70CNR-S3483-Reference-Questionnaire.docx
DOCX document 41 KB Posted
- Solicitation number
- 70CNR-S3483
- Issued by
- Lyon County, Nevada
About this file
This is a reference questionnaire issued by the Nevada State Purchasing Division, Department of Administration, for Solicitation Number 70CNR-S3483. The document serves as an evaluation tool for the State of Nevada to collect feedback from current and former clients regarding vendor performance on projects of similar size and scope. The questionnaire must be completed by client references and submitted to the single point of contact, Heather Moon (hmoon@admin.nv.gov), by the due date of December 16, 2025, with the solicitation number included in the email subject line. Responses should address all questions, with "U/K" used for unknown answers and "N/A" for non-applicable items. The State reserves the right to contact references directly for additional clarification beyond the submitted questionnaire responses.
The questionnaire evaluates vendor performance across twelve rating categories using a 1-10 scale, with ratings defined as follows: 0 for poor or inadequate performance, 1-3 for below average, 4-6 for average, 7-9 for above average, and 10 for exceptional performance. Evaluation criteria include vendor knowledge and expertise, flexibility regarding scope and timeline changes, satisfaction with delivered materials and products, staff dynamics, schedule adherence, customer service responsiveness, billing accuracy, problem resolution capabilities, business requirement flexibility, and local office performance where applicable. Additional non-rated evaluation items request identification of the vendor relationship capacity, aspects of services with which the client is most satisfied, and likelihood of future vendor recommendation. All completed reference questionnaires are designated as confidential business information under NRS 333.020 and are not subject to public disclosure.
View the file
Other files
| File | Type | Posted |
|---|---|---|
| 70CNR-S3483 Cost Schedule.doc | DOC document | |
| 70CNR-S3483-Request-for-Proposals~4.docx | DOCX document | |
| Certification-regarding-lobbying~9.pdf | ||
| Quote Instructions.pdf | ||
| 70CNR-S3483 - NDEP - Acronyms and Definitions.docx | DOCX document | |
| 70CNR-S3483 - NDEP Addtional Terms and Conditions.doc | DOC document | |
| Terms-and-conditions-for-services~8.pdf | ||
| Vendor Information Response~1.pdf | ||
| Insurance Schedule - RFP~1.pdf | ||
| Standard-form-contract~6.docx | DOCX document |
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Text version
Nevada State Purchasing Division Department of Administration 515 E Musser St Ste 300 Carson City, NV 89701 purchasing.nv.gov nevadaepro.com
Reference questionnaire
Due Date 12/16/2025
Solicitation number 70CNR-S3483
Single point of contact name Heather Moon
Single point of contact email hmoon@admin.nv.gov
Proposing vendor or subcontractor
Client providing the reference
Client contact name and title
Client telephone and email
Period of performance
1. Client reference instructions
1.1. As part of a formal solicitation the State of Nevada has requested vendors provide references from current and/or former clients for projects of similar size and scope. This reference questionnaire is to provide a client reference for the proposing vendor or subcontractor above. Once you have completed the reference questionnaire, please submit to the single point of contact via email, with the solicitation number in the subject line, no later than the due date above.
1.2. The State requests all questions be answered. If an answer is not known, please answer as ‘U/K’. If the question is not applicable, please answer as ‘N/A’. If additional space is needed to answer a question or provide a comment, please attach additional pages. If attaching additional pages, please place your company/organization name on each page and reference the appropriate RFP number.
1.3. Do not return the completed reference questionnaire to the proposing vendor. To allow for candid responses, completed reference questionnaires are designated as confidential business information by the Administrator pursuant to NRS 333.020(5(b) and not public information pursuant to NRS 333.333. In addition to the reference questionnaire, the State may contact references for further clarification.
Where a rating is requested, please provide a rating between 1-10. For all items, please provide any comments you feel would be helpful to the State in evaluation below each item. Poor or inadequate performance: 0; Below average performance: 1-3; Average performance: 4-6; Above average performance: 7-9; Exceptional performance: 10.
Evaluation items
In what capacity have you worked with this vendor in the past? (no rating)
Vendor’s knowledge and expertise, rating:
Vendor’s flexibility relative to changes in scope and timelines, rating:
Your satisfaction with delivered materials, rating:
Dynamics and interaction between the vendor and your staff, rating:
Your satisfaction with products developed by the vendor, rating:
Was the schedule met and deliverables timely? Rating:
Overall customer service and timeliness in response and issue resolution, rating:
Accuracy and timeliness of billing, rating:
Vendor’s ability to quickly and thoroughly resolve a service-related problem, rating:
Vendor’s flexibility in meeting business requirements, rating:
Response time and customer service of local office, if applicable, rating:
Likelihood of recommending this vendor to others in the future, rating:
Which aspects of this vendor’s services are you most satisfied with? (no rating)
Would you recommend this vendor to your organization again? (no rating)
Revised 2024-10 Page 2 of 2
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