70CNR-S3689 Reference-Questionnaire.docx
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- Solicitation number
- 70CNR-S3689
- Issued by
- Washoe County, Nevada
About this file
This is a reference questionnaire issued by the Nevada State Purchasing Division, Department of Administration, for solicitation number 70CNR-S3689. The document serves as an evaluation tool requiring vendors and subcontractors to provide client references for projects of similar size and scope as part of a formal state solicitation process. Completed questionnaires must be submitted via email to Nocoasha L. Henry at nhenry@admin.nv.gov with the solicitation number in the subject line by the stated due date. The State of Nevada requests comprehensive responses to all questions, with instructions to answer "U/K" (Unknown) if information is unavailable or "N/A" (Not Applicable) if a question does not apply. References may be contacted for further clarification beyond the submitted questionnaire responses.
The reference questionnaire evaluates vendor performance across thirteen rated criteria using a scale of 0–10, where 0 indicates poor or inadequate performance, 1–3 indicates below average performance, 4–6 indicates average performance, 7–9 indicates above average performance, and 10 indicates exceptional performance. Evaluation categories include vendor knowledge and expertise, flexibility regarding scope and timeline changes, satisfaction with delivered materials and products, staff interaction dynamics, schedule adherence and timeliness of deliverables, customer service responsiveness, billing accuracy and timeliness, problem resolution capability, business requirements flexibility, and local office responsiveness where applicable. Additional unrated items request identification of the working relationship capacity, most satisfying service aspects, and recommendation likelihood. Completed questionnaires are designated as confidential business information pursuant to Nevada Revised Statutes and are not subject to public disclosure.
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Text version
Nevada State Purchasing Division Department of Administration 515 E Musser St Ste 300 Carson City, NV 89701 purchasing.nv.gov nevadaepro.com
Reference questionnaire
Due Date
Solicitation number 70CNR-S3689
Single point of contact name Nocoasha L. Henry
Single point of contact email nhenry@admin.nv.gov
Proposing vendor or subcontractor
Client providing the reference
Client contact name and title
Client telephone and email
Period of performance
1. Client reference instructions
1.1. As part of a formal solicitation the State of Nevada has requested vendors provide references from current and/or former clients for projects of similar size and scope. This reference questionnaire is to provide a client reference for the proposing vendor or subcontractor above. Once you have completed the reference questionnaire, please submit to the single point of contact via email, with the solicitation number in the subject line, no later than the due date above.
1.2. The State requests all questions be answered. If an answer is not known, please answer as ‘U/K’. If the question is not applicable, please answer as ‘N/A’. If additional space is needed to answer a question or provide a comment, please attach additional pages. If attaching additional pages, please place your company/organization name on each page and reference the appropriate RFP number.
1.3. Do not return the completed reference questionnaire to the proposing vendor. To allow for candid responses, completed reference questionnaires are designated as confidential business information by the Administrator pursuant to NRS 333.020(5(b) and not public information pursuant to NRS 333.333. In addition to the reference questionnaire, the State may contact references for further clarification.
Where a rating is requested, please provide a rating between 1-10. For all items, please provide any comments you feel would be helpful to the State in evaluation below each item. Poor or inadequate performance: 0; Below average performance: 1-3; Average performance: 4-6; Above average performance: 7-9; Exceptional performance: 10.
Evaluation items
In what capacity have you worked with this vendor in the past? (no rating)
Vendor’s knowledge and expertise, rating:
Vendor’s flexibility relative to changes in scope and timelines, rating:
Your satisfaction with delivered materials, rating:
Dynamics and interaction between the vendor and your staff, rating:
Your satisfaction with products developed by the vendor, rating:
Was the schedule met and deliverables timely? Rating:
Overall customer service and timeliness in response and issue resolution, rating:
Accuracy and timeliness of billing, rating:
Vendor’s ability to quickly and thoroughly resolve a service-related problem, rating:
Vendor’s flexibility in meeting business requirements, rating:
Response time and customer service of local office, if applicable, rating:
Likelihood of recommending this vendor to others in the future, rating:
Which aspects of this vendor’s services are you most satisfied with? (no rating)
Would you recommend this vendor to your organization again? (no rating)
Revised 2024-10 Page 2 of 2
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