28523 Draft Exhibit B2 - Perf Requirements.docx

EXHIBIT B2 – PERFORMANCE REQUIREMENTS

Type/print full legal name of bidder company

Instructions:

Note: Bidder must follow the instructions set forth in this Exhibit. Unless Enterprise Services, in it’s discretion, determines that a bidder’s variance from these instructions is immaterial or timely corrected, Bids that do NOT follow these instructions will be deemed to be nonresponsive and rejected.

1. Add bidder’s business name above and follow the instructions below.

2. Provide a written response that addresses how bidder meets or exceeds each requirement in the Written Response column.

a. Supporting Information. Please make sure to include references in Exhibit A-2 – Bidder Profile that align with the information provided in this exhibit. Enterprise Services may request additional information or references to help verify the information provided by bidder in this exhibit. A bidder’s failure to provide such requested information to Enterprise Services within five (5) business days will result in disqualification.

b. Bidder’s Commitments. Please note that, if bidder is awarded a contract, bidder’s responses to some of the performance requirements below (e.g., customer service) will be incorporated into the resulting contract. Accordingly, bidder is cautioned to state only commitments that bidder can meet throughout the term of the contract. An awarded bidder (i.e., contractor) who is not able to meet such commitments throughout the contract term will be subject to contract termination for breach of contract and damages. Please see Exhibit D – Contract.

3. Bidder’s written response to the performance requirements will be assessed as follows:

4. Submit the exhibit as a Microsoft Word document and without modifying the formatting. If you need to print out this document for any reason, please note this document is size Legal 8.5” x 14”.

Stated Business Need

Added value considerations: Provide information regarding how bidder will meet or exceed the above stated delivery needs:

(a) identify not to exceed delivery lead time commitment for all orders;

(b) identify the delivery lead time commitment for expedited orders, if offered

(c) list options bidder will offer purchasers if after order placement the delivery is unexpectantly delayed (e.g., order cancelation with no charges or requirements, equivalent or better alternative product substitution at no additional charge, discounts for the delayed product, if so specify discount %, etc.)

(d) Bidder communicates proposed fulfillment timeline for purchaser/customer orders via email or telephone; and

(e) Bidder possesses contingency options for order delays and a policy or defined business practices to resolve complaints with purchasers/customers. At a minimum, bidder’s business practices include contacting purchasers/customers (by telephone and email) at the earliest possible instance that a delivery is expected to be delayed and discussing possible solutions that are mutually agreed with the purchaser/customer.

To meet minimum acceptable standard [0%]: Bidder must commit to deliver all orders within 90 days of the order receipt, and offer purchasers an option to cancel orders with a full refund, and no penalties if the goods/products are delayed beyond that time frame. Bidders who do not meet this minimum acceptable standard will be disqualified from further consideration.

(a) Not to exceed delivery time for all orders (in days):

(b) Not to exceed delivery time for expedited orders, if offered (in days):

(c) Options offered in case of order delivery delays:

Added value considerations: Demonstrate that bidder is able to support different purchase order sizes and offer volume discounts for large orders by providing the following information:

(a) identify what volume discount(s), if any, bidder will offer, if any, and specify what products, or categories of products would be subject to these discounts.

To meet minimum acceptable standard [0%]: Bidder must not impose an order minimum. Bidders who do not meet this minimum acceptable standard will be disqualified from further consideration.

Written Response Required.

(a) Volume discount(s), if any, identified by products or categories (% and volume):

Added value considerations: Demonstrate that bidder has inventory and supply chain management processes that will support the State needs with minimal disruptions by providing the following information:

(a) Identify how many different suppliers bidder utilizes and in what regions;

(b) Identify what processes bidder utilizes when an established supplier/manufacturer no longer can supply a certain product;

(c) Identify average inventory levels that bidder maintains day to day for each of the main product categories;

(d) Identify and describe bidder’s supply chain resilience strategies and/or programs in place to reduce short-term disruptions to the State.

To meet minimum acceptable standard [0%]: Bidder must demonstrate that bidder has sufficient inventory and supply chain management processes to continue to supply goods pursuant to the resulting contract, if awarded, through any short-term market disruptions. Bidders who do not meet this minimum acceptable standard will be disqualified from further consideration.

(a) Number of suppliers your company employs:

In what regions are they located:

(b) Processes your company utilizes when an established supplier/manufacturer can no longer supply a certain product:

(c) Average inventory levels that your company carries day to day for each the main product categories:

(d) Strategies and/or programs in place at your company to reduce short-term disruptions to the State:

Return this exhibit to Procurement Coordinator at:

DESContractsTeamMaple@des.wa.gov

EXHIBIT B-2 – PERFORMANCE REQUIREMENTS PAGE 2

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