Attachment 3, SOW.pdf

MIKE MONRONEY AERONAUTICAL CENTER

STATEMENT OF WORK (SOW)

FOR

ADMINISTRATIVE SERVICES

FEDERAL ORGANIZATIONS

SUPPORTED AT THE

THE MIKE MONRONEY AERONAUTICAL CENTER

OKLAHOMA CITY, OKLAHOMA

September 2018

SECTION 1 -- Description of Services/General

1.0 Scope of Work:

The contractor must furnish all personnel, management, supervision, transportation, quality management, equipment, materials and subcontract items or services as necessary to perform various administrative services as stated in specific statements of work for each individual task order(s). These orders will be issued against the contract to the contractor based on requirements that are requested by various organizations located at or supported by the Federal Aviation Administration (FAA) Mike Monroney Aeronautical Center (MMAC).

Specific requirements will include the types of services and/or skills listed in Attachment 1. It is possible that a number of services may require a combination and or variations of specified skills. On-site contractor supervision must be identified at the task level for all services provided under this Statement of Work (SOW). Work ordered under this contract is to be performed using facilities and materials provided by the Government as indicated below to the extent available.

In the event that Government resources are not available to meet requirements cited on an individual task order, contractor acquired materials; services, equipment or temporary facilities may be included on the Contractor’s proposal for that task order as Subcontract items.

1.1 Excluded Services: Services supporting the Civil Aerospace Medical Institute are covered by other contracts and excluded from this SOW. Services administrative in nature that are provided as an element of technical or other support contracts are excluded from this SOW.

2.0 Requirements:

2.1 Personnel: Contractor personnel must be capable of providing administrative assistance services as outlined in each individual task order. Contractor personnel must possess the experience, knowledge, and skills to successfully perform each task order requirement.

2.2 Program Management: The Contractor must establish and maintain program management practices throughout the period of performance. The Contractor must assign a Program Manager (PM) and provide an Alternate PM contact that will be responsible for all aspects of the contract. The Government will have visibility into the Contractor’s organization and techniques used in managing the program. The PM and Alternate PM must be responsible for the performance of the work specified in accordance with the terms and conditions of this contract. The PM must have full authority to act for the Contractor. The PM must possess the knowledge, skills, experience, and sufficient authority to lead, manage, plan and sustain activities on a daily basis.

2.3 Program Management Availability: The PM or Alternate PM must be on-site at the MMAC during normal working hours and be available within two (2) hours to meet with the MMAC Contracting Officer (CO), the designated Contracting Officer’s Representative (COR) and key Government personnel (Security, upper management, etc.) to discuss contractual matters. The PM and Alternate PM must be able to read, write, speak and understand English fluently and possess the requisite managerial and communication skills.

2.4 Contractor Personnel: The Contractor must provide a written Personnel

Management Plan and a Supervisory Management Plan at time of Proposal. An update to this plan, if required, must be submitted to the COR/CO thirty (30) calendar days after contract award. The plan must address hiring, obtaining security clearances, training, certifications, retention, organizational structure, and any cross-utilization approach. The Contractor must provide non-disclosure statement for all employees 45 days after contract award and for each new employee placed into employment on MMAC.

2.5 Key Personnel: Key Personnel would include the Program Manager (PM) and

Alternate Program Manager (Alternate PM). In accordance with the AMS 3.8.2-17 Key Personnel and Facilities (July 1996), Section H, do not propose subcontractor employees as Key Personnel. Both the PM and Alternate PM must be an employee of the prime contractor.

2.6 Supervision Of Contractor Employees: The Contractor must provide sufficient day-to-day contractor supervision of each employee and each current task order to insure successful performance. Each employee must be aware of his/her contract PM or on-site task manager. At no time must Contractor personnel be supervised by any government employee. The Contractor must submit a Supervisory Plan with their proposal with an update thirty (30) days after contract award and as necessary based on staffing levels for current task orders.

The Contractor is solely responsible for hiring, selecting/non-selecting, upgrading/promoting, work assignment, work related awards or discipline, approving work schedules/absences, labor-management issues, career planning, or compensation for all employees working or with potential to work under this SOW.

Any suspected or actual incident of FAA personnel being involved in these processes must be reported to the CO.

2.7 Labor Categories: The Contractor must provide qualified, experienced, and skilled employees for each individual task order issued under this contract for each labor category listed in Attachment 1. Upon approval from the COR or the CO, the contractor must fill any vacancies within 10 working days after the vacancies occur or task request(s) are officially submitted or provide a written statement to the CO and COR giving the reason(s) for not meeting the placement criteria and stating corrective actions to timely meet future employee placements.

2.8 Employee Qualifications: The Contractor must provide qualified, experienced, and skilled employees for each individual task order issued under this contract.

Individuals will be accepted for assignment to contract tasks based collectively on the required qualifications stated in the contract, as required by the respective task statement, conforming to industry/government standards and related to the inherent requirements of the work to be done [e.g. ability to communicate, requisite social behavior, personal hygiene, work nights, etc.] In the event that any individual working on a specific task does not confirm the required qualifications with performance, they will be disqualified for work under the respective task and, based on nature of the disqualification, other work under the contract by written notice from the CO. The contractor has the responsibility to notify his employees of the qualifications for the particular task to which they are assigned.

2.8.1 Qualifications: The Contractor must assign employees that possess the qualifications required to perform the contract and task order in accordance with this SOW. The hourly rate billed by the Contractor for an employee who does not meet the required qualifications may be unilaterally adjusted downward to a wage rate that the CO determines to be appropriate. If the Contractor has already received payment, the CO may make adjustments on the next invoice or require repayment by the Contractor.

2.8.2 Employee Skill Level: The Contractor must provide personnel assigned to a task under this contract that are fully competent to perform assigned skills. Contractor personnel will not be instructed on-the-job or in classes at government expense in basic or generic skills/techniques under this contract. Instruction in organization or site-specific procedures will be provided by a hosting organization for each task order

2.8.3 Work Site Access: The Contractor, in advance of employees reporting to the work site, must furnish to the CO one summary resume’ for each position to be filled or replaced on the respective task; giving the proposed employees’ education/training, experience, skill levels, affiliations and other characteristics that relate to requirements/qualifications of the work to be done on the task order. The Contractor must provide any and all factual data (dates, certification, etc.) to the CO with submission of each employee’s resume. Any qualification information questioned or requiring verification will be identified to the contractor for action and be resubmitted. Concurrence of the CO is required for employees to work during verification or revision of their qualification resume.

2.8.4 Removal of Contractor Personnel: The Government may withdraw a previously issued approval or assignment of Contractor personnel to this contract and direct that the individual be removed from the contract based upon the individual not meeting Government expectations or requirements for personal, professional, or performance standards.

2.8.5 Changes to Staffing Levels: The Government may at any time direct the Contractor to either increase or decrease the numbers of assigned Contractor employees in any particular contract labor category, or assigned to the contract as a whole.

Funding availability changes in workload levels or changes in workload technical requirements may cause such changes. The Contractor must obtain prior approval from the COR before filling vacant positions.

2.9 Contractor Employees: The Contractor must conduct business in accordance with the Code of Federal Regulations Title 5, Vol. 3 Employee Code of Conduct. The

Contractor must not employ persons on this contract if such employee is identified to the Contractor by the CO as a potential threat to the health, safety, security, and/ or general well-being or operational mission of the instillation and its population.

Contractor must provide the Government at time of contract award a list of Contractor employees/ names and position titles, with updates to this list as required. All contract employees depending on particular condition, occasion or place, or job assignment must require professional, suitable attire. The selection, assignment, reassignment, transfer, supervision, management and control of Contractor employees in performance of this SOW and each task order must be the responsibility of the Contractor; however, the Contractor must comply with the requirements set forth in this SOW and FAA MMAC regulations concerning conduct of employees as referenced herein. Some Task Orders may require a Task Level Quality Control Plan that must be submitted to the COR/CO at time of task order proposal.

2.10 Use of Federal Employees: The Contractor must not employ any person who is an employee of the United States Government if the employment of that person would create a conflict of interest.

2.11 Quality Control Program: The Contractor must establish and maintain a Quality

Control Plan to ensure the requirements of this contract are provided as specified.

The contractor must provide a Quality Control Plan describing the inspection system for the requested services listed in the SOW. The Contractor must develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The written Quality Control Plan must be required when proposals are submitted. The CO will notify the Contractor of acceptance or required modifications to the Plan. The Contractor must make appropriate modifications (at no additional cost to the Government) and obtain acceptance of the Plan by the CO before the start of the performance period. The Plan must be updated as changes occur and must be submitted for review and acceptance by the Government.

2.12 Quality Assurance: The Government will monitor and evaluate the Contractor’s performance under this contract. When an observance indicated defective performance, the COR will notify the CO and the Contractor. Any action taken by the CO as a result of surveillance will be according to the terms of this contract. Any matter concerning a change to the scope, prices, terms or conditions of this contract must be referred to the CO. The services to be performed by the Contractor during the period of this contract will at all times and places be subject to review by the CO or authorized representative(s). Other Government personnel may from time-to-time observe Contractor operations. These personnel will not interfere with Contractor performance.

2.13 Performance Task Meetings: The Contract Manager may be required to meet with the COR and the CO during the performance of this contract. Meetings will be as often as necessary as determined by the CO. Written minutes will be taken by the Government and signed by the COR, CO and Contract Manager; if written minutes are taken and the contractor non-concurs with the minutes, they must so state any areas of non-concurrence in writing to the CO within 10 calendar days of receipt of the signed minutes. The minutes will be included in the contract file.

2.14 Employee Meetings and Training: In Accordance with AMS 3.13-10, Contractor personnel may be included in FAA sponsored specialized training provided/purchased for Government purposes (i.e.: change in mission, procedures, and equipment), on a space available basis or at a pro-rated cost to the contractor at the discretion of the user organization and subject to workloads, cost and other Government considerations. The determination to attend additional functions must be made at the sole discretion of the Government. The Contractor must submit the Support Contractor Authorization (FAA Sponsored Training) form (Attachment 2) to the COR and CO for approval prior to attending any FAA sponsored training.

Employee time in space available and contractor paid training will not be charged to the contract unless specified and funded in the applicable task order and negotiated and approved by the CO.

2.15 Travel: The Contractor may be required to travel in management of the contract, for formal FAA specific training, and/or performance of work under the contract. The Contractor must coordinate travel with the COR and obtain prior authorization for travel from the CO prior to incurring any travel costs (Attachment III). A proposal showing a complete breakdown of all estimated travel charges must be provided to the CO at no additional cost to the Government. If accepted, the CO will provide a written authorization to the Contractor to proceed with travel, provided travel funds are available on the individual task order. The Contractor is responsible for arranging all required travel. Allowable reimbursements on travel costs must be in accordance with AMS Clause 3.3.2-2 “Reimbursement of Travel and Subsistence.”

2.16 Place of Performance: Workstations located at the MMAC in Oklahoma City, Oklahoma will be made available to the Contractor employees as needed for each individual task order. However, if an individual task order states place of performance other than the MMAC, workstations will be provided at the designated place of performance.

3.0 General Information:

3.1 Physical Security: Most work will be performed within secure facilities. Some contract employees may be issued Government keys to facilitate contract performance. The Contractor must be responsible for safeguarding all Government property provided for contractor use or under contractor control. Whenever a work area is to be unattended for a period of time, Government facilities, equipment, and materials must be secured. Government property totally under the contractor’s control (in-possession, in-travel, etc.) will be totally the contractor’s responsibility.

The Contractor must provide the COR/CO a listing of government-provided property per employee and maintain said property list.

The Contractor must establish and implement methods of ensuring that all keys and identification (ID) cards or vehicle decals issued to the Contractor by the Government are not lost or misplaced and not used by unauthorized persons. No keys issued to the Contractor by the Government must be duplicated. The Contractor must develop a procedure covering key control that must be included in the Quality Control Plan. Such procedures must include turn-in of any issued keys by personnel who no longer require access to locked areas. The Contractor must immediately report the occurrences of lost or duplicate keys to the CO. The Contractor must prohibit the use of Government issued keys by any persons other than the Contractor’s employees. The Contractor must prohibit the opening of locked areas by Contractor employees to permit entrance of persons other than Contractor’s employees engaged in performance of assigned work in those areas, or personnel authorized entrance by the CO.

3.1.1 Security Requirements: The Contractor must comply with all contractual security requirements listed in the contract.

3.2 Hours of Operations: During all applicable periods of performance, the Contractor must provide services Monday through Friday, during the operating hours of 0600-

1800. The Contractor must observe the same Federal holidays and mandatory time-off periods as the FAA MMAC Government Personnel. The Contractor must optimize the personnel staffing and manning to match the SOW and each task order requirements and performance criteria between the operating hours of 0600-1800. Organizational hours of support may change over the course of the contract and the Contractor must support this dynamic environment. The Contractor must support all SOW task requirements. In doing so, this must include work to be performed weekends and evenings in order to accommodate “scheduled” activities. The Contractor must provide overtime, as required and authorized by the CO to cover unforeseen workload increases or unanticipated workload surges.

Contractor employees may be authorized to makeup missed work hours at the discretion of the Government with COR and CO approval.

Observance of Legal Holidays and Facility Closures: Contractor must normally not be required or allowed to work when their assigned facility is on holiday or closed.

During such periods, the contractor will not be compensated for labor hours without:

1) advanced direction by the CO or COR; or 2) the work being a response to a Government emergency. Following is a list of U.S. Federal holidays and reasons for facility closures:

a. New Year’s Day, January 1

b. Martin Luther King’s birthday, the third Monday in January

c. President’s Day, the last Monday in February

d. Memorial Day, the last Monday in May

e. Independence Day, July 4

f. Labor Day, the first Monday in September

g. Columbus Day, the second Monday in October

h. Veteran’s Day, November 11

i. Thanksgiving Day, the fourth Thursday in November

j. Christmas Day, December 25

k. Any other day/time designated by Federal statute, executive order, or Presidential Proclamation

l. Adverse weather conditions or national emergencies may require the MMAC to close

m. MMAC building closures or individual task shutdowns

3.3 Continuity of Services - Mission Critical – In accordance with the AMS Clause 3.2.1.5-4 “Continuity of Services – Mission Critical Contracts:

(a) The contractor recognizes that the supplies and/or services under this contract are critical to FAA and must be continued without interruption during times of National Emergency or Incidents of National Significance. Supplies and/or services to be continued without interruption are:

Personnel, management, supervision, transportation, quality management, equipment, materials and subcontract items or services as necessary to perform various administrative services as stated in specific statements of work for each individual task order(s)

(b) National Emergencies or Incidents of National Significance include:

(1) Outbreak of pandemic influenza or infectious disease;

(2) Terrorist attack; and

(3) Natural disaster.

(c) Because some of the supplies and/or services under this SIR or contract are deemed critical by FAA, the contractor must make every reasonable effort to deliver these supplies and/or services per the contract requirements during times of National Emergency or Incidents of National Significance; however, the presence of this clause does not affect or diminish the Contractor's rights under Default or Termination clauses incorporated into this SIR or contract.

(d) Within 90 days after award, the contractor must submit a Continuity of Contract

Performance Plan to the Contracting Officer (CO) for review and acceptance. This plan describes the processes and tools that the contractor will commit to ensure supplies and/or services are delivered as required during times of National Emergency or Incidents of National Significance. This plan must include the following sections:

(1) Plans and Procedures: Detail the plans and procedures in place that will provide for continued contract performance for supplies and/or services during times of National Emergencies or Incidents of National Significance;

(2) Essential Functions: Record functions that are essential to the continuation of mission critical contract performance;

(3) Delegations of Authority, Planned Order of Succession, and Cross-Training:

Procedures in place to ensure personnel are available to make key decisions and perform critical services when primary personnel are unavailable;

(4) Alternate Operating Facilities: When the primary facility is unavailable, detail plans to make available other facilities unaffected by the National Emergency or Incident of National Significance. If contract performance allows, this may include alternatives such as telecommute;

(5) Interoperable and Effective Communications: Identify alternate communication systems if primary systems are unavailable;

(6) Critical Records or Data: Identify plans in place to ensure critical records and data are still available to ensure the integrity of contract performance;

(7) Protection of Human Capital: Identify comprehensive plans to protect the overall health and welfare of the workforce in times of National Emergency or Incidents of National Significance;

(8) Testing and Training of the Plan: Detail comprehensive testing and training of the plan to improve the execution of contract performance in times of National Emergency or Incidents of National Significance;

(9) Devolution of Control and Direction: Identify plans and the ability to transfer authority and responsibility of essential functions from the primary location to other sites and employees; and

(10) Reconstitution and Resuming Normal Operations: Identify procedures and processes to expedite the return of contract performance and operations to their normal state.

(e) The Continuity of Contract Performance Plan must be made available by the contractor to all authorized contractor personnel with a "need-to-know" for review and use during the term of the contract.

(f) The Continuity of Contract Performance Plan must be updated as needed.

3.4 Telework: Telework is a work arrangement that allows an employee to perform work, during any part of regular, paid hours, at an approved alternative worksite (e.g., home, telework center, etc.). The Government may request that the Contractor implement telework procedures under certain conditions; therefore, the Contractor must have established Telework Agreements in place with their employees. Upon award, the Contractor telework agreement must be submitted to the FAA CO for review and documentation of compliance with Government safety and property guidelines. The Contractor telework agreement should be submitted annually to incorporate updates as necessary. The Contractor is responsible for their employees, labor hours, assignments, and government property while in telework status.

Unscheduled telework is when a manager approves a request to telework from a telework-ready employee on a non-telework day due to emergency related conditions (e.g., inclement weather, building closures, or other agency announced emergencies). The process for requesting unscheduled telework of Contractor employees is as follows:

• The Government request will be coordinated with the CO and the Contractor

PM.

• The request will identify the unscheduled telework condition (e.g., inclement weather, building closures or other agency announced emergencies), FOR OFFICIAL USE

• The request will identify what Contractor labor category is eligible for telework.

(NOTE: FAA defines eligible positions/assignments as those which require/have equipment and access to work off-site, with instructions for documenting assignments).

• The COR will identify tasks and approve the deliveries for the specific telework date, time and tasks.

In furtherance of Continuity of Operations Planning (COOP), a telework program may be enacted to ensure the Government’s mission-critical operations stay operational during times of National Emergency or Incidents of National Significance. If applicable, prior to task award, the COR(s) must identify to the Contractor that the task requires a continuity of critical services and at what level those services must be delivered. This Mission-Critical task must include a filled out AMS Clause 3.2.1.5-4 “Continuity of Services – Mission Critical Contracts” as identified in 3.3. All scheduled or unscheduled telework will be at no additional cost to the Government.

3.5 Overtime Directed by the Government: Overtime may be necessary on occasion as requested by the CO or COR. Overtime will be authorized and funded separately under the Over and Above CLIN only when approved by the CO and only when absolutely necessary to meet work requirements, not failure to meet schedules or availability of contractor personnel.

3.6 Overtime Requested by the Contractor: In the event the Contractor deems overtime necessary to meet work requirements, the Contractor must submit a written request to the CO and COR for the approval of overtime. The request must identify in detail what service requires overtime, how many work-hours are required, and for what segment of the organization the work is being performed. The CO must approve all requests by the contractor for overtime in writing before any overtime is allowed.

3.7 Employee Identification: Contract personnel must be issued a contractor identification card identifying them as a contractor employee. The identification cards must be worn at all times while performing services under this contract.

3.8 Disclosure: The Contractor must not publish or disclose in any manner any information, without the CO’s written consent, the details of any information received about the FAA MMAC or DOT.

3.9 Threats or Hazards: If new or unanticipated threats or hazards are discovered by either the Government or the Contractor, or if existing safeguards have ceased to function, the discoverer must immediately bring the situation to the attention of the other party.

3.10 Conservation of Utilities: The Contractor must instruct employees in utility conservation practices. The Contractor must be responsible for operating under conditions that preclude the waste of utilities, which must include the following:

(A) Lighting must be used only in areas where and when work is actually being performed; (B) Mechanical equipment controls for heating, ventilation, and air-conditioning systems must not be adjusted by the Contractor or by Contract employees unless authorized; (C) Water faucets or valves must be turned off after the required usage has been accomplished; (D) Government telephones, computer, and other government equipment must be used for official Government business.

3.11 Environmental Protection and Safety: The Contractor must be knowledgeable of and comply with all applicable federal, state, and local laws, regulations and requirements regarding environmental protection. In the event environmental laws or regulations change during the term of this contract, the Contractor is required to comply as such laws come into effect.

3.12 Orientation Plan: To ensure a smooth transition in the change of work effort from the current contract, the Contractor must begin the 30-day orientation period as required by the solicitation/contract. The purpose of this orientation is to: (1) Observe work accomplished by current employees; (2) Complete personnel requirements (work force) including the hiring of personnel to assure satisfactory performance beginning on the contract start date. Soliciting personnel for employment during their duty hours is prohibited, unless interview arrangements are made through the contracting and personnel offices; (3) Obtain security clearances, if required; (4) Complete training requirements and accomplish necessary training of Contractor employees; (5) Complete the development of necessary work plans/procedures; (6) Complete the development of quality control plans and procedures; (7) Include this orientation period in the phase-in schedule presented to the Government.

3.13 Phase-in Plan: It is essential to the Government that services currently being performed are continued without interruption. Consequently, it is imperative that transition from incumbent contractor to follow-on contractor be accomplished in a well-planned, orderly and efficient manner to bringing the new work force to full contract performance. The Contractor must be allowed access to the facilities to familiarize supervisors, key personnel and staff with equipment, reporting, work scheduling and procedures. However, such access will not interfere with the production efforts of current contract personnel. To preclude such interference, arrangements for access to the Government facilities will be made with the CO.

Access will be limited to the following categories of personnel: (1) Contractor supervisory and clerical personnel; (2) Contractor equivalent of a Government supply clerk.

3.14 Phase-Out Activities: If there is a change in Contractor or if the operation reverts to in-house, the incumbent Contractor must provide familiarization to the Government or the follow-on Contractor, whichever the case may be. During the phase-out familiarization period, the incumbent must be fully responsible for all current task order services. In the event the follow-on contract is awarded to other than the incumbent, the incumbent Contractor must cooperate to the extent required to permit an orderly change over to the successful Contractor. With regard to the successor Contractor’s access to incumbent employees, a recruitment notice may be placed in each facility. At the conclusion of any performance period, including option periods or extensions, the services provided under this contract may be awarded to another contractor. The contractor in place must be required to assist in the phase-in activities.

3.15 PRIVACY AND SECURITY: Clearance: A level 1 or level 5 security clearance is required for all contractors on this task unless designated differently on the individual task order (see CLA.4554 Section I). Work at Federal Aviation Administration (FAA) owned or leased facilities must be performed only while under escort of an authorized FAA employee. Contractor must comply with all applicable DOT, FAA and local security directives while performing work under this contract. In lieu of an escort, the Government must require all persons working in this contract to provide personal background data on Government furnished forms to AMC-700 for initiation of the appropriate personnel security investigation prior to being permitted access to FAA facilities, information, or property. If Government property is involved, the contractor must comply will all DOT, FAA, and local directives and any special requirement directed by the CO regarding accounting, control, and physical security of such property and provide and audit trail on acquisition, storage and use of Government of contractor purchased Government property, supplies, and equipment.

The Privacy Act will pertain to all data and tasks. All contractor personnel must be required to take appropriate actions to prevent disclosure of information.

4.0 SECTION --DEFINITIONS

4.1 STANDARD DEFINITIONS

4.1.1 Quality Assurance: Those actions taken by the Government to assure services meet the requirements of the SOW.

4.1.2 Quality Control: Those actions taken by the contractor to control the performance of services so that they meet the requirements of each tasks SOW.

4.1.3 Contracting Officer (CO): The person authorized to act on behalf of the

Government to negotiate and award contracts and modifications thereto, and to administer contracts through completion or termination. Except for certain limited authority delegated by the CO to a technical representative, the CO is the only individual with the authority to direct the work of the contractor.

4.1.4 Contracting Officer Representative (COR): The authorized Government representative(s) acting within the limits of written delegated authority for management of specific projects or functional activities. Separate tasks or subtasks may have specific COR’s with specific delegations. Copies of CO delegations and the location of applicable executive delegations will be provided to the contractor.

5.0 GOVERNMENT FURNISHED PROPERTY (GFP) AND SERVICES

5.1 General: The Government must provide, without cost, available facilities, equipment, materials and/or services listed below.

5.1.1 Property: No formal GFP is contemplated under this contract. In the event that

GFP is to be transferred to the contractor, the transfer will be included in the controlling Task Order(s).

5.1.2 Facilities: The host Government organization must provide available facilities at the Mike Monroney Aeronautical Center (MMAC), 6500 South MacArthur Boulevard, Oklahoma City, Oklahoma 73169, or other Government leased/ owned facilities for performance under this contract.

5.1.2.1 The on-site management staff must be provided suitable, unfurnished, facilities at the MMAC in accordance with FAA Order 4665.4.

5.1.2.2 Contractor employees must be provided a suitable work stations (e.g., desk, chair, etc.) required to perform the services for each task at the Government task location.

5.1.3 Equipment: The Government must furnish the contractor employee access to appropriate equipment required to perform services for each task at Government facilities.

Telephones: Government telephones are provided for use in conducting official business. Occasionally, contractor employees are permitted to make calls that are considered necessary in the interest of the Government. Examples are as follows:

• Calls to home or doctor if a Contractor employee is injured or becomes sick at work.

• Brief calls to a location within the local commuting area to speak to a spouse or a minor child or those responsible for the child.

• Brief calls to locations within the local commuting area that can be reached only during working hours, such as local Government agency, bank, or physician.

• Brief calls to locations within the local commuting area to arrange for emergency repairs to home or car.

Mail Postage: Contractor employees must not have their personal mail directed to the Government office or use Government-furnished postage, either metered or stamps, for personal benefit.

Internet and Electronic Media Access: All Internet and electronic media access accomplished by contractor employees (utilizing Government-furnished equipment) must be for official Government business and in support of task requirements. Use of computer systems for personal use is prohibited.

5.1.4 Materials: The Government must furnish the following:

5.1.4.1 Basic reference manuals and any revisions, updates, and changes thereto for use by the contractor.

5.1.4.2 Available administrative supplies required in the performance of tasks.

5.1.4.3 Services: Utilization of Government information systems and internal mail distribution systems will be provided to the extent that contract performance requires their use. Systems must not be used for contractor or individual employee purposes. Contractor personnel may use available initial emergency medical services and concessions located in Government facilities.

6.0 SERVICE DELIVERY SUMMARY:

SDS Number and Performance Objective

SOW

Ref.

Performance Threshold

Method of Surveillance

SDS #1

The Contractor must provide a Personnel Management Plan at time of Proposal submission and an

2.4

100% Compliance updated plan 30 days after contract award

SDS #2

The Contractor must provide a Quality Management Plan at time of Proposal submission and an updated plan 45 days after contract award

2.13

SDS#3

The Contractor must be able to provide administrative support services in accordance with each individual task order

2.1 2.8

Customer Complaint(s) & Periodic Inspection

SDS #4

The Contractor must provide a government property list to the COR/CO which is updated as required

3.1

SDS #5

The Contractor must provide non-disclosure statement for all employees 45 days after contract award and for each new employee placed into employment on MMAC

100 % Compliance

Periodic Inspection

SDS #6

The Contractor must provide a Supervisory Plan at time of Proposal submission and an updated plan 30 days after award

100 % Compliance

SDS #7

Within 90 days after award, the contractor must submit a Continuity of Contract Performance Plan to the Contracting Officer (CO) for review and acceptance. This plan describes the processes and tools that the contractor will commit to ensure supplies and/or services are delivered as required during times of National Emergency or Incidents of National Significance.

3.3 (d)

7.0 CONTRACTOR FURNISHED ITEMS AND SERVICES

7.1 General. The contractor must furnish personnel, services management and supervision to perform each task.

7.2 In the event that contractor acquired facilities, equipment or materials are required due to non-availability of Government resources, such resources will be ordered under Task Orders as Materials/Subcontracts/Other Direct Costs items at actual or market prices.

8.0 LABOR CATEGORIES (See Attachment 1 to SOW)

8.1 Levels of Expertise and Competence: All labor categories require the best combination of expertise and competence available to perform the duties described in the Service Contract Act Directory of Occupations issued by the DOL and the work/skills defined in this SOW or Task Order work statements that are obtainable at prevailing or negotiated wage rates.

8.2 Scope. The scope of this SOW is not meant to exclude administrative tasks or specific efforts under a task that may require unique/temporary combinations of expertise, competence and/or responsibility that are available.

Attachment I

LABOR CATEGORY/SKILLS

Employee Class Government Equivalency

DOL Occupational Code

General Clerk I GS-2 01111 General Clerk II GS-3 01112 General Clerk III GS-4 01113

Technical Writer II GS-9 30462 Technical Writer III GS-11 30463

Administrative Assistant GS-7 01020 Receptionist GS-3 01460

Word Processor III GS-5 01613 Accounting Clerk I* GS-3 01011 Accounting Clerk II* GS-4 01012 Accounting Clerk III* GS-5 01013

*Potential new requirement

OFFICIAL USEONLY

Attachment II

OMB Control No. 2120-0595 FAA Template No. 84 (1/2017)

SUPPORT CONTRACTOR AUTHORIZATION

SECTION A. To Be Completed by Support Contractor

1. Requestor's Name (person who wishes to take training) 2. Requestor's Company & Address

3. Requestor's Title 4. Requestor's Telephone Number

5. Support Contract Number

6. Course Title 7. Dates of C

8. Contractor Officer must select A or B:

A. Contractor Statement (unique content). The Contractor agrees that if FAA or another Government entity allows requestor to attend the above course, then attendance is on a space-available basis, AND the FAA WILL NOT pay direct hourly charges associated with the number of hours spent in the training.

B. Contractor Statement (unique content). The Contractor agrees that if FAA or another Government entity allows requestor to attend the above course, then attendance is on a space-available basis, AND the FAA WILL pay direct hourly charges associated with the number of hours spent in the training as provided in the provisions of the FAA contract identified in line 5..

9. Justification to Attend Training

10. Signature of Requestor's COR 11. Date

12. COR's Name/Title (printed or typed) 13. Telephone Number

SECTION B. To Be Completed by FAA Contracting Officer

14. Contracting Officer's decision

Check One The requestor's attendance is authorized. The requestor's attendance is NOT authorized

15. Supporting Statements

16. Signature 17. Title 18. Date

Contracting Officer, OFFICIAL USEONLY

Attachment III