J-37_-_EITSS_Pricing_Proposal_Template_final.xlsx

XLSX spreadsheet 76 KB Posted Dec 13, 2018

Attached to: Enterprise IT Shared Services (EITSS) Federal contract opportunity
Solicitation number: 693JK419R500005
Issued by: Department of Transportation Immediate Office of the Secretary Transportation

About this file

Written by GovTribe AI · Dec 29, 2023

This document provides details for a federal contract solicitation seeking infrastructure and operations support services. The Department of Transportation is soliciting proposals for the Enterprise IT Shared Services requirement to provide contract support for the DOT Common Operating Environment. Proposals are due on January 8, 2019 between 10:00 am and 3:00 pm Eastern at the DOT headquarters and must be submitted in person on thumb drives in sealed envelopes identifying the offeror and point of contact. The requirement has both an unrestricted and a small business set-aside track, with the small business prime needing to perform 51% of effort. The NAICS code is 541513 with a $27.5 million size standard. Offerors should follow instructions in the revised final RFP. Services sought include infrastructure, standard operations, messaging, and desktop support.

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J-37 - EITSS Pricing Proposal Template_final

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Other files for this federal contract opportunity

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Solicitation_693JK419R500005_Amendment_4.pdf	PDF	Jan 30, 2019
J-42_-_Unrestricted_SF-33_-_Solicitation_Offer_and_Award.pdf	PDF	Jan 11, 2019
EITSS_Amendment_Schedule.pdf	PDF	Jan 11, 2019
EITSS_Final_Amendment_Cover_Letter_-_11January2019.pdf	PDF	Jan 11, 2019
J-42_-_Small_Business_SF-33_-_Solicitation_Offer_and_Award.pdf	PDF	Jan 11, 2019
SMALL_BUSINESS_RFP__FINALVERSION_FINAL.pdf	PDF	Dec 21, 2018
Unrestricted_EITSS_RFP_FINALVERSION_FINAL.pdf	PDF	Dec 21, 2018
J-42_-_SF_33_-_Solicitation_Offer_and_Award_updated_13December2018.pdf	PDF	Dec 13, 2018
J-11_-_Critical_Incident_Management_Overview.pdf	PDF	Dec 13, 2018
J-21_-_Infrastructure_Servers_Inventory_Final.pdf	PDF	Dec 13, 2018
__EITSS_Cover_Page_with_Key_Deadlines_12-12-2018.pdf	PDF	Dec 13, 2018
J-1_DOT_EITSS_-_Program_Mgmt_and_Integration_Support_PWS_-_SMALL_BUSINESS-FINAL_12-11-2018.pdf	PDF	Dec 13, 2018
J-29-_Desktop_Laptop_Hardware_and_Wireless_Catalog.pdf	PDF	Dec 13, 2018
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J-3_DOT_EITSS_-_Infrastructure_Operations_PWS_-_12-12-2018.pdf	PDF	Dec 13, 2018
J-8_-_Network_Software_and_Vendor_Support.pdf	PDF	Dec 13, 2018
J-38_-_OST_Small_Business_Subcontracting_Plan_Template__FINAL.pdf	PDF	Dec 13, 2018
J-24_-_Core_Image_Software.pdf	PDF	Dec 13, 2018
J-9_-_Security_Assets_-_Hardware_and_Software.pdf	PDF	Dec 13, 2018
J-5_-_Historical_Metrics_and_Monthly_Snapshot.pdf	PDF	Dec 13, 2018
J-30_-_EITSS_Current_Environment_Summary-FINAL.pdf	PDF	Dec 13, 2018
J-39_-_Disclosure_of_Lobbying_Activities.pdf	PDF	Dec 13, 2018
J-40_-_Past_Performance.pdf	PDF	Dec 13, 2018
J-34_-_Policy_-_National_Initiative_for_Cybersecurity_Education_(NICE)Cybersecurity_Workforce_Framework.pdf	PDF	Dec 13, 2018
J-35_-_Policy_-_Departmental_Web_Policy.pdf	PDF	Dec 13, 2018
J-2_DOT_EITSS_-_End_User_Operations_PWS_FINAL-12-12-2018.pdf	PDF	Dec 13, 2018
J-22_-_DOT_Remedy_Environment_Overview_-_Final.pdf	PDF	Dec 13, 2018
J-13_-_Policy_-_Privacy_Policy_for_Information_Sharing_Environment.pdf	PDF	Dec 13, 2018
J-17_-_Policy_-_Personally_Identifiable_Information.pdf	PDF	Dec 13, 2018
J-14_-_Policy_-_IT_Management.pdf	PDF	Dec 13, 2018
J-28_-_Test_Lab_Volume.pdf	PDF	Dec 13, 2018
J-27_-_Test_Lab_Inventory_and_Diagrams.pdf	PDF	Dec 13, 2018
J-4_-_Definition_of_Terms_and_Acronyms_Final.pdf	PDF	Dec 13, 2018
_SMALL_BUSINESS_RFP__FINALVERSION.pdf	PDF	Dec 13, 2018
J-31_-_Modes_and_Services_Provided.pdf	PDF	Dec 13, 2018
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_Unrestricted_EITSS_RFP_FINALVERSION.pdf	PDF	Dec 13, 2018
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Instructions

Offeror Instructions

The Offerors are required to fill in this attachment as part of their response to the EITSS RFP

Offeror is to fill out the cell shaded in blue only. Cells shaded in Green will automatically populate The Pricing sheet is only to be used to provide a comparison of costs during the Price Evaluation. The DOT fully expects the contractor to work with the DOT to transition the staffing and delivery model over time to a Firm Fixed Price (FFP) contract that lowers the staff count and to gain operating and cost efficiencies The conversion to FFP is on this file on a Tab labeled Conversion to FFP. The rates provided by Offeror will be used to assess the Day 1 staffing model.

Transition Cost Tab:

The Offeror will propose a Fixed Price for Transition Services Offeror shall add or remove the appropriate number of cells/columns if fewer or additional months are needed for the transition. Offeror should assume a Transition Period of 3 months for evaluation purposes.

End User Support Rate, PgMgt_Int Support, and Infrastructure Ops Sheet Tab:

This tab provides the labor categories per tasks defined in each PWS.

This tab also lists the number of resources by labor category that comprise the anticipated DOT Staffing model (per knowledge known to the government at the release of the RFP).

Offeror shall provide the on-site and off-site hourly rate (blue columns) for each labor category (assume Washington DC duty location for personnel with the exception of the Field Task Support in the End User Support tab. For Field Support, use information provided in DOT Service Locations Attachment J-7 to determine current duty location of personnel).

Describe any changes to labor categories and labor hours to provide the Federal government with a clear understanding of the Offeror’s intent for its Business Proposal.

Since the ECI index in the future is not available today, the DOT will use Base Period Year rates for evaluation purposes in all subsequent years. For subsequent years thereafter, the annual rate increase will be based on the US Department of Labor’s Bureau of Labor Statistics’ Employment Cost Index (ECI) for Civilian Labor (DOL ECI – Civilian Labor) of the previous year.

Offeror will provide an hourly rate up to two decimal points.

Other Direct Costs should be included for any Software/Tools Costs, ODCs, Travel.

Labor Categories:

These are the labor category descriptions Conversion to FFP:

Provides an expectation of the timeline for services that will be converted to Firm Fixed Price

Transition

Transition Support		Month 1 Cost ($)	Month 2 Cost ($)	Month 3 Cost ($)	GRAND TOTAL
	Labor Cost	$ - 0	$ - 0	$ - 0	$ - 0
	Offeror to list if any (Examples could include Software/Tools Costs, Hardware, ODCs, Travel)	$ - 0	$ - 0	$ - 0	$ - 0

Total $ - 0 $ - 0 $ - 0 $ - 0

PgMGT_Int Support _ Small Bus

	Program Management and Integration Support: Pricing Scenario based on Attachment J-1 PWS
	Task Area	Sub Task Area	Labor Category	FTEs
Hours	Base Period
On-Site Hourly Rate	Base Period
Off-Site Hourly Rate	Base Period (Year 1 and 2)
Total Cost	Option Year 1
On-Site Hourly Rate	Option Year 1
Off-Site Hourly Rate	Option Year 2
On-Site Hourly Rate	Option Year 2
Off-Site Hourly Rate	Option Year 3
On-Site Hourly Rate	Option Year 3
Off-Site Hourly Rate	Option Year 4
On-Site Hourly Rate	Option Year 4
Off-Site Hourly Rate	Option Year 5
On-Site Hourly Rate	Option Year 5

Off-Site Hourly Rate

1.0 - Program Management Support
		Program Manager	1	1880	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0
	1.1 - Task Order Management
		Administrative/Clerical	2	3760	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0
		Enterprise Project Manager - Mid	1	1880	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0
	1.2 - Quality Management Planning
		Quality Assurance Specialist - Mid	1	1880	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0
		Quality Assurance Specialist - Senior	1	1880	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0
	1.5 - Program Management and EITTS Performance Support
		Enterprise Resource Planning Specialist - Mid	1	1880	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0
		Enterprise Resource Planning Specialist - Senior	1	1880	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0
	1.6 - Service Level Management
		Business Subject Matter Specialist - Mid	1	1880	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0
		Enterprise Project Manager - Mid	1	1880	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0
2.0 - Project Management
	2.1 - Project Management Support
		Enterprise Project Manager - Lead	1	1880	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0
		Enterprise Project Manager - Mid	5	9400	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0
		IT Project Scheduler	2	3760	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0
	2.2 - Technical Writing Support
		Technical Writer	3	5640	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0
	2.3 - Communications Support
		Business Communications Analyst - Mid	2	3760	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0
3.0 - Asset Management
		Asset Manager - Lead	1	1880	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0
	3.1 - Hardware Asset Management
		Asset Management - Junior	3	5640	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0
		Asset Management - Mid	2	3760	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0
	3.2 - Software Asset Management
		Asset Management - Mid	2	3760	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0
		Asset Management - Senior	1	1880	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0
4.0 - Business Relationship Management
		Business Subject Matter Specialist - Senior	1	1880	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0
		Business Subject Matter Specialist - Mid	3	5640	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0
5.0 - Product and Service Catalog
		Service Catalog Specialist	1	1880	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0
		Business Communications Analyst - Mid	1	1880	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0
6.0 - Process and Integration Support
		Business and Process Integration - Lead	1	1880	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0
	6.1 - Change Management
		Change Manager	1	1880	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0
		Change Coordinator	1	1880	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0
	6.2 - Configuration Management
		Configuration Manager	1	1880	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0
		Configuration Specialist	2	3760	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0
	6.3 - Release Management
		Configuration Manager	1	1880	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0
		Configuration Specialist	1	1880	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0
	6.4 - Endpoint and Infrastructure Integration and Testing
		Test Engineer - Senior	2	3760	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0
	6.5 - Engineering Test Lab Support
		Test Engineer - Mid	2	3760	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0
LABOR TOTAL			50
Other Direct Costs				92120
GRAND TOTAL

End User Support - Unrestricted

	End User Support: Pricing Scenario based on Attachment J-3 PWS
Task Area	Sub Task Area	Labor Category	FTEs	Hours

On-Site Hourly Rate

Off-Site Hourly Rate	Base Period (Year 1 and 2)
On-Site Hourly Rate	Option Year 1
On-Site Hourly Rate	Option Year 1
Off-Site Hourly Rate	Option Year 2
On-Site Hourly Rate	Option Year 2
Off-Site Hourly Rate	Option Year 3
On-Site Hourly Rate	Option Year 3
Off-Site Hourly Rate	Option Year 4
On-Site Hourly Rate	Option Year 4
Off-Site Hourly Rate	Option Year 5
On-Site Hourly Rate	Option Year 5

Off-Site Hourly Rate

1.0 - Tier 0 - Customer Service Portal
	1.1 - Customer Service Portal	Business Communications Analyst - Mid	1	1880	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0
	1.2 - Self Services Support	Business Communications Analyst - Mid	1	1880	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0
	1.3 - Knowledge Management Support	Business Communications Analyst - Mid	1	1880	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0
		Enterprise Resource Planning Specialist - Mid	1	1880	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0
2.0 - Tier 1 Support		End User Operations Manager	1	1880	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0
	2.1 - Service Desk / Incident Management Support	Customer Service Center Manager	1	1880	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0
		Enterprise Operations Center Manager	1	1880	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0
		Call Center Engineer - Junior	22	41360	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0
		Call Center Engineer - Mid	3	5640	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0
		Escalation Engineer - Mid	2	3760	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0
		Call Center Engineer - Senior	2	3760	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0
	2.2 - Telephone Operations (TOPS) Administration	Communications Support Analyst - Mid	3	5640	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0
	2.3 - Operator and Directory Support Services	Communications Support Analyst - Junior	4	7520	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0
3.0 - Tier 2 Support		Desk Side Engineer Manager	1	1880	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0
	3.1 - Deskside Support	Desk Side Engineer - Mid	6	11280	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0
		Desk Side Engineer - Junior	10	18800	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0
		Desk Side Engineer - Senior	2	3760	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0
		Mobile Device Engineer - Lead	1	1880	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0
		Mobile Device Engineer - Mid	7	13160	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0
	3.2 - Install, Move, Add, Change (IMAC)	IT Support Specialist - Mid	4	7520	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0
		IT Support Specialist - Senior	2	3760	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0
	3.3 - Field Support Services	Field Support Manager	1	1880	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0
		Desk Side Engineer - Junior	7	13160	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0
		Desk Side Engineer - Mid	16	30080	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0
LABOR TOTAL			100	188000			$ - 0
Other Direct Costs							$ - 0
GRAND TOTAL							$ - 0

Infrastructure Ops - Unrestrict

Infrastructure Operations: Pricing Scenario based on Attachment J-2 PWS
Task Area	Sub Task Area	Labor Category	FTEs	Hours

On-Site Hourly Rate

Off-Site Hourly Rate	Base Period (Year 1 and 2)
On-Site Hourly Rate	Option Year 1
On-Site Hourly Rate	Option Year 1
Off-Site Hourly Rate	Option Year 2
On-Site Hourly Rate	Option Year 2
Off-Site Hourly Rate	Option Year 3
On-Site Hourly Rate	Option Year 3
Off-Site Hourly Rate	Option Year 4
On-Site Hourly Rate	Option Year 4
Off-Site Hourly Rate	Option Year 5
On-Site Hourly Rate	Option Year 5

Off-Site Hourly Rate

	*Denoted task area is not being performed on the current contract, or the position does not exist on the current contract.
	1.0 - Management
		1.1 Task Management	Program Manager - Senior	0.5	940	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0
		1.2 Service Management System	Service Management System Engineer - Lead	1	1880	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0
			Service Management System Engineer - Senior	2	3760	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0
			Service Management System Engineer - Mid	1	1880	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0
		1.3 Quality Management Planning	Quality Assurance Specialist - Senior	1	1880	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0
		1.4 Service Request Management Administration	Service Management System Engineer - Senior	1	1880	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0
		1.5 Service Level Monitoring and Reporting	Quality Assurance Specialist - Senior	1	1880	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0
		1.6 Cross-Functional Coordination	Enterprise Operations Manager	0.1	188	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0
		1.7 Customer Service Support	Program Manager - Senior	0.5	940	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0
		1.8 Knowledge Management	Enterprise Operations Manager	0.1	188	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0
		1.9 Availability Management	Infrastructure Operations Manager	0.1	188	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0
		1.10 Capacity Management	Enterprise Operations Manager	0.1	188	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0
		1.11 Performance Management	Enterprise Operations Manager	0.1	188	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0
		1.12 Incident Management	Enterprise Operations Manager	0.1	188	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0
		1.13 Problem Management	Enterprise Operations Manager	0.1	188	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0
		1.14 Administrative Support	Administrative/Clerical	1	1880	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0
	2.0 - Endpoint Engineering
		2.1 Endpoint Engineering Planning and Analysis	Endpoint Engineer - Lead	1	1880	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0
		2.2 Endpoint Engineering Requirements
Definitions and Documentation	Endpoint Engineer - Mid	0.25	470	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0
		2.3 Endpoint Image Build Support	Endpoint Engineer - Senior	0.75	1410	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0
		2.4 Endpoint Patch Management	Endpoint Engineer - Senior	1	1880	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0
		2.5 Endpoint Research and Technology Innovation	Endpoint Engineer - Senior	0.25	470	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0
	3.0 - Infrastructure Engineering
		3.1 General Infrastructure Engineering Requirements	Infrastructure Operations Manager	0.4	752	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0
			Network Engineer - Junior	0.75	1410	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0
			Mail Engineer - Junior	0.75	1410	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0
			Storage Engineer - Junior	0.5	940	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0
			Microsoft System Administrator - Junior	1.25	2350	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0
			Security Engineer - Junior	0.75	1410	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0
			Endpoint Engineer - Junior	0.75	1410	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0
		3.2 Network Engineering	Network Engineer - Senior	3	5640	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0
			Network Engineer - Mid	2	3760	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0
			Network Manager	1	1880	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0
		3.3 Security Engineering Support	Security Engineer - Senior	1	1880	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0
			Security Engineer - Mid	0.5	940	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0
			Security Engineer - Lead	1	1880	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0
		3.4 Site Engineering Services for New Sites
or Site Upgrades	Network Engineer - Mid	0.9	1692	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0
		3.5 Backup and Storage Engineering Support	Storage Engineer - Lead	1	1880	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0
			Storage Engineer - Senior	2	3760	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0
		3.6 Infrastructure Patch Management	UNIX/LINUX System Engineer - Mid	1	1880	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0
			Microsoft System Administrator - Mid	2	3760	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0
		3.7 Infrastructure Research and Technology Innovation	Enterprise Architect*	0.5	940	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0
		3.8 Email Engineering	Mail Engineer - Lead	1	1880	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0
			Mail Engineer - Senior	2	3760	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0
			Mail Engineer - Mid	2	3760	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0
		3.9 Communications and User Collaboration Engineering	Enterprise Operations Manager	0.1	188	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0
		3.10 Engineering Test Lab Support	Test Engineer - Senior	2	3760	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0
		3.11 Facility Moves Engineering Support*	Enterprise Operations Manager	0.1	188	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0
		3.12 Video Teleconference Engineering Support*	VOIP Engineer - Senior*	1	1880	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0
		3.13 File and Print Server Engineering Support	Microsoft System Administrator - Mid	0.75	1410	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0
		3.15 Remote Management and Access Engineering	VDI System Administrator	3	5640	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0
			Network Engineer - Senior	1	1880	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0
		3.16 Server Hosting Engineering	VMware System Administrator - Senior	2	3760	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0
			System Engineer - Lead	1	1880	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0
			UNIX/LINUX System Engineer - Mid	2	3760	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0
		3.17 Software Deployment	Application Packaging Engineer	2	3760	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0
		3.18 Desktop Security Services	Security Engineer - Mid	0.25	470	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0
		3.19 Enterprise Monitoring	Enterprise Management Systems Specialist - Senior	1	1880	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0
			Enterprise Management Systems Specialist - Mid	1	1880	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0
	4.0 - Infrastructure Operations							$ - 0
		4.1 Infrastructure General Support	Infrastructure Operations Manager	0.5	940	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0
			Network Engineer - Junior	0.25	470	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0
			Mail Engineer - Junior	0.25	470	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0
			Storage Engineer - Junior	0.25	470	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0
			Microsoft System Administrator - Junior	0.25	470	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0
			Security Engineer - Junior	0.25	470	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0
			Endpoint Engineer - Junior	0.25	470	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0
			UNIX/LINUX System Engineer - Mid	0.25	470	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0
		4.2 Infrastructure Operations and Administration	Network Engineer - Mid	0.25	470	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0
			Mail Engineer - Mid	0.25	470	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0
			Storage Engineer - Mid	0.25	470	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0
			Microsoft System Administrator - Mid	0.25	470	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0
			Security Engineer - Mid	0.25	470	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0
			Endpoint Engineer - Mid	0.24	451.2	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0
			UNIX/LINUX System Engineer - Mid	0.25	470	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0
		4.3 Network Operations Support	Network Engineer - Senior	1	1880	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0
		4.4 Security Operations Support	Security Engineer - Mid	1	1880	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0
		4.5 Firewall Security Support	Network Engineer - Senior	1	1880	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0
		4.6 Intrusion Detection Services	Security Engineer - Senior	1	1880	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0
		4.7 Enterprise Operations Center*	Network Engineer - Junior	2	3760	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0
			Mail Engineer - Junior	2	3760	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0
			Storage Engineer - Junior	2	3760	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0
			Microsoft System Administrator - Junior	2	3760	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0
			Security Engineer - Junior	2	3760	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0
		4.8 Systems Operations and Maintenance	Microsoft System Administrator - Senior	2	3760	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0
		4.9 Systems Deployment and Testing	Microsoft System Administrator - Mid	0.75	1410	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0
		4.10 Security and Privacy	Security Engineer - Mid	0.25	470	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0
		4.11 Integration Management	Enterprise Architect*	0.5	940	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0
		4.12 Print Server Management	Microsoft System Administrator - Junior	0.5	940	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0
		4.13 Service Operations	Enterprise Operations Manager	0.1	188	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0
		4.14 Storage and Data Management Operations	Backup Engineer - Senior	1	1880	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0
		4.15 Database Administration	Database DBA - Senior	0.9	1692	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0
			Database DBA - Mid	2	3760	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0
			Database DBA - Junior	1	1880	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0
		4.16 Middleware Administration	Middleware Administrator - Mid	1	1880	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0
			Middleware Administrator - Junior	1	1880	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0
		4.17 End User Administration	Microsoft System Administrator - Junior	1	1880	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0
		4.18 Remote Management and Access Operations	Network Engineer - Mid	1	1880	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0
		4.19 Web Hosting Support	Microsoft System Administrator - Junior	0.5	940	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0
		4.20 IT Service Continuity and Disaster Recovery Support	Network Engineer - Mid	0.25	470	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0
			Mail Engineer - Mid	0.25	470	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0
			Storage Engineer - Mid	0.25	470	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0
			Microsoft System Administrator - Mid	0.25	470	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0
			Security Engineer - Mid	0.25	470	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0
			Endpoint Engineer - Mid	0.26	488.8	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0
		4.21 Server Operations	Microsoft System Administrator - Senior	5	9400	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0
		4.22 Backup and Recovery	Storage Engineer - Senior	1	1880	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0
		4.23 Email and Mobile Device Management	Mail Engineer - Mid	1	1880	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0
		4.24 Cloud Environment Management	Network Engineer - Mid	1	1880	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0
			Mail Engineer - Mid	0.5	940	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0
			Storage Engineer - Mid	2	3760	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0
			Microsoft System Administrator - Mid	2	3760	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0
			Security Engineer - Mid	0.5	940	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0
		4.25: Endpoint And Infrastructure Integration And Testing Support	Endpoint Engineer - Mid	0.25	470	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0
			Endpoint Engineer - Senior	1.25	2350	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0
	5.0 - Data Center Operations
		5.1 General Data Center Support	Microsoft System Administrator - Mid	0.5	940	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0
		5.2 Data Center Access Control	Network Engineer - Mid	0.5	940	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0
		5.2 Data Center Operations and Administration	Storage Engineer - Mid	0.5	940	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0
		5.3 Data Center Security	Microsoft System Administrator - Junior	0.5	940	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0
	6.0 - Application Hosting							$ - 0
		6.1 Application Hosting General Tasks	Enterprise Operations Manager	0.1	188	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0
		6.2 Hosting Planning and Analysis	Microsoft System Administrator - Mid	0.25	470	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0
		6.3 Hosting Requirements and Design	Microsoft System Administrator - Mid	0.25	470	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0
		6.4 Network Hosting	Network Engineer - Mid	0.1	188	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0
		6.5 Hosting Hardware and Software Support	UNIX/LINUX System Engineer - Mid	0.2	376	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0
		6.6 Hosting Backup and Restore	Storage Engineer - Junior	0.25	470	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0
		6.7 Hosting Continuity Planning and Execution	UNIX/LINUX System Engineer - Mid	0.1	188	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0
		6.8 Hosting Database Management	Database DBA - Senior	0.1	188	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0
		6.9 Hosting Security	Security Engineer - Senior	1	1880	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0
		6.10 Hosting Initiation	UNIX/LINUX System Engineer - Mid	0.1	188	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0
		6.11 Design - Production Architecture	Microsoft System Administrator - Mid	0.25	470	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0
		6.12 Deploy the Environment	Microsoft System Administrator - Mid	0.25	470	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0
		6.13 Install and Configure Servers	Microsoft System Administrator - Mid	0.25	470	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0
		6.14 Harden the Production Environment	Security Engineer - Mid	1	1880	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0
		6.15 Simulated Migration	Microsoft System Administrator - Mid	0.25	470	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0
		6.17 Production Migration	UNIX/LINUX System Engineer - Mid	0.1	188	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0
	TOTAL			110.25	207270			$ - 0
	Other Direct Costs							$ - 0
	GRAND TOTAL							$ - 0
		Note: Some of the work described is performed by the same individual hence the .1 reference (10%)

Labor Categories

Labor Category

Description

Transition Manager

Experience: At least 10 years of related experience leading and managing large scale IT programs, including service delivery contracts, mission critical programs, IT infrastructure systems and solution development. At least 3 years of proven experience managing a program personnel delivering Infrastructure and Operations Support Services. Must have experience leading at least 2 contract transitions in the past 10 years.

Duties: Responsible for overall execution of the transition to the new contract. Accountable for all facets fo the transition including transition meetings and plans, coordinating between contract and government leadership and technical teams, and completing the transition on time with no service impact to DOT customers. Oversees all aspects of the program transition, from service delivery to IT Infrastructure systems and solution development.

Enterprise Operations Manager Experience: Must have a minimum of 10 years of related experience managing a complex enterprise operation center, providing technical leadership and supervision of operations across end user services and infrastructure operations. At least 5 years of proven experience managing a program with at least 150 personnel delivering Enterprise Operations Support Services. Must possess PMP Certification or equivalent. Must possess a Bachelor’s degree. Degree may be substituted with 5 additional years of related experience. At least 5 years of experience interfacing and presenting to executives.

Duties: Provides technical/management leadership on all enterprise tasks and technology assignments, to include the supervision of operations within Infrastructure and End User Operations. Serves as focal point for all concerns and establishes goals and plans that meet project objectives. Ensures a timely process through which problems are controlled, recognized, researched, and escalated to parties needed to resolve. Coordinates the review and update of all documentation and operational tasks used by the EOC. End User and Infrastructure staff and ensures that all members of the staff are trained and comply with process. The intent is that the Infrastructure Operations Manager and the End User Operations Manager will both support the overarching Enterprise Operations Manager.

Infrastructure Operations Manager Experience: At least 8 years of management experience with an emphasis on Infrastructure programs and/or projects, including mission critical programs, IT systems implementation and solution development. At least 3 years of experience interfacing and presenting to executives. At least 4 years of proven experience managing a program with at least 100 personnel delivering Infrastructure Operations Support Services. Must possess a Bachelor’s degree. Degree may be substituted with 6 additional years of related experience.

Duties: Provides day-to-day management and supervision of overall Enterprise Infrastructure personnel, involving multiple projects and groups of personnel at multiple locations. Organizes, directs, and coordinates the planning and production of all EMS support activities and allocates resources as necessary. Demonstrates written and oral communication skills. Provides comprehensive engineering, operations and maintenance support for the Infrastrucgture tool suite and other enterprise monitoring products. Performs design architectural changes and implementation, following established configuration management processes and schedules. Provides highly specialized technical advice concerning configuration and implementation of metric gathering methodology for monitoring IT facility equipment, applications and services. Analyzes the metric, technical configurations and provides recommendations on the best alternatives. Provides technical guidance for directing and monitoring information systems operations. Designs, builds, and implements network systems. Utilizes software and hardware tools and identifies and diagnoses complex problems and factors affecting network , systems, and application performance. Troubleshoots network, systems, and application performance systems when necessary and provides empirical data and recommendations to improve performance.

End User Operations Manager Experience: At least 8 years of related management experience with an emphasis on Service Desk and End User Computing programs and/or projects, including field support, desktop support, and call center management At least 5 years of proven experience managing a program with at least 100 personnel delivering End User Operations Support Services. At least 5 years of experience interfacing and presenting to executives. Must possess a Bachelor’s degree. Degree may be substituted with 8 additional years of related experience.

Duties: Provides day-to-day management and supervision of overall Enterprise Management Systems (EMS) personnel, involving multiple projects and groups of personnel at multiple locations. Organizes, directs, and coordinates the planning and production of all EMS support activities and allocates resources as necessary. Demonstrates written and oral communication skills. Provides highly specialized technical advice concerning configuration and implementation of metric gathering methodology for monitoring IT facility equipment, applications and services. Analyzes the metric, technical configurations and provides recommendations on the best alternatives. Provides technical guidance for directing and monitoring information systems operations. Utilizes software and hardware tools and identifies and diagnoses complex problems and factors affecting network , systems, and application performance. Troubleshoots network, systems, and application performance systems when necessary and provides empirical data and recommendations to improve performance.

Enterprise Operations Center Manager Experience: Must have a minimum of 10 years of related experience managing a complex enterprise operation center, providing technical leadership and supervision of operations. Must possess a Bachelor’s degree. Degree may be substituted with 6 additional years of related experience.

Duties: Provides technical/management leadership on all enterprise tasks and technology assignments, to include the supervision of operations within the Enterprise Operations Center (EOC). Serves as focal point for all concerns and establishes goals and plans that meet project objectives. Ensures a timely process through which problems are controlled, recognized, researched, and escalated to parties needed to resolve. Coordinates the review and update of all documentation used by the EOC staff and ensures that all members of the staff are trained.

Access Control Specialist Experience: Must have a minimum of 2 years experience in administrating access control. Must have an understanding of Microsoft Active Directory and underlying concepts.

Duties: Responsible for all aspects of access control, to include, account creation, modification, and termination. Must manage groups, mailbox permissions and file permissions. Ensures all account information is accurate and up-to-date. Maintain and update access control protocol and procedure.

Adaptive Technology Technician Experience: Must have a minimum of 5 years of related experience managing and maintain adaptive technology. Must have experience in adaptive technology software distribution and troubleshooting, to include, users and problem resolution.

Duties: Performs day-to-day activities required to manage and maintain all components of adaptive technology. Performs the distribution of adaptive technology to end-user systems. Troubleshoots complex issues for users within the adaptive technology area. Performs problem resolution and completes adaptive technology service requests requiring subject matter expertise (SME) or could not be resolvable by service desk personnel.

Administrative/Clerical Experience: Must have 5+ years of experience in project administrative/clerical work. Must have experience managing contractor on-boarding process within a government agency. Must possess a Bachelor’s degree. Degree may be substituted with 6 additional years of related experience.

Duties: Responsible for administrating the on-boarding of contractor staff, ensuring all processes are met and all documents are received by the government. Primary coordinator for suitability, purchases, facilities, supply, travel, and employee welfare activity.

Apple Architect Experience: Must have a minimum of 6 years of related experience distributing and managing Apple end-user hardware and software. Must have experience working with Intune and other Mobile Device Management technologies.

Duties: Performs day-to-day activities required to distribute and manage Apple hardware and software for end-user computing. Responsible for designing and implementing the Apple architecture, packaging Apple software, distribution, and troubleshooting. Troubleshoots all complex Apple related issues for users and performs problem resolution in regard to Apple related service requests. Provides supervision and direction as needed to support staff, to include technical direction. Provides subject matter expertise on issues and tasks related to Apple hardware and software.

Apple Support Engineer Experience: Must have a minimum of 5 years of experience providing desk side support, specializing in Apple hardware and MAC operating systems.

Duties: Responsible for providing desk side support to end users utilizing Apple hardware or MAC operating systems. Interface with senior government personnel on a daily basis. Responds and resolves end user issues that require advanced knowledge of Apple or iOS systems. Updates status of queued service requests with the IT service management system.

Application Engineer - Mid Experience: Must have a minimum of 3 years of experience providing application support, specializing in COTS applications to include all common office productivity tools.

Duties: Responsible for providing Level I and Level II application support on common office productivity tools and devices. Researches and responds to user request and questions, and remediates complex issues with COTS applications.

Application Engineer - Senior Experience: Must have a minimum of 5 years of experience providing application support, specializing in COTS applications to include all common office productivity tools.

Application Packaging Engineer Experience: Must have a minimum of 7 years of related experience packaging and distributing software and application within end-user computing. Must have experience utilizing remote deployment tools.

Duties: Performs day-to-day activities required to package and distribute, applications and software, to include, ensuring testing has been conducted and all change management processes and procedures have been met. Creates applications packages and distributes to end-users. Troubleshoots related issues for users and performs problem resolution in regard to related service requests. Provides subject matter expertise on issues and tasks related to the packaging of applications and software.

Asset Management - Junior Experience: At least 2 years of related experience managing IT assets to include, delivery and staging, asset tracking, asset deployment, license management, and asset disposal. Must possess a Bachelor’s degree. Degree may be substituted with 6 additional years of related experience.

Duties: Performs day-to-day activities required to manage and maintain the accuracy of assets, such as receiving, storing, distributing, shipping, inventorying, and accounting for all accountable and capitalized OIT hardware and software assets (including OIT accessories and peripherals)

Asset Management - Mid "Experience: At least 5 years of related experience managing IT assets to include, delivery and staging, asset tracking, asset deployment, license management, and asset disposal. Must possess a Bachelor’s degree. Degree may be substituted with 6 additional years of related experience.

Asset Manager - Lead Experience: At least 7 years of related experience leading and managing IT asset management team, to include, instructing and tracking staff activities and progress. Must possess a Bachelor’s degree. Degree may be substituted with 6 additional years of related experience.

Duties: Performs day-to-day activities required to lead and instruct asset management team, such as relaying instructions, managing system queue assignments, tracking progress of contractor functions, and preparing designated asset management reports. Advanced skills utilizing Microsoft Excel, Access and Word.

Audit Remediation Project Manager Experience: Must have a minimum of 8 years of related experience managing and overseeing project details and deliverables, with a minimum of 3 years experience managing projects performing vulnerability assessment for the federal government.

Duties: Responsible for managing and overseeing the audit remediation team in performing project tasks and deliverables, supporting activities such as vulnerability identification and remediation's. Creates and establishes new standards and procedures and translates high level work plans into detailed assignments for team members. Monitors and tracks progress of project and work plan.

Backup Engineer - Senior Experience: Must have a minimum of 8 years of experience providing enterprise backup and recovery solutions for a storage are network. Must have experience working with multiple vendor solutions, such as NetBackup, NetApp, EMC storage, and Azure Backup.

Duties: Responsible for the administering, configuring, and deploying all backup and recovery solutions for the SAN. Designs backup solution and ensures backups are completed as scheduled. Manages all backup and recovery tools and systems. Assists in the deployment of backup strategies for all infrastructure components.

BigFix Engineer Experience: Must have a minimum of 7 years of related experience distributing application and software packages using a remote deployment tools, specifically IBM BigFix. Must have experience monitoring end user hardware for vulnerabilities and compliance.

Duties: Performs day-to-day activities required to distribute application and software packages using BigFix to end user hardware. Ensures all hardware are within compliance of the common operating environment, identifying and remediating discrepancies. Provides information and data utilized for asset reporting. Completes overall patch/release management as well as ensures all packages are deployed efficiently and as transparently as possible. Identifies, manages, and monitors for vulnerabilities that may effect compliancy requirements and change management procedures. Troubleshoots related issues for users and performs problem resolution in regard to related service requests. Provides subject matter expertise on issues and tasks related to the remote distribution of packages.

Business and Process Integration - Lead Experience: At least 8 years of related experience with an emphasis on change, problem, configuration and process management programs and/or project. At least 5 years of proven experience managing a program with at least 50 personnel delivering Common Services. At least 3 years of experience interfacing and presenting to executives. Must possess a Bachelor’s degree. Degree may be substituted with 6 additional years of related experience.

Duties: Leads all aspects of the governance process, ensuring change management, configuration and release management with related documentation is completed. Participates in the planning of integration activities with the othre contractors workign within the environment to ensure tasks are completed successfully.

Business Communications Analyst - Mid Experience: Must have a minimum of 3 years of experience in an Enterprise IT Environment, developing communications related to analysis, business improvements, and IT services. Must possess a Bachelor’s degree. Degree may be substituted with 4 additional years of related experience.

Duties: Assists in the planning, design, and implementation of communications products. Provides guidance and training to individuals. Participates as needed in all phases of solution development with emphasis on the planning, analysis, testing, integration, documentation, and presentation phases.

Business Communications Analyst - Senior Experience: Must have a minimum of 6 years of experience in an Enterprise IT Environment, developing communications related to analysis, business improvements, and IT services. Must possess a Bachelor’s degree. Degree may be substituted with 6 additional years of related experience.

Business Continuity Analyst - Senior Experience: Must have a minimum of 5 years of related experience managing the business Impact Analysis (BIA) process. Must have a strong knowledge of Business Impact Analysis (BIA), Business Recovery Plans (BRP), and Disaster Recovery Plans (DRP), and Risk Assessments. Must have practical knowledge of business continuity principles and a understanding of National Incident Management System.

Duties: Performs day-to-day activities required to lead the BIA process, to include determining and documenting the criticality of business processes. Will independently manage and develop Business Impact Analysis (BIA) and Business Recovery Plans (BRP) for all information system business applications.

This is the start of the file's text. The full file is on GovTribe.

File details come from the government source that posted it. Updated Dec 29, 2023.