26RE007_Attachment 1_PWS_112425.pdf

PERFORMANCE WORK STATEMENT (PWS)

Student Transportation Services (STS) For

DoDEA Schools Fort Stewart

11/24/2025

Department of Defense Education Activity

4800 Mark Center Drive

Alexandria, VA 22350

1. General Information and Scope of Work

1.1 The Department of Defense Education Activity (DoDEA), DoDEA, as one of only two

Federally operated school systems, is responsible for planning, directing, coordinating, and managing pre-kindergarten through 12th grade educational programs on behalf of the Department of Defense (DoD). DoDEA is globally positioned, operating 160 accredited schools in nine (9) districts located in 11 foreign countries, 7 states, Guam, and Puerto Rico.

DoDEA employs approximately 11,828 employees who serve more than 69,000 children of active-duty military and DoD civilian families. DoDEA is committed to ensuring that all school-aged children of military families are provided a world-class education that prepares them for post-secondary education and/or career success and to be leading contributors in their communities as well as in our 21st century globalized society.

DoDEA operates as a field activity of the Office of the Secretary of Defense (Personnel and Readiness). It is headed by a director who oversees all agency functions from

DoDEA headquarters in Alexandria, Virginia. DoDEA's schools are divided into 3 geographic areas: Europe, the Pacific, and the Americas.

1.2 The purpose of the contract is to provide student transportation services. Safety is the highest priority entrusted to the Contractor under this contract. The Contractor shall perform all services in a safe, prudent, and professional manner accepting full and sole responsibility for the prompt and proper delivery of services and maintain good order of passengers in accordance with this PWS. Transportation services for students must be completed in the safest and most efficient manner possible following DoDEA, all

Federal/State laws and military installation regulations.

1.3 The Contractor shall provide all equipment, and personnel including, but not limited to, Drivers, Safety Aides, Safety Attendants, Contract Manager, Alternate Contract

Manager, Office Assistants, Supervision, Child Safety Restraint System (CSRS), services, supplies, and/or equipment necessary to perform student transportation services at the School Complex. The Government will provide the Contractor with the buses and fuel required to provide the student transportation services. Contracted services shall comply with DoDEA and Federal/State requirements for student transportation.

2. Requirements (Objectives)

2.1 Objective 1: Student Transportation Services Program Management and Operations:

The tasks listed below are provided to help the contractor in gaining a better understanding of the requirements in order to successfully meet the objective. The tasks are not all inclusive as the contractor is expected to develop the total solution for meeting all the requirements of the objective in accordance with a performance-based approach.

https://www.dodea.edu/aboutDoDEA/Thomas_Brady.cfm https://www.dodea.edu/Europe/index.cfm https://www.dodea.edu/Pacific/index.cfm https://www.dodea.edu/Americas/index.cfm

2.1.1 Task One - Contract Management:

The Contractor shall establish clear organizational lines of authority and responsibility to ensure effective management of the resources assigned to the requirement. The

Contractor shall appoint a Primary and an Alternate Contract Manager (CM) responsible for performing work at each location. The contractor shall notify the

Contracting Officer Representative (COR) in writing of the appointments within 5 business days of contract award or prior to any replacement personnel assuming these duties. The Primary and/or Alternate Contract Manager shall be responsible for providing oversight over student transportation services at each location, maintaining compliance with contractual terms and conditions, and addressing any issues that arise promptly.

2.1.1.1 The contractor shall appoint a Primary and an Alternate Contract Manager responsible for performing work at each location. The contractor shall notify the COR in writing of any change to the appointments within five business days of contract award or prior to any replacement personnel assuming these duties.

2.1.1.2 The primary or alternate contract manager shall be located within 15 miles of the installation when school is in session and must be able to attend face-to-face meetings as required.

2.1.1.3 The contract manager or alternate(s) shall have full authority to act and make immediate decisions for the contractor on all matters relating to the daily operations of this contract. The primary contract manager shall have experience in program management, supervision, and transportation management.

2.1.1.4 The Primary or Alternate Contract Manager must be available to monitor bus loading and unloading zones 2 days per week minimum to ensure compliance efforts are made with the contract and any potential subcontractors.

2.1.1.5 The COR must be able to contact either the Primary or Alternate Contract

Manager at any time, 24 hours a day, regarding emergencies, severe weather notification, or other similar urgent non-routine matters. The primary or alternate contract manager must be able to respond to any emergency requirements within 30 minutes. Upon initial call, the Primary or Alternate

Contract Manager has 30 minutes to arrive at a designated location by the

COR to assist, as necessary. The Contract Manager shall have full authority to make immediate decisions on behalf of the Contractor for all emergency-related situations that occur under this contract.

2.1.1.6 The Contractor shall submit the following deliverables outlined throughout the

PWS and in PWS Section 6:

• Personnel List:

• Bus Stop Time Report:

• Student Ridership Count Report:

• Accident or Incident Reports:

• Student Misbehavior Report

• Invoices

• Training Memorandum:

• Miscellaneous:

o Commercial General Liability Insurance o Vehicle Safety Inspection(s) o Driver’s License(s) with the appropriate class and, if necessary, a current passenger transportation license 2.1.1.9.1.4 First

Aid/CPR/AED Training Certificate(s) o Annual and as Requested Criminal History Background Check o Installation Records Check(s) o Quality Control Plan o Attend Open Houses and provide route information to families.

o List of all Safety Items and Expiration Date (i.e., fire extinguishers, car seats, QASP safety restraints, first aid kits, etc.)

2.1.2 Task Two - Student Transportation Route Establishment and TMS

Management:

2.1.2.1 Student Transportation Management System (TMS) or

equivalent - The contractor shall provide transportation office support and customer service.

2.1.2.2 The Contractor shall:

2.1.2.2.1 After receipt of the Student Ridership Form, Students must be registered in TMS within two business days of notification in accordance with all DoD regulations, instructions, and policies.

2.1.2.2.2 Contractors can speak directly to the school if the COR is unavailable regarding the following events: status of a bus, student location, and authorized pick up. The contractor shall inform the COR immediately of anything discussed with the school administration by email.

2.1.2.2.3 The specified School personnel shall inform the COR immediately by email of the topic of discussion with the

Contractor and any actions taken. The record of these conversations shall be made a part of the COR official record for this contract. School personnel have no authority to make any commitments or changes to the contract nor in any way direct the contractor or its subcontractors.

2.1.2.2.4 Provide professional customer service for problems related to

Student Transportation Services to all STO Personnel and stakeholders.

2.1.2.2.5 Notify the COR of any events that cause route delays by telephone immediately and by email within 30 minutes.

2.1.2.2.6 Enter and maintain students, stops, routes, etc. information in the government database (TMS) or other method requested by the COR.

2.1.2.2.7 Enter and update Student Misbehavior Reports (Exhibit 2) into

TMS and provide it to the COR and School administration

(Secretary/Principal/Assistant Principal/Administrative Office) as soon as they are received.

2.1.2.2.8 Provide student ridership reports to COR weekly and as requested.

2.1.2.2.9 Provide the COR the Student Misbehavior Reports as soon as they are received.

2.1.2.2.10 Assist in the coordination of bus evacuation drills and bus safety training.

2.1.2.2.11 Process transportation requests for all curricular trips; ensure access to DoDEA software program has been granted. Review trips and provide notice when the trip is delayed. Follow-up with School Administrator to confirm the trip with the COR approval.

2.1.2.2.12 Create and update maps and/or narrative descriptions of commuting area (zones), routes for each school roster, including route sheets. Provide updates to the bus drivers, schools, and COR, as necessary.

2.1.2.2.13 Assist with route/run assessments.

2.1.2.2.14 The Contractor shall not:

• Register students who are not authorized to ride without approval from the COR.

• Allow students to change buses without written notification and approval from the COR.

• Allow students to get off at bus stops they are not assigned to without approval from authorized personnel i.e., COR.

2.1.2.3 Route Establishment Standards:

2.1.2.3.1 Route Schedules: General information and requirements for each

Route schedule are provided on the Route Sheets. The COR shall provide the Contractor with actual route sheets with Bus stops when services are ordered, and as necessary. All routes and bus stops are subject to review and revision based on changes in student enrollment and/or ridership.

2.1.2.3.2 Routes: The run time between the first pick up and school drop off shall not exceed 60 minutes in normal instances. Any route time longer than 60 minutes requires the COR and District Transportation

Supervisor (DTS) approval. For Regularly Scheduled AM Routes.

Vehicles shall arrive at their designated school no earlier than 30 minutes, and no later than 10 minutes, prior to the Morning Bell

Time.

2.1.2.3.2.2 For Regularly Scheduled PM Routes. Vehicles shall arrive at their designated schools no earlier than 30 minutes and 15 minutes before the Dismissal Bell Time.

2.1.2.3.3 The Contractor shall ensure no school buses depart bus stops or school loading zones prior to the designated time on the route sheet, except for safety or security reasons, and/or as approved by the

COR.

2.1.2.3.4 Projected Daily Commute Operational 2-hour Time Blocks

(Mornings / Afternoons):

2.1.2.3.4.1 Mornings: Daily Bus reporting/staging starts at 0630 and ends at 0830

2.1.2.3.4.2 Afternoons: Daily Bus reporting/staging starts at

1430 and ends at 1630

Note: Early Release Day is normally on Tuesday. All schools release one hour early on this day. See Technical Exhibit 4 for school bell times. The listed times are subject to change. The

Government reserves the right to revise School Bell times to allow for staggered school start/dismissal times.

2.1.2.4.4 Projected Bell Times

2.1.2.4.4.1 Bell Times: The COR will provide the Contractor with the current bell times, and changes, as necessary.

2.1.2.4.4.2 Extended School Year: Vehicles shall be provided for twenty days during the summer as requested by COR.

Dates to be determined each school year by mid-May.

2.1.2.4.4.3 The Government reserves the right to revise the listed

Bell Times to allow for staggered school start/dismissal times.

Single Bell

Times Morning Afternoon

Diamond ES 08:00 hrs.

15:00 hrs.

14:15 hrs. – Every 2nd Tuesday

Murray ES 08:00 hrs.

15:00 hrs.

14:15 hrs. – Every 2nd Tuesday

Kessler ES 08:00 hrs.

15:00 hrs.

14:15 hrs. – Every 2nd Tuesday

2.1.3 Task Three - Short Term & Long-Term Schedule Adjustments:

2.1.3.1 The Contractor shall accommodate any short-term and long-term adjustments in scheduling to include late morning runs for delayed openings or early releases.

2.1.3.2 Short-Term Adjustments Standards:

2.1.3.2.1 Unscheduled School Day Schedule Changes:

2.1.3.2.1.1 The Contractor shall have vehicles at the school(s) or inspection point and ready for services within one (1) hour of notification by the COR.

2.1.3.2.2 Unscheduled School Day Cancellation:

2.1.3.2.2.1 The Government will notify the Contract Manager if there is an unexpected school cancelation within six hours of the start of the first run of the canceled school day.

2.1.3.2.3 Curricular trips will be cancelled within two (2) hours of the trip departure or rescheduled at a time identified by the COR.

2.1.3.2.4 Long Term Adjustment Standards:

2.1.3.2.4.1 The Contractor shall implement long term route

schedule adjustments within two (2) business days of receipt of a route change request from the COR.

2.1.4 Task Four - Passenger Identification:

2.1.4.1 Drivers shall verify that only authorized persons are boarding the buses by checking student bus passes or the COR-provided passenger lists. If a student is not on the passenger list, drivers shall contact the Contract Manager, who will contact the COR, for further instructions. The Driver will not continue the route until they receive instructions. The Driver may be directed to complete a School Bus Student Misbehavior Report (Technical Exhibit 2) by the COR. The student misbehavior report shall be completed and handed in by the end of the business day for the morning run and by 1000AM the next business day for an afternoon run.

2.1.4.2 Passenger Identification Standard:

2.1.4.2.1 If the student does not have a DoDEA issued bus pass and is not on the passenger list, then the driver shall notify the Contract Manger who will notify the COR for instructions.

2.1.4.2.2 Drivers shall refuse entry onto the bus of any adult who is not a

DoDEA official, a military/ police officer, /Safety Attendant, and/or

Safety Aide, or who has not been specifically authorized by the

Contracting Officer or COR.

2.1.4.2.3 When the Contracting Officer or COR authorizes an adult to ride on a bus route, the COR will provide the adult’s identity to the Contract

Manager prior to the start of the run.

2.1.4.2.4 Drivers shall confirm the adult’s authorization to ride on the bus route by checking the adult’s identification. If an adult tries to board a bus without identification or an expired identification, then the driver shall notify the Safety Attendant or Safety Aide as applicable, and the Contract Manager. If the adult refuses to disembark from the bus, or otherwise becomes threatening, then the driver shall immediately call local/military police for assistance. In no case shall the driver continue the route with the unauthorized adult on board.

2.1.5 Task Five: Student Passenger Management

2.1.5.1 The Contractor shall implement procedures using the Student Ridership

List provided and approved by the COR to ensure student passengers board their assigned school bus.

2.1.5.2 The Contractor shall pickup and discharge student passengers only at their designated school bus stop at the times specified on the bus route schedule. The Driver and/or any other contracted employee on the bus shall verify student passengers are authorized and assigned to the school bus route.

2.1.5.3 During the AM run, if an unaccompanied student is not on the roster, the driver shall immediately notify the Contract Manager for instructions before proceeding with the route. Accompanied children will not be permitted to ride the bus until they have been added to the bus roster.

2.1.5.4 The Contractor shall release Pre-Kindergarten through 3rd grade or according to the Installation Supervision guidelines, students, and Special

Education students only to school staff officials, the parents, or designated caregivers. In the event the parent or a designated caregiver is not present at the bus stop, the Driver shall immediately notify the dispatcher or

Contract Manager who shall contact the COR for instructions. The driver will remain at the stop until the Contract Manager provides further instructions.

2.2 Objective 2: Daily Commute Student Transportation: Transport students and other authorized individuals to and from their designated schools and assigned bus stops before the start of and at the completion of the students’ school day.

2.2.1 Task One - Student Transportation: Passengers are to be picked up and dropped off at their designated locations at the times specified on route schedules. The Driver or Safety Attendant, if provided on the route, shall receive the student at the pick-up point and assist the student while boarding, if necessary. Drivers shall perform all stops/runs on the route schedule unless directed otherwise by the COR.

2.2.1.1 Student Transportation Standards:

2.2.1.1.1 Communications Capabilities. Drivers shall meet the following communication standards:

2.2.1.1.1.1 The Contractor shall equip drivers with the capability for reliable, mobile, two-way, hands-free, intelligible voice communications between the Contractor’s local site-level supervisor and other Contractor and designated DoDEA officials as deemed required.

2.2.1.1.1.2 The equipment should be self-contained, portable, self-powered and requiring no external connection to vehicles so that it can be used by drivers and applicable on any route or run.

2.2.1.1.1.3 The Contractor shall be fully responsible for implementing, operating, maintaining, evaluating, and sustaining communications capabilities, including provision of all equipment and service carriers.

2.2.1.1.2 Anytime a delay of 10 minutes or longer is expected or occurs in completing a run, the Contractor shall immediately notify the COR of the vehicle status. Whenever such a delay occurs, the Contactor shall correct the problem within sixty (60) minutes of notification at no additional cost to the Government.

2.2.1.1.3 Vehicles shall not arrive at any authorized stop later than the scheduled time or more than 5 minutes before the scheduled time.

2.2.1.1.4 Drivers shall not use hazardous actions, such as violent braking or acceleration, to gain the attention of, or control over, the passengers.

2.2.1.1.5 The Contractor shall not move passengers from one vehicle to another during a run, except when providing a replacement vehicle or when instructed to do so by the COR.

2.2.1.1.6 Drivers shall not back up a vehicle without an adult Ground Guide during the run when students are on board (except in an emergency) and shall not back-up the vehicle without an adult Ground Guide in the school loading/unloading zone.

2.2.1.1.7 During a run, when a vehicle becomes disabled or is delayed because of a traffic accident, the Driver shall contact the Contract

Manager who shall obtain permission from the COR prior to releasing students to parents or designated authorized individuals that walk or drive to the vehicle’s location. If such release is approved, the Driver shall verify a parent’s or authorized person’s identification card prior to releasing a student to a parent or a designated individual.

2.2.1.1.8 Ensure passengers are picked up and discharged at their designated stop locations. In NO EVENT shall a passenger be allowed to exit a vehicle except at their authorized bus stop unless otherwise authorized in writing by the COR or KO. Drivers will report students exiting anywhere other than their designated stop to their

Contract Manager immediately, who will notify the COR, and complete a School Bus Student Misbehavior Report. The COR shall notify the school immediately.

2.2.1.1.9 Drivers shall thoroughly inspect the passenger compartment immediately after the last stop of each run to ensure no passengers remain in the vehicle. If any passenger misses their drop-off stop or remains on a vehicle at the completion of a service, the Driver shall immediately notify the Contract Manager who will immediately contact the COR. The passenger(s) shall be safely transported back to their stop or location specified by the COR as soon as possible.

2.2.1.1.10 Check for lost and found articles: Any articles left behind by passengers shall be tagged to identify the vehicle route, run and date found and be delivered to the COR or school administration the next business day.

2.2.1.1.11 In the event of an unforeseen event that would cause a delay, the

Driver should contact the Contract Manager, who will contact the

COR or ACOR if possible. The DTS should be contacted, if necessary.

2.2.1.2 Student Transportation Inbound Standards:

2.2.1.2.1 At the school(s), Drivers and/or Safety Aide / Safety Attendant shall wait with their vehicles and passengers until a member of the school staff is available to take charge of the passengers. If a staff member is not present within five (5) minutes of the vehicle's arrival time (or scheduled arrival time, whichever is later) at the school, the Driver shall immediately notify the Contract Manager, who shall contact the COR for instructions.

2.2.1.3 Student Transportation Outbound Standards:

2.2.1.3.1 Students shall not be unloaded at school before the scheduled time unless approved by the COR.

2.2.1.3.2 The Driver and/or Safety Aide / Safety Attendant shall release certain younger students identified by the COR (e.g., pre-kindergarten-3rd Grade) only when a parent or designated person is present. If this person is not present at the designated stop within five (5) minutes of the vehicle's arrival time (or scheduled arrival time, whichever is later), the Driver shall immediately notify the

Contract Manager who shall then contact the COR for instructions.

The Driver shall then take the passenger(s) to the location specified by the COR.

2.2.2 Task Two - Safety Attendants/Procedures:

2.2.2.1 The Contractor shall provide Safety Attendants for runs, as ordered by the

COR, to assist all (Pre-K-2nd) in entering and exiting the vehicle and all other students riding safely as needed. The Safety Attendants assume the following responsibilities: (if a Safety Attendant is not assigned, then the Driver shall assume these responsibilities). Safety Attendants shall:

2.2.2.1.1 In the event a Safety Attendant is assigned to the bus route, the

Driver and the Safety Attendant shall conduct the security inspection.

2.2.2.1.2 If alerted to a security concern or incident by the Safety Attendant, the Driver shall notify the Contract Manager, who will contact the

COR and adhere to their directions.

2.2.2.1.3 Assist student passengers in boarding and disembarking safely, and in securely fastening seat belts, Child Safety Restraint System

(CSRS), and/or specialized equipment when specified by the COR or required under

Federal/State law.

2.2.2.1.4 Ensure students remain seated with securely fastened seat belts, CSRS (if applicable). Under no circumstances shall the Safety

Attendants physically touch the student. If the student will not wear the CSRS or prescribed safety belt, the Driver will safely stop the vehicle as soon as possible and will notify the contract manager who shall notify the COR for instructions. The bus driver will wait for a response from the contract manager before continuing the bus route.

2.2.2.1.5 Communicate with passengers to encourage safe student behavior and to intervene whenever there is a serious or life-threatening situation. Ride in the passenger compartment with students and communicate in English using positive words in a respectful tone to encourage safe student behavior.

2.2.2.1.6 Assist Driver in reporting passenger misconduct on a School Bus

Misbehavior Report (Technical Exhibit 2) for the Driver to provide to the COR by the end of the business day for the morning run and by 1000AM the next business day for an afternoon run.

2.2.2.1.7 Assist the driver in ensuring there are no passengers or student personal articles/items remaining in the vehicle at the end of the run.

2.2.2.1.7.1 For Inbound runs (home-to-school), release students only to the school staff at the loading zone.

2.2.2.1.7.2 For Outbound runs (school-to-home), ensure students disembark the vehicle at their proper stops.

2.2.2.1.7.3 During the Outbound runs, do not release any student from the vehicle without the parent or designated caregiver present to take charge of the child, in accordance with the Installation

Supervision Guidelines (Attachments 9(a) and 9(b)).

2.2.2.1.7.4 In the event the parent or caregiver is not at the stop at the scheduled arrival, the bus driver will notify the contract manager who shall notify the COR for instructions. The bus driver will wait for a response from the contract manager before continuing the bus route.

2.2.2.1.8 Assess each passenger, in the event of an accident or incident, for injuries and provide first aid and/or Cardiopulmonary Resuscitation

(CPR) to passengers, as required, until emergency rescue personnel arrive on the scene; and take control of the situation or until the vehicle reaches a medical facility.

2.2.2.2 Safety Attendants shall correct observed unsafe actions by students, especially to prevent an accident or injury, and assist the Driver, if requested, in restoring good order and discipline when unruly student behavior interferes with the Driver's ability to operate the bus safely. In such cases, the Safety

Attendant may assist the Driver in preparing the School Bus Student

Misbehavior Report, but the Driver shall remain responsible for reporting the incident.

2.2.2.3 Safety Attendants shall participate in school bus safety training and evacuation drills held twice during each school year upon request by the local STO.

2.2.2.4 Safety Attendants shall assist, provide, observe, report, and respond to, in addition to the responsibilities listed above:

2.2.2.4.1 Unusual and suspicious activities to include: 2.2.2.4.1.1

Surveillance of the school bus and passengers.

2.2.2.4.1.2 Unauthorized person(s) attempting to gain access to the school bus.

2.2.2.4.2 Emergencies involving:

2.2.2.4.2.1 Assault by a person causing harm or injury to

another passenger, or other disturbing behavior on the school bus (to include unruly student behavior interfering with school bus operations).

2.2.2.4.2.2 Vehicle accidents causing injuries requiring

immediate help from first responders (police, medical, etc.).

2.2.2.4.2.3 Fire onboard the school bus.

2.2.2.4.2.4 Students or authorized passengers in distress due to health or medical emergencies.

2.2.2.4.3 Security concerns, such as:

2.2.2.4.3.1 Unauthorized persons that board the school bus and refuse to leave.

2.2.2.4.3.2 Gunfire directed towards or in the immediate vicinity of the school bus.

2.2.2.4.3.3 Hijacking of the school bus or hostage-taking of

passengers.

2.2.2.4.4 Civil disturbances to include:

2.2.2.4.4.1 Throwing rocks, bottles, or other objects toward the school bus or passengers at school bus stops.

2.2.2.4.4.2 Person(s) or other vehicle(s) impeding or disrupting school bus operations; or attempts to force the school bus from the road.

2.2.2.4.5 Safety Attendant response to emergencies, security concerns, and unusual or suspicious activities includes:

2.2.2.4.5.1 Attempting to control the situation, directing students or authorized passengers to different seats on the school bus.

2.2.2.4.5.2 Directing unauthorized passengers to leave the

school bus.

2.2.2.4.5.3 Directing the Driver to safe havens or other locations that can provide refuge to students.

2.2.2.4.5.4 Providing first aid or CPR, as necessary.

2.2.2.4.5.5 Contacting law enforcement, fire, or medical

services, as necessary.

2.2.2.4.5.6 Correct on-the-spot unsafe actions by students to prevent accidents or injury and inform the Driver of the facts and circumstances.

2.3 Objective 3: Special Education Transportation (SPED) Transportation requirements: Special Needs (SPED) Transportation requires unique skill sets and resources to transport students with special needs safely to and from designated locations. Transport students and other authorized individuals to and from their designated schools and assigned bus stops before the start of, and at the completion of, the students’ school day during the regular school year (SY) and the extended school year (ESY) in a safe and efficient manner. Special needs transportation will mandate the use of a Safety Aide.

2.3.1 Task One: SPED Student Transportation Services

Passengers are to be picked up and dropped off at their designated locations at the times specified on route schedules. The Driver shall receive the student at the pick-up point and, in the absence of a Safety Aide, assist the student while boarding/disembarking, if necessary. Drivers shall perform all stops/runs on the route schedule unless directed otherwise by the COR.

2.3.1.1 Student Transportation Standard:

• The Contractor shall maintain two-way communications with all bus drivers during transportation of students on this contract.

• Anytime a delay of 15 minutes or longer in completing a run is expected or occurs the Contractor shall immediately notify the COR of the vehicle status, whenever such a delay occurs the contactor shall correct the problem within sixty (60) minutes of notification at no additional cost to the

Government.

• Vehicles shall not arrive at any authorized stop later than the scheduled time or more than 10 minutes before the scheduled time.

• Drivers shall use only the curbside door to the passenger compartment for passengers to enter or exit the vehicle except when an emergency exit is necessary. For larger vehicles, the forward curbside door shall be used.

• Drivers shall not use hazardous actions, such as violent braking or acceleration, to gain the attention of, or control over, the passengers.

• The Contractor shall not move passengers from one vehicle to another during a run, except when providing a replacement vehicle or when instructed to do so by the COR.

• Drivers shall not back up a vehicle without an adult Ground Guide during the run when students are on board (except in an emergency) and shall not back up the vehicle without an adult Ground Guide in the school’s loading/unloading zone.

• During a run, when a vehicle becomes disabled or is delayed because of a traffic accident, the Driver shall contact the Contract Manager who shall obtain permission from the COR prior to releasing students to parents or designated authorized individuals that walk or drive to the vehicle’s location. If such release is approved, the Driver shall verify a parent’s or authorized person’s identification card prior to releasing a student to a parent or a designated individual.

• Drivers shall thoroughly inspect the passenger compartment immediately after the last stop of each run to ensure no passengers remain in the vehicle.

If any passenger remains on a vehicle at the completion of a service, the driver shall immediately notify the Contract Manager who will immediately contact the COR. The passenger(s) shall be safely transported to the location specified by the COR as soon as possible.

• Check for lost and found articles. Any articles left behind by passengers shall be tagged to identify the vehicle route, run and date found and be delivered to the COR by the next business day.

• In NO EVENT shall a passenger be allowed to exit a vehicle except at their authorized bus stop unless otherwise authorized in writing by the

COR or KO, or in an emergency.

• When curb-to-curb service is authorized, release these passengers only when a parent or designated person is present. In the event this person is not present within five minutes of the vehicle's arrival (or scheduled arrival, whichever is later) at the designated stop, the Driver shall immediately notify the Contract Manager. The Contract Manager shall then contact the COR for instructions. The Driver shall take the passenger(s) to the location specified by the COR.

• Initial SPED transportation sheets should be completed within two business days unless communicated differently with the COR. Changes to the routes should be completed within two business days unless communicated differently by the COR.

• Ensure all routes are performed as described in the route sheet.

o Buses shall not depart from any bus stop before the route sheet departure time.

o Buses shall arrive at each school before the school’s start and end times.

o Buses must arrive at the school at a time which allows students at least a minimal time needed to safely transition between bus and first/last school session.

• The Contractor may utilize double runs as the schedule permits to minimize cost to the Government.

• The Contractor shall incorporate any variances in scheduling to include, but not limited to, late morning runs for delayed openings, early releases for inclement weather, and midday runs for school “half days.”

2.3.1.2 Student Transportation Inbound Standards:

At the school(s), drivers shall wait with their vehicles and passengers until a member of the school staff is available to take charge of the passengers. The

Contractor shall schedule bus transportation to arrive at schools no later than 5 minutes prior to the scheduled school start time. Buses shall arrive as scheduled on the route list.

If a staff member is not present within five (5) minutes of the vehicle's arrival time (or scheduled arrival time, whichever is later) at the school, the driver shall immediately notify the Contract Manager, who shall contact the COR for instructions.

2.3.1.3 Student Transportation Outbound Standards:

Students shall not be unloaded at school before the scheduled time unless approved by the COR. Buses shall be in place and ready to load students 15 minutes before scheduled school dismissal.

The Driver and/or Safety Aide shall release certain younger students identified by the COR (e.g., pre-kindergarten-2nd Grade) only when a parent or designated person is present at the designated stop. If this person is not present at the designated stop within five (5) minutes of the vehicle's arrival time (or scheduled arrival time, whichever is later), the driver shall immediately notify the Contract Manager who shall then contact the COR for instructions. The driver shall then take the passenger(s) to the location specified by the COR.

2.3.2 Task Two: SPED Safety Aides

The Contractor shall provide a Safety Aide as required. The Safety Aide shall:

2.3.2.1 Be at least 18 years old unless State law supersedes, and safety aide and driver must be fluent in English language.

2.3.2.2 Be positioned on the bus in a location that will provide effective oversight of the students. This location may vary from trip-to-trip, depending on the time of day and passenger needs.

2.3.2.3 Be CPR/AED and First Aid Certified for the age-group of the students they are transporting.

2.3.2.4 Assist passengers requiring assistance in boarding and disembarking of vehicles.

2.3.2.4.1 Adhere to the procedures for passenger boarding, use of safety belts, special passenger seating, and safe vehicle operation.

2.3.2.4.2 Install and/or secure the Contractor provided Child Safety Restraint

System (CSRS) and wheelchairs in accordance with the manufacturer’s stipulated procedures on vehicles transporting Pre-K and/or students requiring special transportation. (Note: CSRS includes car/booster seats and harnesses). DoDEA requires seat belts on all Special Education buses but not on the non- SPED daily commute buses, unless required by law.

2.4 Objective 4: Scheduled Curricular Transportation Requirements: The tasks listed below are provided to help the contractor in gaining a better understanding of the requirements in order to successfully meet the objective.

2.4.1 Task One - Scheduled Curricular: (e.g., field trips during the school day, career practicum, etc.). The Contractor shall transport students and other authorized individuals between schools and their designated on or off installation site as described in schedule provided by COR.

2.4.1.1 Curricular Run Standards

2.4.1.1.1 The Contractor shall maintain two-way communications with all Drivers during transportation of students on this contract.

2.4.1.1.2 Anytime a delay of 5 minutes or longer in completing a run is expected or occurs the Driver shall immediately contact the

Contract Manager. The Contract Manager shall immediately notify the COR of the vehicle status. Whenever such a delay occurs, the Contactor shall correct the problem within sixty (60) minutes of notification at no additional cost to the Government.

2.4.1.1.3 Vehicles shall not arrive at any authorized stop later than the scheduled time. The contract manager should inform COR when arriving earlier.

2.4.1.1.4 Driver and vehicle should remain accessible to passengers for the entire duration of the trip.

2.4.1.1.5 Drivers shall use only the forward curbside door to the passenger compartment for passengers to enter or exit the vehicle except when an emergency exit is necessary.

2.4.1.1.6 Drivers shall not use hazardous actions, such as violent braking or acceleration, to gain the attention of, or control over, the passengers.

2.4.1.1.7 The Contractor shall not move passengers from one vehicle to another during a run, except when providing a replacement vehicle or when instructed to do so by the COR.

2.4.1.1.8 Drivers shall not back up a vehicle without an adult Ground

Guide during the run when students are on board (except in an emergency) and shall not back up the vehicle without an adult

Ground Guide in the school loading/unloading zone.

2.4.1.1.9 During a run, when a vehicle becomes disabled or is delayed due to a traffic accident or breakdown, the Driver shall contact the Contract Manager who shall obtain permission from the

COR prior to releasing students to parents or designated authorized individuals that walk or drive to the vehicle’s location. If such release is approved, the Driver shall verify a parent’s or authorized person’s identification card prior to releasing a student to a parent or a designated individual.

2.4.1.1.10 Drivers shall thoroughly inspect the passenger compartment immediately after the last stop of each run to ensure no passengers remain in the vehicle. If any passenger remains on a vehicle at the completion of a service, the Driver shall immediately notify the Contract Manager who will immediately contact the COR. The passenger(s) shall be safely transported to the location specified by the COR as soon as possible.

2.4.1.1.11 Check for lost and found articles. Any articles left behind by passengers shall be tagged to identify the vehicle route, run and date found and be delivered to the COR the next business day.

2.4.1.1.12 The contractor shall submit a monthly after-action report (i.e., excel) for all curricular trips which includes location, duration, miles, pax count, accurate request/agenda, etc.

2.5 Objective 5: Accident and Incident and Reporting and Emergency

Procedures

2.5.1 Task One – Accident or Incident Emergency Procedures: If an accident or incident occurs, the Driver, Safety Attendant, or Safety Aide shall check each passenger for injuries and shall provide first aid and/or call for medical assistance immediately after the accident or incident.

2.5.1.1 Accident - an event in which a contractor’s vehicle with students on board is involved in an event that results in property damage, however slight, or causes injury, however slight, to student(s) and/or another person(s). Examples of accidents include but are not limited to:

• Collision with another vehicle.

• Hitting a pedestrian, cyclist, or large animal.

• Leaving the roadway and striking any object, and/or overturning.

• Evasive driving or emergency actions that injure any passenger on board.

• Equipment malfunction or mechanical breakdown that results in injuries to those on board.

2.5.1.2 Incident - Any event that occurs on/around the school loading/unloading zone or during school transportation services that has an adverse effect on either the performance of this contract or passengers, such as:

• Any event causing the Driver to take evasive action (e.g., swerving, slamming on brakes, etc.) which could cause injury to a passenger or to a pedestrian, or which could cause damage to a vehicle or other property.

• Security problems (e.g., suspicious vehicles are following student transportation vehicle; strangers approaching students at bus stops or on/around school grounds; strangers questioning the Driver or students about routes, schedules, or passengers; bomb threat; etc.).

• Passenger misbehavior with severe impact (e.g., weapons/prohibited items, assault or battery, vandalism of the vehicle, etc.).

• An individual health-related emergency requiring professional medical attention (e.g., epileptic seizure, etc.).

• Hijacking of the school vehicle-taking of a student passenger(s).

• Gunfire was directed at the school vehicle, or in its immediate vicinity.

• Rocks, bottles, or other objects being thrown at the school vehicle.

• Person or persons, or other vehicle(s) surrounding the school vehicle or impeding its movement.

• Attempts to force the school vehicle from the road or street.

• An unauthorized person(s) boarding the school vehicle and refusing to leave.

• Assault by a person(s) causing grievous harm or injury to a vehicle passenger(s).

• Major vehicle accident that seriously injures a student passenger(s) requiring immediate help from first responders

(police, medical, etc.).

• Fire aboard the school vehicle that causes evacuation of a student passenger(s).

2.5.2 Task Two - Accident or Incident Reporting

2.5.2.1 The Contractor shall comply with the following procedures in the event of an accident or incident, providing the COR, District Force

Protection Officer, and installation security representative with initial telephonic report immediately and an email report within 30 minutes of the accident/incident. A written Accident or Incident

Report should be prioritized and must be submitted by close of business of the same day. The Government may also require updated reports as needed. The written report shall include at a minimum:

• The contract number and the date and time of the accident or incident.

• The location of the accident or incident.

• The route number and name of Driver involved in the accident or incident.

• The make, model, manufacture year, and size of the

Contractor’s vehicle(s) involved in the accident.

• The names of personnel and passengers involved in the accident or incident, plus the names of all students on board the vehicle when the accident/incident occurred.

• The names of all personnel and passengers injured and type of injury, if known, involved in the accident or incident.

• A chronological narrative of the events leading up to the accident or incident, as well as a sketch or photographs.

• Whether police were on the scene. If the police were on the scene, any citations or findings made by the police concerning the accident, the police officers name and grade, and any police report numbers. Any recommendations or comments by the Contractor concerning the accident or incident.

2.6 Objective 6: Vehicle Inspection, Management, and Maintenance

2.6.1 Task 1: Vehicle Delivery and Pick-up

2.6.1.1 Contractor shall be responsible for the delivery and retrieval of vehicles to and from maintenance and repair facilities, as directed.

2.6.1.2 Contractor shall deliver and retrieve new vehicles from GSA Marshalling

Areas, in accordance with Government direction.

2.6.2 Task 2: Vehicle Management

2.6.2.1 Contractor shall be responsible for ensuring the efficient and economical operation of the Government vehicle fleet. The Contractor shall coordinate with the COR for the scheduling and performance of all preventive maintenance, required maintenance, and repair services, as well as for the collection and submission of accurate data as directed.

2.6.2.1.1 Fleet Management Standard: Maintain 100% property

accountability and operability of all vehicles received per this

PWS.

2.6.2.2 Provide the COR, the operational status of all government vehicles assigned to the contractor in support of this contract service.

2.6.2.3 Provide timely responses to the COR to ensure accomplishment of any GFP vehicle factory recalls, service bulletins, or other vehicle maintenance requirements for all assigned vehicles.

2.6.2.4 Contractor shall ensure all vehicles are inspected per federal regulations and report all needed vehicle repairs and/or safety concerns to the COR

2.6.2.5 Provide the COR with current information regarding the maintenance status of any vehicle undergoing repair.

2.6.2.6 Coordinate with the COR regarding all vehicle accident reports and abuse reimbursement documentation.

2.6.2.7 Control Government fuel credit cards and related transactions, brief

Contractor employees on proper card usage, and ensure that all receipts are properly returned and provided to COR.

2.6.2.8 Contractor shall ensure all vehicle interiors are clean, and the exterior presents a clean appearance at the start of the operational day. Vehicles shall be aired out thoroughly to provide a smoke-free environment before transporting passengers.

2.6.3 Task 3: Vehicle Safety/Security Inspections.

2.6.3.1 Contractor shall perform daily vehicle safety inspections. The Contractor shall have a written procedure to conduct vehicle safety inspections prior to performing services under this contract. The Contractor’s Quality Control

Plan shall contain a daily vehicle inspection checklist. This checklist shall, as a minimum, ensure compliance with all applicable Federal, State and

DoDEA safety regulations. The Contractor shall maintain a file of the results of all inspections during the entire life of the contract and provided to the

COR upon request.

2.6.3.2 The Contractor shall have a procedure for conducting and documenting daily vehicle security inspections prior to performing services using the School

Transportation Security Checklist (Technical Exhibit 1). The Contractor shall maintain records of daily vehicle security inspections for the duration of the contract and provide them to the COR upon request.

2.6.3.2.1 The daily security inspection conducted by the Driver shall include a search for suspicious objects (e.g., improvised explosive devices) and indicators of tampering with the vehicle

(e.g., anything out of the ordinary that could cause harm to student passengers or damage the vehicle). If something unusual or suspicious is found, the contracted personnel shall not touch anything but shall evacuate the area around the vehicle and shall immediately notify the Contract Manager of the situation. The Contract Manager shall determine if the Fort

Stewart Police should be notified and/or if a replacement vehicle should be dispatched, then immediately notify the COR.

2.6.3.3 Posting and Display of Route Number Signs on Daily Commute Runs.

When in use on a DoDEA run:

2.6.3.4 Drivers shall post/display route number signs in the vehicle's windows for daily commute runs only after the pre-run security inspection of the vehicle at the inspection point has been completed.

2.6.3.5 When no Safety Attendant is assigned to a daily commute run, the driver shall post the route number sign in the vehicle's windows only after completing the driver conducted pre-run safety and security inspection(s) of the vehicle.

2.6.3.6 Security of Route Signs and School Transportation Documents. When not in use on a DoDEA run:

2.6.3.6.1 The driver shall remove the route signs and school

transportation documents (e.g., route sheet, route numbers, student passengers list, safety/security inspection checklist, etc.), and store them in a secure location.

2.6.3.6.2 If the vehicle is parked in a secured parking area (e.g., Contractor’s fence-enclosed motor park, garage, secured U.S. military installation, etc.), the Contractor shall ensure the protection of school transportation documents.

2.6.3.7 All Vehicles shall have functional Air Conditioning with functional climate control. The entire passenger compartment shall be maintained at a temperature of 68-77 degrees Fahrenheit (20-25 degrees Celsius) regardless of weather conditions, from the time the first passenger is picked up to the discharge of the last passenger, utilizing heating, ventilation, or air conditioning. Considerations will be given when the vehicle is waiting at the school loading zone with the motor turned off in accordance with State laws.

2.6.3.8 Emergency replacement buses due to maintenance or accidents must be onsite within 45 minutes of notification to the COR. The emergency replacement buses must be inspected by the COR prior to being used for student transportation services.

2.6.3.9 Visibility. The Driver shall always ensure adequate visibility as required by the Formal Visibility Test (Technical Exhibit 3)

2.6.3.10 Maintain accurate records of vehicle utilization and mileage.

2.6.3.11 Safety and Security: Secure all vehicle keys and fuel cards to prevent unauthorized use.

2.6.3.12 Inspection: Ensure all required vehicle inspections are performed in accordance with GSA Fleet Management and contract requirements.

2.6.3.13 Maintenance: Identify, report, and address all vehicle maintenance and safety needs to ensure continued safe and reliable operation.

2.6.3.14 Documentation: Contractor shall develop, implement, and maintain clear written guidelines regarding vehicle usage, inspection procedures, and driver responsibilities. Such documentation shall be designed to ensure accountability, prevent misuse or abuse, and minimize unnecessary wear and tear on assigned vehicles.

2.6.4 Task 4: Maintenance and Repair of GSA Leased Vehicles.

2.6.4.1 Contractor shall ensure proper care of all GSA Fleet vehicles to sustain their safe and reliable operation. The Contractor and its drivers shall be responsible for familiarity with, and adherence to, all operational requirements of the assigned Fleet vehicles. Failure to exercise proper care—including, but not limited to, misuse, neglect, or excessive wear— may result in charges being assessed to the Contractor. Preventive maintenance schedules for all vehicles assigned under this contract shall be established and scheduled by GSA Fleet Management.

2.6.4.2 Before operating any of the government provided vehicles, it is the contractor’s and their driver’s responsibility to understand the vehicle, its controls and…