S05 Additional Industry Questions and Answers.pdf

Additional Industry Question And Answers for 36C10B26Q0122

1. First, many commercial healthcare scheduling platforms oƯer multiple modules or solutions, including staƯ schedule automation for routine shift scheduling as well as on-call scheduling management, which serve diƯerent operational purposes. Could you please clarify whether the Government is seeking a solution focused on:

• staƯ schedule automation for routine shift scheduling,

• on-call scheduling management, or

• a platform that supports both capabilities?

Answer: Software as a Service to provide both capabilities—i.e., 1) staƯ schedule automation for routine shift scheduling; 2) on-call scheduling management.

2. Second, the Performance Work Statement references support for the Dallas VA

Medical Center Pharmacy Service. If other departments or groups within the VA North Texas Healthcare System determine they would like to utilize the same platform in the future, would they be able to place additional orders under the resulting contract, or would those needs require a separate procurement?

Answer: 4.2 PLACE OF PERFORMANCE: Services under this PWS shall be performed remotely. The primary location supported is the Dallas VA Medical Center located at S Lancaster Rd, Dallas TX 75216. Work may be performed at remote locations with prior concurrence from the Contracting OƯicer’s Representative (COR. A separate requirement would have to be solicited if other Pharmacy departments in North Texas VAMC required service. This requirement is for Dallas Veteran AƯairs Medical Center only.

3. What are the list of functional requirements for the scheduling software VA is looking for on the “schedule Pharmacy StaƯ work schedules”?

Answer: The section titled “Specific Tasks and Deliverables” would cover the functional requirements, whereas the Scope of Work provides high level goals of the contract. The customer has also stated they would like the solution would like the software service to provide both capabilities—i.e. 1) staff schedule automation for routine shift scheduling; 2) on-call scheduling management.

4. The product description states "The platform supports staff scheduling and competency assessment for 125 users." We offer skills/certs based rules for scheduling but competency assessment may be something different. Could you provide a definition?

Answer: Competency assessments are required for managers, supervisors, and schedulers who oversee scheduling functions. Frontline staff will also complete competency assessments for self-service tasks such as bidding on shifts, requesting time off, and viewing schedules. Our goal is for the solution to be intuitive, and having staff complete an assessment to ensure proficiency with these functions will be beneficial.

5. Is there an incumbent vendor currently providing pharmacy scheduling software at this facility, or is this a new requirement?

Answer: There is not an incumbent performing services.

6. Does the VA have a preferred delivery model (on-premise vs.

cloud-hosted SaaS), or will any compliant solution be evaluated equally

Answer: There is not a specific preference, but both delivery models will be evaluated.