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Performance Objective (Include PWS Ref)Meds by Mail Performance Requirements Summary
| Performance Standard |
| Performance |
Threshold Method of Surveillance
| 1.3 and 10.19 |
| Number of staff positions filled per location for CHAMPVA and VPS work |
| Staff fulfilment is 80% of established threshold per week/per area assigned |
| COR to track with contractor |
| 3.2, 5.2.3, 5.4.3, 10.7, 10.25, |
| All employees have a current personnel folder (electronic or paper) |
| 100% |
| COR to perform a random bi-annual audit up to 15% of current personnel and 100% of new personnel |
| 5.2, 7.4, 8.3, 10.2.2, 10.24 |
| Compliance with initial, situational, and annual training /competency requirements |
| 100% |
| COR to perform bi-annual review and monitoring of training records |
| 5.3.5 and 5.3.9 |
| Call Center Pharmacy Technician matches and verifies 40 transactions/hour |
| Minimum 40 transactions per hour |
Review operational logs, databases or metrics
| 5.3.9 |
| Call Center Pharmacy Technician handles issues for each call within 3-6 minutes (talk time +post call follow-through) |
| All issues pertaining to a call are handled within 3-6 minutes. |
| Review operational logs, databases or metrics, customer feedback |
| 5.3.2 |
| Pharmacy Tech enters > at least 25 prescriptions/hour |
Minimum 25 prescriptions per hour
Review operational logs, databases or metrics
| 5.3.4, 5.3.5, and 5.3.8 |
| Number of output items (i.e.,letters, patient profile updates, reference documents created, claims reviewed, etc) will be consistent with the output produced by government counterparts |
| Output level on sub-workflows is similar to the level and volume by government counterparts. |
| Review operational logs, databases or metrics |
| 5.1.2 |
| Registered Pharmacist verifies > at least 30 prescriptions/hour |
| Minimum 30 prescriptions per hour |
| Review operational logs, databases or metrics |
| 5.1.4 |
| VPS RPH verifies at least 95 or more prescriptions/hour in the VISTA system and 30 prescriptions/hour when using the Cerner system |
| Minimum 95 or more prescriptions per hour when using the VistA system and 30 prescriptions/hour when using the Cerner system |
| Review operational logs, databases or metrics |
Section 10
| Contractor Deliverables |
| Provide timely reporting as per performance work statement 100% |
| COR to review contractor reports or records |
Note: Government surveillance of contractor performance is not limited to the Performance Objectives as outlined in this PRS. The Government reserves the right to conduct compliance surveillance of any contractual requirement of this acquisition.