Appendix B-Deliverables_08122022.pdf

APPENDIX B: Deliverables Deliverable/Requirement: Task: Due:

Adherence to Work Schedule

Contract employees adhere to the schedule established and agreed to by OCMO. This schedule shall be sent out every two weeks, two weeks in advance of the scheduling period. Planned changes to the schedule must be approved by OCMO Program Manager and COR.

Within 7 days after contract award and throughout the life of the contract.

Credentialing and validation report of all licensed staff Contractor must continually monitor the status of credentials of all healthcare practitioners, and report to the COR as requested and as part of regular MQM program reporting to ensure all licensed contract staff remain in compliance with licensure, certification, and requirements of position description of contracted staff.

Within 7 days after contract award and throughout the life of the contract.

Designate a contract program management point of contact (POC) for each site.

This person shall be responsible for all administrative, personnel and programmatic aspects of the contract at each site. They shall serve as the single point of contact at each site for liaising with the government PM and COR regarding the contract.

Upon contract award.

Inventory Management Strategy Contractor maintains an effective and efficient inventory management strategy to ensure the correct number of supplies are available when needed and purchased at a reasonable price. Contractor enacts and administers proper and secure biohazardous medical waste disposal strategies at each site, in compliance with all federal, state, and local regulations. Required biohazardous training is completed to meet OSHA, Environmental Protection Agency (EPA), and Department of Transportation (DOT) needs for all staff handling/packaging biohazardous medical waste.

Within 7 days after contract award and Monthly throughout the life of the contract.

Medical Liability Insurance Coverage Contractor shall provide a certificate of medical liability malpractice insurance. Minimum coverage shall be $1 million per occurrence and $2 million per aggregate.

Upon contract award. Compliance standard: 100% of the time.

Medical Quality Management Contractor adheres to MQM Plan and Guidance documents, and performance metrics. Contractor complies with DHS, CBP, OCMO medical protocols, directives, processes, quality management practices and initiatives. reporting. Contractor shall submit a Medical Quality Management Plan (MQM) and metrics for CBP review, edits, and approval, that supports DHS, CBP, and OCMO policies, processes, directives, instructions, guidance, and the CBO OCMO MQM Program. Once approved, Contractor shall comply with agreed upon MQM Plan.

Upon completion of Medical Quality Management Plan.

Medical Quality Management (MQM) Plan Contractor shall develop, implement, and maintain a Medical Quality Management plan based upon CBP/DHS policies, CBP OCMO MQM program plan and guidance, in coordination with the OCMO CMO, OCMO MQM, and the COR. The plan shall describe the methodology, processes, and policies in place to promote medical quality best practices and clinical competency throughout the program. The MQM plan shall also include medical quality performance measures, metrics, dashboards, and reporting. This plan shall include key MQM elements: licensing/credentialing/privileging; focused professional practice evaluation; ongoing professional practice evaluation; sentinel event review; process improvement, and documentation/monitoring/reporting efforts and summary reports. The Contractor shall meet or exceed the requirements of OCMO MQM program guidance and policy.

Within 7 days after contract award and throughout the life of the contract as per the MQM Plan.

Medical Sentinel Event Reports and Significant Event Situation Reports (SITREPs) (Sentinel Incident Report- includes infectious disease outbreaks)

Any significant medical sentinel event related to the health of a patient (or patients) while in CBP custody at a site where medical contracted support is present shall require a written medical sentinel event report as defined in the MQM plan to be developed

As per the MQM Plan.

Monthly Invoices Comprehensive monthly invoices, including all prime and subcontractor labor costs, supplies, direct costs, travel and other fees for the month of the service period indicated, shall be submitted on official company letterhead no later than 60 days of the last day of the monthly period worked in order for it to be processed. Invoices submitted after that time period shall not be accepted. No partial invoices shall be accepted. Invoices shall be evaluated for clarity, accuracy and timeliness.

Invoices and backupdata shall be sent to the CO, CS, and the COR. Each invocie shall be broken down by Sector locations, to include: employee, social security number, position title, total hours worked, and rate.

Monthly invoices will be due to the COR within 60 days of the months ending/clousre.

New orientation and annual training on medical policies and procedures, code of conduct, DHS PALMS training, EMR training and other federal or state training.

Contractor shall be required to develop an orientation/training program for all staff based upon CBP policy and guidance. All new staff must complete all necessary orientation before reporting to the worksite and billing the contract. Contractor shall provide evidence of this orientation and training completion. Orientation shall provide information on the scope of practice, teaching manuals, any necessary medical and policy related documents, patient care procedures, medical documentation and EMR, as well as information on training and reporting requirements.

Within 7 days after contract award and throughout the life of the contract as per the MQM Plan.

Patient Risk Management Plan/Medical Quality Management Program

The Patient Safety Risk Management Plan developed as part of the Medical Quality Management Plan, in coordination with the CBP CMO shall describe how Contractor shall monitor, lower, and manage patient safety risk. The plan shall describe how the Contractor implements the measures necessary to meet prevailing federal and state patient safety guidelines and proactively administer a risk and incident management program tailored to CBP and applied consistently throughout all CBP MUs.

Contractor shall meet or exceed requirements of all CBP OCMO Medical Quality Management/Performance Improvement/ Risk Management guidance or program guidance.

Within 7 days after contract award and throughout the life of the contract as per the MQM Plan.

Patient Safety Risk Management Contractor proactively assesses and tracks Risk and Quality Management processes across all sites.

Contractor prepares risk, activity, and assurance reports. Contractor promotes and shares best practices and consistently carries out the activities indicated in the MQM and Patient Safety Risk Management Plan.

As per the MQM Plan.

Performance review for contract employees Contractor shall perform review of their employees to ensure compliance with SOW, scope of practice/collaborative agreement, code of conduct, standards of care, and professional standards with input from the supervisor, human resources, and the

COR.

Quartely

Post Award Conference Attendance or Participation The Post Award Conference shall be chaired by the COR and is held to discuss technical and contracting objectives of this contract, review the Contractors draft project plan and address any questions.

No later than 5 days after Date of Award (DOA) with one electronic copy of meeting summary generated by the Contractor to be provided to the COR and

Professionalism Contractors maintain a professional and courteous bearing while performing their duties. Any unprofessional Contractor behavior as documented by the TOM and/or COR is resolved by contract management in management a timely and professional manner.

Quarterly

Regional Level Program Management Contractor addresses government customer questions and concerns in a timely, professional, and responsive manner and works toward collaborative solutions when challenges arise. Contractor conducts program management duties effectively and efficiently.

Quarterly

Risk Management Reports Contractor shall provide a risk management report to the Government identifying risk factors and addressing how all incidents and sites are assessing and mitigating risk, noting trends, and providing specific incident information if requested. This includes risks to both patients and staff. Quality studies/Risk management studies may be requested by the National PM, OCMO CMO, or OCMO MQM

As per the MQM Plan.

Staffing and Vacancy Reports Contractor shall provide regular staffing and vacancy reports to include incumbent positions and vacancies by location and position types. They shall be able to stand up and staff a new medical unit within 7 calendar days of the request. Contractor shall continuously promote full time staffing continuity, seek to reduce the use of travelers per diem, reduce overtime for steady-state operations throughout the duration of the contract. Changes or adjustments to this schedule shall be approved by the OCMO PM and COR.

Within 7 days after contract award and Weekly

Staffing Background Investigation Requirements Contractor shall provide completed CBP Background

Investigation credentialing packets for all candidates requiring clearance to the government on the new contract.

Within 7 days after contract award and continuing the life of the contract.

Staffing Schedule for all sites Contractor shall provide a two-week schedule, every week, to the COR and two weeks in advance of the scheduled period. Changes or adjustments to this schedule shall be approved by the OCMO PM and

COR.

Within 7 days after contract award and Weekly throughout the life of the contract.

Strategic Program Plan Contractor shall provide a comprehensive strategic program plan for rapidly mobilizing and managing all aspects of the CBP MUs. This includes but is not limited to the following areas: timeline/schedules for all activities needed to rapidly establish and maintain CBP MUs (i.e. activities related to strategic planning, execution, sustainment, continuous learning, to include timeline/schedules). Sub-sections shall also be developed to describe the necessary tasks for the following work areas: recruiting, credentialing, privileging, human resources, onboarding, customer service, customer communications, scheduling, administrative, logistics, training, and information technology.

No later than 5 business days after contract award.

Must be updated as appropriate based upon feedback by the COR and CBP MSC PM.

Supervisory Medical Chart Review Summaries (completed by each Supervising Regional Physician and Pediatric Advisor)

Contractor shall provide summaries of focused and on-going medical quality management chart reviews.

As per the MQM Plan.