24362019R0004_-_Amendment_000002.pdf

the question submission deadline. The in the reading room, titled CPOC following the submission deadline until Monday, May 6, 2019 at 8:00 a.m. Eastern Daylight Time.

Changes Noted with Amendment 000002 to 24362019R0004

Section B – Supplies or Services and Prices

CLIN 0001A, 1001A, 2001A, 3001A, 4001A, 5001A

o From: Band 1: 90,000 and under o To: 90,000 and less

CLIN 0001B, 1001B, 2001B, 3001B, 4001B, 5001B

o From: Band 2: 90,001-114,999 o To: 90,0001-120,000

CLIN 0001C, 1001C, 2001C, 3001C, 4001C, 5001C

o From: Band 3: 115,000 and over o To: 120,0001-135,000

Sections 5.3.1.1, 5.3.1.2, 5.3.1.3, 5.3.1.4

From: (reference 6.1.2(e)) To: (reference 6.1.2.e)

Section 6.1.1

Added:

6.1.1.mm Security Incident Notification Form Jun-17 2

Section H.3.1.2.1

From: If the security classification or security requirements are changed by the Government subsequent to the date of this Contract, and if the changes cause an increase or decrease in security costs or otherwise affects any other term or condition of this Contract, any resulting financial burden will be the sole responsibility of the Contractor.

To: If the security classification or security requirements are changed by the Government, those changes will be incorporated via contract modification under the changes clause.

Section H.4.4

From: The Contractor shall furnish to the COR a list that includes the names, telephone number and addresses of the on-site Supervisors within five (5) days after contract award. This list shall be updated and submitted to the COR as changes occur.

To: The Contractor shall furnish to the COR a list that includes the names, telephone numbers and addresses of the on-site Supervisors no later than five (5) days prior to the contract effective date.

This list shall be updated and submitted to the COR as changes occur.

Section I.1 FAR 52.252-2 – Clauses Incorporated by Reference (Feb 1998)

Removed:

I.1.36 52.219-16 Liquidated Damages Subcontracting Plan Jan 99 I.1.37 52.219-27 Notice of Service Disabled Veteran Owned Small

Business Set Aside Nov 11

All references within the table then updated as a result of removing 52.219-16 and 52.219-27.

Section J – List of Attachments

From:

Reference Title Date Page Count J.1 Past Performance

(PPQ)

March 2019 5

J.2 CPOC Projected Case Inventory

Provided at time of solicitation

J.3 Incumbent Contractor Employee Investigation Levels

Provided at time of solicitation

J.4 Vendor RFP Question Form

Provided at time of solicitation

Excel Sheet

J.5 Pricing Workbook Template

March 2019 3

J.6 DoD Specific Clauses February 2019 4 J.7 CPOC Historical Case

Volumes Provided at time of solicitation

J.8 Workspace Inventory List

Provided at time of solicitation

J.9 Iron Mountain Workspace

Provided at time of solicitation

To:

Reference Title Date Page Count J.1 Past Performance

(PPQ)

March 2019 5

J.2 CPOC Projected Case Inventory

Provided at time of solicitation

J.3 Incumbent Contractor Employee Investigation Levels

Provided at time of solicitation

J.4 Vendor RFP Question Form

Provided at time of solicitation

Excel Sheet

J.5 Pricing Workbook Template

March 2019 3

J.6 DoD Specific Clauses February 2019 4 J.7 CPOC Historical Case

Volumes Provided at time of solicitation Excel Sheet

J.8 Workspace Inventory List

Provided at time of solicitation

J.9 Iron Mountain Workspace

Provided at time of solicitation

J.10 Legacy to Tiered Products – Crosswalk

Provided at time of solicitation

Section L.3.3

Introduction. Proposals in response to this solicitation are due no later than Wednesday, May 1, 2019 3:00 p.m. Eastern Daylight Time. Proposals shall be sufficiently detailed to enable the

Government to perform an accurate and complete evaluation strictly from the proposal contents.

However, in the area of Past Performance the Government may use data obtained from other sources.

Files shall not contain any classified data. The use of hyperlinks in proposals is prohibited. Offerors shall make their proposals valid for at least 180 days from the submission deadline.

To:

Introduction. Proposals in response to this solicitation are due no later than Monday, May 6, 2019 8:00 a.m. Eastern Daylight Time. Proposals shall be sufficiently detailed to enable the Government to perform an accurate and complete evaluation strictly from the proposal contents. However, in the area of Past Performance the Government may use data obtained from other sources.

Files shall not contain any classified data. The use of hyperlinks in proposals is prohibited. Offerors shall make their proposals valid for at least 180 days from the submission deadline.

Section L.3.4.2

File Packaging. Proposals shall be submitted electronically, containing Volumes 1, 2, 3, and 4, no later than Wednesday, May 1, 2019 3:00 p.m. Eastern Daylight Time through the secure file exchange location. See section L.4 Requesting Access to Applicable Publications and Secure File Exchange for instructions on how to request access to the secure file exchange location.

Offerors are encouraged to confirm with the Government receipt of their proposal upon submission by emailing NBIBCPOCRFP@nbib.gov. A proposal received after the solicitation submission deadline will be considered late and will not be accepted. Hand delivered proposals will not be accepted.

To:

File Packaging. Proposals shall be submitted electronically, containing Volumes 1, 2, 3, and 4, no later than Monday, May 6, 2019 8:00 a.m. Eastern Daylight Time through the secure file exchange location. See section L.4 Requesting Access to Applicable Publications and Secure File Exchange for instructions on how to request access to the secure file exchange location.

Offerors are encouraged to confirm with the Government receipt of their proposal upon submission by emailing NBIBCPOCRFP@nbib.gov. A proposal received after the solicitation submission deadline will be considered late and will not be accepted. Hand delivered proposals will not be accepted.

Section L.3.4.2 / Table 1

PROPOSAL

VOLUME

VOLUME CONTENTS PAGE LIMITATION

1 Cover Letter, Executive Summary, and Solicitation/Company Information

Cover Letter (limited to 1 page) Executive Summary (limited to 1 page) Solicitation/Company Information required within L3.5.2(a)-(n) (No page limit)

2 Technical Proposal: to include Staffing Plan, Quality Control Plan, Management Plan, Transition Plan, Corporate Experience, and Key Personnel.

Total Volume Limit: 54 pages

Staffing Plan (no more than 10 pages) Corporate Experience (no more than 9 pages) Quality Control Plan, Management Plan, and Transition Plan (remainder of 54 page limit)

*Key Personnel documents (resumes, Letters of Intent, and References), which shall be included as an appendix to the Staffing Plan, are excluded from the overall Volume 2 page limit.

3 Past Performance 10 pages

*Past Performance Questionnaires will not be counted toward the Volume 3 page limit

4 Pricing Proposal Unlimited To:

PROPOSAL

VOLUME

VOLUME CONTENTS PAGE LIMITATION

1 Cover Letter, Executive Summary, and Solicitation/Company Information

Cover Letter (limited to 1 page) Executive Summary (limited to 1 page) Solicitation/Company Information required within L3.5.2(a)-(n) (No page limit)

2 Technical Proposal: to include Staffing Plan, Quality Control Plan, Management Plan, Transition Plan, Corporate Experience, and Key Personnel.

Total Volume Limit: 54 pages

Staffing Plan (no more than 10 pages) Corporate Experience (no more than 9 pages) Quality Control Plan, Management Plan, and Transition Plan (remainder of 54 page limit)

*Key Personnel documents (resumes, Letters of Intent, and References) are excluded from the overall Volume 2 page limit.

3 Past Performance 10 pages

*Past Performance Questionnaires will not be counted toward the Volume 3 page limit

4 Pricing Proposal Unlimited

Section L.3.5.3

From:

1. Management Plan – The Management Plan shall detail the offeror’s understanding of the work required on the proposed contract, the offeror’s approach to performing the work described in the solicitation, its capability to consistently perform timely quality work through variable workload volumes, through staffing and training, as well as the proposed transition plan, quality control plan, staffing plan, and the risk mitigation plan.

To:

1. Management Plan – The Management Plan shall detail the offeror’s understanding of the work required on the proposed contract, the offeror’s approach to performing the work described in the solicitation, its capability to consistently perform timely quality work through variable workload volumes, through staffing and training, as well as the proposed transition plan, quality control plan, staffing plan, and their approach to risk mitigation.

Section L.3.5.4

From: While the Government is looking for past performance by prime contractor or joint venture, the Government may consider experience by affiliated companies, key personnel, and subcontractors.

To: While the Government is looking for past performance by prime contractor or joint venture, the Government may consider experience by predecessor companies, affiliated companies, key personnel, and subcontractors. The Government will not consider Past Performance for subcontractors who are not going to perform on the contract.

Affiliated Companies is defined as provided by 13 CFR § 121.103.

Section M.3 / Factor 1 – Management Plan

From: 3. The Offeror’s approach to Risk Mitigation, as per FAR 52.203-13 and in accordance with PWS and the solicitation.

To: 3. The Offeror’s approach to Rik Mitigation in accordance with the PWS and the solicitation.

Section M.3 / Factor 5 – Corporate Competency

From: The Government will evaluate the Offeror’s Corporate Experience to determine whether the Offeror has experience that will enhance its technical capability to perform and execute the requirements of the solicitation by considering the degree of relevance of the contractor's or subcontractor's experience to the work listed in the PWS. The Government will assess the degree to which the Offeror's recent experience (within the last three (3) years) is relevant to the requirements of the solicitation on the basis of similarity in size, complexity and scope. The Government will assess the Offeror's knowledge, experience, technical and project managerial proficiency in areas related to administrative support services, administrative and technical support, specialized administrative and program support, and senior administrative and management support.

To: The Government will evaluate the Offeror’s Corporate Experience to determine whether the Offeror has experience that will enhance its technical capability to perform and execute the requirements of the solicitation by considering the degree of relevance of the contractor's or subcontractor's experience to the work listed in the PWS. The Government will assess the degree to which the Offeror's recent experience (within the last three (3) years) is relevant to the requirements of the solicitation on the basis of similarity in size, complexity and scope. The Government will assess the Offeror's knowledge, experience, technical and project managerial proficiency providing services similar to those required within the CPOC PWS.

Section M.4 / Past Performance Evaluation Factor

From: The Government will evaluate Past Performance using the information submitted on the PPQs and the narratives provided by the Contractor(s) in accordance with Section L.3.5.3. The Government will assess the extent to which the Contractor’s past performance reflects effective methods to control schedule and cost to meet all project objectives in their past performance, as well as the quality of past performance. The Past Performance evaluation will assess the relative risks associated with a Contractor's likelihood of success in performing the solicitation's requirements as indicated by that Contractor's record of past performance.

Relevant performance includes performance of efforts that are similar or greater in scope, magnitude and complexity than the efforts described in this solicitation. The purpose of the past performance evaluation is to allow the Government to assess the Contractors ability to perform the effort described in this solicitation, based on the Contractors demonstrated present and past performance. The Government will evaluate the overall record of recency, relevancy, and quality of performance to determine the overall performance confidence assessment rating of Satisfactory Confidence, Neutral Confidence, or No Confidence. Past performance regarding predecessor companies, key personnel who have relevant experience or Subcontractors that will perform major or critical aspects of the requirement will be rated as highly as past performance information for the principal Contractor.

Contractors with no relevant past or present performance history shall receive the rating "Neutral Confidence”, meaning the rating is treated neither favorably nor unfavorably.

To: The Government will evaluate Past Performance using the information submitted on the PPQs and the narratives provided by the Contractor(s) in accordance with Section L.3.5.4. The Government will assess the extent to which the Contractor’s past performance reflects effective methods to control schedule and cost to meet all project objectives in their past performance, as well as the quality of past performance. The Past Performance evaluation will assess the relative risks associated with a Contractor's likelihood of success in performing the solicitation's requirements as indicated by that Contractor's record of past performance.

Relevant performance includes performance of efforts that are similar or greater in scope, magnitude and complexity than the efforts described in this solicitation. The purpose of the past performance evaluation is to allow the Government to assess the Contractors ability to perform the effort described in this solicitation, based on the Contractors demonstrated present and past performance. The Government will evaluate the overall record of recency, relevancy, and quality of performance to determine the overall performance confidence assessment rating of Satisfactory Confidence, Neutral Confidence, or No Confidence. Past performance regarding predecessor companies, affiliated companies, key personnel who have relevant experience or Subcontractors that will perform major or critical aspects of the requirement will be rated as highly as past performance information for the principal Contractor. Contractors with no relevant past or present performance history shall receive the rating "Neutral Confidence”, meaning the rating is treated neither favorably nor unfavorably.

Section M.6 Price Proposal Evaluation

Band 1 90,000 and less 8% Band 2 90,0001-120,000 84% Band 3 120,0001 and over 8%

To:

Band 1 90,000 and less 8% Band 2 90,0001-120,000 84% Band 3 120,0001-135,000 8%

Section 1.5.1, Technical Exhibit 2 From: Contract Award To: Contract Effective Date

Attachment J.1

From: We request receipt of your completed questionnaire by May 1, 2019.

To: We request receipt of your completed questionnaire by May 6, 2019.

NBIB CPOC Solicitation 24362019R0004

Case Processing Operations Center (CPOC) Services

United States Office of Personnel Management

National Background Investigations Bureau

Contents Section B - Supplies or Services and Prices 4 Section C - Descriptions and Specifications 7

C.1 Performance Work Statement (PWS)

Section E – Inspection and Acceptance 27 E.1. Technical Exhibit 1 – Performance Requirements Summary

E.2 FAR Clauses Incorporated by Reference (see I.1)

E.3 Assessing Contractor Performance

E.4 Investigations Quality Assessment

Section F – Deliveries or Performance 31 F.1 Technical Exhibit 2 – Deliverables Schedule

F.2 FAR Clauses Incorporated by Reference (see I.1)

F.3 Place of Performance

F.4 Shipping Destination

Section G – Contract Administration Data 34 G.1 Contracting Officer (CO)

G.2 Contracting Officer’s Representative (COR)

G.3 Contractor Invoices

G.4 Payments

G.5 Contract Termination

G.6 Pricing of Adjustments

Section H – Special Contract Requirements 36 H.1 Reserved

H.2 Reserved

H.3 Security

H.4 Contractor Staffing

H.5 Negligence or Misconduct by Contractor Employees or Subcontractors

H.6 Reserved

H.7 Data Rights

H.8 Disclosure of Information

H.9 Limited Distribution of Data and Information

H.10 Reserved

H.11 Reporting Requirements for Contractor Employees and Subcontractors

H.12 Attire

H.13 Landlord/Facility Regulations

H.14 Reimbursement to the Government for Processing Costs, Adjudication, and Record Maintenance

Section I – Contract Clauses 43 I.1 FAR 52.252-2 -- Clauses Incorporated by Reference (Feb 1998)

I.2 Full-Text FAR Clauses

I.3 OPM-Specific Clauses

Section J – List of Attachments 68 Section K – Representations, Certifications, and Other Statements of Offerors or Respondents 69

K.1 FAR Clauses Incorporated by Reference (see I.1)

K.2 Full Text FAR Clauses

Section L – Instructions, Conditions and Notices to Bidders 75 L.1 FAR Clauses Incorporated by Reference (see I.1)

L.2 Full Text Clauses

L.3 Instructions for Preparing Proposals

L.4 Requesting Access to Applicable Publications and Secure File Exchange System

L.5 Organizational Conflict of Interest

Section M – Evaluation Factors for Award 90

M.2 GENERAL

M.3 TECHNICAL EVALUATION FACTORS

M.4 PAST PERFORMANCE EVALUATION FACTOR

M.5 TECHNICAL AND PAST PERFORMANCE EVALUATION

M.6 PRICE PROPOSAL EVALUATION

M.7 RESPONSIBILITY DETERMINATION

M.8 AWARD

Section B - Supplies or Services and Prices

ITEM

NO.

SUPPLIES/SERVICES QUANTITY UNIT UNIT

PRICE

0001 Case Processing Operations Center (CPOC) Services in accordance with the Performance Work Statement (PWS) Firm Fixed Price (FFP) (12 month Base Year beginning at date of award)

Not Separately Priced

(NSP)

0001A Band 1: 90,000 and lessunder 12 Month $ 0001B Band 2: 90,001-

120,000114,999 12 Month $

0001C Band 3: 120,001- 135,000115,000 and over 12 Month $

0002 Contractor Manpower Reporting

1 Each NSP

0003 Deliverables 1 Each NSP 1001 CPOC Services in accordance with the PWS FFP (Option Year 1 to be for 12 months following Base Year)

NSP

1001A (Option)

Band 1: 90,000 and lessunder (Option Year 1) 12 Month $

1001B (Option)

Band 2: 90,001- 120,000114,999 (Option Year 1)

12 Month

1001C (Option)

Band 3: 120,001- 135,000115,000 and over (Option Year 1)

12 Month

1002 Contractor Manpower Reporting (Option Year 1)

1 Each NSP

1003 Deliverables (Option Year 1) 1 Each NSP 2001 CPOC Services in accordance with the PWS FFP (Option Year 2 to be for 12 months following Option Year 1)

2001A (Option)

Band 1: 90,000 and lessunder (Option Year 2) 12 Month $

2001B (Option)

Band 2: 90,001- 120,000114,999 (Option Year 2)

12 Month

ITEM

NO.

SUPPLIES/SERVICES QUANTITY UNIT UNIT

PRICE

2001C (Option)

Band 3: 120,001- 135,000115,000 and over (Option Year 2)

12 Month

2002 Contractor Manpower Reporting (Option Year 2)

1 Each NSP

2003 Deliverables (Option Year 2) 1 Each NSP 3001 CPOC Services in accordance with the PWS FFP (Option Year 3 to be for

Year 2)

3001A (Option)

Band 1: 90,000 and lessunder (Option Year 3) 12 Month $

3001B (Option)

Band 2: 90,001- 120,000114,999 (Option Year 3)

12 Month

3001C (Option)

Band 3: 120,001- 135,000115,000 and over (Option Year 3)

12 Month

3002 Contractor Manpower Reporting (Option Year 3)

1 Each NSP

3003 Deliverables (Option Year 3) 1 Each NSP 4001 CPOC Services in accordance with the PWS FFP (Option Year 4 to be for

Year 3)

4001A (Option)

Band 1: 90,000 and lessunder (Option Year 4) 12 Month $

4001B (Option)

Band 2: 90,001- 120,000114,999 (Option Year 4)

12 Month

4001C (Option)

Band 3: 120,0001- 135,000115,000 and over (Option Year 4)

12 Month

4002 Contractor Manpower Reporting (Option Year 4)

1 Each NSP

4003 Deliverables (Option Year 4) 1 Each NSP 5001 CPOC Services in accordance with the PWS FFP (Option to Extend to be for 6 months following Option Year 4)

ITEM

NO.

SUPPLIES/SERVICES QUANTITY UNIT UNIT

PRICE

5001A (Option to Extend)

Band 1: 90,000 and lessunder (Option to Extend 52.217-8) 6 Month

5001B (Option to Extend)

Band 2: 90,001- 120,000114,999 (Option to Extend 52.217-8)

6 Month

5001C (Option to Extend)

Band 3: 120,001- 135,000115,000 and over (Option to Extend 52.217-8)

6 Month

5002 Contractor Manpower Reporting (Option to Extend 52.217-8)

1 Each NSP

5003 Deliverables (Option to Extend 52.217-8)

1 Each NSP

(Option)

Transition to DoD (attachment J.6)

1 Each $

(Option)

Phase-Out Transition Execution

3 Months $

Please note that the volumes specified in the above table represent the volume of cases received for the month. Electronic Fingerprint Special Agreement Check (SAC) cases that will be received by the vendor will not be counted towards the overall receipt used to determine pay bands. This is due to there being minimal to no effort required of the contractor.

Section C - Descriptions and Specifications

C.1 Performance Work Statement (PWS)

Case Processing Operations Center (CPOC)

PART 1

General Information

The National Background Investigations Bureau (NBIB) requires Contractor-provided Case Processing Operations Center (CPOC) services, which are considered necessary to deliver, in part, the Federal background investigation mission. The following sections of this PWS, as supplemented by attachments, cover in significant detail the services required from the Contractor.

1. GENERAL: This is a non-personal services contract to provide case processing operation center services related to Federal background investigations. The Government will not exercise direct supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government.

1.1. Description of Services/Introduction: The Contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and services necessary to perform the requisite CPOC services related to Federal background investigations, as defined in this PWS, except for those items specified as Government furnished equipment (GFE) and services in PART 3. The Contractor shall perform to the standards in this PWS.

1.2. Background: The Federal investigative mission relies on the efficient and effective delivery of background investigations to safeguard the integrity and trustworthiness of the Federal workforce. Currently, NBIB provides the majority of the Government’s background investigations. This requirement is for mission critical functions necessary for the processing of background investigations for the background investigation mission needs.

1.3. Objectives: The overall objective of this requirement is to provide quality services in support of the background investigations for Federal Government applicants, employees, and contractors performing sensitive work, as well as individuals being investigated due to Federal regulatory requirements. The specific functions required to carry out this objective are listed below.

1.4. Scope: This PWS establishes the requirements for Contractor-provided CPOC services, which are directly related to Federal background investigation processing. The types of Contractor-provided investigative services include the following:

o Facility Monitoring, to include: Telephone and Switchboard Services, and Security Service.

o Case Processing, to include: Application Ingestion, Case Maintenance, and Item

Level Processing.

o Program Management, and o National Background Investigation System (NBIS) implementation, to include, but not limited to: Training Support, Systems Design and Development, User Acceptance Testing Support, and Program Management.

1.5. General Information

1.5.1. Quality Control: The Contractor shall develop and maintain an effective quality control program to ensure services are performed in accordance with this PWS. The Contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The Contractor’s quality control program is the means by which the Contractor assures that their work complies with the requirement of the contract. The Contractor shall provide its initial Quality Control Plan (QCP) with its proposal submission, in accordance with Section L, and an updated QCP to the Contracting Officer (CO) and Contracting Officer’s Representative (COR) within thirty (30) days of Contract Effective DateAward (see Technical Exhibit 2 – Deliverables Schedule). The Contractor shall submit an updated QCP to the COR within five (5) Business Days of the Government’s requests thereafter. The Contractor shall provide notice to the CO when changes are made to its QCP.

1.5.2. Quality Assurance: The Government will evaluate the Contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan (QASP). This plan is primarily focused on what the Government must do to ensure that the Contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate(s).

1.5.3. On-Site Working Conditions, Holidays and other Closures:

1.5.3.1. Applicable on-site working conditions, holiday requirements, and other closure guidance are provided within OPM 1752.200-70.

1.5.3.2. Contractor personnel attendance at Government social events, such as the annual picnic, holiday parties, etc., is at the Contractor’s discretion. Contractor personnel shall obtain the approval of their company’s supervisor prior to the event. Contractor personnel shall coordinate attendance with the COR and ensure no delay in performance or degradation in services will occur as a result of contractor personnel attendance at any Government social event. The Government is not responsible for reimbursing any expenses to the Contractor for attending any Government social event.

1.5.4. Hours of Operation: The Contractor is responsible for conducting business, in accordance with OPM 1752.200-70 On-Site Working Conditions (July 2005). The Government expects the Contractor will establish normal operating hours under this contract between 5:30 a.m. and 6:00 p.m. The Contractor must maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS. When hiring personnel, the Contractor shall keep in mind that the stability and continuity of the workforce are essential. The Contractor’s Program Manager and the COR shall consult and coordinate on any proposed alternate work schedule that may be arranged depending on the operational tempo/needs of the mission.

1.5.5. Place of Performance: The work to be performed under this contract will be performed at

Boyers, PA, St. Louis, MO, or at an alternate approved location, as appropriate for the related effort.

1.5.6. Type of Contract: This contract is a single award FFP contract. The maximum contract value is based on the highest priced band, per month, for the duration of the contract, inclusive of all option periods, the Transition to Department of Defense (DoD) Contract Line Item Number (CLIN) 6001, and the Phase-Out Transition-Execution CLIN 6002.

1.5.7. Security Requirements: Contractor personnel performing work under this contract must meet the security requirements, as identified in Section H.3 of the contract and must maintain the level of security required for the life of the contract.

1.5.7.1. Physical Security: The Contractor shall be responsible for safeguarding all

Government equipment, information and property provided for Contractor use. At the close of each work period, Government facilities, equipment, and materials shall be secured. The Contractor shall safeguard and secure the identified equipment, information, property, facilities, and materials in accordance with the Office of Personnel Management (OPM)-Federal Investigative Services (FIS) Security Manual (reference 6.1.1(c)) and OPM-NBIB Policy on the Protection of Personally Identifiable Information (PII) (reference 6.1.1(d)).

1.5.7.2. Keys and Key Card Control, to include Common Access Cards (CAC) / Personal

Identity Verification (PIV) cards: The Contractor shall establish and implement methods of making sure all keys and key cards issued to the Contractor by the Government are not lost or misplaced and are not used by unauthorized persons, in accordance with the security requirements provided in Section H.3.4 of this contract.

The Contractor shall immediately report any occurrences of lost key cards to the COR.

1.5.8. Special Qualifications: All Contractor personnel performing services under this effort shall receive a favorably adjudicated background investigation at the appropriate level. Levels of investigation may vary between Tier 3 and Tier 5, depending on the specific duties required, and ongoing reinvestigations will be required.

1.5.9. Training: Contractor personnel performing under this contract shall complete all applicable

Government training. A list of all required/mandatory training to be completed by its employees providing support under this contract will be provided by the COR. Training may include training related to the following: Information Technology (IT) Security, Cyber Security, Privacy and PII, Workplace Violence, Sexual Harassment, and DoD) specific training requirements.

1.5.10. Post Award Orientation: The Contractor agrees to attend any post award conference convened by the contracting activity or contract administration office in accordance with Federal Acquisition Regulation (FAR) Subpart 42.5.

1.5.11. Contracting Officer Representative (COR): The COR will be identified by separate letter.

The COR monitors all technical aspects of the contract and assists in contract administration. The COR is authorized to perform the following functions: assure that the Contractor performs the technical requirements of the contract; perform inspections necessary in connection with contract performance; maintain written and oral communications with the Contractor concerning technical aspects of the contract; issue written interpretations of technical requirements, including Government drawings, designs, and specifications; monitor Contractor's performance and notify both the CO and Contractor of any deficiencies; coordinate availability of Government furnished property, and provide site entry of Contractor personnel. A letter of designation issued to the COR, a copy of which is sent to the Contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the contract.

1.5.12. Key Personnel: In addition to the requirements of OPM 1752.209-71, the Contractor shall retain and maintain key personnel as identified in section H.4.3. When applicable, Key Personnel must meet the requirements listed in OPM 1752.239-81. The following are considered key personnel by the Government:

Program Manager;

Quality Control Manager; and Information Technology (IT) Manager o The IT Manager may, but is not required to, serve in any of the roles listed within OPM 1752.239-81, including as the Information System Security Officer (ISSO).

1.5.12.1. The Contractor shall notify the Government, through the submission of a Change of

Key Personnel Report to the CO, upon removing, replacing, or diverting any of its Key Personnel. The Change of Key Personnel Report shall include justification (including substitutions with resumes) with sufficient detail to permit the change on the Contract.

The list of key personnel incorporated into the Contract award may be amended from time to time during the course of the performance to add or delete personnel, so long as all related contract requirements are met.

1.5.12.2. The Government will not directly or indirectly supervise or direct Contractor employees. If the Contractor accepts the direction of any Government employee other than the CO/COR it will not be considered contractually binding. The COR will only provide the Contractor with technical direction in accordance with the terms of the contract.

1.5.13. Contractor Manpower Reporting: The Contractor shall report ALL contractor labor hours

(including subcontractor labor hours) required for performance of services provided under this contract, in accordance with FAR 52.204-14. Reporting inputs will be for the labor executed during the period of performance (PoP) during each Government fiscal year (FY), which runs October 1 through September 30. While inputs may be reported any time during the FY, all data shall be reported no later than October 31 of each calendar year.

1.5.14. Identification of Contractor Employees: All Contractor personnel attending meetings, answering Government telephones, and working in other situations where their contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are Government officials. While on duty, Contractor personnel with PIV/badge or identification distinguishing their contractor status shall ensure such identification is prominently displayed at all times. All other use of Contractor identification shall comply with Section H.3 of this contract. The Contractor shall also ensure that all documents or reports produced by Contractor employees are suitably marked as contractor products or that Contractor participation is appropriately disclosed.

1.5.15. Contractor Travel: The Government does not anticipate the Contractor incurring any travel costs during performance of this requirement. Funding for travel requirements is not currently included under this contract and if travel is required, funding will be added by the Contracting Officer through a modification. If travel is added, reimbursement of transportation, lodging, meals, and incidental expenses are allowable subject to the limitations contained in FAR 31.205-46 and the limitation of funds specified in this contract. All travel requires prior Government approval/authorization and notification to the COR.

1.5.16. Organizational Conflict of Interest: Subcontracting or entering into a teaming arrangement is not limited; however, a risk mitigation strategy must be submitted with the proposal or at any time during the life of this contract when a primary contractor for another OPM investigative or investigative support Contract is going to be added as a subcontractor or team-member. The Government reserves the right to approve or reject the proposed risk mitigation strategy before the subcontractor or team-member is added to the contract.

1.6. Period of Performance (PoP): The PoP of this contract is for a 12-month base period followed by four 12-month option periods. Each CLIN has a defined PoP.

1.7 Executive Order: During the PoP of this contract, it is the understanding and assumption of NBIB that this mission will be assumed by DoD. NBIB anticipates an Executive Order (EO) and related transition implementation plan, which will likely be applicable to this contract during performance. If and when this transition occurs, applicable DoD regulations and policies, as listed in attachment J.6, Transition to DoD, will be applicable to this requirement and will be incorporated into this contract via modification. At the time of the Executive Order, the Government will exercise optional CLIN 6001 to make effective all regulations and policies.

PART 2

DEFINITIONS & ACRONYMS

2. DEFINITIONS:

2.1. DEFINITIONS:

2.1.1. CONTRACTOR. A supplier or vendor awarded a contract to provide specific supplies or service to the Government. The term used in this contract refers to the prime.

2.1.2. CONTRACTING OFFICER. A person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the Government. Note: The only individual who can legally bind the Government.

2.1.3. CONTRACTING OFFICER'S REPRESENTATIVE (COR). An employee of the U.S.

Government appointed by the contracting officer to administer the contract. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

2.1.4. DEFECTIVE SERVICE. A service output that does not meet the standard of performance associated with the Performance Work Statement.

2.1.5. DELIVERABLE. Anything that can be physically delivered, but may include non-manufactured things such as meeting minutes or reports.

2.1.6. RESERVED

2.1.7. PHYSICAL SECURITY. Actions that prevent the loss or damage of Government property.

2.1.8. QUALITY ASSURANCE. The Government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

2.1.9. QUALITY ASSURANCE SURVEILLANCE PLAN (QASP). An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance.

2.1.10. QUALITY CONTROL. All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

2.1.11. SUBCONTRACTOR. One that enters into a contract with a prime contractor. The Government does not have privity of contract with the subcontractor.

2.1.12. WORK DAY. The number of hours per day the Contractor provides services in accordance with the contract.

2.1.13. WORK WEEK. Monday through Friday, unless specified otherwise.

PART 3

GOVERNMENT FURNISHED PROPERTY, EQUIPMENT, AND SERVICES

3. GOVERNMENT FURNISHED ITEMS AND SERVICES:

3.1. Services: The Government will provide the following services:

IT Equipment Helpdesk Support Telephone Service (specific to Boyers, PA and St. Louis, MO only) Telephone Technical Support Facility Access and Shuttle Service, as applicable

3.2. Facilities: The Government will provide workspace for the contractor staff to provide the functions outlined in the PWS to include desk space, telephone service (landlines), computers, and other items necessary to maintain an office environment at the Boyers, PA and St. Louis, MO offices. An inventory list including Government-provided workspaces is provided as Attachment J.8. All additional required space shall be at the Contractor’s expense.

3.3. Utilities: All utilities in Government leased/owned facilities will be available for the contractor’s use in performance of tasks outlined in this PWS. The Contractor shall instruct employees in utilities conservation practices. The contractor shall be responsible for operating under conditions that preclude the waste of utilities. For example; turning off the water faucets or valves after using the required amount to accomplish cleaning.

3.4. Equipment: In addition to the items provided in the inventory list in Attachment J.8 – Workspace Inventory List, the Government will provide the following equipment:

High Speed Scanners;

Imaging Scanners and Printers;

Document Reproduction and paper;

Microfilm Machines (readers and makers);

Office furniture/workstations;

Desktop computers, modems, and software and applications to perform work within the NBIB Enterprise Systems suite environment;

Typewriters (if applicable) NBIB software: 3270 Mainframe Terminal Emulator, Fieldwork Reporting

Application, Virtual Private Network (VPN) Client, and a Network Access Control Client

OPM will provide a limited number of Windows To Go sticks, in the event a vendor wishes to perform all or part of the work outside of the NBIB owned and operated facilities. Windows To Go sticks may be replaced during the life of this contract with Virtual Desktop Infrastructure (VDI).

3.5. Materials: The Government will provide the following materials:

Temporary Badge Material;

Preprinted forms, including case folders and other printed materials, necessary for case processing;

OPM/NBIB standard forms;

Relevant agency regulations, policies, and procedures;

Electronic data linkage to databases determined by NBIB to be necessary to complete work under this Contract;

PIV cards CAC upon transition to DoD

3.6. Reporting GFE Issues: The Contractor shall report all disruptions, service-outages, and defects to the COR for all GFE listed in this section.

3.7. Equipment Maintenance: The Contractor shall be responsible for the routine maintenance of GFE. In addition, the Contractor shall be responsible for incidentals resulting from Contractor use of the GFE.

PART 4

CONTRACTOR FURNISHED ITEMS AND SERVICES

4. CONTRACTOR FURNISHED ITEMS AND RESPONSIBILITIES:

4.1. General: The Contractor shall furnish all supplies, equipment, facilities and services, except those listed in Part 3 of the PWS, required to perform work under the PWS.

4.2. Materials: The Contractor shall provide basic office supplies for use in the performance of work under this contract.

4.3. Equipment: The Contractor shall provide the following equipment:

Printers and scanners, to include toners and maintenance;

If the contractor provides laptops, offers telework, or designates a Government approved offsite location, etc., the Contractor shall provide Government-approved computer equipment.

PART 5

SPECIFIC TASKS

5. CPOC Requirement Tasks:

5.1 Basic Services: The Contractor shall provide CPOC services directly related to Federal background investigation processing, which include the following objectives: 1) Facility Monitoring, 2) Case Processing, 3) Program Management, and 4) NBIS Implementation Services. All functions will be provided and conducted in accordance with the Processes and Procedures document(s) (reference 6.1.1(g)).

5.2 Facility Monitoring: The Contractor shall provide Facility Monitoring Services, to include Telephone and Switchboard Services and Security Services, as follows:

5.2.1 Telephone and Switchboard Services

5.2.1.1 The Contractor shall screen and direct all telephone calls received at the processing facility and ensure they are directed to the appropriate individuals.

5.2.1.2 The Contractor shall perform paging over the processing facility intercom system and make announcements as instructed by authorized facility personnel.

5.2.1.3 The Contractor shall establish normal operating hours sufficient to meet the requirements in the PWS and Processes and Procedures document(s) (reference 6.1.1(g)).

5.2.2 Security

5.2.2.1 The Contractor shall monitor entrances to the facility identified within

Attachment J.9 –Iron Mountain Workspace and verify all personnel, to include visitors, have appropriate access credentials.

5.2.2.2 The Contractor shall provide escort duties for visitors that do not have the proper security access level for the facility.

5.2.2.3 The Contractor shall perform daily physical security functions in accordance with the OPM-FIS Security Manual, June 2012 (reference 6.1.1(c)).

5.2.2.4 The Contractor shall provide emergency service functions to ensure the physical security of the facility and all personnel during an emergency, in accordance with the applicable Processes and Procedures document(s) (reference 6.1.1(g)).

5.3 Case Processing: The Contractor shall provide Case Processing Services, to include

Application Ingestion Services, Case Maintenance Services, and Item Level Processing, as follows:

5.3.1 Application Ingestion

5.3.1.1 The Contractor shall validate and process applicants’ application prior to case scheduling to ensure the application is complete in accordance with the Requesting NBIB Personnel Investigations (INV15) (reference 6.1.2.(e)) and Federal Investigative Standards (FIS) (reference 6.1.1(j)).

5.3.1.2 The Contractor shall take action on applications in accordance with INV15

(reference 6.1.2.(e)) and FIS (reference 6.1.1(j)).

5.3.1.3 The Contractor shall validate that the case scheduled in accordance with

INV15 (reference 6.1.2.(e)) and FIS (reference 6.1.1(j)).

5.3.1.4 The Contractor shall make appropriate remediating action as necessary to schedule cases in the existing NBIB Enterprise System and/or its successor system NBIS in accordance with INV15 (reference 6.1.2.(e)) and FIS (reference 6.1.1(j)).

5.3.2 Case Maintenance

5.3.2.1 The Contractor shall “image” (digitally archive case material from hardcopy receipt) and file all necessary case material to ensure hard copy and electronic files are complete.

5.3.2.2 The Contractor shall monitor cases throughout investigative process and take appropriate actions for case delivery.

5.3.3 Item Level Processing

5.3.3.1 The Contractor shall ensure that all assigned items comply with the FIS

(reference 6.1.1(j)).

5.3.3.2 The Contractor shall search, process, update, coordinate with data providers and otherwise take action on items to ensure assigned items are complete and compliant in accordance with the FIS (reference 6.1.1(j)).

5.3.4 Case Rework: The Contractor is responsible to produce sufficient quality work to pass quality review. In the event that the work does not, the Contractor is required to complete rework to pass the quality threshold within three (3) business days.

5.4 Program Management: The Contractor shall provide Program Management Services, to include services related to maintenance of Processes and Procedures documents (reference 6.1.1(g)), Workload Capacity, Training, and development of Deliverables for all actions covered under the scope of this contract, as follows:

5.4.1 Processes and Procedures

5.4.1.1 The Contractor shall maintain Processes and Procedures documents (reference

6.1.1(g)) which describe all accurate step by step procedures followed in performing the functions included in this contract (excluding administrative actions specific to the contractor that do not aid in the completion of the task).

5.4.1.2 The Contractor shall update the Processes and Procedures documents

(reference 6.1.1(g)) with changes due to actions proposed or directed by the Government or proposed by the contractor, in accordance with Technical Exhibit 2 – Deliverables Schedule. The Government will review the recommendations and provide approval, concerns, or rejection. The Contractor shall update the Processes and Procedures documents with approved changes, in accordance with Technical Exhibit 2 – Deliverables Schedule.

5.4.2 Workload Capacity: The workload will fluctuate during the life of this contract.

The Contractor shall make proactive and responsive adjustments to changes in workloads, ensuring timeliness and quality performance standards are met. The Contractor shall provide a Workload Capacity Plan detailing its strategy to handle fluctuations in workload, in accordance with Technical Exhibit 2 – Deliverables Schedule.

5.4.3 Training

5.4.3.1 The Contractor shall complete training, as required, to include Information Technology, Security, Vehicle, Emergency Response, and other Government-mandated training. Specific training requirements will be provided by the COR listing all mandatory training to be completed by its employees providing support under this contract.

5.4.3.2 The Contractor shall ensure all contractor personnel are adequately trained to perform the functions set forth in this requirement. The Contractor shall provide a Training Plan and Material to include a description of the strategy to provide ongoing refresher training and rolling NBIS training (when applicable) throughout the full performance period of this contract, in accordance with Technical Exhibit 2 – Deliverables Schedule.

5.4.4 Contractor/Government Meetings

5.4.4.1 Monthly Meetings – The contractor and the COR will meet no less than monthly, to discuss performance requirements, major milestones, deliverables not previously reviewed, and topics as determined by the COR, contractor and/or the Contracting Officer/Specialist. The contractor will provide an agenda 1 business day in advance of the meeting and meeting minutes within 2 business days following the meeting. The meeting minutes will be reviewed by the COR for necessary changes and returned to the contractor. The contractor will finalize the meeting minutes within 2 business days of return form the COR and issue to the COR and the Contracting Officer/Specialist via email.

5.4.4.2 Quarterly Reports and Meetings – The contractor shall compile quarterly and contract year-to-date performance statistics, in accordance with the performance requirements summary, which shall be submitted to the COR and Contracting Officer on a quarterly basis. The contractor may be asked to host or attend a more formalized quarterly review, which will be held at the discretion of the Government. The site and time will also be at the discretion of the Government, and will be at no additional cost to the Government. This meeting will allow for the Contractor and Government to bring up any performance issues or achievements, and to resolve any concerns. The contractor shall be prepared to present on topics related to performance, achievements, and issues associated with the work performed under this effort.

At these meetings the CO/COR will apprise the contractor of how the Government views the contractor’s performance, as well as the results of related inspection reports, and the contractor shall apprise the Government of problems, if any, being experienced. The Government may request additional reports independent of the quarterly meetings to address management issues.

5.4.5 Staffing Plan: The Contractor shall provide a Staffing Plan in accordance with Technical Exhibit 2 – Deliverables Schedule. The Contractor’s Staffing Plan shall include a general description of the overall staffing that will be provided to successfully meet the requirements of the contract, as well as the organization, program management and staffing capabilities, including subcontractors, which support the Contractor’s ability to meet the requirements of this contract.

5.4.6 Deliverables: The Contractor shall provide the following deliverables in accordance with Technical Exhibit 2 – Deliverables Schedule. Additional deliverables may be requested during the life of this contract.

Processes and Procedures Workload Capacity Plan Staffing Plan

Training Plan and Material Quality…