70Z07924RUCPL00010002 Questions and Responses 2.pdf

AMENDMENT OF SOLICITATION/MODIFICATION OF CONTRACT

1. CONTRACT ID CODE PAGE OF PAGES

1 2

70Z079 C5I Contract Operations Div I (CG-9141) Alexandria US Coast Guard, C5I Service Center, TISCOM, 7323 Same As Issuing Office Telegraph Road Stop 7340 Alexandria, VA, 20598, US

8. NAME AND ADDRESS OF CONTRACTOR (Number, street, county, State and ZIP Code) (X) 9A. AMENDMENT OF SOLICITATION NUMBER

70Z07924RUCPL0001

9B. DATED (SEE ITEM 11)

11/03/2023

10A. MODIFICATION OF CONTRACT/ORDER NUMBER

10B. DATED (SEE ITEM 13)

CODE FACILITY CODE

2. AMENDMENT/MODIFICATION NUMBER 3. EFFECTIVE DATE 4. REQUISITION/PURCHASE REQUISITION NUMBER 5. PROJECT NUMBER (If applicable)

70Z07924RUCPL00010002 11/08/2023

6. ISSUED BY CODE 70Z079 7. ADMINISTERED BY (If other than Item 6) CODE 70Z079

11. THIS ITEM ONLY APPLIES TO AMENDMENTS OF SOLICITATIONS

The above numbered solicitation is amended as set forth in Item 14. The hour and date specified for receipt of Offers is extended.

is not extended.

Offers must acknowledge receipt of this amendment prior to the hour and date specified in the solicitation or as amended, by one of the following methods:

(a) By completing items 8 and 15, and returning 1 copies of the amendment; (b) By acknowledging receipt of this amendment on each copy of the offer submitted;

or (c) By separate letter or electronic communication which includes a reference to the solicitation and amendment numbers. FAILURE OF YOUR ACKNOWLEDGMENT TO BE

RECEIVED AT THE PLACE DESIGNATED FOR THE RECEIPT OF OFFERS PRIOR TO THE HOUR AND DATE SPECIFIED MAY RESULT IN REJECTION OF YOUR OFFER. If by virtue of this amendment you desire to change an offer already submitted, such change may be made by letter or electronic communication, provided each letter or electronic communication makes reference to the solicitation and this amendment, and is received prior to the opening hour and date specified.

12. ACCOUNTING AND APPROPRIATION DATA (If required)

13. THIS ITEM APPLIES ONLY TO MODIFICATIONS OF CONTRACTS/ORDERS.

IT MODIFIES THE CONTRACT/ORDER NUMBER AS DESCRIBED IN ITEM 14.

CHECK ONE A. THIS CHANGE ORDER IS ISSUED PURSUANT TO: (Specify authority) THE CHANGES SET FORTH IN ITEM 14 ARE MADE IN THE CONTRACT ORDER

NUMBER IN ITEM 10A.

B. THE ABOVE NUMBERED CONTRACT/ORDER IS MODIFIED TO REFLECT THE ADMINISTRATIVE CHANGES (such as changes in paying office, appropriation data, etc.) SET FORTH IN ITEM 14, PURSUANT TO THE AUTHORITY OF FAR 43.103(b).

C. THIS SUPPLEMENTAL AGREEMENT IS ENTERED INTO PURSUANT TO AUTHORITY OF:

D. OTHER (Specify type of modification and authority)

E. IMPORTANT: Contractor is not is required to sign this document and return copies to the issuing office.

14. DESCRIPTION OF AMENDMENT/MODIFICATION (Organized by UCF section headings, including solicitation/contract subject matter where feasible.)

AMENDMENT CONTROL NUMBER : 70Z07924RUCPL0001

SUMMARY OF CHANGES : a. The purpose of this Amendment 0002 is to respond to questions received.

1. Response to Questions, see attached ATT Q&R RFQ 70Z07923RUCPL0001A0002, Telephony Lifecycle Support Svcs.

b. All other terms and conditions remain unchanged.

Except as provided herein, all terms and conditions of the document referenced in Item 9A or 10A, as heretofore changed, remains unchanged and in full force and effect.

15A. NAME AND TITLE OF SIGNER (Type or print) 16A. NAME AND TITLE OF CONTRACTING OFFICER (Type or print)

15B. CONTRACTOR/OFFEROR 15C. DATE SIGNED 16B. UNITED STATES OF AMERICA

(Signature of Contracting Officer)

16C. DATE SIGNED

(Signature of person authorized to sign)

Previous edition unusable STANDARD FORM 30 (REV. 11/2016) Prescribed by GSA FAR (48 CFR) 53.243

70Z07924RUCPL00010002

Summary of Changes

Section IV: List of Documents, Exhibits, and other Attachments

Amendment specific attachments:

File Attachments:

Title Description File Name Entity Reference

ATT Q&R ATT Q&R RFQ Header

70Z07924RUC 70Z07923RUCPL0001A000

PL0001A00002 2 Telephony Lifecycle

Telephony Support Svcs.pdf

Lifecycle

Support

Date Question

Number

Vendor Question USCG Response

11/7/2023 21 If not brand new, could you please provide the current / previous contract number? 70Z07918DPT200100

11/7/2023 20 We would like to know if this is a brand new contract OR if there is (was) an incumbent performing these services?

There was an incumbent.

11/6/20233 19 Does the USCG want replacements provided for the end of sale items or simply not price those EOS items?

Provide information and pricing for the current model available. If model listed is no longer available, please mark it as such

11/6/2023 18 Scope 2.7: Will current up-to-date documentation be provided to the awardee as part of an incumbent transition-out phase?

Yes, current documentation can be provided as needed

11/6/2023 17 Scope 2.14: Would USCG please clarify or elaborate on the level of effort the vendor is expected to perform for the eOn training?

The vendor will need to teach students how to program from scratch and perform maintenance on the eOn Millenium PBX. The CG no longer provides internal training for the system

11/6/2023 16 Scope 2.1: Is the contractor required to meet the Avaya Connect to Maintain specifics or can the Contractor be a certified Avaya GEM Partner either Diamond, Sapphire or

Emerald level without the Co -Delivery designation?

The CG needs the GEM partner level with Co-Delivery

11/3/2023 15 Would you consider loosening the requirement for a qualified Project Manager to not require an IAM credential at the contract level, but push that requirement to the individual Task Order level where a potential IA vulnerability could exist in the design/integration of a system?

The IAM credential requirement is primarily for the people doing the work, so if a PM were to not have these credentials, it’s not a showstopper.

11/3/2023 14 For general design, installations and maintenance on a typical basis, per the Task

Orders issued, unless we are somehow tying into secure systems, where would true

IA come into consideration and require IAM/IAT credentials?

The IAT/IAM credentials are basic information systems security requirements that apply to all government systems, not just secure. Our unclass systems have security requirements.

11/2/2023 13 For cloud specific environments, would IL2 or IL4 be required security boundary level?

IL4

11/2/2023 12 Is UCSG willing to entertain solutions from OEM’s other than Avaya? Yes. However, existing infrastructure is manufactured by Avaya and must be supported. Any new equipment that is not Avaya must be fully compatible with existing infrastructure. Provide name brand and model of proposed equipment on the pricing sheet.

11/2/2023 11 Is there a need/interest in a managed service to go along with the telephony service?

Would the USCG be interested in a telephony managed service to assist with their

Day 2 operations and maintenance?

No, Telephony service (circuits) are managed by another group. Our current Teams calling and eVoIP services will not be managed under this contract.

11/2/2023 10 How different contact center applications/scripts does the USCG use within your contact center?

USCG currently uses an Avaya PBX to manage contact center functions

11/2/2023 9 How many contact center agent/supervisor seats does USCG have at max concurrent usage?

200 Agents / 40 Supervisors

Question and Response for RFP 70Z07924RUCPL0001 / A00002 - USCG Telephony Lifecycle Support Services

Question and Response for RFP 70Z07924RUCPL0001 / A00001 - USCG Telephony Lifecycle Support Services

Attachment 1

11/2/2023 8 How many contact center agent/supervisor seats does the USCG have? 300 Agents / 60 Supervisors

11/2/2023 7 Is there a need to integrate the telephony system with a mobile tactical radio system? Several systenms integrate with Digital Voice Logger (DVL), PWS paragraph 2.0.2.4

11/2/2023 6 Is there a requirement to suppor analog telephone lines usc as modems, faxes, etc.? In some cases, analog fax is being delivered from the PBX, PWS paragraph

2.0.2.9

11/2/2023 5 How many phones/users are in the USCG telephony network? Approximately 65,000

11/2/2023 4 Is this solicitation for brand name only No. Provide name brand and model of proposed equipment on the pricing sheet.

11/1/2023 3 Due to the extensive and detailed response required, and the Thanksgiving holiday occurring during the response timeframe, would the USCG consider an extension for submissions to December 8, 2023?

The USCG is extending the submission to December 1, 2023.

10/31/2023 2 Will USCG consider NAICS codes other than 517810, such as 517110, or 517519 with size standard less than 150 employees?

The 517810 NAICS accurately reflects the work required in the statement of work.

10/30/2023 1 Would the Coast Guard consider assigning NAICS code 517111/517112 or

517121?

The 517810 NAICS accurately reflects the work required in the statement of work.

Attachment 1