70FA6019I00000001_(FEMA_PTS_RFI_Q&A)_FBO_-_20_November_2018.pdf

RFI PTS - 70FA6019I00000001

11/20/2018

Item # RFI PTS (70FA6019I00000001) - KTR Question/Clarification/Comment RFI Reference Gov't Response

FEMA provided the “Draft Vision and Scope Elements for Re-Compete of PTS Requirement” document with the RFI, but did not request any input on that document. Are responders allowed to provide input on that document as part of our response to the RFI?

Vision Please provide responses as stated in the Notice in section RFI Questions:

FEMA is asking Industry’s input to the questions posed below related to the FEMA-FIMA PTS support services requirement. Please refer to the incorporated draft vision and scope categories document, as well as information contained within the questions to provide a response. FEMA would also welcome any input or recommendations to the Scope Elements that would improve the PTS requirements based on the draft vision.

2 Will the submitted responses to the RFI be kept confidential or will they be shared with industry?

Overall With regards to the Q&A period of the RFI (due on 16 November 2018), the name of the contractor who asked the question will be confidential to the government. All contractors questions and government responses shall be shared with all interested parties to ensure a level playing field with fair competition and that all parties are privy to the same information and are given the same opportunity to succeed.

With regards to the RFI Submission Requirements (due on 26 November 2019), all contractor responses to these questions will remain confidential to the government.

3 Does the government intend to make multiple awards for this contract? If so, will each award have identical scope? Geographic coverage?

Acquisition Strategy At this time, FEMA has not made a decision on the number of awards that will be made though the contract will cover the entirety of the NFIP. Input received through this process may be used when determining the number of awards and the distribution of scope.

4 Is the government considering small business set-aside contracts? Acquisition Strategy At this time, FEMA has not made a determination.

The RFI begins with the stated vision that: "The National Flood Mapping Program aspires to support a future where the conversation and perception about flood risk and mitigation has fundamentally changed, communities and individuals intrinsically care about their flood risk and make decisions to protect themselves and their interests." Based on this vision, is the National Flood Mapping Program considering how it may leverage existing FIMA investments in capability and function that support closer stakeholder engagement, communication, collaboration, and customer experience transformation?

Vision Any input received through this process is welcome and may be used in future contracting decisions but should be explicit in its impact to the National Flood Mapping Program and any perceived benefits.

Is the National Flood Mapping Program aware of the investments FIMA is making to establish a FIMA-wide Customer Relationship Management (CRM) capability? Can we reference and cite how these investments can be leveraged to build a 360-degree view of its customers across directorates?

Overall Any input received through this process is welcome and may be used in future contracting decisions but should be explicit in its impact to the National Flood Mapping Program and any perceived benefits.

Would the National Flood Mapping Program consider including the following requirements in a potential future solicitation?

Describe the methods and capabilities necessary to derive and track customer preferences, usability, adaptation and customization of mapping products.

Overall Any input received through this process is welcome and may be used in future contracting decisions but should be explicit in its impact to the National Flood Mapping Program and any perceived benefits.

Would the National Flood Mapping Program consider including the following requirements in a potential future solicitation?

Describe how customer journey mapping may inform the strategies for production, availability and delivery of flood risk map products.

Overall Any input received through this process is welcome and may be used in future contracting decisions but should be explicit in its impact to the National Flood Mapping Program and any perceived benefits.

Would the National Flood Mapping Program consider including the following requirements in a potential future solicitation?

Describe how you can support the ingestion and response to customer inquiries across multiple channels of interaction (e.g. Contact Center, Email, Web, Mobile, Social Media, Chat, etc.)

Overall Any input received through this process is welcome and may be used in future contracting decisions but should be explicit in its impact to the National Flood Mapping Program and any perceived benefits.

RFI PTS - 70FA6019I00000001

11/20/2018

Item # RFI PTS (70FA6019I00000001) - KTR Question/Clarification/Comment RFI Reference Gov't Response

Would the National Flood Mapping Program consider including the following requirements in a potential future solicitation?

What is the recommended solution or database for capturing and maintaining customer relationship management (CRM) information?

Overall Any input received through this process is welcome and may be used in future contracting decisions but should be explicit in its impact to the National Flood Mapping Program and any perceived benefits.

Would the National Flood Mapping Program consider including the following requirements in a potential future solicitation?

Describe how customer data analytics may be used for decision support in both the National Flood Mapping Program but other FIMA programs and directorates.

Overall Any input received through this process is welcome and may be used in future contracting decisions but should be explicit in its impact to the National Flood Mapping Program and any perceived benefits.

Would the National Flood Mapping Program consider including the following requirements in a potential future solicitation?

Describe strategies for driving continuous innovation in both business process management and solutions capability.

Overall Any input received through this process is welcome and may be used in future contracting decisions but should be explicit in its impact to the National Flood Mapping Program and any perceived benefits.

Would the National Flood Mapping Program consider including the following requirements in a potential future solicitation?

Describe how you will ensure that any potential investments in technology solutions and capability will remain up-to-date (e.g. automatic upgrades, delivery of new capabilities).

Overall Any input received through this process is welcome and may be used in future contracting decisions but should be explicit in its impact to the National Flood Mapping Program and any perceived benefits.

End of Document

RFI PTS