47PB0020R0005 Tab 10 Addendum 01 Combined Services PWS 2019 12 05.pdf

Addendum 01 - Performance Work Statement (PWS)

SOLICITATION NUMBER: 47PB0020R0005

SERVICE: CUSTODIAL AND BUILDING OPERATIONS & MAINTENANCE

COMBINED SERVICES

LOCATION(S): JACKMAN LAND PORT OF ENTRY (ME0823BJ, ME0824BJ &

ME0825BJ)

2614 MAIN STREET

SANDY BAY TOWNSHIP, ME 04945

COBURN GORE LAND PORT OF ENTRY (ME0551BE, ME0552BE,

ME0553BE ME0554BE & ME05555BE)

INTERNATIONAL BOUNDARY LINE

ROUTE 27 COBURN GORE, ME 04936

TABLE OF CONTENTS

Table of Contents

C. DESCRIPTION/SPECIFICATION/STATEMENT OF WORK

C.1 Definitions

C.1.0 General Program

C.1.0.0 Above Standard Services

C.1.0.1 Acceptance

C.1.0.2 Approval

C.1.0.3 Building

C.1.0.4 Cleanable Square Feet

C.1.0.5 Contracting Officer (CO)

C.1.0.6 Contracting Officer's Representative (COR)

C.1.0.7 Contractor

C.1.0.8 Custodial

C.1.0.9 Environmentally Sustainable

C.1.0.10 Federal Holidays

C.1.0.10.1 Day

C.1.0.11 Federally Equipped Food Service

C.1.0.12 Guiding Principles for Sustainable Existing Buildings

C.1.0.13 GSA Green Purchasing Program (GPP)

C.1.0.14 Sustainable Cleaning

C.1.0.15 Key Sustainable Product (KSP) Standards

C.1.0.16 LEED-EB

C.1.0.17 Modification

C.1.0.18 Ordering Official

C.1.0.19 Performance Based Service Contracting

C.1.0.20 Product Preference

C.1.0.21 Quality Assurance Surveillance Plan (QASP)

C.1.0.22 Quality Control Program (QCP)

C.1.0.23 Sanitize

C.1.0.24 Service Calls

C.1.0.25 Standard Services

C.1.0.26 Stewardship

C.1.0.27 AbilityOne Commission (Commission) - Formerly Known As The Committee For Purchase For People Who Are Blind Or Severely Disabled

Custodial Specifications

C.2 Objectives and Scope

C.2.0 The Contractor Shall

C.2.1 Cleaning Hours

C.2.2 Building Information Data Sheet Estimates

C.3 Sustainable Cleaning

C.4. Sustainable Purchasing

C.4.0 Sustainable Product Standards

C.4.1 Key Sustainable Products (KSPs)

C.4.1.2 Proof of Compliance)

C.4.1.3 Exemptions

C.4. 2 Green Cleaning Plan

C.5 Standard Services

C.5.1 Interior Services

C.5.1.0 Performance Standards

C.5.1.1 Floor Care

C.5.1.2 Carpets and Rugs

C.5.1.3 Floor Mats and Runners

C.5.1.4 Restrooms, Shower Rooms, Tenant Break Rooms, Locker Rooms and Holding Cells

C.5.1.5 Fixtures

C.5.1.6 Surfaces

C.5.1.7 Walls

C.5.1.8 High Cleaning

C.5.1.9 Dusting

C.5.1.10 Trash, Wastebaskets and Ash Receptacles

C.5.1.11 Recyclables

C.5.1.12 Elevators, Escalators and Stairways

C.5.1.13 Plate Glass

C.5.1.14 Window Washing

C.5.1.15 Blinds and Coverings (Not Including Drapes, Curtains and Unique Coverings)

C.5.1.16 Fine Arts Collection

C.5.1.17 Historic Buildings

C.5.1.18 Policing Inside Areas

C.5.1.19 Interior and Atrium Plants (Government Plants)

C.5.1.20 Concessions (Cafeterias, Snack Bars and Vending Machine Areas)

C.5.1.21 Postal Space

C.5.1.22 Fitness Centers, Health Units, Lactation Rooms and Laboratories

C.5.2 Exterior Services

C.5.2.0 Performance Standards

C.5.2.1 Plate Glass

C.5.2.2 Window Washing

C.5.2.3 Canopies

C.5.2.4 Hard Surface Areas

C.5.3 Snow and Ice Removal

C.5.4 Grounds Maintenance

C.5.4.0 Landscape Erosion Management

C.5.4.1 Grounds Maintenance Services

C.5.4.2 Composting

C.5.4.3 Trees and Shrubs

C.5.4.4 Mulching

C.5.4.5 Mowing and Edging

C.5.4.6 Leaf Removal

C.5.4.7 Over Seeding, Dethatching and Plugging

C.5.4.8 Fertilization

C.5.4.9 Flowerbeds and Plants

C.5.4.10 Plant Replacements

C.5.4.11 Soil and Ground Covers

C.5.4.12 Unimproved Grounds

C.5.4.13 Fence Lines

C.5.4.14 Weeds

C.5.4.15 Irrigation

C.5.4.16 Watering

C.5.4.17 Adjust, Clean and Set Automatic Controllers

C.5.4.18 Integrated Pest Management Plan (IPM)

C.6 Above Standard Services The Contractor shall provide interior and exterior above standard services to fulfill the Government’s intermittent need for work.

These services are in addition to the services specified as a standard service

C.6.1 Carpet Extraction (Private Areas)

C.6.2 Window Washing

C.6.3 Postal Lock Boxes and Mail Cases

C.6.4 Washing Blinds and Coverings (Not Including Drapes, Curtains and Unique Coverings)

C.6.5 Pressure Washing and Steam Cleaning

C.6.6 Tree Thinning

C.6.7 Government Furnished Trees and Plants (Planted In Ground or Planters) .. 38

C.6.8 Machine Strip and Wax Resilient Office Floors

C.6.9 Spray Buff Resilient Office Floors

C.7 Service Calls

C.8 Communication Plan

C.9 Protection and Damage

C.10 Solid Waste/Trash/Recycling Management

C.10.1.0 Solid Waste/Trash Audits

C.10.1.1 Extent of Work

C.10.1.2 Solid Waste/Trash Removal and Disposal

C.10.1.3 Solid Waste/Trash Records and Reports

C.10.1.4 Pick-ups on Call

C.10.2.1 Extent of Work

C.10.2.2 Recyclable Materials Disposition

C.10.2.3 Recyclables

C.10.2.4 Pick-ups on Call

C.10.2.5 Recycling Containers

C.10.2.6 Restriction on Use

C.10.2.7 Recycling Proceeds

C.10.2.8 Recycling Records and Reports

C.11 Environmental Reporting

C.11.0 Recycling and Waste Reports

C.11.1 Report Calculations

C.11.2 Green Purchase Reporting

C.11.3 Integrated Pest Management Report

C.11.4 Supporting Documentation

C.11.5 Reporting Formats

C.12 Integrated Pest Management

C.12.0 Preventive Pest Maintenance

C.12.1 Initial Pest Assessment

C.12.2 Recommendations for Pest Management and Control

C.12.3 General

C.12.4 Pests Included and Excluded

C.12.5 Initial Pest Assessment

C.12.6 Pest Control Plan

C.12.7 Pesticide Application

C.12.8 Structural and Procedural Recommendations

C.12.9 Record Keeping

C.12.10 Manner and Time to Conduct Service

C.12.11 Insect Control

C.12.12 Rodent Control

C.12.13 Safety and Health

C.13 Child Care Center

C.14 Quality Control Plan (QCP)

C.15 Cleaning Schedules

C.16 Communication Requirements

C.17 Federal Requirements

C.18 Contractor Submittals/Deliverables Chart

Building Operations & Maintenance Specification

Section 2 General Contract Requirements

C.2.0 GENERAL

C.2.1 Scope of Work

C.2.1.1 Discrepancy in the Specifications

C.2.2 Personnel

C.2.2.1 Contractor Key Personnel

C.2.2.2 Authority

C.2.2.3 Communication Equipment

C.2.2.3.1 CIO 2100 IT Security Policy

C.2.2.4 Language

C.2.2.5 Employee Suitability

C.2.2.6 Employee Technical Qualifications

C.2.2.7 Certifications

C.2.2.7.1 Qualifications of Fire Alarm System Technicians

C.2.2.7.2 Qualifications of Water-Based Fire Suppression System Technicians ... 62

C.2.2.7.3 Qualifications of Technicians

C.2.2.7.4 Qualifications for Electrical Technician

C.2.2.8 Employee Training

C.2.2.8.1 Asbestos Awareness Training

C.2.2.8.2 Re-Tuning Training

C.2.2.8.3 Education Requirements and Certifications

C.2.2.8.4 NCMMS Training

C.2.2.8.5 Lead Awareness Training

C.2.2.9 Appearance

C.2.2.10 Standards of Conduct

C.2.2.11 Recording Presence

C.2.2.12 Personal Identity Verification Requirements

C.2.2.13 Credentials and Identification

C.2.2.14 Escorting

C.2.3 Quality Control Program

C.2.3.1 Quality Control Plan

C.2.3.2 Quality Control Plan Contents

C.2.3.2.1 Inspection Program

C.2.3.2.2 Methods

C.2.4 Quality Assurance

C.2.4.1 Contracting Officer's Representative (COR)

C.2.4.2 Government Monitoring

C.2.4.3 Performance Evaluations

C.2.5 Physical Security

C.2.5.1 Key Control

C.2.5.2 Lock Combinations

C.2.6 Safeguarding Sensitive Data and Information Technology Resources

C.2.6.1 General

C.2.6.2 Safeguarding and Dissemination of Controlled Unclassified Information .. 68

C.2.6.2.1 General

C.2.6.2.2 Marking CUI

C.2.6.2.3 Authorized Recipients

C.2.6.2.4 Dissemination of CUI Building Information

C.2.6.2.4.1 By Electronic Transmission

C.2.6.2.4.2 By Non-electronic Form or on Portable Electronic Data Storage Devices

C.2.6.2.4.2.1 By Mail

C.2.6.2.4.2.2 In Person

C.2.6.2.5 Record Keeping

C.2.6.2.6 Safeguarding CUI Documents

C.2.6.2.7 Destroying CUI Building Information

C.2.6.2.8 Notice of Disposal

C.2.6.2.9 Incidents

C.2.6.2.10 Subcontracts

C.2.7 Hours of Operation

C.2.7.1 Normal Working Hours

C.2.7.2 Core Coverage Hours

C.2.7.3 Recognized Holidays

C.2.7.4 Extended Operating Hours

C.2.7.5 Building Access

C.2.8 Conservation of Utilities

C.2.9 Use of NCMMS

C.2.9.1 General

C.2.9.2 Operations

C.2.9.3 Reporting

C.2.10 Documentation and Records

C.2.12 Other Contractors

C.2.13 Government Forms

C.2.14 Contractor Maintenance Performance Plans

SECTION 3 GOVERNMENT-FURNISHED PROPERTY

C.3.0 General

C.3.1 Electric Power

C.3.2 Water Source

C.3.3 Contractor Office Space and Furnishings

C.3.4 Storage Space

C.3.5 Network Equipment and Computer Hardware

SECTION 4 CONTRACTOR- FURNISHED PROPERTY SUPPLIES/MATERIAL/EQUIPMENT

C.4.0 General

SECTION 5 OPERATIONS-SPECIFIC REQUIREMENTS

C.5.0 General

C.5.1 Tenant Environment

C.5.1.1 Tenant Furniture

C.5.2 Building Operating Plan

C.5.2.1 Components of the Building Operating Plan

C.5.3 Equipment Inventory

C.5.3.1 General:

C.5.3.2 Operations

C.5.3.3 Reporting

C.5.4 Safety Management

C.5.4.1 General

C.5.4.2 Workplace Safety and Health Program

C.5.4.2.1 Reporting

C.5.4.3 Scheduling and Record Keeping

C.5.4.3.1 Reporting

C.5.4.4 Fall Protection

C.5.4.5 Powered Platforms

C.5.4.6 Lock Out/Tag Out

C.5.4.7 Confined Spaces

C.5.4.8 Facility Hazards and Accidents

C.5.4.8.1 Hazards

C.5.4.8.2 Accidents

C.5.4.9 Disruptive or Hazardous Equipment

C.5.4.9.1 Tools

C.5.4.9.2 Hooks, Cranes, Hoists Chains and Slings

C.5.4.10 Scheduled Disruption to Utilities, Lighting, Fire Protection & Life Safety Systems, or Space Conditioning

C.5.4.11 Safety Data Sheets and Hazard Communication Plan

C.5.4.11.1 Safety Data Sheets

C.5.4.11.2 Hazard Communication Plan

C.5.4.12 Labeling and signage

C.5.4.13 Emergency Shutdown Instructions

C.5.4.14 Electrical Safety

C.5.4.15 Labeling of Electrical Circuits and Panels

C.5.5 Environmental Management

C.5.5.1 General

C.5.5.2 Refrigerants

C.5.5.2.1 Operations

C.5.5.2.2 Maintenance (Refrigerant Recycling, Reclamation, and Disposal)

C.5.5.2.3 Testing/Inspections

C.5.5.2.4 Reporting

C.5.5.3 Local Air Quality Management Operating Permits

C.5.5.4 Stationary Engines

C.5.5.5 Fuel Storage Tank Management

C.5.5.6 Solid Waste

C.5.5.7 Polychlorinated Biphenyl (PCB) Control

C.5.5.8 Asbestos Management

C.5.5.9 Disposition of Hazardous Waste

C.5.5.10 Backflow Prevention Devices

C.5.5.11 Potable Water Systems

C.5.5.12 Reporting

C.5.6 Energy and Water Efficiency

C.5.6.1 General

C.5.6.2 Operations

C.5.6.3 Reporting

C.5.7 Advanced Metering Systems

C.5.7.1 General

C.5.7.2 Operations

C.5.7.3 Maintenance

C.5.7.4 Reporting

C.5.8 Building Automation Systems and IT Controls

C.5.8.1 General

C.5.8.2 Operations

C.5.8.2.1 GSA-hosted Systems Requirements

C.5.8.2.2 Excepted Systems Requirements (not hosted on GSA’s system infrastructure)

C.5.8.3 Maintenance

C.5.8.3.1 BAS Control Systems and upgrades

C.5.8.3.2 BAS Alarms

C.5.8.4 Testing/Inspecting

C.5.8.5 Reporting

C.5.8.6 Smart Building Technology

C.5.9 Fire Protection and Life Safety Equipment and Systems

C.5.9.1 General

C.5.9.2 Fire Alarm System Services and Emergency Communication Systems

C.5.9.3 Water-Based Fire Protection Systems

C.5.9.4 Fire-rated Door Assemblies

C.5.9.5 Fire Damper and Combination Fire/Smoke Dampers

C.5.9.6 Smoke Doors Assemblies

C.5.9.7 Smoke Dampers

C.5.9.8 Portable Fire Extinguishers

C.5.9.9 Non-Water-Based Fire Extinguishing Systems

C.5.9.10 Smoke Control Systems

C.5.9.11 Emergency and Standby Power Systems

C.5.9.12 Emergency Lighting Systems and Exit Signage

C.5.9.13 Fire Resistance Rated Construction

C.5.9.14 Lightning Protection Systems

C.5.9.15 Chemical Sensors

C.5.10 TOURS

C.5.10.1 General

C.5.10.2 Proactive Facility Tours

C.5.10.3 Minimum Tour Frequencies

C.5.10.4 Monitoring of Central Plant Equipment

C.5.10.5 Operating Logs and Tour Check Sheets

C.5.10.6 Reporting

C.5.11 Repairs

C.5.11.1 General

C.5.11.2 Operations

C.5.11.2.1 Non Reimbursable Repair

C.5.11.2.2 Partially Reimbursable Repairs

C.5.11.2.3 Fully Reimbursable Repairs

C.5.11.3 Warranties

C.5.11.4 Third-Party Contractors

C.5.12 Work Orders

C.5.12.1 General

C.5.12.2 Operations

C.5.12.2.1 Emergency Work Order

C.5.12.2.2 Emergency Call Back (Beyond Core Coverage Hours)

C.5.12.2.3 Urgent Work Order Response

C.5.12.2.4 Routine Work Order Response

C.5.12.3 Data Maintenance

C.5.12.4 Reporting

C.5.13 Additional Services Indefinite Quantity Provisions

C.5.13.1 General

C.5.13.2 Price Proposal for Additional Services Work Request

C.5.13.2.1 Parts and Materials

C.5.13.2.2 Labor

C.5.13.3 Additional (Non-Pricing Schedule) Subcontracts

C.5.13.4 Indirect Costs (Markup)

C.5.13.5 Proposal Review

C.5.13.6 Additional Services Work Request Ordering and Invoicing

C.5.13.7 Cost Documentation

C.5.13.8 Construction Services

C.5.14 Building Management and Support Services

C.5.14.1 General

C.5.14.2 Miscellaneous Work

C.5.14.3 Review of Design Documents

C.5.14.3.1 Reporting

C.5.14.4 Inspections Assistance for Space Build Outs

C.5.14.5 Flag Procedures

C.5.14.6 Overtime Utilities

C.5.15 Monthly Progress Report

C.5.15.1 General

C.5.16 Reference Library

C.5.16.1 General

SECTION 6 MAINTENANCE SPECIFIC REQUIREMENTS

C.6.0 General

C.6.1 Maintenance Standard

C.6.2 Boiler Systems

C.6.2.1 General

C.6.2.2 Operation

C.6.2.3 Boiler Maintenance

C.6.2.4 Testing and Inspecting

C.6.2.5 Reporting

C.6.3 Air Distribution Equipment

C.6.3.1 General

C.6.3.2 Operation

C.6.3.3 Maintenance

C.6.3.4 Replacement of Air Filters

C.6.3.5 Testing and Inspecting

C.6.3.6 Reporting

C.6.4 Chiller Systems

C.6.4.1 General

C.6.4.2 Operation

C.6.4.3 Maintenance

C.6.4.4 Testing/Inspecting

C.6.4.5 Reporting

C.6.5 Cooling Towers

C.6.5.1 General

C.6.5.2 Operations

C.6.5.3 Maintenance

C.6.5.4 Testing

C.6.5.5 Reporting

C.6.6 HVAC Water Management

C.6.6.1 General

C.6.6.2 HVAC Water Management Plan

C.6.6.3 Operation

C.6.6.4 Maintenance

C.6.6.5 Testing and Inspecting

C.6.6.6 Reporting

C.6.6.7 Chemical Free Water Treatment System

C.6.7 Domestic Plumbing Systems

C.6.7.1 General

C.6.8 Lighting Systems

C.6.8.1 General

C.6.8.2 Operation

C.6.8.3 Maintenance

C.6.8.4 Testing and Inspecting

C.6.9 Electrical Switchgear and Switchboards

C.6.10 Emergency Power Equipment

C.6.10.1 General

C.6.10.2 Operation

C.6.10.3 Maintenance

C.6.10.4 Testing and Inspecting

C.6.10.5 Reporting

C.6.11 Oil Analysis and Oil Changes

C.6.11.1 General

C.6.11.2 Operations

C.6.11.3 Testing and Inspecting

C.6.11.4 Reporting

C.6.12 Vertical Transportation Systems

C.6.12.1 Elevator Associated Equipment Maintenance

C.6.13 Architectural and Structural Systems

C.6.13.1 General

C.6.13.2 Replacement Items and Painting

C.6.13.3 Machinery Rooms

C.6.13.4 Historic Buildings

C.6.13.5 Architectural Woodwork

C.6.13.6 Directories

C.6.13.7 Roofs

C.6.13.8 Roof Anchorages

C.6.14 Perimeter Access Control Systems (Security fixtures)

C.6.14.1 General

C.6.15 Child Care Center

SECTION 7 ADMINISTRATIVE INSTRUCTIONS

C.7.0 Initial Inspection

C.7.1 Existing Deficiency Inspection/Initial Deficiency Report

C.7.2 Transition Phase

C.7.2.1 Transition Phase Schedule

C.7.3 Phase-out Transition Period

C.7.4 Contract Closeout Examination and Withholding of Final Payment

SECTION 8 PUBLICATIONS AND CITED STANDARDS

C.8.0 Publications

H. SPECIAL CONTRACT REQUIREMENTS

H.1 Contractor Responsibilities

H.1.0 Supervisors

H.1.1 Communication

H.1.2 Training

H.1.3 Uniforms

H.1.4 Exposure Control Program -Personal Protective Equipment (PPE)

H.1.5 Key Control

H.1.6 Qualifications of Personnel

H.1.7 Miscellaneous Requirements

H.2 Strike Contingency Plan (SCP)

H.3 Occupant Emergency Plan (OEP)

H.4 Contractor Pandemic Plan

H.5 Conservation

H.6 Affirmative Procurement Program (APP)

H.7 Asbestos Awareness Training

H.8 LEED-EB

H.9 Provided By The Government (Not Identified Elsewhere in the Specification) h.17 Government Forms

C. DESCRIPTION/SPECIFICATION/STATEMENT OF WORK

C.1 DEFINITIONS

C.1.0 General Program The work specified in this specification shall be in accordance with all Federal, State, county and city laws, codes, and ordinances and shall follow the more stringent of them. In addition to compliance with these laws, the Contractor shall follow all applicable standard industry practices including, but not limited to, the Occupational Safety and Health Act (OSHA) and NIBS.

C.1.0.0 Above Standard Services Above Standard Services are services not covered in the monthly price of the contract. Contractor prices include all applicable labor, materials, supplies, training/certifications, equipment (except as otherwise provided), supervision, and management.

C.1.0.1 Acceptance The term constitutes acknowledgment that the supplies or services required in the contact conform to applicable contract quality and quantity requirements.

C.1.0.2 Approval ‘Approval’ means the Government has reviewed the submittals, deliverables, or administrative documents [e.g., insurance certificates, Safety Data Sheets (SDS), etc.], and has determined that the documents conform to contract requirements. Government approval shall not relieve the Contractor of responsibility for complying with Federal, State, and local laws and regulations.

C.1.0.3 Building A reference to ‘facility’ and ‘site’ is interchangeable with ‘building.’ A man-made structure or edifice which services are performed within or on the exterior of the formation and is intended to support or shelter any use or continuous occupancy.

C.1.0.4 Cleanable Square Feet This is calculated by taking the Gross Square Feet minus walls (approx.1.5% of gross square feet) minus non-cleanable areas such as electrical closets, closets, mechanical rooms, storage rooms, raised floor computer rooms, etc.

C.1.0.5 Contracting Officer (CO) Contracting Officer (CO) is a GSA employee who that has the overall responsibility for the administration of this Contract. The CO alone, without delegation, is authorized to take actions on behalf of the Government to amend, modify or deviate from the Contract terms, conditions, requirements, specifications, details and delivery schedules.

The CO shall delegate administration of the Contract to a Contracting Officer’s Representative..

C.1.0.6 Contracting Officer's Representative (COR) Contracting Officer's Representatives (COR) shall be appointed by letter from the CO. CORs or designees shall be the primary Government representatives for the administration of Contract, shall have proper training and experience in inspecting contracts, but shall not have the authority to modify the Contract.

C.1.0.7 Contractor Reference to ‘Contractor’ throughout the SOW even for those references to subcontracted type tasks shall mean the responsibility of the contract service provider.

C.1.0.8 Custodial A reference to ‘custodial’ is interchangeable with ‘janitorial’. Custodial and related services can include cleaning, window washing, trash removal, recycling, snow and ice removal, landscaping, and maintaining a building or area.

C.1.0.9 Environmentally Sustainable These are products or services that have a lesser or reduced effect on human health and the environment when compared with competing products or services that serve the same purpose. This comparison may consider raw materials acquisition, production, manufacturing, product, chemicals, packaging, distribution, reuse, operation, maintenance, or disposal of the product or service. Refer to Section C.17. ‘Federal Requirements’ for a list of environmentally sustainable attributes and certifying entities.

C.1.0.10 Federal Holidays Federal holidays are New Year’s Day, Martin Luther King Day, President’s Day, Memorial Day, Independence Day, Labor Day, Columbus Day, Veterans’ Day, Thanksgiving Day, and Christmas Day. When Federal Holidays fall on weekends, a weekday is typically designated as the holiday. Holidays that fall on Saturday are observed on the previous Friday and holidays that fall on a Sunday are observed on the following Monday. Veterans’ Day is always on the 11th of November and Thanksgiving is always the 4th Thursday of November.

C.1.0.10.1 Day “Day” means a calendar day, unless otherwise specified. In the computation of any period --

● (1) The day of the act, event, or default from which the designated period of time begins to run is not included; and

● (2) The last day after the act, event, or default is included unless --o (i) The last day is a Saturday, Sunday, or Federal holiday; or o (ii) In the case of a filing of a paper at any appropriate administrative forum, the last day is a day on which weather or other conditions cause the closing of the forum for all or part of the day, in which event the next day on which the appropriate administrative forum is open is included.

C.1.0.11 Federally Equipped Food Service This is a facility in Federal Government space where the Government procures and maintains the inventory of food service storage, preparation, cooking and hot and cold holding equipment.

C.1.0.12 Guiding Principles for Sustainable Existing Buildings A practice of using processes that is environmentally responsible and resource-efficient throughout a building's life-cycle. The goal is to minimize and offset consumption of energy, water, and other resources and to eliminate all waste and pollution from building operations and activities. The result is to reduce the environmental impact of the Federal Government, which will expand and complement the building design economy, utility, durability, and comfort.

See http://en.wikipedia.org/wiki/Sustainability

The common objective is to reduce the overall impact of the built environment on human health and the natural environment by:

-Improving energy efficiency and reductions in greenhouse gas emissions.

-Reducing water consumption intensity.

-Acquiring sustainable products and services.

-Implementing pollution prevention measures, including reduction or elimination of the use of toxic and hazardous chemicals and materials.

-Implementing cost-effective waste prevention and recycling programs.

-Increasing diversion of solid/trash waste.

C.1.0.13 GSA Green Purchasing Program (GPP) The GPP which includes the Green Purchasing Plan specifies requirements to promote the purchase of environmentally sustainable products and services.

C.1.0.14 Sustainable Cleaning http://en.wikipedia.org/wiki/Sustainability

Sustainable Cleaning is a planned and organized approach to cleaning specifically designed to protect building occupant s’ and workers’ health, while at the same time reducing environmental impacts.

C.1.0.15 Key Sustainable Product (KSP) Standards KSP are those categories of products that the Government’s Contractor uses most frequently in the delivery of custodial and facilities related services. The KSP standards are the minimal attributes that the KSPs shall meet. Use of the KSP’s in this contract are mandatory.

C.1.0.16 LEED-EB

The rating system encourages owners and operators of existing buildings to implement sustainable practices and reduce the environmental impacts of their buildings, while addressing the major aspects of ongoing building operations.

This building shall seek Leadership in Energy and Environmental Design (LEED) certification, which requires more stringent guidelines and record keeping. Criteria for specific LEED existing buildings (EB) credits will be provided by the LEED-EB Project Manager or designee. More information on LEED-EB is found at www.usgbc.org.

C.1.0.17 Modification Modification is a bilateral or unilateral change in the terms of a contract.

C.1.0.18 Ordering Official Ordering Officials are appointed by letter from the CO. Ordering Officials shall be the Government’s representative for the ordering of supplies and services.

C.1.0.19 Performance Based Service Contracting This is a procurement strategy that seeks to issue technical requirements that set forth outcomes for performance instead of specific requirements on how to perform the service. This strategy shifts the risk of performance to the Contractor by allowing the Contractor to design the methods of achieving desired results as defined by the performance quality standards established by the Government.

C.1.0.20 Product Preference Products that are identified as environmentally sustainable shall be selected over those which do not carry such designations. The following factors to consider when selecting products include: environmental performance, cost performance, bio-based, recycled content, biodegradability, technical performance, and availability.

C.1.0.21 Quality Assurance Surveillance Plan (QASP) The QASP is the Government’s surveillance method for monitoring and evaluating the Contractor's performance under a Performance Based Statement of Work (PBSOW).

C.1.0.22 Quality Control Program (QCP) The Quality Control Program is a system for identifying and correcting deficiencies in the quality of services before the level of performance becomes unacceptable. Preparation of this document is the responsibility of the Contractor.

C.1.0.23 Sanitize This is the process of removing dirt and certain bacteria so that the number of germs is reduced to a level that the spread of disease is unlikely.

C.1.0.24 Service Calls Service calls are considered standard service requirements, such as nonrecurring requests for rearranging of furniture in a conference room, special events support, spills, replenishing restroom supplies, etc.

C.1.0.25 Standard Services http://www.usgbc.org/

A standard service is defined as all services that are included in the monthly price or are defined in the contract document. Prices are to include all applicable labor, materials, supplies, training/certifications, equipment (except as otherwise provided), supervision, and management.

C.1.0.26 Stewardship This is the responsibility for managing, conducting or supervising the quality, state or condition of a commercial or institutional building.

C.1.0.27 AbilityOne Commission (Commission) - Formerly Known As The Committee For Purchase For People Who Are Blind Or Severely Disabled.

RESERVED

OPERATIONS AND MAINTENANCE DEFINITIONS

C.1.0 General

This section is a list of definitions to certain terms used in this PBWS.

C.1.1 Above-Standard Services Above-Standard Services are services such as Overtime Utilities or Agency equipment repair and maintenance not covered in the monthly price of the Contract and is normally funded by the agency requesting such services.

C.1.2 Acceptance “Acceptance” means an authorized representative of the Government has inspected and agreed that the work meets all requirements of this Contract, including all documentation requirements.

C.1.3 Additional Services “Additional services” are services that the Contractor shall provide at an additional cost to the Government, including all labor, supervision, supplies and materials specifically identified as being outside the provisions of the basic services and pricing. The CO or designee shall issue a separate delivery order before work shall proceed.

C.1.4 Advanced Meters Advanced meters are deployed in a building in addition to utility meters to measure and record interval data and communicate the data in a format that can be easily integrated into an advanced metering system.

C.1.5 Advanced Metering Systems Advanced metering systems are a system that collects time-differentiated energy usage data from advanced meters via a network system on a request or defined schedule basis. The system is capable of providing usage information on a daily basis and can support desired features and functionality related to energy use management, procurement and operations.

C.1.6 Annual Child Care Facility Survey Annual Child Care Facility Survey is an occupant safety inspection performed annually by the GSA Child Care Program Manager and Facility Manager (and sometimes the O&M contractor - that is the Facility Managers decision.)

C.1.7 Architectural and Structural “Architectural and structural” systems include all building structure, envelope, building improvements and finishes, and site improvements (e.g., paving, walkways and, asphalt) to the property line.

C.1.8 Basic Services Basic Services of the Contract consist of the recurring contract requirements for which the Contractor is paid as a base price, i.e., the requirements established by the Contract, this PBWS and related general and administrative requirements that do not contain provisions for separate reimbursement. Indefinite Quantity services (Additional Services and Reimbursable Repairs) are requirements outside of Basic Services for which payment is made on a case-by-case basis.

C.1.9 Building Automation System (BAS) The “building automation system” is a system controlling and monitoring building HVAC, and possibly other systems, including all BAS device, field and global controllers, instrumentation, networking infrastructure, computers and peripherals, software, programming, database files, and licenses.

C.1.10 Building Operating Plan The “Building Operating Plan” (BOP) is a mandatory plan requiring Government approval that the Contractor either develops for new buildings or reviews and updates for existing facilities that documents the procedures for the operation of all the mechanical and electrical equipment and systems covered by this Contract under normal circumstances and emergency contingencies.

C.1.11 National Computerized Maintenance Management System (NCMMS) A “computerized maintenance management system” is a database and application software package that automates the O&M and repairs record keeping requirements. GSA’s National Computerized Maintenance System (NCMMS) is designed to enhance efficiency and effectiveness of service and maintenance activities. Typical features include planning, scheduling and monitoring of service Work Orders and maintenance. The NCMMS is a central repository (Database) for all service requests and maintainable GSA assets. The NCMMS provides a mandatory, agency-wide means and method for processing, analyzing and reporting all service and maintenance work, equipment, costs, and labor hours for all of GSA.

C.1.12 Consumable Parts “Consumable parts” are parts or components that customarily require regular replacement rather than repair in a maintenance program and shall be disposed of properly. Examples include: oil, grease, belts, filters, ballasts, and lamps.

C.1.13 Contracting Officer (CO) Contracting Officer (CO) is a GSA employee who that has the overall responsibility for the administration of this Contract. The CO alone, without delegation, is authorized to take actions on behalf of the Government to amend, modify or deviate from the Contract terms, conditions, requirements, specifications, details and delivery schedules.

The CO shall delegate administration of the Contract to a Contracting Officer’s Representative.

C.1.14 Contracting Officer's Representative (COR) Contracting Officer's Representatives (COR) shall be appointed by letter from the CO. CORs or designees shall be the primary Government representatives for the administration of Contract, shall have proper training and experience in inspecting contracts, but shall not have the authority to modify the Contract.

C.1.15 Contractor “Contractor” as used in this PBWS refers to the company or firm awarded this Contract.

C.1.16 Core Coverage Hours “Core coverage hours” are the hours when the Contractor is required to maintain Basic Services.

C.1.17 Corrective Maintenance Corrective Maintenance is a term from the NCMMS tool that refers to any activity that is not previously scheduled per industry standards, the PBS-P100 Design Standard, PBS 2012 (or most current) Preventive Maintenance Standards, or other referenced standards. The term includes service calls, equipment problems, minor repairs or unscheduled maintenance activities.

C.1.18 Demand Response Program Demand Response Program is a load management program that usually offers the Government incentives to curtail energy demand during peak use periods to protect system reliability or respond to market conditions. This program requires that the Contractor perform specific requirements to satisfy the curtailment request (e.g., using onsite generation, switching to different fuels, or turning off excess equipment).

C.1.19 Emergency Callback An “emergency callback” is a Work Order for service placed outside of Normal Working Hours and of such a nature that response cannot wait for the resumption of the next day’s a Normal Working Hours. An emergency creates a life/safety hazard or immediate loss or damage of Government property and the event can disrupt the routine operation of the building, thereby preventing the tenants from working or the building from being secured.

C.1.20 Environmentally Sustainable Products and Services Products or services that have a lesser or reduced effect on human health and the environment when compared with competing products or services that serve the same purpose. This comparison shall consider raw materials acquisition, production, manufacturing, products and chemicals, packaging, distribution, reuse, operation, maintenance, or disposal of the product or service. Attributes of environmentally sustainable products or services include those that are energy efficient, greenhouse gas reducing, water-efficient, biodegradable, environmentally preferable, non-ozone depleting, contain recycled content, non or less toxic, EPA-designated and bio-based.

C.1.21 Exterior The exterior is the area from the building or facility extending to the legal property line.

This includes but not limited to entrances, landings, steps, sidewalks, parking areas, arcades, courts, planters, lawns, irrigation systems, fountains, playground, security bollards, guard booths, gates, fences, flagpoles, building-mounted poles, and ground lighting located adjacent to the facility.

C.1.22 Fire Protection and Life Safety Systems “Fire protection and life safety systems“ are systems and equipment installed in the building to: detect fire and products of combustion, notify building occupants and emergency responders, initiate smoke control systems, initiate fire suppression systems, control or suppress fires and facilitate or enhance emergency egress. These systems also shall communicate with other major building systems for fire and smoke control, elevator recall and utilities control.

C.1.23 GSAlink GSAlink is a strategic software analysis platform to leverage automated building analytics technology to capture real-time building systems point data, apply rules-based analytics software to the data and spot trends and deficiencies while reporting actionable events via the NCMMS as a Work Order to building operators, O&M Contractors, and GSA Service Center Facility Managers.

C.1.24 Green Procurement Compilation (GPC) The GPC specifies requirements to use environmentally sustainable products and services.

C.1.25 Indefinite Quantity “Indefinite quantity” provisions in a Contract permit the Government to order work, in addition to the Basic Services, and upon acceptance permit additional payment to the Contractor.

C.1.26 Initial Deficiency Report The “Initial Deficiency Report” is a listing of the deficiencies that exist in the equipment and systems covered by this PBWS, as well as the Contractor's itemized price (including, labor, materials, overhead, and profit) for correcting each deficiency. Initial Deficiency Report findings are logged in NCMMS.

C.1.27 Miscellaneous Work “Miscellaneous work” is additional labor, in addition to PM and equipment maintenance, that is performed at the direction of the COR or CO (i.e., they are part of Basic Services). The Contractor shall also provide consumable materials to complete the request. Miscellaneous work is treated as a Service Call and is included in the Basic Operations and Maintenance price quoted per month on the bid sheet. During normal duty hours, minor requirements are considered "miscellaneous work" as it relates to routine, day-to-day operational requirements requested by the tenant in making door keys, changing locks, hanging pictures, maps and bulletin boards, trimming door bases, and other similar functions, as directed. Miscellaneous work shall be accomplished in the same time frame as routine service calls, unless otherwise directed by the CO or designee.

C.1.29 Non-Reimbursable Repairs A “non-reimbursable repair” is a repair that is the Contractor’s responsibility with no additional reimbursement from the Government.

C.1.30 Normal Working Hours “Normal Working Hours” are the hours of building occupancy by the tenants (typically 10 hours) when all services shall be available to occupants.

C.1.31 Occupant Emergency Plan (OEP) The lead agency (the largest agency in the building) in each building is responsible for development and enforcement of the building’s “Occupant Emergency Plan” (OEP). The OEP details what the building tenants shall do in case of an emergency. The plan identifies floor wardens and shelter in place locations.

C.1.32 Ongoing Commissioning A facilities management and technical approach designed to resolve operating problems, improve comfort, optimize energy use, and identify retrofits for existing buildings using data from multiple systems (e.g., BAS, advance meters and GSAlink). This process can identify equipment inefficiencies as they occur and allow for quick remediation and greater energy and cost savings.

C.1.33 Open Protocol Systems The Contractor shall use an open source computer operating system typically composed of coordinated modular components from a number of sources and not reliant upon any proprietary elements. Characteristics of open protocol systems include the exposure of the source code, which is thus available for understanding and possible modification and improvement, portability, which allows the system to be used in a variety of environments, and interoperability, which allows the system to function with other systems. “Open” applies to communication protocols, software and business practices.

C.1.34 Operations “Operations” is the continual process of using building equipment systems to accomplish their function, optimize building performance and improve energy efficiency. Operations includes analysis of requirements and systems capabilities, operating controls and control systems, responding to Work Orders, touring and observing equipment performance and condition, adjusting equipment, identifying needed maintenance and repairs to equipment, and maintaining lubrication and chemical treatments.

C.1.35 Overtime Utilities “Overtime Utilities” (OTU) are utilities and services that are outside Normal Working Hours and are funded by tenant agencies. Contractor support for OTU shall be considered an Additional Service and shall be on a separate requirements Order. OTU are scheduled and approved in advance to provide lights and, HVAC beyond Normal Working Hours.

C.1.36 Partnering Partnering is a formal management process in which all parties to an endeavor agree at the outset to provide an effective problem-finding/problem-solving management team, composed of personnel from both parties, thus creating a single culture with one set of goals and objectives. Partnering also requires the recognition that risks and accountability shall be shared by both parties and that maintaining a healthy partnership is everyone's responsibility.

The outcome of this initiative is for GSA to leverage Contractor technical, managerial and decision making expertise to assist GSA in accomplishing the Contracts performance goals and objectives.

C.1.37 Performance Based Work Statement (PBWS) The Performance Based Work Statement details the work requirement and can be referred to as the specification.

C.1.38 Predictive Maintenance Predictive maintenance is a program of maintenance activities in which scheduling of maintenance is derived from monitoring the operating condition, or changes in the operating condition, of equipment being maintained.

C.1.39 Preventive Maintenance Preventive maintenance is a program of scheduled maintenance activities performed based on a fixed schedule or on equipment runtimes.

C.1.40 Quality Assurance Surveillance Plan (QASP) The QASP is the Government’s surveillance and assessment method of monitoring and evaluating the Contractor's performance.

C.1.41 Quality Control Plan The Quality Control Plan (QC plan) is the Contractor’s complete written system for identifying and correcting deficiencies in the quality of services to prevent the level of performance in operations from becoming unacceptable or negligent.

C.1.42 Rapid Building Assessment Program The Rapid Building Assessment Program is an electricity and water assessment program conducted by a third party, which provides features that allow GSA staff to improve electricity and water efficiency for assets that have access to interval electricity and water metering. It uses proprietary statistical methods and advanced data analytics to provide building-specific performance benchmarks for electricity and water savings.

C.1.43 Repair A “repair” is an act of restoring inoperable, dysfunctional or deteriorated equipment, systems or material to a fully functional, non-deteriorated state. Repairs involve some combination of labor and repair or replacement of the equipment, parts, components or materials.

C.1.44 Reimbursable Repair A reimbursable repair is a repair that is reimbursable to the Contractor, in whole or in part, in accordance with the provisions of the PBWS.

C.1.45 Tour A tour is generally a scheduled inspection of equipment rooms and installations including computer rooms and, restrooms by Contractor operating personnel for the purpose of ensuring that equipment is running properly, ensuring that equipment rooms are in good order and without safety hazards, and making any necessary adjustments to operating controls or to lubricate equipment. A tour inspection can be a combination of physical visits and automated systems for the monitoring of equipment and systems. Operating logs and tour sheets are a part of the tour program plan.

C.1.46 Vertical Transportation Systems Vertical transportation systems are designed to transport persons or materials between two or more levels in a vertical direction, which commonly includes elevators, escalators, dumbwaiters, and lifts.

C.1.47 Watch A watch involves performing certain requirements required for the operation of the HVAC equipment (central systems over 300 tons), boilers, compressors, and related equipment in a centralized location. Watches include, starting equipment, checking at designated intervals all operating equipment in the area, recording readings, shifting equipment and loads, making adjustments at the central control center, taking water samples, making tests, and adding chemicals, as required.

C.1.48 Work Order A Work Order (Work Request/Work Order) is a documented response entered into the NCMMS to a request by GSA, the tenant or a Contractor’s observation that some equipment, system or material covered by the Contract is inoperable, dysfunctional, deteriorated, or not within normal operating parameters, or that the performance standard of the Contract is not being met. Work Order response involves analysis of the problem and adjustment of operating or monitoring controls or other immediate corrective action. Work Orders may be generated automatically from interfaces to BAS, central communications service or diagnostic software.

CUSTODIAL SPECIFICATIONS

C.2 OBJECTIVES AND SCOPE

This contract is for custodial and related services with a Performance-Based Statement of Work (PBSOW) for Jackman LPOE (ME0823BJ, ME0824BJ, ME025BJ) and Coburn Gore LPOE (ME0551BE, ME0552BE, ME0553BE, ME0554BE, ME0555BE). As a performance-based contract, the requirements are stated in terms of desired results with associated quality standards. The contract consists of two major functional areas: standard services and above standard services.

Custodial and related services provided by the Contractor are arranged and oversight is provided through one or more of the following entities: GSA’s Regional Office, Service Centers, Field Offices, or Local Offices. These entities represent the Facility Management organizations that have been adopted by GSA’s regional leadership.

The Contractor and Government shall work together to achieve contract objectives. The success of this effort requires cooperation between the contractor and Government management team to identify common goals and objectives.

The Contractor, in working with the Government, shall be motivated to refine and improve its methods of performance to reduce the Government’s operating expense.

All references incorporated herein as Web sites (URL’s) are accurate as of January 2016, and may be subject to change by their web publisher. Web pages are provided to the Contractor for additional clarity. A change to any Web site specified in this contract does not change or alter the contract requirements and objectives identified herein.

C.2.0 The Contractor Shall

● Furnish all personnel, labor, equipment, materials, tools, supplies, supervision, management, training/certifications, and services, except as may be expressly set forth as Government furnished, and otherwise accomplish all actions necessary to or incident to, perform and provide the work efforts described in the contract.

● To the extent possible and consistent with EO 13788, the Contractor shall maximize the use of goods, products and materials that are produced in the United States.

● Ensure that their employees are properly trained, licensed and/or certified to operate necessary building systems or equipment for which licensed and/or certified personnel are required by Federal, State, or local laws; codes, or ordinances.

● Be responsible to make the management and operational decisions to meet the quality performance standards required under this contract.

● Use innovation, technology and other means and methods to develop and perform the most efficient cleaning services for the building.

● Implement an effective Quality Control Plan (QCP).

● Implement an effective service call system that results in prompt, professional, and courteous resolution of tenant concerns.

● Keep the CO or their designee informed of current status of the work being performed, provide work schedules and provide other pertinent information needed by the CO or their designee.

● Reduce the environmental impacts of work performed under this contract by using, to the maximum extent, environmentally sound practices, processes, and products.

● Provide training/certifications for their employees that stress stewardship in cleaning practices i.e., the use, disposal and recycling of cleaning chemicals; and dispensing equipment and packaging. Current information on stewardship, training, educational materials and other issues can be found in ASTM E1971- 05 or at the ASTM web site. Information on these items is also available on the web site: Stewardship for the Cleaning of Commercial and Institutional Buildings (www.astm.org) and ISSA’s web site (www.issa.com).

C.2.1 Cleaning Hours http://www.issa.com/

The performance of the cleaning at building(s) shall be in accordance with a schedule approved by the CO or Designee to include weekends and holidays. The hours shall not be changed unless authorized by the CO or their designee.

C.2.2 Building Information Data Sheet Estimates The figures contained in the Building Information Data Sheet are estimates. It is the Contractor's responsibility to notify the CO or their designee if it is believed that the information provided is incorrect.

C.3 SUSTAINABLE CLEANING

The Contractor is required to conduct custodial and related services in a manner as to utilize industry best practices and guiding principles to minimize the Government’s Environmental Footprint. This requires annual reporting of non-bio-based, bio-based, sustainable, and sustainable products and materials.

The policy of GSA is to bring most, but not all, of its owned buildings into conformity with the most current and Government-accepted version of LEED for Existing Buildings (LEED-EB) current rating system by the U.S. Green Building Council (www.usgbc.org). Only in those instances where GSA is pursuing LEED-EB certification will additional LEED-EB scope requirements be added to this specification as specified in Section H.8 ‘LEED-EB.’

C.4. SUSTAINABLE PURCHASING

The Contractor shall use safe and environmentally friendly products as referenced throughout this specification. Sustainable cleaning products and processes include those meeting government and third party certified sustainability standards, other environmentally protective products and services as well as those that conserve energy, water, and other resources. Contractor shall select and track cleaning product and materials purchases as described herein.

C.4.0 Sustainable Product Standards In the performance of this contract Contractor shall purchase and use, to the extent possible, the safest and most environmentally friendly products. Products used in GSA facilities shall meet the following standards:

● Key Sustainable Products (KSPs): Categories of products and standards designated by GSA as those most commonly purchased in the execution of contracts and task or delivery orders for supplies and services performed at GSA property. Use of KSPs is mandatory. See the Green Procurement Compilation at https://sftool.gov/greenprocurement/gsapbs for a partial list of products that comply with the KSP standards.

● Federal Programs Designated Sustainable Products: A compilation of products designated as sustainable by U.S. Department of Agriculture (USDA) BioPreferred, Environmental Protection Agency (EPA) CPG, EPA Safer Choice and Department of Energy's EnergyStar or Federal Energy Management Program (FEMP). Visit https://sftool.gov/green-products/5/cleaning-products.

o When selecting Non-KSP products from the EPA-designated (e.g. Comprehensive Procurement

Guidelines (CPG) and USDA designated in the BioPreferred Program and all other factors (such as price, performance, and availability) being equal, the Contractor shall select the CPG item.

o For other purchases, unless the Contractor receives an exemption from the Contracting Officer or their designee, the Contractor shall select USDA designated in the BioPreferred Program products over products with other sustainable attributes. Visit (http://www.biopreferred.gov/), o For those categories of product not recognized by one of the aforementioned standard’s, preference shall be given to products meeting the California Code of Regulations maximum allowable Volatile Organic Compounds (VOC) levels for the appropriate cleaning product category (California Air Resource Board/California Code of Regulations (CCR), Title 17 CCR Section 94509 https://sftool.gov/greenprocurement/gsapbs https://sftool.gov/green-products/5/cleaning-products http://www.biopreferred.gov/

– (Topic cited; Standards for consumer products at http://www.arb.ca.gov/consprod/regs/2008/3cp.htm).

● Contractor shall also ensure that (a)…