Customer Satisfaction Survey.docx
DOCX document 13 KB Posted
- Attached to
- Janitorial Services, Miami FL Federal contract opportunity
- Solicitation number
- 697DCK-20-R-00085
About this file
This document contains a customer satisfaction survey and details of a federal contract opportunity for janitorial services. The solicitation is number 697DCK-20-R-00085 from the Department of Transportation Federal Aviation Administration Southwestern Region. It is a set-aside for 8(a) and SDVOSB equally without tiering. The opportunity is for janitorial services at FAA facilities in Miami, Florida. The customer satisfaction survey collects feedback on a contractor's performance and must be returned by March 23rd. The solicitation, statement of work, wage determination, and survey are attached. A site visit will take place on February 25th and vendor questions are due February 28th. Responses are required by noon on February 26th for site visit attendance and February 28th for questions.
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Other files for this federal contract opportunity
| File | Type | Posted |
|---|---|---|
| SOW 6-15-20.doc | DOC document | |
| 697DCK-20-R-00085 amendment 0006.pdf | ||
| Vendor questions (second round) 6-12-20.docx | DOCX document | |
| 697DCK-20-R-00085 amendment 0005.pdf | ||
| LEVEL 2 NAS Equipment Cleaning Request Form.docx | DOCX document | |
| 697DCK-20-R-00085 Amendment 0004.pdf | ||
| SOW 5-21-20.doc | DOC document | |
| 697DCK-20-R-00085 Amend 3.pdf | ||
| 697DCK-20-R-00085 Amend 2.pdf | ||
| Vendor questions and answers 3-11-20.docx | DOCX document | |
| 697DCK-20-R-00085 Amend 1.pdf | ||
| SOW.doc | DOC document | |
| 697DCK-20-R-00085 2-20-20.pdf | ||
| WD 2015-4543 Rev. 12 07-12-19.docx | DOCX document |
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Text version
RFO # 697DCK-20-R-00085: Janitorial services at Miami FAA facilities
Customer Satisfaction Survey Date: 02-20-20
(Name of vendor) is submitting a proposal on a Federal Aviation Administration solicitation and provided your name as a customer reference. Part of our evaluations process requires information on the firm’s past performance. Your input is important to us. Please reply by Monday, March 23 at 05:00pm Eastern for inclusion of this evaluation. Your assistance is greatly appreciated.
Please rate your current level of satisfaction with the overall service performance of this contractor:
______Excellent (5) ______Very Good (4) ______Good (3) ____Needs Improvement (2)
______Unacceptable (1)
Comments: _______________________________________________________________
How quickly does this contractor respond to your needs, requests, or complaints?
______Excellent (5) ______Very Good (4) ______Good (3) ______Needs Improvement (2)
____Unacceptable (1)
Comments:
How would you rate the problem solving capabilities and follow-up of this contractor’s Operations Management?
______Excellent (5) ______Very Good (4) ______Good (3) ______Needs Improvement (2)
_____Unacceptable (1)
Comments: _____________________________________________________________________
Would you be pleased to see this contractor awarded another contract at your facility for the same service?
_______Yes ______ No_____________________________________________________________________
Organization Name: ________________________________ Date: __________________
Contact: _________________________________________________
Phone #: ________________________________________________
File details come from the government source that posted it. Updated .