36A77620Q0143-0003000.docx

Contract Opportunity Amendment to a Previous Combined Solicitation

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* = Required Field Contract Opportunity Amendment to a Previous Combined Solicitation Q702 New Port Richey CBOC - IOT&A Contract **Amendment to Include Solicitation Questions and Answers** **Extend Solicitation Close Date ** 44131 36A77620Q0143 04-24-2020 N 541614 Department of Veterans Affairs Program Contracting Activity Central 6150 Oak Tree Blvd, Suite 300 Independence OH 44131 Heidi Gallaher heidi.gallaher@va.gov Zachary E. Penhollow zachary.penhollow@va.gov heidi.gallaher@va.gov work

5. PROJECT NUMBER (if applicable)

CODE

7.

ADMINISTERED BY

2. AMENDMENT/MODIFICATION NUMBER

CODE

6. ISSUED BY

8. NAME AND ADDRESS OF CONTRACTOR

4. REQUISITION/PURCHASE REQ. NUMBER

3. EFFECTIVE DATE

9A. AMENDMENT OF SOLICITATION NUMBER

9B. DATED

PAGE OF

PAGES

10A. MODIFICATION OF CONTRACT/ORDER NUMBER

10B. DATED

BPA NO.

1. CONTRACT ID CODE

FACILITY CODE

CODE

Offers must acknowledge receipt of this amendment prior to the hour and date specified in the solicitation or as amended, by one of the following methods:

The above numbered solicitation is amended as set forth in Item 14. The hour and date specified for receipt of Offers

E. IMPORTANT:

is extended,

(a) By completing Items 8 and 15, and returning __________ copies of the amendment; (b) By acknowledging receipt of this amendment on each copy of the offer submitted; or (c) By separate letter or electronic communication which includes a reference to the solicitation and amendment numbers. FAILURE

OF YOUR

ACKNOWLEDGMENT TO BE RECEIVED AT THE PLACE DESIGNATED FOR THE RECEIPT OF OFFERS PRIOR TO THE HOUR AND DATE SPECIFIED MAY is not extended.

12. ACCOUNTING AND APPROPRIATION DATA

(REV. 11/2016)

is required to sign this document and return ___________ copies to the issuing office.

is not, A. THIS CHANGE ORDER IS ISSUED PURSUANT TO: (Specify authority) THE CHANGES SET FORTH IN ITEM 14 ARE MADE IN THE CONTRACT ORDER NO. IN ITEM 10A.

15C. DATE SIGNED

B. THE ABOVE NUMBERE

D CONTRACT/ORDER IS MODIFIED TO REFLECT THE ADMINISTRATIVE CHANGES

SET FORTH IN ITEM 14, PURSUANT TO THE AUTHORITY OF FAR 43.103(b).

RESULT IN REJECTION OF YOUR

OFFER. If by virtue of this amendment you desire to change an offer already submitted, such change may be made by letter or electronic communication, provided each letter or electronic communication makes reference to the solicitation and this amendmen t, and is received prior to the opening hour and date specified.

C. THIS SUPPLEMENTAL AGREEMENT IS ENTERED INTO PURSUANT TO AUTHORITY OF:

D. OTHER

Contractor

16C. DATE SIGNED

14. DESCRIPTION OF AMENDMENT/MODIFICATION

16B. UNITED

STATES OF AMERICA

Except as provided herein, all terms and conditions of the document referenced in Item 9A or 10A, as heretofore changed, remains unchanged and in full force and effect.

15A. NAME AND TITLE OF SIGNER

16A. NAME AND TITLE OF

CONTRACTING OFFICER

15B. CONTRACTOR/OFFEROR

STANDARD FORM 30

PREVIOUS EDITION NOT USABLE

Prescribed by GSA - FAR (48 CFR) 53.243 (Type or print) (Type or print) (Organized by UCF section headings, including solicitation/contract subject matter where feasible.)

(Number, street, county, State and ZIP Code) (If other than Item 6) (Specify type of modification and authority) (such as changes in paying office, appropriation date, etc.)

(If required)

(SEE ITEM 11)

(SEE ITEM 13)

(X)

CHECK

ONE

13. THIS ITEM APPLIES ONLY TO MODIFICATIONS OF CONTRACTS/ORDERS,

IT MODIFIES THE CONTRACT/ORDER NO. AS DESCRIBED IN ITEM 14.

11. THIS ITEM ONLY APPLIES TO AMENDMENTS OF

SOLICITATIONS

AMENDMENT OF SOLICITATION/MODIFICATION OF CONTRACT

(Signature of person authorized to sign) (Signature of Contracting Officer) 04-21-2020

NONE

36C776 Department of Veterans Affairs Program Contracting Activity Central 6150 Oak Tree Blvd, Suite 300 Independence OH 44131 00076 Department of Veterans Affairs Department of Veterans Affairs 6150 Oak Tree Blvd, Suite 300 Independence OH 44131 To all Offerors/Bidders

36A77620Q0143

X X X

X The purpose of this amendment is to answer the questions submitted for the solicitation referenced in Section 9A.

Solicitation close date is extended to 27 April 2020 at 1300 hours EST.

Heidi Gallaher Contracting Officer End of Document James A. Haley Veteran’s Hospital Tampa, Florida New Port Richey, FL.

Initial Outfitting, Activation, and Transitioning Contract Questions / Answers to Solicitation RFQ 36A77620Q0143

1. Reference: Solicitation Section E, E.1 (F)(2), Pg. 33 Would the VA consider allowing the Transition Plan to be outside of page count (i.e., an attachment)? It will be extremely difficult to provide a technical approach to all the PWS task areas with the Transition Plan included in the same 8 pages.

Answer: Page limit is increased to 15 pages for the Technical Submission.

2. Reference: PWS, 15.2 Comprehensive FF&E Planning Support and 16.2 Activation, Installation, Transition, and Relocation Services/Move Plan Implementation, Pg. 12 and 20 IT Planning/activation question: Where/at what point does the VA plan to image the end user devices? Will the IOT&A contractor deploy the computers after the VA images them?

Answer: VA IT personnel will format equipment at the new clinic. VA personnel will deploy to the appropriate work location.

3. Reference: General Could the VA provide the estimated start date just to ensure all bidders use the same date?

Answer: Estimated Effective Date is June 1, 2020

4. Reference: PWS 3.0 Background, Pg. 02 What is the approximate mileage from each of the four existing clinics to the new clinic at 7932 Little Rd.?

Answer: Addressed in Section 16.2, page 21

5. Reference: General Since solicitation 36A77620Q0079 (Tampa NBT) supports the same client/VA hospital and the on-site Activation PM will be working in the same physical location on both ‘0079 and this solicitation, our question is, can IOT&A bidders propose the same Activation PM for both projects? Or does the VA require two different full time Activation PMs – one full time Activation PM supporting ‘0079, Tampa NBT and one full time Activation PM supporting ‘0143 New Port Richey?

Answer: One full time for each project.

6. Reference: Performance Work Statement, Paragraph 15.4, IT/IM CONOPS “assess and determine the infrastructure required to support low voltage systems medical and non-medical”. Does this apply only to the systems shown in ATTACHMENT M - FF E Acquisition List - 02072020 - Tampa NPR or are there additional low voltage systems to be provided by the GC that the IOT&A contractor will need to account for?

Answer: Only to those listed in Attachment M.

7. Reference: ATTACHMENT M - FF E Acquisition List – 02072020 Tampa NPR includes LAN equipment that acquisition packages should be prepared for. Was the LAN equipment identified on the FF E Acquisition List part of a completed, existing network design or is the IOT&A contractor expected to design or validate the network design?

Answer: They are part of a completed design

8. Reference: PWS, Paragraph 16.2 page 21 includes a requirement for physical movement of administrative files, PII files, accountable equipment, expendable supplies, FF&E identified to be reused in the reuse plan, and 900 boxes. Are the 900 boxes inclusive of the administrative files, PII files, and expendable supplies or in addition to the administrative files, PII files, and expendable supplies?

Answer: The 900-box estimate is for office contents as listed in the PWS

9. Reference: ATTACHMENT M - FF E Acquisition List – 02072020 Tampa NPR, indicates 2 JSNs (X2100 qty2 and X5900 qty2) that will be relocated. Movement of these items by anyone other than the manufacturer is costly and may void the warranty. Is the cost to relocate of these items to be included in the IOT&A contractors price for CLIN 0008, Activation, Installation, Transitioning, and Relocation Services/Move Plan Implementation or should the IOT&A contractor simply include the cost to prepare acquisition packages for the VA to purchase relocation services from the manufacturer for these items?

Answer: Contractor to include the cost to prepare acquisition packages for the VA to purchase relocation services in CLIN 0008

10. Reference: General Can the VA identify currently planned number of pieces of equipment to be relocated? We recognize that this number will change based on the final reuse plan but a rough order of magnitude or % is useful to estimate the level of effort.

Answer: There are approximately 3,000 items on the current reuse plan. Per this contract, the reuse plan is to be updated. Appx 5% of the new re-use plan is expected to be relocated into the new clinic.

11. Reference: General Will the IOT&A contractor have any responsibility to move existing equipment form the current clinic that is not reused in the new CBOC?

Answer: The contractor will not be responsible for moving excess unused equipment.

12. Reference: General What responsibility will the IOT&A contractor have to clean, remove excess furniture/equipment, or assist with building turnover of the existing clinics once the new CBOC is open?

Answer: The contractor will not be responsible for moving excess unused equipment or building cleaning and turnover.

13. Reference: Page 33 of 57 of the Solicitation identifies that a draft Transition Plan should be included in the Technical Submission. A Transition Plan is often several pages. Would you consider excluding the draft Transition Plan from the page count?

Answer: See answer to question #1

14. Reference: General The request to include a draft Transition Plan in the Technical Submission is very vague as a Transition plan can easily be more than the 8 pages allowed for the Technical Submission. Are you looking for a draft of the full Transition Plan or a draft Transition Schedule or a draft Concept of Transition?

Answer: Draft Concept of Transition and Transition Schedule

15. Reference: 15.2 Comprehensive Furniture, Fixtures and Equipment, Pg. 13 What program was the Existing FF&E Database developed in during Phase I? Is the Existing FF&E database the VA asset management system, Maximo?

Answer: The existing FF&E database is maintained in the existing Tampa SharePoint site in Access format.

16. Reference: 15.3 Acquisition Services, Pg. 13 Is the Tampa project utilizing Attainia as the project Room by Room database?

Answer: No

17. Reference: 15.2 Comprehensive Furniture, Fixtures and Equipment Regarding reuse, can the VA provide the results from the reuse analysis? If not, what type of equipment is anticipated to be reused, as well as the volume of reuse? This affects resources as it pertains to testing and outfitting.

Answer: The contractor shall utilize and supplement as necessary the New Port Richey Reuse Plan tool on the local VA SharePoint, including user validation of the planned disposition of the items. The life cycle analysis shall include maintenance histories and any other information the Contractor deems relevant. The inventory reuse analysis shall be documented in a report. At a minimum, the report shall identify factors used in determining whether an item was fit for reuse, identify the items to be reused, identify the items to be dispositioned during the implementation phase, and a brief explanation of why the item is unfit for reuse. Appx 5% of the new re-use plan is expected to be relocated into the new clinic.

18. Reference: 16.2 Move Plan Implementation What is the number of staff being relocated?

Answer: Approximately 210 FTE, but the exact number is to be determined, based on the relocation of functions from current space to new space.

19. Reference: 16.2 Installation, Testing and Acceptance The PWS states that the contractor will support VA Biomed in the testing and acceptance of equipment. What is the extent of VA Biomed resources will be allocated to this process (personnel and equipment)?

Answer: VA Bio Med staffing levels are not relevant.

Reference: 16.3 Training and Orientation During Phase 1, has an ET&O plan been established?

Answer: No

20. Reference: A1.0 Cyber and Information Security Requirements for VA IT Services Contractor supplied equipment, PCs of all types, equipment with hard drives, etc. for contract services must meet all security requirements that apply to Government Furnished Equipment (GFE) and Government Owned Equipment (GOE). Security Requirements. Is it the expectation of the government that the contractor provides PCs to be formatted with the VA Gold disc in order to access the VA IT system?

Answer: The Government will provide its own GFE-desktop computer

21. Reference: 17.0 Deliverables Will the Government share the current existing plans in place for Transition, Acquisition, ConOps etc. prior to award?

Answer: Contractor is to develop and provide

22. Reference: Pg. 12 - The Contractor shall utilize the existing VA database

a. Will remote access be provided to for Contractors staff to access database off site?

Answer: See inquiries #35 and #45.

b. Does this database include fields for all requested tracking information, i.e. arch code, training, testing?

Answer: The database can be modified by VA personnel to accommodate evolving requirements.

c. As this is an existing database, what information will need to be uploaded?

Answer: Outlined in section 15.2

23. Reference: Pg. 14 - Procurement packages for long lead time items …must be submitted within 1 month of contract award Has the status of these long lead items been verified and updated from Validated to Approved to assure this timeline can be met?

Answer: Yes

24. Reference: Pg. 15, Paragraph 3

a. Is the Contractor responsible for loading packages into FORCE?

Answer: PWS Section 15.3. states “Contractor to create, assemble and provide all necessary procurement-related documents for FF&E to the identified VHA Contracting Office for procurement through the VHA’s Electronic Contracting Management System (eCMS) using the Forecast of Opportunities and Requirements Center for Excellence (FORCE) module.

b. Is the contractor responsible for entry into EER & SEPG?

Answer: PWS Section 15.3 states “Assist end user with coordinating completion of the Enterprise Equipment Request (EER) and Strategic Equipment Planning Guide (SEPG) requests as they are requirements to executing each procurement package involving equipment.”

25. Reference: General

a. Will there be a VA Interior Designer involved in selecting and/or approving the selections (finishes, specifications, salient characteristics) for the packages? If so, is there a defined process for coordination/approval, or will the contractor drive this process?

Answer: Yes, there is a VA Interior Designer. The contractor will assist in the preparation of the acquisition packages.

b. Will there be a VA Interior Designer involved in reviewing the vendor’s bid response? If so, what will their involvement be?

Answer: No

26. Reference: General Will contractor be responsible for as-built drawings after activation?

Answer: No

27. Reference: General Are drawings available in Revit format? If so, what is the software year?

Answer: no

28. Reference: General A full FF&E inventory is listed as an “optional” task, however, several other (required) deliverables rely on this information. Will an inventory be moved to required tasks?

Answer: FF&E inventory in the optional tasks refers to the inventory what is being delivered and logged at the warehouse.

29. Reference: General Does the client anticipate the need to inventory existing furniture for reuse and/or disposal?

Answer: Addressed in Section15.2, page 11.

30. Reference: General To what level of inclusion should the FF&E inventory process be done: shall the contractor provide a list of only anticipated reuse items—or will it be necessary to inventory all items in the facility (even if some are destined for surplus/disposal)?

Answer: Addressed in Section 15.2, page 11.

31. Reference: 003 FF&E Validation Activities Report mentions updating the database only; are drawing revisions also expected?

Answer: No

32. Reference: General How many user group meetings are anticipated to validate final FF&E list? Will all be required to be onsite with end-users—or will some meetings be performed remotely?

Answer: See Section 15.1, page 8 for estimated number of meetings. It was not determined what the total number would be for each type. Some meetings may be held virtually, depending on circumstances.

33. Reference: General Please name all VA information systems the contractor will need access to in order to fully complete all obligations within the PWS (FORCE, SEPG, SharePoint, etc).

Answer: FORCE, EER and SEPG input will be the responsibility of the Government, however the Contractor will assist in gathering information for data input. They should be well versed on the information needed for a completed EER and SEPG record.

34. Reference: General Please list all VA information systems the contractor will receive training for.

Answer: FORCE, VA Sharepoint Site. EER and SEPG input will be the responsibility of the Government, however the Contractor will assist in gathering information for data input. They should be well versed on the information needed for a completed EER and SEPG record.

35. Reference: General Will the VA provide laptops or VPN access to the necessary VA information systems for remote access?

Answer: VPN if remote access is needed.

36. Reference: General

Please list VA information systems that require background checks.

Answer: Access to any VA network requires background checks. (NACI-Low). See Attachment J – PDAT Summary

37. Reference: General Clinical services include but are not limited to: Primary Care; Mental Health; Medical and Surgical Specialties Mental Health; PACT; Eye; Dental; Home Based Primary Care; Magnetic Resonance Imaging (MRI); Computed Tomography (CT); Ultrasound; X-ray; Audiology; Pharmacy; Prosthetics; Physical Therapy; Pulmonary; Lab; Eligibility and Enrollment; Release of Information; Library; Police; and Canteen. What additional services at are not mentioned above?

Answer: None at this time.

38. Reference: General What program is the existing Move Plan Tool created in?

Answer: Access in the Tampa’s SharePoint site.

39. Reference: General What program is the existing Reuse Plan created in?

Answer: Access in the Tampa’s SharePoint site.

40. Reference: General What is the total existing NUSF for all the facilities programmed to consolidate into the new facility?

Answer: no relevance

41. Reference: General How will the contractor gain access to the existing client share site?

Answer: See number 45 below.

42. Reference: General Will all key contractor personnel be able to access the share site both on VA computers and remotely?

Answer: For remote access, answered in number 35 above.

43. Reference: General What does the contractor need to access the share site?

Answer: Addressed in section 37.3, page 36.

44. Reference: General Will the contractor have Read & Write privileges on the share site?

Answer: In limited areas only as described in the PWS as maintaining and updating.

45. Reference: General Will the client be responsible to ensure the contractor key personnel gain access to the share site?

Answer: Contractor will be responsible, with the help of the Contracting Officer and COR, to ensure that contractor key personnel obtain the security requirements needed to obtain ShareSite access, including VPN requirements.

46. Reference: Addendum A, A1.0 Cyber and Information Security Requirements Does the listed requirements apply to any and all Contractor computers that may access the VA sharepoint site or just for the on-site PM?

Answer: All

47. Reference: Paragraph 26.0 Contract Management This requirement references both a PM and an assistant. Please confirm the VA wants only the PM on site? Also, when PM is absent and the assistant becomes the primary POC, does the VA intend for the assistant to be on site during those times?

Answer: A PM (Assistant or Primary) must be onsite fulltime. It’s the expectation that the Primary PM is on site fulltime and the Assistant to be onsite on occasion, as necessary (sick, vacation, etc.)

48. Reference: Para 34.10 Other Government Furnished Information Please acknowledge if access to the various systems referenced in this paragraph will be made available to both the on-site PM as well as the PM’s remote and distant project support team member’s?

Answer: See inquiries #35 and #45.

49. Reference: Move Plan Deliverable Can the VA provide additional information on what the Move Plan Tool is, what types of data does it capture, what is its system base, what is the current level of data population, etc?

Answer: The Move Plan Tool is an Access based database located in the Tampa SharePoint site. It is approximately populated at 75% with existing inventory.

50. Reference: Change Management Plan Can the VA provide additional information on the “New Port Richey Change Management Plan and Change Register”? Can the VA provide more clarity to the word “support” when stating the “Contractor shall support”—what is intended?

Answer: The Change Management Plan is a Change Log that is created in the Tampa SharePoint site by end users as they identify changes needed by their sections. Support will be assisting users in identifying what a change is and inputting the information into the Change Log.

51. Reference: General Is Tampa CBOC still an SDVOSB set-aside?

Answer: See C.9 VAAR 852.219-10; See PWS Section 6.0; See Section E.1.

52. Reference: General Will IT provide all their equipment so there is no need for the contractor’s price creating packages for this equipment

Answer: Yes

53. Reference: General Should we assume the furniture BPA holders will provide all the furniture and other items included in the BPA including the warehousing delivery and installation

Answer: Addresses in Section 16.2, page 21.

54. Reference: General Will the warehouse be used to store the new IT equipment so it can be setup by VA IT staff prior to delivery into the facility?

Answer: The warehouse may store new IT equipment and deliver that equipment to the new clinic, where VA staff will setup.

55. Reference: General Should we price the movement of the IT equipment from our warehouse to the facility and place on the worksurfaces?

Answer: Yes

56. Reference: PWS This paragraph was pulled from the PWS for New Port Richey however it calls out IPT meetings for JAHVH which would increase the cost of the project. Are the number of meetings correct?

“The Contractor shall facilitate monthly IPT meeting. Workload estimated to be six (6) meetings per month for 20 months. For the last 4 months, meetings should be every other week. For the last 6 weeks, meetings will be weekly. An overall estimate of 186 meetings in total over the duration of the period of performance. For theses meetings, the Contractor shall provide IPT meeting assistance to the JAHVH Corporate Planning Office (CPO) to schedule, conduct, document, and report all meetings. IPT meeting support shall include preparation and distribution of essential IPT documents that include Change Requests, Risk Register, meeting agendas, meeting minutes, and Project Timeline/ schedule. The Contractor shall upload IPT meeting documents on the JAHVH intranet to the CPO’s document sharing folder that is established for the project after COR review and approval”.

Answer: That is an estimate. The New Port Richey project is under JAHVH

57. Reference: General In the RFP there appears to be no design submittal are we to update drawings if changes are approved by the VA? If so will we have access to the drawings?

Answer: The contractor will not be updating drawings.

58. Reference: General There is no volume or listing of reuse equipment to review that I can find in the solicitation however a price is being requested – the only item I see is 900 boxes that could come from one of 4 existing facilities. Is there a list of equipment that can be priced, or will this be after the reuse evaluation has been conducted? Can you provide the existing reuse analysis, so we have something to go by to price?

Answer: Duplicate inquiry, see question number 10 above. The contractor will re responsible to produce a reuse evaluation and analysis.

59. Reference: PWS Are there existing or already started CONOPS files to be built upon?

Answer: No

60. Reference: PWS It says we are to update existing plans like the MPS – what format will this be provided to us so that it can be updated?

Answer: VA will obtain the format from the construction contractor.

61. Reference: General What is the database used by the VA for the Move Plan – access? Excel?

Answer: Access in the Tampa SharePoint system.

62. Reference: General The existing reuse plan tool that is existing – can the current information be provided so we can review?

Answer: Not at this time.

63. Reference: General In the PWS it says discuss the layout with the end users – are we to make changes to the layout if approved or will someone else make those changes outside of our scope?

Answer: Tampa Interior Design will be developing room layouts. Contractor will discuss/review with end users during acquisition package creation to assure completeness of packages.

64. Reference: PWS The deliverable for the warranty management plan dictates us to update the WMP with each submittal however there is no formal design submittal number or process I can see – can you provide some direction here?

“The Contractor will be required to provide a Warranty Management Plan for use by the end-user to ensure proper actions are taken to maintain and sustain medical and non-medical equipment installed as part of the contract. The WMP shall be delivered with each design submittal. The final WMP is required with the final acquisition plan”.

Answer: Refer to Section 17.0 Deliverable Schedule for Due date.

65. Reference: General Will we have access to all 4 existing sites to take an inventory to determine the reuse information or will that be provided to us?

Answer: The Contractor will have access to the current sites.

66. Reference: General If we must follow the MPS to transport and place medical equipment is that the MPS we develop or is it one that is directed to us? If it’s one that we must follow how can we price the effort without seeing this information? Example how many trips with affect pricing.

Answer: See the current project schedule. Contractor to develop the move schedule.

67. Reference: General I don’t see a current construction schedule can you provide now other how will we determine pricing estimates?

Answer: See Posted Amendment #2 to the solicitation which includes the Construction Schedule

68. Reference: General Do you have any existing drawings that can be provided?

Answer: Yes, CPO can provide 1st and 2nd floor overall layouts in PDF upon contract award.

69. Reference: Solicitation Section E.8, Evaluation of Offers, page 39 of 57 under 3, Technical Submission “the travel narrative to determine if the proposed travel is appropriate to accomplish the requirement.” seems to contradict with Solicitation Section E.1, Instructions to Offerors (F)(4) Price Submission part a. starting on page 33 of 57 states “Travel will be included in the award on a not-to-exceed – cost reimbursable basis, based on the Government’s travel estimate. Travel will not count towards the total evaluated price, therefore quoters should not submit travel pricing as part of their price submission. The Technical Submission evaluation criteria also seems to contradict Solicitation Section E.1 (F)(4) b. which states “Cost Reimbursable travel is estimated by the Government and is not included in the total evaluated price. Travel will be added at the time of award.”

Question: Should bidders include a travel estimate?

Answer: Solicitation Section E.8 Evaluation of Offerors is amended to read: Technical Submission – The Government will evaluate (1) the technical submission based on PWS to determine the Government’s confidence in the offeror’s approach to meet the requirements; (2) the degree to which the submission describes a detailed technical/management approach for accomplishing the tasks and addresses all management aspects associated with the tasks; (3) the offeror’s Basis of Estimate worksheet to determine if the proposed labor mix and labor hours are appropriate to accomplish each task; and (4) the travel narrative to determine if the proposed travel is appropriate to accomplish the requirement.

Amendment to include NPR Solicitation Question/Answer End of Document