7-B. Scope of Services Glass Repair and Maintenance.pdf

Scope of Services – CATS Glass Repair, Installation and Maintenance Services

The Charlotte Area Transit System (CATS) must repair, replace and maintain glass at various facilities throughout the city of Charlotte and surrounding areas.

The initial term of the contract for these services will be three (3) years, with the possibility of two (2), one-year renewals. Company must be able to repair or replace all types of glass storefronts and doors, and associated glass accessories or products, including but not limited to:

• Bus Shelters

• Store fronts/Aluminum Doors,

• Commercial Glass Doors,

• Frameless Glass Doors,

• Commercial Glass Walls,

• Commercial Mirror Walls,

• Interior Glass Systems,

• Back Painted Glass,

• Curtain Walls / Skylights,

• Specialty Glass (examples: acrylic, lexan, insulated, impact/bullet-resistant),

• Windows of all types, including single and double pane,

• Window screens, new and rescreened,

• Marker Boards,

• Glass trophy cases, show cases and glass shelves, and

• Typical associated glass accessories or products.

Services shall include, but not be limited to:

• Door repair, replacement or renovation,

• Window repair, replacement or renovation,

• Storefront repair, replacement or renovation,

• Water Intrusion Repair, and

• Emergency Repairs and Board-Up services.

2. Service Hours.

Regular Business Hours shall be work performed between 8:00 a.m. to 5:00 p.m. Monday through Friday, excluding dates when City offices are closed for holidays.

After-Hour Service shall be work performed after 5:00 p.m. and before 8:00 a.m. the next morning.

Weekend and Holiday Service shall be work performed during Saturday, Sunday, or during any date when City offices are closed for the holidays.

3. Response Time.

Response time to all routine repair service work during regular business hours shall be within 24 hours after Company receives request, with the exception of an emergency request for safety/security calls that occurs during Regular Business Hours, which shall be one (1) hour.

After-Hours and Weekend/Holiday repair requests shall have a two (2) hour response time.

4. “Board Up” Services.

From time to time, the Company shall be required to “board-up” a facility due to broken glass, should replacement glass not be obtained immediately. Due to security and safety issues, Company shall provide this service immediately. Boarding up services shall be in compliance with prevailing commercial practices and shall be charged at the labor rate shown in on the Section 6, Form 4 Pricing Worksheet plus fair and reasonable cost for supplies (i.e. plywood, screws, etc.)

5. Familiarity and Compliance with Laws and Ordinances.

Company shall comply with all applicable federal, state and local laws, rules, regulations, ordinances and codes and secure and maintain any licenses, permits and or certifications required to provide the services under this RFP.

Any permits required by Charlotte-Mecklenburg Code Enforcement for the prosecution of the work shall be secured and paid for by the Company. Company must submit to the City Project Manager a copy of the permit and evidence of final inspection.

6. Supervision.

The Company shall provide one competent individual, fluent in the English language and authorized to act in a supervisory capacity for the Company, who shall be present at all times while services are performed.

7. Care of Work.

While the City is flexible with respect to certain elements of the Glass Repair, Installation and Maintenance Services, the City has specific requirements and preferences for the Service delivery method.

Company shall perform all work and orders with due diligence and in good and workmanlike manner and shall complete the work and orders in accordance with industry standards.

Damaged glass to be replaced shall be completely removed and legally disposed of by the Company at an off-site location. Frames shall be cleaned of all old debris prior to replacement.

Company shall ensure that replacement/repairs of any glass door/window shall be free of water and air leaks using proper glazing sealants, adhesives, and other industry standard methods of weatherproofing. Repairs or replacements shall be guaranteed not to leak for one (1) full year from the date of acceptance of the repair or replacement, or the manufacturer’s warranty, whichever is greater.

Company must comply with all manufacturers’ written instructions for all aspects of glass repair and replacement services covered in this RFP.

Upon completion of the work, Company shall clean up the area where the work was performed and shall remove and legally dispose of any and all debris generated by the repairs at an off- site location.

8. Guarantee.

Company guarantees that all work, material, and equipment furnished and installed are free from defects in material and craftmanship for a period of one (1) year from the date of receipt and acceptance by the City.

9. Safety.

Company shall adhere to the Occupational Safety and Health Administration’s (OSHA’s) most recently published Safety and Health Regulations for Construction (29 CFR 1926) and general Occupational Safety and Health Standards (29 CFR 1910).

Company shall practice acceptable safety precautions so as not to cause harm to any persons or property while performing services under this RFP or any resulting contract. Company shall follow industry safety standards, and use only industry approved safety equipment in accordance with the manufacturer’s specifications in the performance of all duties.

Company shall maintain at all times all equipment in proper and safe operating conditions in accordance with the manufacturer’s specifications.

Company shall exercise extreme caution around facility occupants, pedestrians and parked cars.

Company shall clearly mark all work areas that might endanger the health and safety of facility occupants or any other persons.

10. Freight and Delivery Charges, Special Orders.

It shall be the Company’s responsibility to furnish all commodity items FOB destination on all normally stocked items.

Exceptions to this would be priority deliveries for special orders, or non-stock glass or components required, when approved by the City Project Manager.

The City will not pay mark-up on freight or other directly chargeable incurred costs, but will reimburse the Company for these priority delivery expenses. Company shall provide a copy of the invoice to document these costs.

Insulated Glass: The City is aware that commercial insulated glass units can be made of an unlimited number of component combinations in a multitude of design and/or performance requirements and, as the pricing for such is varied, this commodity shall be separately quoted on an as-needed basis.

Acrylic and Lexan Glass Orders Requiring Hole Drilling: These types of materials require special equipment to control heat dissipation in the hole- drilling process. The hole-drilling process is not a line item priced in the pricing section and, as such, this commodity shall be separately quoted on an as-needed basis.

11. Equipment.

Some circumstances may require special equipment such as swing stages, scaffolding, man- lifts, etc. If this equipment is rented by the Company, the cost of rental shall be invoiced as a separate line item with a mark-up not to exceed the percentage shown in Section 6, Form 4, Pricing Worksheet. A copy of the rental invoice shall be attached to Company’s invoice as supporting documentation.

12. Reporting Requirements.

Company will be required to keep legible and detailed documentation on all work performed under this contract in accordance with Section 6, Form 4, Pricing Worksheet. Detailed documentation includes but is not limited to the following items:

• Date(s) of service,

• time in and time out,

• facility location serviced,

• specific area (location of the door or window repair or replacement),

• detailed repair report and services performed,

• number of service hours,

• hourly rate for services performed,

• itemized material(s) used,

• cost of material(s)/equipment,

• applicable sales tax as a separate line item,

• name of the technician, and

• copy of warranty as applicable for any new material/equipment installed. All documentation must be included with the invoice.