36C10G19R0008-012.docx

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Hospital Beds | (VA-18-00159896)
Solicitation number
36C10G19R0008
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This document contains a past performance questionnaire for a federal solicitation seeking hospital beds and related accessories. The Department of Veterans Affairs Strategic Acquisition Center is soliciting past performance information from references provided by offerors as part of its award of a contract for hospital beds for in-home use. References are asked to rate offerors on quality of product, timeliness of performance and delivery, and customer service using a scale of 0 to 4. References are also asked to provide comments and indicate whether they would choose to purchase from the offeror again. Offerors are informed to send the questionnaire to identified references by September 13, 2019.

36C10G19R0008 Attachment 10- Past Performance Questionnaire.docx

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Attachment 10

DEPARTMENT OF VETERANS AFFAIRS (VA)

STRATEGIC ACQUISITION CENTER (SAC)

PAST PERFORMANCE QUESTIONNAIRE

Past Performance Questionnaire (PPQ)

SOLICITATION NO.: 36C10G19R008

DESCRIPTION: Hospital Beds for In Home Use Offerors: Please Send to Each Reference Cited in Submitted Proposal (Maximum of Five References from Past Three Years)

TO: Contract Specialist, John Tarver E-MAIL: John.Tarver@va.gov

TO: Contracting Officer, Lawrence Toperoff E-MAIL: Lawrence.Toperoff@va.gov VA SAC is currently in the process of awarding a contract for Hospital Beds for In Home Use and Ancillary accessories such as Trapeze Bar and Mount, Pendent, Head/Foot boards, Full, Half and Split Rails, and Mattress. The Offeror identified below has provided your organization’s name as a reference under the contract described below:

Offeror Name:

(Insert Offeror’s Name Here)

Contract Number:
(Insert Applicable Contract Number Here)

Please rate the Offeror in each of the categories on this questionnaire. See “Rating Guidelines” section for detailed description of categories and ratings. There is room for comments where you deem remarks would be helpful to our evaluation (see ‘Comment from Reference’ under “Offeror Evaluation”. Please note that the past performance evaluators for this solicitation may contact you for further details in making a fair assessment of this Offeror’s past performance. Thank you for your organization’s assistance in fairly evaluating Offeror proposals for this solicitation.

Please E-mail Questionnaire to the Contracting Officer and Contract Specialist by September 13, 2019, 4:00 PM EDT

Name of Reference:
(Reference Complete These Sections)

Title of Reference:

Phone Number:

E-Mail Address:

Name of Organization:

Purchase date

Total Purchase Value:

Brief Description of Services/Products Provided by Offeror:

Rating Guidelines:

Rating
Quality of Product
Timeliness of Performance/Delivery
Customer Service
0: Unsatisfactory
Offeror is not in compliance and has jeopardized achievement of contract objectives
Offeror delays have jeopardized performance
Responses to inquiries and issues are not effective
1: Poor
Major problems have been encountered
Offeror has had major difficulty meeting milestones and delivery schedule
Responses to inquiries and issues are marginally effective
2: Fair
Some problems have been encountered
Offeror is having some problems meeting milestones and delivery schedule
Responses to inquiries and issues is somewhat effective
3: Good
Minor inefficiencies and errors have been identified
Offeror is usually effective in meeting milestones and delivery schedule
Responses to inquiries and issues is usually effective
4: Excellent
Offeror is in compliance with contract requirements and delivers quality services
Offeror is effective in meeting and exceeding milestones and delivery schedule
Responses to inquiries have been effective and/or exceeded expectations and established deadlines

Offeror Evaluation:

Rating (List Number Based on Rating Guidelines Above)
Category
Description
Quality of Product
In compliance with contract requirements, submits accurate reports/deliverables, has effective personnel, and has achieved/maintained technical excellence:

Comment from Reference: _______________________

Timeliness of Performance/Delivery
Has met milestones, is reliable, is responsive to technical direction, and has completed milestones on-time or ahead of schedule:
Customer Service
Has maintained effective management of contract, has exhibited reasonable/cooperative behavior, is responsive to contract requirements, is responsive to inquiries/issues, and is proactive about resolving problems:
|_| YES |_| NO
Overall Satisfaction
Would you (reference) choose to purchase this product again?

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