20230123 PWS SCAB ESS Maintenance Service Contract Final ao 23FEB23.pdf

United States Army South (ARSOUTH) Soto Cano Air Base (SCAB), Honduras Performance Work Statement (PWS)

Preventive Maintenance Service and Repairs for Electronic Security Systems (ESS) 29 March 2023

Part 1 General Information

1. GENERAL: This is a non-personal services contract under which the personnel rendering the services are not subject, either by the contract’s terms or by the manner of its administration, to the supervision and control usually prevailing in relationships between the Government and its employees. The United States (U.S.) Government shall not exercise any supervision or control over the Contractor’s employees performing the tasks herein. Such contract employees shall be accountable solely to the Contractor who, in turn shall be responsible to the U.S. Government.

1.1 Description of Services/Introduction: The Contractor shall provide all personnel, equipment, tools, materials, supervision, non-personal services, and other items necessary to procure, install, service and maintain Electronic Security Systems (ESS); and other related electronic systems at Soto Cano Air Base (SCAB), Honduras.

1.2 Background: The SCAB ESS was designed and installed by US Army Corps of Engineers (USACE) in 2019.

The ESS is used by base security forces to detect intruders, assess intrusions, display intrusions, transmit data, control entry, and delay and deny entry. The system provides an electronic means of accomplishing area or point intrusion detection, alarm reporting and display, remote alarm assessment, and alert security forces to intrusions to enhance the protection of SCAB resources and facilities. The SCAB ESS is an integrated electronic system consisting of interior and exterior Intrusion Detection Systems (IDS), Closed Circuit Television (CCTV) and Immediate Visual Assessment (IVA) systems including IVA/CCTV recording, Automated Access Control Systems (ACS), Data Transmission Media (DTM), and alarm reporting systems. The Windows-based workstation uses Avigilon 5 software for CCTV monitoring and System Galaxy for IDS. The system is composed of pan tilt zoom (PTZ) cameras, still cameras, fixed camera s, thermal cameras, electronic switches, door sensors, circuit board panels, central control stations, and card readers. SCAB ESS equipment is in various locations on SCAB including interior and exterior applications on buildings, towers, canopies, and mobile platforms. Refer to Attachment #3 (SCAB ESS Inventory List) for IDS/CCTV components installed by USACE in 2019. Preventive maintenance, corrective maintenance, installation, and operator training will ensure SCAB maintains an operational 24/7 security posture consistent with DoD and Host Nation requirements.

1.3 Objectives: This contract is to provide engineering, procurement, installation, testing, maintenance, service, and training for ESS and other related electronic systems on SCAB.

1.4 Scope: This contract requires Contractor to have the capability to respond to multiple requests for work at SCAB, Honduras. The services include, but are not limited to, planning, procurement, installation, maintenance, and service as further described within Part 5. The contract is for the maintenance of Government-owned equipment, modifications to existing equipment, local operator training, and the installation of new equipment. Contractor shall provide both preventive and corrective maintenance on sensors, ACS/biometric systems, IVA, and CCTV cameras.

These systems consist of all equipment and components necessary for the proper operation of access control, intrusion detection, IVA/ CCTV systems, including IVA/CCTV recording. The Contractor shall provide a 24-hour service call phone number to the Government to submit maintenance service orders.

1.5 Period of Performance: The period of performance shall be for one (1) Base Period of twelve months, from 29 March 2023 to 28 March 2024) and four (4) 12-month option years, from 29 March 2024 to 28 March 2028.

1.6 General Information:

1.6.1 Quality Control Plan (QCP): The Contractor shall develop, implement, and maintain a QCP and program to ensure all work described in this contract is performed at or above the standard defined in the Performance Requirements Summary (PRS). The QCP is developed by the contractor for its internal use to ensure that it performs and delivers high-quality service. The Contractor’s QCP is how the contractor ensures all work complies with the requirements of the contract. The QCP identifies and corrects potential and actual problem areas throughout the entire scope of the contract.

Performance Work Statement (PWS)

Preventive Maintenance Service and Repairs for Electronic Security Systems (ESS)

1.6.1.1 The contractor shall develop and implement procedures to identify, prevent, and ensure non -recurrence of defective services. The QCP shall be submitted within thirty (30) days of contract award to KO and Contracting Officer’s Representative (COR). After acceptance of the QCP, the contractor shall receive the contracting officer’s (KO) acceptance in writing of proposed changes to the QC procedures. The contractor shall submit QCP changes within five (5) days to the KO and COR for review and approval prior to implementation.

1.6.1.2 The Quality Control Plan shall address as a minimum:

1.6.1.2.1 Inspection Program: Included shall be a quality control inspection program covering all general and specific tasks included in the contract scope of work. It shall specify tasks or areas to be inspected on a scheduled or unscheduled basis, the manner in which inspections are to be conducted, the titles of the individuals who will perform the inspections, and the percentage of the work that will be inspected on a recurring basis. In developing this inspection program, the Contractor shall identify the key activities and associated characteristics in each process that have a significant influence on specific services and provide for methods for evaluation of the selected characteristics.

1.6.1.2.2 Deficiency Identification: The QCP shall include a method of identifying deficiencies in the quality of services performed before the level of performance becomes unacceptable as defined in the PRS. This shall contain processes for corrective action without dependence upon Government direction.

1.6.1.2.3 Deficiency Correction: The program shall contain process control and process performance measurement procedures that shall include how the Contractor shall implement preventive corrective actions. The Contractor shall demonstrate that it has designed quality into the delivery of services thereby mitigating the risk(s) associated with delivery of deficient or nonconforming services.

1.6.1.2.4 Documentation and Enforcement: The QCP shall include a method of documenting and enforcing quality control operations of both prime contractor and subcontractor work; including inspection and testing.

1.6.1.2.5 Trend Analysis. The QCP shall include a method of performing trend analysis and assessments through the use of metrics.

1.6.1.2.6 Surveillance Methods: The QCP shall contain specific surveillance techniques for all contract services.

The surveillance methods shall be comprehensive and adaptable to the reporting system of the plan.

1.6.2 Operations Security (OPSEC) SOP/Plan Requirements: The Contractor shall implement and maintain an OPSEC program for preventing the disclosure of critical information or sensitive information which could jeopardize the Government’s ability to execute its mission or to adequately protect its personnel and/or equipment.

The Contractor shall develop an OPSEC Standing Operating Procedure (SOP)/plan within 90 calendar days of contract award to the COR or KO to be reviewed and approved by the Government OPSEC Officer on the supporting installation. The SOP must contain a training plan that includes an initial OPSEC brief, continuous awareness, and annual OPSEC training. Awareness/training includes, but not limited to information disclosure via letters, conversations, photographs, resumes, electronic mail (e-mail), Social media/networking sites, dissemination of information and documents disposal. OPSEC Program shall fully comply with the provisions of Army Regulation (AR) 530-1, Operations Security.

1.6.3 Quality Assurance (QA): The government shall evaluate the contractor’s performance under this contract in accordance with (IAW) the Quality Assurance Surveillance Plan. This plan is primarily focused on what the Government must do to ensure that the contractor has performed IAW the performance standards and contract quality requirements are met. “Contract quality requirements” means the technical requirements in the contract relating to the quality of the product or service and those contract clauses prescribing inspection, and other quality controls incumbent on the contractor, to ensure the product or service conforms to the contractual requirements. It defines how the performance standards will be applied, the frequency of surveillance, the performance threshold, and deductions, if applicable.

Performance Work Statement (PWS)

Preventive Maintenance Service and Repairs for Electronic Security Systems (ESS)

1.6.4 Recognized Holidays: The following are recognized United States (US) holidays. The Contractor will not be required to perform scheduled preventive maintenance services on these days. SCAB may require the performance of unscheduled corrective maintenance/service call maintenance services during holiday periods.

New Year’s Day Labor Day Martin Luther King Jr.’s Birthday Columbus Day President’s Day Veteran’s Day Memorial Day Thanksgiving Day Juneteenth Christmas Day Independence Day

1.6.5 Hours of Operation: The contractor is responsible for conducting routine or scheduled business between the hours of 0730-1630 CST Monday through Friday, except Federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings. For other than firm fixed price contracts, the contractor will not be reimbursed when the government facility is closed for the above reasons. The Contractor must, at all times, maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons.

1.6.6 Place of Performance: The work to be performed under this contract will be performed at Soto Cano Air Base and Palmerola International Airport, Comayagua Department, Republic of Honduras.

1.6.7 Type of Contract: The Government anticipates the award of a firm fixed price type contract.

1.6.8 Access and General Protection Policy and Procedures:

1.6.8.1 FPCON: In addition to the changes otherwise authorized by the changes of clause of contract, should the US Government Force Protection Condition (FPCON) at any individual installation change, the Government may require changes in contractor security matters or process in accordance with Department of Defense Instruction (DoDI) 2000.16. During FPCON Charlie and Delta, only contract services that have been deemed “mission essential” by the Government will continue. “Mission Essential” services are designated by (ME) in Part 5. Other contract services will resume when the FPCON is reduced to Bravo or lower.

1.6.8.2 Physical Security: The contractor shall be responsible for safeguarding all government equipment, information, and property provided for contractor use. At the close of each work period, government facilities, equipment, and materials shall be secured IAW AR 190-13, “The Army Physical Security Program”.

1.6.8.3 Escorts: All contract employees, including subcontractor employees who are not in possession of the appropriate security clearance or access privileges, will be escorted in areas where they may be exposed to classified and/or sensitive materials and/or sensitive or restricted areas. Personnel without security clearances will be escorted at all times by US security personnel or by an individual designated by the Contracting Officer Representative (COR) while on SCAB. Maintenance and repair personnel performing services within the Sensitive Compartmented Information Facility (SCIF), shall be escorted by TOP SECRET cleared and SCI indoctrinated personnel if only SECRET cleared.

1.6.8.4 Personnel Security Clearance Requirements: Contractor personnel performing work under this contract must have an active personnel security clearance at the SECRET level in the Defense Information Security System (DISS) at time of the proposal submission, and must maintain the level of security required for the life of the contract. The security requirements are IAW with the attached DD Form 254, “Department of Defense (DOD) Security Classification Specification.” The Contractor shall ensure that contractor employees and sub-contractor employees performing services under this contract comply with FAR 52.204 -2, Security Requirements when the employee has access to information classified “Confidential,” “Secret,” or “Top Secret.” The Contract will ensure the employee complies with the Security Agreement (DD Form 441), including the National Industrial Security

Performance Work Statement (PWS)

Preventive Maintenance Service and Repairs for Electronic Security Systems (ESS)

Program Operating Manual (DOD 5220.22-M), and any revisions to DOD 5220.22-M, notice of which has been furnished to the Contractor.

1.6.8.5 Background Checks: The Contractor shall ensure contractor employees and subcontractor employees performing services under this contract have passed a security check conducted by the Host Nation Police Department of their residence or the State Police Department of their U.S. residence. Security checks that have been completed as part of a personnel security clearance background investigation, or a previous background check that was a condition of employment, meet this requirement. Documentation of these checks will be made available to the KO or COR within five (5) business days upon request. Individuals participating in this contract must be willing to undergo a US government screening process, to include but not limited to participation in screening interviews and biometric checks. The Government retains the right to exclude any employee from performance of duties under this contract if a background security check reveals an employee is a security risk. The exclusion of a n employee for security reasons will not relieve the Contractor from performance of services required under this contract. If the Government determines additional background checks are required, and upon request from the Government, the Contractor shall provide to the KO or COR within five (5) business days, the following information on any contractor or subcontractor employee performing services under this contract:

• Full birth name

• Married name (if applicable)

• SSN or local equivalent (ID card number)

• Date of birth

• Place of birth (city, country)

1.6.8.5.1 Background Check Notification Requirements: If a background check on any employee or subcontractor employee performing services under this contract, whether the check was conducted as a condition of employment or as part of the contract with the Government, reveals any information from any source (including host country law enforcement) of criminal activity by Contractor employees, subcontractors, or subcontractor employees, the Contractor shall immediately notify within 24 hours the KO and COR in writing of that information. The Contractor shall make notification of:

(1) Traffic violations, other than parking, will be reported to the KO or COR only if the contract is for drivers for the Government;

(2) Any suspicious activity by Contractor employees, subcontractors, or subcontractor employees the Contractor believes may pose a risk to U.S. or host nation national security or imminent risk of deadly bodily harm to any person; and

(3) Any actions taken against Contractor employees, subcontractors, or subcontractor employees pursuant to this requirement.

1.6.8.5.2 Remedies: In addition to other remedies available to the Government, the Contractor’s failure to comply with the requirements of this paragraph may result in requiring the Contractor to remove a Contractor employee or employees from the performance of the contract.

1.6.8.5.3 Subcontracts: The Contractor shall include the substance of this paragraph and the preceding paragraph in all subcontracts.

1.6.8.6 Uncleared Contractor Common Access Card (CAC) Credentialing and Access Procedures:

1.6.8.6.1 Contractor Common Access Card (CAC) Eligible Requirements: Reserved

1.6.8.6.1.1 Federal Installation/Facility Access: Contractor and all associated sub-contractor employees shall comply with applicable installation, facility and area commander installation/facility access and local security

Performance Work Statement (PWS)

Preventive Maintenance Service and Repairs for Electronic Security Systems (ESS) policies and procedures (provided by government representative). The employee performing services under this contract shall also provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services, Security Office or the host nation equivalent.

1.6.8.6.2 Contractor Non CAC Eligible Requirements for DOD Facility and Installation Access: Contractor and all associated subcontractor employees shall comply with adjudication standards and procedures using the National Crime Information Center Interstate Identification Index (NCIC-III) and Terrorist Screening Database (TSDB) (Army Directive 2014-05/AR 190-13), applicable installation, facility and area commander installation/facility access and local security policies and procedures (provided by government representative), or, at OCONUS locations, in accordance with status of forces agreements and other theater regulations. The employee performing services under this contract shall provide all information required including biometric information for background checks to meet installation access requirements to the installation Provost Marshal Office, Director of Emergency Services, or Security Office.

1.6.8.7. Employment Eligibility: Contractor shall ensure that all Contractor employees and sub-contractor employees performing services under this contract in the U.S. or its territories have been pre-screened for employment eligibility using the E-verify Program on the Department of Homeland Security website http://www.uscis.gov/e-verify. Personnel that have not met the employment eligibility requirement on this website are not authorized to perform services under this contract. Verification of the eligibility check will be made available to the KO or COR within five (5) calendar days via official email. This requirement is not in lieu of and does not relieve the Contractor from the I -9 Employment Eligibility Verification Forms for employment of personnel.

1.6.8.8 Access to Government Information Systems: Reserved

1.6.8.9. Key Control: Reserved.

1.6.8.9.1 The Contractor shall report any occurrences of lost or duplicate keys/key cards to the KO and the COR (and physical property manager, if applicable) within two (2) hours and to request key or lock(s) replacement. This notification and request for key(s) and lock replacement shall be submitted in writing. The total cost of the replacement may be at the Contractor’s expense.

1.6.8.9.2 Only authorized Contractor personnel shall use Government issued key(s) and/or key card(s). Contractor personnel shall follow security access requirements when entering secure areas. Contractor shall receive appropriate security clearance approval to allow visitor(s) access in secure areas.

1.6.8.10 Lock Combinations: Reserved

1.6.9 Post Award Conference/Contract Periodic Progress Meetings: The Contractor shall attend the post award conference convened by the contracting activity or contract administration office IAW Federal Acquisition Regulation (FAR) Subpart 42.5. The KO, COR, with other Government personnel, as appropriate, may meet periodically with the Contractor to review the Contractor's performance. At these meetings, the KO will apprise the contractor of how the government views the Contractor's performance and the Contractor will apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues.

These meetings shall be at no additional cost to the government.

1.6.10 Contracting Officer Representative (COR): The COR will be identified by separate letter. The COR monitors all technical aspects of the contract and assists in contract administration. The COR is authorized to perform the following functions: ensure the Contractor performs the technical requirements of the contract; perform inspections necessary in connection with contract performance; maintain written and oral communications with the Contractor concerning technical aspects of the contract; issue written interpretations of technical requirements, including Government drawings, designs, specifications; monitor Contractor's performance and notifies both the KO and Contractor of any deficiencies; coordinate availability of government furnished property; and provide site entry http://www.uscis.gov/e-verify

Performance Work Statement (PWS)

Preventive Maintenance Service and Repairs for Electronic Security Systems (ESS) of Contractor personnel. A letter of designation issued to the COR, a copy of which is sent to the Contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates, or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order.

1.6.11 Key Personnel: The following personnel are considered key personnel by the government: Contract Manager, Electronic Security Engineer, and Site Superintendent. The contractor shall provide a contract manager who shall be responsible for the performance of the work. The name of this person and an alternate who shall act for the contractor when the manager is absent shall be designated in writing to the KO within 72 hours of the contract being awarded. The contract manager or alternate shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract.

1.6.11.1 Qualifications for all key personnel are listed below:

1.6.11.1.1 The Contract Manager shall have the full authority as a Company representative in all matters relating to contracts to include but not limited to contracts negotiations, modifications, and proposal submittals. They shall have a minimum of ten (10) years of experience in the contracting field, including five (5) years of experience in a management level capacity. The person selected should have a bachelor’s degree in business or a related field from an accredited university or college. The Contract Manager shall be identified to the Government, along with a current resume, within 72 hours of the contract award.

1.6.11.1.2 The Electronic Security Engineer will represent the company with electronic security system engineering products and solutions. They shall have five a minimum of (5) years of experience in the electronic systems field and demonstrated experience in the project’s functional area. They shall have a bachelor’s or higher degree in engineering from an accredited university or college. The Electronic Security Engineer shall be identified to the Government, along with a current resume, within 72 hours of contract award.

1.6.11.1.3 A Site Superintendent provides site wide management of personnel for routine activities according to established procedures or instructions. They shall ensure compliance with the standards and organizational requirements relative to specific assignments. The site superintendent shall have a minimum of five (5) years of experience related to ESS. They will have experience with Government or industry processes, procedures, standards, methodologies, or tools as relative to the assignment. The Site Superintendent shall have at a minimum a High School diploma, plus technical training related to IDS, IVA/CCTV, and ACS. The Site Superintendent shall be identified to the Government, along with a current resume, within 72 hours of contract award.

1.6.12 Special Qualifications or Certifications: Contractor personnel shall be technically certified to perform installation and maintenance of SCAB ESS subsystem and component with a minimum of three (3) years of experience working on currently installed systems. The Contractor shall provide a list of the personnel performing the work and documentation of their certifications to the KO and COR no later than 48 hours prior to arriving on site. Any individual performing technician services shall have current up -to-date manufacturer-specific certifications for each ESS subsystem and meet DoD 8570 requirements for Cybersecurity.

1.6.12.1 IA/IT Training Certification: Contractor Personnel Certifications: IA/ESE personnel performing services shall be certified in the advanced security certifications corresponding to Information Assurance Technical (IAT) level II and level III IAW DOD 8570.1-M. Available through several accredited on-line and in-residence course options. All Contractor employees and subcontractor employees supporting IA/IT functions must be certified upon contract award as directed in DoD 8570.01-M, DFARS 252.239.7001, and AR 25-2. Baseline certification as stipulated in DoD 8570.01-M must be completed upon contract award.

1.6.13 Identification of Contractor Employees: Contractor employees shall identify themselves as Contractor personnel and shall avoid representing themselves as Government employees. This identification includes meeting attendance, answering Government telephones, email communications, and working in other situations where Contractor status is not obvious. Contractor personnel identification shall be easily identifiable through the display

Performance Work Statement (PWS)

Preventive Maintenance Service and Repairs for Electronic Security Systems (ESS) of badges, name tags, lanyards, etc. The Contractor shall furnish each employee with an identification badge. The badge at a minimum, a picture of the individual’s face, the person’s name, and the name of the contractor. All badges shall be uniform, worn on the outer clothing, and be visible at all time.

1.6.13.1 Badging of Contractor Employees: Reserved

1.6.13.2 Uniform: The Contractor shall provide a standard uniform for all Contractor and subcontractor employees performing services under this contract, and ensure they wear the uniform during appointed duty hours. The uniform may consist of the same type and color shirt for all workers. Company logo is optional. Contractors and crews will not wear military style clothing or fatigues on the installation; the only exception is military style boots may be worn

1.6.13.3 Contractor Travel: Reserved

1.6.14 Other Direct Costs (ODC): Reserved

1.6.15 Data Rights: Reserved

1.6.16 Non-Disclosure Requirements: Performance under this contract may require the Contractor to access data and information proprietary to a Government agency, another Government Contractor, or of such nature that its dissemination or use other than as specified in this work statement would be adverse to the interests of the Government or others. Neither the Contractor, nor Contractor personnel, shall divulge, nor release data or information developed, or obtained under performance of this work statement, except to authorize Government personnel or upon written approval of the KO. The Contractor shall not use, disclose, or reproduce proprietary data, which bears a restrictive legend, other than as specified in this PWS. All documentation showing individual names or other personal information shall apply and shall be controlled and protected under the provisions of the Privacy Act of 1974, Public Law 93-579. United States Code (U.S.C.) Section 552a.

1.6.16.1 Non-Disclosure Statements: The Contractor shall provide signed non-disclosure agreements to the Government within five (5) calendar days prior to commencement of work under the contract, via official email.

Disclosure of information by Contractor personnel may result in Contractor personnel removal from performance of duties under this contract.

1.6.16.2 Advertisement and Social Media : The Contractor shall NOT post information to public website or social media locations, personal or professional, that in any way disclose names, locations, hotel data, participants, discussions, pictures, etc. before, during or after the contract period of performance without the express consent of the Government. The use of propaganda violates DOD Commercial Use of Imagery Guidelines stated at (http://www.defenseimagery.mil/products/DODimagery/commercialuse.html). The Contractor shall not cite any information (e.g., contract information, pictures, locations, etc.) obtained through this contract on any marketing tools to include its company website.

1.6.16.3 Information Assurance: At no time will the Contractor or associated sub-contractor employees transmit government documents or information over using methods that do not meet the security requirements specified in the National Institute of Standards and Technology (NIST) Special Publication (SP) 800-171, "Protecting Controlled Unclassified Information in Nonfederal Information Systems and Organizations" such as personal electronic mail accounts, public digital data storage sites (cloud storage), social media platforms or instant messaging. Ap proved government sites such as Department of Defense (DoD) Secure Access File Exchange (SAFE) at https://safe.apps.mil, or All Partners Access Network (APAN) at https://community.apan.org/, or other transmission means determined by the government must be used.

1.6.17 Organizational Conflict of Interest (OCI): Contractor and subcontractor personnel performing work under this contract may receive, have access to, or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, http://www.defenseimagery.mil/products/DODimagery/commercialuse.html)

Performance Work Statement (PWS)

Preventive Maintenance Service and Repairs for Electronic Security Systems (ESS) etc.) or perform evaluation services which may create a current or subsequent Organizational Conflict of Interests (OCI) as defined in FAR Subpart 9.5. The Contractor shall notify the KO within 24 hours via email, whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the KO to avoid or mitigate any such OCI. The Contractor’s mitigation plan will be determined to be acceptable solely at the discretion of the KO and in the event the KO unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the KO may affect other remedies as he or she deems necessary, including prohibiting the Contractor from participation in subsequent contracted requirements which may be affected by the

OCI.

1.6.18 Phase-in/Phase-Out (PIPO) Period: To minimize any decreases in productivity and to prevent possible negative impacts on additional services, the Contractor shall have personnel on board, during the 30 day phase in/ phase out periods. During the phase in period, the Contractor shall become familiar with performance requirements and conduct an inventory and inspection of all ESS equipment in order to commence full performance of services at the end of the phase-in period.

1.6.19 General Training Requirements:

1.6.19.1 Anti-Terrorism (AT) Level I Training: The Contractor shall complete AT Level I Training within 10 calendar days after contract start date or effective date of incorporation of this requirement into the contract, whichever applies, or 10 calendar days after employment of new personnel, all Contractor employees, including subcontractor employees, who are employed under the contract shall complete AT Level I awareness training within 10 calendar days after contract start date or effective date of incorporation of this requirement into the contract, whichever applies. The contractor shall submit certificates of completion for each affected Contractor employee and subcontractor employee to the COR or KO within 10 calendar days after completion of training by all employees and subcontractor personnel. For Common Access Card (CAC) holders, AT Level I awareness training is available at https://jkodirect.jten.mil, course number “JS-US007-14”. For non-CAC holders, AT Level I awareness training is available at http://jko.jten.mil/courses/atl1/launch.html (this standalone version is intended for non-CAC users without a JKO account only). Training must have been completed within the last 12 months and maintained yearly thereafter. If training cannot be conducted on the website, the Contractor will coordinate with the local AT Officer at their assigned location for classroom training by a Level 2 trained AT Officer and a copy of either the training certificate or the training attendance roster signed by the AT Officer will be maintained by the Contractor.

1.6.19.2 OPSEC Awareness: If the Contractor, or a subcontractor, or employees of either disclose any information that disrupts or harms the Government's operations or activities, then the Government retains the right to exclude any employee from performance of duties under this contract. The exclusion of an employee for security reasons will not relieve the Contractor from performance of services required under this contract. By way of example, personnel shall not sketch or take photos of government facilities or activities, unless related to service to be provided. All government paper products and removable digital storage material that is received, generated, or stored during the contract will be destroyed completely when no longer needed to preclude recognition of information.

1.6.19.3 Information Assurance (IA) Training: Reserved

1.6.19.4 Information Assurance (IA)/Information Technology (IT) Training: Reserved

1.6.19.5 Threat Awareness Reporting Program (TARP Training): Within 30 calendar days after contract start date, effective date of incorporation of this requirement into the contract, or 30 calendar days after employment of new personnel, all Contractor employees, including subcontractor employees, who are employed under the contract and are US Citizens, shall complete TARP training within 30 calendar days after contract start date or effective date of incorporation of this requirement into the contract, whichever applies. The Contractor shall submit certificates of completion for each affected Contractor employee and subcontractor employee to the COR within 10 calendar days after completion of training by all employees and subcontractor personnel. TARP training is available at the Army Learning Management System (ALMS) https://www.lms.army.mil/. Training must have http://jko.jten.mil/courses/atl1/launch.html http://www.lms.army.mil/

Performance Work Statement (PWS)

Preventive Maintenance Service and Repairs for Electronic Security Systems (ESS) been completed within the last 12 months and maintained yearly thereafter. If training cannot be conducted on the website, the Contractor will coordinate with the local Counter Intelligence (CI) Officer at their assigned location for classroom training and a copy of either the training certificate or the training attendance roster signed by the CI Officer will be maintained by the Contractor. Verification of the training will be provided to the Contracting Officer (KO) or Contracting Officer Representative (COR) within 10 calendar days after completion of the training.

1.6.19.6 iWATCH Training: Watch Training: Within five (5) calendar days of contract award and within five (5) calendar days of new Contractor employees commencing work on this contract, all Contractor and sub-contractor employees shall review the web link for iWATCH training located at:

https://www.wood.army.mil/LEC/iWatch/iWatch.htm . This locally developed training will inform employees of the types of behavior to watch for and how to report suspicious activity. Suspicious activity shall be reported to the KO. There is no charge to the Contractor for this review. The burden to complete this training is approximately 20 -minutes per employee.

1.6.19.7 OPSEC Training: All Contractor employees and sub-Contractor employees performing services under this contract will complete Level I OPSEC training within 30 calendar days of employment under this contract. OPSEC Level I training is available at https://jkodirect.jten.mil, course number “EUC-ECJ6-110-N-LB”. Training must have been completed within the last 12 months and maintained yearly thereafter. If training cannot be conducted on the website, the Contractor will coordinate with the local OPSEC Officer at their assign ed location for classroom training by a Level 2 trained OPSEC Officer and a copy of either the training certificate or the training attendance roster signed by the OPSEC Officer will be maintained by the Contractor. Verification of the training will be provided to the COR or KO within five (5) calendar days via official email.

1.6.20 Overseas Training Requirements:

1.6.20.1 Antiterrorism (AT) Awareness Training for Contractor Personnel Traveling: Upon award of the contract, or within 30 days of employment of new personnel performing services under this contract, the Contractor will coordinate with the supporting DoD Agency AT Officer through the COR or KO, for AOR specific AT awareness training for U.S. based Contractor employees and associated subcontractor employees. This training will be updated as required by the supporting installation AT policies. Verification of the training will be made available to the COR or KO within five (5) calendar days via official email.

1.6.20.2 SERE Training: SERE Training: All Contractor employees and subcontractor employees must complete the computer based SERE 100.1 Code of Conduct training course prior to theater entry. Training is available at http://jko.jten.mil. Completed training meets the requirement for three (3) years. Verification of the training will be made available to the KO or COR within five (5) calendar days via official email.

1.6.21 Foreign (OCONUS) Requirements: All U.S. citizen or resident, and TCN contractor personnel not normally residing in the USSOUTHCOM AOR, must comply with the training requirements listed in the Foreign Clearance Guide (FCG). Verification of the training shall be made available to the COR or KO within five (5) calendar days via official email. Additionally, they must receive personal security training that includes at a minimum:

(a) Safety and security issues facing employees within the USSOUTHCOM AOR,

(b) Identifies safety and security contingency planning activities, and

(c) Identifies ways to utilize safety and security personnel and other resources appropriately.

1.6.21.1 Theater and Country Clearance Requirements: Contractor shall ensure all U.S. citizen or U.S. resident Contractor employees and sub-contractor employees performing services under this who are traveling in the USSOUTHCOM AOR follow the requirements identified in the electronic Foreign Clearance Guide (FCG) at https://www.fcg.pentagon.mil/fcg.cfm and must have all necessary passports, visas, and other documents required to enter, exit, or work in the USSOUTHCOM AOR; must have the appropriate DOD identity credential(s); must have the appropriate special area, country, and theater clearance as required in DOD Directive 4500.54E.

http://www.wood.army.mil/LEC/iWatch/iWatch.htm http://jko.jten.mil/ http://www.fcg.pentagon.mil/fcg.cfm

Performance Work Statement (PWS)

Preventive Maintenance Service and Repairs for Electronic Security Systems (ESS)

1.6.21.2 Vetting: The Contractor Company and all associated sub-contractor companies, must have been vetted by the US Embassy in the country which the contract will be performed. For the purposes of this contract, the company is considered vetted if the company is in the country which the contract will be performed unless the company has been previously barred from performing services for the Government. If during a previous vetting process the company was barred from performing service for the Government, then that is grounds for termination of the contract. If the company is located outside of the country which the contract will be performed, the company must be vetted by the US Embassy in the country of performance. Vetting will coordinate through the US Embassy's DOD Security Cooperation Office (SCO) in the country of performance. If during any previous vetting process in other countries, the company is found to be barred from performing services for the Government; this finding is grounds for termination of the contract.

1.6.21.3 Installation Access to DoD Facility or Host Nation Installation: Contractor and all associated subcontractor employees shall comply with applicable installation, facility and area commander installation/facility access and local security policies and procedures. The employee performing services under this contract shall also provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services, Security Office or the host nation equivalent

1.6.21.4 Host Nation Installation Access with No DoD Facility: Contractor and all associated subcontractor employees shall comply with applicable installation, facility and area commander installation/facility access and local security policies and procedures. The employee performing services under this contract shall also provide all information required for background checks to meet installation access requirements to be coordinated by Military Police (MP) Detachment but conducted by host nation installation security office.

1.6.21.5 Deoxyribonucleic Acid (DNA) Samples: The Contractor shall collect a DNA record for all U.S. citizen Contractor and subcontractor personnel traveling to the USSOUTHCOM AOR and shall have arrangements for storage of the DNA referenced specimen through a private facility or arrange for the storage of the specimen by contacting the Armed Forces Repository of Specimen Samples for the Identification of Remains (AFRSSIR) at http://www.afmes.mil/index.cfm?pageid=afdil.afrssir.overview or phone: (302) 346-8800. In addition, U.S. citizen Contractor and subcontractor personnel shall comply with the requirements of DODI 3020.41, Enclosure 3, paragraph 8.b., or its successor.

1.6.21.6 Medical Travel Requirement: Contractor shall ensure that all Contractor employees and subcontractor employees are medically, dentally, and psychologically fit for performance of their duties. All U.S. citizen and third country national (TCN) Contractor and subcontractor personnel must meet the medical screening requirements established by the USSOUTHCOM Commander in the Medical Suitability Screening Regulation (SC Reg 40 -501), as well as the requirements identified in FORCE HEALTH PROTECTION (FHP) GUIDANCE FOR DEPLOYMENT in the USSOUTHCOM AOR or their successors and follow immunization and health protection guidelines outlined therein. All immunizations must be obtained prior to traveling to the USSOUTHCOM AOR. U.S. citizen and TCN Contractor and subcontractor personnel traveling from a country outside of the USSOUTHCOM AOR must travel into the USSOUTHCOM AOR with a current copy of the Public Health Service Form 791, “International Certificate of Vaccination”. In addition, U.S. citizen and TCN Contractor and subcontractor personnel traveling to the USSOUTHCOM AOR are required to be beneficiaries of a medical evacuation plan and service through an insurance plan provided by their employer or paid for individually.

1.6.22 Synchronized Pre-deployment and Operational Tracker (SPOT): Upon award of this contract, or employment of new personnel, the Contractor shall enter Contractor employees and subcontractor employees performing services under this contract into the SPOT database who meet one of the following conditions:

(1) All U.S. citizen and resident, and third country national (TCN) personnel who travel into the

USSOUTHCOM AOR for periods of performance anticipated to exceed 30 consecutive days.

http://www.afmes.mil/index.cfm?pageid=afdil.afrssir.overview

Performance Work Statement (PWS)

Preventive Maintenance Service and Repairs for Electronic Security Systems (ESS)

(2) TCN/LN personnel who reside with or work in the immediate vicinity of U.S. Armed Forces and/or DOD Civilian personnel for periods of performance anticipated to exceed 30 consecutive days.

(3) Private security Contractors and contingency Contractor personnel authorized to carry weapons regardless of proximity to U.S. Armed Forces or DOD Civilian personnel and regardless of the length of the anticipated period of performance.

(4) Contractor and subcontractor personnel with a place of performance in the continental United States, including the USSOUTHCOM Headquarters and Joint Interagency Task Force-South (JIATF-S) Headquarters, that may, within the terms of the contract, deploy to the USSOUTHCOM AOR for periods anticipated to exceed 30 consecutive days.

1.6.22.1 Reserved

Performance Work Statement (PWS)

Preventive Maintenance Service and Repairs for Electronic Security Systems (ESS)

PART 2

DEFINITIONS & ACRONYMS

2. DEFINITIONS AND ACRONYMS:

2.1. Definitions:

2.1.1 Area of Responsibility: The U.S. Southern Command (USSOUTHCOM) area of responsibility (AOR) includes the geographic areas of Antigua and Barbuda, Argentina, Aruba, Barbados, Belize, Bolivia, Brazil, British Virgin Islands, Cayman Islands, Chile, Colombia, Costa Rica, Cuba, Curacao, Dominica, Dominican Republic, Ecuador, El Salvador, Falkland Islands, French Guiana, Grenada, Guadeloupe, Guatemala, Guyana, Haiti, Honduras, Jamaica, Martinique, Mayotte, Montserrat, Nicaragua, Panama, Paraguay, Peru, Saint Barthelme, Saint Martin, Saint Kitts and Nevis, Saint Lucia, Saint Vincent and the Grenadines, Saint Maarten, Suriname, Trinidad and Tobago, Turks and Caicos Islands, Uruguay, and Venezuela.

2.1.2 Contractor: The total contractor organization or a separate entity of it; such as an affiliate, division, or plant that performs its own purchasing.

2.1.3 Contracting officer (KO): A person with the authority to enter into, administer, and/or terminate contracts and make related determinations and findings.

2.1.4 Contracting Officer’s Representative (COR): An individual designated and authorized in writing by the contracting officer to perform specific technical or administrative functions.

2.1.5 Defective Service: A service output that does not meet the standard of performance associated with the Performance Work Statement.

2.1.6 Deliverable: Anything that can be physically delivered, but may include non-manufactured things such as meeting minutes or reports.

2.1.7 Foreign National: A foreign national is not a U.S. citizen. Green card holders are also identified as foreign nationals. A foreign national is further categorized as either a third country national or a local national based on the person’s citizenship and location of performance of duty.

2.1.8 Key Personnel: Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the Key Personnel listed in the SOW. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

2.1.9 Local National: Local nationals are foreign nationals who are citizens of the country where the performance of duty will occur.

2.1.10 Performance Work Statement (PWS): A statement of work for performance-based acquisitions that describes the required results in clear, specific, and objective terms with measurable outcomes.

2.1.11 Physical Security: Protection of the perimeter area, government property, and assets that prevent the loss or damage of Government property.

2.1.12 Quality Assurance: The various functions, including inspection, performed by the government to determine whether a Contractor has fulfilled the contract obligations pertaining to quality and quantity.

Performance Work Statement (PWS)

Preventive Maintenance Service and Repairs for Electronic Security Systems (ESS)

2.1.13 Quality Assurance Surveillance Plan (QASP): A plan describing how the agency will survey, observe, test, sample, evaluate and document the Contractor’s performance in meeting critical performance standards identified in the contract.

2.1.14 Quality Control (QC): Tasks performed by the Contractor to improve the quality of the organization’s output.

2.1.15 Shall: An imperative command; has a duty to or is required to. Denotes that a regulation must be followed unless the contracting officer has obtained a deviation.

2.1.16 Subcontractor: Any supplier, distributor, vendor, or firm that furnishes supplies or services to or for a prime contractor or another subcontractor.

2.1.17 Third Country National: Third country nationals are foreign nationals who are not citizens of the country where the performance of duty will occur.

2.1.18 Work Day: The number of hours per day the Contractor provides services in accordance with the contract.

2.1.19 Work Week: Monday through Sunday, unless specified otherwise.

2.2 Acronyms:

AFFSSIR Armed Forces Repository of Specimen Samples ALMS Army Learning Management System ANSI American National Standards Institute AOR Area of Responsibility AR Army Regulation ATCTS Army Training Certification Tracking System AT…