2-Attachment A - Scope of Work (DHHS26085).docx

Attachment B: Scope of Work

Article 1

DEFINITIONS

1.1 In this contract, the following definitions apply:

“Policy and Procedures” means SMR Policy and Procedures.

“SMR” means Stabilization and Mobile Response, a service that helps families deter children from law enforcement, emergency room departments and out of home interventions to promote the youth staying in their home. Children served are any under the age of 20 who may be facing a mental health, behavioral health, or intellectual disability related challenge, regardless of custody or funding status.

Article 2

SERVICE REQUIREMENTS

2.1 Service Requirements. The Contractor shall:

(1) partner with a provider to create and implement SMR services to stabilize children, youth and families in their home.

(2) provide Stabilization and Mobile Response services in the Western Region; to include Utah, Wasatch, Millard, Juab, Sanpete, Sevier, Wayne, and Piute Counties.

(3) fulfill the requirements as outlined in the Scope of Work and P and P manual.

Article 3

CONTRACTOR QUALIFICATIONS

3.1 Medicaid. The Contractor shall be a current Utah Medicaid Provider.

3.2 Administrative Codes and Directives. The Contractor shall:

(1) comply with Utah Administrative Codes and Directives:

(A) Utah Code §62A-15, part 14;

(B) Utah Administrative Code R523-17, 18, 19; and

(C) Office of Substance Use and Mental Health directives.

3.3 Staffing Requirements. The Contractor shall:

(1) hire licensed clinical mental health therapists and case workers;

(2) identify and train SMR staff within 90 days of hire;

(3) ensure that hired staff complete the following training before providing services:

(A) cardiopulmonary resuscitation (CPR) and First Aid;

(B) Utah Family and Children Engagement Tool;

(C) risk assessments;

(D) de-escalation techniques;

(E) safety planning;

(F) SMR Triage; and

(G) crisis worker certification as defined in Utah Administrative Code R523-18-3(2).

(4) ensure that staff provide family support and services, in person or via phone, at each level of service outlined in the P and P including:

(A) triage services;

(B) general problem-solving support;

(C) mobile response support; and

(D) intensive stabilization support.

(5) ensure that there are staff available from 7:00 AM to 11:00PM to manage incoming calls.

3.4 SAFEFAM. The Contractor shall have a telephone line connected to SAFEFAM, 1-833-SAFE-FAM, to receive incoming phone calls.

Article 4

ADMINISTRATIVE REQUIREMENTS

4.1 Meetings. The Contractor shall attend and participate in all meetings, audits and reviews with the DHHS SMR Director.

4.2 Marketing. The contractor shall coordinate with the DHHS SMR Director to identify and approve effective marketing materials.

4.3 Data Reporting. The Contractor shall:

(1) collect data using the updated SMR data spec within the timelines outlined in the Data and Reporting section of the P and P; and

(2) submit data to the DHHS SMR Director by the 15th of the month.

4.4 Program Audits. The Contractor shall:

(1) audit the SMR program annually and will assess the following:

(A) compliance with the SMR Model;

(B) compliance with the P and P; and

(C) data collection is comprehensive and addresses applicable sections of the P and P.

(2) provide consultation and feedback to assist DHHS in evaluating and improving the SMR Program.

Article 5

DHHS REQUIREMENTS

5.1 Meetings and Reviews. DHHS shall:

(1) include the contractor in the following meetings and reviews:

(A) Monthly during the duration of the contract.

5.2 Communication Support. DHHS shall:

(1) provide standardized communication and marking for specific populations;

(2) act as liaison with the Utah Crisis Line and other stakeholders;

(3) act as the service broker with vendors and service providers who utilize SMR; and

(4) if necessary, facilitate a national SMR consultation.

5.3 Quality Assurance and Oversight. DHHS shall:

(1) coordinate with the Contractor to provide quality assurance and oversight, ensure fidelity to the model and successful outcomes for those receiving SMR services; and

(2) work with the Contractor to identify new approaches and concepts surrounding the execution of SMR within the existing model.

Article 6

FUNDING

6.1 Funding

(1) Year 1 $1,000,000 for the period September 20, 2026 to September 19 , 2027

(2) Year 2 $1,000,000 for September 20, 2027 to September 19, 2028

(3) Year 3 1,000,000 for September 20, 2028 to September 19, 2029

(4) Year 4 1,000,000 for September 20, 2029 to September 19, 2030

(5) Year 5 1,000,000 for September 20, 2030 to September 19, 2031

Article 7

OUTCOME MEASURES

7.1 Outcome. The desired outcome of this contract is to:

ensure children and youth are stabilized in their home and/or community.

7.2 Performance Measure

(1) Measure: 55% of families reporting improved ability to manage crises and maintain safety following SMR services; and

(2) Measure: 60% of SMR services episodes that result in de-escalation of crisis without the need for higher-level interventions; and

(3) Measure: 70% of children and youth receiving SMR services who remain safely stabilized in their home and/or community 30 days after intervention.

7.3 Reporting

Data will be collected, analyzed and reported to DHHS monthly.