ATTACHMENT A - PERFORMANCE WORK STATEMENT (PWS) 2026.pdf

January 27, 2026

WI1713ZZ Dane County Airport Custodial Specification

SOLICITATION NUMBER: 47PF5327R0001

SERVICE: Custodial and Related Services

LOCATION: Dane County Airport (WI1713ZZ)

TSA Location

4000 International LN

Madison, WI 53704

PERIOD OF PERFORMANCE: Base Year: February 1, 2027 - January 31, 2028

Option Year 1: February 1, 2028 - January 31, 2029

Option Year 2: February 1, 2029 - January 31, 2030

Option Year 3: February 1, 2030 - January 31, 2031

Option Year 4: February 1, 2031 - January 31, 2032

Six-Month Extension: February 1, 2032 - July 31, 2032

SOLICITATION ISSUE DATE: November 12, 2026

OFFER RECEIPT DATE/TIME: December 14, 2026, 5:00 P.M. Central Time

ATTACHMENT A

Table of Contents

DESCRIPTION/SPECIFICATIONS/STATEMENT OF WORK 9

1 Objectives and Scope 9

1.1 Cleaning Schedule 10

1.2 Staffing Plan 10

1.3 Cleaning Plan 11

1.4 Quality Control Plan (QCP) 11

1.5 Service Calls 12

1.6 Communication Approach 13

1.6.1 Meeting Requirements 13

1.6.2 Joint Service Inspections 13

2 Performance Standards 13

2.1 Interior Services 14

2.1.1 Area Types (Not all-inclusive) 14

2.1.1.1 Disinfection/Sanitization Areas 14

2.1.1.1.1 Restrooms 14

2.1.1.1.1.1 Shower Rooms 14

2.1.1.1.2 Concession/Cafeteria/Breakroom 14

2.1.1.1.3 Fitness Center 15

2.1.1.1.4 Child Care 15

2.1.1.1.5 Holding Cells 15

2.1.1.1.6 Labs/Health/Lactation Rooms 16

2.1.1.2 Computer Rooms 16

2.1.1.3 Courtrooms/Jury Rooms and Assembly Rooms/Conference Rooms 16

2.1.1.4 Entrances/Lobbies 16

2.1.1.5 Offices/Cubicles/Chambers/Robing Rooms 16

2.1.1.6 Stairs, Stairways, Treads, Risers, Railings and Landings 16

2.1.1.7 Mail/Copy/Storage 16

2.1.1.8 Vertical Transportation 17

2.1.1.9 Fine Arts 17

2.1.1.10 United States Postal Space 17

2.1.2 Specific Tasks (Not all-inclusive) 17

2.1.2.1 Hard Floors 17

2.1.2.1.1 Floor Mats and Runners 18

2.1.2.1.2 Vacuuming 18

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2.1.2.1.3 Extraction 19

2.1.2.2 Dusting 19

2.1.2.3 Policing Interior Areas 19

2.1.2.4 Trash, Wastebaskets, and Receptacles 19

2.1.2.5 Dispensers 19

2.1.3 Finishes 20

2.1.3.1 Fixtures 20

2.1.3.2 Surfaces 20

2.1.3.2.1 Vertical Surfaces/Walls 20

2.1.3.3 Historic Features 20

2.1.4 Interior Graffiti Removal 20

2.2 Exterior Services 21

2.2.1 Specific Tasks (Not all-inclusive) 21

2.2.1.1 Surfaces 21

2.2.1.2 Hard Surface Areas 21

2.2.1.3 Stairs, Stairways, Treads, Risers, Railings and Landings 21

2.2.1.4 Canopies/Overhangs 22

2.2.1.5 Exterior Graffiti Removal 22

2.2.1.6 Excrement Removal (Human, Bird and Animal) 22

2.2.1.7 Policing Outside Areas 22

2.3 Supplemental Services 22

2.3.1 Solid Waste Management 23

2.3.2 Integrated Pest Management 24

2.3.3 Grounds Maintenance 26

2.3.4 Snow and Ice Removal 28

2.3.5 Window Washing 30

2.3.5.1 Interior Window Washing 30

2.3.5.2 Exterior Window Washing 30

2.3.6 Child Care Center 30

2.3.6.1 Products 31

2.3.6.2 Standards 32

2.3.6.3 Safety 32

2.3.6.4 Cleaning Requirements 33

2.3.6.5 Quality Standards for Child Care 35

2.3.7 Interior and Atrium Plants (Government Furnished Plants) 36

2.4 Above Standard Services 37

2.4.1 Interior Above Standard Services 37

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2.4.1.1 Labor Services 37

2.4.1.1.1 Laborer 37

2.4.1.1.2 Laborer Supervisor 37

2.4.1.1.3 Janitor 37

2.4.1.2 Interior Window Washing 37

2.4.1.3 High Cleaning 37

2.4.1.4 Washing Blinds and Coverings (Not Including Drapes, Curtains and Unique Coverings) 38

2.4.1.5 Carpet Extraction (Private Areas) 38

2.4.1.6 Machine Strip and Wax Resilient Office Floors 38

2.4.1.7 Holding Cell Interiors 38

2.4.1.8 Fitness Center Equipment Cleaning 38

2.4.2 Exterior Above Standard Services 38

2.4.2.1 Additional Solid Waste and Recycling Pickups 38

2.4.2.1.1 Trash 38

2.4.2.1.2 Recycling 38

2.4.2.2 Exterior Window Washing 38

2.4.2.3 Pressure Washing and Steam Cleaning 38

2.4.2.4 Cleaning/Polishing of Exterior Metals 39

2.4.2.5 Exterior Graffiti Removal 39

2.4.2.6 Planting Government Furnished Trees and Plants 39

2.4.2.7 Erosion Control 39

2.4.2.8 Tree Thinning 39

2.4.2.9 Snow and Ice Removal for Areas Requiring Heavy Equipment 39

2.4.2.10 Deicer Chemical Calcium Magnesium Acetate 40

2.4.2.11 Snow Hauling 40

3 Contractor Responsibilities 40

3.1 Standards of Conduct 40

3.2 Supervisors 40

3.3 Training 40

3.3.1 Supervisor Training 40

3.3.2 Asbestos Awareness Training 41

3.4 Uniforms 41

3.5 Key Control 41

3.6 Personnel Qualifications 41

3.6.1 Supervisory Personnel 41

3.6.2 Non-Supervisory Personnel 41

3.7 Protection and Damage 41

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3.8 Miscellaneous Requirements 42

3.9 Safety, Health, and Accessibility 42

3.10 Exposure Control Plan 42

3.11 Contractor Pandemic Plan 43

3.12 Hazard Communication Plan 44

3.13 Safety Data Sheets 44

3.14 Strike Contingency Plan (SCP) 44

3.15 Occupant Emergency Plan (OEP) Training 45

4 Provided By The Government (Not Identified Elsewhere in the Specification) 45

4.1 Use of Government Information Technology 46

4.2 Safeguarding Sensitive Data and Information Technology Resources 46

4.3 Government Forms 47

5 Security Requirements and Personal Identity Verification Procedures (Non-Classified Contract) 47

5.1 Fitness Determinations 47

5.2 Compliance with Security Requirements 48

5.3 Identification Responsibility 48

5.4 Escort Requirements 48

5.5 Removal From Contract Work 49

5.6 Safeguarding and Dissemination of Controlled Unclassified Information 50

5.7 Prohibited Telecommunications Equipment 52

5.8 Recording Presence 52

6 Administrative Requirements 52

6.1 Other Contractors 52

6.2 Ordinances, Taxes, Permits and Licenses 52

6.3 Discrepancy in the Specifications 53

6.4 Federal Requirements 53

6.5 Space Change Methodology 53

6.6 Suspension of Work 54

7. Exhibits 55 EXHIBIT 1: Building Information Sheet 56 EXHIBIT 2: Quality Assurance Surveillance Plan (QASP) Overview & Acceptable Quality Levels (AQLs) 57 EXHIBIT 3: Solid Waste and Recycling Report (Reserved) 61 EXHIBIT 4: Contractor Submittals/Deliverables Chart 62 EXHIBIT 5: Exposure Control Plan (ECP) EXAMPLE 64 EXHIBIT 6: Snow and Ice Removal Plan EXAMPLE 67 EXHIBIT 7: Definitions 70 EXHIBIT 8: Asbestos Notification Letter (Reserved) https://docs.google.com/document/d/1wowMG2fTLw-0Z-P3eDjUu6Wz1YyWM6xx/edit#heading=h.sm7wmjwz7am4 https://docs.google.com/document/d/1wowMG2fTLw-0Z-P3eDjUu6Wz1YyWM6xx/edit#heading=h.t6xwo4oni260 https://docs.google.com/document/d/1wowMG2fTLw-0Z-P3eDjUu6Wz1YyWM6xx/edit#heading=h.4j4tevzf7rc2 https://docs.google.com/document/d/1wowMG2fTLw-0Z-P3eDjUu6Wz1YyWM6xx/edit#heading=h.ea2yltfbjqu7 https://docs.google.com/document/d/1wowMG2fTLw-0Z-P3eDjUu6Wz1YyWM6xx/edit#heading=h.bnjyoi95jq8n https://docs.google.com/document/d/1wowMG2fTLw-0Z-P3eDjUu6Wz1YyWM6xx/edit#heading=h.a7ie0vt3jq5x https://docs.google.com/document/d/1wowMG2fTLw-0Z-P3eDjUu6Wz1YyWM6xx/edit#heading=h.hwk07pkwwu9k https://docs.google.com/document/d/1wowMG2fTLw-0Z-P3eDjUu6Wz1YyWM6xx/edit#heading=h.wff3blvmkyuz https://docs.google.com/document/d/1wowMG2fTLw-0Z-P3eDjUu6Wz1YyWM6xx/edit#heading=h.6zysc1or9krp https://docs.google.com/document/d/1wowMG2fTLw-0Z-P3eDjUu6Wz1YyWM6xx/edit#heading=h.hxs1d5p2xze0 https://docs.google.com/document/d/1wowMG2fTLw-0Z-P3eDjUu6Wz1YyWM6xx/edit#heading=h.qh6abfr1fwif https://docs.google.com/document/d/1wowMG2fTLw-0Z-P3eDjUu6Wz1YyWM6xx/edit#heading=h.tqxybo8of16v https://docs.google.com/document/d/1wowMG2fTLw-0Z-P3eDjUu6Wz1YyWM6xx/edit#heading=h.5lhl914u1td2 https://docs.google.com/document/d/1wowMG2fTLw-0Z-P3eDjUu6Wz1YyWM6xx/edit#heading=h.idz8q91nuc6e https://docs.google.com/document/d/1wowMG2fTLw-0Z-P3eDjUu6Wz1YyWM6xx/edit#heading=h.q4zhbn8wreiy https://docs.google.com/document/d/1wowMG2fTLw-0Z-P3eDjUu6Wz1YyWM6xx/edit#heading=h.bp4suzs0j1bx https://docs.google.com/document/d/1wowMG2fTLw-0Z-P3eDjUu6Wz1YyWM6xx/edit#heading=h.xuus1ef3lk9e https://docs.google.com/document/d/1wowMG2fTLw-0Z-P3eDjUu6Wz1YyWM6xx/edit#heading=h.2021qb4cwe25 https://docs.google.com/document/d/1wowMG2fTLw-0Z-P3eDjUu6Wz1YyWM6xx/edit#heading=h.wmywgbi1x70c https://docs.google.com/document/d/1wowMG2fTLw-0Z-P3eDjUu6Wz1YyWM6xx/edit#heading=h.72gv26d229mf https://docs.google.com/document/d/1wowMG2fTLw-0Z-P3eDjUu6Wz1YyWM6xx/edit#heading=h.h9yw0wh98mv8 https://docs.google.com/document/d/1wowMG2fTLw-0Z-P3eDjUu6Wz1YyWM6xx/edit#heading=h.woh2w12a6jp https://docs.google.com/document/d/1wowMG2fTLw-0Z-P3eDjUu6Wz1YyWM6xx/edit#heading=h.1sap79yo77f https://docs.google.com/document/d/1wowMG2fTLw-0Z-P3eDjUu6Wz1YyWM6xx/edit#heading=h.6548e3f1syka https://docs.google.com/document/d/1wowMG2fTLw-0Z-P3eDjUu6Wz1YyWM6xx/edit#heading=h.clv0a3hpxo0u https://docs.google.com/document/d/1wowMG2fTLw-0Z-P3eDjUu6Wz1YyWM6xx/edit#heading=h.ma4lsavwvzw0 https://docs.google.com/document/d/1wowMG2fTLw-0Z-P3eDjUu6Wz1YyWM6xx/edit#heading=h.ogb6wv1nnt0d https://docs.google.com/document/d/1wowMG2fTLw-0Z-P3eDjUu6Wz1YyWM6xx/edit#heading=h.qj7smhbj2hvg https://docs.google.com/document/d/1wowMG2fTLw-0Z-P3eDjUu6Wz1YyWM6xx/edit#heading=h.qj7smhbj2hvg https://docs.google.com/document/d/1wowMG2fTLw-0Z-P3eDjUu6Wz1YyWM6xx/edit#heading=h.8f4yhfbc3bcr https://docs.google.com/document/d/1wowMG2fTLw-0Z-P3eDjUu6Wz1YyWM6xx/edit#heading=h.gwmvu953flew https://docs.google.com/document/d/1wowMG2fTLw-0Z-P3eDjUu6Wz1YyWM6xx/edit#heading=h.7mmu2ec94y95 https://docs.google.com/document/d/1wowMG2fTLw-0Z-P3eDjUu6Wz1YyWM6xx/edit#heading=h.vwwjqj1jfe2a https://docs.google.com/document/d/1wowMG2fTLw-0Z-P3eDjUu6Wz1YyWM6xx/edit#heading=h.8i7fotsofbpf https://docs.google.com/document/d/1wowMG2fTLw-0Z-P3eDjUu6Wz1YyWM6xx/edit#heading=h.dtrlluo2gzgd https://docs.google.com/document/d/1wowMG2fTLw-0Z-P3eDjUu6Wz1YyWM6xx/edit#heading=h.vmbvf4b96fo9 https://docs.google.com/document/d/1wowMG2fTLw-0Z-P3eDjUu6Wz1YyWM6xx/edit#heading=h.hkuvtw95ubyu

DESCRIPTION/SPECIFICATIONS/STATEMENT OF WORK

1 Objectives and Scope, This is a Performance Work Statement (PWS) for Custodial and Related Services defined under the scope of this contract for

WI1713ZZ

Dane County Airport

4000 International Lane

Madison, WI 53704

This PWS describes the requirements of the U.S. General Services Administration (GSA) and acceptable outcomes to be performed by the Custodial Contractor (known from here on as Contractor).

Custodial and related services provided by the Contractor are arranged by, and contract administration is provided through, one or more of the following entities: GSA’s Central Office, Zone Office, Field Offices, or Local Offices.

These entities represent the Facility Management organizations that have been adopted by GSA’s organizational leadership.

GSA seeks to establish a partnering relationship with the Contractor to accomplish the program objectives in this contract. The objective of the partnering process is to provide an effective problem-finding/problem- solving management team composed of personnel from all parties responsible for maintaining the quality of our facilities, thus creating a single culture with one set of goals and objectives. Partnering requires that all parties recognize and address those opportunities and challenges that shall be confronted to help maintain the health of the

Contractor/GSA relationship. The relationship is based on trust, dedication to common goals, and an understanding of each other's individual expectations and values. The outcome of this initiative is for GSA to leverage Contractor expertise to assist GSA in accomplishing these goals and objectives. The Contractor shall identify efficiencies, opportunities for savings and be overall cost conscious while developing their schedules, proposals, and staffing levels to ensure the best value for the taxpayer

All references incorporated herein as Web sites (URLs) are accurate as of 2025 and may be subject to change by their web publisher. Web pages are provided to the Contractor for additional clarity. A change to any Web site specified in this contract does not change or alter the contract requirements and objectives identified herein.

The Contractor shall perform custodial services in a manner that will maintain the condition and cleanliness of the facility/facilities in accordance with the standards and regulations outlined within this PWS. Facility specific population and traffic shall be considered for the different area types and locations on this contract. Custodial services herein apply to different property and area types and outline requirements for maintaining the cleanliness and condition of varied environments. Specific property types covered by this contract include Airport and Office spaces.

1.1 Cleaning Schedules

The operating hours of the facility are 4am to midnight, the cleaning schedule shall include cleaning between 8am and 11am and between 2pm and 5pm. The Contractor shall submit an initial cleaning schedule with proposal submission that details when each cleaning activity will be performed and what equipment will be used to perform the activity. The performance of disruptive services, which could include, but are not limited to: carpet shampooing, floor waxing, vacuuming, may be scheduled with GSA and, if applicable, the tenant, for a time when the space is vacant or after building operating hours. If the Contractor is unsure as to whether an activity will be disruptive they should check with the COR before proceeding.

The cleaning schedule is considered the Contractor’s efficient approach to the work. Changes necessary for achieving the contract PWS requirements shall be the responsibility of the Contractor and implemented at no additional cost to the government. Cleaning schedules and any revisions are to be submitted to the CO or their designee for approval prior to implementation.

This finalized cleaning schedule shall include the dates and Contractor to be used for all subcontracted services.

The Contractor shall adhere to the approved cleaning schedule. The Contractor's cleaning schedule will be utilized by the Government in conjunction with the Quality Assurance Surveillance Plan (QASP) to effectively assess the Contractor's performance to ensure that the services performed meet contract standards.

The Contractor’s cleaning schedule shall include all standard services as described in this specification. The

Contractor shall submit a separate cleaning schedule for each facility under the scope of the contract. The

Contractor’s cleaning schedule shall, at a minimum, identify the cleaning activities, locations, times and associated staffing to accomplish the work at the specified frequencies, inclusive of daily and periodic recurring and non recurring tasks.

The Cleaning Schedule is a living document and may be subject to change for the Contractor to better meet the needs of the contract requirement. If the contract is modified to the extent where a change in the Cleaning

Schedule is necessary, the Contractor is required to provide an updated Cleaning Schedule to the CO or their designee for approval.

1.2 Staffing Plan

The Contractor’s staffing plan shall include a detailed description of how the Contractor intends to accomplish the requirements of the contract using in-house, corporate or subcontracted resources. The staffing plan shall include:

A. Types of positions, their titles, responsibilities, and physical locations (including corporate resources). B.

Minimum qualifications and descriptions associated with each position identified.

C. Description of how the Contractor plans to recruit and retain personnel, particularly key personnel.

D. Resumes and references for individuals who will serve in management and supervisory capacities.

E. General approach to accomplishing work given the geographic dispersion of facilities and proposed physical locations of employees.

F. The subcontracted resources to be used, and the work subcontractors will accomplish.

G. Approach to staffing coverage due to employee absences and staffing changes.

The Contractor shall submit a separate staffing plan for each facility under the scope of the contract. The

Contractor's staffing plan will be utilized by the Government in conjunction with the QASP to effectively assess the Contractor's performance to ensure that the services performed meet the contract standards. If the contract is modified to the extent where a change in the Staffing Plan is necessary, the Contractor is required to submit a revised Staffing Plan for approval by the CO or their designee. Any staffing level changes or vacancies are expected to be communicated to the Government in real time. The Contractor or Government may determine staffing levels should be reconsidered to better meet the contract’s performance obligations, and the frequency of this review may vary. Deductions for failure to adhere to a staffing plan shall be issued if there is also nonperformance or unsatisfactory contract performance.

1.3 Cleaning Plan

The Contractor shall submit a cleaning plan that sets forth the procedures, products and equipment that will be used to ensure exposure of building occupants and other facility personnel to potentially hazardous chemical, biological and particulate contaminants is reduced. The plan shall include: ways to minimize chemical use; practices for cleaning entryways; practices for the handling and storage of cleaning chemicals to minimize spills, leaks, and other mismanagement; practices related to the use of chemical concentrates and dilutions systems; personnel training;

and cleaning quality control processes; proper use of disinfectant products per manufacturer recommendations. The

Cleaning Plan is due to the CO or their designee within the timeframe noted in Exhibit 4.The Contractor shall adhere to the cleaning plan but the plan is a living document and may be subject to change if needed by the

Contractor to accomplish the work.

1.4 Quality Control Plan (QCP)

A Quality Control Plan (QCP) is a written document that the Contractor is required to establish and implement. The

QCP specifies a system for determining whether or not cleaning service requirements of the contract are met and to self-identify and correct any deficiencies in the quality of services before the level of performance becomes unacceptable or recurring. The QCP also identifies opportunities where the Contractor can make improvements on how services are provided.

The Contractor shall adhere to the QCP but the QCP is a living document and may be subject to change if needed. The QCP will be utilized by the Government in conjunction with the QASP to effectively assess the

Contractor's performance to ensure that the services performed meet contract standards.

The QCP shall at a minimum include the following:

A. Organization and Responsibilities

a. Communication approach

B. Inspection System

a. Procedures for inspecting work at key points (e.g., before, during, and after)

b. Service calls

c. Description of inspection methods, frequencies, and documentation

d. Dates, locations and descriptions of action(s) taken (if necessary) of inspections performed

C. Deficiency Identification and Correction Process

D. Submittals Management

E. Documentation and Records

F. Ongoing training program to ensure staff competency

G. Coordination with Government Oversight

The QCP shall be submitted by the Contractor to the CO or their designee for review and acceptance. The

Contractor is not authorized to start work until the QCP is accepted and the proper fitness determinations are obtained. Refer to Section 5 of the solicitation, in regard to security requirements.

Evaluations of the Contractors work shall be based on the standards in this section and conducted in accordance with the Government’s Quality Assurance Surveillance Plan (QASP).

1.5 Service Calls

Contractor shall respond to emergency service calls during building(s) operating hours (Reference Exhibit 1) and during the Contractor’s regular cleaning schedule. Routine service calls should be responded to while in the space or during the next regularly scheduled cleaning time in the space. Once the Contractor leaves the space, returning to perform a routine service call is not expected. However, service calls due to incomplete service provided during the regularly scheduled time must be corrected immediately. Contractors shall detail in their QCP how they will monitor and respond to service calls. Minimization of repeat service calls due to incomplete or unsatisfactory performance is expected.

Service calls shall be monitored and satisfactorily responded to. The Contractor shall include a method of recording customer calls, the time to complete the service call, and the corrective action taken. These records shall be made available for review by the CO or their designee.

At this location, the use of the Government's National Computerized Maintenance Management System (NCMMS) is not a viable option, the Contractor shall include a method of recording customer calls, the time to complete the service call, and the corrective action taken. These records shall be made available for review by the CO or their designee.

The Contractor shall provide a means to receive custodial related service requests twenty four (24) hours a day by means of telephone or email. The Contractor shall respond to emergency service requests upon notification, and routine service call requests as noted above. Upon receiving a service request (either from the COR or their designee) the Contractor must document the following:

A. Time the request was received.

B. Requesting person’s name and phone number.

C. Location of the service.

D. Time the service was completed.

E. Corrective action taken.

F. Reason for any deferred requests.

The Contractor shall respond to all service call requests using building specific service call procedures. If a service call is deemed an emergency, the Contractor shall respond to the site of the emergency within 1 hour from notification during the Contractor’s normal working hours, and within 1 hour after hours. Service calls that the COR determines to require an immediate response (such as spilled water in traffic areas or lack of toilet supplies) shall be handled immediately. Contractor shall detail in its QCP how it will monitor, respond to, and follow up on service calls.The Custodial Contractor shall respond to service requests from the time the request is received through to completion and closeout.

For emergency service requests, the costs shall only be reimbursed to the Contractor if the request is between the hours of 8pm and 6am.

At the close of each business day, the Contractor must report via email to the COR (or designee) the status of all service requests received regardless of the method. In addition to the daily reporting requirement, these records must be made available for review by the COR at any time and must be kept for the duration of the contract. The

Custodial Contractor shall fully cooperate and work in conjunction with the COR or their designee to ensure seamless and timely resolution of service requests.

1.6 Communication Approach

The Contractor shall prepare and provide to the CO or their designee a communication approach in their QCP, detailing how the Contractor plans to provide ’clear and effective’ communications with GSA using technology (two way digital communication) to achieve all the requirements of this PWS. Contractor personnel shall be identified by name and number as noted in Section 3.2. The escalation of issues should also be considered and detailed when the need arises.

1.6.1 Meeting Requirements

The Contractor shall participate in GSA meetings, tenant meetings, quality control meetings, partnering meetings or any other meetings when requested by the CO or their designee. The meetings may be scheduled with the objective of communicating program specific information, including but not limited to: performance, quality control, quality assurance, staffing level changes, and work that will impact the tenants.

1.6.2 Joint Service Inspections

The Contractor shall accommodate all requests by the Government to participate in inspections of work performed by Contractor personnel. Scheduling for these joint inspections shall be coordinated through the CO or their designee. This inspection shall be used with other measures of performance in discussions on Contractor performance.

2 Performance Standards

Frequencies have been identified for certain tasks in this section. Where a frequency is not stated and/or a specific task is not identified, it is the responsibility of the Contractor to determine how to meet the performance standards of this specification in accordance with Performance Based Service Contracting.

2.1 Interior Services

The Contractor shall provide interior standard services for the work items listed below. This section is organized by building area types and specific cleaning tasks. While neither the area types nor the task lists are all-inclusive, together they are intended to convey the overall custodial service performance standards for which the Contractor will be held responsible. Some area types in Section 2.1.1 may list specific cleaning tasks, but where none are listed, refer to Section 2.1.2 for a list of cleaning tasks that may be required. Any and all papers, equipment, and personal items shall not be disturbed in these areas.

2.1.1 Area Types (Not all‐inclusive)

2.1.1.1 Disinfection/Sanitization Areas

These areas require specific cleaning protocols (such as involving the use of chemicals) to kill or inactivate pathogenic microorganisms (such as bacteria, viruses, and fungi) on surfaces. These are spaces, surfaces, or environments where the risk of germ transmission is elevated due to the nature of their use or occupants. These areas and surfaces shall be cleaned, sanitized, or disinfected using disinfectants or another product containing the same active ingredient(s) at the same or greater concentration. When disinfectants are used in this specification the Contractor should allow all disinfected surfaces to air dry.

2.1.1.1.1 Restrooms - RESERVED

2.1.1.1.2 Concession/Cafeteria/Breakroom

Public Area Cleaning: The Contractor shall be responsible for cleaning and sanitizing the concession areas

(cafeterias, snack bars, coffee bars, and vending machine rooms [not vending machines]) that are accessible by the public. The Contractor is responsible for trash and recycling collection and removal. The Contractor shall clean, sanitize and ensure the areas are free of spillages, food crumbs, spots, smudges, marks, and soil build-up. These areas include: 1) serving area floors that are considered “public”, 2) floors in the dining area 3) exterior/interior windows (including ledges and frames) and 4) cleaning of dining room equipment (tables, table tops and bases, chairs, booths, counters, tray carts, furniture, water stations, and trash/recycling collection stations). Also, food contact surfaces such as public area service counters and dining tables shall be cleaned and sanitized with products safe for food contact. (Microwaves are included). Floors shall be maintained using the floor care standard requirements in Section 2.1.2.

Breakrooms are to follow this same standard noted above.

2.1.1.1.3 Fitness Center - RESERVED

2.1.1.1.4 Child Care - RESERVED

2.1.1.1.5 Holding Cells - RESERVED

2.1.1.1.6 Labs/Health/Lactation Rooms - RESERVED

2.1.1.2 Computer Rooms - RESERVED

2.1.1.3 Courtrooms/Jury Rooms and Assembly Rooms/Conference Rooms - RESERVED 2.1.1.4

Entrances/Lobbies - RESERVED

2.1.1.5 Offices/Cubicles

General, open office areas that consist of cubicles shall be maintained to support a productive and comfortable work environment for occupants. Private offices shall be maintained to this same standard.

2.1.1.6 Stairs, Stairways, Treads, Risers, Railings and Landings - RESERVED

2.1.1.7 Mail/Copy/Storage - RESERVED

2.1.1.8 Vertical Transportation - RESERVED

2.1.1.9 Fine Arts - RESERVED

2.1.1.10 United States Postal Space - RESERVED

2.1.2 Specific Tasks (Not all‐inclusive)

This section includes cleaning tasks that are applicable to multiple area types in Section 2.1.1. It is not intended to be an all inclusive list of the cleaning tasks that may be required to meet the standards in the specification.

2.1.2.1 Hard Floors

Hard Floors include, but are not limited to, materials such as wood, vinyl, terrazzo, ceramic, porcelain, granite, rubber, concrete, marble, vinyl plank. Additionally, the definition encompasses floor grout, intersecting wall edges, corners, kickplates, thresholds, and baseboards.

Floors and coverings shall be free of dirt, film, dust and debris, scum, mildew, foreign residue, spots, smudges, streaks, fungus, rust, soiled traffic patterns, gum, crusted materials, mineral deposits, marks from cleaning equipment, and free of foul odor. All floors shall be free of trip, slip, and fall hazards. Seasonal considerations may require an adjustment.

A. Daily - High Traffic Floors such as breakrooms, locker rooms, entrances, lobbies, aisles and hallways.

All hard floors shall be maintained in accordance with the manufacturer's recommendations and shall maintain their natural, uniform luster and not have a dull appearance.

Asbestos Containing Material (ACM) Floors, such as Vinyl Asbestos Tile (VAT), shall comply with the methods prescribed in the National Institute of Building Sciences (NIBS) Guidance Manual, ‘Asbestos Operations and

Maintenance Work Practices as well as follow the requirements in Section 3.9 Upon request, the Government shall make available to the Contractor any asbestos sampling results. UNDER NO CIRCUMSTANCES SHALL

BURNISHING OR DRY STRIPPING METHODS BE USED ON ACM FLOORING.

Asphalt Tile: Damp mopping shall be the only method of wet cleaning.

Wood Floors: Water solutions and dry stripping methods shall not be used.

ADP/Data Center Floors: Damp mopping shall be the only method of wet cleaning for floors in Automated Data

Processing (ADP)/Data Center spaces.

The old finish or wax shall be removed/stripped in accordance with standard commercial practices to ensure a consistent appearance. Spots shall be eliminated.

A. Finishing Floors: Walls, baseboards, and other surfaces shall be free of residue and marks from equipment. Floors shall have no streaks, mop strand marks, or skipped areas.

B. Sealing/Waxing Floors: Sealant/wax must adhere to the floor. Floor areas must be coated with a slip resistant seal.

The CO or their designee may consider approving alternative solutions to the refinishing noted above, such as: A.

Top Scrub and recoat of flooring (or other cost saving measures) as a maintenance standard.

2.1.2.1.1 Floor Mats and Runners

The Government shall furnish all mats and runners.

Daily - Mats and runners shall be free of spots, soiled traffic patterns, gum, and crusted materials. The

Contractor shall lay out mats and runners as specified by the CO or their designee at main entrances, main lobbies, main corridors and secondary corridors. In the event of inclement weather, the Contractor shall place mats and runners specific for this purpose at entrances and at other areas identified by the CO or their designee prior to the building occupants reporting to work and shall remove and store them when they are no longer required. Any

Government provided mats and runners that are found to be non-repairable or cannot be cleaned shall be brought to the attention of the CO or their designee so they can be replaced. Mats and runners shall be stored in accordance with the ANSI/ASSP A1264.2-2006 ‘Provision of Slip Resistance on Walking/Working Surfaces

Guidelines.

2.1.2.1.2 Vacuuming

Dailly - Carpet surfaces for Locker Room and adjoining corridor shall be fully vacuumed to remove dirt, dust, and other debris.

Weekly - All carpet surfaces shall be fully vacuumed to remove dirt, dust, and other debris. Spot vacuuming shall be performed, if necessary, to meet the above identified standards.

2.1.2.1.3 Extraction

Bi-Annually - Carpet shall be extracted. Spills, crusted materials and removable spots shall be removed. Harsh brushing or scrubbing shall not be used to minimize deterioration or fuzzing to the carpets and rugs.

Cleaned areas of carpets and rugs shall be reasonably blended with surrounding carpets. The Contractor shall coordinate with the CO or their designee the times when carpet shall be cleaned. The Contractor shall take measures to prevent the growth of mold and is responsible for any remediation that may be required.

2.1.2.2 Dusting

All dusting shall be performed on surfaces that are accessible by hand or with an extension, without the use of a ladder.

Quarterly - Dusting of Blinds and Coverings: All blinds, coverings, cord tapes, and valances shall be wiped clean. Blinds and coverings that are not operating properly shall be reported to the CO or their designee for repair.

Monthly - All horizontal surfaces shall be wiped clean and free of dust (including, but not limited to:

countertops, table tops, window sills, ledges, diffusers).

2.1.2.3 Policing Interior Areas

Daily - All building areas shall be policed and be free of papers, trash, and other discarded materials.

2.1.2.4 Trash, Wastebaskets, and Receptacles

The Government shall provide desk side and common area receptacles, as well as composting receptacles where applicable.

Private offices shall be provided desk side trash and recycling collection as a standard service. Open office areas

(such as training rooms, conference rooms, and breakrooms) shall be provided a common area for trash and recycling collection.

Daily - All trash and recycling shall be collected and removed to a location designated by the CO or their designee.

(The Contractor is responsible to collect and transport this material in accordance with Section 2.3.1 (Solid Waste).

All areas shall be free of discarded material. Desk side and common area trash and recycling receptacles, as outlined above, shall be emptied, kept clean, and odor-free. Plastic liners for all trash receptacles shall not be torn, worn, or contain residue and are the responsibility of the Contractor. Sanitary napkin disposal containers shall be lined with new receptacle bags.

2.1.2.5 Dispensers

Contractor shall provide dispensers, including dispensers for tenant break rooms. Contractor provided dispensers must be approved by the CO or their designee prior to installation.

The Contractor shall perform routine cleaning, replenish supplies, and fill dispensers. The supplies for the provided dispensers shall be compatible with the dispenser’s manufacturer’s requirements. The Contractor shall provide dispenser batteries. Contractor is responsible for dispenser installation or battery replacement. Contractor shall ensure dispensers are installed in the proper location. All dispensers installed at accessible lavatories and those serving the general space must meet the requirements for operable parts in the Architectural Barriers Act

Accessibility Standards (ABAAS section F205) to ensure use by people with disabilities.

2.1.3 Finishes

2.1.3.1 Fixtures

Daily - Clean and sanitize all fixtures (Including, but are not limited to: washbasins, water faucets and handles).

Daily - All drinking fountains and bottle filling stations shall be cleaned and sanitized.

2.1.3.2 Surfaces

Cleaning shall be performed on surfaces that are accessible by hand or with an extension, without the use of a ladder. Surface cleaning involves the removal of visible dirt, dust, debris, and other contaminants from all vertical and horizontal hard surfaces. Surfaces shall be wiped clean and free of dust, dirt, streaks, residue, buildup, cobwebs or smudges and encompasses a wide range of building materials, including but not limited to: porcelain, brass, brick, concrete, stone, wood, drywall, acoustical panels, laminate, metal, paneling, glass, and stainless steel.

Personal and agency property that is not affixed to the building, furniture, cabinets or desks such as papers, computers, and keyboards shall not be disturbed or cleaned.

Metal, Brass, Woodwork, and Stainless Steel: Surfaces (including, but are not limited to: corners, crevices, moldings, ledges, handrails, grills, doors, door knobs, door handles, door frames, push plates, kick plates, access control panels, light switches).

Interior Glass Cleaning: All glass, clear partitions, mirror surfaces, bookcases, shall be cleaned. All interior plate glass (to include glass over and in vestibule doors, all plate glass around entrances, lobbies, and vestibules) shall be cleaned and free of dust, discoloration, dirt, streaks, buildup and shall not be cloudy.

2.1.3.2.1 Vertical Surfaces/Walls

All vertical surfaces (such as mirrors) and wall surfaces shall be cleaned and free of dirt, spots, smudges, water spots, and marks. Cleaning shall not cause discoloration.

2.1.3.3 Historic Features ‐ RESERVED

2.1.4 Interior Graffiti Removal

Remove graffiti using normal cleaning methods (e.g., normal graffiti removal cleansers or solvents). Graffiti that cannot be removed with such methods shall be reported to the CO or their designee. In cases involving historical buildings, all cleaning methods shall be coordinated with the CO or their designee and the Historic Building

Preservation Officer.

2.2 Exterior Services ‐ RESERVED

2.2.1 Specific Tasks (Not all‐inclusive)

2.2.1.1 Surfaces ‐ RESERVED

2.2.1.2 Hard Surface Areas ‐ RESERVED

2.2.1.3 Stairs, Stairways, Treads, Risers, Railings and Landings ‐ RESERVED

2.2.1.4 Canopies/Overhangs ‐ RESERVED

2.2.1.5 Exterior Graffiti Removal ‐ RESERVED

2.2.1.6 Excrement Removal (Human, Bird and Animal) ‐ RESERVED

2.2.1.7 Policing Outside Areas ‐ RESERVED

2.3 Supplemental Services

Supplemental Services are other services the Government is including on this contract. Any service included below and not marked as RESERVED shall be included as a standard service for pricing purposes.

2.3.1 Solid Waste Management

The solid waste management program includes the collection and disposal of non-hazardous solid waste (trash), segregated recyclables, and segregated compostable organic waste (where applicable). The Contractor shall deliver a waste management program that complies with federal, state, and local solid waste and recycling requirements and maximizes waste diversion to the extent practicable. Recycling, composting, and other alternatives to landfills and incineration are the preferred methods for disposal of solid waste.

A. The Contractor shall notify the CO or their designee of any prohibited or unauthorized items observed in the trash receptacles. Typical prohibited wastes include hazardous or universal waste as identified by EPA, state, and local regulatory agencies such as but not limited to: fluorescent light bulbs, thermostats, thermometers, most chemicals, and batteries (nickel-cadmium and small, sealed lead acid batteries in electronic equipment, mobile phones, computers, printers and emergency lighting). In addition, electronic equipment such as computers and printers shall not be discarded in the trash containers.

B. The Contractor shall collect and remove all trash and recycling to a location designated by the CO or their designee.

C. The Contractor shall collect and transport all solid waste and debris to designated locations or holding areas for removal from the premises. Holding areas for solid waste accumulation shall be identified by the

CO or their designee.

D. The Government will provide waste, recycling, and compost collection containers throughout the building.

The Government will provide a sufficient number of removal containers to accommodate all trash generated between pick-up dates. The CO or their designee shall approve all collection container styles, types, and storage locations prior to placement.

E. Containers must be kept free of holes, pests, grease, oils, and odors. All Contractor-supplied equipment and materials shall remain the property of the Contractor during and subsequent to the contract period. F.

The Contractor shall report any pest infestation in or around the containers to the CO or their designee.

2.3.2 Integrated Pest Management

The Contractor shall develop an Integrated Pest Management…