70CDCR19R00000002_Government_Responses_to_Questions.pdf

70CDCR19R00000002

Government Reponses to Offeror Questions

1.

Solicitation Section/Subsection Number: L.6.c Page Count

Question: In RFP Section L.c.6, the Government provides page limitations for Section I Technical and Section II Past Performance. It is noted that the page limitations exclude “executive summaries, table of contents, FCC certificates and subcontract agreements/letters of commitment (if any).”

Will the Government permit Offerors to include a Requirements Traceability Matrix that is also outside of page count?

ICE Response: See updated Section L.6.c.

2.

Solicitation Section/Subsection Number: L.6.a Format

Question: In Section L.6.a, the Government indicates “Font within charts or tables may be smaller than 12-point but no smaller than 10-point.”

Will the Government permit Offerors to use the Arial font family for Charts, tables, and graphics?

ICE Response: As stated in Section L.6.a, “Times New Roman” font is required.

3.

Solicitation Section/Subsection Number: L.6.b File Packaging

Question: In Section L.6.b, the Government indicates “Proposals shall be submitted in five (5) sections.”

We assume the Government intends for each “section” to be submitted as a separate file. Is that correct?

ICE Response: Correct, the responses shall be separated into five separate files.

However, multiple sections may be submitted via a single e-mail.

4.

Solicitation Section/Subsection Number:

L.6.c Page Count L.Section II Past Performance

Question: In Section L.6.c, the Government indicates past performance references are “NTE 2 pages per reference”. In L.Section II Past Performance, the Government indicates Offerors are to include “Contract Descriptions, Performance, New Corporate Entities, and Past Performance Questionnaires” in this section.

Will the Government confirm the 2-page limit applies to Section 2 (Performance) for each reference and that Section 1 (Contract Descriptions) and Section 2 (New Corporate Entities) are excluded from page count?

ICE Response: The two (2) page limit is inclusive of all subsections of Section-II Past Performance with the exception of subsection (4) Past Performance Questionnaire.

5.

Solicitation Section/Subsection Number: L.6 Content Requirements

Question: Section L.6 Content Requirements states, “Offerors who propose to use subcontractors shall provide the same information as is required for the prime offeror in accordance with FAR 52.215-1. Subcontractor information submitted in response to FAR 52.215-1 shall not count against the page limit (See Page Count paragraph.

Section L.6.c.).”

It is unclear how this FAR clause applies; will the Government clarify what information is required for subcontractors?

ICE Response: See updated Section L, this statement has been removed.

6.

Solicitation Section/Subsection Number: Attachment 2 Paragraph 2 ECMS

Question: Attachment 2 Paragraph 2 states, “Staffing ratios of ECMS participants to Case Specialists are at a rate of no more than 40 participants to one Case Specialist.

All C-sites shall have at least one Case Specialist trained in providing enhanced services and capability to track referrals for stabilization service.”

We assume that by “participants”, the Government is referring to “adults 18 years of age or older” rather than all members of the family unit. Is that correct?

ICE Response: Correct, “participants” refers to “adults 18 years of age or older,” not all members of the family unit.

7.

Question: Attachment 2 Paragraph 2 states, “Staffing ratios of ECMS participants to Case Specialists are at a rate of no more than 40 participants to one Case Specialist.

All C-sites shall have at least one Case Specialist trained in providing enhanced services and capability to track referrals for stabilization service.”

We assume ECMS Participants are only to be assigned to C and/or G sites. Is that correct?

ICE Response: ECMS Participants are only assigned to C-sites.

8.

Question: Attachment 2 Paragraph 2 states, “Staffing ratios of ECMS participants to Case Specialists are at a rate of no more than 40 participants to one Case Specialist.

All C-sites shall have at least one Case Specialist trained in providing enhanced services and capability to track referrals for stabilization service.”

Will the Government provide ECMS Participant forecasts for each C and G site?

ICE Response: ECMS is a relatively new component of the ISAP program and therefore the Government is unable to provide accurate forecasts by site.

9.

Solicitation Section/Subsection Number: Attachment 2 Paragraph 3 ECMS

Question: Attachment 2 Paragraph 3 states, “All adult individuals and their non- United States citizen dependents (defined as riders) are eligible.” SOW Section C.1 Paragraph 3 states, “ATD/ISAP also offers services for foreign-born minor children (defined as riders) of enrolled participants under the Extended Case Management Services Program (see Attachment 2-Extended Case Management Services Program).”

Will the Government specify whether all Participants with “Riders” are to be enrolled in ECMS?

ICE Response: Enrollment into ECMS is determined by ERO on a case by case basis. Therefore, the Government cannot specify whether all participants with “Riders” are to be enrolled in ECMS.

10.

Solicitation Section/Subsection Number: L.6 Transition Plan

Question: Section L6 sub-factor 2 Operations Plans includes instructions for a Transition Plan, which covers the “’ramp up during the six (6) month transition-in period.” It does not mention a Transition-Out Plan.

When does the Government intent to provide the incumbent’s “Ramp Down” plan?

ICE Response: The Government will not provide the incumbent’s “Ramp Down” plan.

11.

L.3 Clauses Incorporated by Reference; M.2 Source Selection Process

Question: Section L.3 includes a reference to HSAR 3052.219-71, DHS Mentor Protégé Program (Jun 2006). Section M.2 indicates “subcontracting plan will be reviewed and accepted or not accepted by the Government however, it is not a weighted evaluation factor.”

Does the Government intend to afford evaluation credit to those contractors with qualified DHS Mentor Protégé Agreements?

ICE Response: The Government does not intend to afford evaluation credit to contractors with qualified DHS Mentor Protégé Agreements.

12.

CLIN STRUCTURE – CLIN X004

Case Management

Question: Our understanding is that all individuals in the ISAP program have a case file and will be required for case management. However, the total number of participant days on CLIN X004 for each year is LESS than the number of participant days for Technology (CLIN X006) and Alert Management (CLIN X008). Please clarify the figures for Case Management.

ICE Response: The total participant days for technology days is more than the total participant days for case management. Not all participants are assigned case management (ex. T-site participants).

13.

CLIN STRUCTURE – CLIN X005

Enrollment/Orientations

Question: Please confirm that CLIN X005 is not to be a consolidation line including CLIN X005A and CLIN X005B and that all three of these CLINs are to be priced for each year.

ICE Response: Correct, offerors shall price CLINs X005, X005A and X005B for each year.

14.

CLIN STRUCTURE – CLIN X005A

and CLIN X005B S-Site Enrollments

Question: As the unit of issue is listed as EACH for a single enrollment, please clarify the description of S-SITE ENROLLMENTS / 7 DAYS (CLIN X005A) and S-SITE ENROLLMENTS / 5 DAYS (X005B) since there is no reference to 7 days or 5 days in the SOW.

ICE Response: As noted in the CLIN descriptions, X0005 is addressed in Section C, Paragraph 6.1.f.1, and X005 A and X005B can be mapped to Section C, Paragraph 6.1.f.2. “Partial Enrollments/Orientations.”

15.

CLIN STRUCTURE – CLIN X009

Court Tracking

Question: The draft solicitation listed the unit EACH referring to participant day. The final solicitation listed the unit EACH referring to call. Please define how this is to be measured and tracked as to what constitutes a call for billing purposes.

ICE Response: Court Tracking shall be billed per call to the Executive Office of Immigration Review court line as outlined in Section C, Paragraph 6.1.a. “Court Tracking.”

16.

SECTION 6.0, Paragraph e Staging Site (S-Site)

Question: Sub-paragraph iii states the staging site may be staffed by at least one contractor. Please define the actual manning requirements for staging sites. How does this relate to the CLIN structure and 7 day or 5 day periods.

ICE Response: ERO may determine that a contractor is needed at an S-site to perform partial enrollment duties. If an enrollment is done within 5-days [Monday to Friday] then the 5-day CLIN is used. If an enrollment is done on a Saturday or Sunday, then the 7-day CLIN is used.

17.

Attachment 12 Table for End of FY18 Active Participants by Technology

Question: The table for End of FY18 Active Participants by Technology indicates 39,005 GPS and 49,838 Biometric. The CLIN structure for Technology (CLIN X006) does not support this based on the participant days allocated to Biometric Reporting (CLIN X006C). Please confirm that the table in Attachment 12 is not correct and instead of Biometric, should refer to telephonic which would be more reflective of allocation in CLIN X006.

ICE Response: At the end of FY18, there were 45,699 active participants on Voice Recognition and 4,139 active participants on biometric reporting via a smartphone mobile application.

18.

Solicitation Section/Subsection Number: L.6.a Format

Question: Section L.6.a indicates Offerors are to submit a signed and dated cover letter with their proposal.

Is the cover letter to be submitted as a separate file or behind the title page for each Section?

ICE Response: Offerors shall provide a single cover page for the entire proposal. It shall be the first page of the proposal with no regard to a specific section.

19.

Solicitation Section/Subsection Number: Section C Statement of Work

Question: In respect of the Technology Only sites, will the Department confirm the percentage split between Telephony Reporting, Mobile Biometrics and GPS bracelets?”

ICE Response: See updated Attachment 7 – Location Overview (Tab 2).

20.

Attachment 1 Monitoring System Integration

Question: The paragraph “Interfaces with other government systems”, that was in the Draft RFP, has been removed. The interface to EOIR /Pacer Court system will significantly improve the efficiency of the system and reduce the number of human errors due to manual data entry and reduce the cost. Is it possible to put this interface back in scope?

ICE Response: The Government will not require an EOIR/Pacer Court system interface for this procurement.

21.

Attachment 1 Monitoring System Integration

Question: Will the EARM interface be available at the inception of the contract?

ICE Response: The EARM interface requirement was removed in the final RFP. See updated Attachment 1 - Detailed GPS Ankle Bracelets and Tracking/ Monitoring System, Telephonic Reporting System, Biometric Reporting System.

22.

Attachment 1 Monitoring System Integration

Question: Will the EARM interface be the only means of enrolling new participants in the Contractor Case Management system?

ICE Response: See ICE Response to Question #21.

23.

Attachment 1 Monitoring System Integration

Question: Will the Government please provide the technical details for this API interface, including the message formats and structure, transmission protocol, ports, and authentication details?

24.

Attachment 9 Quality Assurance Surveillance Plan

Question: The QASP in Attachment 9 includes: “Develop and Implement Mobile Application – Case Management / Monitor System AQL of 99.999%”

Will the Government permit scheduled maintenance windows at Government approved times to allow for system patches and upgrades? If yes, will these Government-approved maintenance windows be excluded from counting against the AQL requirements outlined in the table of attachment 9, Section 6.0 Methods of Surveillance?

ICE Response: Yes, scheduled maintenance windows will be permitted.

Government-approved maintenance windows will be excluded from counting against the AQL requirements. See updated Attachment 9 – Quality Assurance Surveillance Plan.

25.

Attachment 9 Quality Assurance Surveillance Plan

Question: The QASP in Attachment 9 includes: “Maintain Optimal GPS Performance AQL of 99.999%”

Will the Government permit scheduled maintenance windows at Government approved times to allow for system patches and upgrades? If yes, will these Government-approved maintenance windows be excluded from counting against the AQL requirements outlined in the table of attachment 9, Section 6.0 Methods of Surveillance?

ICE Response: Yes. See ICE Response to Question #24.

26.

Attachment 1 Detailed GPS Ankle Bracelets and Tracking / Monitoring system, Telephonic Reporting System, Biometric Reporting System Pages 7-9

Question: How long does the government expect it will take to grant approvals of the agreed upon web service connections between the Offeror’s solution and government systems?

27.

Solicitation Section/Subsection Number: A-M Standard Form 33

Question: With a July 1, 2019 due date for proposals, and the Government’s fiscal year (and current contract expiration) ending September 30th, will the Government please provide an estimate of when an award announcement would be made resulting from this procurement process?

ICE Response: The Government intends to make an award announcement prior to September 30th.

28.

M.2.1 Section I: Factor 1 – Technical

Question: Given the scale and nature of this important program for DHS/ICE, will the Government please consider adding a system testing (equipment and software) step as part of the evaluation process within this procurement?

ICE Response: The Government will not conduct system testing as part of the evaluation process.

29.

Attachment 1 B.9 Monitoring Equipment/GPS

Question: Will the Government please disclose how many signal range extenders (also known as ‘beacons’) are in use daily with the current GPS devices? A rough percentage would suffice as this impacts the pricing/cost assumptions.

ICE Response: The Government cannot provide this information.

30.

Attachment 1 b. iv Monitoring System Architecture

Question: Will the Government please disclose how many times (average) per month the current contractor is contacting the clients due to strap tamper alarms? (iv. The Contractor shall telephonically contact the Participant immediately upon system notification of a band or device tamper alert). These requirements have pricing/cost impacts, and therefore the details are necessary for the Government to receive the most advantageous pricing from the vendor community.

31.

Attachment 1 b. v.

Monitoring System Architecture

Question: Will the Government please disclose how many times (average) per month the current contractor is contacting the clients due to low battery alarms? “The Contractor shall telephonically contact the Participant immediately upon system notification of a low battery alert (25 % battery life remaining)”. These requirements have pricing/cost impacts, and therefore the details are necessary for the Government to receive the most advantageous pricing from the vendor community.

32.

Solicitation Section/Subsection Number: A-M General

Question: The volume of Voice ID clients on the program has reduced over the course of the current contract, while the volume of clients being supervised with a smartphone monitoring application has risen. Does the Government expect this trend to continue?

ICE Response: The Government cannot accurately predict a trend as multiple factors determine the services to which participants are subscribed. Please use the estimates provided in Section B for billing purposes.

33.

Attachment 1 Multi-Lingual Telephonic Voice Recognition/ Verification Reporting System “g”

Question: Attachment 1 states: “g. The Contractor shall allow land line, voice over IP (internet protocol) or cellular as requested by ERO.”

It is our understanding; cellular carriers are no longer offering the ability to use network triangulation.

Does the government have a special waiver from the cellular carriers for this application?

ICE Response: The Government does not have a special waiver from the cellular carriers for this application. The Government does not utilize network triangulation.

34.

Attachment 7 Location Overview, Number of Active Participants

Question: Of the 50,352 C-Site and 2,824 G-Site active participants as indicated in attachment 7, please provide the number of participants requiring 1-week, 2-week, 4-week, 8-week, and 12-week office visits respectively.

35.

Attachment 7 Location Overview, Number of Active Participants

Question: Of the 50,352 C-Site and 2,824 G-Site active participants as indicated in attachment 7, please provide the number of participants requiring 2-week, 4-week, 8-week, and 12-week home visits respectively.

36.

Attachment 7 Location Overview, Number of Active Participants

Question: Of the 50,352 C-Site and 2,824 G-Site active participants as indicated in attachment 7, please provide the number of participants who required residence verification.

ICE Response: The ISAP III contract does not include a “Residence Verification” CLIN. Please use the estimates provided in Section B for pricing purposes.

37.

Attachment 7 Location Overview, Number of Active Participants

Question: Of the 50,352 C-Site and 2,824 G-Site active participants as indicated in attachment 7, please provide the number of participants who required court tracking.

38.

Attachment 7 Location Overview, Number of Active Participants

Question: Of the 50,352 C-Site and 2,824 G-Site active participants as indicated in attachment 7, please provide the number of participants who require alert management.

39.

Attachment 7 Location Overview, Number of Active Participants

Question: Of the 50,352 C-Site and 2,824 G-Site active participants as indicated in attachment 7, please provide the number of participants enrolled in the ECMS program option.

40.

Solicitation Section/Subsection Number: Section I.2 Clause 52.222-43

Question: Clause 52.22217, Non-displacement of Qualified Workers, is indicated.

After notification of award, when can the awarded vendor expect to receive incumbent personnel information to implement hiring and staffing transition in accordance with this clause?

ICE Response: See paragraph (d) of FAR 52.222-17 for more information on personnel lists.

41.

Solicitation Section/Subsection Number: Section I.2 Clause 52.222-41

Question: Clause 52.222-41, Service Contract Labor Standards is invoked, and occupation code 27101 is indicated for the Case Specialists. This occupation is

GUARD I.

According to the Department of Labor SCA Directory of Occupations, Fifth Edition, the GUARD (Occupational Base) description, “This guard protects property from theft or damage, or persons from hazards or interference. Duties involve serving at a fixed post, making rounds on foot or by motor vehicle, or escorting persons or property.

This worker may be deputized to make arrests and may help visitors and customers by answering questions and giving directions. This person may be required to demonstrate proficiency in the use of firearms and other special weapons and continuing physical fitness.” The GUARD I description, “This guard carries out detailed instructions and procedures primarily oriented to insure that emergencies and security violations are readily discovered and reported to appropriate authority. The primary duty is to observe and report security and emergency situations. This guard intervenes directly only in situations which require minimal action to safeguard property or persons. Duties require minimal training and physical fitness standards.”

The qualifications for Case Specialist in paragraph 4 to include bachelor’s degree and state licensure, would indicate a higher level of position. The low wage rates for the Guard I category compared to the qualifications will lead to high turnover and degradation of services on the program.

Will the Government map the Case Specialist position to 27102 GUARD II to allow for better recruitment and retention of people meeting the degree and licensure requirements outlined in the solicitation?

ICE Response: The requirement remains unchanged.

42.

Question: Given the significant scaling of participant volumes within the program since the 2014 procurement, and presumably a variance in today’s volumes vs. the previously published end of 2018 volumes, will the Government please provide the current participant volumes for all three technologies (GPS, Voice Verification, and Biometric Reporting System)? In addition, will the Government please provide the current daily figures broken out by Full Service vs. Technology Only.

43.

Question: Will the Government provide the current call volumes for the Voice Verification system to include how many calls per participant per month are utilized?

ICE Response: Each participant subscribed to Telephonic Reporting gets one call per month. As of June 6, 2019, there are 43,188 participants on Telephonic Reporting.

44.

Question: It appears the Biometric Reporting System used today (BI SmartLink) was added to the contract/program after the most recent procurement (2014). Given this, will the Government please provide the current per diem price for the Biometric System for both Full Service and Technology Only participants?

ICE Response: The information requested is information that is considered confidential or privileged and cannot be provided.

45.

Solicitation Section/Subsection Number: Attachment 1 General

Question: Will Government please confirm that the incumbent vendor’s case management system & monitoring platform utilize API’s that support automated, electronic migration of Participant case records?

ICE Response: The Government does not track this information and therefore cannot confirm.

46.

Solicitation Section/Subsection Number: L.6.c Page Count and Attachment 1

Question: In Section L.6.c of the Draft RFP, Offerors were instructed to provide a spec-by-spec response to Attachment 1 - Detailed GPS Ankle Bracelets and Tracking/Monitoring System, Telephonic Reporting System, Biometric Reporting System that was not be included in the page count for Section 1 – Technical.

Will the Government please confirm Offerors are still permitted to do this?

ICE Response: See ICE Response to Question #1.

47.

Solicitation Section/Subsection Number: Attachment 1 General

Question: What percentage of ATD Participant Enrollment Forms (Attachment 5’s) will be submitted electronically from EARM to the contractor’s Case Management system and what percentage will be sent via paper?

ICE Response: The Government anticipates that 100% of ATD Participant Enrollment Forms will be submitted electronically.

48.

Solicitation Section/Subsection Number: H.2.2. Preliminary Determination

Question: In Section H.2.2. page 99 it states "ICE may, as it deems appropriate, authorize and make a favorable expedited pre-employment determination based on preliminary security checks." What is expected from the contractor in order to gain approval for expedited pre-employment screenings?

ICE Response: Please see updated Section H.2. language. Contract employees are nominated via the Contracting Officer’s Representative (COR) to begin vetting in support of the contract. Contractor employees nominated by the COR will need to submit the documentation listed in Section H.2.3. Background Investigations. ICE will then make a preliminary Fitness decision and allow a contractor employee to begin supporting the contract while a full field investigation is being conducted.

49.

Solicitation Section/Subsection Number: Attachment 2

Question: Since the number of participants receiving Extended Case Management Services (ECMS) affects the staffing ratios, please provide the anticipated number of participants that will receive (ECMS) per location.

ICE Response: See ICE Response to Question #8.

50.

6.1 List of Service Options e. Home

Visits

Question: Can ICE provide an estimate of the number of hours per year associated with home visits?

ICE Response: An average home visit takes approximately ten (10) minutes to complete.

51.

Solicitation Section/Subsection Number: Section 6.0 2. d.

Question: Section 6.0 2. d. states "The Government may request that the contractor provide alert management and court tracking services remotely." How many participants are currently being provided with remote alert management and court tracking?

52.

f. Enrollment/Orientations xiv. Know your Rights

Question: 'Know your Rights" Can this be a video presentation or hand out provided by an attorney?

ICE Response: The “Know Your Rights” presentation shall be conducted in person with handouts.

53.

Contractor Personnel Section d.

Case Specialist pg. 51

Question: What is the historical turnover rate for Case Specialist staff on the contract?

ICE Response: The Government does not track this information.

54.

6.1 List of Service Options e. Home

Visits

Question: Can the Government provide an estimate of the number of hours per year associated with Residency checks?

ICE Response: The Government cannot provide an estimated number of hours per year associated with Residency Verifications. The current contract does not include a Residency Verification CLIN.

55.

4.0 Contractor Personnel Section d.

Case Specialist pg. 51

Question: What is the current percentage of Case Specialists who are bilingual?

56.

Solicitation Section/Subsection Number: Section A 0002A

Question: How many office visits were conducted for participants in the weekly office visit program in 2018?

ICE Response: Please use the CLIN estimates provided in Section B for pricing purposes. No further information will be provided.

57.

Solicitation Section/Subsection Number: Section A 0002B

Question: How many office visits were conducted for participants in the every-two-week office visit program in 2018?

58.

Solicitation Section/Subsection Number: Section A 0002C

Question: How many office visits were conducted for participants in the every-four-week office visit program in 2018?

59.

Solicitation Section/Subsection Number: Section A 0002B

Question: How many office visits were conducted for participants in the every-eight-week office visit program in 2018?

60.

Solicitation Section/Subsection Number: Section A 0002

Question: What is the total amount of office visits performed in FY 2018?

61.

Solicitation Section/Subsection Number: Section A 0003A

Question: How many home visits were conducted for participants in the every-two-week home visit program in 2018?

62.

Section A 0003B

Question: How many home visits were conducted for participants in the every-four-week home visit program in 2018?

63.

Solicitation Section/Subsection Number: Section A 0003C

Question: How many home visits were conducted for participants in the every-eight-week office visit program in 2018?

64.

Solicitation Section/Subsection Number: Section A 0003

Question: What is the total amount of home visits, not including Residence Verifications, performed in FY 2018?

65.

Solicitation Section/Subsection Number: Section A 0004

Question: How many Case Management participant-days were billed for in FY 2018?

66.

Solicitation Section/Subsection Number: Section A 0004

Question: How many non S-site enrollments were performed in FY 2018?

67.

Solicitation Section/Subsection Number: Section A 0005, 005B

Question: How many S-Site enrollments were performed in FY 2018?

68.

Solicitation Section/Subsection Number: Section A 0006A

Question: How many GPS ankle monitor participant-days were billed for in FY 2018?

69.

Solicitation Section/Subsection Number: Section A 0006B

Question: How many Telephonic Reporting participant-days were billed for in FY 2018?

70.

Solicitation Section/Subsection Number: Section A 0006C

Question: How many Biometric Reporting participant-days were billed for in FY 2018?

71.

Solicitation Section/Subsection Number: Section A 0007

Question: How many Court Tracking participant-days were billed for in FY 2018?

72.

Question: What was the total number of calls related to Court Tracking for FY 2018?

73.

Solicitation Section/Subsection Number: Section A 0008

Question: How many Alert Management participant-days were billed for in FY 2018?

74.

Solicitation Section/Subsection Number: Section A 0009

Question: How many Residence Verifications were performed in FY 2018?

ICE Response: The ISAP III contract does not include a “Residence Verification” CLIN. Please use the CLIN estimates provided in Section B for pricing purposes. No further information will be provided.

75.

Solicitation Section/Subsection Number: Section A 0010

Question: How many ECMS program-days were billed for in FY 2018?

76.

Solicitation Section/Subsection Number: Section A 0011

Question: How many GPS devices attached at S-Sites were lost/stolen in FY 2018?

77.

Question: What was the total number of calls related to Court Tracking for FY 2018?

78.

Solicitation Section/Subsection Number: Section A 0006C/ Attachment 7

Question: The estimated unit quantity for CLIN 0006C – Biometric Reporting is 546,444 Participant Days, which equates to 1,497 average daily participants on a 365-day basis. However, Attachment 7 –Location Overview indicates that there were 53,234 active participants on Biometric Reporting which, if applied to an entire 365-day year would equate to 19,430,410 participant days. Are both the CLIN estimate and the Attachment 7 number accurate or is one of the two numbers incorrect? (If so, which number is incorrect)?

ICE Response: Participants are continuously enrolled and terminated throughout the year. Not all participants subscribed to a certain service will remain subscribed to that service for an entire year. Please use the CLIN estimates provided in Section B.

79.

Solicitation Section/Subsection Number: Attachment 7

Question: Is it possible to provide the site information provided in Attachment 7 – Location Overview, including the table titled "ATD Sub-Offices by AOR and Region as of 12.7.2018" in Microsoft Excel Format?

ICE Response: Attachment 7 – Location Overview in Microsoft Excel format is attached to this amendment.

80.

Solicitation Section/Subsection Number: Section A CLIN 4001

Question: What is the unit price, in dollars per month, for CLIN 4001 – Contract Management in the existing contract?

ICE Response: See ICE Response to Question #44.

81.

Solicitation Section/Subsection Number: Section A CLIN 4002A

Question: What are the unit prices, in dollars per Participant Day, for CLIN 4002A – Office Visits in the existing contract?

82.

Solicitation Section/Subsection Number: Section A CLIN 4002B

Question: What are the unit prices, in dollars per Participant Day, for CLIN 4002B – Home Visits in the existing contract?

83.

Solicitation Section/Subsection Number: Section A CLIN 4003

Question: What is the unit price, in dollars per Participant Day, for CLIN 4003 – Case Management in the existing contract?

84.

Solicitation Section/Subsection Number: Section A CLIN 4004

Question: What is the unit price, in dollars per Participant Day, for CLIN 4004 – Orientation/Enrollment, in the existing contract?

85.

Solicitation Section/Subsection Number: Section A CLIN 4005A,4005B

Question: What are the unit prices, in dollars per Participant Day, for CLINs 4005A – GPS and 4005B – Telephonic Reporting, in the existing contract?

86.

Solicitation Section/Subsection Number: Section A 006C

Question: What is the unit price, in dollars per Participant Day, for participants in the Biometric Reporting CLIN in the existing contract?

87.

Solicitation Section/Subsection Number: Section A CLIN 4006

Question: What is the unit price, in dollars per Participant Day, for CLIN 4006 – Court Tracking, in the current contract?

88.

Solicitation Section/Subsection Number: Section A CLIN 4007

Question: What is the unit price, in dollars per Participant Day, for CLIN 4007 –Alert Management, in the existing contract?

89.

Solicitation Section/Subsection Number: Section 6.14

Question: In section 6.14 Operations Plans bullet 2 Training Plan (TRNGP) states "Training on disciplinary actions" can this training requirement be clarified as to whom the disciplinary applies to and what topics should be covered?

ICE Response: Disciplinary actions refer to contractor employees. The contractor shall determine/specify what topics will be covered in their Training Plan. See updated Section C, 6.14 Operations Plans.

90.

Solicitation Section/Subsection Number: Section L.6. c. Page Count

Question: Since the Technology Plan is now second most important in terms of evaluation criteria, please confirm that we can still provide a spec-by-spec response to Attachment 1 which will not be included in the page count as previously defined in the Draft RFP.

ICE Response: Please see ICE Response to Question #46.

91.

Solicitation Section/Subsection Number: Section L.6 Section I

Question: Sub-factor 1 - Staffing Plan/Qualifications of Key Personnel states "The offeror’s Staffing Plan shall reflect the experience and qualifications of all contractor personnel." Please clarify if full job descriptions are required to be submitted for each position as part of the response.

ICE Response: Offerors are not required submit full job descriptions.

92.

Solicitation Section/Subsection Number: Section L.6 Section I

Question: Sub-factor 1 - Staffing Plan/Qualifications of Key Personnel states "The offeror’s Staffing Plan shall reflect the experience and qualifications of all contractor personnel." If full or partial job descriptions are required to be submitted for each position as part of the response, please confirm that the job descriptions will not be included in the page count.

ICE Response: The only page exclusions allotted for Section I – Technical Approach, Sub-factor 1 – Staffing Plan/Qualifications of Key Personnel are for “Resumes for the key personnel” which “shall be no longer than 3 pages each.” Should the offeror provide full or partial job descriptions they will be included in the page count.

94.

Question: Ft. Meyers is not listed on page 1 under C- Sites Participant Capacity but it is listed under C-Sites Active participants on page 5. Please clarify whether the contractor would be required to have a location in Ft. Myers and what the capacity would be.

ICE Response: See updated Attachment 7 – Location Overview (Tab 1).

93.

Question: Please clarify what the numbers listed under active participants for the S- Sites are referencing (monthly, yearly).

ICE Response: The numbers listed under active participants are the number of active participants on the day the data was captured.

95.

Question: Frederick, CO is not listed on page 1 under G- Sites Participant Capacity but it is listed under C-Sites Active participants on page 3. Please clarify whether the contractor would be required to staff a G-Site in Frederick, CO.

96.

Question: Buffalo is listed on page 1 under G- Sites Participant Capacity but it is not listed under G-Sites Active participants on page 3. Please clarify whether the contractor would be required to staff a G-Site in Buffalo.

97.

Question: Would the Government please provide addresses of all current C-Sites?

ICE Response: The Government will not provide addresses of all current C-sites.

98.

Question: Would the Government please facilitate a tour of multiple C-Site, G-Site and S-Sites?

ICE Response: The Government will not facilitate a tour of C-sites, G-sites, and/or S-sites.

99.

Solicitation Section/Subsection Number: Attachment 1

Question: Would the Government please provide the actual participant days for each CLIN for the prior 12-month period?

100.

Solicitation Section/Subsection Number:

Attachment 1

Question: Please provide current statistics for Open Strap alerts per month.

ICE Response: “Open Strap” is an event, not an alert. The Government cannot provide this information.

101.

Number:

Attachment 1

Question: Please provide current statistics for Tamper alerts per month.

102.

Number:

Attachment 1

Question: Please provide current statistics for Low Battery alerts per month.

103.

Number:

Attachment 1

Question: Please provide current statistics for Proximity Tamper alerts per month.

104.

Number:

Attachment 1

Question: Please provide the Number of inbound calls received by the monitoring center for the ISAP contract on a monthly basis.

105.

Number:

Section 6.1 (b.)

Question: Please provide the Number of alerts addressed through outbound telephone calls by the monitoring center on a monthly basis.

106.

Number:

Attachment 1 pg. 12

Question: Please describe determining factors for biometric reporting vs.

telephonic reporting.

ICE Response: Biometric reporting, along with all other services, are determined on a multitude of factors that include (but are not limited to): current immigration status, criminal history, compliance history, community or family ties, being a caregiver or provider, and other humanitarian or medical conditions.

107.

Number:

Attachment 1 pg. 13

Question: Please define the type/method of the required forms of check in for the Biometric System. (Attachment 1 pg. 13)

ICE Response: The required form of check in for the Biometric System is currently facial recognition.

108.

Number:

Attachment 2 pg. 1

Question: Please provide number of participants currently receiving Extended Case Management Services by location.

109.

Number:

Section 6.2 e. xiv

Question: Are the requirements and expectations of the "Know Your Rights presentation" the same for ECMS and regular enrollments?

ICE Response: Yes, both require a brief legal presentation on the Immigration Court process. However, for ECMS “Know Your Rights” Presentations, the contractor shall work with non-profit organizations to manage the presentations.

For non-ECMS “Know Your Rights” presentations, the presentation can be conducted by a private attorney who is not necessarily associated with a non-profit organization.

110.

Number:

Attachment 2

Question: Please define the employee training requirements for providing enhanced services and clarify whether the government or the contractor would be responsible for providing training.

ICE Response: The Contractor is responsible for providing training in accordance with the ECMS policies and objectives outlined in Attachment 2 – Extended Case Management Services Program.

111.

Number:

Section 6.2 b. xi

Question: Please disclose the expectations and requirements of the "Cultural Orientation Presentation" with regard to frequency, languages required, delivery method and content.

ICE Response: The delivery method shall be in person with material developed and provided by the contractor but pre-approved by the Government. Per Section C, the Cultural Orientation presentation is given during Full Enrollment/Orientation. Communication with the participant shall be conducted in a language they understand. Most participants are Spanish-speaking.

112.

Number:

Attachment 9

Question: Please clarify/define the service charge that is referenced as the deduction for item 6.

ICE Response: This refers to the amount billed for the service that was not completed. In this case, the amount billed for the impacted “Enrollment/Orientation.”

113.

Number:

Section C 6.1, b. Alert Management

Question: Regarding iii., Section C, 6.1, b. Alert Management "Contact the participant to discuss the alert." During 2018, how many alerts were generated which required an agent from the Monitoring Center to call the Participant?

114.

Number:

Section C, 6.1, b. Alert Management

Question: During 2018, how many alerts were generated which required an agent from the Monitoring Center to call a Case Specialist, ERO Officer or other contact?

115.

Number:

Attachment 1, Telephone Access to the Monitoring Facility

Question: During 2018, how many incoming technical support and assistance calls were received by the Monitoring Center from Case Specialists, ERO Officers, or others?

116.

Number:

Attachment 1, Telephone Access to the Monitoring Facility

Question: During 2018, were any incoming calls received from a Participant by a live agent in the Monitoring Center?

117.

Number:

Attachment 1, Telephone Access to the Monitoring Facility

Question: If there were any incoming calls received from a Participant by a live agent in the Monitoring Center, how many incoming calls were taken?

ICE Response: See ICE Response to Question #116.

118.

Number:

Attachment 2, p. 3

Question: There is a description of what pages need to be provided for data entry "for each dependent." There is not a description of what pages are to be provided for each participant. Are there requirements for participant pages?

ICE Response: There are no additional page requirements for ECMS participants. The participant’s information would already be in the contractor’s case management system.

119.

Number:

70. Attachment 2, Page 4, Categories-Quantifiable

Question: Attachment 2, Page 4, Categories-Quantifiable references "Active HOH" and "Inactive HOH." Please define HOH.

ICE Response: HOH stands for “Head of Household.”

120.

Number:

Section 2, Alerts

Question: What does the restore alert refer to? After the GPS device has reset or been restored from what alarm?

ICE Response: Restore is an event, not an alert. This refers to when a GPS device has been properly reset after an event (e.g. Tamper, Tamper Open Strap, etc.).

121.

Number:

Attachment 1, GPS Monitoring equipment

Question: The requirement states that the transmitter shall have a brightly colored backplate. Could you please explain the purpose of the brightly colored backplate?

ICE Response: The brightly colored backplate is required for easier unit recovery (e.g. if the participant takes it off and throws it away). See ICE Response to Question #174.

122.

Number:

6.0 b. Required Services Contractor Office Sites (C-site)

Question: Federal agencies are required to comply with NEPA. Given that offerors are not Federal Agencies and these are existing office suites and locations that will require very little in repurposing of existing space, will ICE require any type of NEPA requirement which will most likely be a Categorical Exemption?

ICE Response: There is no NEPA requirement for this procurement.

123.

Number:

6.0 b. Required Services Contractor Office Sites (C-site)

Question: Does ICE have a policy relating to private sector use of existing office suites or buildings for an agency function? The assumption being this project is exempt from NEPA but please clarify.

ICE Response: See ICE Response to Question #122.

124.

Number:

Section H.2.10 Information Technology Security Training and Oversight (page 105)

Question: The first and second paragraphs of section H.2.10 reference training requirements for contractor's employees with access to DHS IT systems or processing DHS sensitive data via an IT system be required. Will the agency provide all of the training required by these paragraphs?

ICE Response: See updated Section H.2. The training referenced in paragraph H.2.9 Information Technology Security Training and Oversight will be available online via the DHS Performance and Learning Management System.

125.

Number:

Section H.2.10 Information Technology Security Training and Oversight (page 105)

Question: Should FAR 52.224-3, Alternate I (January 2017) be included in the contract?

ICE Response: Yes, Section I has been updated to reflect this change.

126.

Number:

Section H.3.4 Data Privacy and Oversight (page 110)

Question: Section H.3.4 indicates that ISAP IV has not been deemed an IT contract. Please confirm that subparagraph (2) of the clause, which requires accreditation, is self-deleting.

ICE Response: Correct, Section H.3.4. Data Privacy and Oversight is self-deleting.

127.

Number:

Section I.2. Clauses Incorporated in Full Text, HSAR 3052.204-70 Security requirements for unclassified information technology resources (June 2006) (p.130)

Question: This section appears to be inconsistent with Section H.3.4, Data Privacy and Oversight. Will ICE agree to delete subparagraph (e), which requires IT Security accreditation?

ICE Response: See ICE Response to Question #126.

129.

Number:

Section I.2. Clauses Incorporated in Full Text, HSAR 3052.215-70 Key Personnel or Facilities (December 2003) (p.135)

Question: Subparagraph (b) requires notice to the Contracting Officer before removing or replacing Key Personnel. Notice prior to removal is not always practical or possible. The RFP otherwise requires the Contractor to report terminations/resignations (see section H.2.6 Required Reports) within 5 days of occurrence. Further, the contract otherwise requires written approval of the Contracting Officer before an employee is assigned to a Key Personnel role (Section 4.0 a.ii., page 49). Will the government agree to delete subparagraph (b) of this clause or revise it so that notice prior to removal of Key Personnel is not required?

ICE Response: The Government will not delete or revise this requirement.

130.

Number:

Attachment 9 QASP

Question: What is the service charge that is referenced as the deduction for items 6, 8 and 9?

ICE Response: See ICE Response to Question #112.

128.

Number:

Section H.4 Information Technology Security and Privacy Training (March 2015) (page 112)

Question: Is the training that is described in subsection (b)(1) the same training that is required under H.2.10 on page 105?

ICE Response: Correct, the training listed in Section H.4 is the same as the training listed in the updated Section H.2.9.

131.

Number:

Attachment 9 QASP

Question: Will the Agency revise the QASP to clarify how performance under each item will be assessed and how the amount withheld or deducted will be calculated? For example, is the 10% withholding allowed under item 2 calculated as up to 10% of the total contract value for the given month; or up to 10% of the contract value for a given site for the given month?

ICE Response: See definition of “Withholding” on page 2 of Attachment 9 – QASP which states it is the “amount of total monthly invoice payment withheld pending correction of a deficiency.”

132.

Number:

Attachment 9 QASP

Question: The amounts to be withheld or deducted are listed as "up to" amounts.

If applicable, is there a formula for determining the actual amounts to be withheld?

ICE Response: Withholds and Deductions are determined by the Contracting Officer up to the amounts listed in Section 6.0 of Attachment 9 – QASP. No further information will be provided.

133.

Number:

Section A pg. 9

Question: If you combine the quantities for Biometric and Voice in Form 336 so that they are comparable to the total number for Biometric on Attachment 7, then the ratio of GPS/Biometric is 37%/63%. This is substantially different than the numbers included in the Draft Solicitation released in March and from the 3/31/2019 data on Attachment 7. The 3/31/19 data correlates well to the Draft data. Is the latest data on Form 336 valid?

ICE Response: Please use the estimates provided in Section B of the final RFP.

134.

Number:

Attachment 7

Question: The Draft Solicitation had a match between the number of people under case management and the total number of people who have visits. In the RFP the total number of people who have visits is three (3) times higher than the number for case management. The number is also much higher than the total number of people being monitored. It appears that there is an overlap between home visits and office visits and that every person who has home visits also has office visits. If not, can the Government please explain why the number is higher?

ICE Response: Please use the estimates in Section B for pricing purposes. No further information will be provided.

135.

Number:

Attachment 7

Question: Can the Agency provide the breakdown on how many ERO officers are at each T -Site, C -Site, S – Sites, and G Sites that will require training?

ICE Response: The agency cannot provide an accurate breakdown of ERO officers per location that will require training. This number varies frequently based on mission need and priority.

136.

Number:

Attachment 7

Question: In Attachment 7, the RFP has the total active participants at each site for GPS and Biometrics. Can the Government provide the break down on how many active daily participants are on GPS, Telephonic reporting and Biometric reporting at each T-Site, C-Site, S-Site and G-Site?

137.

Number:

Section 6.3 Training

Question: Will the ERO officers be able to travel to a centralized location in their region for training?

ICE Response: The Government cannot ensure ERO officers will be able to travel to a centralized location in their region for training.

138.

Number:

Section I-Contract Clauses

Question: In order to comply with FAR 52.222-17, please confirm that contractor would receive current clearances and training records in a usable format for all current ISAP employees upon contract award.

ICE Response: See ICE Response to Question #40.

139.

Number:

Section I-Contract Clauses

Question: In order to comply with FAR 52.222-17, please confirm that contractor would receive a list of all current ISAP employees upon contract award.

ICE Response: See ICE Response to Question #40.

140.

Number:

Section I-Contract Clauses

Question: Please confirm that contractor would only be responsible for training ERO officers and providing equipment for the T-Sites during the transition.

ICE Response: Correct, the contractor would only be responsible for complete and thorough training as well as T-site equipment during the transition period.

141.

Number:

Section A 4008

Question: There was a significant change in the number of participant days for alert management between the Draft RFP and the new RFP. Can the Government please confirm which number is correct?

ICE Response: Please use the estimates provided in Section B of the final RFP.

142.

Number:

Sub-factor 2 – Operations Plans

Question: Would the Government provide the Authority to Operate prior to proposal submission in order for the offeror to be able to appropriately address in the transition plan and pricing as required by the RFP?

ICE Response: No, the Government cannot grant Authority to Operate without full assessment and completion of proper documentation and remediation of findings.

This will take place post-award.

143.

Number:

Attachment 2

Question: Please clarify whether the dependents are counted in the ratio for ECMS Services.

ICE Response: Dependents are not counted in the ratio for ECMS.

144.

Number:

Sub-factor 2 – Operations Plans

Question: Since the data transition is a critical part of the…