697DCK-25-R-00008 Customer Satisfaction Survey (J-3).pdf
PDF 256 KB Posted
- Solicitation number
- 697DCK-25-R-00008
About this file
This is a Customer Satisfaction Survey form for FAA solicitation #697DCK-25-R-00008 for Ground Maintenance Services at the Jacksonville ARTCC. The survey must be submitted directly to the FAA Contracting Specialist (Matina.L.Jackson@faa.gov) by the reference company providing the ratings, not by the company bidding on the proposal.
The survey contains four evaluation criteria rated on a 5-point scale (Excellent to Unacceptable): timeliness of service completion, contractor responsiveness, problem-solving capabilities of Operations Management, and overall service performance satisfaction. The form requires details including the name of company submitting proposal, company providing survey, past performance contract reference number, type of services provided, and annual contract dollar amount. The form emphasizes that surveys received directly from bidding companies will not be accepted, and must be submitted by the offer due date of January 22, 2025 at 1300 PM EST.
View the file
Other files
On GovTribe
Work with this file
- Download the original file
- Contacts named in this file
- Similar government files
- Ask GovTribe AI about this file
Text version
Customer Satisfaction Survey Solicitation # 697DCK-25-R-00008
Please submit this Survey via email by offer due date to the Contracting Specialist at this email address: Matina.L.Jackson@faa.gov.
The Company providing the Ratings must submit Customer Satisfaction Survey directly to FAA Acquisitions; any surveys received directly from the Company bidding on this Proposal will not be accepted.
1. Name of Company Submitting Proposal____________________________________________
2. Name of Company Providing Survey_______________________________________________
3. Past Performance Contract# referenced for this Survey:______________________________
4. Type of Services Provided:
5. ANNUAL Dollar Amount of the above-referenced Contract___________________________
Name of the Persons (Customer) Submitting this Survey_____________________________________
I hereby submit the following rating on behalf of the company name above as they submit a proposal on the Federal Aviation Administration solicitation named above.
Signature of the Customer_________________________________ Date________________________
Customer Satisfaction Survey Solicitation # 697DCK-25-R-00008
1. Are all services (weekly, bi-weekly, monthly, quarterly and annually) completed and done in a timely manner?
_____Excellent (5) _____Very Good (4) _____Good (3) _____Needs Improvement (2)_____Unacceptable (1)
Comments:
2. How quickly does this contractor respond to your needs, requests, or complaints?
_____Excellent (5) _____Very Good (4) _____Good (3) _____Needs Improvement (2)_____Unacceptable (1)
Comments:
3. How would you rate the problem solving capabilities and follow-up of this contractor’s Operations Management?
_____Excellent (5) _____Very Good (4) _____Good (3) _____Needs Improvement (2)_____Unacceptable (1)
Comments:
4. Please rate your current level of satisfaction with the overall service performance of this contractor:
_____Excellent (5) _____Very Good (4) _____Good (3) _____Needs Improvement (2)_____Unacceptable (1)
Comments:
Please submit this Survey via email by offer due date to the Contracting Specialist at this email address: Matina.L.Jackson@faa.gov.
The Company providing the Ratings must submit Customer Satisfaction Survey directly to FAA Acquisitions; any surveys received directly from the Company bidding on this Proposal will not be accepted.
File details come from the government source that posted it. Updated .