47QFHA24R001_T03_10_ PPQ Template._Attachment 5.docx
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- Attached to
- PRISM MATOC Federal contract opportunity
- Solicitation number
- 47QFHA23K0020
- Issued by
- GSA Federal Acquisition Service
About this file
This document contains a past performance questionnaire template for a personnel services contract. It requests information about a contractor's past performance on contracts such as contract number, period of performance, dollar value, description of services provided, ratings on quality, cost control, timeliness, and overall performance. It defines rating criteria as unsatisfactory, marginal, satisfactory, very good, and exceptional. The federal agency involved is the General Services Administration Federal Acquisition Service. The related pre-solicitation opportunity is for the Personnel and Readiness Infrastructure Support Program Multiple Award Contract to provide personnel services.
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Text version
Attachment 4, Past Performance Questionnaire Task Order ID: 47QFHA24R0001 Project Title: Personnel and Readiness Infrastructure Support Program (PRISM)
PAST PERFORMANCE QUESTIONNAIRE
1. Contractor Name:
Role on Project: (Prime/Subcontractor):
2. Contract Number:
| 3. Contractor Address: |
| 4. Contract Type: |
____Firm Fixed Price
____T&M/LH
____Cost Reimbursement ____Other (Please Specify)
| 5. Agency/Company Name: |
| 6. Agency/Company POC/Phone/Email: |
7. Period of Performance (Base plus all options exercised):
8. Dollar Amount of Award: $_______________
Annual Amount: $________________
Total Value with Mods:$________________
9. Title of Contract:
10. Description of Contract Service/Scope of Contract:
11. Complexity of Work: Difficult: ____________ Routine: ____________
| 12. Evaluation Factor |
| 13. Comments |
Please provide details in this section for ratings of Marginal, Unsatisfactory and Exceptional. Comments for all ratings are highly encouraged and will greatly assist with the past performance evaluation.
(Attach additional sheets, if necessary.)
14. Rating Adjectival ratings are defined on the attached sheet.
a. Quality of Work
b. Personnel
c. Cost/Budget Control (Other than FFP or FFP with reimbursable line items)
d. Customer Satisfaction
e. Timeliness of Performance/Deliverables
f. Business Relations
g. OVERALL
15. Did the contractor effectively transition personnel and operations when taking over from the incumbent contractor? How long did it take? Please explain.
16. Has the contractor effectively maintained a qualified and capable workforce throughout contract performance? Please explain.
17. From your assessment, has the contractor management been able to effectively lead their on-site personnel? (i.e. consider communication of processes and policies, motivated workforce, resolving personnel issues, etc)
18. Would you select this firm again? Please explain.
| 19. Evaluator’s Name & Date: |
| 20. Title: |
PAST PERFORMANCE RATING GUIDELINES
Summarize Contractor Performance in each of the rating areas. Assign each area a rating of Unsatisfactory, Marginal, Satisfactory, Very Good, and Exceptional. Use the following instructions as guidance in making these evaluations. Please use the comments area on the preceding form to justify the rating given.
| Ratings |
| Quality of Work/ |
Personnel/Service
Consider:
-Compliance w/contract requirements -Accuracy of reports -Appropriateness of personnel -Technical excellence
Cost/Budget Control
Consider:
-Within budget -Current, accurate, complete billings -Relationship of negotiated costs to actual -Cost efficiencies -Change orders issued Customer Satisfaction
Customer Satisfaction is a measure of how products and services supplied by a company meet or surpass customer expectation.
Timeliness of Services/Deliverables
Consider:
-Met interim milestones -Reliable -Responsive to technical direction -Completed on time Business Relations
Consider:
-Effective Mgmt -Business like correspondence -Responsive to contract requirements -Prompt notification of problems -Reasonable/ cooperative -Flexible -Pro-active
| Unsatisfactory |
| Non-conformances |
are comprising the achievement of contract reqmnts
| Cost issues are comprising performance |
| Very Dissatisfied. |
Did not meet most expectations.
| Delays are compromising achievement of contract requirements |
| Response is not effective |
| Marginal |
| Non-conformances require major agency resources to ensure achievement of contract requirements |
| Cost issues require major agency resources to ensure achievement of contract requirements |
| Somewhat Dissatisfied. |
Did not meet some expectations.
| Delays require major agency resources to ensure achievement of contract requirements |
| Response is marginally effective |
| Satisfactory |
| Non-conformances |
do not impact achievement of contract requirements Cost issues do not impact achievement of contract requirements
| Satisfied. Met expectations. |
| Delays do not impact achievement of contract requirements |
| Response is usually effective |
| Very Good |
| There are no quality problems/issues, and the contractor has substantially exceeded the contract performance requirements without commensurate additional costs to the Government |
There are no cost management issues and the Contractor has exceeded the contract requirements, achieving cost savings to the Government.
| Very Satisfied. Met and exceeded some expectations. |
| There are no delays |
| Response to inquiries and/or technical, service, administrative issues are effective. |
Exceptional The contractor has demonstrated an exceptional performance level that was significantly in excess of anticipated achievements and is commendable as an example for others. It is expected that this rating will be used in those rare circumstances where contractor performance clearly exceeds the performance levels described as "Exceptional".
The contractor has demonstrated an exceptional performance. It is expected that this rating will be used in those rare circumstances where the contractor achieved cost savings and performance clearly exceeds the performance levels described as "Exceptional".
| Extremely satisfied. Met and exceeded most expectations. |
| The contractor has demonstrated an exceptional performance level. It is expected that this rating will be used in those rare circumstances where contractor performance clearly exceeds the performance levels described as "Exceptional". |
The contractor has demonstrated an exceptional performance level. It is expected that this rating will be used in those rare circumstances where contractor performance clearly exceeds the performance levels described as "Exceptional".
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