Attachment D_RFP 47PK0219R0013_Past_Performance_Questionnaire_O and M Fresno CA.docx

RFP# 47PK0219R0013 O&M Robert Coyle Federal Building Fresno CA

ATTACHMENT D: PAST PERFORMANCE QUESTIONNAIRE

The Contractor shall complete the company specific information on this form, contact their clients, forward this form to their clients and request that their clients complete it (verify/concur and score) and send it via email to at mei.chan@gsa.gov by COB 01/03/2020.

Contract Information:

Contractor: ____________________________________________________________

Contract Number: _______________________________________________________

Project Title: __________________________________________________________

Type of Contract: Negotiated ______ Sealed Bid ______ Fixed price _____

Cost Reimbursement _______ Other (specify) _______

Period of Performance: From _________________ To _________________________

Place of Performance: __________________________________________________

Initial Contract Value: $_________ Final Contract Value: $_____________

Prime Contractor: Yes________ No__________

Brief description of requirement:

The Performance measures are as follows:

1. QUALITY:

2. SCHEDULE/TIMELINESS OF PERFORMANCE:

3. CUSTOMER SATISFACTION:

4. MANAGEMENT EFFECTIVENESS:

5. GENERAL:

The adjectival rating categories are provided below for your guidance.

LEGEND:

E = Excellent VG = Very Good S = Satisfactory M = Marginal U = Unsatisfactory N/A = Not applicable

PAST PERFORMANCE QUESTIONNAIRE (Page 2)

TECHNICAL EFFECTIVENESS/TIMELINESS OF PERFORMANCE

This area of the questionnaire deals with contract compliance, requirements, to include appropriateness of personnel and technical excellence and the Contractor’s ability to meet milestones and delivery schedules.

E = Excellent VG = Very Good S = Satisfactory M = Marginal U = Unsatisfactory N/A = Not applicable

1. QUALITY:

E

VG

S

M

U

N/A

a) Quality of technical data/report preparation efforts

b) Ability to meet quality standards specified for technical performance

c) Timeliness/effectiveness of contract problem resolution without extensive customer guidance

d) Adequacy/effectiveness of quality control program and adherence to contract quality assurance requirements (without adverse effect on performance)

Please provide comments to substantiate the assigned rating. At a minimum, provide comments to substantiate any rating that is checked Exceptional (E), Very Good (VG), Marginal (M), Unsatisfactory (U) or Not Applicable (N).

PAST PERFORMANCE QUESTIONNAIRE (Page 3)

E = Excellent VG = Very Good S = Satisfactory M = Marginal U = Unsatisfactory N/A = Not applicable

2. SCHEDULE/TIMELINESS OF PERFORMANCE:

VG

S

M

U

a) Compliance with contract delivery/completion schedules including any significant intermediate milestones. (If liquidated damages were assessed or the schedule was not met, please address below)

b) Rate the Contractor's use of available resources to accomplish tasks identified in the contract

Please provide comments to substantiate the assigned rating. At a minimum, provide comments to substantiate any rating that is checked Exceptional (E), Very Good (VG), Marginal (M), Unsatisfactory (U) or Not Applicable (N).

PAST PERFORMANCE QUESTIONNAIRE (Page 4)

MANAGEMENT EFFECTIVENESS

This area deals with the Contractor’s overall communications with the government, effectiveness and reliability of key personnel, ability to recruit and maintain qualified personnel, ability to manage multiple and diverse projects from planning through execution, accurate estimate and control cost, overall performance in planning, scheduling and monitoring, management initiatives and prompt notification of problems.

E = Excellent VG = Very Good S = Satisfactory M = Marginal U = Unsatisfactory N/A = Not applicable

3. CUSTOMER SATISFACTION:

VG

S

M

U

a) To what extent were the end users satisfied with the project?

b) Contractor was reasonable and cooperative in dealing with your staff (including the ability to successfully resolve disagreements/disputes; responsiveness to administrative reports, businesslike and communication)

c) To what extent was the contractor cooperative, businesslike, and concerned with the interests of the customer?

Please provide comments to substantiate the assigned rating. At a minimum, provide comments to substantiate any rating that is checked Exceptional (E), Very Good (VG), Marginal (M), Unsatisfactory (U) or Not Applicable (N).

PAST PERFORMANCE QUESTIONNAIRE (Page 5)

E = Excellent VG = Very Good S = Satisfactory M = Marginal U = Unsatisfactory N/A = Not applicable

4. MANAGEMENT:

VG

S

M

U

a) Effectiveness of on-site management, including management of subcontractors, suppliers, materials, and/or labor force?

b) Ability to hire, apply, and retain a qualified workforce to this effort

c) Government Property Control

d) Knowledge/expertise demonstrated by contractor personnel

e) Utilization of Small Business concerns

f) Ability to simultaneously manage multiple projects with multiple disciplines

g) Ability to assimilate and incorporate changes in requirements and/or priority, including planning, execution and response to Government changes

h) Effectiveness of overall management (including ability to effectively lead, manage and control the program)

I) Effectively transition personnel and operations when taking over from the incumbent contractor?

Please provide comments to substantiate the assigned rating. At a minimum, provide comments to substantiate any rating that is checked Exceptional (E), Very Good (VG), Marginal (M), Unsatisfactory (U) or Not Applicable (N).

PAST PERFORMANCE QUESTIONNAIRE (Page 6)

E = Excellent VG = Very Good S = Satisfactory M = Marginal U = Unsatisfactory N/A = Not applicable

5. GENERAL:

VG

S

M

U

a) Ability to successfully respond to emergency and/or surge situations (including notifying COR, PM or Contracting Officer in a timely manner regarding urgent contractual issues).

b) Compliance with contractual terms/ provisions (explain if specific issues)

c) Would you hire or work with this firm again? (If no, please explain below)

d) In summary, provide an overall rating for the work performed by this contractor

Please provide comments to substantiate the assigned rating. At a minimum, provide comments to substantiate any rating that is checked Exceptional (E), Very Good (VG), Marginal (M), Unsatisfactory (U) or Not Applicable (N).

PAST PERFORMANCE QUESTIONNAIRE (Page 7)

Information Provided By:

1. Name:

2. Position Title/Grade:

3. Organization:

4. Mailing Address:

5. Telephone/Fax Numbers:

6. Length of Involvement in Contract:

7. Questionnaire Completion Date:

8. Remarks on outstanding performance: (Continue on separate sheet if necessary)

9. Remarks on unsatisfactory performance: (Continue on separate sheet if necessary)

Note: If verbal telephonic response received, complete the following:

Information obtained by:

Printed Name

Signature

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