CPOC_24362019R0004.pdf

NBIB CPOC Solicitation 24362019R0004

Case Processing Operations Center (CPOC) Services

United States Office of Personnel Management

National Background Investigations Bureau

Contents Section B - Supplies or Services and Prices 4 Section C - Descriptions and Specifications 6

C.1 Performance Work Statement (PWS)

Section E – Inspection and Acceptance 27 E.1. Technical Exhibit 1 – Performance Requirements Summary

E.2 FAR Clauses Incorporated by Reference (see I.1)

E.3 Assessing Contractor Performance

E.4 Investigations Quality Assessment

Section F – Deliveries or Performance 31 F.1 Technical Exhibit 2 – Deliverables Schedule

F.2 FAR Clauses Incorporated by Reference (see I.1)

F.3 Place of Performance

F.4 Shipping Destination

Section G – Contract Administration Data 34 G.1 Contracting Officer (CO)

G.2 Contracting Officer’s Representative (COR)

G.3 Contractor Invoices

G.4 Payments

G.5 Contract Termination

G.6 Pricing of Adjustments

Section H – Special Contract Requirements 36 H.1 Reserved

H.2 Reserved

H.3 Security

H.4 Contractor Staffing

H.5 Negligence or Misconduct by Contractor Employees or Subcontractors

H.6 Reserved

H.7 Data Rights

H.8 Disclosure of Information

H.9 Limited Distribution of Data and Information

H.10 Reserved

H.11 Reporting Requirements for Contractor Employees and Subcontractors

H.12 Attire

H.13 Landlord/Facility Regulations

H.14 Reimbursement to the Government for Processing Costs, Adjudication, and Record Maintenance

Section I – Contract Clauses 43 I.1 FAR 52.252-2 -- Clauses Incorporated by Reference (Feb 1998)

I.2 Full-Text FAR Clauses

I.3 OPM-Specific Clauses

Section J – List of Attachments 69 Section K – Representations, Certifications, and Other Statements of Offerors or Respondents 70

K.1 FAR Clauses Incorporated by Reference (see I.1)

K.2 Full Text FAR Clauses

Section L – Instructions, Conditions and Notices to Bidders 76 L.1 FAR Clauses Incorporated by Reference (see I.1)

L.2 Full Text Clauses

L.3 Instructions for Preparing Proposals

L.4 Requesting Access to Applicable Publications and Secure File Exchange System

L.5 Organizational Conflict of Interest

Section M – Evaluation Factors for Award 91

M.2 GENERAL

M.3 TECHNICAL EVALUATION FACTORS

M.4 PAST PERFORMANCE EVALUATION FACTOR

M.5 TECHNICAL AND PAST PERFORMANCE EVALUATION

M.6 PRICE PROPOSAL EVALUATION

M.7 RESPONSIBILITY DETERMINATION

M.8 AWARD

Section B - Supplies or Services and Prices

ITEM

NO.

SUPPLIES/SERVICES QUANTITY UNIT UNIT

PRICE

0001 Case Processing Operations Center (CPOC) Services in accordance with the Performance Work Statement (PWS) Firm Fixed Price (FFP) (12 month Base Year beginning at date of award)

Not Separately Priced

(NSP)

0001A Band 1: 90,000 and under 12 Month $ 0001B Band 2: 90,001-114,999 12 Month $ 0001C Band 3: 115,000 and over 12 Month $ 0002 Contractor Manpower

Reporting 1 Each NSP

0003 Deliverables 1 Each NSP 1001 CPOC Services in accordance with the PWS FFP (Option Year 1 to be for 12 months following Base Year)

NSP

1001A (Option)

Band 1: 90,000 and under (Option Year 1) 12 Month $

1001B (Option)

Band 2: 90,001-114,999 (Option Year 1) 12 Month $

1001C (Option)

Band 3: 115,000 and over (Option Year 1) 12 Month $

1002 Contractor Manpower Reporting (Option Year 1)

1 Each NSP

1003 Deliverables (Option Year 1) 1 Each NSP 2001 CPOC Services in accordance with the PWS FFP (Option Year 2 to be for 12 months following Option Year 1)

2001A (Option)

Band 1: 90,000 and under (Option Year 2) 12 Month $

2001B (Option)

Band 2: 90,001-114,999 (Option Year 2) 12 Month $

2001C (Option)

Band 3: 115,000 and over (Option Year 2) 12 Month $

2002 Contractor Manpower Reporting (Option Year 2)

1 Each NSP

2003 Deliverables (Option Year 2) 1 Each NSP 3001 CPOC Services in accordance with the PWS

ITEM

NO.

SUPPLIES/SERVICES QUANTITY UNIT UNIT

PRICE

FFP (Option Year 3 to be for 12 months following Option Year 2)

3001A (Option)

Band 1: 90,000 and under (Option Year 3) 12 Month $

3001B (Option)

Band 2: 90,001-114,999 (Option Year 3) 12 Month $

3001C (Option)

Band 3: 115,000 and over (Option Year 3) 12 Month $

3002 Contractor Manpower Reporting (Option Year 3)

1 Each NSP

3003 Deliverables (Option Year 3) 1 Each NSP 4001 CPOC Services in accordance with the PWS FFP (Option Year 4 to be for 12 months following Option Year 3)

4001A (Option)

Band 1: 90,000 and under (Option Year 4) 12 Month $

4001B (Option)

Band 2: 90,001-114,999 (Option Year 4) 12 Month $

4001C (Option)

Band 3: 115,000 and over (Option Year 4) 12 Month $

4002 Contractor Manpower Reporting (Option Year 4)

1 Each NSP

4003 Deliverables (Option Year 4) 1 Each NSP 5001 CPOC Services in accordance with the PWS FFP (Option to Extend to be for 6 months following Option Year 4)

5001A (Option to Extend)

Band 1: 90,000 and under (Option to Extend 52.217-8) 6 Month

5001B (Option to Extend)

Band 2: 90,001-114,999 (Option to Extend 52.217-8) 6 Month

5001C (Option to Extend)

Band 3: 115,000 and over (Option to Extend 52.217-8) 6 Month

5002 Contractor Manpower Reporting (Option to Extend 52.217-8)

1 Each NSP

ITEM

NO.

SUPPLIES/SERVICES QUANTITY UNIT UNIT

PRICE

5003 Deliverables (Option to Extend 52.217-8)

1 Each NSP

(Option)

Transition to DoD (attachment J.6)

1 Each $

(Option)

Phase-Out Transition Execution

3 Months $

Please note that the volumes specified in the above table represent the volume of cases received for the month. Electronic Fingerprint Special Agreement Check (SAC) cases that will be received by the vendor will not be counted towards the overall receipt used to determine pay bands. This is due to there being minimal to no effort required of the contractor.

Section C - Descriptions and Specifications

C.1 Performance Work Statement (PWS)

Case Processing Operations Center (CPOC)

PART 1

General Information

The National Background Investigations Bureau (NBIB) requires Contractor-provided Case Processing Operations Center (CPOC) services, which are considered necessary to deliver, in part, the Federal background investigation mission. The following sections of this PWS, as supplemented by attachments, cover in significant detail the services required from the Contractor.

1. GENERAL: This is a non-personal services contract to provide case processing operation center services related to Federal background investigations. The Government will not exercise direct supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government.

1.1. Description of Services/Introduction: The Contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and services necessary to perform the requisite CPOC services related to Federal background investigations, as defined in this PWS, except for those items specified as Government furnished equipment (GFE) and services in PART 3. The Contractor shall perform to the standards in this PWS.

1.2. Background: The Federal investigative mission relies on the efficient and effective delivery of background investigations to safeguard the integrity and trustworthiness of the Federal workforce. Currently, NBIB provides the majority of the Government’s background investigations. This requirement is for mission critical functions necessary for the processing of background investigations for the background investigation mission needs.

1.3. Objectives: The overall objective of this requirement is to provide quality services in support of the background investigations for Federal Government applicants, employees, and contractors performing sensitive work, as well as individuals being investigated due to Federal regulatory requirements. The specific functions required to carry out this objective are listed below.

1.4. Scope: This PWS establishes the requirements for Contractor-provided CPOC services, which are directly related to Federal background investigation processing. The types of Contractor-provided investigative services include the following:

o Facility Monitoring, to include: Telephone and Switchboard Services, and Security Service.

o Case Processing, to include: Application Ingestion, Case Maintenance, and Item

Level Processing.

o Program Management, and o National Background Investigation System (NBIS) implementation, to include, but not limited to: Training Support, Systems Design and Development, User Acceptance Testing Support, and Program Management.

1.5. General Information

1.5.1. Quality Control: The Contractor shall develop and maintain an effective quality control program to ensure services are performed in accordance with this PWS. The Contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The Contractor’s quality control program is the means by which the Contractor assures that their work complies with the requirement of the contract. The Contractor shall provide its initial Quality Control Plan (QCP) with its proposal submission, in accordance with Section L, and an updated QCP to the Contracting Officer (CO) and Contracting Officer’s Representative (COR) within thirty (30) days of Contract Award (see Technical Exhibit 2 – Deliverables Schedule). The Contractor shall submit an updated QCP to the COR within five (5) Business Days of the Government’s requests thereafter. The Contractor shall provide notice to the CO when changes are made to its QCP.

1.5.2. Quality Assurance: The Government will evaluate the Contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan (QASP). This plan is primarily focused on what the Government must do to ensure that the Contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate(s).

1.5.3. On-Site Working Conditions, Holidays and other Closures:

1.5.3.1. Applicable on-site working conditions, holiday requirements, and other closure guidance are provided within OPM 1752.200-70.

1.5.3.2. Contractor personnel attendance at Government social events, such as the annual picnic, holiday parties, etc., is at the Contractor’s discretion. Contractor personnel shall obtain the approval of their company’s supervisor prior to the event. Contractor personnel shall coordinate attendance with the COR and ensure no delay in performance or degradation in services will occur as a result of contractor personnel attendance at any Government social event. The Government is not responsible for reimbursing any expenses to the Contractor for attending any Government social event.

1.5.4. Hours of Operation: The Contractor is responsible for conducting business, in accordance with OPM 1752.200-70 On-Site Working Conditions (July 2005). The Government expects the Contractor will establish normal operating hours under this contract between 5:30 a.m. and 6:00 p.m. The Contractor must maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS. When hiring personnel, the Contractor shall keep in mind that the stability and continuity of the workforce are essential. The Contractor’s Program Manager and the COR shall consult and coordinate on any proposed alternate work schedule that may be arranged depending on the operational tempo/needs of the mission.

1.5.5. Place of Performance: The work to be performed under this contract will be performed at

Boyers, PA, St. Louis, MO, or at an alternate approved location, as appropriate for the related effort.

1.5.6. Type of Contract: This contract is a single award FFP contract. The maximum contract value is based on the highest priced band, per month, for the duration of the contract, inclusive of all option periods, the Transition to Department of Defense (DoD) Contract Line Item Number (CLIN) 6001, and the Phase-Out Transition-Execution CLIN 6002.

1.5.7. Security Requirements: Contractor personnel performing work under this contract must meet the security requirements, as identified in Section H.3 of the contract and must maintain the level of security required for the life of the contract.

1.5.7.1. Physical Security: The Contractor shall be responsible for safeguarding all

Government equipment, information and property provided for Contractor use. At the close of each work period, Government facilities, equipment, and materials shall be secured. The Contractor shall safeguard and secure the identified equipment, information, property, facilities, and materials in accordance with the Office of Personnel Management (OPM)-Federal Investigative Services (FIS) Security Manual (reference 6.1.1(c)) and OPM-NBIB Policy on the Protection of Personally Identifiable Information (PII) (reference 6.1.1(d)).

1.5.7.2. Keys and Key Card Control, to include Common Access Cards (CAC) / Personal

Identity Verification (PIV) cards: The Contractor shall establish and implement methods of making sure all keys and key cards issued to the Contractor by the Government are not lost or misplaced and are not used by unauthorized persons, in accordance with the security requirements provided in Section H.3.4 of this contract.

The Contractor shall immediately report any occurrences of lost key cards to the COR.

1.5.8. Special Qualifications: All Contractor personnel performing services under this effort shall receive a favorably adjudicated background investigation at the appropriate level. Levels of investigation may vary between Tier 3 and Tier 5, depending on the specific duties required, and ongoing reinvestigations will be required.

1.5.9. Training: Contractor personnel performing under this contract shall complete all applicable Government training. A list of all required/mandatory training to be completed by its employees providing support under this contract will be provided by the COR. Training may include training related to the following: Information Technology (IT) Security, Cyber Security, Privacy and PII, Workplace Violence, Sexual Harassment, and DoD) specific training requirements.

1.5.10. Post Award Orientation: The Contractor agrees to attend any post award conference convened by the contracting activity or contract administration office in accordance with Federal Acquisition Regulation (FAR) Subpart 42.5.

1.5.11. Contracting Officer Representative (COR): The COR will be identified by separate letter.

The COR monitors all technical aspects of the contract and assists in contract administration. The COR is authorized to perform the following functions: assure that the Contractor performs the technical requirements of the contract; perform inspections necessary in connection with contract performance; maintain written and oral communications with the Contractor concerning technical aspects of the contract; issue written interpretations of technical requirements, including Government drawings, designs, and specifications; monitor Contractor's performance and notify both the CO and Contractor of any deficiencies; coordinate availability of Government furnished property, and provide site entry of Contractor personnel. A letter of designation issued to the COR, a copy of which is sent to the Contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the contract.

1.5.12. Key Personnel: In addition to the requirements of OPM 1752.209-71, the Contractor shall retain and maintain key personnel as identified in section H.4.3. When applicable, Key Personnel must meet the requirements listed in OPM 1752.239-81. The following are considered key personnel by the Government:

• Program Manager;

• Quality Control Manager; and

• Information Technology (IT) Manager o The IT Manager may, but is not required to, serve in any of the roles listed within OPM 1752.239-81, including as the Information System Security Officer (ISSO).

1.5.12.1. The Contractor shall notify the Government, through the submission of a Change of

Key Personnel Report to the CO, upon removing, replacing, or diverting any of its Key Personnel. The Change of Key Personnel Report shall include justification (including substitutions with resumes) with sufficient detail to permit the change on the Contract.

The list of key personnel incorporated into the Contract award may be amended from time to time during the course of the performance to add or delete personnel, so long as all related contract requirements are met.

1.5.12.2. The Government will not directly or indirectly supervise or direct Contractor employees. If the Contractor accepts the direction of any Government employee other than the CO/COR it will not be considered contractually binding. The COR will only provide the Contractor with technical direction in accordance with the terms of the contract.

1.5.13. Contractor Manpower Reporting: The Contractor shall report ALL contractor labor hours

(including subcontractor labor hours) required for performance of services provided under this contract, in accordance with FAR 52.204-14. Reporting inputs will be for the labor executed during the period of performance (PoP) during each Government fiscal year (FY), which runs October 1 through September 30. While inputs may be reported any time during the FY, all data shall be reported no later than October 31 of each calendar year.

1.5.14. Identification of Contractor Employees: All Contractor personnel attending meetings, answering Government telephones, and working in other situations where their contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are Government officials. While on duty, Contractor personnel with PIV/badge or identification distinguishing their contractor status shall ensure such identification is prominently displayed at all times. All other use of Contractor identification shall comply with Section H.3 of this contract. The Contractor shall also ensure that all documents or reports produced by Contractor employees are suitably marked as contractor products or that Contractor participation is appropriately disclosed.

1.5.15. Contractor Travel: The Government does not anticipate the Contractor incurring any travel costs during performance of this requirement. Funding for travel requirements is not currently included under this contract and if travel is required, funding will be added by the Contracting Officer through a modification. If travel is added, reimbursement of transportation, lodging, meals, and incidental expenses are allowable subject to the limitations contained in FAR 31.205-46 and the limitation of funds specified in this contract. All travel requires prior Government approval/authorization and notification to the COR.

1.5.16. Organizational Conflict of Interest: Subcontracting or entering into a teaming arrangement is not limited; however, a risk mitigation strategy must be submitted with the proposal or at any time during the life of this contract when a primary contractor for another OPM investigative or investigative support Contract is going to be added as a subcontractor or team-member. The Government reserves the right to approve or reject the proposed risk mitigation strategy before the subcontractor or team-member is added to the contract.

1.6. Period of Performance (PoP): The PoP of this contract is for a 12-month base period followed by four 12-month option periods. Each CLIN has a defined PoP.

1.7 Executive Order: During the PoP of this contract, it is the understanding and assumption of NBIB that this mission will be assumed by DoD. NBIB anticipates an Executive Order (EO) and related transition implementation plan, which will likely be applicable to this contract during performance. If and when this transition occurs, applicable DoD regulations and policies, as listed in attachment J.6, Transition to DoD, will be applicable to this requirement and will be incorporated into this contract via modification. At the time of the Executive Order, the Government will exercise optional CLIN 6001 to make effective all regulations and policies.

PART 2

DEFINITIONS & ACRONYMS

2. DEFINITIONS:

2.1. DEFINITIONS:

2.1.1. CONTRACTOR. A supplier or vendor awarded a contract to provide specific supplies or service to the Government. The term used in this contract refers to the prime.

2.1.2. CONTRACTING OFFICER. A person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the Government. Note: The only individual who can legally bind the Government.

2.1.3. CONTRACTING OFFICER'S REPRESENTATIVE (COR). An employee of the U.S.

Government appointed by the contracting officer to administer the contract. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

2.1.4. DEFECTIVE SERVICE. A service output that does not meet the standard of performance associated with the Performance Work Statement.

2.1.5. DELIVERABLE. Anything that can be physically delivered, but may include non-manufactured things such as meeting minutes or reports.

2.1.6. RESERVED

2.1.7. PHYSICAL SECURITY. Actions that prevent the loss or damage of Government property.

2.1.8. QUALITY ASSURANCE. The Government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

2.1.9. QUALITY ASSURANCE SURVEILLANCE PLAN (QASP). An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance.

2.1.10. QUALITY CONTROL. All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

2.1.11. SUBCONTRACTOR. One that enters into a contract with a prime contractor. The Government does not have privity of contract with the subcontractor.

2.1.12. WORK DAY. The number of hours per day the Contractor provides services in accordance with the contract.

2.1.13. WORK WEEK. Monday through Friday, unless specified otherwise.

PART 3

GOVERNMENT FURNISHED PROPERTY, EQUIPMENT, AND SERVICES

3. GOVERNMENT FURNISHED ITEMS AND SERVICES:

3.1. Services: The Government will provide the following services:

• IT Equipment Helpdesk Support

• Telephone Service (specific to Boyers, PA and St. Louis, MO only)

• Telephone Technical Support

• Facility Access and Shuttle Service, as applicable

3.2. Facilities: The Government will provide workspace for the contractor staff to provide the functions outlined in the PWS to include desk space, telephone service (landlines), computers, and other items necessary to maintain an office environment at the Boyers, PA and St. Louis, MO offices. An inventory list including Government-provided workspaces is provided as Attachment J.8. All additional required space shall be at the Contractor’s expense.

3.3. Utilities: All utilities in Government leased/owned facilities will be available for the contractor’s use in performance of tasks outlined in this PWS. The Contractor shall instruct employees in utilities conservation practices. The contractor shall be responsible for operating under conditions that preclude the waste of utilities. For example; turning off the water faucets or valves after using the required amount to accomplish cleaning.

3.4. Equipment: In addition to the items provided in the inventory list in Attachment J.8 – Workspace Inventory List, the Government will provide the following equipment:

• High Speed Scanners;

• Imaging Scanners and Printers;

• Document Reproduction and paper;

• Microfilm Machines (readers and makers);

• Office furniture/workstations;

• Desktop computers, modems, and software and applications to perform work within the NBIB Enterprise Systems suite environment;

• Typewriters (if applicable)

• NBIB software: 3270 Mainframe Terminal Emulator, Fieldwork Reporting

Application, Virtual Private Network (VPN) Client, and a Network Access Control Client

• OPM will provide a limited number of Windows To Go sticks, in the event a vendor wishes to perform all or part of the work outside of the NBIB owned and operated facilities. Windows To Go sticks may be replaced during the life of this contract with Virtual Desktop Infrastructure (VDI).

3.5. Materials: The Government will provide the following materials:

• Temporary Badge Material;

• Preprinted forms, including case folders and other printed materials, necessary for case processing;

• OPM/NBIB standard forms;

• Relevant agency regulations, policies, and procedures;

• Electronic data linkage to databases determined by NBIB to be necessary to complete work under this Contract;

• PIV cards

• CAC upon transition to DoD

3.6. Reporting GFE Issues: The Contractor shall report all disruptions, service-outages, and defects to the COR for all GFE listed in this section.

3.7. Equipment Maintenance: The Contractor shall be responsible for the routine maintenance of GFE. In addition, the Contractor shall be responsible for incidentals resulting from Contractor use of the GFE.

PART 4

CONTRACTOR FURNISHED ITEMS AND SERVICES

4. CONTRACTOR FURNISHED ITEMS AND RESPONSIBILITIES:

4.1. General: The Contractor shall furnish all supplies, equipment, facilities and services, except those listed in Part 3 of the PWS, required to perform work under the PWS.

4.2. Materials: The Contractor shall provide basic office supplies for use in the performance of work under this contract.

4.3. Equipment: The Contractor shall provide the following equipment:

• Printers and scanners, to include toners and maintenance;

• If the contractor provides laptops, offers telework, or designates a Government approved offsite location, etc., the Contractor shall provide Government-approved computer equipment.

PART 5

SPECIFIC TASKS

5. CPOC Requirement Tasks:

5.1 Basic Services: The Contractor shall provide CPOC services directly related to Federal background investigation processing, which include the following objectives: 1) Facility Monitoring, 2) Case Processing, 3) Program Management, and 4) NBIS Implementation Services. All functions will be provided and conducted in accordance with the Processes and Procedures document(s) (reference 6.1.1(g)).

5.2 Facility Monitoring: The Contractor shall provide Facility Monitoring Services, to include Telephone and Switchboard Services and Security Services, as follows:

5.2.1 Telephone and Switchboard Services

5.2.1.1 The Contractor shall screen and direct all telephone calls received at the processing facility and ensure they are directed to the appropriate individuals.

5.2.1.2 The Contractor shall perform paging over the processing facility intercom system and make announcements as instructed by authorized facility personnel.

5.2.1.3 The Contractor shall establish normal operating hours sufficient to meet the requirements in the PWS and Processes and Procedures document(s) (reference 6.1.1(g)).

5.2.2 Security

5.2.2.1 The Contractor shall monitor entrances to the facility identified within

Attachment J.9 –Iron Mountain Workspace and verify all personnel, to include visitors, have appropriate access credentials.

5.2.2.2 The Contractor shall provide escort duties for visitors that do not have the proper security access level for the facility.

5.2.2.3 The Contractor shall perform daily physical security functions in accordance with the OPM-FIS Security Manual, June 2012 (reference 6.1.1(c)).

5.2.2.4 The Contractor shall provide emergency service functions to ensure the physical security of the facility and all personnel during an emergency, in accordance with the applicable Processes and Procedures document(s) (reference 6.1.1(g)).

5.3 Case Processing: The Contractor shall provide Case Processing Services, to include

Application Ingestion Services, Case Maintenance Services, and Item Level Processing, as follows:

5.3.1 Application Ingestion

5.3.1.1 The Contractor shall validate and process applicants’ application prior to case scheduling to ensure the application is complete in accordance with the Requesting NBIB Personnel Investigations (INV15) (reference 6.1.2(e)) and Federal Investigative Standards (FIS) (reference 6.1.1(j)).

5.3.1.2 The Contractor shall take action on applications in accordance with INV15

(reference 6.1.2(e)) and FIS (reference 6.1.1(j)).

5.3.1.3 The Contractor shall validate that the case scheduled in accordance with

INV15 (reference 6.1.2(e)) and FIS (reference 6.1.1(j)).

5.3.1.4 The Contractor shall make appropriate remediating action as necessary to schedule cases in the existing NBIB Enterprise System and/or its successor system NBIS in accordance with INV15 (reference 6.1.2(e)) and FIS (reference 6.1.1(j)).

5.3.2 Case Maintenance

5.3.2.1 The Contractor shall “image” (digitally archive case material from hardcopy receipt) and file all necessary case material to ensure hard copy and electronic files are complete.

5.3.2.2 The Contractor shall monitor cases throughout investigative process and take appropriate actions for case delivery.

5.3.3 Item Level Processing

5.3.3.1 The Contractor shall ensure that all assigned items comply with the FIS

(reference 6.1.1(j)).

5.3.3.2 The Contractor shall search, process, update, coordinate with data providers and otherwise take action on items to ensure assigned items are complete and compliant in accordance with the FIS (reference 6.1.1(j)).

5.3.4 Case Rework: The Contractor is responsible to produce sufficient quality work to pass quality review. In the event that the work does not, the Contractor is required to complete rework to pass the quality threshold within three (3) business days.

5.4 Program Management: The Contractor shall provide Program Management Services, to include services related to maintenance of Processes and Procedures documents (reference 6.1.1(g)), Workload Capacity, Training, and development of Deliverables for all actions covered under the scope of this contract, as follows:

5.4.1 Processes and Procedures

5.4.1.1 The Contractor shall maintain Processes and Procedures documents (reference

6.1.1(g)) which describe all accurate step by step procedures followed in performing the functions included in this contract (excluding administrative actions specific to the contractor that do not aid in the completion of the task).

5.4.1.2 The Contractor shall update the Processes and Procedures documents

(reference 6.1.1(g)) with changes due to actions proposed or directed by the Government or proposed by the contractor, in accordance with Technical Exhibit 2 – Deliverables Schedule. The Government will review the recommendations and provide approval, concerns, or rejection. The Contractor shall update the Processes and Procedures documents with approved changes, in accordance with Technical Exhibit 2 – Deliverables Schedule.

5.4.2 Workload Capacity: The workload will fluctuate during the life of this contract.

The Contractor shall make proactive and responsive adjustments to changes in workloads, ensuring timeliness and quality performance standards are met. The Contractor shall provide a Workload Capacity Plan detailing its strategy to handle fluctuations in workload, in accordance with Technical Exhibit 2 – Deliverables Schedule.

5.4.3 Training

5.4.3.1 The Contractor shall complete training, as required, to include Information Technology, Security, Vehicle, Emergency Response, and other Government-mandated training. Specific training requirements will be provided by the COR listing all mandatory training to be completed by its employees providing support under this contract.

5.4.3.2 The Contractor shall ensure all contractor personnel are adequately trained to perform the functions set forth in this requirement. The Contractor shall provide a Training Plan and Material to include a description of the strategy to provide ongoing refresher training and rolling NBIS training (when applicable) throughout the full performance period of this contract, in accordance with Technical Exhibit 2 – Deliverables Schedule.

5.4.4 Contractor/Government Meetings

5.4.4.1 Monthly Meetings – The contractor and the COR will meet no less than monthly, to discuss performance requirements, major milestones, deliverables not previously reviewed, and topics as determined by the COR, contractor and/or the Contracting Officer/Specialist. The contractor will provide an agenda 1 business day in advance of the meeting and meeting minutes within 2 business days following the meeting. The meeting minutes will be reviewed by the COR for necessary changes and returned to the contractor. The contractor will finalize the meeting minutes within 2 business days of return form the COR and issue to the COR and the Contracting Officer/Specialist via email.

5.4.4.2 Quarterly Reports and Meetings – The contractor shall compile quarterly and contract year-to-date performance statistics, in accordance with the performance requirements summary, which shall be submitted to the COR and Contracting Officer on a quarterly basis. The contractor may be asked to host or attend a more formalized quarterly review, which will be held at the discretion of the Government. The site and time will also be at the discretion of the Government, and will be at no additional cost to the Government. This meeting will allow for the Contractor and Government to bring up any performance issues or achievements, and to resolve any concerns. The contractor shall be prepared to present on topics related to performance, achievements, and issues associated with the work performed under this effort.

At these meetings the CO/COR will apprise the contractor of how the Government views the contractor’s performance, as well as the results of related inspection reports, and the contractor shall apprise the Government of problems, if any, being experienced. The Government may request additional reports independent of the quarterly meetings to address management issues.

5.4.5 Staffing Plan: The Contractor shall provide a Staffing Plan in accordance with Technical Exhibit 2 – Deliverables Schedule. The Contractor’s Staffing Plan shall include a general description of the overall staffing that will be provided to successfully meet the requirements of the contract, as well as the organization, program management and staffing capabilities, including subcontractors, which support the Contractor’s ability to meet the requirements of this contract.

5.4.6 Deliverables: The Contractor shall provide the following deliverables in accordance with Technical Exhibit 2 – Deliverables Schedule. Additional deliverables may be requested during the life of this contract.

• Processes and Procedures

• Workload Capacity Plan

• Staffing Plan

• Training Plan and Material

• Quality Control Plan

• Business Continuity Plan

• Management and Workload Reports

• Monthly Meeting, Agenda, and Notes

• Quarterly Reports/Meetings

5.5 NBIS Implementation: At some point during the life of this contract, the Government anticipates a transition from the current background investigations processing system to a new NBIS system. If this happens, the Government will execute a modification to the contract in accordance with changes clause included herein. If this occurs, the Contractor shall perform functions related to the transition and implementation of the new NBIS system to ensure continuity of operations and compliance with all related guidance. The types of functions anticipated include, but are not limited to, the following:

5.5.1 Training Support: The Contractor shall provide Training Support services, to develop and administer training on systems and procedures associated with the operations of Federal Background Investigation mission based on Government identified, existing and emergent training needs, associated with specific tasks defined in this contract. This training may include but is not limited to training on existing or refined business rules, processes, procedures, and/or system use.

5.5.2 User Acceptance Testing Support: The Contractor shall provide User

Acceptance Testing (UAT) as directed by the Government, perform and administer UAT activities and functions on systems and procedures associated with NBIS Implementation activities based on Government identified and existing and emergent needs associated with specific tasks defined in this contract. This UAT may include but is not limited to testing on existing or refined business rules, processes, procedures, and/or systems use.

5.6 Phase-Out Transition

5.6.1 Phase-Out Transition Plan

The Contractor shall develop and maintain a Phase-Out Transition Plan to be delivered no later than 30 days prior to completion of the base period of performance. Annually an updated plan is to be provided, no more than 30 days prior to the end of each option period. Approval/disapproval and any comments shall be provided by the Government within 15 days of receipt of the Phase-Out Transition Plan, and execution of the plan is a separate, optional CLIN. The Phase- Out Transition Plan shall include:

• Coordination with Government representatives and new Contractor personnel

• Review, evaluation and transition of current services

• Transition of historic data to Government or new Contractor systems,

• Transfer of all necessary business and/or technical documentation

• Orientation phase and program to introduce new Contractor personnel, programs, and users to the Government/Contractor's team, tools, methodologies, and business processes

• The method of providing training to new Contractor employees on the best use of tools and processes available to them to achieve continuity of services and facilitate requisite knowledge transfer

• Return of all GFE and Government Furnished Information (GFI), and GFE inventory management assistance

5.6.2 Phase-Out Transition Execution – Optional CLIN

If this optional CLIN is exercised, the Contractor shall perform transition of the services and activities described in the PWS in accordance with the Phase-Out Transition Plan concurrently with the last 3 months of the final period of performance.

PART 6

APPLICABLE PUBLICATIONS

6. APPLICABLE PUBLICATIONS

6.1. The Contractor must abide by all applicable regulations, publications, manuals, and local policies and procedures. If the required services transition to DoD, additional DoD publications may be applicable to this contract and will be incorporated via contract modification through the Government exercising optional CLIN 6001. Applicable publications are as follows:

6.1.1 Documents available via the Reading Room (electronically), upon request:

Reference Title Date Page Count 6.1.1.a NBIB Investigator Handbook December

6.1.1.b NBIB Investigator Handbook with Overlay July 2007 625 6.1.1.c OPM-FIS Security Manual June 2012 65 6.1.1.d OPM-NBIB Policy on the Protection of

Personally Identifiable Information (PII) April 2017 17

6.1.1.e PII Loss Reporting Form April 2017 3 6.1.1.f Personal Cellular Device Use at FIS Boyers July 2012 3 6.1.1.g Processes and Procedures Documents February documents 6.1.1.h Case Lifecycle Flow Chart Provided at time of solicitation

6.1.1.i PIV Activation Form Provided at time of solicitation

6.1.1.j Federal Investigative Standards with OPM Clarification Expandable Focused Investigation (EFI) Model with OPM Clarifications

Jun-18 32

6.1.1.k Tiered Investigation Guide v.11.1 Provided at time of solicitation

6.1.1.l Tiered Investigation Guide T1-T5 V11.1 Provided at time of solicitation

6.1.1.m Standardized Report Writing Enhancements October

6.1.1.n OPM Assessment and Authorization Guide April 2001 51

6.1.1.o Troubleshooting Efforts for FWS: Field Work System (FWS) Help Desk Guide

March

6.1.1.p Digital Release letter September

6.1.1.q Documents Available in FDR Provided at time of solicitation

6.1.1.r DoD Repositories and Types of Records Provided at time of solicitation

6.1.1.s DRSIP Item Type Guidance August

6.1.1.t eDelivery and DRSIP SOIs Provided at time of solicitation

6.1.1.u eOPF Agencies Provided at time of solicitation

6.1.1.v Extra Coverage Codes Provided at time of solicitation

6.1.1.w How to Schedule and Reconstruct Items August

6.1.1.x NBIB International Org List Provided at time of solicitation

6.1.1.y Rules for Pulling NAC Results into Multiple Cases

Provided at time of solicitation

6.1.1.z Case Events Provided at time of solicitation

6.1.1.aa Doc Type List Provided at time of solicitation

6.1.1.bb Quality Assessment Standards January

6.1.1.cc Heightened Risk Policy Directive April 2018 1 6.1.1.dd Identifying Heightened Risk Procedural

Guidance July 2018 2

6.1.1.ee Measures to Reduce the Federal Government’s Background Investigation Inventory

December

6.1.1.ff NBIB Policy Directive, Measures to reduce the Federal Government’s Background Investigation Inventory – Implementation

June 2018 16

6.1.1.gg Windows-To-Go Stick Memo Provided at time of solicitation

6.1.1.hh OPM-FIS Classified Incident Policy Manual June 2017 9 6.1.1.ii OPM Laptop Security Requirements January

6.1.1.jj Access to OPM IT Systems Staffing Change Report Template

Provided at time of solicitation

6.1.1.kk Integrity Assurance Control Files Retention Plan

Provided at time of solicitation

6.1.1.ll Common Terms Provided at time of solicitation

6.1.2 Documents available via Public Domain:

Reference Title Date Page Count 6.1.2.a OPM Incident Response and Reporting

Guide Jun-18 1

6.1.2.b USDOL Wage Labor Determination

i. 2015-5075 (Revision 11)

ii. 2015-4235 (Revision 9)

Jan-19 Jan-19

6.1.2.c OPM/Central 9 System of Records, “Personnel Investigation Records”

Oct-16 9

6.1.2.d OPM Guidance for Agency Specific Domestic Violence, Sexual Assault and Stalking Policies

Feb-13 38

6.1.2.e INV-15 - Requesting OPM Personnel Investigations https://nbib.opm.gov/hr-security-personnel/requesting-opm-personnel-investigations/

See [website]

See [website]

6.1.2.f Security Executive Agent Directive (SEAD)

Jun-17 11

PART 7

7.1. RESERVED

https://nbib.opm.gov/hr-security-personnel/requesting-opm-personnel-investigations/

Section E – Inspection and Acceptance

E.1. Technical Exhibit 1 – Performance Requirements Summary

Performance Requirements will be measured by business days or calendar days. Business days are defined as Monday through Saturday, excluding Sundays and Federal Holidays, unless otherwise noted. Calendar days are Sunday through Saturday, unless otherwise noted. Federal Holidays are listed in Part 1.5.3.

Performance Objective Standard PERFORMANCE

THRESHOLD

Method of Surveillanc

PRS # 1.

The Contractor shall screen and direct all telephone calls received at the processing facility and ensure they are directed to the appropriate individuals. (PRS is required for Business Days, excluding Saturdays)

*PWS 5.2

The Contractor screened and directed all incoming telephone calls accurately based upon information provided by the caller.

Receive no more than 3 valid complaints about service during the month.

Validated customer complaint

PRS # 2

The Contractor shall perform paging over the processing facility intercom system and make announcements as instructed by authorized facility personnel.

(PRS is required for Business Days, excluding Saturdays)

*PWS 5.2

The Contractor executed all pages and made all announcements accurately based upon information provided by facility personnel.

Quality: Not to exceed 3% deviation from the standard

Periodic Surveillance and/or Validated Customer Complaint

PRS # 3

The Contractor shall perform daily physical security functions in accordance with the OPM-FIS Security Manual, June 2012.

(PRS is required for Business Days, excluding Saturdays)

*PWS 5.2

The Contractor performed all daily physical security functions in accordance with the OPM-FIS Security Manual, June 2012.

Quality: Zero deviation from the standard

Periodic Surveillance and/or Validated Customer Complaint

Performance Objective Standard PERFORMANCE

THRESHOLD

Method of Surveillanc

PRS # 4

The Contractor shall provide emergency service functions to ensure the physical security of the facility and personnel during an emergency, in accordance with the applicable Processes and Procedures document(s).

(PRS is required for Business Days, excluding Saturdays)

*PWS 5.2

The Contractor provided all emergency service functions ensuring the physical security of the facility and personnel during an emergency, in accordance with the applicable Processes and Procedures document(s).

Quality: Zero deviation from the standard

Periodic Surveillance and/or Validated Customer Complaint

PRS # 5

The Contractor shall validate and process applicants’ application prior to case scheduling to ensure application is complete in accordance with the INV15 and

FIS.

(PRS is required for Business Days)

*PWS 5.3

The Contractor validated and processed all applicant’s’ applications while ensuring application was complete in accordance with INV15 and FIS. Initial and Restricted Investigations were completed within one

(1) business day and Reinvestigations were completed within three (3) business days of system notification of case being ‘uploaded’ (or received) to the Government.

Quality: Not to exceed 3% deviation from the standard

Timeliness: Not to exceed 3% deviation from the standard

100% Inspection

PRS # 6

The Contractor shall take action on application in accordance with INV15 and FIS.

(PRS is required for Business/Calendar Days)

*PWS 5.3

The Contractor took action on all application in accordance with INV15 and FIS within one (1) business day of issue identification. In circumstances where no response was received within fourteen calendar days, the Contractor returned the investigation as Unacceptable.

Quality: Not to exceed 3% deviation from the standard

Timeliness: Not to exceed 3% deviation from the standard

100% Inspection

Performance Objective Standard PERFORMANCE

THRESHOLD

Method of Surveillanc

PRS # 7

The Contractor shall validate the case scheduled in accordance with INV15 and FIS and take appropriate remediating action.

(PRS is required for Business Days)

*PWS 5.3

The Contractor validated all cases scheduled in accordance with INV15 and FIS. Validation was completed within three (3) business days of case scheduling.

Quality: Not to exceed 3% deviation from the standard

Timeliness: Not to exceed 3% deviation from the standard

100% Inspection

PRS # 8

The Contractor shall image and file all necessary case material to ensure hard copy and electronic files are complete.

(PRS is required for Business Days)

*PWS 5.3

The Contractor imaged and filed all necessary case material ensuring hard copy and electronic files were complete. Imaging and filing was completed within one (1) business day of receipt.

Quality: Not to exceed 1% deviation from the standard

Timeliness: Not to exceed 1% deviation from the standard

100% Inspection

PRS # 9

The Contractor shall monitor cases throughout investigative process and take appropriate action for case delivery in accordance with the Processes and Procedures documents.

(PRS is required for Business Days)

*PWS 5.3

The Contractor monitored all cases throughout the investigative process and took appropriate action in accordance with the Processes and Procedures documents to enable timely case delivery.

Quality: Not to exceed 2% deviation from the standard

Timeliness: Not to delay case delivery by more than one (1) business day.

PRS # 10

The Contractor shall search, process, update, and complete all items assigned to ensure compliance with FIS.

(PRS is required for Business Days)

*PWS 5.3

The Contractor searched, processed, updated, and completed all items assigned and ensured compliance in accordance with FIS. Searches were completed within three (3) business days. Processed, updated, and completed items within one (1) business day.

Quality: Not to exceed 3% deviation from the standard

Timeliness: Not to exceed 3% deviation from the standard

E.2 FAR Clauses Incorporated by Reference (see I.1)

E.2.1. FAR 52.246-4 -- Inspection of Services -- Fixed-Price (Aug. 1996)

E.3 Assessing Contractor Performance

The Government will assess Contractor performance through various means such as review of delivered case work, evaluation of management responsiveness and effectiveness, investigative practices on the job and classroom, and on-site inspections.

E.4 Investigations Quality Assessment

The Government will review investigations completed by the Contractor for quality assessment.

The Government’s review effort will range from random sampling to a 100% examination of all material, deliverables, and processes. Causes for deficient work may include, but are not limited to, lack of necessary coverage, inaccurate issue coding, reporting errors, or agency requirements that have not been met. The Government will be the final authority in determining that investigative products are sufficient to meet standards.

Section F – Deliveries or Performance F.1 Technical Exhibit 2 – Deliverables Schedule

All due dates in the table below are calendar days unless explicitly specified as business days.

# Deliverable Frequency Delivery Method Medium/Format Submit To 1 Processes and

Procedures Documents

(PWS 5.4.1)

Within 5 Business days after Government direction or approval.

Digital copy saved in a pre-determined location on the Network.

MS Office Compatible

Email submission to the COR when the digital format has been delivered to the pre-determined location

2 Workload Capacity Plan

(PWS 5.4.2)

Within 30 days of Contract Award and within 5 Business Days of the Government’s requests thereafter.

Digital copy saved in a pre-determined location on the Network.

Email submission to the COR when the digital format has been delivered to the pre-determined location

3 Staffing Plan

(PWS 5.4.5)

Within 30 days of Contract Award, quarterly, and within 5 Business Days of the Government’s requests thereafter.

Digital copy saved in a pre-determined

Email submission to the COR when the digital format has been delivered to the pre-determined location

4 Training Plan and Material

(PWS…