04 - Appendix B - Contract Support Position Descriptions & Quals FY18 DRAFT dtd 02Oct2017.pdf

SOURCE SELECTION SENSITIVE

APPENDIX B

Contract Support Position Descriptions And Qualifications

Information regarding the Position Description and Qualifications of specific labor categories required for use in connection with the Instructional Support Services solicitation for

FAA ACADEMY TECHNICAL OPERATIONS

TRAINING DIVISION (AMA-400)

DTFAA-xx-x-xxxxx

Date: October 2, 2017 Prepared by Technical Operations Training Division Contract Team

Appendix B

Position Descriptions And Qualifications

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CHANGE HISTORY

Change No. Description of Change

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TABLE OF CONTENTS

CHANGE HISTORY ........................................................................................................................ i

TABLE OF CONTENTS ................................................................................................................... ii

GENERAL OVERVIEW

LABOR CATEGORY DEFINITIONS

EDUCATION/EXPERIENCE REQUIREMENTS

GENERAL REQUIREMENT – ALL LABOR CATEGORIES

SECTION 1. INSTRUCTIONAL TRAINING DELIVERY

1.1 TECHNICAL INSTRUCTOR POSITION DESCRIPTION (FULL-TIME AND PART-TIME)

1.1.1 Qualification Requirements

1.1.2 Instructor Certification

1.2 INSTRUCTOR POSITION DESCRIPTION (PART-TIME INTEGRATED LOGISTICS MANAGEMENT SPECIALIST -

LMS)

1.2.1 Qualification Requirements

1.2.2 Instructor Certification

SECTION 2. CONTRACT MANAGEMENT AND ADMINISTRATION

2.1 PROGRAM MANAGER POSITION DESCRIPTION

2.1.1 Qualification Requirements

2.1.2 Program Manager Certification

2.2 FIRST-LINE SUPERVISOR POSITION DESCRIPTION

2.2.1 Qualification Requirements

2.2.2 First-Line Supervisor(s) Certification

2.3 ADMINISTRATIVE ASSISTANT POSITION DESCRIPTION

2.3.1 Qualification Requirements

2.3.2 Administrative Assistant Certification

SECTION 3. DEVELOPMENT AND REVISION

3.1 SUBJECT MATTER EXPERT POSITION DESCRIPTION (TECHNICAL AND LOGISTICS MANAGEMENT

SPECIALIST - LMS)

3.1.1 Technical SME Qualification Requirements

3.1.2 Technical Subject Matter Expert Certification

3.1.3 Integrated Logistics Management Specialist (LMS) SME Qualification Requirements

3.1.4 Integrated LMS Subject Matter Expert Certification

3.2 GRAPHIC ARTIST POSITION DESCRIPTION

3.2.1 Qualification Requirements

3.2.2 Graphic Artist Certification

3.3 TECHNICAL WRITER POSITION DESCRIPTION

3.3.1 Qualification Requirements

3.3.2 Technical Writer Certification

3.4 WEB DESIGNER/ELEARNING DEVELOPMENT POSITION DESCRIPTION

3.4.1 Qualification Requirements

3.4.2 Web Designer Certification

3.5 INSTRUCTIONAL SYSTEM DESIGN (ISD) SPECIALIST POSITION DESCRIPTION

3.5.1 Qualification Requirements

3.5.2 ISD Certification

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GENERAL OVERVIEW

Labor Category Definitions

Labor categories used in this document have, wherever possible, been extracted from the Service Contract Act (SCA) Directory of Occupations, which can be found online at http://www.wdol.gov/library.aspx . These labor categories, as used within this document, shall have the meaning set forth in the most current edition of that publication.

Education/Experience Requirements

All personnel employed in support of this contract are expected to meet any specified minimum experience and/or education requirements for their respective position, as of the date of their appointment. Requirements are specified for each labor category identified in this document.

General Requirement – All Labor Categories

Regardless of labor category, all personnel employed in support of this contract shall be expected to be familiar with the operation of personal computers, standard operating systems equivalent to that used by the FAA, and with standard application software equivalent to that utilized in their proposed position.

http://www.wdol.gov/library.aspx

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SECTION 1. INSTRUCTIONAL TRAINING DELIVERY

Instructional training centers primarily on the instructional delivery of FAA technical training.

This includes theoretical and practical training in one or more subjects on assigned National Airspace System (NAS) equipment and systems for field technical experts involved with the installation, maintenance, repair, and certification of such equipment and systems, and maintenance of course materials, utilizing all applicable media.

1.1 Technical Instructor Position Description (Full-Time and Part-Time)

Under the direction of the contract Program Manager, Technical Instructors are required to provide the instructional delivery of technical training of those courses managed by FAA Academy Technical Operations Training Division (AMA-400). This includes theoretical and practical training in one or more subjects on assigned NAS equipment and systems for field technical experts involved with the installation, maintenance, repair, and certification of such equipment and systems. All technical instruction is done in accordance with FAA training standards, policies, and guidelines such as, but not limited to, the latest versions of FAA Order 3000.57, “Air Traffic Organization Technical Operations Training and Personnel Certification Programs.” The Instructor:

a) Delivers training of instructional courses.

b) Conducts Classroom administration, to include, but not limited to:

1) Conducting student orientation on the first day of class as indicated on the

Student Orientation Briefing slides or other provided media;

2) Taking initial roll call, indicating any changes and notifying appropriate FAA office regarding any No Shows;

3) Maintaining a class roster;

4) Submitting final grades to appropriate FAA office;

5) Proposing recommendations for improvements, based on class outcomes at the conclusion of each class, to the appropriate FAA office.

c) Identifies the need for additional classroom resources and communicating these needs to the appropriate FAA office.

d) Follows prepared lesson plans and ensures stated course objectives are presented. Lesson plans and student materials provide a roadmap for the delivery and identified expected outcomes.

e) Measures student performance by using skill practices and tests.

f) Uses course curriculum to help ensure that operational objectives are achieved.

g) Utilizes such teaching methods as lecture, lab demonstrations, remedial discussion, and coaching.

h) Uses teaching aids such as, but not limited to, lesson plans, student guides, lab guides, handouts, wall charts, prepared notes, and use of actual lab equipment.

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i) Is required to learn and become proficient on all safety-related procedures and guidelines for the equipment they will be conducting training. This training will be provided, as required, by the FAA Course Coordinator or his/her designate.

1.1.1 Qualification Requirements

Education

Shall meet at least one of the following:

a. Electrical Engineering or Electronics Technology, Baccalaureate

Degree from an accredited College or University, or

b. Electronic Technology or Electro-Mechanics Technology, Associate degree or vocational certificate, or

c. Government, Private Sector, or military specific training on same or similar NAS system(s).

Experience

Shall have at least four (4) years in any combination of the following positions:

a. Technical (hands-on): Government or Private Industry Electrical

Engineering, Electronics Technology, Electro-Mechanics Technology, Information Systems.

b. Instructional: Government or Private Industry Electronics Technology or Mechanical Electronics Technology.

Specialized FAA System Experience

Shall have a minimum of two (2) years working or instructing experience in at least one (1) of the following designated FAA specialty areas:

a. Radar

b. Navigation

c. Communications

d. Environmental

e. Weather

f. Information/Automation Systems

g. Power.

1.1.2 Instructor Certification

These positions do not require FAA equipment certification.

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1.2 Instructor Position Description (Part-Time Integrated Logistics Management Specialist - LMS)

Under the direction of the contract Program Manager, Integrated LMS Instructors are required to provide instructional delivery of logistics training for courses managed by FAA. These courses encompass:

• interdependencies among logistics elements

• integrating acquisition and lifecycle management of logistics support with the investment product or service

• adhering to the principles of supply chain management throughout each phase of the lifecycle process (service analysis, concept and requirements definition, investment analysis, solution implementation, and in-service management).

All instruction is done in accordance with FAA training standards, policies, and guidelines such as, but not limited to, the latest versions of FAA Order 3000.57, “Air Traffic Organization Technical Operations Training and Personnel Certification Programs.” The Instructor:

Student Orientation Briefing slides or other provided media;

2) Taking initial roll call, indicating any changes and notifying appropriate FAA office regarding any No Shows;

3) Maintaining a class roster;

4) Submitting final grades to appropriate FAA office;

guides, handouts, wall charts, and prepared notes.

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1.2.1 Qualification Requirements

a. Associate degree or vocational certificate in a relevant field of study

(i.e., Logistics Management), or

b. Government, Private Sector, or military specific training relevant to logistics management to include:

a. Personal Property

b. Materiel Management

c. Disposal Activities

d. Capitalization

e. Inventory Control

f. Logistics Supply Chain Management

g. Acquisition Management.

a. Technical: Government or Private Industry logistics management to include:

a. Personal Property

b. Materiel Management

c. Disposal Activities

d. Capitalization

e. Inventory Control

b. Instructional: Government or Private Industry logistics management to include:

a. Personal Property

b. Materiel Management

c. Disposal Activities

d. Capitalization

e. Inventory Control

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Specialized Integrated LMS Experience

Shall have a minimum of three (3) years working or instructing experience in the following:

a. Planning, executing, and managing an ILS element and support elements

b. Maintenance Planning

c. Supply Support

d. Training, Training Support and Personnel Skills

e. Computer Resources Support

f. Maintenance Support Facilities

g. Packaging, Handling, Storage and Transportation

h. Technical Data

i. Direct Work Maintenance Staffing

j. Support Equipment

One year may be waived with a four-year college degree or Master’s degree in a relevant field of study (e.g., Logistics Management.)

Specialized Training

Successful completion of the following courses preferred:

a. FAA30010002, Acquisition Management System Lifecycle

b. FAA04211, Introduction to System Engineering at the FAA

c. FAA44528001, ILS Maintenance Planning Element

d. FAA44520001, ILS Supply Support Element

e. 44519001, ILS Training, Training Support, and Personnel Skills

Element

f. 44525001, ILS Computer Resources Support Element

g. 44522001, ILS Maintenance Support Facilities Element

h. FAA44526001, ILS Packaging, Handling, Storage, and Transportation

Element

i. FAA44524001, ILS Technical Data Element

j. FAA44523001, ILS Direct Work Maintenance Staffing Element

k. FAA44527001, ILS Support Equipment Element

l. DAU, ACQ 101, Fundamentals of Systems Acquisition Management

m. DAU, LOG 101, Acquisition Logistics Fundamentals

n. DAU, LOG 102, Fundamentals of Systems Sustainment Management

o. DAU, CLL 011, Performance Based Lifecycle Product Support

1.2.2 Instructor Certification

These positions do not require FAA equipment certification or Logistics Management certification.

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1.3 Instructor Position Description (Part-Time Customs and Border Protection, CBP)

The use of surveillance technology in the United States border environment is an invaluable force multiplier to increase situational awareness. The Department of Homeland Security, Customs and Border Protection (CBP), continues to deploy proven, effective technology to strengthen border security operations between the ports — in the land, air, and maritime environments. With enhanced surveillance capabilities, CBP can improve its situational awareness remotely, direct a response team to the best interdiction location, and warn the team of any additional danger otherwise unknown along the way. As a result, these investments increase CBP’s visibility on the border, operational capabilities, and the safety of frontline law enforcement personnel.

The contractor shall provide instructors to deliver, develop, and revise training for CBP Border Patrol Agents to operate surveillance systems. The curriculum will revolve around the need to train Border Patrol Agents on how to effectively operate assigned surveillance systems. The curriculum generally consists of lecture followed by laboratory exercises to allow for monitoring the agent’s ability to demonstrate proficiency in operating the system. The instructor shall use only FAA provided and authorized teaching aids such as, but not limited to, lesson plans, student guides, lab guides, handouts, wall charts, prepared notes, and use of actual surveillance system equipment. The Instructor:

Student Orientation Briefing slides or other provided media;

2) Taking initial roll call, indicating any changes and notifying appropriate FAA office regarding any No Shows;

3) Maintaining a class roster;

4) Submitting final grades to appropriate FAA office;

guides, handouts, wall charts, prepared notes, and use of actual lab equipment.

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i) Is required to learn and become proficient on all safety-related procedures and guidelines for the equipment they will be conducting training. This training will be provided, as required, by the FAA Course Coordinator or his/her designate.

1.2.1 Qualification Requirements

a. Bachelor’s degree in Education, or equivalent, or

b. Government, Private Sector, or military specific training on same or similar CBP sUAS systems.

Shall have at least two (2) years in any combination of the following

a. Technical: Government or Private Industry Electrical Engineering, Electronics Technology, Electro-Mechanics Technology, Information Technology, or Logistics.

Technology, Mechanical Electronics Technology, or Logistics.

Specialized sUAS Experience and must:

a. Be certified and current as sUAS Operators and Initial Qualification

Training-Instructors (IQT-I) in the patform(s) teaching IAW the CBP training and readiness requirements for sUAS.

b. Meet initial qualification and mission qualification instructor requirements IAW CBP management directives.

c. Possess a FAA second class medical certificate.

d. Be able to pass Law Enforcement Sensitive Background Investigation.

1.1.2 Instructor Certification

These positions require certified and current sUAS Operators and Initial Qualification Training-Instructors.

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SECTION 2. CONTRACT MANAGEMENT AND ADMINISTRATION

AMA-400’s primary mission is providing complex technical training to engineers, technicians, environmental specialists and programmers, who install, maintain, repair, and certify equipment and systems of the NAS. The contractor shall furnish program management, supervisor, and administrative support positions that are required for the management/administration of this contract and are proposed at direct cost to this contract.

Positions other than a Program Manager, First-Line Supervisor(s), and Administrative Assistant shall be subject to negotiation.

2.1 Program Manager Position Description

The Program Manager is responsible for providing administration of the Instructional Services contract through oversight and management for all complex technical services directly affecting the AMA-400 Instructional contract. The Program Manager will:

a) Serve with the ability to conduct overall responsibility for organizational day-to-day planning, direction, and timely execution in order to meet the requirement set forth in this contract.

b) Enforces and provides oversight of the contract Quality Control plan, applicable to all deliverable products, outlined in Schedule B.

c) Provide oversight of contract personnel and ensure tasks assigned to contract personnel are completed in accordance with the terms of the contract and meet long-range training plans.

d) Provide direction to the First-Line Supervisor(s), ensuring that all necessary functions are performed effectively and efficiently in managing the personnel under his/her supervision.

e) Communicate about areas of accountability and performance expectations of assigned personnel with company and Governmental counterparts.

f) Demonstrate and provide leadership regarding employee relations through effective communications, coaching, training, and development.

g) Demonstrate and provide leadership in problem resolution to facilitate faster and improved working relationships.

h) Ensure compliance with contract requirements and standards regarding cost control, waste reduction, quality, safety, complete and on-time delivery of contract deliverables. Ensure on-site compliance also with state and federal regulations.

i) Provide time-accounting of contractor personnel using the FAA’s Consolidated

Automated System for Time and Labor Entry (CASTLE) for Labor Distribution Report (LDR) system and/or current applicable FAA Activity Data Tracking System (ADTS).

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j) Provide the required administrative support for the execution of this contract requirement.

k) Coordinate with FAA operational training delivery and development requirements in providing the necessary program status and obtaining customer feedback; perform performance reviews for directly supervised employees;

recommend and/or implement, as applicable, new processes where needed to improve quality or on-time delivery of contract deliverables; recommend and lead efforts to improve existing processes to improve quality or on-time delivery.

The FAA also considers it essential that the contractor’s on-site Program Manager has full authority to manage the day-to-day contractor operations and the authority to represent the contractor in dealings with the Contracting Officer (CO) or Contracting Officer’s Representative

(COR).

2.1.1 Qualification Requirements

a. Recommended: A Bachelor of Arts (BA), Bachelor of Science (BS), or Master of Science (MS)

b. Required: High school Diploma or G.E.D.

At least five (5) years of experience in the management and administration of efforts of scope and complexity comparable to that anticipated under this contract. Such experience may have been gained in administrative, professional, technical, or other responsible work in any combination within Government or Private Industry.

Specialized Skills

Requires the ability to:

a) Lead change and achieve results;

b) Lead people and build relationships;

c) Meet organizational goals;

d) Formulate and execute budget;

e) Analyze problems to identify significant factors, gather pertinent data, and recognize solutions;

f) Plan and organize work; and

g) Communicate effectively orally and in writing.

Qualification Exceptions

Each request for exception shall be considered on an individual basis.

Exceptions to qualifications shall be considered for candidates who possess exceptional credentials, previous experience as a FAA supervisor, manager, program manager, or those possessing closely related experiences who do not meet the minimum criteria will be considered for this position, provided that a written request for waiver of qualifications

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2.1.2 Program Manager Certification

This position does not require FAA certification.

2.2 First-Line Supervisor Position Description

Under the direction of the contract Program Manager, the First-line Supervisor(s) performs all necessary functions to effectively and efficiently manage the personnel under his/her supervision. Supervisory support entails day-to-day supervision of contractor personnel at a minimum of 25 employees to 1 supervisor. This rate may be subject to adjustment by the FAA.

The First-Line Supervisor(s):

a) Communicates about areas of accountability and performance expectations of assigned personnel.

b) Oversees daily activities to maximize scheduling and real-time utilization of resources. Analyzes contract requirements and based on employees’ skills recommends employee work assignments. Interfaces with FAA to ensure coordination of schedules and schedule adherence.

c) Provides input on local conditions, identifies needs, and receives direction on real-time staffing increases or decreases.

d) Enacts contingency plans as needed; identifies potential problems, troubleshoots, escalates issues to contract management if required, and participates in analysis of problems providing input for future process improvements. Develops and implements recovery plans for off-schedule and unanticipated requirements.

e) Reviews ongoing performance results to meet targets; takes corrective actions as necessary.

f) Participates in daily, weekly, monthly, and annual planning process as appropriate.

g) Keeps immediate contract management promptly and fully informed of all problems or unusual matters of significance and takes prompt, corrective action where necessary or suggests alternative courses of action.

h) Determines standards of performance as a basis for progress review of assigned personnel. Ensures proper training of assigned personnel; develops individuals for future contract task requirements.

i) Ensures Quality Control and Quality Assurance of effort and delivery of training by monitoring assigned personnel. Coordinates with customers to obtain customer feedback and provide necessary program status.

j) Provides effective feedback and/or remedial guidance to assigned personnel;

monitors time and attendance.

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k) Performs other duties and responsibilities as required or requested; performs all duties and responsibilities in a timely and effective manner in accordance with established contractor policies to achieve the overall objectives of this position.

2.2.1 Qualification Requirements

a) Recommended: A Bachelor of Arts (BA) or Bachelor of Science (BS)

b) Required: High school Diploma or G.E.D.

At least three (3) years of supervisory experience.

Qualification Exceptions

Each request for exception shall be considered on an individual basis.

Exceptions to qualifications shall be considered for candidates possessing exceptional credentials, previous experience as a FAA supervisor, manager, program manager, or those possessing closely related experiences who do not meet the minimum criteria will be considered for this position, provided that a written request for waiver of qualifications is submitted to the FAA and approved in advance of the candidate’s selection. Each request for exception shall be considered on an individual basis.

2.2.2 First-Line Supervisor(s) Certification

These positions do not require FAA certification.

2.3 Administrative Assistant Position Description

Under the direction of the contract Program Manager, the Administrative Assistant performs all necessary functions to effectively and efficiently conduct administrative support duties required in the direct support of this contract. The Administrative Assistant:

a) Demonstrates working knowledge of office procedures, operations, and practices.

b) Performs related administrative duties such as answering telephone, referring callers or furnishing information; filing of documents; operating copying machine; and, distributing or preparing documents to be mailed.

c) Types correspondence, reports, and other material with responsibility for sentence structure, grammar, and spelling. Uses PC-based word processing software such as Microsoft Word©, other Microsoft Office© programs, and electronic mail applications.

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d) Arranges for meetings; anticipates need for information and prepares material as requested. Follows up on projects resulting from meetings to ensure that internal office tasks and schedules are met.

e) Makes travel arrangements as needed.

f) Provides assistance to support budget, personnel and payroll functions.

g) Assists in devising office procedures and practices to be followed.

h) Maintains needed office supplies, equipment, publications, and forms. Identifies deficiencies to contract Program Manager.

Little or no subject-matter knowledge is required, but the administrative assistant needs to choose the proper procedure for each task.

2.3.1 Qualification Requirements

High school Diploma or G.E.D. required.

Experience

One (1) year experience, within the last three (3) years, in general office administration.

Specialized Skills

a) Typing skill of 50 words per minute at 90% accuracy.

b) Experience using word processor software and electronic mail applications.

c) Skill in spelling, oral communication, and writing.

2.3.2 Administrative Assistant Certification

This position does not require FAA certification.

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SECTION 3. DEVELOPMENT AND REVISION

Development and revision personnel are capable of developing new course materials and revising completed course materials and support media for resident, field conducted, and self-paced training programs. These personnel are responsible for developing and revising instructional lessons and other related instructional material developed for the FAA's training program. Instructional development and revision personnel are capable also of editing, word processing, graphic design of course books, instructor guides, wall charts, transparencies, posters, charts, slides, door signs, and any documents required supporting FAA operational training delivery and development requirements. Development and revision personnel shall possess abilities to develop, compose, proofread, and edit reports, manuals, briefings, proposals, instruction books, catalogs, and related publications in support of this contract. The specific project(s) requirements will dictate what development and revision subtasks are required.

3.1 Subject Matter Expert Position Description (Technical and Logistics

Management Specialist - LMS)

Under the direction of the contract Program Manager, development and revision, is to be performed on resident, field, and self-paced, technical training courses and logistics management courses. In addition, personnel provide content input and review for computer-based instruction (CBI), eLearning, video based, and other distance learning training course development and revision efforts. All development, revision, and production is done in accordance with FAA training standards, policies, and guidelines such as, but not limited to, the latest versions of FAA Standard 028C, “Contract Training Programs”, and FAA Order 3000.57, “Air Traffic Organization Technical Operations Training and Personnel Certification Programs.” Collaboration with subject matter experts (SME) and other project team members will also be incorporated for such development, revision, and production. Instructor development and revision personnel:

a) Serves as SME, researching and providing the technical expertise to be used in the course development or revision project(s).

b) Develops or revises training materials such as wall charts, prepared notes, web cast scripts, training handbooks, lesson plans, exams, and other course documentation to ensure the technical accuracy of the training content.

Ensures inclusion of all safety related procedures and guidelines within the development and revision of assigned equipment courseware.

c) Delivers instructional materials in accordance with training requirements and delivery milestones.

d) Writes, proofreads, and edits training documentation and materials for objectivity, writing style, manner of presentation, and format.

e) Demonstrates experience in Microsoft Office© (specifically Word, Excel, PowerPoint) and other software applications, to develop text-based documentation and perform minor modifications to existing documentation.

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3.1.1 Technical SME Qualification Requirements

a. Electrical Engineering or Electronics Technology, Baccalaureate

Degree from an accredited College or University, or

b. Electronic Technology or Electro-Mechanics Technology, Associate degree or vocational certificate, or

c. Government, Private Sector, or military specific training on same or similar NAS system(s).

a. Technical: Government or Private Industry Electrical Engineering, Electronics Technology, Electro-Mechanics Technology, Information Technology.

Technology or Mechanical Electronics Technology.

Specialized FAA System Experience in at least one (1) of the following designated FAA specialty areas:

a. Radar

b. Navigation

c. Communications

d. Environmental

e. Weather

f. Information/Automation Systems

g. Power.

3.1.2 Technical Subject Matter Expert Certification

These positions do not require FAA equipment certification.

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3.1.3 Integrated Logistics Management Specialist (LMS) SME Qualification

Requirements

a. Associate degree or vocational certificate in a relevant field of study

(i.e., Logistics Management), or

b. Government, Private Sector, or military specific training relevant to logistics management to include:

a. Personal Property

b. Materiel Management

c. Disposal Activities

d. Capitalization

e. Inventory Control

a. Technical: Government or Private Industry logistics management to include:

1) Personal Property

2) Materiel Management

3) Disposal Activities

4) Capitalization

5) Inventory Control

6) Logistics Supply Chain Management

7) Acquisition Management.

b. Instructional: Government or Private Industry logistics management to include:

1) Personal Property

2) Materiel Management

3) Disposal Activities

4) Capitalization

5) Inventory Control

6) Logistics Supply Chain Management

7) Acquisition Management.

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Specialized Integrated LMS Experience

Shall have a minimum of three (3) years working or instructing experience in the following:

a. Planning, executing, and managing an ILS element and support elements

b. Maintenance Planning

c. Supply Support

d. Training, Training Support and Personnel Skills

e. Computer Resources Support

f. Maintenance Support Facilities

g. Packaging, Handling, Storage and Transportation

h. Technical Data

i. Direct Work Maintenance Staffing

j. Support Equipment

One year may be waived with a four-year college degree or Master’s degree in a relevant field of study (e.g., Logistics Management.)

Successful completion of the following courses preferred:

a. FAA30010002, Acquisition Management System Lifecycle

b. FAA04211, Introduction to System Engineering at the FAA

c. FAA44528001, ILS Maintenance Planning Element

d. FAA44520001, ILS Supply Support Element

e. 44519001, ILS Training, Training Support, and Personnel Skills

Element

f. 44525001, ILS Computer Resources Support Element

g. 44522001, ILS Maintenance Support Facilities Element

h. FAA44526001, ILS Packaging, Handling, Storage, and Transportation

Element

i. FAA44524001, ILS Technical Data Element

j. FAA44523001, ILS Direct Work Maintenance Staffing Element

k. FAA44527001, ILS Support Equipment Element

l. DAU, ACQ 101, Fundamentals of Systems Acquisition Management

m. DAU, LOG 101, Acquisition Logistics Fundamentals

n. DAU, LOG 102, Fundamentals of Systems Sustainment Management

o. DAU, CLL 011, Performance Based Lifecycle Product Support

3.1.4 Integrated LMS Subject Matter Expert Certification

These positions do not require FAA equipment certification or Logistics Management certification.

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3.2 Graphic Artist Position Description

Under the direction of the contract Program Manager, the Graphic Artist is responsible for the development and production of technical designs and illustrations for educational or informational purposes in support of new and revised FAA training courses. All development, revision, and production is done in accordance with FAA training standards, policies, and guidelines such as, but not limited to the latest versions of Academy Work Instruction AMAWI-00002, “FAA Academy Training Development and Revision”; FAA Standard 028C, “Contract Training Programs”; and, FAA Order 3000.57, “Air Traffic Organization Technical Operations Training and Personnel Certification Programs”. Collaboration with SME and other project team members will also be incorporated for such development, revision, and production. The Graphic Artist:

a) Develops graphics to support various media used within the technical training curriculum

b) Ensures communication of technical ideas and information are accurately and clearly conveyed.

c) Creates designs and graphics from rudimentary sketches, photographs, and/or general descriptions to fulfill training requirements.

d) Collaborates with writers, editors and other production staff to produce a finished product.

PowerPoint) and other software applications.

f) Executes the full range of graphic production processes from initial concept to finalized graphic development for incorporation into training materials and documents.

g) Maintains a graphics library of completed designs.

h) Maintains records and files of all work, tracking all version changes.

i) Transfers, merges, and adjusts designs, graphics, and layouts as identified.

j) Incorporates photographs, drawings, sketches, diagrams, charts, and schematics in training materials, as required.

k) Develops or revises technical schematics and diagrams, based on provided examples, to be used as wall posters, training handouts, and/or inclusion in training documentation.

3.2.1 Qualification Requirements

High school diploma or G.E.D. required.

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Documented formal training in graphic illustration.

Within the last five (5) years, at least three (3) years of practical, recognizable experience in:

a) Graphic design (electronic and print);

b) Technical illustration;

c) Photographic enhancement;

d) Integration of photographs, graphics, or illustrations for publishing and printing; preparation of camera-ready photographs, graphics, or illustrations for reproduction in various technical training, instructional, and reference materials;

Specialized Experience

Shall have experience using software tools including, but not limited to:

a) Adobe© Suite of Products (i.e. Illustrator©, Photoshop©, Adobe©)

b) Corel© Suite of Products (i.e. Draw©)

c) Visio©

d) Microsoft© Office Suite programs.

3.2.2 Graphic Artist Certification

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3.3 Technical Writer Position Description

Under the direction of the contract Program Manager, the Technical Writer handles development and production of technical training and instructional materials for new and revised FAA courses, training aids, and prototype training materials in order to ensure course design meets training objectives. This requires assistance in the development and editing of, but not limited to, instructional lessons, scripts, story boards, lesson plans, course books, instructor guides, transparencies, posters, charts, slides, training publications, course control documentation, and other instructional supporting materials. Duties involve extensive use of macros and embedded graphics. Writer personnel will be required to develop, proofread and edit training materials, reports, manuals, briefs, proposals, instruction books, catalogs, and related publications in support of this task. All development, revision, and production is done in accordance with FAA training standards, policies, and guidelines such as, but not limited to, the latest versions of Academy Work Instruction AMAWI-00002, “FAA Academy Training Development and Revision”; FAA Standard 028C, “Contract Training Programs”; and, FAA Order 3000.57, “Air Traffic Organization Technical Operations Training and Personnel Certification Programs”. Collaboration with SMEs and other project team members will also be incorporated for such development, revision, and production. The Technical Writer:

a) Writes, proofreads, and edits technical training content in all delivery media for objectivity, consistency, writing style, manner of presentation, and format.

b) Incorporates graphics, photographs, drawings, sketches, diagrams, and charts for illustration purposes for use in technical training, instructional, and reference materials.

c) Generates technical training, instructional, and reference materials for publication.

d) Maintains records and files of all work, tracking all version changes.

e) Reads manuals, reports, and other material to become familiar with evolving technologies, methods, agency policies, and tools to integrate new initiatives.

f) Demonstrates experience in Microsoft Office© (specifically Word, Excel,

3.3.1 Qualification Requirements

High school Diploma or G.E.D. required.

Shall have at least three (3) years of practical, recognizable experience in the following:

a) Effective written and verbal communications;

b) Proofreading skills with emphasis on quality and clarity;

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c) Microsoft Office© (specifically Word, Excel, PowerPoint), Adobe Acrobat©, and Graphic© software (to develop simple graphics, perform minor modifications to existing graphics, and/or reformat graphics for publication purposes);

d) Editing and reformatting written or electronic drafts;

e) Performing page and graphics layouts;

f) Proper selection and use of the English language and grammar.

3.3.2 Technical Writer Certification

3.4 Web Designer/eLearning Development Position Description

Under the direction of the contract Program Manager, the web/eLearning developer is responsible for the development and production of technical training courses, educational content, informational applications, for web/eLearning delivery. All development, revision, and production is done in accordance with FAA training standards, policies, and guidelines such as, but not limited to, the latest versions of Academy Work Instruction AMAWI-00002, “FAA Academy Training Development and Revision”; FAA Standard 028C, “Contract Training Programs”; and, FAA Order 3000.57, “Air Traffic Organization Technical Operations Training and Personnel Certification Programs”. Collaboration with SMEs and other project team members will also be incorporated for such development, revision, and production. The Web Designer:

a) Programs training content for use within the FAA’s Computer Management Instruction (CMI) and/or Electronic Learning Management System (eLMS) using, eLearning/web course development applications used by the FAA.

b) Edits material for functionality and operational integrity to ensure error-free operation.

c) Plans, analyzes, and designs simple to complex e-learning materials using, but not limited to, Authorware© software, other course development applications, and related tools.

d) Develops, revises, and maintains current and future distance-learning, training products, courses, and materials.

e) Works with and in the development of simple computer graphics;

conceptualizing computer graphics and animations; layout and placement of graphics and animation in courseware; incorporating graphics into electronic training materials; and utilizing desktop publishing concepts and methods.

f) Coordinates and consults with FAA, using extreme care not to alter meaning or intent of the material.

g) Designs, develops, troubleshoots, debugs, and implements website software code such as, but not limited to, T-SQL©, P-SQL©, ADO©, HTML, DHTML, CSS, DOMs, CGI©, ASP©, Cold Fusion©, JavaScript©, JScript©, VBScript©, and

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Java©.

h) Supports Information Technology (IT) projects, conforming to FAA branding requirements.

i) Works with graphic designers and other members of a project team to develop site concepts, interface designs, and architecture of the website.

j) Responsible for interface implementation.

k) Requires strong navigation and site design instincts.

l) Knowledgeable in web development methodology to include Configuration Management (CM) and testing.

m) Develops courseware to be administered through web delivery.

n) Demonstrates experience in Microsoft Office© (specifically Word, Excel,

3.4.1 Qualification Requirements

High school diploma or G.E.D. required

Documented formal training in web development/design.

Within the last five (5) years, shall have at least three (3) years of practical, recognizable computer-related experience in the following:

a) Computer-based course development using current FAA approved development software applications; experience and familiarity with SCORM©, and AICC© standards. (Experience shall be current within the last two (2) years.)

b) Proper selection and use of the English language and grammar;

c) Strong computer skills and ability to stay updated on emerging technologies;

d) Writing, editing and proofreading, emphasizing quality and clarity, of a variety of documents for use in web applications;

e) Development and implementation of web interfaces, graphics and layouts;

f) Creation and management of web content, internet, and intranet sites;

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g) Quality assurance of web design projects, including web usability, accessibility, and testing;

Shall have software experience including, but not limited to:

a) Flash animation,

b) Various web technologies such as, but not limited to, HTML and

CSS design,

c) Database integration,

d) Document Object Model of browsers.

3.4.2 Web Designer Certification

3.5 Instructional System Design (ISD) Specialist Position Description

Under the direction of the contract Program Manager, the ISD performs all necessary functions to effectively and efficiently develop and produce technical training and instructional materials for new and revised FAA courses, training aids, and prototype training materials, to ensure course design meets training objectives. All development, revision, and production is done in accordance with FAA training standards, policies, and guidelines such as, but not limited to, the latest versions of Academy Work Instruction AMAWI-00002, “FAA Academy Training Development and Revision”; FAA Standard 028C, “Contract Training Programs”; and, FAA Order 3000.57, “Air Traffic Organization Technical Operations Training and Personnel Certification Programs”. Collaboration with SMEs and other project team members will also be incorporated for such development, revision, and production. Delivery of instructional materials is to be in accordance with the above training requirements and in the appropriate media identified during analysis. Training materials include, but not limited to, training needs and skills analysis, course design guides, storyboards, lesson plans, student guides and other materials, practical exercises and knowledge-check lesson and end of course exams. The ISD:

a) Designs, develops, validates and evaluates training.

b) Ensures major principles, theories, and research findings in human learning and cognitive psychology are applied.

c) Uses current trends, practices and theories in adult education and training.

d) Utilizes a systematic approach to the design, development, and evaluation of training materials/courses, applies principles, methodologies, and models of instructional systems design.

g) Writes, proofreads, and edits technical training content in all delivery media for objectivity, consistency, writing style, manner of presentation, and format.

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3.5.1 Qualification Requirements

A Bachelor of Arts (BA) or Bachelor of Science (BS) is required.

Specialized Education

Shall have at least twenty-four (24) hours supplemental coursework in at least four (4) of the following areas of study:

a) Learning theory, psychology of learning, educational psychology:

Study of learning theories as they relate to the systematic design, development, and validation of instructional material.

b) Instructional design practices: Study of principles and techniques used in designing the training programs, developing design strategy and models, and applying design methods to the improvement of /training strategies.

c) Educational evaluation: Study of techniques for evaluating the effectiveness of instructional /educational programs, including developing written and performance tests and survey instruments, and determining reliability and validity of evaluation instruments.

d) Instructional product development: Study of techniques appropriate for developing training materials, including identifying leaner characteristics, specifying objectives, applying training strategy, validating training materials, and evaluating training.

e) Computers in education and training: Study of the application of computers in education and training, including selecting appropriate computer software.

Shall have at least one (1) year in any combination of the following:

a) Administering, supervising, designing, developing or providing educational or training services in formal education or training programs that required knowledge of learning theory and the principles, methods, practices and techniques of the education or training instructional systems field.

b) Performing duties such as planning, coordinating and developing components of a training program; developing, reviewing and revising instructional materials for courses or occupations in accordance with specific learning objectives; developing, reviewing or evaluating all aspects of education or training programs for support of an institutional or occupational training program;

solving a wide range of educational and training program

October 2, 2017 Tech Ops Training Div. 25 problems; or providing advice to key officials on all aspects of policy, planning, review, and research related to instructional or training development mission at the level of the assigned activity.

c) Comprehensive background in developing training materials and courseware with various forms of multi-media (i.e. computer-based training, web-based training).

d) Program management.

e) Knowledge of advanced, state-of-the art training technologies such as, but not limited to, interactive computer-assisted instruction and simulators.

f) Experience in Microsoft Office© (specifically Word, Excel,

3.5.2 ISD Certification

2.1.2 Program Manager Certification

2.3.2 Administrative Assistant Certification

3.4.2 Web Designer Certification