28JUL2020_Attachment A - SOW.doc

ATTACHMENT A

STATEMENT OF WORK FOR

FEDERAL EMERGENCY MANAGEMENT AGENCY (FEMA)

NATIONAL CONTINUITY PROGRAMS (NCP) NATIONAL PUBLIC WARNING SYSTEM (NPWS) SUSTAINMENT, DECOMMISSIONING, CONSTRUCTION, MODERNIZATION, ENVIRONMENTAL AND HISTORIC PRESERVATION AND THE IPAWS NPWS TECHNICAL SERVICES CENTER SUSTAINMENT

1. GENERAL

1.1 BACKGROUND

1.1.1 National Public Warning System (NPWS)

The National Public Warning System (NPWS) is a national alert and warning system used by the Office of the President of the United States to issue warnings and provide information to the American people during national emergencies and serves as the national interface to the Emergency Alert System (EAS), as defined in 47 CFR Part 11. The NPWS is comprised of multiple Federal Emergency Management Agency (FEMA) operations centers, Primary Entry Point (PEP) stations and communications networks between the operations centers and the PEP Stations. FEMA enters into collaborative agreements with commercial radio stations to participate in the NPWS/PEP Program to receive and transmit Presidential messages. The PEP Stations serve as national warning message entry points into the Emergency Alert System (EAS) which includes private sector AM, FM, and TV broadcast stations, cable systems, Direct Broadcast Satellite services, the Satellite Digital Audio Radio Services, and other participating entities. The NPWS/PEP stations may also be leveraged by Local and State authorities to maintain communications with their residents.

Since 1995, FEMA has served as the Federal Executive Branch lead agency for national alert and warning as established by a Presidential Statement of Objectives signed by President Clinton. In June 2006, President Bush signed (E.O.) 13407, which established a national policy to provide "an effective, reliable, integrated, flexible, and comprehensive system to alert and warn the American people in situations of war, terrorist attack, natural disaster, or other hazards to public safety and well-being; and to ensure that under all conditions the President can communicate with the American people.” E.O. 13407 further tasked Department of Homeland Security (DHS) and FEMA with implementing the Integrated Public Alert and Warning System (IPAWS) and incorporating a National EAS component. IPAWS provides alerting authorities with the capability to communicate timely alert and warning to the American people quickly, easily, and simultaneously via multiple communications pathways in the preservation of life and property and IPAWS is responsible for updating elements of the EAS.

In 2016, the IPAWS Modernization Act of 2015 (Public Law 114-143) was signed by President Obama mandating the continued operation and modernization of IPAWS. The Law states, in part:

“ (1) modernize the integrated public alert and warning system of the United States (in this section referred to as the “public alert and warning system”) to help ensure that, “under all conditions,” the President and, except to the extent the public alert and warning system is not in use by the President, Federal agencies and State, tribal, and local governments can alert and warn the civilian population in areas endangered by natural disasters, acts of terrorism, and other man-made disasters or threats to public safety; and

(2) implement the public alert and warning system to disseminate timely and effective warnings regarding natural disasters, acts of terrorism, and other man-made disasters or threats to public safety.”

The IPAWS Program has expanded and has initiated modernization of the legacy NPWS. Additionally, it continues to sustain and modernize the NPWS infrastructure.

In the past several years, the IPAWS Program has achieved the following objectives for the NPWS:

· Increased the number of PEP facilities from 36 to 76 during the 2009 – 2014 timeframe

· Established NPWS/PEP Station broadcast coverage to include over 90% of the American population

· Improved NPWS/PEP Station resilience and survivability

· Implemented and improved NPWS/PEP operational, maintenance, and training plans

· Implemented an exercise project to test and assess NPWS in the communities served by the NPWS/PEP stations

· Began to modernize legacy NPWS/PEP stations with an all-hazards shelter system with advanced survival and resilient technologies

· Established an IPAWS/NPWS Technical Services Center (formerly IPAWS/NPWS Laboratory) to host, develop, test and support the deployment of NPWS communications systems

Sustainment and continual improvement of the NPWS infrastructure and operational posture is critical to the Nation’s preparedness and resiliency. All the NPWS/PEP Stations are now under a sustainment program. Performing sustainment on NPWS/PEP stations includes a series of periodic (e.g., monthly, annually, bi-annually) tests and inspections, completing regular maintenance on equipment as specified by the equipment manufacturers, and troubleshooting and resolving issues created by equipment malfunctions or failures. The IPAWS NPWS Technical Service Center is a critical part of the NPWS and serves as a test/troubleshooting, systems integration and tertiary activation point for the NPWS. The IPAWS NPWS Technical Service Center is considered to be an NPWS/PEP facility and serves as a focal point in the NPWS Sustainment operation.

1.1.2 Types of NPWS/PEP Stations and Relay Facilities

There are four types of stations currently in operation under the NPWS. These facilities provide different capabilities and functions.

Legacy

Legacy PEP facilities are commonly equipped with one or more standby diesel generator(s), fuel storage tanks, fuel filters, and monitoring systems, EAS and other communications devices, telephone auto-couplers and telephone lines. Most of these sites have generators and tanks that are over 20 years old. All are equipped with a Ku-Band satellite system that connects all sites to two FEMA control points, as well as Public Switched Telephone System (PSTN) communications and control circuits. Legacy NPWS/PEP stations are not HEMP-resistant, and some have outdated and unreliable power generation equipment. The legacy stations do not have functional emergency audio program equipment. In some cases, if there is audio equipment, this equipment is over 20 years old, rendering it inoperable and obsolete. There are approximately 28 Legacy facilities in operation.

Example of Legacy facility (configurations vary) Expansion

NPWS/PEP expansion sites include prefabricated modular concrete structures containing HEMP-resistant broadcast communications capabilities in a removable Faraday cage design and separate concrete HEMP shelter that houses the emergency power generator. This design requires that all broadcast communications equipment be disconnected when not in use.

Example of Expansion facility (configurations vary)

Modernized

Modernized NPWS/PEP stations include a full-time, all-hazards approach. Two high-carbon steel metal structures provide an always on HEMP protection scheme, as well as Chemical, Biological, Radiological and Nuclear (CBRN) air protection capabilities. These shelters also provide a live broadcast studio with recording and editing capabilities, transmitter, rest and toilet facilities, among other capabilites.

SHAPE \* MERGEFORMAT

Example of Modernized facility (configurations vary) Relay Facilities

The NPWS/PEP project currently employs the use of broadcast content providers and sindicaters to relay NPWS messages to other broadcast disseminators in the CONUS and OCONUS. These relay facilities, such as, SiriusXM, NPR and Premiere Media, only relay critical national messages and do not have FEMA-supplied generators, fuel or structures. FEMA provides communications capabilities, including satellite and PSTN capabilities, in support of the mission.

1.2 SCOPE

The IPAWS Division of the Federal Emergency Management Agency (FEMA), National Continuity Programs (NCP) Directorate, requires contractor support to provide the Integrated Public Alert and Warning System (IPAWS) Program with NPWS/PEP Sustainment, NPWS/PEP Station Decommissioning, NPWS/PEP Station Construction, Modernization, and Environmental and Historic Preservation, and NPWS Technical Services Center facility and sustainment support services, as required, at sites across the United States, and its Territories. Work to be performed by the contractor will be in support of the FEMA IPAWS National Public Warning System (NPWS) and may fall within one or more of the following Task Areas:

· NPWS/PEP Sustainment

· NPWS/PEP Station Decommissioning

· NPWS/PEP Station Construction

· NPWS/PEP Station Modernization

· NPWS/Environmental and Historic Preservation

· IPAWS/NPWS Technical Services Center The contractor shall perform services that directly apply to NPWS/PEP Sustainment, NPWS/PEP Station Modernization, NPWS/PEP Station Decommissioning, NPWS/PEP Station Construction, Environmental and Historic Preservation and IPAWS/NPWS Technical Services Center support at locations across the U.S. States, U.S. Territories and OCONUS. The contractor shall perform work concurrently at multiple locations throughout the life of the contract. The contractor shall provide services to the IPAWS Program for sustaining NPWS/PEP capabilities, maintaining and repairing NPWS/PEP Station equipment and operations when they are damaged or inoperable, modernizing existing NPWS/PEP Station facilities and equipment, and supporting environmental and historic preservation related to the modernization, construction, decommissioning, or sustainment activities. The contractor shall manage, and coordinate maintenance, modification, upgrades, purchase, and replacement of facilities and equipment related to the tasks and shall manage site sustainment support activities related to the IPAWS NPWS Technical Services Center. In addition, the contractor shall manage an existing point-of-contact, inventory and trouble-ticket/escalation database, manage fuel replenishment, shelter rations, emergency equipment repairs, fuel system monitoring, and manage related permits, registration documents, and fees. Furthermore, the contractor shall manage High-Altitude Electromagnetic Pulse (HEMP) shielding effectiveness testing and maintenance, support operational exercises and testing, and provide operator and maintenance training as required. The contractor shall support transition of NPWS/PEP activation suite systems software development projects to sustain and support ongoing software sustainment activities. The contractor shall promote private sector radio station participation in the NPWS by facilitating discussions and meetings between station owners/participants and FEMA.

The contractor’s performance under this contract shall be in an advisory and assistance capacity to the Government and shall not include any inherently governmental functions. The contractor shall submit all work products in draft for review and approval by appropriate Government personnel prior to preparation and issuance in final, in accordance with the contract. The Government will make all final determinations and decisions after a critical and close review of the contractor’s work product and reasons/basis for the contractor’s recommendations. The contractor shall not represent itself as FEMA to outside parties. To maintain public trust, contractor employees shall identify themselves as FEMA contractors at the onset of any communications with internal and external parties.

In all cases, FEMA will make all final determinations, judgments, and decisions under the contract. FEMA will carefully and critically review all analyses, assessments, options, recommendations, reports, training materials, and drafts prepared by the contractor prior to FEMA making its final determinations. The contractor shall not publish or otherwise release, distribute, or disclose any work product generated under this contract without obtaining FEMA’s written approval. When submitting recommendations, the contractor shall explain alternatives, describe procedures used to arrive at recommendations, summarize the substance of deliverables, report any dissenting views, list sources relied upon, and detail the methods and considerations upon which the recommendations are based.

2. REQUIREMENTS AND TASK AREAS

FEMA, NCP, and IPAWS require specific activities and services under the following task areas. Under this contract, the Government may issue Task Orders for the contractor to perform work and meet requirements in the following task areas:

2.1 NPWS Sustainment

Sustainment of NPWS capabilities is critical to the safety and well-being of residents of the United States and their property. The NPWS relies upon a complex arrangement of geographically dispersed emergency operations information technology, and communications equipment at FEMA facilities and private sector radio stations serving as PEP stations. The contractor shall provide support to sustain this equipment and provide assurance that it is available and operable under all conditions. The contractor shall perform the following tasks:

· Provide operational support, including the development of operational plans, training, and exercises to maintain operational posture and readiness of the NPWS in the event of a catastrophic event/emergency

· Maintenance activities including inspections of equipment, including broadcast equipment (e.g., transmitters, audio on-air and production equipment, and monitoring), generators, replacement of fluids and components per manufacturer schedules, and analysis of various fluids and components to determine remaining service life; provide recommendations for repair/replacement and repairing/replacing broadcast, power generation, monitoring, and other related equipment, as necessary

Example of Audio System Components and Interconnections (some details have been removed for security)

· Complete and coordinate emergency maintenance or repair activities, including coordination with the Government and broadcast stations to procure services and inspect results

· Conduct repair and replacement activities, including receiving, recording, and responding to requests for repair; providing oversight and follow-up for validation of repair activities

· Participate, coordinate and/or manage test activities and support for systems and sites used in the operation of the NPWS, assistance with regular local or periodic national-level testing, and specialized testing such as High-Altitude Electromagnetic Pulse (HEMP) testing and maintenance, and assistance with exercise events

· Maintain, manage and coordinate the capability for 24X7 monitoring of equipment status, along with procedures for receiving, recording, assessing, and responding to various messages, alerts, and other indicators of equipment malfunction and similar issues

· Coordinate with additional organizations, such as broadcaster organizations, other FEMA organizations, and other governmental organizations responsible for environmental compliance, and keep the Government apprised of status and communications

· Evaluate and provide recommendations for security improvements at the PEP stations, including physical, electronic, configuration, and operations

· Train personnel on the use of NPWS and PEP equipment, including training broadcast station personnel on sustainment services and NPWS matters

· Inventory and replenish certain supplies at PEP stations, such as water and food rations

· Reporting status and results of sustainment activities to the Government

2.2 Other Sustainment Support

The IPAWS Program may develop and integrate additional technologies to enhance NPWS capabilities and the program’s coverage across the population of the United States. The IPAWS Program is currently transitioning new technologies, methods and systems into the O&M/Sustainment phase over the next several years. The contractor shall perform activities, such as documentation and meeting support, which cut across all lifecycle phases and NPWS components. The contractor shall assist with planning for sustainment, which will require additional O&M/Sustainment tasks in anticipation of newly integrated technologies, as necessary. In order to comprehensively assure continued NPWS operability, value, and resilience now and in the future, the contractor shall perform the following:

· Maintain documentation and databases to include asset locations, points of contact, asset data and documentation (e.g., serial number, manufacturer, manufacture date, etc.), service dates, activity logs, local service providers, approvals and permits, and other related information

· Provide warehouse space (approximately 2,000 sq. ft, temperature-controlled alarmed and controlled access storage) for equipment, which may include items such as prefabricated equipment shelters, to be requested and quoted on an as needed basis. This warehouse space should be within the National Capital Region

· Arrange shipment of spare equipment, parts and supplies to locations in the field, including PEP stations and FEMA operations centers, and arranging shipment back to the warehouse

· Coordinate with the IPAWS contract support staff, including Satellite Communications contractors, as directed by FEMA, for activities such as PEP station site visits, testing and maintenance

· Arrange, organize, present, and facilitate meetings and conferences to review or resolve technical performance, technical issues, coordinate between stakeholders and organizations, validate technical requirements, and other items

· Arrange, oversee, or coordinate conformity with applicable and appropriate National, State, and local codes, when required, for construction, environmental, and operations activities

· Perform technology and software implementation activities as the hardware or software transitions to O&M/Sustainment, including installation in DHS and FEMA data locations, software and application configuration, troubleshooting support, user training, and software migration planning and implementation

· Perform technology and software requirements development, including requirements for modifications after the technology or software transitions to O&M/Sustainment along with change control processes, change management, and change planning

· Perform testing processes and activities (e.g., unit testing, acceptance testing, integration testing, and regression testing) for new technology or software transitioning to O&M/Sustainment or that modifies or changes a technology or software already in O&M/Sustainment

· Perform regular technology or software updates, including modifications stemming from Original Equipment Manufacturer (OEM) and software providers in response to problems, feature enhancements, and server and operating system patches

· Perform technology and software disposition in accordance with DHS, National Archives and Records Administration (NARA), and other federal requirements

· Participate in technical meetings between the contractor, the Government, and specific vendors to resolve problems, facilitate understanding of technology and software, discuss requirements, and other issues pertinent to O&M/Sustainment.

2.3 PEP Station Decommissioning

PEP Station Decommissioning may be required after the loss of a participating PEP station. Two (2) configurations of PEP Stations are currently included in the NPWS: Expansion and Legacy. The Expansion and Legacy PEP stations come in a variety of configurations; however, the Expansion PEP stations were built from 2009-2014 and are composed of modular building components, generators and above ground fuel storage systems. The new Modernized facilities have very similar modular structures that can be disconnected and lifted for removal. Legacy PEP Stations were individually built twenty (20+) years ago and may include radiation fallout shelters as additions to radio station buildings, stand-alone “bunkers”, and various configurations of generators and fuels storage systems. Therefore, the contractor shall support all associated decommissioning activities to include removal of modular building components, demolishing standalone structures or “bunkers”, removal of fencing, underground or above ground fuel storage tanks and equipment, removal and mitigate environmental contamination, repair landscape areas impacted, and dispose of and/or provide temporary storage of excess equipment and modular building structures. In some cases, it may be determined by the IPAWS Program to “abandon in place” some legacy structures/equipment. Scope and intent for each PEP Station decommissioning will be designated at the Task Order level.

Decommissioning PEP Stations shall require contractors to perform tasks in the following areas:

· Provide planning and mobilization support for decommissioning a PEP station no longer participating in the program, to include all activities necessary for returning the site to its pre- construction condition

· Provide design criteria for facility deconstruction and removal, developing preliminary and final work plans, for implementation plans, and developing other necessary documentation associated with the project, such as permitting requests, site drawings, etc.

· Manage and develop recommendations specific to de-construction activities, including for procurement of any necessary materials, components, and services required to remove the installed capabilities, as required

· Plan activities such as arranging permitting and approvals, completing maps and drawings, recording any required data, relaying or providing notifications for site stakeholders, owners, and FEMA

· Manage, oversee, and/or execute site preparation activities, de-construction of necessary structures, or repair of existing structures and equipment impacted by FEMA, including providing project management plans, cost estimates, surveying services, communications planning between organizations, obtaining approvals and permits, restoration to property after accidental damage, and validation of completeness

· Track all work performed and work planned at various locations, including identification of locations, descriptive elements about work performed, any special requirements encountered, record of materials and equipment installed, and other items

· Provide soil testing and results to assure the areas the FEMA structures were installed on are clear of contaminants

· Provide technical and subject matter expert assistance in all phases of engineering, planning and de-construction

2.4 New PEP Station Construction

Constructing new PEP stations to add to the NPWS network as PEP Stations may be required to restore population coverage requirements, especially after an existing station has left the program. Constructing any new PEP Stations will be further defined by a detailed Task Order for each new PEP Station location. Work required to construct a new PEP Station will be dependent on the location and status of existing structures at the chosen existing private sector radio station but generally the contractor must be capable of supporting all associated commissioning activities to include site survey and design for construction or placement of the approved Design Standard, modular shelters/buildings, procurement of any associated equipment, systems, modular shelters/buildings as required; procurement, installation and integration of power generators, fuel storage systems, back up transmitters, and integration of the new equipment into the existing stations operational equipment. Scope and intent for each new PEP Station Construction will be designated at the Task Order level.

The contractor shall perform tasks in the following areas:

· Provide planning and mobilization support for constructing a PEP station to include all activities necessary to install, construct, deploy, and activate a new operational PEP Station

· Provide design criteria for facility construction and installation, developing preliminary and final system designs, preparing operational and maintenance plans, developing preliminary implementation plans, and developing other documentation

· Manage and develop recommendations specific to construction activities, including for procurement of materials, components, and services required to expand capabilities, , as required

· Plan activities such as arranging permitting and approvals, completing maps and drawings, recording any required data (e.g., occupation, resource utilization, etc.), relaying or providing notifications for site stakeholders and owners

· Manage, oversee, or execute site preparation activities, construction of necessary structures, or repair of existing structures and equipment, including providing project management plans, cost estimates, surveying services, communications planning between organizations, obtaining approvals and permits, restoration to property after accidental damage, and validation of completeness

· Track all work performed and work planned at various locations, including identification of locations, descriptive elements about work performed, any special requirements encountered, record of materials and equipment installed, and other items

· Test the NPWS capabilities at the newly constructed PEP station facility according to the standard operating procedures (SOPs) and requirements developed by FEMA IPAWS Program

· Provide technical and subject matter expert assistance in all phases of engineering, design, and installation

2.5 PEP Station Modernization

Currently, the NPWS includes PEP Stations in a legacy configuration in which they may contain a combination of legacy equipment and facilities, newer equipment and facilities, and equipment and facilities that are under development. IPAWS has undertaken an effort to modernize certain elements of legacy equipment and facilities in order to enhance their capability and resilience by aligning them to a current design standard. The contractor shall support requirements and perform tasks in the following areas:

· Tailor the FEMA-approved Design Standard to the unique requirements for operations, equipment, and installations based upon its location, accounting, for example, for constraints due to geography, historical significance and/or local codes

· Manage, oversee, or execute modernization activities, including providing project management plans, cost estimates, surveying services, communications planning between organizations, obtaining approvals and permits, restoration to property after accidental damage, and validation of completeness

· Provide design criteria for preliminary and final system designs, prepare operational and maintenance plans, developing preliminary implementation plans, and developing other documentation as modernization activities progress

· Plan activities such as arranging permitting and approvals, complete maps and drawings, record any required data (e.g., occupation, resource utilization, etc.), relay or provide notifications for site stakeholders, owners, and organizations such as the National Emergency Broadcast Association (NEBA), as directed by FEMA.

· Track all work performed, and work planned at various locations, including identification of locations, descriptive elements about work performed, any special requirements encountered, record of materials and equipment installed, and other items

· Provide technical and subject matter expertise in all phases of engineering, design, and installation

2.6 Environmental and Historic Preservation

Prior to construction for Decommissioning, Constructing, and some maintenance and modernization activities, sites must undergo an environmental and historic preservation assessment to ensure that the FEMA construction does not produce an adverse impact. FEMA has an Office of Environmental and Historic Preservation headquarters and regional representatives. However, given the volume of reviews required for the FEMA projects, FEMA requires additional contractor support to work with FEMA staff, and in some cases, State staff to expedite the environmental and historic reviews. The contractor shall provide environmental support, including:

· Apply the requirements of the National Environmental Policy Act (NEPA, 1970)

· Prepare required documentation and letters for approval

· Coordinate with organizations, such as governmental organizations responsible for environmental compliance

· Conduct a site visit and provide a Phase I Environmental Site Assessment (ESA) report

· Periodic reporting to IPAWS Program Manager on status and communications

2.7 IPAWS/NPWS Technical Services Center

The NPWS/PEP is a vital warning and emergency communications component maintained and operated by the IPAWS Program. The IPAWS Program maintains an operational IPAWS NPWS Technical Services Center (Government facility located at the Naval Activity South Potomac – Indian Head, MD) where duplicates and approximations of a PEP station and other technologies are installed and where all seventy-six (76) NPWS/PEP stations can be monitored and controlled from.

The NPWS/PEP network is tested and monitored daily from the IPAWS NPWS Technical Services Center (Technical Services Center) over PSTN and SATCOM. Communications technologies are configured, tested and prepared for fielding from this site. The Technical Services Center consists of two buildings, with a total of approximately 3,500 sq. ft. The buildings contain technical spaces, offices, restrooms, storage and meeting facilities. The contractor shall provide the following services, products, and solutions to achieve this objective:

1. Operations and Maintenance Support – The Technical Services Center supports ongoing prototyping, maintenance and exercise of the alert and warning systems and components in the Technical Services Contract to ensure readiness and availability of the NPWS. The contractor shall provide the following services:

a. Provide systems maintenance, configuration, updates, testing, troubleshooting, patching, hosting, and monitoring for:

i. EAS devices and equipment, such as Sage ENDECs, Monroe DASDECs, TFTs, etc.

ii. Remote control/SCADA

iii. NPWS devices, satellite network systems and components and PSTN components, telephone bridges, SATCOM modems, BUCs, LNBs, feed-horns, fiber IFLs, audio codecs, etc.

b. Provide expert troubleshooting and recommendations for alert and warning systems in the lab and interfacing the NPWS

c. Support functional and operational field tests, demonstrations, exercises related to NPWS

d. Procure, provision and maintain necessary laboratory equipment, alert and warning devices, systems, and applications to include AM and FM broadcast equipment, Audio Frequency Shift Keying (AFSK) modulation equipment, satellite networking and terminal equipment, Internet Protocol (IP) voice, video and data systems and networking equipment, and broadcast audio and video equipment, satellite broadcasting and communications equipment, as funded and requested by the Government

e. Maintain workspaces for all FEMA IPAWS government personnel and contractors

f. Maintain supplies for all Technical Services Center office spaces (pens, pencils, paper, etc.), Technical Services Center spaces, equipment rooms, restroom facilities and provide all necessary cleaning and sanitary supplies for the upkeep of the interior physical spaces and facilities

g. Provide maintenance for all interior and exterior areas, including, roof, siding, floors, HVAC, doors, windows, front deck, etc.

h. Provide maintenance of the FEMA emergency power generator system, automatic transfer switches, diesel fuel storage tank and fuel supplies

i. Provide janitorial and garbage disposal

j. Support and assist with coordination between the IPAWS PMO and Navy Facilities for other services

k. Support and assist with coordination between the IPAWS PMO, Technical Services Center visitors and Navy Security

l. Ship, truck, receive and handle all incoming and outgoing packages, parcels and shipments, as necessary and as requested by the Government

Layout of IPAW/NPWS Technical Services Center

2. Network Engineering and Maintenance – The contractor shall maintain and improve the IPAWS Lab Virtual Local Area Network (VLAN). The contractor shall provide the following services and support:

a. Network

i. Provision and configure servers, databases, network devices, operating systems, and software LINUX/UNIX and Cisco series switches, routers, wireless networking, multiplexers, and firewalls

ii. Engineer and provision Virtual Private Network (VPN) tunnels with external entities and provide management interfaces for administration.

iii. Troubleshoot hardware and software issues.

b. Voice over Internet Protocol (VoIP) Telephone System

i. Provision and configure VoIP Telecommunication infrastructure to include innovative next-generation telephony systems based on Windows and Cisco technologies

ii. Provide operational and technical support to the IPAWS PMO

c. Satellite Communications (SATCOM) VSAT maintenance and monitoring for occasional, emergency, on-site Technical Services Center support. The SATCOM includes audio CODEC interfacing and fiber optic IFL connectivity

3. Technical Support – The contractor shall provide to the IPAWS PMO technical support in the following areas:

a. Support training initiatives with federal, tribal, territorial, state, and local alerting authorities and agencies as it relates to the NPWS. This support requires some familiarity with basic emergency management concepts, public warning concepts and experience with managing and coordinating engagements with these levels of government

b. Perform system assessments and evaluations of public warning systems and tools as they relate to the NPWS

c. Provide technical support at industry-related conferences, meetings, and working groups and discussions as they related to the NPWS. This support includes the installation and setup of IPAWS-related devices where a minimum of one support personnel will be needed. A minimum of four (4) events with an average of three (3) days in duration shall be considered when providing these services at locations other than the Technical Services Center in Indian Head, MD. These locations include, as an example:

· New York, NY

· Miami, FL

· San Juan, PR

· San Francisco, CA

· Chicago, IL

· Albuquerque, NM

· Casper, WY

· Honolulu, HI

· Anchorage, AL

· Las Vegas, NV

3 Deliverables

3.1 DELIVERABLES FOR TASK ORDERS

a) Deliverables.

The contractor shall provide deliverables to the Government that shall include but are not limited to the following:

i) PERFORMANCE AND PAYMENT BONDS AND ALTERNATIVE PAYMENT PROTECTIONS: Performance and Payment Bonds must be submitted to the FEMA Project Manager/FEMA TO Monitor, COR and Contracting Officer within ten (10) calendar days after receipt of the Notice of Award. Bonds must be prepared on Government forms (see FAR 28.106-1, Bonds & Bond-related forms) and must be executed in accordance with the instructions.

ii) WORK PROGRESS SCHEDULE: The contractor shall prepare a Work Progress Schedule required for completion of each of the various divisions of work. Updated plans showing work progress (hardcopy and formatted diskette or CD, or e- mail file copy), unless otherwise directed by the Contracting Officer, COR and FEMA Project Manager/FEMA TO Monitor shall be provided monthly. If there are possible deviations from the original plan, those must be noted and approved by the FEMA Project Manager/FEMA TO Monitor and COR before work changes are implemented. The schedule shall also be submitted to the Contracting Officer, in the number of copies as directed.

iii) MATERIALS SUBMITTAL SCHEDULE: Within ten (10) calendar days after award of a task order, the contractor shall submit a schedule of shop drawings and manufacturer specifications to the FEMA Project Manager/FEMA TO Monitor for approval with a copy to the Contracting Officer and COR. The contractor’s schedule for shop drawings and manufacturer’s information shall identify dates for delivery or specific shop drawings and manufacturer’s information required under each section.

iv) SCHEDULE OF VALUES: Within ten (10) calendar days after Notice of Award of a task order, the contractor shall submit a Schedule of Values (SOV) to the Contracting Officer that will be utilized to process monthly invoices. The SOV shall detail easily discernible divisions of work required to units such as pounds or square feet.

v) CERTIFICATES OF COMPLIANCE: The contractor shall furnish in triplicate any manufacturer’s certificates required for demonstrating proof of compliance of materials with technical specification requirements in this contract. Each certificate shall be signed by an authorized officer of the manufacturing company and shall contain the name and address of the contractor, the project name, location, and quantity and dates of shipment or delivery to which the certificates apply. Copies of laboratory test reports submitted with certificate shall contain the name and address of the testing laboratory and the date of the tests to which the report applies. Certification shall not be construed as relieving the contractor from furnishing satisfactory material, if after tests are performed on selected samples, the material is found not to meet the specific requirements.

vi) ISSUED FOR CONSTRUCTION (IFC)/SHOP DRAWINGS: The contractor shall furnish shop drawings for approval, that consist of illustrations, schedules, performance charts, instructions, brochures, diagrams, drawings and other information to illustrate and/or demonstrate compliance to the applicable sections of the technical specifications. Submit two (2) copies of all shop drawings. One (1) copy of the drawings shall be provided to the FEMA Project Manager/FEMA TO Monitor and one to the Contracting Officer/COR. Please refer to Section G of each task order for mailing addresses of the FEMA Project Manager/FEMA TO Monitor CO and COR. Identify each item submitted using applicable specification section number and paragraph reference or drawing reference.

vii) AS BUILT DRAWINGS: The contractor shall provide detailed design and as-built drawings in AutoCAD and in PDF format. They shall include details of location of work and existing site conditions. The contractor shall maintain a complete set of construction documents for the exclusive purpose of recording “as constructed” changes to the documents. Such changes shall be marked in red ink in the proper area of each affected drawing. Changes shall be marked as they occur. The contract is not complete until these As-Built Drawings are accepted FEMA Project Manager/FEMA TO Monitor. Provide all Operations and Maintenance Manuals for all equipment used in this project. After acceptance, a minimum of two (2) full size hard copies and two (2) CD-ROM containing both PDF and DWG files shall be provided to the FEMA NPWS PM. The as-built drawings shall be a record of the construction as installed and completed by the contractor. They shall include all the information shown on the contract set of drawings, and all deviations, modifications, or changes from those drawings, however minor, which were incorporated in the work, including all additional work not appearing on the contract drawings, and all changes which are made after any final inspection of the contract work. In the event the contractor accomplished additional work which changes the as-built conditions of the facility after submission of the final as-built drawings, the contractor shall furnish revised and/or additional drawings and drawing files as required depicting final as-built conditions. The requirements for these additional drawings shall be the same as for the as-built drawings specified in this paragraph.

(a) FINAL AS-BUILT DRAWING. The contractor shall update the digital contract drawing files to reflect the approved final as-built conditions and shall furnish those updated drawing files and plots of the final as-built drawings to the Contracting Officer.

(1) Existing digital drawing files shall be updated to reflect as-built conditions. Independent drawing files containing only as-built information are not acceptable. The modifications shall be made by additions and deletions to the original drawing files, and where additional drawings are necessary, they shall be developed in individual digital files for each new drawing. All additions and corrections to the contract drawing files shall be clear and legible and shall match the adjacent existing line work and text in type, size, weight, and style. New or revised information placed into the design files shall be placed on the levels and in the colors used for placement of the corresponding initial data. Similarly, the drawing size, title block, and general format of new drawings shall be consistent with the format established by the original drawings.

(2) The contractor shall check all final as-built drawing files for accuracy, conformance to the initial drawing scheme and the above instructions. The FEMA Project Manager/FEMA TO Monitor will review the drawings and drawing files for conformance to these standards.

(3) The contractor shall furnish the digital as-built drawing files in an AutoCAD. The drawings shall also be submitted in PDF format. The Government will only accept the final product for full operation, without conversion or reformatting, in these formats.

(4) Digital drawing files shall be furnished to the FEMA Project Manager/FEMA TO Monitor on CD-ROM or another digital media format as approved by the FEMA Project Manager/FEMA TO Monitor. A transmittal sheet containing the name of the files, the date of creation, the CD-ROM number, and a short description of the contents, shall accompany the CD-ROM.

(5) Two (2) complete sets of the updated final record copy digital drawing files and one (1) paper plots or copies of the final record drawings shall be delivered to the contracting officer within thirty (30) calendar days of approval of the preliminary as-built drawings. If upon review of the final as-built drawings, errors or omissions are found, the drawings and drawing files will be returned to the contractor for corrections. The contractor shall complete the corrections and return both the digital files and the as-built prints to the contracting officer within ten (10) calendar days.

(6) Final corrected as-built drawings shall also be submitted to the appropriate Local authorities as specified elsewhere in the Statement of Work.

viii) SUBMITTALS: The following shall be submitted by the contractor to the FEMA Project Manager/FEMA TO Monitor for additional approval, prior to the installation of any materials referenced by the technical sections herein, unless otherwise noted.

(a) PREPARATION OF MATERIAL APPROVAL SUBMITTALS: The contractor shall submit all materials and articles requiring approval, as required by the Material and Workmanship Clause, FAR 52.236-5. Submittals shall be given a distinct identification system by Contract Line Item Number (CLIN) if multiple CLINS are applicable. Individual submittal documents shall not be comprised of items for more than one CLIN. Address for delivery of submittals will be provided at the post award/pre-construction conference. The contractor is reminded that an individual within the company who has authority to make the certification must sign the certification.

(b) SAMPLES: The contractor shall furnish samples of materials for approval, as required by the applicable sections of the technical specifications.

(c) DESCRIPTIVE DATA: The contractor shall furnish the manufacturer’s descriptive data, installation instructions, and maintenance instructions, for approval, as required by the applicable sections of the technical specifications.

(d) TEST REPORTS: The contractor shall furnish copies of test reports for approval, as required by the applicable sections of the technical specifications.

(X) QUALITY CONTROL PLAN:

(a) General. The contractor shall furnish for review by the Government, a final Contract Quality Control Plan not later than seven (7) calendar days after the notice of contract award, the Contract Quality Control Plan. One (1) original and one (1) copies of the QCP shall be furnished. The plan shall identify personnel, procedures, control, instructions, test, records, and forms to be used. Construction will be permitted to begin only after acceptance of the CQC plan.

(b) Payment. Separate payment will not be made for providing and maintaining an effective quality control program, and all costs associated therewith shall be included in the applicable unit prices or lump-sum prices contained in the contract.

(c) Content of the CQC Plan. The CQC plan shall include, as a minimum, the following to cover all construction operations, both onsite and offsite, including work by subcontractors, fabricators, suppliers, and purchasing agents:

(1) A description of the Quality Control Organization

(2) The name, qualifications (in resume format), duties, responsibilities, and authorities of each person assigned a CQC function

(3) A copy of the letter to the CQC system manager signed by an authorized official of the firm which describes the responsibilities and delegates sufficient authorities to adequately perform the functions of the CQC system manager

(4) Procedures for scheduling, reviewing, certifying, and managing submittals, including those of subcontractors’ QC, offsite fabricators, suppliers, and purchasing agents

(5) Control, verification, and acceptance testing procedures

(6) Procedures for tracking construction deficiencies from identification through acceptable corrective action

(d) Acceptance. The Contracting Officer will review and accept/reject the Contract Quality Control Plan within fourteen (14) calendar days of receipt.

(XI) MONTHLY STATUS REPORTS: For each TO, the contractor shall provide a monthly status report to the FEMA COR, FEMA Project Manager/FEMA TO Monitor, and CO via e-mail. This report shall include a summary of all contractor work performed under this SOW, an assessment of technical progress, schedule status, any travel conducted, and any contractor concerns or recommendations for the previous month. Status reports should also include:

(a) Overall Progress, major accomplishments, and deliverables for the reporting period, including names of the contractors working the deliverable and hours worked during the reporting period.

(b) Any current and foreseeable problems and proposed corrective actions, to include changes in anticipated costs.

(c) Reporting period expenditures delineated by deliverable.

(d) The status of TO incurred costs (and hours for Time and Materials TOs) versus planned costs (and hours) (burn rate chart). Burn rate information shall be provided monthly, as well as cumulative, year to date, totals.

(e) A summary of tasks to be performed the next reporting period.

(f) Earned Value Management reports may be required. This requirement will be specified at the TO level.

(XII) STATUS MEETINGS

(a) The Project Manager shall meet with the FEMA COR and FEMA Project Manager/FEMA TO Monitor to discuss progress, exchange information and resolve emergent problems and issues. These meetings shall take place monthly.

(b) The Task Lead shall meet with the FEMA COR, FEMA Project Manager/FEMA TO Monitor and CO to discuss progress, exchange information and resolve emergent problems and issues. These meetings shall take place at HQ or by conference call monthly, or more often as specified in the TO.

3.2 Deliverables for the IDIQ Contract

Contractors shall submit the following deliverables under this IDIQ contract. Where noted, some deliverables are specific to an individual TO. In addition, any TO may include deliverables that are specific to the individual TO and in addition to the deliverables described below.

Kick-Off

Meeting

Project

Management Plan

after contract award 30 days after contract award

Project

Management

Plan (including project schedule)

Draft due 5 days after task order award 30 days after task order award

Initial

Environmental Site

Survey Report

conclusion of site visit

Phase I ESA/ESS

Report

Initial

Environmental

Site Survey (as required)

Site Design

Drawings

conclusion of

Design Site

Survey

to construction mobilization

Time to

Manufacture and

Test identified in the approved

Design Package

Subcontractor

Insurance

Certificates

commencing onsite activities

Proper Disposal

Receipts

completion of hazardous material disposal

Maintenance

Plan

completing the site

Inspection

Manufactured

Modules

determined by the

Time to

Manufacture and

Test identified in the approved

Design Package

As required

2.1.1 KICK-OFF MEETING: The contractor shall attend a Kick-Off Meeting with the CO and the COR no later than seven (7) business days after the date of award. The purpose of the Kick- Off Meeting is to discuss technical and contracting objectives of the statement of work and review the contractor’s draft project management plan. The Kick-Off Meeting will be held at the Government’s facility located in Washington, DC. Kick-Off meetings for individual TOs may be required.

2.1.2 PROJECT MANAGEMENT PLAN: An IDIQ Project Management Plan shall be required to be prepared and submitted to the Government for review/comment and finalization. When directed in individual TOs, the contractor shall be required to prepare a Project Plan for individual TOs, which will be subject to Government review/comment and finalization.