3. Draft-Sections-LM.pdf

Recreation One Stop Support Services Recreation.gov

Draft Sections L and M

April 28, 2026

R1S Support Services - Draft 2

Section L: Submission Instructions Provided to Offerors

3.1 Guidelines and Formatting

The following is established as the specific information and format required for any vendor submission. Incomplete proposals are not acceptable. Each offeror must submit one complete electronic submission to the CO via email. Physical submissions will not be accepted.

Questions Due Date and Time XX/XX/2026 by 5pm ET Phase I Due Date and Time XX/XX/2026 by 5pm ET

Any submission in response to this solicitation must be in compliance with the terms and conditions outlined in the solicitation and attachments. All claimed capabilities to meet the requirements must be realistic and are subject to verification by the Government. Non-conformance with these instructions may result in rejection of the submission, unfavorable evaluation, or being deemed ineligible for award.

To aid in the evaluation process, submissions must be clear, concise, comprehensive, and must include sufficient detail for effective evaluation and for substantiating the validity of stated claims. Submissions must not simply rephrase or restate the Government's requirements but must provide convincing rationale and examples to address how the vendor intends to meet these requirements. Offerors must assume that the Government has no prior knowledge of their experience and will base its evaluation on the information presented in the submission.

Submissions must be single-spaced, on 8.5” by 11” paper, have a minimum of one-inch margins and not less than 12-point font for text, 9-point font for tables and 8-point font for graphics.

Tables and graphics may be landscape. All other text must be portrait, double-sided print.

Offerors must number each page. All submissions must be submitted in either MS Word, MS Excel, or a searchable PDF.

3.1.1 Procurement Phases

The Government is using a multi-step process with the following voluntary and mandatory down-selects. An Offeror must submit Phase 1 to be eligible for Phase 2.

Phase Down-Select at End of Phase Phase 1: Corporate Experience Voluntary. Following evaluation of the Phase

1 submission, the Government will provide notices to Offerors recommending if the Offeror should or should not proceed to Phase

2. Offerors will be provided at least three weeks between when the Government issues notices for Phase 1 and when Phase 2 Oral Presentations will occur. Notices may provide further information to Offerors on communications post-notification.

Phase 2: Virtual Oral Presentation and On-the-Spot Demonstration

Mandatory Down-Select. Following evaluation of Phase 2, the Government will

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Phase Down-Select at End of Phase issue notices to the Offeror(s) informing them of the Government’s decision on advancement or failure to advance to Phase 3.

Any Offeror advancing to Phase 3 will be given at least three weeks from notification to due date of Phase 3.

Phase 3: Technical Approach, Management and Staffing, Past Performance, PWS, QASP, Pricing

N/A

4.1 Compliance

3.2 Volumes and Page Limits

The Offeror’s response to this solicitation must comply with the following format and submission requirements. All responses must be submitted in the following volume format:

Phase 1 Volume I: Transmittal Cover Letter & Certifications Volume II: Corporate Experience

Phase 2 Virtual, Live Product Demo; Questions & Answers

Phase 3 Volume III: Technical Approach Volume IV: Management and Staffing Volume V: Performance Work Statement (PWS) Volume VI: Quality Assurance Surveillance Plan (QASP) Volume VII: Pricing

Offerors must not combine any volumes of their response. Offerors must not include pricing information in any volume other than price.

The following table outlines the specific page requirements for each volume. All page limits exclude the Cover Page, Table of Contents, and additional pages as described below.

Phase 1 Volume Volume Title Page Limits

I Transmittal Cover Letter None To be indexed with a table of contents

II Corporate Experience 10

Phase 2 Volume Title Page Limits

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N/A Virtual Oral Presentation and On-the-Spot Demonstration

N/A

Phase 3

Volume Title Page Limits III Technical Approach 50 IV Management and Staffing 15 (excluding Key

Personnel Resumes and Key Personnel Position Descriptions)

V Past Performance 10 VI Performance Work Statement (PWS) No Page Limit; use template provided VII Quality Assurance Surveillance Plan (QASP) No Page Limit; use template provided VIII Pricing Narrative limited to 20 pages; No page limit on small business subcontracting plan

3.3 Phase 1: Transmittal Cover Letter (Volume 1)

The offeror’s transmittal and cover letter for the proposal must contain the name, phone number and email address of the person to be contacted concerning any matter related to the solicitation.

Include the following in this section:

• Point of Contact (Name, email, phone) for the representative the government is to contact with questions regarding the proposal.

• Company name and mailing address.

• UEI SAM number.

• Offerors must be registered and active in the SAM database. If registration is not active at the time of receipt of proposals, the offeror is not eligible for award. It is the sole responsibility of the offeror to complete SAM registration. Offerors may obtain information on registration at https://sam.gov and/or https://www.acquisition.gov.

• Date submitted and proposal expiration date. All proposals must be valid for at least 365 days after the solicitation close date.

Additional Required Documents (Each to be submitted as attachments to the Cover Letter)

• Exceptions/assumptions to the terms and conditions of this solicitation package must be identified on a separate page within the cover letter submission. Exceptions/assumptions to the terms and conditions may disqualify your submittal for award consideration.

• If no exceptions/assumptions to the terms and conditions of this solicitation package are taken by the offeror, then a separate written statement must be made affirming this.

https://sam.gov/ https://www.acquisition.gov/

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• Acknowledgment of any solicitation amendments issued by the Government.

Amendments can be acknowledged by Completed SF 33 with original/manually or digital applied signature, including acknowledgement of any solicitation amendments issued by the Government. Acknowledgement of amendments may also be accomplished by a signed statement identifying each amendment by number and acknowledging they were considered in the preparation of the proposal.

• Representations and Certifications of the prime Offeror.

• Proof of FedRAMP Moderate certification for the Offeror’s solution.

3.4 Phase 1: Corporate Experience (Volume II)

The Offeror must provide a detailed description of prior experience and expertise for no less than one but no more than three projects within the past five years from date of solicitation issuance.

Offerors must detail how each corporate experience example correlates in size, scope, and complexity to the requirements in the Statement of Objectives (SOO) and SOO attachments. At least one of the projects must be from the proposed prime Offeror performing as the prime contractor. Corporate experience is not limited to federal contracts.

For each project, the Offeror must provide the following information:

1. Contract or Project Name

2. Contract Number

3. Customer/Client Organization

4. Contract Pricing Type (e.g. fixed price, time and materials, etc.)

5. Total Contract Value

6. Period of Performance

7. Project Description: The Offeror must describe the key objectives of the project, including a brief overview of the scope and objectives.

8. Relevancy: Describe how the example is relevant in scope and complexity to the SOO and SOO attachments.

In addition to the written narrative, the Offeror must provide a link to a video, no longer than 5 minutes in duration, that shows the solutions, systems, and or services referenced in the three projects.

3.5 Phase 2: Virtual Oral Presentation and On-the-Spot Demonstration (Volume N/A) The Contracting Officer will schedule a virtual oral presentations. Four hours will be provided for each presentation, exclusive of breaks.

Of the four-hour presentation period, Offerors may use three of the hours as they deem most advantageous to describe their proposed solution/approach to delivering the requirements of the SOO and the SOO attachments. It is required that individuals presenting be those identified as Key Personnel and/or senior company management, including any major subcontractors. Oral presentations will be recorded by the Government. The purpose of these presentations is to allow the Government to better understand the proposed solution/approach to delivering the

R1S Support Services - Draft 6 requirements of the SOO and the SOO attachments. The four-hour period is inclusive of one hour of Government-led questions based on the Offeror’s presentation.

Following the virtual oral presentation, the Offeror will then be given prompts by the Government to see how the proposed solution works in real time as part of an on-the-spot demonstration of the solution. General categories of interest for the on-the-spot demonstration will be provided five business days in advance of the presentation. Specific prompts will not be provided in advance. Prompts will be based on the SOO and the overarching functionality described in the Business Rules attachment. Offeror should anticipate an hour for the on-the-spot demonstration.

3.6 Phase 3: Technical Approach (Volume III)

The Offeror must detail its understanding of the R1S mission, objectives, and constraints as defined in the SOO and SOO attachments, and must detail the proposed solution, methodology, and technical innovations that will contribute to successful project implementation. The Offeror must describe its approach to achieving the performance objectives described in the SOO.

3.7 Phase 3: Management and Staffing (Volume IV)

The Offeror must detail its management approach, organizational structure, staffing plan, and Key Personnel to successfully achieve the objectives. The Offeror must describe how the Offeror will integrate subcontractors and describe the framework for program oversight, decision-making, and escalation procedures. The Management Approach must include how risks will be identified, tracked, and mitigated throughout contract execution. The Staffing Plan must include staffing levels and skill mixes to meet the requirements. The Offeror must identify all Key Personnel positions in alignment with the Offeror’s technical approach. The Offeror must provide resumes for each Key Personnel (included as an annex to this volume) which include Name and title; proposed position and functional role; education, certifications, and relevant training; and summary of relevant experience. Each resume is limited to two pages. In addition to the Key Personnel resumes, the Offeror must include a Position Description for each Key Personnel position that includes the minimum qualifications for that position.

3.8 Phase 3: Past Performance (Volume V)

The Offeror must submit up to three past performance examples for work performed in the last five years from solicitation issuance date. At least one of the projects must be from the proposed prime Offeror performing as the prime contractor. Past Performance is not limited to federal contracts.

For each project, the Offeror must provide the following information:

1. Contract or Project Name

2. Contract Number

3. Customer/Client Organization

4. Point-of-Contact (Name, Title, Email Address, and Phone Number)

5. Contract pricing type (e.g. fixed price, time and materials, etc.)

6. Total Contract Value

7. Period of Performance

8. Indicate whether a CPARS Report Exists

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9. Project Description: The Offeror must describe the key objectives of the project, including a brief overview of the scope and objectives.

10. Evolution: Describe the evolution of the solution to meet changing end-user and customer needs.

11. Problems, Resolutions, or Awards: The Offeror must describe problems encountered and resolutions throughout the project. The Offeror may also indicate if the project received awards or commendations.

If an interim or final CPARS evaluation is unavailable for any of the past performance examples provided, Offerors must request past performance questionnaires (PPQ) from customer references. The Offeror is responsible for ensuring that each of the customer references receives, completes, and returns the PPQ to the Contracting Officer. The completed PPQ must be submitted directly via email from the customer reference to [CO email] by [due date – this will be in advance of the rest of Phase 3 submissions]. The “subject” line in the submission email must clearly indicate “Recreation One Stop Past Performance for [fill in name of Offeror],” and the message must originate from the reference’s corporate or Government email system.

3.8 Phase 3: Performance Work Statement (Volume VI)

The Offeror must submit a proposed Performance Work Statement (PWS) that translates the SOO and SOO attachments into specific, measurable, and achievable tasks, deliverables, and performance metrics. Where the SOO and SOO attachments provides the Government’s overall objectives and performance requirements for this solicitation, the PWS must focus on desired end results and describe the process(es) for achieving those end results. The Offeror must use the Government-provided PWS template.

3.9 Phase 3: Quality Assurance Surveillance Plan (QASP) (Volume VII) The Offeror must develop a Quality Assurance Surveillance Plan (QASP) outlining its recommendation on the best approach to conducting surveillance and ensuring quality results.

The QASP is a living document that will be updated throughout contract performance. The Offeror must use the Government-provided QASP template.

3.10 Phase 3: Pricing (Volume VIII)

The Offeror must complete the pricing worksheet provided in the solicitation (Attachment X), making every effort possible to propose pricing consistent with the format provided in the template.

The Offeror must also provide a narrative that aids the Government in understanding the Offeror’s proposed pricing along with any assumptions. The Offeror must summarize their pricing approach and the extent to which the pricing strategy demonstrates alignment with that approach. In addition, the Offeror must submit all (if any) assumptions or conditions.

When an Offeror is classified as “Other than Small Business”, the Offeror must submit a small business subcontracting plan. The subcontracting plan must state separately the total dollars and percentages that will be subcontracted to each category; small business (SB), HUBZone small business, small disadvantaged business (SDB), women-owned small business (WOSB), and mailto:jasonmking@fs.fed.us

R1S Support Services - Draft 8 veteran-owned (VOSB) and service-disabled-veteran-owned small business (SDVOSB) concerns. The Small Business Subcontracting Plan is excluded from the page limits.

The following small business categories and the associated percentages are the FY2026 stated goals from the USDA and are for informational purposes only:

- Small Business: X%

- Women-Owned: X%

- HUBZone: X%

- SDVOSB: X%

- VOSB: X%

- Small Disadvantaged: X%

Section 4: Evaluation Criteria The Government intends to make one award as a result of this solicitation. The Government reserves the right to make no awards. Award will be made based on a best value tradeoff approach. All phases of the evaluation are cumulative. All technical factors when combined are significantly more important than price. Technical factors are listed below in descending order of importance.

The Government reserves the right to make award based on initial submissions or to hold negotiations during any phase of the procurement.

4.1 Review

Proposals will be screened for compliance with all submission requirements as detailed in the solicitation, including proof of FedRAMP Moderate certification. Proposals that do not meet the compliance requirements may be eliminated from further consideration.

4.2 Phase 1: Corporate Experience (Volume II)

Corporate experience will be evaluated on the extent to which the Offeror demonstrates recent and relevant corporate experience in alignment with the size, scope, and complexity to the requirements in the SOO and SOO attachments. Areas for alignment that may result in a higher rating include, but are not limited to volume, transactions, coordination with interagency/multi-level government stakeholders, user- and customer-driven e-commerce solution, evidence of end user satisfaction, and delivery of an integrated solution.

4.3 Phase 2: Virtual Oral Presentation and On-the-Spot Demonstration (Volume N/A) The virtual oral presentation and on-the-spot demonstration will be evaluated on the extent to which the proposed solution/approach to address the SOO and SOO attachments, including the extent to whichi the the solution addresses the prompts given.

4.4 Phase 3: Technical Approach (Volume III)

This volume will be evaluated on the extent to which the Offeror presents a clear understanding of the R1S mission, objectives, and constraints as defined in the SOO and SOO attachment, and the extent to which the proposed solution, methodology, and technical innovations will

R1S Support Services - Draft 9 contribute to successful project implementation. The technical approach will also be evaluated on the extent to which the Offeror is likely to achieve the performance objectives described in the SOO.

4.5 Phase 3: Management and Staffing (Volume IV)

This volume will be evaluated on the extent to which the Offeror’s management approach, organizational structure, staffing plan, and key personnel qualifications are likely to successfully achieve the objectives. This includes how the Offeror will integrate subcontractors and the framework for program oversight, decision-making, and escalation procedures. The Management Approach will also be evaluated on the extent to which risks will be identified, tracked, and mitigated throughout contract execution. The Staffing Plan will also be evaluated on the extent to which staffing levels and skill mixes will meet the requirements. This volume will also be evaluated for the extent to which Key Personnel will be able to successfully execute the Offeror’s technical approach. Personnel with federal recreation knowledge and experience may be evaluated more favorably.

4.6 Phase 3: Past Performance (Volume V)

This volume will be evaluated on the extent to which the Offeror’s past performance demonstrates a positive record of performance. Three aspects of past performance will be evaluated: recency, relevancy, and quality. Past performance will be determined to be recent if the performance involves work performed within the five years prior to this solicitation being issued. The past performance will be determined to be relevant if the performance involves work that is the same or similar in nature, size, and complexity. The past performance quality will include an assessment of CPARS evaluations or PPQs submitted. Additionally, the Government may evaluate information obtained from any other sources.

In the case of offerors for which there is no information on past contract performance or where past contract performance information is not available, the Offeror may not be evaluated favorably or unfavorably on the factor of past contract performance. In this case, the offeror’s past performance is unknown and assigned a performance adjectival rating of “Neutral.”

Although the government may not rate an offeror that lacks recent, relevant past performance favorably or unfavorably with regard to past performance, the government may determine that a “Satisfactory” past performance rating is worth more than a “Neutral” past performance rating in a best value tradeoff.

4.7 Phase 3: PWS and QASP (Volumes VI and VII)

Each volume will be evaluated on the extent to which the Offeror’s PWS and QASP present specific, measurable, and achievable tasks, deliverables, and performance metrics and reasonable oversight to ensure success.

4.8 Phase 3: Price (Volume VIII)

This volume will not receive a rating. Pricing will be evaluated for fairness and reasonableness.

Price realism may also be conducted. For large business Offerors, the Government will assess the Offeror’s Small Business Subcontracting Plan for consistency with USDA goal and the Offeror’s

R1S Support Services - Draft 10 ability to achieve their proposed plan. Small Business Subcontracting Plans inconsistent with USDA goals will make an Offer ineligible for award.