Vendor Questions.pdf

USSS - Standard Sensitive Info#

QUESTION ANSWER

Unable to open Attachment 1 - Volume V Microsoft Excel Pricing Template New format for attachment posted to SAM.gov

Is there a required clerance level for contractor personnel?

As mentioned in the Performance Work Statement (PW) section 1.4.7 "Contractor personnel performing work under this contract/order must have a Public Trust background check performed by USSS OSC or applicable directorate within the USSS for approval to gain access to the site at time of the proposal submission and must maintain the level of security required for the life of the contract/order." To answer this question more pointedly, besides the Public Trust background check, no Secret, Top Secret, etc, security clearance is required for contractor personnel.

Please confirm that on page 36, under Factor 3 Past Performance requirements, the page limitation and formatting instructions are valid. The current text references Volume IV and Organizational Experience Yes, thats correct. It should say "Past Performance submission shall not exceed 10 single-sided pages" Solicitiation to be updated.

On page 84, under Factor I Technical Approach requirements, the offeror is required to demonstrate an understanding of the PWS’s requirements. Please confirm that offerors need only address the IDIQ PWS and not Attachment 2, which is a task order PWS for Field Office Video Management System Upgrade – Albany, GA.

Offerors are only required to address the IDIQ PWS (for Factor 1 Technical Approach submission) not the Attatchment 2; However, please see information listed in Factor 5: Price (Volume V) of the solicitation; Attachment 2 - Performance Work Statement (PWS) Field Office Video Management System Upgrade, and the second tab of the price template (labeled Initial TO) have been removed from this solicitation. Solicitiation to be updated.

4.If offerors are required to address the IDIQ PWS and the Attachment 2 PWS, please amend the solicitation’s instructions to clarify how offerors should respond to these different requirements.

Offerors are only required to address the IDIQ PWS (for Factor 1 Technical Approach submission) not the Attatchment 2; However, please see information listed in Factor 5: Price (Volume V) of the solicitation; Attachment 2 - Performance Work Statement (PWS) Field Office Video Management System Upgrade, and the second tab of the price template (labeled Initial TO) have been removed from this solicitation.

Would you be willing to let us respond under a different NAICS code? Preferably 541519 (under 250 employees)? This requirement is 100% total small business set-aside under NAICS 561621 - Security Systems Services (except Locksmiths)

Please confirm whether the $30,000 guaranteed minimum applies to the entire IDIQ contract or per ordering period. $30,000 minimum applies to the IDIQ orders entire IDIQ contract

Is this the maximum ceiling for the entire five-year ordering period, or per base/option year? The maximum ceiling is for the entire five-year ordering period.

Please provide the incumbent contract number for the current USSS ESS Lifecycle Support IDIQ. There is no incumbent. This is a new requirement for an ESS Lifecycle Support IDIQ

Will the Government provide historical task order volume and average dollar values under the incumbent contract to help offerors project staffing and surge requirements? There is no incumbent. This is a new requirement for an ESS Lifecycle Support IDIQ

Are these OEMs mandatory, or will technically equivalent systems be considered? The OEMs indicated, are mandatory.

Must the prime contractor hold all OEM certifications (Axis, Genetec, Identiv, DMP) at the time of proposal submission, or may they be obtained prior to award?

Yes, they must be held at the time of proposal submission; Please see information listed in Factor 1: Technical Approach (Volume I)(a)(1)(ii) of the solicitation

Does the Government require all staff proposed in the IDIQ to have completed Public Trust adjudication at time of proposal, or only at task order award? Yes, all staff must have completed a Public Trust at the time of proposal.

For ESS installations, is there a standardized training curriculum that must be followed, or may the contractor develop its own based on OEM guidance?

There is not a standardized training curriculum, however it is expected for contractor personnel to be formally trained in the manufacturers components being installed.

Does Section 508 compliance apply strictly to documentation and ICT deliverables (manuals, diagrams, user guides), or also to ESS user interfaces (e.g., Genetec/Identiv software platforms)? IDS, ACS, and VMS interfaces need to be ADA compliant for operability.

Is the Albany, GA Task Order a firm requirement at award, or is it provided for pricing evaluation purposes only?

Attachment 2 - Performance Work Statement (PWS) Field Office Video Management System Upgrade, and the second tab of the price template (labeled Initial TO) have been removed from this solicitation.

The solicitation references a nationwide staffing capability. Does the Government require named subcontractors/partners in all geographic regions at time of proposal, or will a nationwide staffing approach narrative suffice?

All proposals will be considered and rated based partly on their ability to fulfil the nationwide staffing capability. The contractor may illustrate such capability in the means they feel best represents their company's abilities; Please see information listed in Factor 1:

Technical Approach (Volume I)(a)(1)(iii) and Factor 2: Management Approach (Volume II)(a)(1)(iii)of the solicitation.

Will the Government accept a structured escalation model (on-call with escalation tiers), or is a dedicated help desk with ticketing software required? Either model is acceptable; all bids will be compared in their entirety.

Must résumés be submitted for Program Manager and Project Manager at the IDIQ level, or will minimum qualifications suffice with résumés required at task order award? Resumes shall be inclded for Program Manager and Project Manager. Solicitiation to be updated.

May offerors propose additional labor categories (e.g., Cybersecurity Engineer, Compliance Specialist) if within the scope of ESS lifecycle support?

No. However, the solication states, "Prior to award the contractor shall submit detailed written descriptions of all labor categories. After award, additional labor categories and subcontractors may be added to the contract via modification provided that the disciplines being added fall within the scope of services as defined within the PWS."

Will the Tab 2 pricing (Albany TO) be evaluated for price reasonableness and realism, or used strictly for award of the initial task order?

Attachment 2 - Performance Work Statement (PWS) Field Office Video Management System Upgrade, and the second tab of the price template (labeled Initial TO) have been removed from this solicitation.

Will the Government give full consideration to subcontractor past performance on the incumbent ESS Lifecycle Support IDIQ, or will only prime contracts be rated as “most relevant”? There is no incumbent. This is a new requirement for an ESS Lifecycle Support IDIQ

Given the complexity of this requirement and the nationwide scope, will the government consider extending the due date for proposal submissions beyond September 9, 2025? Proposal deadline has been extended.

Do the licenses and certifications count against the max page count for the submission, and is there a particular format they need to be in? Licenses and certifications do NOT count against the maximum page count for proposal submission. No specific format is required.

Regarding attachment 2 – PWS Field office VMS upgrade, is this to be included in year 1, as an example, or as a separate proposal?

Attachment 2 - Performance Work Statement (PWS) Field Office Video Management System Upgrade, and the second tab of the price template (labeled Initial TO) have been removed from this solicitation.

The Offeror shall provide resumes for each of the key personnel positions for the IDIQ – Project Manager (PWS section 1.4.9.1), Systems Security Engineering Estimator/Designer (PWS 1.4.9.2), Lead Installer (PWS 1.4.9.3) and Installer (1.4.9.4) in accordance with the PWS. These Key personnel for six regions will be utilized for all future Task Orders under the IDIQ. - Does the government expect 6 (six) distinct sets of Key Personnel resumes (24 total, or 1 set for each region)?

The sections and LCATs referenced in this question do not correlate with this solicitation. - However, Resumes shall be inclded for Program Manager and Project Manager.

The Offeror shall provide resumes for each of the key personnel positions for the IDIQ – Project Manager (PWS section 1.4.9.1), Systems Security Engineering Estimator/Designer (PWS 1.4.9.2), Lead Installer (PWS 1.4.9.3) and Installer (1.4.9.4) in accordance with the PWS. These Key personnel for six regions will be utilized for all future Task Orders under the IDIQ. - If the Government is mandating 24 FTEs, will a minimum TO be issued to guarantee payment for those resources? The sections and LCATs referenced in this question do not correlate with this solicitation.

(U) Large businesses shall prepare and submit a proposed small business and small disadvantaged business subcontracting plan, as prescribed in FAR 52.219 9 and H25 3052.219-9001. - What are the USSS small business goals?

The sections referenced in this question do not correlate with this solicitation. - However, this requirement is 100% total small business set-aside under NAICS 561621 - Security Systems Services (except Locksmiths)

(U) Administrative/Miscellaneous documents will be evaluated based on Go/No Go - As this will be a nationwide IDIQ program, and as such work is not yet determined or prescribed, how will the government evaluate small business subcontracting plans as “Go/No Go”? The sections and language referenced in this question do not correlate with this solicitation.

The Offeror must include all letters of commitment signed by the prospective Key personnel Program Manager and the Lead Installer of the IDIQ and all prospective subcontractors to support six regions in accordance with the PWS. - Will the government accept Teaming Agreements in lieu of Letters of Commitment? The sections and language referenced in this question do not correlate with this solicitation.

Given the scale of the contemplated work, will the government consider using the ITVAR exception and changing the NAICS code to 541519e, while also referencing that the supply portion of the contract falls under NAICS code 334210? No. This question does not correlate with this solicitation.

Does the Defense Base Act apply to task orders for OCONUS locations? No. This question does not correlate with this solicitation.

Section: 1.4.10 Key Personnel / 2.1.6 Key Personnel Question: Please provide a list of Key personnel that would require a resume with our response.

Resumes shall be provided for the Program Manager and Project Manager.

Section: B.2 Contract Type Question: Will T&M or Cost-Reimbursable CLINs be allowed for unforeseen conditions where Firm Fixed Price may not adequately cover the scope?

At this time, the Government is pursuing award of an IDIQ contract with Firm Fixed Price CLINs for issuance of TOs.

Section: F.1 Period of Performance Question: Is the 5-year base period of performance intentional, or should options be included consistent with FAR Part 17 requirements?

No additional options are added at this time.

Section: Response Directions Question: Is the Administrative Response Part of Volume 1 Technical or Separate Volume that is not numbered. The directions are clear on how to submit Volume 1. “Submission formatting requirements: Volume I shall be submitted in Microsoft Word format” Yet it asks for us to submit FAR 52.212-3 Representations and Signed SF-1449 and Amendments. If the Administrative Response is part of Volume 1 how are we to sign and turn a pdf into word so that we comply with requirements or can the FAR 52.212-3 Representations and Signed SF-1449 be submitted as a pdf.

The Administrative Proposal is separate. There is no formatting requirement for the Administrative Proposal.

Section: H.4 Security Requirements Question: Why are “Not applicable” security requirements included? Could these become applicable under certain task orders?

The sections referenced in this question do not correlate with this solicitation.

Section: H.4 Personnel Suitability Question: Beyond Public Trust, will higher clearances such as Secret or TS/SCI be required for some task orders?

The sections referenced in this question do not correlate with this solicitation. - However, as mentioned in the Performance Work Statement (PW) section 1.4.7 "Contractor personnel performing work under this contract/order must have a Public Trust background check performed by USSS OSC or applicable directorate within the USSS for approval to gain access to the site at time of the proposal submission and must maintain the level of security required for the life of the contract/order." To answer this question more pointedly, besides the Public Trust background check, no Secret, Top Secret, etc, security clearance is required for contractor personnel.

Section: H.5 Organizational Conflicts of Interest Question: How will OCI be evaluated and mitigated at the Task Order level, especially where vendors provide both design and installation services?

The sections referenced in this question do not correlate with this solicitation. - However, please see PWS Section 1.4.14 for informaiton on Organizational Conflict of Interest.

Section: C.1.2 Infrastructure Support Question: Who determines when infrastructure modifications (e.g., trenching, conduits) are Government Furnished versus Contractor Furnished?

The Government does when the Task Order is issued.

Section: C.1.2.4 Installation Question: Are “miscellaneous repairs” such as drywall and landscaping incidental, or do they fall under Davis-Bacon construction standards?

The solicitation contains language referencing SCA. Language referencing DBA Wage Determinations will be added. Solicitiation to be updated.

Section: G.1 Ordering Procedures Question: If Task Orders conflict with the Master IDIQ, which document governs performance obligations? The IDIQ provides the general scope. However, the TO provides the specific details for each requirement. - As stated in the PWS Section

1.1 Scope, "....All components shall be installed as specified in this document or the Task Order (TO). If a conflict exists, the TO takes precedence."

Section: C.1.2.2 Conduits Question: Must the contractor bear the cost of conduit oversizing for 100% future expansion, even when not justified by current scope?

Yes, unless the Task Order specifies otherwise. Conduit sizing should be determined when the Task Order is issued.

Section: C.1.3 Acceptance Testing Question: Will providing acquisition costs for equipment trigger certified cost or pricing data requirements under FAR Part 15? The primary purpose of the IDIQ is to secure pre-priced, fully loaded, labor rates. ODCs are costs incidental to the pre-priced labor rates. -

As stated in the PWS Section 1.2.4 ESS Installation and Maintenance, "... GFE will be provided unless otherwise stated in the individual

TO..."

Section: C.2 Technical Requirements Question: Has a brand-name justification been published for Hirsch, DMP, Genetec, and Axis equipment requirements?

No. The primary purpose of the IDIQ is to secure pre-priced, fully loaded, labor rates. ODCs are costs incidental to the pre-priced labor rates. - As stated in the PWS Section 1.2.4 ESS Installation and Maintenance, "... GFE will be provided unless otherwise stated in the individual TO..."

Section: C.2.3 Equipment Standards Question: How should contractors handle future technology unavailability or NDAA non-compliance issues with brand-mandated equipment?

Any deviations must be provided in writing to the TSR, COR, and CO.

Section: C.2.5 Customization Question: Who will own intellectual property rights for contractor-developed custom firmware or PIN validation features?

Please refer to the PWS Section 1.4.13 Data Rights, "The Government has unlimited rights to all documents/material produced under this contract..."

Section: H.7 Permits Question: Who bears responsibility for delays caused by state/local permitting authorities?

It is the contractor's responsibility to ensure the appropriate lead time for permit issuance is included in the TO proposal. Please refer to the PWS Section 1.1 Scope, "...Obtain any and all permits or other regulatory permission associated with each project. All work will be performed in accordance with applicable Federal, State and Local laws and regulations, codes, and requirements. The contractor should include expected lead times for permit issuance in the proposals. Any deviation or waiver from this must be provided in writing to the TSR, COR and CO. It is the responsibility of the contractor to determine whether permitting is required."

Section: C.3 Accessibility Question: Will all ESS hardware/software be treated as ICT under Section 508, even if not typically subject to accessibility requirements?

Task order dependent.

Section: C.3 System Authorization Question: Will DHS provide a standard Authority to Operate (ATO) process, or must contractors prepare packages independently?

Contractors are not expected to prepare individual ATO packages. The Government will provide this.

Section: H.6 Work Hours Question: Will premium labor/overtime costs be allowable when work is required outside normal hours?

Labor rates shall be pre-priced, fully loaded, hourly rates - based on the PWS Section 1.4.4 Hours of Operations.

Section: B.4 Travel Question: Will travel be treated as a separate CLIN, or reimbursable Other Direct Costs in accordance with FAR 31.205-46? If applicable, travel will be proposed at the task order level. Please refer to Section H - Special Contract Requirements, Other Direct Costs

(ODCs) for additional information.

Section: C.4 Support Services Question: Is 24/7 telephonic support required enterprise-wide under the base contract, or on a per-task order basis?

Please refer to the PWS Section 1.2.4 ESS Installation and Maintenance - Maintenance Considerations, "...For the duration of the contract, the contractor must provide an appropriate Point of Contact (POC) to provide technical support via phone 24 hours a day. This contact must be familiar with the installation (if installed by the contractor) and be able to guide Government personnel through basic diagnosis and/or troubleshooting of the systems.• The Government may contact or schedule telephonic support with the contractor’s designated POC. This support shall include diagnosis and/or troubleshooting of hardware, software, and other concerns as required.• If the systems are existing (i.e. installed by others), no telephonic support shall be required until contractor performs a site evaluation...."

Section: C.1.1 Scope Question: Must contractors maintain regional staff nationwide, or may resources be mobilized as needed per task order?

Regional for support services, but filling a task order they can mobilize as needed.

Section: C.3 Deliverables Security Question: Is password-protected email delivery for electronic deliverables compliant with current DHS CISA/NIST cybersecurity requirements?

Preferred methods of email delivery include the following:

• PDF docs that are encrypted and password protected.

• Zip file that is encrypted and password protected.

• Word file that is encrypted and password protected.

Section: Part 4 Deliverables Schedule Question: Are AutoCAD as-built drawings required for all task orders, including minor modifications?

Contractor can request a waiver of autoCAD on as built per Task Order. TSR will make the determination.

Section: C.2.7 Training Question: Who approves contractor-provided training materials, and will associated travel for end-user training be reimbursable?

The TSR/COR approves the training materials. Travel and associated costs are allowed to be proposed at the task order level.

Section: C.2.9 Warranty Question: How will the Government prevent overlap between warranty coverage and separately funded maintenance obligations?

Referencing the PWS Section 1.2.10 Warranties, "The contractor shall warranty an ESS for a period of one (1) year after the date of acceptance by the Government's COR... Except for criminal or accidental damage to equipment, on-site equipment and system repairs shall be conducted at no cost to the Government or other U.S. Government agency for the duration of the warranty period. If any covered component of the installed system fails during this one-year warranty period, the contractor shall repair or replace the component(s) at no cost to the Government."; Maintenance is separate from warranty coverage due to system failure.

Section: C.2.9 Warranty Question: Should extended warranties be priced upfront in the IDIQ or separately at the Task Order level? Referencing the PWS Section 1.2.10 Warranties, "The contractor may be requested to provide an extended warranty of a site installation."

- If requested, this would be accomplished at the task order level.

Section: C.2 Technical Standards Question: What technical certifications (OEM factory training, BICSI, NICET, etc.) are required for contractor and subcontractor personnel?

Task order dependent.- However, the contractor must hold all OEM certifications outlined in the PWS at the time of proposal submission.

See Proposal Submission Requirements, Factor 1: Technical Approach.

Section: L/M Evaluation Factors Question: Q/A.) How will subcontractor past performance be evaluated? Will the Prime bear full responsibility or will subcontractor records be considered? Q/B.) Section III only allows for 3 references should all three be from the Prime contractor?

The offeror shall provide informaiton for contracts performed as either a prime contractor or subcontractor. Please reference, Proposal Submission Requirements, Factor 3: Past Performance.

Section: H.9 Labor Standards Question: Is this contract subject to Davis-Bacon Act requirements for applicable construction trades?

The solicitation contains language referencing SCA. Language referencing DBA Wage Determinations will be added.

Section: H.9 Labor Standards Question: Are there union labor requirements or collective bargaining agreements (CBAs) that apply to the covered facilities?

No.

Attachment 2 - PERFORMANCE WORK STATEMENT (PWS) Field Office Video Management System Upgrade – Albany, GA; To support infrastructure material pricing of the sample project, please provide the distances between the CER and the field devices.

Attachment 2 - Performance Work Statement (PWS) Field Office Video Management System Upgrade, and the second tab of the price template (labeled Initial TO) have been removed from this solicitation.

Section H, Proposal Submission Requirements - Shall labor pricing be based on 40-hr, 60-hr, or 72-hr work week for field technicians?

The LCATs outlined in Attachment 1 - Volume V Pricing Template shall be used; Labor rates shall be pre-priced, fully loaded, hourly rates - based on the PWS Section 1.4.4 Hours of Operations.

Are security requirements / clearances above Public Trust background investigation anticipated?

As mentioned in the Performance Work Statement (PW) section 1.4.7 "Contractor personnel performing work under this contract/order must have a Public Trust background check performed by USSS OSC or applicable directorate within the USSS for approval to gain access to the site at time of the proposal submission and must maintain the level of security required for the life of the contract/order." To answer this question more pointedly, besides the Public Trust background check, no Secret, Top Secret, etc, security clearance is required for contractor personnel.

Must offerors use the exact labor descriptions as defined in the PWS and Pricing Volume or can they be substituted with offeror's unique labor category descriptions?

The LCATs outlined in Attachment 1 - Volume V Pricing Template shall be used. However, the solication states, "Prior to award the contractor shall submit detailed written descriptions of all labor categories. After award, additional labor categories and subcontractors may be added to the contract via modification provided that the disciplines being added fall within the scope of services as defined within the PWS."

How shall Labor categories which are not required as part of the offeror's solution be addressed in the Pricing proposal? See answer above.

Attachment 2 - PERFORMANCE WORK STATEMENT (PWS) Field Office Video Management System Upgrade – Albany, GA; Please provide schematic drawing indicating the locations of GFE devices in order to calculate infrastructure materials.

Attachment 2 - Performance Work Statement (PWS) Field Office Video Management System Upgrade, and the second tab of the price template (labeled Initial TO) have been removed from this solicitation.

Attachment 2 - PERFORMANCE WORK STATEMENT (PWS) Field Office Video Management System Upgrade – Albany, GA; Does the facility have existing penetrations / cable pathway tie-ins for exterior devices?

Attachment 2 - Performance Work Statement (PWS) Field Office Video Management System Upgrade, and the second tab of the price template (labeled Initial TO) have been removed from this solicitation.

Attachment 2 - PERFORMANCE WORK STATEMENT (PWS) Field Office Video Management System Upgrade – Albany, GA; Please provide manufacturer, model number, and planned elevation of ambush monitors.

Attachment 2 - Performance Work Statement (PWS) Field Office Video Management System Upgrade, and the second tab of the price template (labeled Initial TO) have been removed from this solicitation.

Attachment 2 - PERFORMANCE WORK STATEMENT (PWS) Field Office Video Management System Upgrade – Albany, GA; Please provide manufacturer and model number of video decoders.

Attachment 2 - Performance Work Statement (PWS) Field Office Video Management System Upgrade, and the second tab of the price template (labeled Initial TO) have been removed from this solicitation.

Attachment 2 - PERFORMANCE WORK STATEMENT (PWS) Field Office Video Management System Upgrade – Albany, GA; Does the CER-rack hosting the VMS equipment have existing power / receptacle to support power requirements of UPS, switch, and server?

Attachment 2 - Performance Work Statement (PWS) Field Office Video Management System Upgrade, and the second tab of the price template (labeled Initial TO) have been removed from this solicitation.

Attachment 2 - PERFORMANCE WORK STATEMENT (PWS) Field Office Video Management System Upgrade – Albany, GA; Are power receptacles in proximity to the planned locations of the workstations?

Attachment 2 - Performance Work Statement (PWS) Field Office Video Management System Upgrade, and the second tab of the price template (labeled Initial TO) have been removed from this solicitation.

Please clarify the page limit for Volume III Past Performance. The RFP states Relevant Organizational Experience submission shall not exceed 10 single pages in the Past Performance section. Relevant Organizational Experience is Volume IV. Yes, thats correct. It should say "Past Performance submission shall not exceed 10 single-sided pages"

Do the licenses and certifications count against the max page count for the submission, and is there a particular format they need to be in? Licenses and certifications do NOT count against the maximum page count for proposal submission. No specific format is required.

Were the any RFI’s submitted for this IDIQ prior to the deadline and will you be posting them on SAM.gov? Questions and Answers are posted.

Can the government confirm this is still a viable requirement, and if so when will the RFI be answered and will there be an extension to the due date/time? Questions and Answers are posted. Proposal extension was previously granted.

Is there any value to the Government in returning to the original timeline? This cannot be accomplished at this time.

We request that copies of certifications be excluded from the Technical Approach volume’s page count. Licenses and certifications do NOT count against the maximum page count for proposal submission.

Will the Government consider a multiple-award IDIQ, allowing the selected qualified vendors from this IDIQ to submit pricing on each follow-on Task Order? At this time the Government anticipates awarding a single-award IDIQ.

Is it the intent of the Governemnt to staff all six regional districts (DC, LA, Dallas, Chicago, Miami, NY) with seperate teams or a single team that can travel to each region as needed? The offeror shall submit a proposal that demonstrates their ability to successfully perform the services outlined in the PWS.

Can the Government provide the estimated number of task orders per year across the IDIQ? This information is not available, as this is a new requirement for an ESS Lifecycle Support IDIQ

For task orders, will contractors be allowed to propose subcontractors not named in the original proposal, or must all teaming partners be identified at IDIQ award? Subs can change but only with TSR, COR, and CO approval.

Will labor categories and rates in the IDIQ price template remain fixed for all TOs, or can TOs request different labor mixes beyond the listed LCATs?

The LCATs outlined in Attachment 1 - Volume V Pricing Template shall be used. However, the solication states, "Prior to award the contractor shall submit detailed written descriptions of all labor categories. After award, additional labor categories and subcontractors may be added to the contract via modification provided that the disciplines being added fall within the scope of services as defined within the PWS."

Is there a required standard project management methodology (e.g., PMI PMBOK, Agile, earned value) across all TOs, or does each TO specify its own? Methodology is proposed by the contractor.

Can the Government confirm whether only Identiv/Hirsch (ACS), DMP (IDS), and Genetec/Axis (VMS) are authorized systems, or if other systems exists at the sites? Other systems exist, office dependent.

Will Government acceptance of systems, modified during a Task Order, include cybersecurity ATO (Authority to Operate) review? Contractors are not expected to prepare individual ATO packages. The Government will provide this.

What is the expected response time for corrective maintenance calls nationwide (e.g., 4 hours, next business day)? 24hrs maximum, or next business day. Solicitiation to be updated.

Will integration between IDS, VMS, and ACS be required at all sites, or determined case by case per TO? Determined by TO.

For fiber optic installation, does the Government require contractors to supply OTDR test reports for all fiber runs? Yes

For power support, will the Government specify required UPS sizing, or should the contractor design to a 4-hour minimum standard? Contractor design to 4hr minumum.

Albany TO PWS - Will the Government provide the specific Albany Field Office address for site evaluation prior to proposal submission?

Attachment 2 - Performance Work Statement (PWS) Field Office Video Management System Upgrade, and the second tab of the price template (labeled Initial TO) have been removed from this solicitation.

Albany TO PWS - Can the Government confirm that all cameras, servers, and head-end equipment are GFE, and the contractor only provides installation services?

Attachment 2 - Performance Work Statement (PWS) Field Office Video Management System Upgrade, and the second tab of the price template (labeled Initial TO) have been removed from this solicitation.

Albany TO PWS - What is the expected timeline for site evaluation, design approval, and installation completion in Albany?

Attachment 2 - Performance Work Statement (PWS) Field Office Video Management System Upgrade, and the second tab of the price template (labeled Initial TO) have been removed from this solicitation.

Can the Government clarify the security clearance requirements for contractor staff (Public Trust only, or higher i.e. PSD)?

As mentioned in the Performance Work Statement (PW) section 1.4.7 "Contractor personnel performing work under this contract/order must have a Public Trust background check performed by USSS OSC or applicable directorate within the USSS for approval to gain access to the site at time of the proposal submission and must maintain the level of security required for the life of the contract/order." To answer this question more pointedly, besides the Public Trust background check, no Secret, Top Secret, etc, security clearance is required for contractor personnel.

Will the contractor be required to maintain a 24/7 nationwide help desk for telephonic support?

Please refer to the PWS Section 1.2.4 ESS Installation and Maintenance - Maintenance Considerations, "...For the duration of the contract, the contractor must provide an appropriate Point of Contact (POC) to provide technical support via phone 24 hours a day. This contact must be familiar with the installation (if installed by the contractor) and be able to guide Government personnel through basic diagnosis and/or troubleshooting of the systems.• The Government may contact or schedule telephonic support with the contractor’s designated POC. This support shall include diagnosis and/or troubleshooting of hardware, software, and other concerns as required.• If the systems are existing (i.e. installed by others), no telephonic support shall be required until contractor performs a site evaluation...."

Are there minimum key personnel requirements (e.g., Project Manager, Program Manager) that must be named at the IDIQ proposal stage? Resumes shall be inclded for Program Manager and Project Manager.

Will DHS conduct periodic cybersecurity compliance reviews of contractor systems, and must contractors provide audit access to their facilities? Yes.

Are mock-up enclosures for aesthetics (camouflage blending, custom housings) required at Albany, or only for select high-visibility sites?

Task order dependent; Attachment 2 - Performance Work Statement (PWS) Field Office Video Management System Upgrade, and the second tab of the price template (labeled Initial TO) have been removed from this solicitation.

Will the Government allow offerors to submit similar certifications, with past performance in comparable ACS/IDS/VMS systems, in lieu of the OEM certifications listed (Axis, DMP, Genetec, Identiv)? No.

Will the Government also allow a grace period for contractors to obtain OEM-specific certifications after award? No.

Albany TO PWS - Since accurate pricing of a Task Order requires knowledge of existing conditions, would the Government provide prints or as-built drawings to assist in estimating when a pre-proposal site visit is not possible?

Attachment 2 - Performance Work Statement (PWS) Field Office Video Management System Upgrade, and the second tab of the price template (labeled Initial TO) have been removed from this solicitation.

Albany TO PWS - Can the Government confirm whether the Albany Field Office VMS Upgrade project is a simple lifecycle action (replacing existing equipment with like equipment), or whether system expansion and integration are also required?

Attachment 2 - Performance Work Statement (PWS) Field Office Video Management System Upgrade, and the second tab of the price template (labeled Initial TO) have been removed from this solicitation.

Albany TO PWS - Can the Government confirm that no new electrical wiring or communications cabling is required for the Albany effort, and that only installation of Government Furnished Equipment (GFE) is expected?

Attachment 2 - Performance Work Statement (PWS) Field Office Video Management System Upgrade, and the second tab of the price template (labeled Initial TO) have been removed from this solicitation.

Will the pricing of the Albany Task Order be used in the evaluation of the IDIQ proposal?

Attachment 2 - Performance Work Statement (PWS) Field Office Video Management System Upgrade, and the second tab of the price template (labeled Initial TO) have been removed from this solicitation.

The final pricing file Volume V- Pricing Template, there are numerous hidden roles (17 through 76). Are we to unhide the rows and fill-in all cells? No.

Please confirm if the $50,000 ceiling for ODCs is per Task order or per ordering period Ordering period.

Please confirm that Factor 1-2 should be written to outline approach for both general PWS requirements and the initial TO PWS or Factors 1- 2 should be written to outline overall PWS requirements. . Attachment 2 - Performance Work Statement (PWS) Field Office Video Management System Upgrade, and the second tab of the price template (labeled Initial TO) have been removed from this solicitation.