QandR A0003.pdf

Date Question Number

Vendor Question USCG Response

11/13/2023 40 As pure Telecom Grooms and Site Surveys are generally more complex and require a higher skillset team resulting in costlier execution than more simple PA systems Grooms and Site Survey support, will the government allow industry to propose a cost savings by allowing individual Hourly/Day rates for Telecom Groom and Site Survey support and PA systems Groom and Site Survey support separately under Clins 0005 (A/B) and 0007 (A/B) in the pricing worksheet?

The pricing sheet has been updated to reflect individual Groom CLINs for Telephony and Public Address Systems.

11/13/2023 39 Will the coast guard entertain a brand new replacement Cisco Unified Communications solutions to completely replace the current Avaya platform?

No, replacement of the entire platform is outside of the scope of this IDIQ.

11/13/2023 38 Given that the due date is on the 27th and Thanksgiving is coming up, would the Government please consider an extension for this opportunity?

The solicitation close date has been extended to 12/1/2023

11/13/2023 37 Can offerers edit the ATT I Pricing Sheet to best capture pricing methodologies and total hours required? The current built-in formulas only add together the individual Hourly Rates but do not include total hour/day calculations for each Total CLIN Base Year

No, the pricing sheet is locked to maintain uniform pricing between offerors.

11/13/2023 36 Is the Offeror required to send the PPQ to both the COR and KO/Contract Manager or to just one of them?

Either is fine. The response must come from either the COR or KO/Contract Manager.

11/13/2023 35 As the solicitation has been extended to December 1, 2023 at 5:00PM ET, is the PPQ submission date and time also extended?

Yes, PPQs are now due 12/1/2023. A new PPQ document is uploaded.

11/13/2023 34 Please confirm that the USCG does not require pricing to be inserted into the Section II Continuation of SF1449 for the CLINs as each CLIN states Quantity as 0

No pricing is needed on the SF 1449. Please place all pricing information on the pricing sheet.

11/13/2023 33 Would the USCG be open and willing to support bid for telephony solutions that meets and exceeds your current feature and security requirements to support your 290+ sites with 65,000 users?

Yes

11/13/2023 32 Could you please provide the details for the scheduled site visit or share any available information if it has already occurred? Additionally, if rescheduling is an option or if there are alternative arrangements, kindly guide us on the necessary steps.

There are no site visits scheduled for this requirement.

11/13/2023 31 Task Order STA Ft Macon: The part number and the description itemized in the Pricing Sheet for STA Ft. Macon, do not match.

8208 06050018 AWG Shielded Wire, 1k feet Does the USCG require pricing for the part number which is a 500 ft reel or does the USCG require a 1,000 ft reel which is a different part number? The part number for the 1,000 ft reel is 8208 061000.

The part number was changed to reflect the 1000' reel

11/13/2023 30 Task Order STA Ft Macon: The pricing table does not include a CLIN for the Project Manager hourly rate. Will the Government consider adding a CLIN for the Project Ma nager. If not, please confirm where the USCG would l ike to see the Project Manager charge?

Project manager charges should be included in the hourly rates for the categories listed on the pricing sheet. The rate should be all inclusive of labor

11/13/2023 29 In column “E” of the Materials Tab there are many cells that are formatted as “currency”, so part numbers are shown as a dollar figure. Will the USCG correct the formatting in Column E and provide an updated pricing sheet?

The pricing sheet with updated formatting for column E is attached, ATT I, Pricing Sheet Telephony Lifecycle Support Rev1.

11/13/2023 28 The Pricing Table does not include a CLIN for the Project Manager hourly rate. Will the Government consider adding a CLIN for the Project Manager?

If not, please confirm that the vendor can add Project Manager charges per Task Order at the current contractor rate?

Project manager charges should be included in the hourly rates for the categories listed on the pricing sheet. The rate should be all inclusive of labor

Question and Response for RFP 70Z07924RUCPL0001 / A00003 - USCG Telephony Lifecycle Support Services

Att QandR A0003

11/13/2023 27 Instructions to Offeror, Page 87: Items 2 and 3 state that resumes and certificates are excluded from Volume II’s page count. Please confirm if resumes and certificates should be included in Volume I or Volume II?

Resumes and certificates should be included in Volume I

11/13/2023 26 SOW Page 26, Para 4.1.5: Should this reference the DHS USCG program instead of the Army program?

Yes, this should read DHS - USCG program

11/13/2023 25 Is the completed SF1449 and any SF30 documents submitted separately or as part of one of the Volumes?

The completed 1449 and acknowledgement of the SF30s should be submitted separate from the volumes and will not be included in the page limits

11/9/2023 24 Is it possible if you can extend the Past Performance extension past Nov 20th. Past Performance response extended to 12/1/2023.

11/9/2023 23 Is it possible prime can use more references from sub instead of 2 only? No, the references must include a minimum of three references for the Prime contractor.

Date Question Number

Vendor Question USCG Response

11/7/2023 21 If not brand new, could you please provide the current / previous contract number? 70Z07918DPT200100

11/7/2023 20 We would like to know if this is a brand new contract OR if there is (was) an incumbent performing these services?

There was an incumbent.

11/6/20233 19 Does the USCG want replacements provided for the end of sale items or simply not price those EOS items?

Provide information and pricing for the current model available. If model listed is no longer available, please mark it as such

11/6/2023 18 Scope 2.7: Will current up-to-date documentation be provided to the awardee as part of an incumbent transition-out phase?

Yes, current documentation can be provided as needed

11/6/2023 17 Scope 2.14: Would USCG please clarify or elaborate on the level of effort the vendor is expected to perform for the eOn training?

The vendor will need to teach students how to program from scratch and perform maintenance on the eOn Millenium PBX. The CG no longer provides internal training for the system

11/6/2023 16 Scope 2.1: Is the contractor required to meet the Avaya Connect to Maintain specifics or can the Contractor be a certified Avaya GEM Partner either Diamond, Sapphire or Emerald level without the Co -Delivery designation?

The CG needs the GEM partner level with Co-Delivery

11/3/2023 15 Would you consider loosening the requirement for a qualified Project Manager to not require an IAM credential at the contract level, but push that requirement to the individual Task Order level where a potential IA vulnerability could exist in the design/integration of a system?

The IAM credential requirement is primarily for the people doing the work, so if a PM were to not have these credentials, it’s not a showstopper.

11/3/2023 14 For general design, installations and maintenance on a typical basis, per the Task Orders issued, unless we are somehow tying into secure systems, where would true IA come into consideration and require IAM/IAT credentials?

The IAT/IAM credentials are basic information systems security requirements that apply to all government systems, not just secure. Our unclass systems have security requirements.

Date Question Number

Vendor Question USCG Response

11/2/2023 13 For cloud specific environments, would IL2 or IL4 be required security boundary level?

IL4

11/2/2023 12 Is UCSG willing to entertain solutions from OEM’s other than Avaya? Yes. However, existing infrastructure is manufactured by Avaya and must be supported. Any new equipment that is not Avaya must be fully compatible with existing infrastructure. Provide name brand and model of

Question and Response for RFP 70Z07924RUCPL0001 / A00002 - USCG Telephony Lifecycle Support Services

Question and Response for RFP 70Z07924RUCPL0001 / A00001 - USCG Telephony Lifecycle Support Services

11/2/2023 11 Is there a need/interest in a managed service to go along with the telephony service?

Would the USCG be interested in a telephony managed service to assist with their Day 2 operations and maintenance?

No, Telephony service (circuits) are managed by another group. Our current Teams calling and eVoIP services will not be managed under this contract.

11/2/2023 10 How different contact center applications/scripts does the USCG use within your contact center?

USCG currently uses an Avaya PBX to manage contact center functions

11/2/2023 9 How many contact center agent/supervisor seats does USCG have at max concurrent usage?

200 Agents / 40 Supervisors

11/2/2023 8 How many contact center agent/supervisor seats does the USCG have? 300 Agents / 60 Supervisors

11/2/2023 7 Is there a need to integrate the telephony system with a mobile tactical radio system? Several systenms integrate with Digital Voice Logger (DVL), PWS paragraph 2.0.2.4

11/2/2023 6 Is there a requirement to suppor analog telephone lines usc as modems, faxes, etc.? In some cases, analog fax is being delivered from the PBX, PWS paragraph 2.0.2.9

11/2/2023 5 How many phones/users are in the USCG telephony network? Approximately 65,000

11/2/2023 4 Is this solicitation for brand name only No. Provide name brand and model of proposed equipment on the pricing sheet.

11/1/2023 3 Due to the extensive and detailed response required, and the Thanksgiving holiday occurring during the response timeframe, would the USCG consider an extension for submissions to December 8, 2023?

The USCG is extending the submission to December 1, 2023.

10/31/2023 2 Will USCG consider NAICS codes other than 517810, such as 517110, or 517519 with size standard less than 150 employees?

The 517810 NAICS accurately reflects the work required in the statement of work.

10/30/2023 1 Would the Coast Guard consider assigning NAICS code 517111/517112 or 517121? The 517810 NAICS accurately reflects the work required in the statement of work.