6238_Att D.docx
DOCX document 36 KB Posted
- Solicitation number
- S-44300-00018005
- Issued by
- Marion County, Oregon
About this file
This is a Reference Check Form template designed for use in state and local procurement processes, specifically for evaluating vendor or proposer performance. The form is intended to be completed by references provided by proposers responding to Request for Proposals (RFPs) issued by government agencies. The document provides two optional formats for reference evaluation: Option 1 requires references to assign numerical scores on a 0-10 scale across three criteria—overall quality of services and relationship, delivery of service, and responsiveness to customer service issues—with space for detailed comments; Option 2 requires references to provide written responses to ten questions regarding the nature of services provided, customer service quality, business satisfaction, problem resolution methods, likelihood of future engagement, strengths and weaknesses, timeline adherence, and cost performance compared to proposals.
The form collects standard reference information including proposer name, reference entity name, contact name, telephone number, and email address. This template was established as a standardized evaluation tool for state procurement processes, with Version 1.0 dating to November 19, 2014, and updated to Version 2.0 on December 9, 2016, by DAS Procurement Services. The reference check process serves as a quality assurance mechanism to validate proposer claims and past performance before contract awards are made.
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Other files
| File | Type | Posted |
|---|---|---|
| 6238_Att I Systems Landscape Overview.docx | DOCX document | |
| 6238_Att B.docx | DOCX document | |
| 6238_RFP final draft.pdf | ||
| 6238_Att G.docx | DOCX document | |
| 6238 Att A.docx | DOCX document | |
| 6238_Att H Illustrative Backend Infrastructure.docx | DOCX document | |
| 6238_AttC.docx | DOCX document | |
| 6238_Attachment E - Cost Sheet.docx | DOCX document | |
| 6238_Att F.docx | DOCX document | |
| S-44300-00018005 Smartsheet Bid Questions.xlsx | XLSX spreadsheet |
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Text version
RFP [###-####-##] – [RFP title]
ATTACHMENT F - REFERENCE CHECK FORM
RFP [###-####-##] – [RFP title] Att D
ATTACHMENT D - REFERENCE CHECK FORM
| Proposer Name: | __________________________________________ |
| Reference Entity: | __________________________________________ |
| Reference Contact Name: | __________________________________________ |
| Contact Telephone Number: | __________________________________________ |
| Contact Email Address: | __________________________________________ |
[Select one option, delete the other, and edit to fit] [OPTION 1 – Reference assigns a score] Please rate the following questions on a scale of 0-10:
0 = Not satisfied 5 = Moderately satisfied 10 = Extremely satisfied.
How would you rate the Proposer’s overall quality of services provided and your overall relationship with the Proposer?
Score: __________ Comments: ______________________________________________________________________________ How would you rate the Proposer’s delivery of service?
Score: __________ Comments: ______________________________________________________________________________ How would you rate the Proposer’s responsiveness to customer service issues and special requests (e.g., reported problems, changes billing, etc.)?
Score: __________ Comments: ______________________________________________________________________________ [OPTION 2 – Reference answers questions. Evaluators assign score] Please respond to the following questions:
1. For what type of services did you engage Proposer?
Describe the services listed in response to question 1.
Describe Proposer’s customer service.
Describe your satisfaction with the business relationship with Proposer.
Describe Proposer’s methods for problem resolution.
How likely would you be to use Proposer’s services again?
With which aspect(s) of Proposer’s services are you the most satisfied?
With which aspect(s) of Proposer’s services are you the least satisfied?
How well did Proposer stay within the proposed timeline?
How did the final project cost compare to the initial proposed cost?
| Version 1.0 - November 19, 2014 | Page 1 of 2 |
| DAS Procurement Services, Version 2.0 – December 9, 2016 | Page 1 of 2 |
File details come from the government source that posted it. Updated .