SOW rev 5-11-2021.pdf

PDF 67 KB Posted

Attached to
Dispatch Center Package Federal contract opportunity
Solicitation number
36C24921Q0192
Issued by
Department of Veterans Affairs Veterans Health Administration Veterans Integrated Service Network 9

About this file

This statement of work and solicitation are for the procurement of three dispatch consoles for the Veterans Affairs Tennessee Valley Healthcare System Police Dispatch Center. The dispatch consoles must support VOIP communications between four campuses, establish radio communications with state and local law enforcement, and include three call taking positions with headsets, foot controls, and the ability to monitor multiple screens including a primary dispatch monitor, dual VA monitors, an NCIC monitor, and alarm monitors. Additionally, the consoles must identify portable radio users and support radio emergency functions. All radio transmissions and phone calls must be voice recorded. The consoles are required to support a minimum of ten programmable radio channels. Coordination with the VA Office of Information and Technology is necessary to ensure network bandwidth and infrastructure can accommodate the new dispatch equipment.

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Text version

This statement of work is for the V.A. Tennessee Valley Healthcare System Police Dispatch Center, primarily located at the Nashville VA Medical Center, 1310 24th Avenue South, Nashville, TN. The purpose of this procurement is to procure three (3) all purpose and interoperable dispatch consoles for V.A. Police for use in operations in support of the V.A. TVHS’s mission and to ensure the safety and security of the V.A. Police, hospital staff, and its Veteran population. A 3-console dispatch center will allow the TVHS Police and Dispatch Center to connect to the local county police, fire, and EMS as well as between each of the four (4) TVHS campuses. It will also serve as a means for centralized leadership during contingency operations for natural disasters, symmetric and asymmetric events against facilities, and local disaster assistance, because TVHS Police Service is located is stationed in four locations (Nashville, Murfreesboro, Clarksville and Chattanooga, TN) the requested 3-console dispatch systems must, at a minimum, meet the following requirements:

• VOIP communications between all four campuses from each of the consoles.

• Repeaters at all 4 campuses to ensure optimal communications to minimize deadspace comparable to the existing coverage.

• Establish radio communications between V.A. Police Dispatch and state/local law enforcement and emergency management entities through TNAC or another source

• 3 call taking consoles capable of receiving internal 911 as well as routine incoming calls; the consoles will also require the following:

• Headsets and foot controls for all consoles

• Consoles should be able to accommodate the primary dispatch monitor, dual TVHS monitors, NCIC monitor and alarm monitors

• Portable radio identification when portables are keyed up

• Portable radio emergency/panic button identification

• Voice recording for all incoming/outgoing phone lines

• Voice recording of all radio transmissions

• Minimum of ten (10) up to maximum of twenty (20) programable radio channels

• Coordination with VA OIT to ensure bandwidth capabilities as well as infrastructure can accommodate new dispatch equipment, software and related dispatch programs

• There is equipment/wiring throughout the dispatch center that are part of the LYNX/C-CURE 9000/Video Monitor systems that may need to be moved around to accommodate new equipment installation.

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