EXHIBIT C

RFP 2026-08

SCOPE OF SERVICES

The Contractor shall provide all labor, supervision, project management, tools, equipment, transportation, materials, permits (when required), and incidentals necessary to perform general maintenance, repair, and minor construction services at Town facilities on an as-needed basis.

Individual projects will vary in size, length, location, condition, value, and duration. Each project will be facilitated using a project-specific Job Order. The Offeror shall provide unit costs for all of the items listed in Exhibit B. These unit costs shall be the basis for Contract unit prices and will be used in the development of project Job Orders. The Contractor shall bill only for the hours worked at the project location. Town will not pay for travel time to and from the location.

All subcontracted work for items not listed in Exhibit B shall be paid for by the Town at the Subcontractor’s Cost of Work plus a fee. Any proposed subcontracted work must be submitted to the Town via an estimate provided by the Subcontractor prior to the subcontracted work being approved in writing by the Town. The Subcontractor costs in the estimate must be inclusive of all direct and indirect costs associated with completing the work, including, but not limited to, mobilization, equipment, labor, and fuel costs.

All work shall be performed in accordance/ compliance with applicable federal, state, and local codes and regulations.

Carpentry & Decking

The Contractor shall perform, but not be limited to, the following:

• Repair and replacement of wood and composite decking

• Structural framing repairs.

• Repair and installation of railings, stairs, and ramps

• ADA-compliant ramp modifications and adjustments

• Trim, fascia, and exterior wood repairs

• Replacement of damaged boards, joists, and supports

Insulation

• Installation and replacement of batt insulation

• Blown-in installation.

Painting & Finishing

• Interior and exterior painting

• Surface preparation includes scraping, sanding, patching, and priming

• Drywall finishing and texture/color matching

• Staining and sealing of wood surfaces

• Application of protective marine coatings for docks and waterfront structures

Drywall / Sheetrock

• Installation of drywall and moisture-resistant board

• Patching and repairing damaged drywall

• Taping, mudding, sanding, and finish matching

• Ceiling tile replacement

Plumbing

• Fixture replacement (toilets, sinks, faucets)

• Minor leak repair

• Valve replacement

• ADA fixture adjustments

• Water fountain and bottle filler installation

Any work requiring a licensed plumber shall be performed by properly licensed personnel in compliance with state and local regulations.

Dock & Floating Dock Repair

• Fixed dock repair and maintenance

• Floating dock float replacement and adjustments

• Replacement of dock hardware (cleats, hinges, brackets)

• Structural support repairs

• Gangway repairs

• Storm damage repair

All marine work shall comply with applicable environmental and waterfront regulations.

Concrete & Sidewalk Work

• Sidewalk repair and replacement

• Trip hazard removal and grinding

• Crack repair and patching

• ADA ramp modifications

• Installation of small concrete slabs and pads

Brick & Masonry Repairs

• Brick replacement

• Step repair

• Minor retaining wall repair

• Masonry patching

ADA Tile Installation & Accessibility Improvements

• Installation of detectable warning tiles

• Threshold modifications

• Minor accessibility improvements

• Adjustments to ensure compliance with ADA standards

General Maintenance Services

• Door and hardware repair

• Window repair

• Lock replacement

• Weatherproofing

• Minor demolition

• Emergency repairs

• Power wash sidewalks and buildings

• Miscellaneous facility maintenance tasks as assigned

SERVICE REQUIREMENTS

Response Time Requirements

The Contractor shall meet the following response times:

• Routine Service: Within three (3) business days

• Urgent Service: Within twelve (12) hours

• Emergency Service: Within four (4) hours

• Standard work hours are 8:00 am to 4:30 pm Eastern Time

Failure to meet response times may be considered a breach of contract.

Work Authorization

No work shall begin until a signed Job Order has been received with the exception of critical or emergency work requests. Town designated representative may authorize work to start prior to receipt of a Purchase Order in order to meet critical or emergency repair timelines. Work shall not commence prior to receipt of a Job Order until authorization has been given by the Town designated representative.

The Contractor shall:

• Provide written itemized cost estimates electronically for all repairs to the Town designated representative prior to commencement of non-emergency work

• Receive written approval from the Town prior to proceeding

• Not exceeding approved amounts without written authorization

• Prior to commencement of work, the selected Contractor and any associated

Subcontractors will be required to obtain a Town of Hilton Head Island Business License prior to commencing work for the Town.

Emergency Services

In emergency situations, the contractor shall discuss proposed repairs and the estimated cost with the Town designated representative prior to making repairs. Following an emergency repair, the contractor shall submit an itemized electronic cost estimate that is aligned to the approved work and cost discussed.

The Contractor must:

• Maintain 24/7 emergency contact capability

• Provide an emergency phone number

• Mobilize necessary personnel and equipment promptly

Warranty

The Contractor shall provide a warranty of ninety (90) days for labor and a warranty of one (1) year for all work performed. During this time, the successful bidder shall, without undue delay, make any necessary adjustments, replacements or repairs, to the satisfaction of the Town, without additional costs. Warranty response time shall be 24 hours.

MINIMUM QUALIFICATIONS

Proposers must:

1. Have a minimum of five (5) years of experience providing comparable services.

2. Demonstrate experience servicing municipal or commercial facilities.

3. Possess all required state and local licenses.

4. Maintain OSHA compliance and safe work practices.

5. Provide at least three (3) client references.

Failure to meet minimum qualifications may result in disqualification.

PERMITS & REGULATORY COMPLIANCE

The Contractor shall:

• Obtain all required permits

• Comply with all applicable building, safety, and environmental codes

• Follow OSHA regulations

• Maintain safe and secure work sites

• Protect occupied facilities from hazards, dust, noise, and debris

PERFORMANCE STANDARDS

The Contractor shall adhere to the following performance standards:

A. All work must be professional grade and industry standard quality B. Contractor is responsible for correcting defective or incomplete work at no additional cost C. Work areas must be cleaned daily and restored to safe conditions. No debris is to be stored on site.

D. Final inspection and acceptance by the Town are required for completion E. Materials shall match existing finishes where feasible F. Contractor shall minimize disruption to Town operations G. Should any unforeseeable condition arise, the Contractor shall immediately contact the

Facilities Maintenance Program Manager or Facilities Director for guidance and resolution of the matter while on site.

H. The work shall be under the general direction of the Contractor but subject to the inspection of the Facilities Maintenance Program Manager and Facilities Director, who may require the Contractor to correct defective workmanship and materials without additional cost. No tools or other material related to the work shall be left on the job site without supervision.

I. It shall be the sole responsibility of the Contractor to protect and safeguard materials and/or equipment. Town shall not assume any responsibility for vandalism or theft of the Contractor’s materials, products, and/or equipment. The Contractor shall obtain permission from the Town Facilities Maintenance Program Manager or Facilities Director before storing materials/equipment on Town premises.

J. Upon completion of a Job order, contractor must submit the invoice within 30 days of completion. Any invoice received after the 30 days will be up to the Towns discretion to pay.