7-Attachment F Technical Criteria.docx

Attachment F Technical Criteria Minimum Mandatory Requirements

1. Offeror is able to provide a fully hosted system.

2. Platform servers must be located within the United States.

3. Offeror currently serves multiple States and libraries, and is able to provide contact information for at least two of those customers.

4. Platform must allow the USL the option of choosing from a wide variety of pre-populated, library-specific content or training modules, including modules for library databases such as Gale, Learning Express, OCLC, Creativebug, OverDrive, etc. and the capability to upload outside vendor tutorials and training recordings.

5. Platform has the ability for content to be made available asynchronously.

6. Platform has the capacity to support, at a minimum, the staff of 150 public libraries, school libraries, branches, and bookmobiles.

7. Platform has the capacity to support 6+ administrators.

Technical Specifications Offeror must provide a point by point response to the technical specifications listed below. As a decision will likely be made from the written proposals, screenshots or links to a sandbox version of the platform, when relevant, would be appreciated.

1. Security

1. Describe security measures included with the platform.

2. Describe how and where data is stored, including details surrounding access and security.

3. Describe data backup and disaster recovery strategies.

4. Indicate if the Bidder will be using any 3rd party hosting providers.

5. Indicate if the Bidder anticipates using any alternative hosting structures (some on premise some in cloud)

0. Platform Specifications and Capabilities

1. Describe the platform’s ability for content to be made available and asynchronously.

2. Describe the platform’s ability to support the staff of, at a minimum, 150 public libraries, branches, school libraries, and bookmobiles.

3. Describe how the platform has the capacity to support 6+ administrators and the permissions that administrators have within the platform.

4. List supported web browsers.

0. Content

1. Describe the pre-populated, library-specific content that would be available to the USL for the annual subscription cost.

2. Describe any additional content that would be available to the USL for a fee in addition to the annual subscription cost.

3. Describe experience creating tutorials for library staff using instructional designers

4. Describe the frequency by which existing content is updated and new content is added.

5. Indicate whether or not the USL could request new content on a specific topic to be added to the platform, and if so, how quickly that content is added and at what cost.

6. Describe the platform’s ability to create course evaluations, or upload evaluations from other sources.

7. Describe the process to upload USL-created content such as podcasts, videos, courses, etc.

8. Indicate if pre-populated content may be modified to meet the specific needs of the USL and its libraries and describe any limitations.

9. Indicate if the USL may add content created by outside users, such as other states or library associations and describe any limitations.

0. Design and User Interface

1. Describe how USL branding may be integrated into the platform.

2. Describe how a participant would complete online registration and the types of data that are required for registration.

3. Describe the platform’s ability to seamlessly integrate with the USL’s existing web pages to provide links directly to training modules within the platform.

4. Describe how participants may track their own progress through multiple courses or learning modules.

5. Describe secure options for communicating within the system between USL sys-admins and participants.

6. Describe how supervisors may track staff progress through multiple courses or training modules.

7. Indicate if the platform issues completion certificates at the end of every course. Describe the information listed on the certificate of completion.

8. Describe how the user interface will be mobile responsive.

0. Support

1. Describe the maintenance and support offered with the platform, including any available training and related costs.

2. Describe anything that is NOT included in the maintenance and support offered with the platform, that may be additional costs. Do NOT include any pricing information in this section.

3. Describe your technical support details – communication process, hours, turnaround time, escalation process, scheduled maintenance approach, and uptime guarantee.

4. Describe the frequency of new releases, bug fixes, etc.

5. Indicate any special requirements for disaster recovery, backup, breach, up time, etc.

0. Administration

1. Demonstrate how the USL can “bundle” specific content or learning modules into a complete curriculum or portfolio that can be assigned to individual users.

2. Describe how a USL sys-admin would assign courses to a specific group or individual.

3. Demonstrate how the USL sys-admin would track participants’ activities or progress.

4. Describe the different user levels of the platform and the privileges associated with each level.

5. Describe any reporting or statistics features of the platform.

0. Implementation and Configuration

1. Describe Bidder’s ability to migrate current participant data into the platform for those currently enrolled in the UPLIFT program.

2. Indicate Bidder’s project plan from the time contract is executed to launch of platform to include (at the minimum): project kick-off, planning and design, configuration, testing, training, and implementation.

3. Describe the training and training materials that will be provided electronically to the USL if the Bidder’s platform is selected.

4. Describe the pricing for any configuration or customization of the platform at the time of implementation and throughout the duration of the contract. Include any hourly rates.

5. Bidder must describe the number of States and libraries currently served, providing contact information for at least two of those customers.