24362019R0004_DRAFT_PWS.pdf

Performance Work Statement (PWS)

Case Processing Operations Center (CPOC)

Part 1

General Information

The National Background Investigations Bureau (NBIB) requires Contractor-provided Case Processing Operations Center (CPOC) services, which are considered necessary to deliver, in part, the Federal background investigation mission. The following sections of this Performance Work Statement (PWS), as supplemented by attachments, cover in significant detail the services required from the Contractor.

1. GENERAL: This is a non-personal services contract to provide case processing operation center services related to Federal background investigations. The Government will not exercise direct supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government.

1.1. Description of Services/Introduction: The Contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and services necessary to perform the requisite CPOC services related to Federal background investigations, as defined in this PWS, except for those items specified as government furnished property and services in Part 3. The Contractor shall perform to the standards in this PWS.

1.2. Background: The Federal investigative mission relies on the efficient and effective delivery of background investigations to safeguard the integrity and trustworthiness of the Federal workforce. Currently, the NBIB provides the majority of the Government’s background investigations. This requirement is for mission critical functions necessary for the processing of background investigations for the background investigation mission needs.

1.3. Objectives: The overall objective of this requirement is to provide quality services in support of the background investigations for Federal government applicants, employees, and contractors performing sensitive work, as well as individuals being investigated due to Federal regulatory requirements. The specific functions required to carry out this objective are listed below.

1.4. Scope: This PWS establishes the requirements for Contractor-provided CPOC services, which are directly related to Federal background investigation processing. The types of Contractor-provided investigative services include the following:

o Facility Monitoring, to include: Telephone and Switchboard Services, and Security Service.

o Case Processing, to include: Application Ingestion, Case Maintenance, and Item

Level Processing.

o Program Management, and o National Background Investigation System (NBIS) implementation, to include, but not limited to: Training Support, Systems Design and Development, User Acceptance Testing Support, and Program Management.

1.5. General Information

1.5.1. Quality Control: The Contractor shall develop and maintain an effective quality control program to ensure services are performed in accordance with this PWS. The Contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The Contractor’s quality control program is the means by which the Contractor assures that their work complies with the requirement of the contract. The Contractor shall provide its initial Quality Control Plan (QCP) with its proposal submission and an updated QCP to the Contracting Officer (CO) and Contracting Officer’s Representative (COR) within thirty (30) days of Contract Award (see Technical Exhibit 2 – Deliverables Schedule). The Contractor shall submit an updated QCP to the COR within five

(5) Business Days of the Government’s requests thereafter. The Contractor shall provide notice to the CO when changes are made to its QCP.

1.5.2. Quality Assurance: The Government will evaluate the Contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan (QASP). This plan is primarily focused on what the Government must do to ensure that the Contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate(s).

1.5.3. On-Site Working Conditions, Holidays and other Closures:

1.5.3.1. Applicable on-site working conditions, holiday requirements, and other closure guidance are provided within the OPM Specific Clause 1752.200-70 On-Site Working Conditions (July 2005).

1.5.3.2. Contractor personnel attendance at Government social events, such as the annual picnic, holiday parties, etc., is at the Contractor’s discretion. Contractor personnel shall obtain the approval of their company’s supervisor prior to the event. Contractor personnel shall coordinate attendance with the COR and ensure no delay in performance or degradation in services will occur as a result of contractor personnel attendance at any Government social event. The Government is not responsible for reimbursing any expenses to the Contractor for attending any Government social event.

1.5.4. Hours of Operation: The Contractor is responsible for conducting business, in accordance with OPM Specific Clause 1752.200-70 On-Site Working Conditions (July 2005). The Government expects the Contractor will establish normal operating hours under this contract between 5:30 a.m. and 5:30 p.m. The Contractor must maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS. When hiring personnel, the Contractor shall keep in mind that the stability and continuity of the workforce are essential. The Contractor’s Program Manager and the COR shall consult and coordinate on any proposed alternate work schedule that may be arranged depending on the operational tempo/needs of the mission.

1.5.5. Place of Performance: The work to be performed under this contract will be performed at Boyers, PA, St. Louis, MO, or at an alternate approved location, as appropriate for the related effort.

1.5.6. Type of Contract: The government intends to award a Firm Fixed Price (FFP) contract.

1.5.7. Security Requirements: Contractor personnel performing work under this contract must meet the security requirements, as identified in Section H.3 of the contract and must maintain the level of security required for the life of the contract.

1.5.7.1. Physical Security: The Contractor shall be responsible for safeguarding all Government equipment, information and property provided for Contractor use. At the close of each work period, government facilities, equipment, and materials shall be secured. The Contractor shall safeguard and secure the identified equipment, information, property, facilities, and materials in accordance with the OPM-FIS Security Manual (reference 6.1.1(b)) and OPM-NBIB Policy on the Protection of Personally Identifiable Information (PII) (reference 6.1.1(c)).

1.5.7.2. Keys and Key Card Control (to include CAC/PIV): The Contractor shall establish and implement methods of making sure all keys and key cards issued to the Contractor by the Government are not lost or misplaced and are not used by unauthorized persons, in accordance with the security requirements provided in Section H.3.4 of this contract. The Contractor shall immediately report any occurrences of lost key cards to the COR.

1.5.8. Special Qualifications: All Contractor personnel performing services under this effort shall receive a favorably adjudicated background investigation at the appropriate level. Levels of investigation may vary between Tier 3 and Tier 5, depending on the specific duties required, and ongoing reinvestigations will be required.

1.5.9. Training: Contractor personnel performing under this contract shall complete all applicable government training. Required training will be provided by the COR listing all mandatory training to be completed by its employees providing support under this contract. Training may include training related to the following: IT Security, Cyber Security, Privacy and PII, Workplace Violence, Sexual Harassment, and Department of Defense (DoD) specific training requirements.

1.5.10. Post Award Orientation/ Progress Meetings: The Contractor agrees to attend any post award conference convened by the contracting activity or contract administration office in accordance with Federal Acquisition Regulation Subpart 42.5. The CO, COR, and other Government personnel, as appropriate, may meet as necessary, but not less than monthly, with the Contractor to review the Contractor's performance. At these meetings the CO/COR will apprise the Contractor of how the Government views the Contractor's performance, as well as the results of related inspection reports, and the Contractor will apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues. These meetings will be held at a mutually agreeable location and shall be at no additional cost to the government. If a mutually agreeable location is unavailable, the CO will designate the location of the meeting.

1.5.11. Contracting Officer Representative (COR): The COR will be identified by separate letter.

The COR monitors all technical aspects of the contract and assists in contract administration.

The COR is authorized to perform the following functions: assure that the Contractor performs the technical requirements of the contract; perform inspections necessary in connection with contract performance; maintain written and oral communications with the Contractor concerning technical aspects of the contract; issue written interpretations of technical requirements, including Government drawings, designs, and specifications;

monitor Contractor's performance and notify both the CO and Contractor of any deficiencies;

coordinate availability of government furnished property, and provide site entry of Contractor personnel. A letter of designation issued to the COR, a copy of which is sent to the Contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the contract.

1.5.12. Key Personnel: In addition to the requirements of OPM Specific Clause 1752.209-71, the Contractor shall retain and maintain key personnel as identified in the key personnel clause.

Key Personnel must meet the requirements listed in OPM Specific Clause 1752.239-81. The following are considered key personnel by the Government:

• Contract Manager/Program Manager;

• Quality Control Manager; and

• Information Technology (IT) Manager

1.5.12.1. The Contractor will notify the Government, through the submission of a Change of Key Personnel Report to the CO, before removing, replacing, or diverting any of its Key Personnel. The Change of Key Personnel report will include justification (including proposed substitutions with resumes) with sufficient detail to permit evaluation of the impact on the Contract. The COR shall furnish their review of the Contractor’s change of Key Personnel Report to the CO, to enable the CO’s decision to consent or reject the change.

The list of key personnel incorporated into the Contract award may, with the consent of both parties to the awarded contract, be amended from time to time during the course of the performance to add or delete personnel, as appropriate.

1.5.12.2. The Government will not directly or indirectly supervise or direct Contractor employees. If the Contractor accepts the direction of any Government employee other than the CO/COR it will not be considered contractually binding. The COR will only provide the Contractor with technical direction in accordance with the terms of the contract.

1.5.13. Contractor Manpower Reporting: The Contractor shall report ALL contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract, in accordance with FAR Clause 52.204-14. Reporting inputs will be for the labor executed during the period of performance (PoP) during each Government fiscal year (FY), which runs October 1 through September 30. While inputs may be reported any time during the FY, all data shall be reported no later than October 31 of each calendar year.

1.5.14. Identification of Contractor Employees: All Contractor personnel attending meetings, answering Government telephones, and working in other situations where their contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are Government officials. While on duty, Contractor personnel with PIV/badge or identification distinguishing their contractor status shall ensure such identification is prominently displayed at all times. All other use of Contractor identification shall comply with Section H.3 of this contract. The Contractor shall also ensure that all documents or reports produced by Contractor employees are suitably marked as contractor products or that Contractor participation is appropriately disclosed.

1.5.15. Contractor Travel: The Government does not anticipate the Contractor incurring any travel costs during performance of this requirement. Funding for travel requirements is not currently included under this contract and if travel is required, funding will be added by the Contracting Officer through a modification. If travel is added, reimbursement of transportation, lodging, meals, and incidental expenses are allowable subject to the limitations contained in FAR

31.205-46 and the limitation of funds specified in this contract. All travel requires Government approval/authorization and notification to the COR.

1.5.16. Organizational Conflict of Interest: In addition to the requirements of OPM Specific Clause 1752.209-74, any Contractor that is a primary contractor with OPM investigative contracts for an investigative contract or contract which directly interfaces with performance of an investigative contract, where the PoP is concurrent with the PoP of this effort is prohibited from proposing or being awarded the CPOC requirement. This exclusion extends to include contracts presently awarded which will continue through any point of the required PoP of the contract described herein, except where the Contractor is continuing to provide services under FAR 52.237-3 Continuity of Services. This exclusion extends throughout the life of this contract.

1.5.16.1. Subcontracting or entering into a teaming arrangement is not limited; however, a risk mitigation strategy must be submitted with the proposal or at any time during the life of this contract when a primary contractor for another Government investigative or investigative support Contract is going to be added as a subcontractor or team-member. The Government reserves the right to approve or reject the proposed risk mitigation strategy before the subcontractor or team-member is added to the contract.

1.5.16.2. The primary purpose of this exclusion is to ensure the Contractor does not find itself involved with any real or perceived conflicts of interest. Such conflicts of interest could be alleged where the Contractor is found to be controlling, scheduling, analyzing work products, deliverables, and/or processes for which they currently are or were responsible to plan, design, develop, implement, or operate. Along with the QCP, these exclusions seek to ensure the credibility of the Contractor.

1.6. Period of Performance (PoP): The PoP of this contract will be for a one-year base period followed by four additional, one-year options. Each Contract Line Item Number (CLIN) will have a defined PoP.

1.7 Executive Order: During the performance period of this contract it is the understanding and assumption of the NBIB that this mission will be assumed by the DoD. NBIB anticipates an Executive Order and related Memoranda of Agreement implementing this transition, which will likely be applicable to this contract during performance. If and when this transition occurs, applicable DoD regulations and policies will be applicable to this requirement and will be incorporated into this contract via modification.

PART 2

DEFINITIONS & ACRONYMS

2. DEFINITIONS AND ACRONYMS:

2.1. DEFINITIONS:

2.1.1. CONTRACTOR. A supplier or vendor awarded a contract to provide specific supplies or service to the government. The term used in this contract refers to the prime.

2.1.2. CONTRACTING OFFICER. A person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the government. Note: The only individual who can legally bind the government.

2.1.3. CONTRACTING OFFICER'S REPRESENTATIVE (COR). An employee of the U.S.

Government appointed by the contracting officer to administer the contract. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

2.1.4. DEFECTIVE SERVICE. A service output that does not meet the standard of performance associated with the Performance Work Statement.

2.1.5. DELIVERABLE. Anything that can be physically delivered, but may include non-manufactured things such as meeting minutes or reports.

2.1.6. KEY PERSONNEL. Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the Key Personnel listed in the PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

2.1.7. NOTICE TO PROCEED (NTP). The first six months of this Contract is considered a phase in period commencing with the Notice to Proceed (NTP). NTP is hereby defined as authorization issued by the Government for the Contractor to proceed with work. It may be issued at the same time as award or at some later date after which the Contractor has satisfied any and all Contract pre-requisite submissions. The Contractor will be assigned work immediately following the NTP.

2.1.8. PHYSICAL SECURITY. Actions that prevent the loss or damage of Government property.

2.1.9. QUALITY ASSURANCE. The government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

2.1.10. QUALITY ASSURANCE SURVEILLANCE PLAN (QASP). An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance.

2.1.11. QUALITY CONTROL. All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

2.1.12. SUBCONTRACTOR. One that enters into a contract with a prime contractor. The Government does not have privity of contract with the subcontractor.

2.1.13. WORK DAY. The number of hours per day the Contractor provides services in accordance with the contract.

2.1.14. WORK WEEK. Monday through Friday, unless specified otherwise.

2.2. ACRONYMS:

ACOR Alternate Contracting Officer's Representative CFR Code of Federal Regulations CO Contracting Officer CONUS Continental United States (excludes Alaska and Hawaii) COR Contracting Officer Representative COTS Commercial-Off-the-Shelf DD250 Department of Defense Form 250 (Receiving Report) DD254 Department of Defense Contract Security Requirement List DFARS Defense Federal Acquisition Regulation Supplement DMDC Defense Manpower Data Center DOD Department of Defense DSS Defense Security Service FAR Federal Acquisition Regulation FIS Federal Investigative Standards HIPAA Health Insurance Portability and Accountability Act of 1996 NBIB National Background Investigations Bureau

NBIS National Background Investigation System NSP Not Separately Priced OCI Organizational Conflict of Interest OCONUS Outside Continental United States (includes Alaska and Hawaii) ODC Other Direct Costs PIPO Phase In/Phase Out POC Point of Contact PMR Program Management Review PRS Performance Requirements Summary PWS Performance Work Statement QA Quality Assurance QAP Quality Assurance Program QASP Quality Assurance Surveillance Plan QC Quality Control QCP Quality Control Program TE Technical Exhibit

PART 3

GOVERNMENT FURNISHED PROPERTY, EQUIPMENT, AND SERVICES

3. GOVERNMENT FURNISHED ITEMS AND SERVICES:

3.1. Services: The Government will provide the following services

• IT Equipment Helpdesk Support

• Telephone Service (specific to Boyers, PA and St. Louis, MO only)

• Telephone Technical Support

• Facility Access and Shuttle Service, as applicable

3.2. Facilities: The Government will provide workspace for the contractor staff to provide the functions outlined in the PWS to include desk space, telephone service (landlines), computers, and other items necessary to maintain an office environment at the Boyers, PA and St. Louis, MO offices. An inventory list including Government-provided workspaces is provided as Technical Exhibit 3. All additional required space shall be at the Contractor’s expense.

3.3. Utilities: All utilities in Government leased/owned facilities will be available for the contractor’s use in performance of tasks outlined in this PWS. The Contractor shall instruct employees in utilities conservation practices. The contractor shall be responsible for operating under conditions that preclude the waste of utilities. For example; turning off the water faucets or valves after using the required amount to accomplish cleaning.

3.4. Equipment: In addition to the items provided in the inventory list in Technical Exhibit 3 – Workspace Inventory List, the Government will provide the following equipment:

• High Speed Scanners;

• Imaging Scanners and Printers;

• Document Reproduction and paper;

• Microfilm Machines (readers and makers);

• Office furniture/workstations;

• Desktop computers, modems, and software and applications to perform work within the NBIB Enterprise Systems suite environment;

• Typewriters (if applicable)

• NBIB software: 3270 Mainframe Terminal Emulator, Fieldwork Reporting

Application, Virtual Private Network (VPN) Client, and a Network Access Control Client

3.5. Materials: The Government will provide the following materials:

• Temporary Badge Material;

• Preprinted forms, including case folders and other printed materials, necessary for case processing;

• OPM/NBIB standard forms;

• Relevant agency regulations, policies, and procedures;

• Electronic data linkage to databases determined by NBIB to be necessary to complete work under this Contract;

• Personal Identity Verification (PIV) cards

3.6. Reporting GFE Issues: The Contractor shall report all disruptions, service-outages, and defects to the COR for all GFE listed in this section.

3.7. Equipment Maintenance: The Contractor shall be responsible for the routine maintenance of Government Furnished Equipment (GFE). In addition, the Contractor shall be responsible for incidentals resulting from Contractor use of the GFE.

PART 4

CONTRACTOR FURNISHED ITEMS AND SERVICES

4. CONTRACTOR FURNISHED ITEMS AND RESPONSIBILITIES:

4.1. General: The Contractor shall furnish all supplies, equipment, facilities and services required to perform work under the PWS, which are not listed under Section 3.

4.2. Materials: The Contractor shall provide basic office supplies.

4.3. Equipment: The Contractor shall provide the following equipment:

• Printers and scanners, to include toners and maintenance;

• If the contractor provides laptops, offers telework, or designates a Government approved offsite location, etc., the Contractor shall provide Government-approved computer equipment.

PART 5

SPECIFIC TASKS

5. Case Processing Operations Center (CPOC) Requirement Tasks:

5.1 Basic Services: The Contractor shall provide CPOC services directly related to Federal background investigation processing, which include the following objectives: 1) Facility Monitoring, 2) Case Processing, 3) Program Management, and 4) NBIS Implementation Services. All functions will be provided and conducted in accordance with the Processes and Procedures document(s) (reference 6.1.1(e)).

5.2 Facility Monitoring: The Contractor shall provide Facility Monitoring Services, to include Telephone and Switchboard Services and Security Services, as follows:

5.2.1 Telephone and Switchboard Services

5.2.1.1 The Contractor shall screen and direct all telephone calls received at the processing facility and ensure they are directed to the appropriate individuals.

5.2.1.2 The Contractor shall perform paging over the processing facility intercom system and make announcements as instructed by authorized facility personnel.

5.2.1.3 The Contractor shall establish normal operating hours sufficient to meet the requirements in the PWS and Processes and Procedures document(s) (reference 6.1.1(e)).

5.2.2 Security

5.2.2.1 The Contractor shall monitor entrances to the facility identified within

Technical Exhibit 4 –Iron Mountain Workspace and verify all personnel, to include visitors, have appropriate access credentials.

5.2.2.2 The Contractor shall provide escort duties for visitors that do not have the proper security access level for the facility.

5.2.2.3 The Contractor shall perform daily physical security functions in accordance with the OPM-FIS Security Manual, June 2012 (reference 6.1.1(b)).

5.2.2.4 The Contractor shall provide emergency service functions to ensure the physical security of the facility and all personnel during an emergency, in accordance with the applicable Processes and Procedures document(s) (reference 6.1.1(e)).

5.3 Case Processing: The Contractor shall provide Case Processing Services, to include Application Ingestion Services, Case Maintenance Services, and Item Level Processing, as follows:

5.3.1 Application Ingestion

5.3.1.1 The Contractor shall validate and process applicants’ application prior to case scheduling to ensure the application is complete in accordance with the Requesting NBIB Personnel Investigations (INV15) (reference 6.1.2(q)) and Federal Investigative Standards (FIS) (reference 6.1.2(s)).

5.3.1.2 The Contractor shall take action on applications in accordance with INV15

(reference 6.1.2(q)) and FIS (reference 6.1.2(s)).

5.3.1.3 The Contractor shall validate that the case scheduled in accordance with INV15 (reference 6.1.2(q)) and FIS (reference 6.1.2(s)).

5.3.1.4 The Contractor shall make appropriate remediating action as necessary to schedule cases in the existing NBIB Enterprise System and/or its successor system NBIS in accordance with INV15 (reference 6.1.2(q)) and FIS (reference 6.1.2(s)).

5.3.2 Case Maintenance

5.3.2.1 The Contractor shall “image” (digitally archive case material from hardcopy receipt) and file all necessary case material to ensure hard copy and electronic files are complete.

5.3.2.2 The Contractor shall monitor cases throughout investigative process and take appropriate actions for case delivery.

5.3.3 Item Level Processing

5.3.3.1 The Contractor shall ensure that all assigned items comply with the FIS (reference 6.1.2(s)).

5.3.3.2 The Contractor shall search, process, update, coordinate with data providers and otherwise take action on items to ensure assigned items are complete and compliant in accordance with the FIS (reference 6.1.2(s)).

5.3.4 Case Rework

5.3.4.1 The Contractor is responsible to produce sufficient quality work to pass quality review. In the event that the work does not, the Contractor is required to complete rework to pass the quality threshold within three (3) business days.

5.4 Program Management: The Contractor shall provide Program Management Services, to include services related to maintenance of Processes and Procedures documents (reference 6.1.1(e)), Workload Capacity, Training, and development of Deliverables, as follows:

5.4.1 Processes and Procedures

5.4.1.1 The Contractor shall maintain Processes and Procedures documents

(reference 6.1.1(e)) which describe step by step procedures followed in performing the functions included in this contract.

5.4.1.1.1 The Contractor shall update the Processes and Procedures documents (reference 6.1.1(e)) with changes directed by the Government, in accordance with Technical Exhibit 2 – Deliverables Schedule.

5.4.1.1.2 The Contractor shall recommend innovations to the Processes and

Procedures documents (reference 6.1.1(e)). The Government will review the recommendations and provide approval, concerns, or rejection. The Contractor shall update the Processes and Procedures documents with approved changes, in accordance with Technical Exhibit 2 – Deliverables Schedule.

5.4.1.1.3 The Contractor shall analyze and report on impacted sections of the

Processes and Procedures documents due to NBIS Implementation, refined business rules, processes, procedures, and/or systems use.

5.4.2 Workload Capacity

5.4.2.1 The workload will fluctuate during the life of this contract. The Contractor shall make proactive and responsive adjustments to changes in workloads, ensuring timeliness and quality performance standards are met. The Contractor shall provide a Workload Capacity Plan detailing its strategy to handle fluctuations in workload, in accordance with Technical Exhibit 2 – Deliverables Schedule.

5.4.3 Training

5.4.3.1 The Contractor shall complete training, as required, to include Information Technology, Security, Vehicle, Emergency Response, and other Government mandated training. Specific training requirements will be provided by the COR listing all mandatory training to be completed by its employees providing support under this contract.

5.4.3.2 The Contractor shall ensure all contractor personnel are adequately trained to perform the functions set forth in this requirement. The Contractor shall provide a Training Plan and Material to include a description of the strategy to provide ongoing refresher training and rolling NBIS training (when applicable) throughout the full performance period of this contract, in accordance with Technical Exhibit 2 – Deliverables Schedule.

5.4.4 Program Management Review (PMR)

5.4.4.1 The Contractor shall present a Program Management Review (PMR) to the

Government at least quarterly, which will be held at a mutually agreeable location and shall be at no additional cost to the government. If a mutually agreeable location is unavailable, the CO will designate the location of the meeting. All aspects of this contract including progress, cost, schedule, complaints and disposition of complaints, special projects, training, current issues of mutual interest, quality assurance, future plans, and any other issues/concerns will be presented and discussed at these reviews. The Government may request additional reports independent of the PMR cycle to address management issues.

5.4.4.2 The Contractor shall submit PMR performance reports, to include agenda items, presentation, and attendees, no later than 15 business days prior to the quarterly PMR, in accordance with Technical Exhibit 2 – Deliverables Schedule.

5.4.5 Staffing Plan

5.4.5.1 The Contractor shall provide a Staffing Plan in accordance with Technical

Exhibit 2 – Deliverables Schedule. The Contractor’s Staffing Plan shall include a general description of the overall staffing that will be provided to successfully meet the requirements of the contract, as well as the organization, program management and staffing capabilities, including subcontractors, which support the Contractor’s ability to meet the requirements of this contract.

5.4.6 Deliverables

5.4.6.1 The Contractor shall provide the following deliverables in accordance with Technical Exhibit 2 – Deliverables Schedule. Additional deliverables may be requested during the life of this contract.

• Processes and Procedures

• Workload Capacity Plan

• Staffing Plan

• Training Plan and Material

• Quality Control Plan

• Business Continuity Plan

• Management and Workload Reports

5.5 NBIS Implementation: At some point during the life of this contract, the Government anticipates a transition from the current background investigations processing system to a new NBIS system. If this happens, the Government will execute a modification to the contract in accordance with 52.243-1 -- Changes-Fixed-Price. If this occurs, the Contractor shall perform functions related to the transition and implementation of the new NBIS system to ensure continuity of operations and compliance with all related guidance. The types of functions anticipated include, but are not limited to, the following:

5.5.1 Training Support

5.5.1.1 The Contractor shall provide Training Support services, to develop and administer training on systems and procedures associated with the operations of Federal Background Investigation mission based on government identified, existing and emergent training needs, associated with specific tasks defined in this contract. This training may include but is not limited to training on existing or refined business rules, processes, procedures, and/or system use.

5.5.2 User Acceptance Testing Support

5.5.2.1 The Contractor shall provide User Acceptance Testing (UAT) as directed by the government, perform and administer UAT activities and functions on systems and procedures associated with NBIS Implementation activities based on government identified and existing and emergent needs associated with specific tasks defined in this contract. This UAT may include but is not limited to testing on existing or refined business rules, processes, procedures, and/or systems use.

PART 6

APPLICABLE PUBLICATIONS

6. APPLICABLE PUBLICATIONS

6.1. The Contractor must abide by all applicable regulations, publications, manuals, and local policies and procedures. If the required services transition to the DoD, additional DoD publications may be applicable to this contract and will be incorporated via contract modification.

Applicable publications are as follows:

6.1.1 Documents available via the Reading Room (electronically), upon request:

(a) NBIB Investigator Handbook

(b) OPM-FIS Security Manual, June 2012

(c) OPM-NBIB Policy on the Protection of Personally Identifiable Information (PII)

(d) NBIB Administrative Procedure 12-09 Personal Cellular Devise Use at NBIB Boyers

(e) Processes and Procedures Documents (DRAFT 11.20.2018)

(f) Case Lifecycle Flow Chart

(g) PIV Activation Form

(h) 2017 Federal Investigative Standards with OPM Clarification Expandable Focused Investigation (EFI) Model with OPM Clarifications

(i) Tiered Investigation Guide v.11.1

(j) Standardized Report Writing Enhancements

(k) OPM Assessment and Authorization Guide

(l) Troubleshooting Efforts for FWS: Field Work System (FWS) Help Desk Guide

(m) Digital Release letter

(n) Documents Available in FDR

(o) DoD Repositories and Types of Records

(p) DRSIP Item Type Guidance

(q) eDelivery and DRSIP Agencies

(r) eOPF Agencies

(s) Extra Coverage Codes

(t) How to Schedule and Reconstruct Items

(u) NBIB International Org List

(v) Rules for Pulling NAC Results into Multiple Cases

(w) Case Events

(x) Doc Type Order

(y) Quality Assessment Standards

(z) NBIB Policy Directive 2018-01 Identifying Heightened Risk Countries and NBIB Procedural Guidance 18-01 Identifying Heightened Risk.

(aa) Measures to Reduce the Federal Government’s Background Investigation Inventory in Fiscal Year 2018 Policy Memo

(bb) NBIB Policy Directive 2018-02 Measures to reduce the Federal Government’s Background Investigation Inventory in Fiscal Year 2018

(cc) Windows-To-Go Stick Memo

(dd) OPM-FIS Classified Incident Policy Manual (June 2017)

(ee) OPM Laptop Security Requirements (January 2011)

6.1.2 Documents available via Public Domain:

(a) Executive Order 12968, “Access to Classified Information”

(b) Executive Order 10450, “Security Requirements for Government Employees”

(c) Executive Order 10865, “Safeguarding Classified Information within Industry”

(d) Executive Order 12829, “National Industrial Security Program,” (December 14, 1993)

(e) Intelligence Reform and Terrorism Prevention Act of 2004, Title III – Security

Clearances

(f) Interconnection Security Agreement (ISA) Template

(g) OPM Incident Response and Reporting Guide

(h) USDOL Wage Labor Determination:

i. 2015-5075 (Revision 8)

ii. 2015-4235 (Revision 7)

(i) OPM National Security Information Program Manual

(j) The Privacy Act of 1974

(k) OPM/Central 9 System of Records, “Personnel Investigation Records”

(l) Freedom of Information Act (FOIA)

(m) Information Security and Privacy Policy Handbook

(n) OPM Guidance for Agency Specific Domestic Violence, Sexual Assault and Stalking

Policies

(o) Code of Federal Regulations:

i. 5 CFR 293 - 2012

ii. 5 CFR 294 - 2007

iii. 5 CFR 295 - 2011

iv. 5 CFR 297 - 2012

v. 5 CFR 731 - 2012

vi. 5 CFR 732 - 2012

vii. 5 CFR 736 – 2012

(p) Federal Investigations Notices

(q) INV-15 - Requesting OPM Personnel Investigations

(r) 5 U.S.C. 9101 - Criminal history record information for national security purposes

(s) Federal Investigative Standards – December 2017

(t) H.R. 2810 National Defense Authorization Act (NDAA), Public Law No. 115-91

PART 7

ATTACHMENT/TECHNICAL EXHIBIT LISTING

7. Attachment/Technical Exhibit List:

7.1. Technical Exhibit 1 – Performance Requirements Summary

7.2. Technical Exhibit 2 – Deliverables Schedule

7.3 Technical Exhibit 3 - Workspace Inventory List (provided via reading room)

7.4 Technical Exhibit 4 – Iron Mountain Workspace (provided via reading room)

Technical Exhibit 1 – Performance Requirements Summary

Performance Requirements will be measured by business days or calendar days. Business days are defined as Monday through Saturday, excluding Sundays and Federal Holidays, unless otherwise noted.

Calendar days are Sunday through Saturday, unless otherwise noted. Federal Holidays are listed in Part 1.5.3.

Performance Objective

Standard PERFORMANCE

THRESHOLD

Method of Surveillance

PRS # 1.

The Contractor shall screen and direct all telephone calls received at the processing facility and ensure they are directed to the appropriate individuals. (PRS is required for Business Days, excluding Saturdays)

*PWS 5.2

The Contractor screened and directed all incoming telephone calls accurately based upon information provided by the caller.

Receive no more than 3 valid complaints about service during the month.

Validated customer complaint

PRS # 2

The Contractor shall perform paging over the processing facility intercom system and make announcements as instructed by authorized facility personnel.

(PRS is required for Business Days, excluding Saturdays)

*PWS 5.2

The Contractor executed all pages and made all announcements accurately based upon information provided by facility personnel.

Quality: Not to exceed 3% deviation from the standard

Periodic Surveillance and/or Validated Customer Complaint

PRS # 3

The Contractor shall perform daily physical security functions in accordance with the OPM-FIS Security Manual, June 2012.

(PRS is required for Business Days, excluding Saturdays)

*PWS 5.2

The Contractor performed all daily physical security functions in accordance with the FIS Security Manual, June 2012.

Quality: Zero deviation from the standard

Periodic Surveillance and/or Validated Customer Complaint

PRS # 4

The Contractor shall provide emergency service functions to ensure the physical security of the facility and personnel during an emergency, in accordance with the applicable Processes and Procedures document(s).

(PRS is required for Business Days, excluding Saturdays)

*PWS 5.2

The Contractor provided all emergency service functions ensuring the physical security of the facility and personnel during an emergency, in accordance with the applicable Processes and Procedures document(s).

Quality: Zero deviation from the standard

Periodic Surveillance and/or Validated Customer Complaint

PRS # 5

The Contractor shall validate and process applicants’ application prior to case scheduling to ensure application is complete in accordance with the INV15 and

FIS.

(PRS is required for Business Days)

*PWS 5.3

The Contractor validated and processed all applicant’s’ applications while ensuring application was complete in accordance with INV15 and FIS.

Initial and Restricted Investigations were completed within one (1) business day and Reinvestigations were completed within three (3) business days of system notification of case being ‘uploaded’ (or received) to the Government.

Quality: Not to exceed 3% deviation from the standard

Timeliness: Not to exceed 3% deviation from the standard

100% Inspection

PRS # 6

The Contractor shall take action on application in accordance with INV15 and FIS.

(PRS is required for Business/Calendar Days)

*PWS 5.3

The Contractor took action on all application in accordance with INV15 and FIS within one (1) business day of issue identification.

In circumstances where no response was received within fourteen calendar days, the Contractor returned the investigation as Unacceptable.

Quality: Not to exceed 3% deviation from the standard

Timeliness: Not to exceed 3% deviation from the standard

100% Inspection

PRS # 7

The Contractor shall validate the case scheduled in accordance with INV15 and FIS and take appropriate remediating action.

(PRS is required for Business Days)

*PWS 5.3

The Contractor validated all cases scheduled in accordance with INV15 and FIS. Validation was completed within three (3) business days of case scheduling.

Quality: Not to exceed 3% deviation from the standard

Timeliness: Not to exceed 3% deviation from the standard

100% Inspection

PRS # 8

The Contractor shall image and file all necessary case material to ensure hard copy and electronic files are complete.

(PRS is required for Business Days)

*PWS 5.3

The Contractor imaged and filed all necessary case material ensuring hard copy and electronic files were complete. Imaging and filing was completed within one (1) day of receipt.

Quality: Not to exceed 1% deviation from the standard

Timeliness: Not to exceed 1% deviation from the standard

100% Inspection

PRS # 9

The Contractor shall monitor cases throughout investigative process and take appropriate action for case delivery in accordance with the Processes and Procedures documents.

(PRS is required for Business Days)

*PWS 5.3

The Contractor monitored all cases throughout the investigative process and took appropriate action in accordance with the Processes and Procedures documents to enable timely case delivery.

Quality: Not to exceed 2% deviation from the standard

Timeliness: Not to delay case delivery by more than one (1) business day.

PRS # 10

The Contractor shall search, process, update, and complete all items assigned to ensure compliance with FIS.

(PRS is required for Business Days)

*PWS 5.3

The Contractor searched, processed, updated, and completed all items assigned and ensured compliance in accordance with FIS. Searches were completed within three (3) business days. Processed, updated, and completed items within one (1) business day.

Quality: Not to exceed 3% deviation from the standard

Timeliness: Not to exceed 3% deviation from the standard

Technical Exhibit 2 – Deliverables Schedule

DELIVERABLE FREQUENCY

DELIVERY

METHOD

MEDIUM/FORMA

T SUBMIT TO

1 Processes and Procedures Documents

(PWS 5.4.1)

Within 5 Business days after Government direction or approval.

Digital copy saved in a pre-determined location on the Network.

MS Office Compatible

Email submission to the COR when the digital format has been delivered to the pre-determined location

2 Workload Capacity Plan

(PWS 5.4.2)

Within 30 days of Contract Award and within 5 Business Days of the Government’s requests thereafter.

Digital copy saved in a pre-determined

Email submission to the COR when the digital format has been delivered to the pre-determined location

3 Staffing Plan

(PWS 5.4.5)

Within 30 days of Contract Award, quarterly, and within 5 Business Days of the Government’s requests thereafter.

Digital copy saved in a pre-determined

Email submission to the COR when the digital format has been delivered to the pre-determined location

4 Training Plan and Material

(PWS 5.4.3)

Within 30 days of Contract Award, quarterly, and within 5 Business Days of the Government’s requests thereafter.

Digital copy saved in a pre-determined

Email submission to the COR when the digital format has been delivered to the pre-determined location

5 Quality Control Plan

(PWS 1.5.1)

Within 30 days of Contract Award and within 5 Business Days of the Government’s requests thereafter.

Digital copy saved in a pre-determined

Email submission to the COR when the digital format has been delivered to the pre-determined location

6 Business Continuity Plan

(FAR 52.203-13 and

PWS 5.4.6.1)

Within 30 days of Contract Award and within 5 Business Days of the

Digital copy saved in a pre-determined

MS Office Compatible

Email submission to the COR when the digital format has been delivered to the

DELIVERABLE FREQUENCY

DELIVERY

METHOD

MEDIUM/FORMA

T SUBMIT TO

Government’s requests thereafter.

pre-determined location

7 Program Management Review Performance Reports

(PWS 5.4.4.2)

Quarterly reports no later than 15 business days prior to the PMR, out-of-cycle requests within 5 Business Days.

Digital copy saved in a pre-determined

Email submission to the COR when the digital format has been delivered to the pre-determined location