICA

(Signature of Contracting Officer)

Previous edition unusable

A0002

SUMMARY OF CHANGES:

The purpose of this amendment is to:

1. Answer pre-proposal inquiries;

2. Issue revised PWS dated 22 Sept 2021.

Please note that all example documents provided in this amendment are "For Informational Purposes ONLY" and are not included as part of the subsequent award.

See continuation page.

Indian Health Service – Division of Engineering Services 701 Fifth Avenue, Suite 1650 Seattle, WA 98104

SEE BLOCK 6.

75H70121R00039

1 14

09/22/2021

08/12/2021

75H70121R00039, Amendment A0002

1. Responses to PPI:

Question No. 12: Per Section C - Statement of Work, the RFP states, “The system will be utilized at the national, regional, and field levels by approximately 250 environmental health specialists." Please provide a further breakdown of the roles in the overall 250 environmental health specialists. For instance, how many of the 250 will be solely be doing inspections? How many users will be performing inspections management activities? How many users will be inspections leadership? For each breakdown of user roles, what functions does each user group need.

Answer: According the evaluation criteria, IHS is looking for an experienced environmental health system vendor and the question received for this procurement is integral to an environmental health system. All users/staff members participate in administration of a comprehensive environmental health services program. No employees are assigned to full time inspection only roles and, as such, all should be capable of documenting and viewing inspections, referrals, complaints, projects, and related activities, consistent with their assigned programmatic role and geographic service area. Generally, roles are arranged in a hierarchy of increasing system privileges, management oversight, and administrative capabilities. These roles/privileges below should be able to be assigned based on programmatic need. From Highest to Lowest:

System Administrator System Backup Administrator HQ EH Program Director HQ EH Program Deputy HQ Staff Area EH Program Director Area EH Program Deputy Area EH Staff District EH Program Director District EH Program Deputy District EH Staff Field EH Program Director Field EH Program Deputy Field EH Staff Intern/Extern Read Only

Question No. 13: What existing reporting solutions does IHS use today?

Answer: The current contract incumbent is Custom Data Processing, Inc.

Question No. 14: Please describe Referral processes that solution will need to support.

Answer: According the evaluation criteria, IHS is looking for an experienced environmental health system vendor and the question received for this procurement is integral to an environmental health system. The systems needs to be capable of allowing internal users to document referrals for services the users receive from non-system users. Example: System user [environmental health professional] received referral from hospital to conduct environmental investigation for child with elevated blood lead level. In addition, the user needs to be able to document related activities as they work through investigation, consultation, and resolution tasks prior to closeout.

Question No. 15: Will all referrals be internal to IHS or does IHS receive referrals from external stakeholders?

Answer: The systems needs to be capable of allowing internal users to document referrals for services the users receive from non-system users. Example: System user [environmental health professional] received referral from hospital to conduct environmental investigation for child with elevated blood lead level.

Question No. 16: Does the offeror need to propose a referral process as part of its solution?

Answer: According the evaluation criteria, IHS is looking for an experienced environmental health system vendor and the question received for this procurement is integral to an environmental health system. Offeror must be prepared to provide a referral management system that is capable of tracking the referral itself, and associated work flow, in a manner consistent with traditional environmental health functions of a government operated health department.

Question No. 17: Please describe Complaint processes that solution will need to support.

Answer: According the evaluation criteria, IHS is looking for an experienced environmental health system vendor and the question received for this procurement is integral to an environmental health system. The system needs to be capable of allowing internal users to document complaints the users receive from non-system users. Example: System user [environmental health professional] received complaint from citizen that there was open dumping occurring that needed to be addressed by authorities.

Question No. 18: Will all complaints be external to IHS or does IHS receive referrals from internal stakeholders?

Answer: The systems needs to be capable of allowing internal users to document complaints the users receive from non-system users. Example: System user [environmental health professional] received complaint from citizen that there was open dumping occurring that needed to be addressed by authorities.

Question No. 19: Does the offeror need to propose a complaint process as part of its solution?

Answer: According the evaluation criteria, IHS is looking for an experienced environmental health system vendor and the question received for this procurement is integral to an environmental health system. The system needs to be capable of allowing internal users to document complaints the users receive from non-system users. Example: System user [environmental health professional] received complaint from citizen that there was open dumping occurring that needed to be addressed by authorities.

Question No. 20: Please describe Investigation processes that solution will need to support.

Answer: The system needs to be capable of allowing internal users to document investigations the user is conducting. Example: System user [environmental health professional] conducting environmental investigation for child with elevated blood lead level.

Question No. 21: Will all investigations be external to IHS or does IHS conduct internal investigations?

Answer: The systems needs to be capable of allowing internal users to document investigations the user is conducting. Example: System user [environmental health professional] conducting environmental investigation for child with elevated blood lead level.

Question No. 22: Does the offeror need to propose an investigation process as part of its solution?

Answer: The system needs to be capable of allowing internal users to document investigations the user is conducting. Example: System user [environmental health professional] conducting environmental investigation for child with elevated blood lead level.

Question No. 23: Please describe Project processes that solution will need to support.

Answer: The system needs to be capable of allowing internal users to document projects the user is managing. Example: System user [environmental health professional] managing a child occupant restraint for all Head Starts Centers within their service area.

Question No. 24: Will all Projects be internal to IHS or does IHS do external projects in the system?

Answer: The systems needs to be capable of allowing internal users to document projects the user is managing. Example: System user [environmental health professional] managing a child occupant restraint for all Head Starts Centers within their service area.

Question No. 25: Does the offeror need to propose a Projects process as part of its solution?

Answer: The system needs to be capable of allowing internal users to document projects the user is managing. Example: System user [environmental health professional] managing a child occupant restraint for all Head Starts Centers within their service area.

Question No. 26: Please describe Training processes that solution will need to support.

Answer: The system needs to be capable of allowing internal users to document trainings the user is receiving and conducting.

Question No. 27: Will all Training be internal to IHS or does IHS do external training in the system?

Answer: The system needs to be capable of allowing internal users to document trainings the user is receiving and conducting.

Question No. 28: Does the offeror need to propose a Training Management as part of its solution?

Answer: The system needs to be capable of allowing internal users to document trainings the user is receiving and conducting.

Question No. 29: Per Section C - Statement of Work, the RFP states, "Referrals, complaints, investigations, and projects should permit multiple related activities to be entered under a single overarching RCIP referral, complaint, investigation, or project."

Please explain what RCIP refers and provide examples.

Answer: RCIP = Referrals, complaints, investigations, and projects.

Question No. 30: Per Section C - Statement of Work, the RFP states, “The mobile version can be run while not connected to the internet and brings all browser-based features to mobile devices for real-time use in the field." Some functions like trend reporting would likely need access in online mode. Please provide offerors what features need to be accessible in offline mode (e.g., disconnected from the Internet).

Answer: As outlined in the RFP, electronic inspection forms/checklists, referrals, complaints, investigations, projects, activities available on the web browser-based version will also be available on the mobile version.

Question No. 31: Per Section C - Statement of Work, the RFP states, “The mobile version can be run while not connected to the internet and brings all browser-based features to mobile devices for real-time use in the field." How many of the 250 users need to have offline functionality?

Answer: All users need to have offline functionality.

Question No. 32: Per Section C - Statement of Work, the RFP states, “Provide comprehensive data export functionality with parameters defined by the user." What data export formats does IHS need?

Answer: Those typically found on a routine suite of computer users (e.g. Excel, Word, PDF).

Question No. 33: Per Section C - Statement of Work, the RFP states, “Provide user support which includes the following items...A help desk which has a toll-free number and email address and is available 8 am to 8 pm Eastern Time, Monday through Friday." Does IHS need a help desk to support inspections staff in the field or for technical support on the new solution?

Answer: Government requires help desk to support all system users in the use of the new solution.

Question No. 34: Per Section C - Statement of Work, the RFP states, “Have the capacity to provide a data transfer protocol which will allow web services to connect to external database products or commercial databases." Does the offeror need to propose an integration platform? If so, how many integrations, to what systems, and what type of integrations does IHS need for the new solution?

Answer: The intention of this feature is to allow the transfer of government data from the existing contract incumbent to a potential new contractor.

Question No. 35: Per Section C - Statement of Work, the RFP states, “Provide additional electronic inspection forms/checklists as requested by the IHS. IHS will provide applicable violations lists and associated code or regulatory references for each additional inspection type as needed." How many inspection forms/checklists does IHS have today for this program? Additionally, we request sample copies of the inspection forms/checklists.

Answer: IHS has approximately 20 inspection forms/checklists activated in the system.

According the evaluation criteria, IHS is looking for an experienced environmental health system vendor and the question received for this procurement is integral to an environmental health system.

Question No. 36: Per Section C - Statement of Work, the RFP states, “Calculate Resource Requirements Methodology (RRM) figures to determine workload. The RRM value is based on the number of establishments and the work-day factor associated with each type of establishment as well as other pre-defined factors. (Calculation methodology for RRM is available upon request)." How does IHS use the RRM in executing its mission? Please provide a clearer narrative on how the RRM factors into the inspections management process for IHS.

Answer: Resource Requirements Methodology is how the IHS determines workload based on the number of establishments and other pre-defined factors. See calculation methodology in RFP Amendment 1 issued on 09/01/2021.

Question No. 37: Does IHS need predictive analytics capabilities? If so, what predictive analytics capabilities does IHS require?

Answer: IHS requires systems capabilities as documented in the Statement of Work.

Question No. 38: Does IHS need what-if analytical capabilities? If so, what what-if analytics capabilities does IHS require.

Answer: IHS requires systems capabilities as documented in the Statement of Work.

Question No. 39: Please provide a narrative of what constitutes a Resource Requirements Methodology (RRM) report. Please provide a sample RRM report.

Answer: Attached to this Amendment 2 are two example RRM reports provided for offeror’s reference only.

Question No. 40: Please provide sample Environmental health and management reports.

Answer: See attached “Example environmental health and management report” provided for offeror’s reference only.

Question No. 41: Please provide sample of inspection violation trend reports.

Answer: See attached “Example inspection violation trend reports” provided for offeror’s reference only.

Question No. 42: Please provide sample of Tribal code and ordinance reports.

Answer: See attached “Example tribal code and ordinance report” provided for offeror’s reference only.

Question No. 43: Please provide samples of Workload planning and prioritization reports.

Answer: Routine inspection related workload (i.e. inspection frequency) is based on risk using the characteristics of an establishment/facility type (e.g. do occupants sleep in the facility?). Inspection follow-up, and other activities, are determined by a community’s public health needs, professional judgement of the individual environmental health practitioner (system user) based on local conditions, driven by management (to include expectations regarding follow-up timeframes), or other circumstances. See attached “Example Calendar” provided for offeror’s reference only.

Question No. 44: Per Section L - Instruction, Conditions and Notices, the RFP states, “Projects and/or experience submitted under Factor 1 shall also include consideration under this Factor by either a PPQ submission or information obtained in PPIRS.” Will IHS give more weight to PPQs or PPIRS in its evaluation of past performance?

Answer: No, all of the evaluation factors are approximately equal to each other.

Question No. 45: Per Section L - Instruction, Conditions and Notices, the RFP states, “Projects and/or experience submitted under Factor 1 shall also include consideration under this Factor by either a PPQ submission or information obtained in PPIRS.” If an offeror opts to use PPIRS, what information does IHS want to properly identify the right PPIRS for the Government to use?

Answer: IHS pulls the reports from the PPIRS or CPARS system, which is run by the Federal Government. It is not the offeror’s responsibility or choice to provide them. The Past Performance Questionnaires can be provided by prospective offerors.

Question No. 46: Per Section L - Instruction, Conditions and Notices, the RFP states, “Projects and/or experience submitted under Factor 1 shall also include consideration under this Factor by either a PPQ submission or information obtained in PPIRS.” If an offeror opts to use PPQs, is it acceptable to scan in the PPQ from the past performance customers to include in the Technical Volume to keep the Technical Volume completely electronic?

Answer: Yes, all of the offeror’s proposal must be submitted electronically.

Question No. 47: Page 9 section b states: "In addition, if new or unanticipated threats or hazards are discovered by either the agency or contractor, or if existing safeguards have ceased to function, the discoverer shall immediately, within one (1) hour or less, bring the situation to the attention of the other party"

Page 13 section D states "The Contractor (and/or any subcontractor) shall respond to all alerts/Indicators of Compromise (IOCs) provided by HHS Computer Security Incident Response Center (CSIRC)/IHS IRT teams within 24 hours, whether the response is positive or negative."

Can IHS please clarify how the details provided in section 9 differ from an incident?

Answer: The clause on page nine refers to either the agency or the contractor discovering unanticipated threats or hazards shall notify one another. The clause on page thirteen refers to alerts provided by the HHS Computer Security Incident Reporting Center.

Question No. 48: In alignment with the previous question, can IHS please confirm that these timelines are both accurate?

Answer: The clause on page nine refers to either the agency or the contractor discovering unanticipated threats or hazards shall notify one another. The clause on page thirteen refers to alerts provided by the HHS Computer Security Incident Reporting Center.

Question No. 49: Kindly let us know if any Integrations are in scope.

Answer: The Government does not understand the question.

Question No. 50: Please confirm if the data is required to be encrypted at Rest and in Transit.

Answer: System should meet the Security requirements as outlined in the RFP.

Question No. 51: Kindly let us know if there are any requirements for E-Signature.

Answer: The Government interprets the question as an e-signature that is a system feature that could be incorporated into reports or other correspondence generated by system users (cover letters, etc.). This is not a featured required in the statement of work but welcomes an offeror’s technical solution that will enhance the user’s ability to interface with the system.

Question No. 52: Project Timeline - When is the new solution expected to go Live?

Answer: As soon as technically feasible; offeror may include approximate timeline needed to develop desired product.

Question No. 53: Has there been a budget assigned and approved for this project? If so, can this be disclosed?

Answer: There is a budget for this project based upon the Independent Government Estimate (IGE) but the value cannot be disclosed.

Question No. 54: How many additional forms/checklists? Can the forms be provided?

Answer: IHS has approximately 20 inspection forms/checklists activated in the current system. According the evaluation criteria, IHS is looking for an experienced environmental health system vendor and the question received for this procurement is integral to an environmental health system.

Question No. 55: Can we get a list of the business rules for the Resource Requirements Methodology calculations or an estimate of the number of the rules?

Answer: This was addressed in Amendment 1.

Question No. 57: “Allow users to attach pictures, PDFs, spreadsheets and other common electronic files to any work record.” Does this only mean adding attachment?

Or does it also include the requirement to allow users to manage (replace, remove) the attachments? How large are the files we expect? And is there any requirement for where these files should be stored?

Answer: Size of documents and photo attachments may be dependent on the solution provided by the offeror (example: RAW photos require more storage than those imbedded in a document). Depending on the inspection type and conditions, a report may include up to 20 photos (potentially more in some instances) as supporting documentation. Users should be able to add attachments, as well as replace and remove them. Offeror should be prepared to describe their best storage solution, given the system requirements outlined in the RFP.

Question No. 58: For the IHS standard code, how often are these codes being updated?

Does the requirement include to reflect the updated codes (if there is a change)?

Answer: IHS manages the codes and updates them as needed; many were last updated in the spring 2020.

Question No. 59: “Establishments shall be identified using codes from the IHS coding system for Area, Service Unit, Tribe, Reservation, and Community.” How are these codes used and validated for the Establishments? Can we have some examples? And how many codes from the SCB tables that would need to be used and validated?

Answer: The SCB is used as a reference and the codes from the SCB are manually entered by the system contractor when populating a data table. A data mechanism to interact with the SCB is not required.

Question No. 60: For the RRM calculation, does the requirement mean to build the system to replace the entire excel tool from this link? Or we only need to replace a piece of it. https://www.ihs.gov/dper/planning/facility-planning-and-tools/ We also need to understand the source of the data that needs to be used for the calculation. This may involve scheduled (monthly/yearly) data refresh/integration or one-time data upload.

Answer: Resource Requirements Methodology is how the IHS determines workload based on the number of establishments and other pre-defined factors. See calculation methodology in RFP Amendment 1 issued on 09/01/2021. The IHS facility planning tool is not applicable to the environmental health management system being solicited.

Question No. 61: Any particular data transfer protocol required (i.e. REST, SOAP)?

Answer: To be determined depending on the parties involved and what their system capabilities.

Question No. 62: Can we get a list of tasks that the users will need to perform on mobile offline?

Answer: As outlined in the RFP, electronic inspection forms/checklists, referrals, complaints, investigations, projects, activities available on the web browser-based version will also be available on the mobile version.

Question No. 63: “Allow users to work that may not be related to establishments such as referrals, complaints, investigations, projects, and training.” items like complaints and investigations, does this require service lifecycle? Such as routing the ticket to different departments. Can we get more information here?

Answer: A service lifecycle is not required, but if routing the ticket is a feature of the offeror’s environmental health management system, then they may wish to include that in the proposal.

Question No. 64: Would the Government extend the submission deadline by two weeks (10/5/21) to allow vendors to update submission based on the responses to questions?

Answer: The proposal due date was extended to Tuesday October 12, 2021 at 2:00 pm pacific time in Amendment 1.

Question No. 65: “(3) RELEVANT PAST PERFORMANCE Submittal Requirements:

In accordance with FAR 42.1503(e), past performance will be evaluated using the Past Performance Information Retrieval System (PPIRS). If no relevant past performance history is available for your DUNS number, you may choose to utilize the attached Past Performance Questionnaire (PPQ) (Section J, Attachment 2) which will be used for evaluation.”

Is the requirement to share the PPQ for all applicable projects in the last 3 years? Or should we share the PPQ for 3 Clients?

Answer: IHS is looking for no more than 5 Past Performance Questionnaires from each offeror and we are looking for relevant experience from the last three years.

Question No. 66: Is there a minimum number of Performance Questionnaires required to be eligible as a Vendor?

Answer: No, there is no minimum number required.

2. Section C.1 Statement of Work is replaced with the following:

Web‐based Environmental Health Reporting System

C.1 ‐ Statement of Work Dated 22 Sep 2021

This is a request for a commercial‐off‐the‐shelf (COTS) database driven, web‐based environmental health inspection and management system that will support a nationwide environmental health program. The system will be modified as described in section 2. The system will be utilized at the national, regional, and field levels by approximately 250 environmental health specialists. The contractor shall have technical experience or competency in the fields of environmental and public health.

1. The COTS System shall

a. Document establishment and operator information where environmental health services are provided by IHS. Users can add or modify establishment information. Managers can verify and approve changes.

b. Allow users to document, track and report on 1) work including inspections and other activities related to establishments and 2) work that may not be related to establishments such as referrals, complaints, investigations, projects, and training.

c. Allow users to attach pictures, PDFs, spreadsheets and other common electronic files to any work record.

d. Allow users to email completed reports, with selected electronic attachments (photos spreadsheets, etc.), directly from the system.

e. Referrals, complaints, investigations, and projects should permit multiple related activities to be entered under a single overarching RCIP referral, complaint, investigation, or project.

System should allow users to associate individual activities with an establishment of their choosing.

f. Provide electronic inspection data collection capability to be used by environmental health inspectors both in the field on mobile devices and in the office using a web browser‐based version. The mobile version can be run while not connected to the internet and brings all browser‐based features to mobile devices for real‐time use in the field.

i. Electronic inspection forms/checklists will provide access to applicable code and regulatory references related to specific violations such that they can be integrated into the inspection report.

ii. Electronic inspection forms/checklists, referrals, complaints, investigations, projects activities available on the web browser‐based version will also be available on the mobile version.

iii. The inspection form/checklist format, regardless of subject material, will emulate the form, function, and layout of the FDA Food Code checklist. An example of this checklist can be seen in Annex 7, Form 3a of the FDA 2017 Food Code.

iv. Electronic inspection forms/checklists can be printed from both the web and mobile versions. Print format will follow the same layout described in Annex 7, Form 3a of the FDA 2017 Food Code.

g. Provide user permission levels based on user roles and geographic locations.

i. User administration interface for use by IHS mangers to add/edit users or user permissions.

ii. Table update/edit interface for use by IHS Headquarters managers. Ability to add/edit/modify survey types, violation codes, definitions, canned comments and electronic inspection forms.

h. Allow users to select, monitor, trend, and report specific electronic inspection violations.

i. Provide comprehensive data export functionality with parameters defined by the user.

j. Provide user support which includes the following items:

i. Application documentation

1. User Manuals for Environmental Health Inspectors.

2. Administrator Manuals for HQ and Area (regional) managers.

ii. Ability to broadcast email to system users.

iii. A help desk which has a toll‐free number and email address and is available 8 am to 8 pm Eastern Time, Monday through Friday.

k. Meet Federal IT/Security/FedRAMP/Accessibility requirements.

i. Offerors shall provide FedRAMP certification of their solution and cloud service provider or demonstrate their solution is FEDRAMP compliant. When applicable, offerors shall provide either a Provisional Authority to Operate (P‐ATO) or Joint Authorization Board (JAB) authorization documentation, or document they have started the certification process.

l. Have data redundancy and backup.

m. Ensure error resolution as follows:

i. Issues that impact overall system usability shall be resolved within 8 hours of discovery.

ii. Issues that do not impact overall system usability but do impact system users shall be resolved within 72 hours of discovery.

n. Have the capacity to provide a data transfer protocol which will allow web services to connect to external database products or commercial databases.

o. Have routine evaluations for system and data quality assurance.

p. Have routine system maintenance (hardware and software) provided by the contractor.

q. Provide a minimum of 24 hours’ notice prior to any action that will result in the system being inaccessible to users. An expected time of the system being back online will be included in the notice.

2. The contractor shall modify the system to include these requirements

a. Provide additional electronic inspection forms/checklists as requested by the IHS. IHS will provide applicable violations lists and associated code or regulatory references for each additional inspection type as needed.

b. Calculate Resource Requirements Methodology (RRM) figures to determine workload. The RRM value is based on the number of establishments and the work‐day factor associated with each type of establishment as well as other pre‐defined factors. (Calculation methodology for RRM is available upon request).

c. Establishments shall be identified using codes from the IHS coding system for Area, Service Unit, Tribe, Reservation, and Community. The IHS Standard Code Book may be viewed at http://www.ihs.gov/scb/index.cfm?module=disp_tablesSCB&newquery=1 Other IHS codes may be required and will be provided by IHS.

d. Document, track, and report tribal codes and ordinances such as food codes, fire codes, primary seat belt ordinances, and housing codes.

3. Reporting Capability The system shall generate the following reports:

a. Resource Requirements Methodology (RRM)

b. Environmental health and management related pre‐existing reports and the ability to create ad‐hoc reports from all data fields

c. System flexibility to allow IHS the ability to add/modify/delete and manage ad‐hoc reporting fields

d. Summary reports based on user selected parameters

e. User selected inspection violation trend reports

f. Tribal code and ordinance reports

g. Workload planning and prioritization reports (i.e. next survey or activity due date calendar)

4. Training The contractor shall provide:

a. Two on‐site train‐the‐trainer sessions the first and third years of the contract

b. Two live webinars per year

Mandatory References:

IHS Standard Code Book ‐ http://www.ihs.gov/scb/index.cfm?module=disp_tablesSCB&newquery=1

Resource Requirements Methodology

Annex 7, Form 3a of the FDA 2017 Food Code ‐ https://www.fda.gov/food/fda‐food‐code/food‐ code‐2017

All other terms, conditions, and requirements remain unchanged.