Attachment_3_-_Past_Performance_Questionnaire.pdf

70CDCR19R00000002

Attachment 3

PAST PERFORMANCE QUESTIONNAIRE

REF: 70CDCR19R00000002 Intensive Supervision Appearance Program IV

PART ONE: INSTRUCTIONS

The company who has provided you with this form is proposing on an Immigration and Customs Enforcement (ICE) Request for Proposal (RFP) for technology and case management services. Past Performance is an important part of the evaluation criteria for this acquisition, so your input is equally important.

Please provide an honest assessment and return the questionnaire to the ICE POC via email at ICE-DMProposals@ice.dhs.gov no later than 2:00pm Eastern, Monday, July 1, 2019. If you have any questions, please contact ICE-DMProposals@ice.dhs.gov no later than 2:00pm Eastern, Friday, May 31, 2019.

PART TWO: GENERAL INFORMATION

1. VENDOR’S NAME AND ADDRESS 2. CUSTOMER AGENCY

OR ORGANIZATION

3. CONTRACT NUMBER: 2a. EVALUATOR

4. CONTRACT VALUE: $______________________ NAME:

5. CONTRACT AWARD DATE: ________________ TITLE:

6. CONTRACT COMPLETION DATE: ___________ PHONE NO:

7. CONTRACT TYPE (Circle All That Apply): FP CPFF CPAF OTHER

8. COMPLEXITY OF WORK (Circle One Response): DIFFICULT ROUTINE

9. BRIEF DESCRIPTION OF YOUR CONTRACT REQUIREMENTS:

mailto:ICE-DMProposals@ice.dhs.gov mailto:ICE-DMProposals@ice.dhs.gov

PART THREE: VENDOR PERFORMANCE RATING

On the following pages, please summarize the vendor’s performance. Each section has a set of questions with five possible adjectival ratings. Determine the adjectival rating that most nearly represents your experience with this vendor and indicate your assessment by placing an “X” under the appropriate heading. These sections are:

A. QUALITY OF SERVICE

B. CONTRACT PERFORMANCE

C. TIMELINESS OF PERFORMANCE

D. COST CONTROL

Also, it is very important (and beneficial to our evaluation) if you submit examples and/or comments as to why they were rated as such in the sections herein.

Adjectival ratings are defined below and should be used as a reference in assessing performance:

OUTSTANDING Contractor’s performance significantly exceeded most or all contract requirements. The contractual performance of the element or sub-element being assessed was accomplished with few minor problems for which corrective actions taken by the Contractor were highly effective.

ACCEPTABLE Performance meets contractual requirements. The contractual performance of the element or sub-element contains some minor problems for which corrective actions taken by the Contractor appear or were satisfactory.

NEUTRAL In the case of a vendor without a record of relevant past performance or for whom information on past performance is not available, the vendor may not be evaluated favorably or unfavorably on past performance.

MARGINAL Performance does not meet some contractual requirements.

The contractual performance of the element or sub-element being assessed reflects a serious problem for which the Contractor has not yet identified corrective actions. The Contractor’s proposed actions appear only marginally effective or were not fully implemented.

A QUALITY OF

GOODS/SERVICES

O A N M U

1 Rate the overall quality of the services received.

2 Company’s handling of issues or problems.

COMMENTS:

B CONTRACT PERFORMANCE O A N M U

1 Was the contractor able to solve contract performance problems without extensive guidance from counterparts?

2 How effective has the contractor been in understanding and responding to additional user requirements?

C TIMELINESS OF

PERFORMANCE

O A N M U

1 Were the services provided according to contract requirements?

2 Delivery of reports or other documentation?

UNSATISFACTORY Performance does not meet most contractual requirements and recovery is not likely in a timely manner. The contractual performance of the element or sub-element contains serious problems(s) for which the Contractor’s corrective actions appear or were ineffective.

D COST CONTROL O A N M U

1 Rate the contractor’s cost control capabilities and accuracy of any projected cost changes.

2 Did the contractor do anything innovative that resulted in cost savings?

3. Was the contractor able to perform at the prices/rates stated in the original award throughout the life of the contract?*

*Note: Increases authorized by statute due to Department of Labor Wage Determinations or Collective Bargaining Agreements subject to the Service Contract Act shall NOT be considered increases for the purposes of this assessment.

PART THREE: VENDOR PERFORMANCE RATING

1. Has this contract been partially or completely terminated for default or convenience?

YES If so, by Default Convenience ____

NO

If yes, please explain (e.g. inability to meet cost, performance, or delivery schedules -also include contract number, name, address, and phone number of Terminating Contracting Officer - TCO).

2. Did this contract require the contractor to use innovative technical approaches?

YES NO (Circle)

3. What was the contractor’s greatest strength in the performance of the contract?

4. What was the contractor’s greatest weakness in the performance of the contract?

5. Would you award another contract to this contractor?

YES No

WHY?

ADDITIONAL COMMENTS:

PART FOUR: EVALUATOR’S CERTIFICATION

I HEREBY CERTIFY THAT THE INFORMATION IN THIS FORM HAS BEEN

COMPLETED IN OWN WORDS AND WITHOUT ASSISTANCE FROM ANY THIRD

PARTY, INCLUDING THE PROSPECTIVE CONTRACTOR. THE INFORMATION IN

THIS FORM IS ACCURATE AND COMPLETE TO THE BEST OF MY KNOWLEDGE.

SIGNATURE OF EVALUATOR

TITLE OF EVALUATOR DATE