697DCK-24-R-00008 J-5 Customer Satisfaction Survey.pdf
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- Solicitation number
- 697DCK-24-R-00008
About this file
This document contains a customer satisfaction survey for a federal solicitation for grounds maintenance and janitorial services at three Florida locations. The survey requests ratings on a scale of 1 to 5 for timely completion of services, response to needs and requests, problem solving and follow up capabilities, and overall service performance. Respondents are asked to provide the name of the company submitting the proposal, the company providing the survey, the contract number and type of services from the past performance being rated, and the annual dollar amount of that contract. Surveys must be submitted by January 4, 2024 to the contracting specialist at the provided email and directly from the company being rated rather than the bidding company. The related federal contract opportunity is solicitation number 697DCK-24-R-00008 from the Department of Transportation Federal Aviation Administration Southwestern Region for grounds maintenance and janitorial services at three Florida locations.
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Customer Satisfaction Survey Solicitation # 697DCK-24-R-00008
Please submit this Survey via email by Thursday, January 4, 2024 at 1:00PM Eastern to the Contracting Specialist at this email address: Matina.L.Jackson@faa.gov
The Company providing the Ratings must submit Customer Satisfaction Survey directly to FAA Acquisitions; any surveys received directly from the Company bidding on this Proposal will not be accepted.
1. Name of Company Submitting Proposal____________________________________________
2. Name of Company Providing Survey_______________________________________________
3. Past Performance Contract# referenced for this Survey:______________________________
4. Type of Services Provided:
5. ANNUAL Dollar Amount of the above-referenced Contract___________________________
Name of the Persons (Customer) Submitting this Survey_____________________________________
I hereby submit the following rating on behalf of the company name above as they submit a proposal on the Federal Aviation Administration solicitation named above.
Signature of the Customer_________________________________ Date________________________
Customer Satisfaction Survey Solicitation # 697DCK-24-R-00008
1. Are all services (weekly, bi-weekly, monthly, quarterly and annually) completed and done in a timely manner?
_____Excellent (5) _____Very Good (4) _____Good (3) _____Needs Improvement (2)_____Unacceptable (1)
Comments:
2. How quickly does this contractor respond to your needs, requests, or complaints?
_____Excellent (5) _____Very Good (4) _____Good (3) _____Needs Improvement (2)_____Unacceptable (1)
Comments:
3. How would you rate the problem solving capabilities and follow-up of this contractor’s Operations Management?
_____Excellent (5) _____Very Good (4) _____Good (3) _____Needs Improvement (2)_____Unacceptable (1)
Comments:
4. Please rate your current level of satisfaction with the overall service performance of this contractor:
_____Excellent (5) _____Very Good (4) _____Good (3) _____Needs Improvement (2)_____Unacceptable (1)
Comments:
Please submit this Survey via email by Thursday, January 4, 2024 at 1:00PM Eastern to the Contracting Specialist at this email address: Matina.L.Jackson@faa.gov
The Company providing the Ratings must submit Customer Satisfaction Survey directly to FAA Acquisitions; any surveys received directly from the Company bidding on this Proposal will not be accepted.
File details come from the government source that posted it. Updated .