City of Albuquerque Golf Operations and Concession Manual

Parks and Recreation Department Golf Management Division

CITY OF ALBUQUERQUE PARKS & RECREATION

DEPARTMENT

FOREWORD

The Parks and Recreation Department's Golf Management Division (GMO) is committed to providing affordable, quality golf and the high quality maintenance of municipal golf facilities. This manual provides policies and procedures that support Golf Management Division's purpose. Green fees paid by golf course customers and the percentage payments for food and beverage sales, cart and range ball rentals, pro shop sales, and alcohol sales from the golf course concessionaires provides the city with revenue to the general fund.

"Four Great Courses and One Awesome City!"

INTRODUCTION

DEFINITIONS

MUNICIPAL GOLF COURSES

NORTH EAST ALBUQUERQUE

ARROYO DEL OSO GOLF COURSE

ARROYO DEL OSO GOLF COURSE

SOUTH EAST ALBUQUERQUE

PUERTO DEL SOL GOLF COURSE

NORTHWEST ALBUQUERQUE

LADERA GOLFCOURSE

GOLF COURSE CONCESSIONAIRES

GENERAL OPERATIONAL POLICIES

ALBUQUERQUE MUNICIPAL GOLF COMMON RULES

ALCOHOL/ LIQUOR SALES

ANNUAL PASSES

CHILDREN

COMPLIMENTARY PLAY

CONDUCT OF PLAYERS

COURSE CONTROL/ MARSHALLING

GIFT CARDS

EXISTING PAPER GIFT CERTIFICATES

NEW GIFT CARDS

HOURS OF OPERATION

LIFETIME MEMBERSHIP PASSES

LIGHTNING/ HAZARDOUS WEATHER ALERT

PRACTICE AREAS

PROFESSIONAL GOLFERS' ASSOCIATION (PGA) OF AMERICA

RAIN CHECKS OR DAY OF PLAY REFUNDS

RESTRICTED AREAS AND USES

RIDING AND HAND CARTS

SPECIAL TEE Tl MES

TEE TIME RESERVATIONS

TOURNAMENTS

TOURNAMENT APPROVAL.

" SHOTGUN" TOURNAMENTS"

TOURNAMENT FEE REDUCTIONS AND WAIVERS

GOLF MANAGEMENT DIVISION FEE WAIVER REQUESTS

USE OF CITY PROPERTY/ GOLF COURSES

ALBUQUERQUE PUBLIC SCHOOLS JOINT USE AGREEMENT

HIGH SCHOOL USE OF CITY OWNED GOLF COURSES

GOLF COURSE RATES

GOLF ADVISORY BOARD

POINT OF SALE(POS)

MONEY HANDLING & REPORTING

DAILY CASH DEPOSITS

DAILY DEPOSIT RECONCILIATION

PERCENTAGE PAYMENTS

APPENDIX

GOLF M ANAGEMENT DIVISION

GOLF COURSE MAINTENANCE

FEE WAIVER/ FEE REDUCTION REQUEST FORM

CASH HANDLING …………………………………………………………………………………………………….. 32

INTRODUCTION

The Golf Management Division is responsible for managing all aspects of the City's golf program, including oversight of concessionaires and the physical maintenance of each golf course. Independent concessionaires are City contractors responsible for managing business operations and concession activities at each of the City's four golf courses. The City manages the day-to-day turf maintenance.

DEFINITIONS

90° Degree Rule: Carts are not to be driven on fairways until 90 degrees to the ball. Only then should the cart leave the path, driving directly to the ball. Following the golf shot, the golfer then drives directly back to the cart path at 90 degrees.

Chief Administrative Officer (CAO): The Chief Administrative Officer of the City of Albuquerque. Cork Fee: A Fee collected for the coordination/organization of a tournament.

Director: The Director of the City's Parks and Recreation Department.

Point of Sale (POS) System: A system used to record all business transactions, including but not limited to green fees, pro-shop, other concession sales, golf lessons, golf banquets, alcohol sales, and any other business that is part of the Concessionaire's operation.

Shotgun: A simultaneous start of a tournament at each golf hole.

Tournament: A championship series of games or athletic contests where competitors compete for a prize. For City of Albuquerque purposes, a tournament is further defined as any group greater than thirty two (32) players that compete for a prize.

MUNICIPAL GOLF COURSES

City golf courses are open 364 days out of the year (CLOSED on Christmas Day) from dawn to dusk. Golf Management Division maintains 90 holes of golf and four driving ranges. The driving ranges at Puerto Del Sol and Ladera Golf Course are unique because they are lighted and available for evening practice from Memorial Day through the Albuquerque International Balloon Fiesta in October, weather permitting. The City maintains the following four golf courses in three of the major quadrants of Albuquerque. Easy-to-get-to locations and affordable rates are two of the current strengths of the City's golf courses.

NORTH EAST ALBUQUERQUE

ARROYO DEL OSO GOLF COURSE

Arroyo Del Oso (ADO) Golf Course is located in the Bear Canyon Arroyo in NE Albuquerque. This 27-hole course is noted for its interesting topography, large greens, rolling fairways and six water-hole obstacles. ADO was opened in 1965 and was finally built out to its current 27- hole configuration in 1987 with the addition of the 9-hole "Dam 9" course.

The "Dam 9" course shares double duty as a municipal golf course and as an Albuquerque Metropolitan Arroyo Flood Control Authority (AMAFCA) facility. Parts of the "Dam 9" course are located next to the Bear Canyon Arroyo and serve as a temporary water storage basin during significant summer Monsoon rain events.

ADO's primary 18-hole course is 6,545 yards (Par 72) from the rear tees and 6,015 (Par 73) from the forward tees. In 1981, Golf Digest Magazine rated Arroyo Del Oso among the "Top 50 Municipal Golf Courses" in the nation. Arroyo Del Oso meets the needs of intermediate and advanced golfers.

This course is irrigated with reclaimed water from the Albuquerque Bernalillo County Water Utility Authority (ABCWUA). The use of reclaimed water promotes increased water conservation by reducing dependency on the fresh water supply.

Arroyo Del Oso Golf Course 7001 Osuna Rd NE Albuquerque, NM 87109 505-884-7505

LOS ALTOS GOLF COURSE

Los Altos is the oldest of the City's four courses - having opened for business in 1960. This course was built to favor the weekend golfer with a natural slice. The course is intended for relatively fast play. A good foursome can play an 18-hole round in less than four hours while the 9-hole Executive (Par 29) Course is designed specifically for golfers with limited time.

The 18-hole course measures 6,180 yards (Par 71) from the rear tees and 5,895 yards (Par

74) from the forward tees. Arroyo Del Oso presents an apparently easy flat terrain next to Interstate 40. However, the course features two large lakes, numerous mature trees and large sand traps. Arroyo Del Oso is ideal for the beginner to intermediate golfer. The course features a pro shop, banquet facility and grill.

Los Altos Golf Course 9717 Copper NE Albuquerque NM 87123 505-298-1897

SOUTH EAST ALBUQUERQUE

PUERTO DEL SOL GOLF COURSE

Puerto Del Sol features a lighted driving range that is open seven nights a week - Memorial Day through the Albuquerque International Balloon Fiesta in October (weather permitting). The course is located at the intersection of Gibson and Girard right next to the Albuquerque International Airport (AKA: Sunport).

Puerto Del Sol was rated as an "Outstanding 9-Hole Course" by the National Golf Foundation, Best of the City 9–hole course in 2025, and features ample-sized greens and wide, tree-lined fairways. The course is pleasurable to walk, making it popular with beginner golfers, seniors, and anyone interested in fitness. This course measures 3,030 yards from the championship tees, 2,830 yards from the regulation tees, and 2,525 yards from the forward tees. The 9-hole Par is 35 for both men and women.

The course is irrigated with reclaimed water from the Albuquerque Bernalillo County Water Utility Authority (ABCWUA) since May 29, 2013. The use of reclaimed water promotes increased water conservation by reducing dependency on the fresh water supply.

Puerto Del Sol Golf Course 1800 Girard SE Albuquerque, NM 87106 (505)265-5636

NORTHWEST ALBUQUERQUE

LADERA GOLF COURSE

Ladera Golf Course is located on Albuquerque's Westside and was opened in 1980. The views of the Sandia Mountains to the east and the five "Sister Volcanoes" to the west are unmatched in the City. This 27-hole, 240 acre course is noted for the longest playing yardage of any of the other three City golf courses. Ladera measures 7,107 yards from the championship tees, 6,618 yards from the regulation tees (Par 72) and 5,966 yards from the forward tees (Par 72). Ladera Golf Course also includes a 25-acre Lighted Driving Range for golf lessons and ball rentals, a 9000 + square foot practice putting green, and a practice chipping green. Ladera has the reputation of being one of the best practice courses in New Mexico.

As with Arroyo Del Oso, Ladera Golf Course serves a dual purpose as a City golf course and as a retention basin for the Albuquerque Metropolitan Arroyo Flood Control Authority (AMAFCA).

Ladera includes a snack bar, cantina, and a banquet facility (8,651 sq. ft.) with an occupant load of 300 individuals. The banquet hall is the largest of the four municipal courses. The Ladera banquet facility has been used for parties, community functions and special events.

The facility includes a full-service kitchen, banquet hall and snack bar / restaurant.

Since 2011, the City has invested $4,000,000 in capital improvement projects that include a complete irrigation system renovation, green and fairway turf renovation and 4.5 miles of concrete, cart path improvements. Green and fairway capital improvement renovations of the "Front Nine" and "Back Nine" were completed in October 2014.

Ladera Golf Course 3401 Ladera Drive NW Albuquerque, New Mexico 87120 (505)836-4449

GOLF COURSE CONCESSIONAIRES

The City of Albuquerque historically has chosen to operate each golf course by contracting for the services of a Professional Golfers' Association (PGA) member to operate the Pro Shop, Clubhouse, Banquet Hall and Restaurant. Current concessionaires and contract expirations for each course are identified below.

(OBA)

GENERAL OPERATIONAL POLICIES

BACKGROUND

The Golf Management Division (GMO) of the City's Parks and Recreation Department (PRO) is responsible for oversight of concessionaire operations and maintenance of the golf course grounds.

ALBUQUERQUE MUNICIPAL GOLF COMMON RULES

As Adopted by:

United States Golf Association Sun Country Golf Association National Golf Foundation

· Replace divots on fairway and repair your ball mark on the green, as well as one other.

· If looking for a lost ball, wave the group behind you to play through your group.

· Tee off only between markers on tee boxes or specified forward locations

· Smooth footprints in the sand bunkers.

· Do not take carts onto the green with the exception of ADA-compliant vehicles.

· Play no more than one ball.

· Call "fore" loudly if ball is in danger of hitting another player.

· Do not play unless the players in front of you are out of range.

· Mark your ball with a ball marker. Do not scratch or dig into the green.

· Lay the flag pole gently on the green, do not throw it down.

· Play holes in a natural sequence; no cutting across holes.

· Do not walk through the sand bunkers or hazards.

· Move off the green immediately after putting out.

· Make efforts to maintain the proper pace of play.

· Mark scores away from greens.

· Players are allowed five minutes to look for a lost ball.

ALCOHOL/ LIQUOR SALES

Dispensing of liquor on a City owned and operated golf course shall comply with all prevailing laws, rules and regulations of the State of New Mexico and the City of Albuquerque. The Liquor License is owned by the City of Albuquerque and is subsequently leased / rented to the golf course concessionaire for a percentage of alcohol sales as defined by the existing liquor license agreements.

ANNUAL PASSES

A variety of annual passes are available for sale at each course's pro shop and at the Golf Management Division located at 6401 Osuna NE. Contact Golf Management Division for details.

· Golf passes generally are not refundable. In unusual circumstances, pro-rated refund requests may be approved by the Director. Requests for pro-rated refunds shall be made in writing to the Golf Management Division. Should a refund be approved, it will be processed in accordance with the schedule outlined in the Annual Pass Policy and Use Agreement.

· Refunds are not available on PM Passes and special promotions.

CHILDREN

Children ages 10 - 13 are allowed to play golf on municipal golf courses when accompanied by a parent, guardian or other adult (responsible for the actions of the child). Children under age 10 are encouraged to play on the Parks and Recreation Division's 6-hole "Pitch and Putt" course located at Balloon Fiesta Park.

· Children ages 10-13 may play on an 18-hole course when accompanied by an adult or upon certification by a Golf Professional that the player is knowledgeable of the rules and conduct of golf.

· Children under age 13 are allowed to use the practice areas with adult supervision or the approval of the Golf Professional.

COMPLIMENTARY PLAY

The Department Director and/or the City's Chief Administrative Officer (CAO) may approve complimentary play on City of Albuquerque golf courses. Complimentary play is also designed to assist in the transfer or exchange of information, programs, and technologies that impact golf operations. It also exists to educate and inform those who are involved in golf operations.

Complimentary golf is generally not available during weekends and holidays without approval of the Golf Professional at no time will complimentary play displace paying customers to include annual pass holders. Complimentary play is limited to the following:

· Participants in an event sponsored by the City for promotion of conventions, tourism, economic development and industrial development.

· Members of the PGA and GCSAA

· CAO, Deputy CAO, Department Director and elected officials of the City of Albuquerque.

· Pro shop/concessions employees on their "home" course.

· Golf Management Division employees on any municipal golf course.

· Municipal Golf Advisory Board (GAB) Members are awarded one complimentary play upon attendance of a regularly scheduled GAB meeting.

CONDUCT OF PLAYERS

All players should conduct themselves in a manner that enforces the ethics, traditions and integrity of the game of golf. In doing so, players shall:

· Refrain from loud, abusive and vulgar language.

· Be courteous and avoid actions that may endanger persons or property (i.e., throwing of clubs, hitting balls into the group ahead).

· Dress appropriately (wear a shirt, shorts, slacks, skirt, and shoes).

· Be familiar with rules of etiquette and follow them.

· Obey the instructions of the Course Marshals.

· As a condition of play golfers are responsible for damages or injury to property, vehicles, or persons on or off the course. The City of Albuquerque will not be liable.

COURSE CONTROL/ MARSHALLING

Golf Course Marshals and marshaling services are provided for municipal golf courses by the concessionaire. A minimum of one Course Marshal is required during peak times (9am-3pm). Course Marshals are authorized to enforce the following rules of play.

· All players shall have an age appropriate (Jr. or Sr.) paid green fee or authorized receipt in their possession. Players not able to provide information regarding payment of a green fee will be required to pay such fees and may be subject to removal from the course.

Season cardholders / golfers with memberships shall register and obtain a receipt for each round prior to play.

· Each player shall have a set of clubs.

· Wearing metal spike shoes is not permitted on any course or practice area.

· Players should make every effort to finish the round of play in four hours and thirty minutes. The Course Marshal is authorized to assist with speed of play by requiring slow playing groups to "pick up", "skip a hole", or allow faster groups to "play through".

· Players using a golf course do so at their own risk.

· Singles and twosomes have no standing on the course. Threesomes and foursomes have priority over individuals and twosomes. Golf Professionals have the right to pair players whenever course conditions dictate.

· Five players in a group are not permitted before 11:00 AM and shall not impede the pace of play. Golf carts are recommended to assist with an appropriate pace of play.

· Rain checks redeemed are subject to verification by Course Marshal with an original receipt.

GIFT CARDS

Plastic gift cards are the only medium designed to interface with the City of Albuquerque's point of sale system. It is the intent of Golf Management Division to transition all of the old, existing paper gift certificates to the modern cards so that all transactions are reported through the POS.

EXISTING PAPER GIFT CERTIFICATES

According to New Mexico state law, existing paper gift cards and paper gift certificates shall be honored by the issuing golf course concessionaire until redeemed. The purchase money for the gift certificate is expected to be held in escrow indefinitely. Use of the old paper gift certificates shall be handled as follows:

· When tendered as payment, existing, old gift cards and certificates shall be entered into the RecTrac POS system. Zero balance gift cards shall be turned into the Golf Management Division with the prospective End of Month packet.

· Each golf course concessionaireI pro shop shall submit the outstanding inventory of all existing gift cards and paper gift certificates by July 1 - the start of the new fiscal year.

· Each golf course concessionaire / pro shop shall maintain the ongoing, outstanding inventory of all existing gift cards and paper gift certificates. This inventory shall be reported to the Golf Management Division with the prospective End of Month packet.

· Golf course concessionaires are no longer authorized to issue any paper gift certificates.

NEW GIFT CARDS

(Cards Issued After Sirius Ware Installation - July 1, 2014) Any gift card sold at a municipal golf course is valid and redeemable at any City golf course. The gift card serves as a form of tendered payment and is not specific for use at the issuing golf course pro shop. This is a significant change in how gift cards were historically sold and redeemed.

· Gift cards may be used to redeem purchases of green fees, merchandise, food, golf lessons and beverages.

· All gift card transactions shall be entered in the City's point of sale (POS) system. Gift card transactions will be automatically tracked by the POS system.

· The City of Albuquerque will hold all funds received from the purchase of gift cards in a separate escrow account - until the gift card is redeemed. This is a City Treasury requirement.

· The golf course concessionaires will be responsible for all of the costs associated with new gift cards to include but not be limited to the purchase of gift card control numbers, the purchase of media and the production of art work.

HOURS OF OPERATION

City-owned golf courses are open for daily play, dawn to dusk. The courses are closed on Christmas Day.

· Golf Professional(s), in agreement with the Golf Management Division may close a course (or portions of a course) for emergency repairs, maintenance, or weather related events.

· In the event of a course closure, the pro shops and/or concession operations may remain open at the discretion of the Golf Course Supervisors and/or the concessionaire.

· Puerto Del Sol's lighted driving range is open 7 days a week from Memorial Day until Labor Day, from dawn until 10:30pm.

LIFETIME MEMBERSHIP PASSES

Golf Management Division's Lifetime Golf Membership Pass Policy A golfer may qualify for a Lifetime Golf Membership Pass singularly or in combination of the following:

· Long standing City of Albuquerque, Golf Management Division annual pass member,

· Long standing City of Albuquerque, golf course association member, and

· Long standing playing history at a City of Albuquerque Golf Course or courses Application Process: Once a golfer reaches 85 years of age, contact the Golf Management Division to initiate the process. The application packet is compiled by the Golf Management Division and forwarded for Department Director approval. Upon Director approval, the application will be forwarded to the City's Chief Administrative Officer (CAO) for final approval. Award of the lifetime pass is contingent upon final CAO approval.

Application Packet shall include the following:

· Letter of participation describing the golfer's playing history at the City's municipal golf courses. The letter should include the number of years as an annual pass holder, the number of years as an association member at a City course, and any other volunteer or community/City golf program involvement such as being a member of the City's Golf Advisory Board.

· Copy of the applicant driver's license or valid New Mexico state identification.

· A letter or letters of support that document golf course participation. The letters of support have been historically provided by golf course concessionaires and Professional Golf Association (PGA) members.

Approval Process:

· Director Approval: Once the application packet has been completed and approved by the Golf Management Division Superintendent, Golf Management Division will turn the packet into the Director of Parks and Recreation for signature approval. The Director will forward the approved application onto the Mayor's office for COA approval.

· CAO Approval: Once the Mayor's Office returns an approved application packet, the Golf Management Division will contact the applicant and complete the process by issuing a valid Lifetime Golf Membership Pass to the applicant.

Lifetime Golf Membership Pass Award: The award of a Lifetime Golf Membership Pass should always be coordinated through the department's Public Information Officer with the Office of the Mayor. Such an award should always be considered and used as a good news story to promote quality of life, lifelong recreational pursuits and affordable golf at the City's municipal golf courses.

Lifetime Golf Membership Award Expiration/Renewal/Use:

· Renewal:

A lifetime pass is not issued with an expiration date. Golf Management Division is interested in knowing how many lifetime members are still actively playing the game of golf at City courses. Lifetime pass holders will be asked to renew their membership at no charge every two years - simply by contacting the Golf Management Division. The intent of renewing the lifetime pass is to know how many lifetime members are still golfing at City courses.

· Pass Use: Lifetime golf passes may be used seven days a week at any of the City's municipal golf courses.

LIGHTNING/ HAZARDOUS WEATHER ALERT

At the time a siren or similar signal is sounded as a hazardous weather alert, players on the course shall immediately suspend play and seek shelter. The safest shelter will always be the golf course clubhouse. A double signal will be sounded when it is determined to be safe to resume play, at which time the players should continue from the point at which play was suspended.

PRACTICE AREAS

Practice areas are open daily (except Christmas Day), from dawn to dusk. Practice areas may be temporarily closed for maintenance or a hazardous weather related event.

· Practice areas may be closed to the general public by the Golf Professional no earlier than:

TIME

4:00 PM

5:30 PM

6:30 PM

7:00 PM

6:30 PM

5:30 PM

4:00 PM

· The Puerto Del Sol and Ladera practice areas may remain open until 10:30 PM during daylight savings time (usually Memorial Day through the Albuquerque International Balloon Fiesta held in October, weather permitting.)

PROFESSIONAL GOLFERS' ASSOCIATION (PGA) OF AMERICA

On an annual basis (on or before January 31), the Concessionaire at each golf course shall submit a photo copy of the most current PGA Class A Classification Card(s) to the Golf Management Division.

RAIN CHECKS OR DAY OF PLAY REFUNDS

Rain Checks may be issued if player pays for 18-hole play and if:

· Player has played less than 10-holes, a 9-hole rain check will be issued

· Player has played less than 5-holes, a 18-hole rain check will be issued.

Rain Checks are NOT available if player pays for 9-hole play.

Rain Check Redemption:

· Rain checks cannot be used on 9-hole play, afternoon rates, and sundown rates; or combined with any other coupons and/or special rates.

The Starter is responsible for validation of rain check with receipt upon redemption.

RESTRICTED AREAS AND USES

For safety and security reasons, certain areas of golf courses may have limited or restricted general public access. Activities such as bicycle riding, fishing, walking, pet walking, jogging, running, roller blading, skate boarding, etc., are not permitted. Signs prohibiting these activities are posted in prominent places. No pets allowed on golf courses, with exception of service animals; certification will be required.

RIDING AND HAND CARTS

· The golf courses allow the use of rental riding carts only. Privately owned riding carts are not allowed.

· The golf courses allow the use of rental and privately-owned hand carts. Hand carts include battery operated "pull carts".

· The 90-degree rule is to be observed at all times for riding carts, including handicap flag carts.

· At no time are riding carts to be driven within 30 feet of the collar of the green. Riding carts are restricted to paved paths around greens and tees with the exception of ADA compliant vehicles or a handicap flag has been requested and issued by the Pro shop.

· Hand carts are not allowed on greens or manicured areas with the exception of ADA compliant vehicles.

· The Golf Professional will determine the fitness and ability of a person to rent riding or hand carts.

· ADA accessible, single-rider golf carts are available at Arroyo del Oso and Puerto Del Sol Golf Courses.

SPECIAL TEE TIMES

Any men's and/or women's golf association, formed and recognized at a City Golf Course, may reserve a group starting time at the course of regular play, on a weekday coordinated with the Golf Professional. Each association shall furnish the Golf Professional with a schedule of tee times desired on an annual basis.

The number one tee will be reserved for only as long as necessary to accommodate the members of the association. During play, up to 144 players are allowed and shall be approved by the Golf Professional. The Golf Professional will post a public announcement in at least two general public areas notifying the public of the policy regarding men's and women's golf association starting times.

TEE TIME RESERVATIONS

Reservations will be accepted for starting times on Saturdays, Sundays, and holidays at Arroyo Del Oso, Arroyo del Oso and Ladera Golf Courses. The Executive Courses at Arroyo Del Oso, Ladera, Arroyo del Oso-Dam nine, and the 9-hole Puerto Del Sol Golf Course will be open for play on a first-come, first-served basis.

Weekend and holiday starting time reservations will be taken promptly at 7:00 AM, every Wednesday, beginning with the first person registered on the arrival list at the pro shop. This person will be allowed one reservation time. The first person on the phone will then choose one starting time. The procedure will continue, alternating between in person and on the phone reservations until everyone on the list or using the phone has made a reservation. Using the same alternating procedure, starting with first name on the list, and continuing as before, people whose names are on the list will be given the opportunity of making a second and/or third reservation during those weeks which contain a holiday and starting time reservations apply.

· The pro shop's list of names will be established on an individual basis, first-come, first served, on the designated day for making reservations. All players holding a reservation shall check-in with the starter and pay green fees no later than 15 minutes prior to starting time. Failure to do so shall result in forfeiture of the player's reservation and a player from the work-in list will replace forfeited player.

· Should a person arrive at the pro shop after all present have chosen one time, but before all present have chosen the second time, that person will be given preference of one starting time.

· If a group consistently fails to be present for a schedule starting time, the Golf Professional has the discretion to disallow future starting time reservations.

· A group may have access to the tee only after the entire group has paid the appropriate green fees.

TOURNAMENTS

A tournament is defined as a championship series of games or athletic contests where competitors compete for a prize. For City of Albuquerque purposes, a tournament is further defined as any group greater than thirty two (32) players that compete for a prize. Tournaments, tournament play, and the tournament fee structure shall be approved by the Superintendent of the Golf Management Division and the Director of the Parks and Recreation Department.

Tournaments commonly include a fee structure that includes the following: green fees, cart rental fees, range fees, food and beverage fees, cork fees (i.e. a tournament administration fee), gift card fee (i.e. a prize) and a benefit fee - paid if the tournament is a fund raising event. The Concessionaire shall have the right to charge a fee for tournament administration and preparation costs.

The Director of the Parks and Recreation Department and/or the Chief Administrative Officer retain course operations authority, including the right to close the course for periods of time and to limit the amount of play including the right to reduce or waive Green Fees for tournaments where it serves the welfare of the community.

· A group may use City golf courses for tournament play. Applications are available in the golf pro shop and shall be submitted at least 21 days before the date of play. The Golf Professional will act upon the application immediately upon receipt of the application.

· Tournaments shall have a minimum of 32 players.

· Each organization sponsoring a tournament is limited to one weekend event per year on each of the four City courses. The men's and women's golf association, at their respective courses, may select the starting time for their weekend tournaments, not to exceed one weekend tournament per month.

· Three professional-amateur (Pro-Am) tournaments will be allowed at each course each calendar year with the recommendation of the Golf Superintendent and the approval of the Director of the Parks and Recreation Department.

· Starting times for tournaments are recommended to back up from no earlier than 1:00 PM (May through August). During the remaining months of daylight savings time, starting times back up from no earlier than 11:00 AM. Tournaments held by course associations may choose a starting time that is mutually agreed upon by the Golf Professional and the Association.

· Puerto Del Sol is a 9-hole golf course. The application of certain parts of this section may not apply.

· Extraordinary maintenance and/or course preparation costs for a tournament may be passed along to the tournament organizer from the Golf Management Division (except Men's' City Tournament)

· Tournament organizers are encouraged to make use of available facilities for post tournament functions. Use of non-course food or prize providers requires approval from the Superintendent of the Golf Management Division and the Parks and Recreation Department Director.

· Tournament organizers and Golf Professionals are encouraged to design a Tee-Off schedule that alleviates any unused tee times to the general public.

· Annual membership passes may be used for league tournaments. PM passes are not valid for League tournaments.

· For Non-League tournaments on weekdays, annual passes may be used; however, a tournament green fee rate of $5.50 (weekday tournament rate less the weekday 18 regular rate) will be charged. Rate is subject to change.

· Annual passes may not be used for non-league tournaments scheduled on weekends.

TOURNAMENT APPROVAL

For all tournaments, the Golf Management Division Superintendent shall be notified in writing by the 15th day of the month preceding the proposed/requested tournament. The notice will include an outline of costs and tournament fees that will be applied to the event. Full tournament green fees shall be charged unless otherwise agreed to by parties and as approved by the Department Director and/or the Chief Administrate officer. The waiver or reduction of full tournament green fees can only be authorized by the Director using the City Reduced or Waived Green Fee Form. Tournament play, fee structure, prizes, etc. shall be recommended by the Superintendent of the Golf Management Division.

The tournament and the tournament fee structure shall be approved by Golf Management Division before being scheduled by the golf course concessionaire or golf course professional. Requests for tournament play and scheduling should be turned into the Golf Management Division by the 15th day of the month preceding the proposed / requested tournament.

"SHOTGUN " TOURNAMENTS"

The minimum number of players required for a "shotgun" tournament will be 108 on weekdays and 120 on weekends. Back nine "shotguns"may be held if a tournament has a minimum of 60 players.

· Recommended shotgun starting times for play are the following:

START TIME

9:00 AM

8:30 AM

8:00 AM

7:00 AM

8:00 AM

The Golf Management Division encourages all patrons to contact each pro shop for current tournament schedules and events.

TOURNAMENT FEE REDUCTIONS AND WAIVERS

Tournament fee reductions and/or a waiver of tournament green fees may be requested from the Department Director through the Golf Management Division Superintendent. Fee reductions and waivers are reviewed on a case-by-case basis and shall be approved by the City of Albuquerque's Parks and Recreation Department Director and/or the City's Chief Administrative Officer (CAO). A green fee waiver/reduction request form shall be filled out and submitted for approval to the Golf Management Division.

GOLF MANAGEMENT DIVISION FEE WAIVER REQUESTS

Parks and Recreation Department (PRD) Policy on Fee Waiver Requests Organizations and individuals requesting a waiver of PRO fees are required to submit a written request to the Department Director. The Parks and Recreation Department will evaluate fee waiver requests similar to the guidelines used by the Family and Community Services Department. Approval authority will be based on the dollar amount of the fee reduction or waiver, but only the Director of Parks and Recreation or the Chief Administrative Officer will have the authority to approve such a request.

General Guidelines for Consideration of a Fee Reduction or Waiver:

· Is the fee waiver request for a City golf course? Requests for waiver of golf course green fees or tournament fees should be evaluated with respect to the potential negative impact on golf course revenues.

· Does the fee waiver for a tournament benefit the City of Albuquerque? The waiver of tournament fees should be evaluated on a case by case basis. The tournament fee waiver should be evaluated in light of the expected economic or promotional benefit to the City. Tournaments bringing in out of the metropolitan area or out of state participants will (in general) have a larger economic impact than a tournament attracting City residents. However, events, such as the Men's City Golf Tournament, featuring residents of the metropolitan area still have the benefit of show-casing the amenities of Albuquerque.

· Is the fee waiver request for a City golf course banquet facility? Fees for banquet facility use should rarely be waived. The golf course banquet facilities are operated under contract. However, from time to time, neighborhood organizations have asked to use the golf course banquet hall as a meeting area. Use of the banquet hall may be granted provided that the fee waiver request does not displace a previously scheduled fee event. The Director and the Concessionaire should concur with such a request.

· What is the benefit to the community? The community benefit should be evaluated on a case by case basis. Fee waiver requests should receive favorable consideration when the benefit to the community closely relates to the mission of the Parks and Recreation Department.

· Is the person or organization (requesting a fee waiver) charging a fee for the event? If the organization is charging a fee for the event, then it is reasonable for the Department to charge a fee for the rental and/or program fee.

· What is the impact on existing Department operations or facility availability? The granting of a fee waiver should have minimal impact on existing operations. Fee waivers, reduction and/or facility rentals may be more favorably considered during the facility's slow season. Events with fee waivers shall not displace previously scheduled revenue generating events.

Golf Management Division (GMD) Policy on Fee Waiver Requests

· Requests by elected officials from outside City government may be waived for weekday play and approved by the Department Director.

· Requests by elected officials within or outside City Government to use Banquet rooms for public meetings may be approved jointly by the Concessionaire and the Department Director provided that the room is not in use for any other event.

· Requests for the use of banquet rooms for meetings conducted by Neighborhood Associations, registered with the City of Albuquerque Office of Neighborhood Coordination, may be approved jointly by the Concessionaire and the Department Director provided that the room is not in use for any other event.

· Requests for greens fee reductions or tournament fee waivers by public interest, non profit organizations, commercial businesses and other groups may be approved as follows:

· $0 to $2,500: by the Department Director for weekday events

· $2,501 & Up: Recommended by the Director and approved by the Chief Administrative Officer.

· All requests for weekend green fees or tournament waivers shall be recommended by the Director and approved by the Chief Administrative Officer.

· Fee reduction or waiver requests for use of banquet room for public interest, non profit organizations, commercial businesses and other groups shall be approved by the concessionaire, except as noted above.

USE OF CITY PROPERTY/ GOLF COURSES

Any request to use any part of the City of Albuquerque golf course property shall be recommended by the Golf Management Division Superintendent and approved by the Parks and Recreation Department Director and/or the Chief Administrative Officer. Contact the Golf Management Division to obtain a usage of City Property /Golf Course Form. This includes any and all areas such as gazebos, banquet rooms and the golf course.

ALBUQUERQUE PUBLIC SCHOOLS JOINT USE AGREEMENT

HIGH SCHOOL USE OF CITY OWNED GOLF COURSES

The City of Albuquerque has entered into a Joint Use Agreement with the Albuquerque Public Schools (APS) System for the use of turf areas (i.e., the golf courses and City parks). The agreement provides that APS high school golf teams may book municipal golf course use with no green fee charge. Non-APS high schools are required to pay green fees for practices and/or tournaments.

Current operating practice for APS high school golf teams include, but is not limited to the following:

· Each golf course may honor privileges to a maximum of four Albuquerque Public School golf teams.

· The team coach or assistant coach shall be present at all times in order for players to be allowed to practice on any area of the golf facility including play on the course.

· Practice times will begin after 3:00 PM.

GOLF COURSE RATES

· Article 8: Municipal Golf Courses, Section 10-8-4 Administrative Rate Setting Green fees charged for the right to use municipal golf course facilities shall be established by rules adopted by the Parks and Recreation Department of the City of Albuquerque. The same procedure may be used to create special rate programs to include but not be limited to annual passes. Any such rule shall be adopted under the procedures of Chapter 2, Article 15 ROA 1994.

Article 15 of the ROA 1994 specifically outlines how rules and regulations that regulate the conduct of the public in any manner will be adopted by the City of Albuquerque. The following procedures are required:

(A) When the city agency proposes to adopt rules or regulations, it shall first have the Chief Administrative Officer appoint a city employee to serve as a hearing officer to conduct the public hearings required in this article.

(B) The hearing officer shall submit a report to the head of the city agency that will administer the proposed rules or regulations and to the Chief Administrative Officer. The report shall describe in general terms the public comment received, the city agency response to that public comment, if any, and shall contain recommendations for changes to the proposed regulations when appropriate.

(C) The rules or regulations shall not go into effect until signed by the Chief Administrative Officer and filed with the City Clerk. (Ord. 43-2007) In addition, the Municipal Golf Advisory Board (MGAB) under City Ordinance Article 8: Municipal Golf Courses, Section10-8-2 Duties and Power of the Board:

(D) Make recommendations for green fee and membership changes.

GOLF ADVISORY BOARD

The Municipal Golf Advisory Board (MGAB) was created by City ordinance. (Article 8: Municipal Golf Courses, Section 10-8-1 Municipal Golf Advisory Board) The Board consists of 11 members and four non-voting members (golf professionals from each course). Members serve for three year terms.

The duties and powers of the Board are outlined in Article 8: Municipal Golf Courses, Section 10-8-2 Duties and Powers of Board. The Board shall act in an advisory capacity to the Mayor, Council, and staff of the Parks and Recreation Department. The Board shall promote and encourage private and public programs to further the development and public awareness of, and interest in the municipal golf courses. The Board shall act in an advisory capacity to the Department of Parks and Recreation in connection with the development and promotion in golf. In carrying out its duties and powers the Board shall:

(A) Keep itself informed of the needs of the golf courses and serve as a public forum for discussion.

(8) Recommend to the Mayor and Council policies for overall development of the Golf Courses to include plans for additional facilities, and ways and means of financing improvements.

(C) Seek input and work cooperatively with the Metropolitan Parks and Recreation Advisory Board.

(D) Evaluate operational policies and procedures.

(E) Make recommendations for green fee and membership changes.

(F) Review audited revenue and expenditure reports.

The MGAB regularly meets on the third Thursday of the month at 3:00 PM. Meeting locations are shared among Arroyo Del Oso, Ladera and Arroyo Del Oso golf courses. Prospective Board members may apply for membership on the City's website at http://www.cabq.gov by searching for "boards and commission memberships." Board members with expired terms are eligible to continue serving as a board member until they are reappointed or replaced.

POINT OF SALE (POS)

GENERAL

The City of Albuquerque's current "Point of Sale" system is Rec Trac and is installed at all municipal golf courses. The Concessionaire shall use the City's Point of Sale system to record all business transactions, including but not limited to green fees, pro-shop sales, other concession sales, golf lessons, banquets, alcohol sales, and any other business that is part of the Concessionaire's operation. All items for sale or any special merchandise orders are subject to the City of Albuquerque's Cash Management Policies and Procedures Manual.

The POS system software and hardware (including all computers, cameras, printers, firmware, and any other attached devices) are and shall remain the property of the City. The Concessionaire shall not use the POS system, computers, printers, or any other devices for anything other than normal business.

MONEY HANDLING & REPORTING

Wells Fargo Bank is the City of Albuquerque's current bank of record. Any checks written for green fees shall be made payable to the City of Albuquerque. Regarding the green fees, the Concessionaire is the fiduciary of the City. Credit or Barter Accounts shall not be extended for daily green fees to any customer.

Green Fees and Daily Transaction Cash Report. The Concessionaire shall be responsible for collecting all Green Fees and all other cash received for Concessions, and shall deposit the Green Fees and all other cash received for Concessions, daily, seven (7) days a week in the bank designated by the City to the credit of the City by close of business each day. (See Administrative Instruction No. 2-8: Handling and Deposit of Public Monies). If the City's designated bank is closed then the deposit shall take place on the next day the City's designated bank is open. The Concessionaire shall prepare and submit a true and accurate Daily Cash Report on the form approved by the Director and shall deliver it as required by the Director. In regards to the Green Fees and all other cash received for Concessions, the Concessionaire is the fiduciary of the City. Credit or barter accounts shall not be extended for daily Green Fees or for all other cash received for Concessions to any customer. Violation of this provision is cause for immediate termination of the concessionaires' contract with the City of Albuquerque.

DAILY CASH DEPOSITS

The Concessionaire is the fiduciary of the City and shall follow regulations as outlined by State Statute. City Treasury (as required by State Statute NMSA 1978, Section 6-10-2 and 6-10-3) requires that City cash sites enter deposits daily.City Treasury is obligated to have daily cash deposits entered into PeopleSoft within a 24-hour period. The municipal golf courses are considered to be City cash sites.

As of September 13, 2015, the Concessionaire is required to manage and prepare two deposits to Wells Fargo Bank:

· One deposit for all Food and Beverage Sales, and

· One deposit for all Pro-Shop Sales.

City Treasury and the Golf Management Division will monitor concessionaires for daily deposit compliance. Treasury monitoring ensures that revenue collected at the cash-site is recorded correctly and assigned to the Golf Enterprise Fund.

DAILY DEPOSIT RECONCILIATION

The Golf Revenue Coordinator, in conjunction with the Assistant Superintendent, will reconcile deposits with Point of Sale information on a daily basis (Monday through Friday). Friday, Saturday, and Sunday deposits are reconciled at the Golf Management Division on Monday. Upon completion of the reconciliation process, the Revenue Coordinator will authorize an electronic "automated clearing house" (ACH) transaction to the Concessionaire (via City Treasury).

Percentage payment amounts (due to the City) are automatically deducted at that time.

This reconciliation process and discrepancies in the reconciliation process are routinely reviewed by the Parks and Recreation Fiscal Division Manager to ensure compliance with State Law, City Regulations, and the Concessionaire Contracts.

"Automated clearing house" (ACH) Transactions typically take 48-96 hours to post in the Concessionaire's designated bank account.

PERCENTAGE PAYMENTS

The Percentage Payments (as identified in the Concessionaire contract) are automatically tracked in the City's Point of Sale system and deducted from the electronic funds transfer daily (as outlined above).

APPENDIX

GOLF MANAGEMENT DIVISION

HISTORY

New Mexico and Albuquerque in particular, has proven to be well suited for golfers with over 300 days of sunshine per year, a mild climate and moderate temperatures - creating some of the most hospitable golfing conditions in the country. Albuquerque's first golf course was established around 1920. By the late 1950's and into the 1960's, the city experienced significant growth in the number of golf courses.

The City of Albuquerque opened its first golf course, Arroyo Del Oso, in 1960 and its second golf course, Arroyo del Oso in 1965. By 1980, the City had expanded to its current four citywide courses, adding Puerto del Sol and Ladera. By the mid-1980's, the golf course market in Albuquerque was heavily segmented between the public courses (City of Albuquerque and the University of New Mexico) and the private membership-only country clubs including: Tanoan, Albuquerque Country Club and Four Hills Country Club.

The rise of casinos on Native American reservations around Albuquerque has turned them into popular resort destinations, featuring amenities such as golf courses, spas, restaurants, and valet parking. This transformation began with the establishment of the Isleta Casino in 1996, followed by the Sandia Pueblo Casino in 2005. In the post-COVID era, the introduction of Topgolf in Albuquerque has appealed to a new audience and encouraged families to participate in golf together. Over the past five years, these changes, combined with affordable greens fees, have led to a record number of rounds played at city courses, surpassing 285,000 rounds in Fiscal Year 2025.

ORGANIZATION

The Golf Management Division operates the four municipal golf courses using a two-part model. Golf course operations are contracted out to concessionaires via a competitive bidding process. Golf course turf maintenance is provided by City of Albuquerque employees.

GOLF MANAGEMENT DIVISION SUPERINTENDENT

Aaron Sunderlin is an accomplished Class A Golf Course Superintendent with extensive expertise in agronomy, turfgrass management, irrigation strategies, and leadership within the golf course management community. Before joining the City of Albuquerque, Sunderlin successfully oversaw Black Mesa Golf Club in northern New Mexico, where he led a comprehensive revitalization of the course. His efforts contributed to several National Top-100 Public Course Rankings.