Solicitation 5TS57070224 Att 4 QASP.pdf

ATTACHMENT 4

QASP

ITSS Solicitation # 5TS57080279 Contract GST0508BM0036

QUALITY ASSURANCE SURVEILLANCE PLAN

(QASP)

FOR

IUID DATA LABELS

AND

IUID DATA LABEL PROCESSING AND MANAGEMENT

SYSTEM

Date: 24 April 2008

U.S. General Services Administration

Procurement on behalf of The United States Air Force

Automatic Identification Technology Program Management Office

(AF/AIT/PMO)

Wright Patterson AFB, Ohio

Solicitation Number / Contract Number

GSA ITSS # 5TS5707-224 / GS05T08BMD0010

ITSS Solicitation # 5TS57080279 Contract GST0508BM0036

Introduction

This QASP (Quality Assurance Surveillance Plan) has been developed in accordance with FAR

46.4 and requiring agency instructions and regulations, i.e., Air Force Instruction 63-124.

This QASP has been developed to provide an effective and systematic method for monitoring, evaluating, and documenting contractor performance of the requirements in the Statement of Work (SOW) of this delivery order. The government will monitor contractor performance to assess the acceptability of the services provided and not the details of how the contractor accomplishes the work.

The Government retains the right to inspect all services and supplies furnished under this contract / order in accordance with the provisions of the contract regardless of their inclusion on the attached Surveillance Activity Checklist.

Contractor Responsibility

The contractor, and not the government, is responsible for managing work, ensuring that performance is satisfactory and compliant with contract provisions, and performing quality control and quality assurance functions to ensure that products and/or services meet contract requirements. Additionally, the contractor is responsible for taking all actions necessary to correct unsatisfactory, deficient, or non-compliant work. The absence of any evaluation comments by the COTR, during a contract review, will not relieve the Contractor of the responsibility for complying with the requirements of the performance work statement. Receipt of items does not necessarily constitute or guarantee acceptance.

Surveillance Monitoring

Contractor performance under this delivery order will be monitored by the GSA Contracting Officer’s Technical Representative (COTR) and by the Air Force Research Laboratory Propulsion Directorate (AFRL/RZOE) representative(s).

Surveillance methods will include review and analysis of end items, monitoring timeliness of deliveries, and observance of management practices and professionalism exhibited by contractor employees. The specific performance expectations are listed and described in the attached Surveillance Activity Checklist.

Responsibilities of the Contract Monitors

A. The Contracting Officer’s Technical Representative (COTR) and the requiring agency representative(s) are responsible for monitoring, evaluating, and documenting contractor performance. They shall work jointly to perform the following functions.

1. Discuss performance requirements with the contractor during the pre-performance conference.

2. Establish a schedule for routine monitoring events, if applicable.

ITSS Solicitation # 5TS57080279 Contract GST0508BM0036

3. Review, monitor, and evaluate all items (services performed, work products, and/or delivered items) as listed on the Surveillance Activity Checklist in accordance with the stated performance measures. Verification of the level of performance compliance shall be performed by analysis, demonstration, inspection, or test. The evaluator shall determine the degree to which contractor performance meets the established performance standards.

4. Verify timeliness of deliveries.

5. Hold performance assessment meetings with the requiring agency’s technical representative.

6. Complete and/or compile performance documents for each evaluation period. These documents include—

a. The Contractor’s Monthly Project Status Reports, if applicable.

b. The Contractor’s Monthly Labor Hour and Expenditure Report, if applicable.

c. The Surveillance Activity Checklist - The Surveillance Activity Checklist shall be completed by the COTR within two weeks after the end of each evaluation period.

The Surveillance Activity Checklist is to include the following information.

(1) Contract or Order number

(2) Dates of the evaluation period.

(3) The standards and measures used to make performance evaluations.

(4) Input from the requiring agency’s technical representative, including--

(a) Observations of performance (positive, acceptable, negative, unacceptable, including both successful achievements and deficiencies) in each of the areas listed on the Surveillance Activity Checklist. This can include observations and input from stakeholders and those reliant upon or recipients of the contractor’s performance.

(b) Notation of deficiencies or non-compliance with contract or delivery order provisions, statement of work requirements, or task directives. These notations will include a narrative describing the deficiencies or non-compliance, a reference to the contractual provisions or requirement related to the deficient or non-compliant performance, and date the deficiency or non-compliance was discovered or became known.

(5) Observations of performance (positive, acceptable, negative, unacceptable) by the COTR

(6) The date and signature of the COTR on each entry.

d. Documentation of the date and time the contractor is notified of any deficiency.

This documentation shall include a copy of the written deficiency notification sent to and acknowledged by the contractor.

e. Documentation of the date and time the contracting officer is notified of any contractor deficiency.

f. Documentation of the action(s) or inaction(s) taken by the contractor to correct any deficiency.

g. Documentation shall be made on the Surveillance Activity Checklist (or AF Form 372, if applicable).

ITSS Solicitation # 5TS57080279 Contract GST0508BM0036

7. Ensure that the narrative of all observations is accurate and factual in every respect.

The narrative shall be legible and provide the evaluator’s observations, evaluation, and conclusions in precise descriptive language. Generalities, personal opinions and vague or ambiguous statements are not acceptable.

8. Provide an updated copy of the Surveillance Activity Checklist to the requiring agency’s program manager and to the contracting officer upon completion of the evaluation.

9. Meet with the contracting officer to—

a. Report the results of contractor surveillance.

b. Report the requesting agency’s acceptance of services.

c. Determine the government’s plan of action in the event of unacceptable, unsatisfactory, deficient, or non-compliant contractor performance.

10. Recommend needed changes to the QASP to the Contracting Officer.

B. The requiring agency’s technical representative shall promptly notify the COTR should any significant contractor performance problem arise or become known between scheduled evaluation events.

C. The contract monitors are to be objective, fair, and consistent in evaluating contractor performance.

D. Upon completion of the contract services, all surveillance documentation shall be included in the contract file along with all other contract documents, i.e., Statement of Work and addenda, Delivery Order and all modification, meeting reports and minutes, correspondence pertaining to this contract or order, etc.

E. Contractor performance and surveillance documentation can be used to complete

Contractor performance evaluations that are submitted to the past performance data base.

Taking Corrective Actions.

The government will promptly notify the contractor of any unsatisfactory, unacceptable, deficient, non-conforming, or non-compliant performance. The contractor shall have the opportunity to review the government’s determination and provide comments.

Any contractor performance problems that result from the failure of the government to fulfill any of its obligations under the contract or order, upon which contractor performance is dependent, will not be assessed and documented as contractor deficiencies or non-compliance, to the extent of Government liability.

The contractor shall be responsible for correcting all unsatisfactory, unacceptable, deficient, or non-compliant performance. For firm fixed-price contracts, the cost of re-performing unsatisfactory, unacceptable, deficient, or non-compliant work will be the sole responsibility of the Contractor. For Labor-Hour contracts, the cost of re-performing unsatisfactory, unacceptable, deficient, or non-compliant work will be reimbursed at the approved labor hour

ITSS Solicitation # 5TS57080279 Contract GST0508BM0036 rate less an amount for profit, as prescribed by paragraph (f) of the clause entitle Inspection— Time-and-Material and Labor-Hour (May 2001)(FAR 52.246-6), which is included in this contract.

Disputes between the Contractor and the COTR / Agency Representative regarding surveillance results should be referred to the Contracting Officer.

Failure of the contractor to take appropriate and timely corrective action will result in the government’s issuance of cure or show-cause notices or pursue other remedies set forth in the provisions of the contract or as provided by law.

When unacceptable work can not be corrected or re-performed the Government may reduce the contract price to reflect the reduced value received. Additionally, the government reserves the right to include any incidents of unsatisfactory, unacceptable, deficient, or non-compliant performance, especially if uncorrected, in the contractor’s past performance record.

Revisions to this QASP

This QASP and its accompanying Surveillance Activity Checklist shall remain unchanged during the life of this contract or order unless modified to provide clarification or to reflect changes in the Statement of Work or other contractual provisions. All modification will be implemented by a contract or order modification signed by the Contracting Officer and the Contractor. Revisions to this QASP are the joint responsibility of the Contracting Officer, COTR, and requiring agency representative.

Attachments Surveillance Activity Checklist

ITSS Solicitation # 5TS57080279 Contract GST0508BM0036

SURVEILLANCE ACTIVITY CHECKLIST

- ITEMS & SERVICES -

PERFORMANCE OBJECTIVE

The Contractor shall perform work necessary to deliver IUID Data Labels and IUID Data Label processing information using a web-based IUID Data Label Processing and Management System.

PERFORMANCE MEASURES

Contractor performance will be evaluated using the following measures.

Completeness of Work: Using this measure, the Government will assess the degree to which the Contractor identifies, includes, addresses and/or performs all pertinent aspects of the work or all pertinent elements of delivered items, data, or services. Using this measure, the Government will also assess the degree to which the Contractor performs all stipulated or planned activities and captures the results of those activities in the various documents that are to be delivered. The Government may also assess the thoroughness of the Contractor’s work using this performance measure.

Consistency: Using this measure, GSA will assess the degree to which the Contractor is able to perform repeated operations or services or make repeat delivery of items without variance from one cycle to the next.

Cost: Using this measure, GSA will assess the degree to which the Contractor is able to maintain shipping prices using the established shipping strategy.

Format & Clarity: Using this measure, the Government will assess the design, flow, matrix, and/or layout used by the Contractor to present data (whether presented physically, orally, or electronically). This assessment will focus on the degree of clarity and logical organization with which the data is presented and whether or not the format facilitates easy review and use of the material. Using this measure, the Government will assess the degree to which material presented in documents (narrative, tables, diagrams, footnotes, photographs, web-content, etc.) are easy to understand by the intended audience.

Meets the Government’s Objectives: Using this measure, the Government will assess the degree to which the Contractor’s work, work products, or delivered item(s)

ITSS Solicitation # 5TS57080279 Contract GST0508BM0036 meet or fulfill the objectives stated in this Performance Work Statement and/or perform the functions required by the Performance Work Statement

Quality: Using this measure, the Government will assess the degree to which the work performed and items or documents delivered achieve a standard of excellence or adhere to rules established by a recognized authority as a standard of performance.

For example, documents will be assessed to determine the degree to which they are technically sound and free of typographical, grammatical, mathematical, and conceptual errors. Using this measure, the Government will also evaluate the degree to which the required document(s) is suitable for assessing the impacts of all reasonable alternatives and how well the recommended system will meet its intended purpose. Using this measure, the Government will assess the level of professionalism exhibited by the Contractor staff in interactions with Government and other personnel in connection with work being performed under this or contract.

Reliability: Using this measure, the Government will assess degree to which the Contractor furnished systems or services are or remain fully functional during the period of times specified in the contract.

Timeliness: Using this measure, the Government will assess degree to which the Contractor meets or exceeds the delivery schedules.

EVALUATION TECHNIQUES

The COTR or other Government representative may use one or more of the following techniques to perform the evaluation.

1 Analyses

Analysis is a method of verification, taking the form of the processing of accumulated results and conclusions, intended to provide proof that verification of a requirement has been accomplished. The analytical results may be based on engineering study, compilation or interpretation of existing information, similarity to previously verified requirements, or derived from lower level examinations, tests, demonstrations, or analyses. NOTE: Re: Environmental Conditions -- For COTS items used in the system, environmental test results of previously accomplished environmental tests may be provided to the Government for evaluation. If the Government judges the evidence of tests to be sufficient, those tests need not be re-accomplished.

2 Demonstrations

Demonstration is a method of verification that is limited to readily observable functional operation to determine compliance with requirements. This method shall not require the use of special equipment or sophisticated instrumentation.

ITSS Solicitation # 5TS57080279 Contract GST0508BM0036

3 Inspection

Inspection is a method of verification consisting of investigation, without the use of special laboratory appliances or procedures, to determine compliance with requirements. Inspection is generally nondestructive and includes (but is not limited to) visual examination, manipulation, gauging, and measurement.

4 Tests

Testing is a method of verification that employs technical means, including (but not limited to) the evaluation of functional characteristics by use of special equipment or instrumentation, simulation techniques, and the application of established principles and procedures to determine compliance with requirements.

PERFORMANCE EXPECTATIONS

Guidelines for Determining Satisfactory Performance: The Government will use the following guidelines in determining satisfactory Contractor performance.

All IUID Data Labels shall comply with the specifications stated requirements in the PWS (Performance Work Statement) and MILSTD 130N (or most current version). The IUID Data Labels shall have consistent and acceptable quality. The IUID Data Labels shall be delivered at the times requested.

The IUID Data Labels Process and Management Service shall provide all data input and output functions stated in the PWS. Data input and output shall be clearly formatted for a satisfactory user experience. The Process and Management Service shall provide all the data output stipulated in the PWS (e.g., reports, data downloads, on-line label processing and delivery information). The Process and Management Service shall be reliable in its processing of data (without errors) and in its availability for customer use (up-time).

Phone support will answer customer questions in a satisfactorily and timely manner, allowing them to proceed with making IUID Data Label request or gain access to data.

Answers to questions will be given in a clear and organized manner. All interactions between Contractor personnel and Government personnel shall be professional and appropriate.

The Contractor will submit the required documents by the time stated in the delivery schedule of the contract or order.

ITSS Solicitation # 5TS57080279 Contract GST0508BM0036

PERFORMANCE EVALUATION

The COTR or other Government representative responsible for evaluating the Contractor shall do a performance review at least annually and provide comments below or on attached pages.