EDS PBL Questions and Answers Amendment 01.pdf

Question # RFP Part Section #, pg # Paragraph Text Question Answer

Attachment D-1 CDRLs.zip

CDRLs A004; A012;

A015; A016; A019;

A020; A021; A022A;

A022B; A023; A024;

A025; A026; A027;

A028;

Block 12 Date of First Submission Operational CDRLs do not identify the first submission as being due in OY1 after first month of EDS maintenance.

If the CDRLS are to be submitted during OY1, please update the submission dates.

Please confirm that a template is to be submitted during transition, with the actual deliverable being due starting in OY1?

CDRLs have been updated to clarify.

2 Attachment D-1 CDRLs.zip

APM-ILS-006 Block 10 Frequency Block 10 Frequency of ASREQ conflicts with Block 14's semi-annually. Please update accordingly.

CDRL has been updated

Attachment D-1 CDRLs.zip

APM-ILS-020 Block 10 Frequency; Block 12 Date of First Submission; and Block 13 Date of Subsequent Submission

Block 10 and 13 - DID specifies it is due monthly on the 15th;

Block 12 - this is an operational CDRL, so should first be due after first month of EDS maintenance.

Please update accordingly.

CDRLs have been updated to clarify.

Attachment D-1 CDRLs.zip

OAPM-ILS-025 Block 4 Authority; Block 13 Date of Subsequent Submission Block 4 - says OAPM; should this be APM-ILS-025? If yes, please update accordingly.

Block 13 - currently has ASREQ. Please update to include the date due each month.

CDRLs have been updated to clarify.

Attachment F-1: Price Evaluation Template

A. Contract Summary;

B. Base Period (Transition); and H. Option Year 6

Column A/B CLIN numbers contain an extra zero (e.g., 10001 vs 1001);

please clarify the CLIN structure.

See updated Price Evaluation Template as part of Amendment 01.

Attachment F-1: Price Evaluation Template

A. Contract Summary Cells C10:D10 Per RFP Section A.4 Period of Performance, the Transition (Base) Period is to end "6 Months from Date of Award";

however, the identified base period POP start and end dates in Attach F-1 equate to 7 months.

Please clarify the start and end dates for the transition period.

The transition period is 6 months from date of award. The POP date in F-1 has been deleted.

Attachment F-1: Price Evaluation Template

A. Contract Summary Cells C17:D17 Per RFP Section A.4 Period of Performance, the Option Year 7 is to end "6 months from date of option exercise"; however, the identified base period POP start and end dates in Attach F-1 equate to 12 months.

Please clarify the start and end dates for OY 7 period.

Option year 7 is only 6 months.

Attachment F-1: Price Evaluation Template

A. Contract Summary;

C. Option Year 1;

F. Option Year 4;

G. Option Year 5

Cells F13:20 There are discrepancies between Leap Years (2024 and 2028) and the number of days of Sustainment Support in the Option Years.

- 2024 is OY1; however, C. Option Year 1 does not reflect 366 days in Sustainment (cells F13:20)

- 2028 is OY5; however, G. Option Year 5 does not reflect 366 days in Sustainment (cells F13:20)

- F. Option Year 4 incorrectly shows 366 days in Sustainment (cells F13:20) Pl dj h i i l fl l POP (366

The total days per OY and the impact of Leap Years will be determined and applied when contract is awarded and adjusted accordingly.

Offerors shall submit proposals based on current schedule"

Attachment F-1: Price Evaluation Template

G. Option Year 5;

H. Option Year 6

Cell E10 Based on 12 month POP, the number of months (Quantity) should be 12 (vs the current 6).

Please resolve the discrepancy.

The POP is 12 months for option year 5 and 6. See updated Price Evaluation Template as part of Amendment 01.

Attachment F-1: Price Evaluation Template

H. Option Year 6 Cell H33 In review of the Price Evaluation Template, we believe the formula in cell H33 needs to be updated to include cell H25. If you concur, please update the template.

See updated Price Evaluation Template as part of Amendment 01.

Attachment F-1: Price Evaluation Template

C. Option Year 1 THRU I. Option Year

Cell B19 Equipment is identified as "Leidos CT90DR"; however, it's referenced as "Leidos CT80DR" throughout the RFP.

Please update as appropriate.

See updated Price Evaluation Template as part of Amendment 01.

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Attachment F-1: Price Evaluation Template

J. Labor Rates Cells A13:14 Discrepancy in Labor Category titles:

RFP Section A.3.5 Labor Categories for Services identifies labor categories for "Field Service Technician 1" and "Field Service Technician 2"; however, Attachment F-1 specifies "Field Service Technician" and "Field Service Technician Manager".

Please resolve any inconsistencies.

See updated Price Evaluation Template as part of Amendment 01.

Attachment F-2: Past Performance Data

Note 3, pg 1 Note 3: Please provide name, email, and phone number for the reference that Attachment F-3 was submitted to.

Please confirm that Note 3 under the Past Performance Examples table was included in error and will be removed as there are no specific instructions in Section E.5.2.4 Factor 4: Past Performance, nor was an Attachment F-3 provided with the Final

RFP.

See updated Attachment F-2 Past Performance as part of Amendment 01. Note 3 has been deleted.

PWS - OCIO CISO

Cyber-Supply Chain Risk Management (S-

CRM)

C.3.10.2 pgs 73-75 OCIO CISO Cyber-Supply Chain Risk Management (S-CRM) (entire section)

Per Attachment D-10 OAPM, Configuration Management Plan, TSA has a separate approval process for EDS units and all associated software and components.

Will the Government please confirm that this section does not apply to components and software for installed EDS and MUX/NEDs?

This only applies to new hardware and software that must be validated thur the APM Configuration management process, so it is TSA tested and approved before it can be installed and deployed to systems.

PWS - OCIO CISO

Cyber-Supply Chain Risk Management (S-

CRM)

C.3.10.2 pgs 73-75 OCIO CISO Cyber-Supply Chain Risk Management (S-CRM) (entire section)

Per Attachment D-10 OAPM, Configuration Management Plan, TSA has a separate approval process for EDS units and all associated software and components.

Will TSA please confirm that the items on the EDS Master Configuration Item List meet the requirements in C.3.10.2 and require no additional approval or tracking?

Yes, confirmed.

PWS - Preventative Maintenance

C.4.1.1 Page 77 In the event a scheduled maintenance activity can not be completed due to factors outside of the Contractors control or the performance of CM prevents the Contractor from completing PM, the Contractor shall reschedule PM on the impacted machines during the same month. If unable to reschedule due to outside factors the PM shall notify the COR

If PM can not be performed within 38 days of prior PM or within scheduled month due to outside factors, can the contractor request PM waiver to avoid PM disincentive?

Yes, PM waivers can be requested and will be reviewed and considered on a case by case basis

PWS - Risk Management Framework

C.3.10.1, pg 73 If ATO has already been granted by the AO or the Contractor has already provided all necessary system information (Security Authorization (SA) Package documentation) then the Contractor shall ensure the SA documentation is maintained in the Information Assurance Compliance System (IACS).

Please confirm that if an ATO has already been granted the Offeror should submit the SAP based on downloads from CSAM.

Yes, though it should be understood that if the system requires a reauthorization (ATO) before or during the contract award process, documentation leading to new instance should be updated for submmital. Information on CSAM has sensitive data https://ecfs.dhs.gov/eCase/Corres/FolderInformation.aspx?dbId=0&hidfolderaccessed=0&From=LoadFolder&folderid=123548

RFP - Instructions to Offerors

E.2.5, 118;

E.2.5.1.3, 119-120 E.2.4.1, 116

C.3.1.1.1 of Part C o Preliminary copies of subcontract agreements with OEMs (no page limit) The Offeror shall provide preliminary copies of their subcontract agreements with OEMs and subcontractors. Offerors must submit a letter or some form of documentation confirming commitment between the Offeror and OEM/subcontract that states the parties will finalize the agreement once the Government makes a final award. The agreements shall demonstrate a firm commitment by both the prime contractor and the OEM/subcontractor, even if all the specifics of terms and final pricing agreements are not finalized.

E.2.4.1 - Do not include any cost or pricing specific data in Volume 1 of the proposal.

The Government has requested Draft Subcontracts as part of the Offeror's Technical Response.

Will the Government please confirm that pricing should be redacted from these draft subcontracts in accordance with Section E.2.4.1?

In order to support price evaluation as stated by Section E.3.5.5, will the Government require offerors to submit draft subcontracts including price data as part of the cost volume.

Redacted subcontractors should be provided under Volume 1. Unredacted copies shall be provided under Volume II. See updated RFP Amendment 1

RFP - Instructions to Offerors (Volume 2:

Cover Page)

E.2.5.2, pg 119 E.2.5.2.1 Tab 1 – Cover Page (limited to signed SF1449 and 2 additional pages) This Tab consists of the Standard Form (SF) 1449 with signature from an Offeror’s authorized individual, and the Offeror’s cover letter which contains Offeror’s primary points of contact (POC) along with their address, phone, fax, e-mail, and other contact information.

Section indicates: Cover Page (limited to signed SF1449 and 2 additional pages). Should any Amendments be issued we assume they should be included after the SF1449 and would not count against the limited page count. Please confirm.

Signed SF30 Amendment pages will not count against the page count.

RFP - Instructions to Offerors and Evaluation

E.3.1 Item 7, pg 123 E.3.5.5, pg. 126

(7) The Government will evaluate offers for award purposes by adding the total price for all options (excluding transition) to the total price for the basic requirement.

And 3.5.5 …the Government will evaluate offers or quotations for award purposes by adding the total price for all options to the total price for the basic requirement to determine the total evaluated price… The Government will calculate the Offeror’s total evaluated price as follows:

• For CLIN 00001 – Multiplying the proposed monthly price by 6 months to calculate the total price for the transition

There is a discrepancy between Basis of Award (7) and the calculation methodology provided in Section E.3.5.5.

Please confirm that transition is included in the Total Evaluated Price?

See the updated section E.3.5.5 in the RFP.

RFP - Section B - 52.323-4 Contract Terms and Conditions - Commercial Items (Alt I) (Dec 2022

B.1.2 Page 17 52.323-4 Contract Terms and Conditions - Commercial Items (Alt I) (Dec 2022)

Please confirm that the FAR Clause reference should be 52.212-4

- Contract Terms and Conditions - Commercial Products and Commercial Services (Alt I) (Dec 2022).

Please confirm the appropriate FAR reference.

See the updated section B.1.1 in the RFP as part of amendment 01.

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RFP - Section B - Disincentives

B.3.4.5 Disincentives, pg 40-42

At the airport level, if Ao for all the Smiths EDS Systems located at PHL for the month of November 2025 is 96.8% Ao, and Leidos EDS Systems located at PHL for the month of November 2025 is 98.3% Ao, the Contractor shall only apply a 5% reduction to the daily unit price for all Smiths EDS (and the single Smiths EDS with 85% Ao is only reduced by 10% (i.e. airport level and machine level reduction are not additive)). Examples on invoice deduction provided below:

- 9 Smiths EDS $100/day for November: 9 x $100 x 30 x 1 = $27,000

- Penalty for < 98% for Smiths EDS for November: $27,000 x .05 = $1,350

- Invoiced number for Smiths EDS for November: $27,000 - $1,350 = $25,650 invoiced

Will the Government please clarify the additive nature of the machine and airport disincentive. Based on the description and sample calculation it appears that if a machine receives a unit disincentive of 10% it is not included in the 5% disincentive at the airport level. Since the total number of Smiths units at PHL is never indicated it is unclear, but we infer that the total is 10. We perceive the second example should read:

- One Smiths EDS $100/day for November: $100 x 30 days = $3,000

- Penalty for < 86% for this unit for November: $3,000 x .10 = $300

- Invoiced amount for this unit for November: $3,000 - $300 = $2,700 invoiced

- 9 Smiths EDS $100/day for November: 9 x $100 x 30 x 1 = $27,000

- Penalty for < 98% for Smiths EDS for November: $27,000 x .05 = $1,350

- Invoiced number for Smiths EDS for November: $27,000 - $1,350 = $28,350 invoiced

As indicated, airport level and machine level reduction are not additive, so if a machine receives a unit disincentive of 10% it is not included in the 5% disincentive at the airport level.

RFP, Section B - Contractor Representatives

B.3.4.2 (c); pg 39 NA Will the Government please clarify if an ISSO is assigned the contract or the system?

The ISSO is a key personnel provided by the Contractor, and is assigned by the TSA System Owner to the IT system that the contractor owns and provides.

RFP; Instructions to Offerors

E.2.5.1.2 (3); pg. 119 The Offeror shall provide sufficient information to demonstrate their experience in successfully filling management requirements similar in size, scope, and complexity. The management approach must contain concrete examples when available or describe plans for how the requirement will be met. Resumes are expected to demonstrate the capabilities of key personnel as identified in Attachment F-5

Will the Government allow the resumes for the two Key Personnel to be submitted as an Appendix outside of Volume page count?

Yes

Section E - Instructions to Offerors

E.2.4.2, pg 116 Each binder shall contain a cover sheet and spine that cites the Offeror’s name, solicitation name and number, volume number, volume title, and if appropriate, the number of binders within the volume, e.g., Binder # of # . … Each page shall have adequate margins on each side (at least one inch) of the page.

Please confirm that the cover sheet is not subjected to 1" margins requirement.

Yes, the cover sheet is subject to the 1" margin.

Section E - Instructions to Offerors

E.2.4.2, pg 116 Each page shall have adequate margins on each side (at least one inch) of the page.

Please confirm that government issued templates such as the SF1449 are not subjected to the 1" margin requirement.

The SF1449 are not subject to the 1" requirement.

RFP - Instructions to Offerors

E.2.5.1.3 (1), pg 120 The offeror shall provide… and address all elements required to ensure the smooth transition of three incumbent maintenance contracts into one…

Please confirm that the reference to transitioning 3 incumbent maintenance contracts was included in error. If yes, please update the RFP accordingly.

The RFP has been updated as part of Amendment 01.

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Section C.3.10.2 (b) OCIO CISO Cyber Security-Supply chain Risk management, "Gray Market" Equipment para 2 SOW states "offerors shall provide only new equipment" but most spare parts are refurbished and not new due to age of TSE and EOL nature of parts. Can Government clarify requirement

In regards to spare parts for TSE maintenance, Section C.4.1.e and C.4.1.5.6 takes prescedence https://ecfs.dhs.gov/eCase/Corres/FolderInformation.aspx?dbId=0&hidfolderaccessed=0&From=LoadFolder&folderid=123548

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Section C.3.10.2 (d)

vii. OCIO CISO Cyber Security-Supply chain Risk management

Page 75, paragraph 2, d.vii SOW states "The offeror shall send a shipping notification to the intended government recipient, with a copy transmitted via email to the Contracting Officer, or designated representative" Will the government please confirm that the CO wants notification of every part shipped in support of this contract which can be numerous?

Please follow B.3.3 5200.204.001 for all shipping notification and requirements

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Section C.4.10 Personnel Security Suitability Determination para 3 The requirement is Tier 4 level investigation. Can the government provide the estimated length of time the investigation takes? Will employees working on the existing contract need to be re-vetted?

Pre-Employment Vetting phase, beginning with the assigned CORs submission of candidates into CVET or via the transfer process, is comprised of the review of the investigative forms, SF-85P, accompanied with the OF-306 and Biometrics capturing if applicable. This process, utilized to initiate candidate approval to obtain logical access can take anywhere between 20-30 days.

Background investigative scheduling, where applicable, beginning at the time of pre-employment favorable disposition can take an average of 20-45 days. Contractors supporting the contract, chosen to support the incumbent contract, who fail to meet investigative scope, will be required to undergo an investigative upgrade.

Attachment+F- 2+Past+Performance+ Data

Note 3 Last sentence page 1, paragraph 3 Note 3 indicates "Note 3: Please provide name, email, and phone number for the reference that Attachment F-3 was submitted to."

However, no F-3 was provided. Can the Government please confirm that there is no F-3 requirement for past performance?

There is not F-3 requirement for past performance.

This has been deleted.

Attachment D-12, Cybersecurity and Enterprise Architecture Policy

Section T. Personal Identity Verification

(PIV):

General What are the PIV requirements for mobile devices Mobile version applcation of system will use PIV and hardware for sytem access. Mobile devices manage under the mandatory Public key Infrastructure solution.

Attachment D-12, Cybersecurity and Enterprise Architecture Policy

Section T. Personal Identity Verification

(PIV):

General Is there an approved list of technology vendors for PIV hardware and authentication’?

Approved PIV solutions can be found at http://www.idmanagement.gov/approved-products-list.

Attachment+F- 1+Price+Evaluation+T emplate

A. Contract Summary, H. Option Year 6, I.

Option Year 7, J.

Labor Rates

Row 17, Row 8, Row 8, Row 8 Option Year 7 on Contract Summary is listed as a full year, can the Government please provide clarification and/or revision?

Other references to workbook are administrative title clarifications (e.g., Option Year 5 repeats) on the workbook.

See updated Price Evaluation Template as part of Amendment 01.

Attachment+F- 1+Price+Evaluation+T emplate

G. Option Year 5, H.

Option Year 6

Row 10, Column E The quantity for CLIN 5001 (OP5) and 60001 (OP6) Program Management is currently entered in the spreadsheet as a quantity of six (6) months. Can the Government please confirm if this is intended for the annualized option periods 5 and 6?

See updated Price Evaluation Template as part of Amendment 01.

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Section A.3.5 Labor Categories for Service, Tab J. Labor Rates page 12, paragraph 5, Table, Row 14 Column A Is there a difference between Field Service Technician 2, or Field Service Technician Manager? Which is the correct Labor Category name?

Attachment F-1 has been updated as part of Amendment 01.

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Section E.2.4.1 through E.2.4.4, Page 116-117, paragraph 2 starting 116 Would the government allow the email copy of the proposal to remain due on 5/3 at 11am Eastern and allow the Hard Copies to be delivered one week later on 5/10 at 11am? The one week delay for the hard copy delivery would provide relief for printing and binding while working in a hybrid work environment.

No. Both proposals need to be submitted by the due date and time.

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Section E.2.5.1.2 Tab 2 - Management Approach Factor 2 Subcomponent 3 Resumes

Paragraph 2, Item (3)

Would the Government please exclude resumes from page count in Volume 1?

Yes

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Section A.4 Period of Performance

Period of Performance Table, Option Year 3, Paragraph 1 Can the government please confirm that Option Year 3 Start Date of Performance is 30 months from date of award?

Yes, the Option Year 3 Start Date of Performance is 30 months. The RFP has been updated as part of Amendment 01.

DID APM-ILS-001

Program Management

10.2.5 Resource

Planning and Control.

paragraph 10.2.5 10.2.5 Resource Planning states "...and describe plans to have all employees comply with personnel security requirements not later than March 1, 2019." Can the Government please clarify the date by which employees must comply with personnel security

DID has been updated

Attachment F-1

Attachment F-1 only allows for a single rate, by year, for each labor category, and a single fixed unit price for each type of equipment regardless of location. Attachment F-5, the description for the Field Service Technician and Call Center Support LCATs notes they are SCA applicable for which Attachment F-6 provides wage determination information for 470 locations for the Field Service Technician (SCA title “Machinery Maintenance Mechanic”) with costs ranging from $14.62 to $27.80 per hour (almost a 100% price variance). EDS RFP states in “E.2.6 – Wage Determination Information” that: The Contractor shall utilize this Occupation Classification Code in accordance with the Service Contract Act (Reference: Attachment F-6).

This creates an unfair pricing advantage to the incumbent contractor who has more accurate data regarding number and types of equipment by location from which to draw informed cost conclusions.

For evaluation purposes, please clarify how bidders are to reconcile single rates required for 470 separate work locations?

Recommendations:

1- For bidding purposes stipulate a single location or single wage rate as the basis for the SCA categories rates.

2- Provide existing number of FTEs by location so a weighted average can be calculated.

3- Allow for 470 separate rates based on service location.

As stated on SAM.gov, by request TSA will provide the current location of all equipment to assist offerors in developing pricing.

Attachment D-6 QASP For purposes of establishing an equitable proposal baseline for all bidders, please provide historical performance against the required Performance Standards.

Historical performance by other offerors will not be provided.

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EDS RFP PWS, p.65 C.3.1.5 Transportation Security Equipment Database

Are there separate TSE data bases for EDS and passenger checkpoint TSE?

Is there a requirement for integrating these databases or building interfaces for TSE stakeholders?

The requirement is to provide a TSE database for the equipment supported on this contract. Yes there is a separate database for passenger CP equipment. The Offerors is required to be able to receive and communciate updates and work order closures back to the TSA Service Response Center database.

EDS RFP A.3.7, p.12 MTBCF Performance Goal (X006) The MTBCF example provides hypothetical improved levels of performance year-over-year. As performance improves, the metric for the current year reflects the prior year's average level of performance as the new baseline. If performance actually decreases, does the current baseline metric also decline or would it instead reflect the highest average level of performance recorded over the prior years?

Section A.3.7 has been updated to "The baseline metric for any OY can never drop below the original Year 1 baseline or the highest achieved average level of performance recorded during an

OY"

EDS RFP B.3.4.4, p.39 Development of Invoices

The RFP requires a fixed daily unit price rate, even though performance is measured monthly, and billing occurs monthly.

This appears to create an administrative burden for a steady state environment and generates uncertainty with regards to the number of billable units deployed over the course of the month. It also creates month-to-month price and budget variances. It would seem a fixed monthly rate would be easier to manage while generating similar results. Also use of a daily rate raises concerns about device volume volatility resulting in unanticipated performance and financial risk. In order for vendors to better understand the operational and financial risks a daily rate suggests, please provide daily volume profiles by checked baggage OEM anticipated for the evaluated quantities provided in the price sheet, to assist in staffing forecasts and allow vendors a better understanding of financial considerations.

Please utilize the TSE levels in Section A.3.1 and the available TSE by location excel (availabe by request).

EDS RFP C.3.2, p.66 Government Furnished Information

Can the government provide a list of all the GFI as listed in Section C.3.2 of the EDS RFP?

If an offeror wants any of the GFI listed in section C.3.2, a request shall be made to the Contracting Officer.

47 EDS RFP A.4, p.13 Period of Performance Typo in table for Start date of performance for Option Year 3.

Month listed is "3". It should be "30" corrected

EDS RFP B.2.1, p.30 Contract Terms and Conditions Applicable to DHS Acquisition of

Commercial Items Can the government confirm if participation in the DHS Mentor- Protégé program is required for prime offerors under this contract?

No, please see HSAR 3052.219-71

EDS RFP B.4.4, p.52 Security Requirements for Handling Personally Identifiable Information and Privacy Incident Response The RFP notes that "Use of contractor-owned laptops or other media storage devices to process or store PII is prohibited under this contract until the contractor provides, and the contracting officer in coordination with CISO approves, written certification by the contractor that the (certain) requirements are met"

Can the government confirm if contractor-owned laptops are currently used on the incumbent contract in any capacity?

Contractor-owned laptops can be utilized for all contractor personnel and PII information.

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EDS RFP B.4.4, p.52 Security Requirements for Handling Personally Identifiable Information and Privacy Incident Response The RFP notes that "Use of contractor-owned laptops or other media storage devices to process or store PII is prohibited under this contract until the contractor provides, and the contracting officer in coordination with CISO approves, written certification by the contractor that the (certain) requirements are met"

Can the government confirm that all necessary government-furnished laptops will be provided as requested to meet prime contractor's proposed delivery model? If not, can the government confirm its process for supplying government-furnished laptops to the prime contractor?

GFE will only be provided to those personnel necessary in order to complete actions related to ATO process and system administration.

EDS RFP B.4.4, p.52 Security Requirements for Handling Personally Identifiable Information and Privacy Incident Response The RFP notes that "Use of contractor-owned laptops or other media storage devices to process or store PII is prohibited under this contract until the contractor provides, and the contracting officer in coordination with CISO approves, written certification by the contractor that the (certain) requirements are met"

Can the government confirm that government or contractor-provided mobile devices are currently deployed under the current contract to support delivery of EDS services?

Contractor-owned mobile devices are allowable.

EDS RFP B.4.6, p.56 Interrelationship of Associate Contractors Can the government confirm whether or not the current contract includes any Associate Contractor Agreements? If so, please provide details regarding the nature of those agreement.

No

EDS RFP C.2.1, p.62 Government Documents The RFP states that listed documents "will provide further guidance for the implementation of the required services" however not all references are provided as part of the solicitation (e.g., IAD SOP 1402).

Given the importance in understanding all guidance impacting/influencing offeror solutions for implementation of required services, can the government please provide either as attachments or in a controlled reading room all Government documents listed in the table?

A majority of these documents can be acquired online. For those that cannot be acquired, requests shall be submitted to the Contracting Officer and should fully identify the material desired, reason for request, and the associated contract number per section C.2.2.

EDS RFP C.3.1.5, p.66 Transportation Security Equipment Database The RFP states that the TSE Database shall "provide government access and data rights to all data collected" and "allow the Government to download data in an excel spreadsheet meeting the requirements of Section C.2.4, Document Submission and Compliance, of this PWS"

Can the government confirm that the TSE Database must connect to TSANet to allow for this functionality?

Yes

EDS RFP C.3.1.5, p.66 Transportation Security Equipment Database Can the government provide details (process steps, timelines, etc.) regarding the TSA ATO process to inform vendor solution development?

Please read attachments (D-12 and D-13), aas well as RMF gates and timelines.

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EDS RFP C.3.1.5, p.66 Transportation Security Equipment Database The RFP states that the TSE Database shall "provide government access and data rights to all data collected" and "allow the Government to download data in an excel spreadsheet meeting the requirements of Section C.2.4, Document Submission and Compliance, of this PWS"

Can the government confirm the current approach for accessing the database?

System allows for data pulls via secure browser interaction

EDS RFP C.3.1.5, p.66 Transportation Security Equipment Database The RFP states that the TSE Database shall "provide government access and data rights to all data collected" and "allow the Government to download data in an excel spreadsheet meeting the requirements of Section C.2.4, Document Submission and Compliance, of this PWS"

Would the government consider taking ownership of the TSE database (vs. a contractor owned database) to allow for a direct transition of the existing database from the incumbent to incoming contractor? This would significantly reduce costs for the contractor and government in developing and providing an ATO to a new contractor-developed system. Additionally, by requiring an incoming vendor to develop and receive an ATO for a new system, incumbent contractors are able to unfairly remove that cost from their bids, limiting fair competition.

Current TSE Database is contractor owned and contractor developed and the government does not have the legal or contractual right to take ownership. Only the data stored and processed in the TSE database is the governments data.

Costs of implementing a TSE database are part of the Transition Plan and are not part of the total evaluated price.

EDS RFP C.3.1.6, p.67 Program Document Library Can the government confirm that as part of transition in/transition out of the incumbent, that the incumbent will be required to transition all existing physical repository documentation to the incoming vendor?

The incumbent will transition all TSE metrics data and historical and current work order data. Any other documentration that were delieverables on the contract can be provided by the TSA to the awardee upon request.

EDS RFP C.3.3, p.68 Subcontractor Management

Do offerors need to provide copies of subcontracts and partnering agreements as part of the bid/offer or only after contract award?

In accordance with section E.2.5.1.3 Paragraph 4, the Offeror shall provide preliminary copies of their subcontract agreements with OEMs and subcontractors. Section 3.3.3 applies after contract award.

60 EDS RFP C.3.5.1, p.69 Program Management Reviews Will the government permit virtual PMRs?

Yes, upon request the government will permit virtual PMRs

EDS RFP C.3.10.1, p.71-72 Risk Management Framework Can the government provide the target FISMA compliance level

(i.e., Low, Moderate, High) for any systems to be developed and/or maintained under the contract?

The system compliance level will be determined by the FIPS 199 worksheet and DHS BRM.

62 EDS RFP C.4.1, p.75 Performance-Based Logistics Services Can the government provide data regarding the average number of TSE requiring repair depot services each month?

This data is available upon request to the Contracting Officer

EDS RFP C.4.1, p.75 Performance-Based Logistics Services

The RFP states "The Contractor shall be responsible for providing trained and certified Field Service Technicians who have successfully passed training by the OEM or TSA…"

Will the government permit third party vendors to provide training and/or certification of Field Service Technicians?

No; The PWS has been updated to state “The Contractor shall be responsible for providing trained and certified Field Service Technicians who have successfully passed training and certification by the OEM on the fundamentals of safety, functional operation, maintenance and repair on specific Transportation Security Equipment (TSE) and associated peripheral equipment.

https://ecfs.dhs.gov/eCase/Corres/FolderInformation.aspx?dbId=0&hidfolderaccessed=0&From=LoadFolder&folderid=123548

EDS RFP C.4.1, p.75 Performance-Based Logistics Services The RFP states "Documentation of all maintenance actions (including preventive, corrective, and excepted) in the TSE database."

Is documentation of all maintenance actions under the EDS contract maintained in both the TSRC AND EDS vendor databases?

Documentation of all maintenance actions under the EDS contract are maintained in EDS databases.

The TSRC does not contain all EDS maintenance actions.

EDS RFP C.4.1.1, p.76 Preventive Maintenance The RFP states that the government requires the Contractor to:

"Record PM actions in local maintenance logbooks provided by local TSA and in the Contractor’s database."

Can the government provide information on how PM actions are recorded in the contractor database today? Via phone call? Via mobile device or laptop connected to the Contractor database?

Another method?

No. Currently, the PMs are scheduled per requirements in the PWS. PM information start and end times are recorded in the TSE database as required.

EDS RFP C.4.1.7, p.82 Dispatch Contact Facility The RFP states that "The Contractor shall designate a contact facility to receive maintenance requests from the TSRC and dispatch FSTs to provide maintenance."

Will the government permit the contact facility to be completely virtual, rather than a "brick and mortar" physical facility?

Yes, as long as all of the requirements for the Dispatch Facility are met.

EDS RFP C.4.1.7, p.82 Dispatch Contact Facility Is there system interface between systems maintained by the TSRC contractor and EDS Vendor? If so, can the government please provide a description and details regarding the system interface(s)?

No, there is no system interface.

EDS RFP C.4.1.7, p.82 Dispatch Contact Facility Would the government view the introduction of automation via an intelligent virtual agent (IVA) in the TSRC and/or EDS contact facility environments favorably as a way to reduce the number of agents and reduce cost?

No

EDS RFP E.1.4, p.93 Offeror Representations and Certifications Can the government provide the historical percentage of subcontracted dollars and/or the total amount of subcontracted dollars allocated to small business under the current EDS contract?

No.

EDS RFP E.1.6, p.111 Organizational Conflict of Interest The RFP states that "The Government has determined that this effort may result in an actual or potential conflict of interest, or may provide one or more offerors with the potential to attain an unfair competitive advantage."

Can the government provide details regarding the contract numbers, vendors, and scopes that present this potential or actual conflict of interest?

No, the Government cannot provide details regarding the contract numbers, vendors, and scopes that present this potential or actual conflict of interest.

71 EDS RFP E.3.2, p.122 Adjectival Ratings Can the government provide complete definitions for each of the adjectival ratings?

No https://ecfs.dhs.gov/eCase/Corres/FolderInformation.aspx?dbId=0&hidfolderaccessed=0&From=LoadFolder&folderid=123548

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