Janitorial_RFQ_19PM0718Q0019.doc

Janitorial Contract

19PM0718Q0019

JANITORIAL CONTRACT 19PM0718Q0019

TABLE OF CONTENT

2SECTION 1 - THE SCHEDULE, CONTINUATION TO SF-1449,

219PM0718Q0019, PRICES, BLOCK 23

21.

PRICES AND PERIOD OF PERFORMANCE

5CONTINUATION TO SF-1449, 19PM0718Q0019 SCHEDULE OF SUPPLIES/SERVICES, BLOCK 20 DESCRIPTION/SPECIFICATIONS/WORK STATEMENT

51.

SCOPE OF WORK

92.

MANAGEMENT AND SUPERVISION

103.

LOCATIONS FOR JANITORIAL SERVICES

114.

PERSONNEL

125.

MATERIALS AND EQUIPMENT

136.

RESERVED

137.

INSURANCE

148.

LAWS AND REGULATIONS

149.

TRANSITION PLAN

1410.

DELIVERABLES

1511.

QUALITY ASSURANCE AND SURVEILLANCE PLAN (QASP)

17ATTACHMENT 1

17DESCRIPTION/SPECIFICATIONS/PERFORMANCE WORKSTATEMENT

17GOVERNMENT FURNISHED PROPERTY

18ATTACHMENT 2 - REGIONAL SECURITY OFFICE NAME CHECK FORM

19ATTACHMENT 3 - CHANCERY DETAILED INFORMATION WORKSHEET

20ATTACHMENT 4 - CHANCERY QUARTERLY & SEMI-ANNUAL FLOOR CLEANING SCHEDULE WORKSHEET SAMPLE

22SECTION 2 - CONTRACT CLAUSES

28ADDENDUM TO CONTRACT CLAUSES

28FAR AND DOSAR CLAUSES NOT PRESCRIBED IN PART 12

36SECTION 3 – SOLICITATION PROVISIONS

38ADDENDUM TO SOLICITATION PROVISIONS

38FAR AND DOSAR PROVISIONS NOT PRESCRIBED IN PART 12

40SECTION 4 – EVALUATION FACTORS

41ADDENDUM TO EVALUATION FACTORS

41FAR AND DOSAR PROVISION(S) NOT PRESCRIBED IN PART 12

42SECTION 5 - REPRESENTATIONS AND CERTIFICATIONS

SECTION 1 - THE SCHEDULE, CONTINUATION TO SF-1449,

19PM0718Q0019, PRICES, BLOCK 23

1. PRICES AND PERIOD OF PERFORMANCE

The contractor shall perform janitorial work, including furnishing all labor, material, equipment and services, for the U.S. Embassy Panama. The price listed below shall include all labor, materials, insurance (see FAR 52.228-4 and 52.228-5), overhead, and profit. The Government will pay the Contractor the fixed price per month for standard services and a fixed rate per square meter for any temporary additional services that have been satisfactorily performed.

After contract award and submission of acceptable insurance certificates, the Contracting Officer shall issue a Notice to Proceed. The Notice to Proceed will establish a date (a minimum of ten (10) days from start date listed in Notice to Proceed unless the Contractor agrees to an earlier date) on which performance shall start.

Because Temporary/Additional Services are based on indefinite delivery /indefinite quantity, the minimum and maximum amounts are defined below:

Minimum: The Government shall place orders totaling a minimum of 50 square meters. This reflects the contract minimum for each year of the contract.

Maximum: The amount of all orders shall not exceed 5,000 square meters. This reflects the contract maximum for each year of the contract.

The performance period of this contract is from the start date in the Notice to Proceed and continuing for 12 months, with four (4), one-year options to renew. The initial period of performance includes any transition period authorized under the contract.

1.1. VALUE ADDED TAX

VALUE ADDED TAX. Value Added Tax (VAT) is not applicable to this contract and shall not be included in the CLIN rates or Invoices because the U.S. Embassy has a tax exemption certificate from the host government.

1.2. BASE YEAR

A. Standard Services. The firm fixed price for the Base Year of the contract is:

B. Temporary Additional Services. The unit price (firm-fixed-price) is:

5,000

C. DBA Insurance. The unit price (firm-fixed-price) is:

D. Total Price for Base Year = A+B+C

1.3. Option Year 1 Prices (Option Term: Twelve (12) Months)

A. Standard Services. The firm fixed price for Option Year 1 of the contract is:

B. Temporary Additional Services. The unit price (firm-fixed-price) is:

5,000

C. DBA Insurance. The unit price (firm-fixed-price) is:

D. Total Price for Option Year 1 = A+B+C

1.4. Option Year 2 Prices (Option Term: Twelve (12) Months)

A. Standard Services. The firm fixed price for Option Year 2 of the contract is:

B. Temporary Additional Services. The unit price (firm-fixed-price) is:

5,000

C. DBA Insurance. The unit price (firm-fixed-price) is:

D. Total Price for Option Year 2 = A+B+C

1.5. Option Year 3 Prices (Option Term: Twelve (12) Months)

A. Standard Services. The firm fixed price for Option Year 3 of the contract is:

B. Temporary Additional Services. The unit price (firm-fixed-price) is:

5,000

C. DBA Insurance. The unit price (firm-fixed-price) is:

D. Total Price for Option Year 3 = A+B+C

1.6. Option Year 4 Prices (Option Term: Twelve (12) Months)

A. Standard Services. The firm fixed price for Option Year 4 of the contract is:

B. Temporary Additional Services. The unit price (firm-fixed-price) is:

5,000

C. DBA Insurance. The unit price (firm-fixed-price) is:

D. Total Price for Option Year 4 = A+B+C

1.7. Grand Total of Base and All Option Years

Base Year Total

Option Year 1 Total

Option Year 2 Total

Option Year 3 Total

Option Year 4 Total

Grand Total- Base and All Option Years

CONTINUATION TO SF-1449, 19PM0718Q0019 SCHEDULE OF SUPPLIES/SERVICES, BLOCK 20 DESCRIPTION/SPECIFICATIONS/WORK STATEMENT

2. SCOPE OF WORK

The purpose of this fixed price contract is to obtain janitorial services for real property owned by the U.S. Government Chancery in Clayton, Republic of Panama. The Contractor shall perform janitorial services in all designated spaces including, but not limited to halls, offices, restrooms, work areas, entrance ways, lobbies, storage areas, equipment/plumbing/mechanical/electrical rooms, elevators and stairways. The contract will be for a one (1) year period from the date of the contract award, with four (4) one-year options.

The contractor shall furnish all managerial, administrative, and direct labor personnel that are necessary to accomplish the work in this contract. Contractor employees shall be on site only for contractual duties and not for other business purposes.

2.1. General Instructions

The Contractor shall prepare general instructions for the work force. The Contractor shall provide drafts to the Contracting Officer's Representative (COR) for review within thirty days after contract award. The Contracting Officer’s Representative must approve these general instructions before issuance.

2.2. Duties and Responsibilities

2.2.1. Certain areas listed in paragraph #3 require an escort and can only be entered during the scheduled times. Escorts will only be U.S. Citizens employed by the U.S. Embassy Panama and identified by an RSO approved badge. The General Instructions shall emphasize security requirements so that accidental security violations do not occur.

2.2.2. Contractor shall schedule routine cleaning requirements to ensure that these are done in the order and time frame that are most efficient and have the least impact on normal operations. They are to be performed on a daily basis.

2.2.3. Contractor shall schedule cleaning requirements so that it causes minimal disruption to the normal operation of the facility. The COR shall determine the schedules presented which meet the needs of the individual facility.

2.2.4. Temporary Additional Services are services that are defined as Standard Services but are required at times other than the normal workday. These services shall support special events at the Post. The Contractor shall provide these services in addition to the scheduled services specified in this contract. The COR shall order these services as needed via a task order signed by CO. This work shall be performed by Contractor trained employees, and shall not be subcontracted. The COR may require the Contractor to provide temporary additional services with 24 hours advance notice.

The Contractor shall include in its next regular invoice details of the temporary additional services and, if applicable, materials, provided and requested under temporary additional services. The Contractor shall also include a copy of the COR’s written confirmation for the temporary additional services.

2.3. Types of Services

The types of services detailed below must be performed at all the buildings within the Embassy Compound. These buildings include the Chancery Main Building, the Warehouse, the Annex, the Marine Quarters (MSGQ), the DPO Screening container, (DPO), the Swimming Pool Cabana, the MainGate Booths, the three Security Control Access Centers (CACs) and the VISA Section.

Standard Services shall include the following work for:

2.3.1. Daily Cleaning Requirements shall consist of:

2.3.1.1 Sweeping all floor areas including damp mopping of areas such as tile, resilient floors, stone granite, linoleum, porcelain pavers, marble floors, staircases and public areas. Floors shall be free of dust, mud, sand, footprints, liquid spills, and other debris. Chairs, trash receptacles, and easily moveable items shall be tilted or moved to clean underneath. The frequency may be higher than once per day when it is rainy or snowy. When completed, the floor and halls shall have a uniform appearance with no streaks, smears, swirl marks, detergent residue, or any evidence of remaining dirt or standing water.

2.3.1.2 Dusting and cleaning all furniture including desks, chairs, credenzas, computer tables, telephone tables, bookshelves with or without glass doors, coat racks, umbrella stands, pictures, maps, telephones, computers and CRT screens, lamps and other common things found in an office environment. All furniture shall be free of dust, dirt, and sticky surfaces and areas.

2.3.1.3 Cleaning all floor areas including rugs and carpets, runners, and carpet protectors so that they are free from any debris. Any chairs, trash receptacles, and easily moveable items shall be moved to vacuum underneath, and then replaced in the original position.

2.3.1.4 Thorough cleaning of toilets, bathrooms, mirrors, and shower facilities, using suitable non-abrasive cleaners and disinfectants. All surfaces shall be free of grime, soap scum, mold, and smudges. The Contractor shall refill 2-ply ultra absorbent paper towels “Kleenex” by Kimberly-Clark or equivalent, 2-ply jumbo roll toilet paper “Kleenex” or equivalent and antibacterial liquid soap in all bathrooms. The Contractor shall check those areas used by personnel visiting the chancery several times daily to ensure that the facilities are always clean and neat.

2.3.1.5 Emptying all wastepaper baskets, ashtrays, dehumidifiers and washing or wiping them clean with a damp cloth, replacing plastic wastepaper basket linings and returning items where they were located.

2.3.1.6 Cleaning of glasses, cups, plates, flatware and coffee services in conference facilities and in the Ambassador's office area. The Contractor shall clean the items in hot soapy water and rinse, dry and polish so that a presentable appearance is maintained.

2.3.1.7 Removing any grease marks or fingerprints from walls, doors, door frames, radiators, interior surfaces of windows and window frames, glass desk protectors, reception booths and partitions.

2.3.1.8 Removing trash to designated area as directed by the COR, and keeping trash area in a reasonably clean condition.

2.3.1.9 Sweeping debris from walkways, driveways and patios and hose cleaning them during appropriate climatic and water use conditions.

2.3.1.10 Cleaning of patio furniture and barbeques. All furniture shall be free of dust, dirt, and sticky surfaces and areas.

2.3.1.11 Dusting and cleaning all gym equipment including free weights, aerobic equipment, and weight machines and other common equipment found in a gym environment. All gym equipment shall be free of dust, dirt, and sticky surfaces and areas.

2.3.2. Weekly Cleaning Requirements shall consist of:

2.3.2.1 Vacuuming all clean rugs and carpets, runners, and carpet protectors so that they are free from dust, dirt, mud, etc. When completed, the area shall be free of all litter, lint, loose soil and debris. Any chairs, trash receptacles, and easily moveable items shall be moved to vacuum underneath, and then replaced in the original position

2.3.2.2 Polishing all brass surfaces including but not limited to door and window handles, and plaques.

2.3.2.3 Dusting tops of tall furniture, tops of picture frames and areas not covered in daily dusting.

2.3.2.4 Spot cleaning baseboards and walls.

2.3.2.5 Spot waxing and polishing floors as needed.

2.3.2.6 Shampooing (small area spot clean; as needed) carpets.

2.3.2.7 Dusting windowsills and blinds/shades.

2.3.2.8 Cleaning shutters as required.

2.3.2.9 Sweeping and washing terraces and balconies to remove all accumulated dirt and debris.

2.3.2.10 Collection and disposal of all recyclable refuse from collection containers throughout the facility to be disposed of at the designated recycling containers on the CHANCERY compound. Provide and replace plastic bag liners as required to sustain timely removal, cleaning, and appearance.

2.3.2.11 Collection and disposal of all paper shredder waste (shreddies) from collection points throughout the facility to be disposed of at the designated recycling location in the CHANCERY compound. Provide and replace plastic bag liners as required to sustain timely removal to prevent overfilled bags, cleaning, and safe operation of shredder equipment.

2.3.2.12 Cleaning doormats as needed.

2.3.3. Monthly Cleaning Requirements shall consist of:

2.3.3.1 Cleaning major appliances, including but not limited to refrigerators, freezers, microwaves, water coolers, inside and outside including vacuuming dust from around motor areas.

2.3.3.2 Wiping window blinds/shades with a damp cloth to ensure that all smudges are removed.

2.3.3.3 Cleaning inside window glass and sash of smudges and accumulated dirt in the basement and all floor levels of the Chancery and other buildings except Atrium windows above floor level.

2.3.3.4 Moving all furniture and vacuuming or polishing the floor under the furniture as appropriate.

2.3.3.5 Cleaning glass/stainless handrails.

2.3.4. Quarterly Cleaning Requirements shall consist of:

2.3.4.1 Washing the outside of the windows on basement and ground floor levels of the Chancery and other buildings. When completed the windows shall be free of smudges, lint, or streaks from the surfaces.

2.3.4.2 Wiping top window blinds/shades with a damp cloth to ensure that all smudges are removed.

2.3.4.3 Shampooing the entire surface of carpets in the high traffic areas, including but not limited to hallways and lobby areas.

2.3.4.4 Cleaning and sanitizing the trash holding area.

2.3.4.5 Dusting and wiping light fixtures and chandeliers. When completed, the light fixtures shall be free from bugs, dirt, grime, dust, and marks.

2.3.4.6 Deep cleaning the Cafeteria including, but not limited to, floors, walls, and ceilings. Also, cleaning and degreasing ALL food service equipment.

2.3.5. Semi-Annual Cleaning Requirements shall consist of:

2.3.5.1 Stripping wax coats, spot checking sealer coats, and completely reapplying wax coats.

2.3.5.2 Shampooing carpets in all areas.

2.3.5.3 Cleaning all chandeliers and light fixtures using appropriate methods to restore the original luster to the fixtures. This will include ensuring that all crystal reflectors are individually washed.

2.3.5.4 Sweeping all Equipment Rooms (Plumbing, HVAC & Electrical) floor areas including hose cleaning and damp mopping of areas such as painted concretet floors. Floors shall be free of dust, mud, sand, footprints, liquid spills, and other debris.

2.3.6. Annual Cleaning Requirements shall consist of:

2.3.6.1 Stripping wax coats and seal coats to the bare floor surface; cleaning the bare surface, and reapplying a seal coat.

2.3.6.2 Cleaning storm drain grates, outlets, gutters and down spouts of all collected debris.

3. MANAGEMENT AND SUPERVISION

3.1. The contractor shall designate a representative who shall be responsible for on-site supervision of the Contractor's workforce at all times. This supervisor shall be the focal point for the Contractor and shall be the point of contact with U.S. Government personnel. The supervisor shall have sufficient English language skill to be able to communicate with members of the U.S. Government staff. The supervisor shall have supervision as his or her sole function.

3.2. The Contractor shall maintain schedules. The schedules shall take into consideration the hours that the staff can effectively perform their services without placing a burden on the security personnel of the Post.

The Contractor shall provide service coverage from 6:00am through 6:00pm, from Monday to Thursday, and from 6:00am through 1:00pm on Fridays.

The area assigned for the public in the VISA Section must have a person fully dedicated to perform the standard services. This person will be assigned full time to this area and shall maintain it clean at all times. Working schedule for VISA person is as follows:

Monday-Thursday:

6:30 a.m. – 3:00 p.m.

Friday:

7:00 a.m. – 1:00 p.m.

This schedule includes the cleaning since 30 minutes before the arrival of customers. Also the cleaning of the windows & counters, public area chairs and floors, etc.

For those items other than routine daily services, the contractor shall provide the COR with a detailed plan by Room Number/Floor Number and Building (See Attachment #4) as to the personnel to be used and the time frame to perform the service, i.e. monthly cleaning of major appliances, quarterly carpet cleaning in high traffic areas, and semi-annual carpet cleaning in all areas.

3.3. The Contractor shall be responsible for quality control. The Contractor shall perform inspection visits to the work site on a regular basis. The Contractor shall coordinate these visits with the COR. These visits shall be surprise inspections to those working on the contract.

3.4. The Contractor shall control overtime through efficient use of the work force.

Individual work schedules shall be at least 40 hours and shall not exceed 48 hours per week to preclude overtime being part of the standard services provided under the contract. Overtime may be necessary under Temporary Additional Services.

4. LOCATIONS FOR JANITORIAL SERVICES

All standard services are to be delivered on regular Embassy working days. Refer to Attachment 3 for more detailed information.

Hours Security Escort Required

A. Main Building

No

No

Yes

B. Annex

C. MSG Residence

No

D. Warehouse

No

No

E. Cabana

No

F. Security CACs (3) & Guard booth

Main Entrance

Consular

No

No

No

No

5. PERSONNEL

5.1. General The Contractor shall maintain discipline at the site and shall take all reasonable precautions to prevent any unlawful, riotous or disorderly conduct by Contractor employees at the site. The Contractor shall preserve peace and protect persons and property on site. The Government reserves the right to direct the Contractor to remove an employee from the worksite for failure to comply with the standards of conduct. The Contractor shall immediately replace such an employee to maintain continuity of services at no additional costs to the Government.

5.2. Standard of Conduct

5.2.1. Uniforms and Personal Equipment. The Contractor's employees shall wear clean, neat and complete uniforms when on duty. All employees shall wear uniforms approved by the Contracting Officer's Representative (COR).

5.2.2. Neglect of duties shall not be condoned. The Contractor shall enforce no sleeping while on duty, unreasonable delays or failures to carry out assigned tasks, conducting personal affairs during duty hours and refusing to render assistance or cooperate in upholding the integrity of the worksite security.

5.2.3. Disorderly conduct, use of abusive or offensive language, quarreling, intimidation by words, actions, or fighting shall not be condoned. Also included is participation in disruptive activities, which interfere with normal and efficient Government operations.

5.2.4. Intoxicants and Narcotics. The Contractor shall not allow its employees while on duty to possess, sell, consume, or be under the influence of intoxicants, drugs or substances that produce similar effects.

5.2.5. Criminal Actions. Contractor employees may be subject to criminal actions as allowed by law in certain circumstances. These include but are not limited to the following actions:

· falsification or unlawful concealment, removal, mutilation, or destruction of any official documents or records or concealment of material facts by willful omission from official documents or records;

· unauthorized use of Government property, theft, vandalism, or immoral conduct;

· unethical or improper use of official authority or credentials;

· security violations; or,

· organizing or participating in gambling in any form.

5.2.6. Key Control. The Contractor shall receive, secure, issue, and account for any keys issued for access to buildings, offices, equipment, gates, etc., for the purposes of this contract. The Contractor shall not duplicate keys without the COR's approval. Where it is determined that the Contractor or its agents have duplicated a key without permission of the COR, the Contractor shall remove the individual(s) responsible from this contract. If the Contractor has lost any such keys, the Contractor shall immediately notify the COR. In either event, the Contractor shall reimburse the Government for the cost of rekeying that portion of the system.

5.3. Notice to the Government of Labor Disputes

The Contractor shall inform the COR of any actual or potential labor dispute that is delaying or threatening to delay the timely performance of this contract.

5.4. Personnel Security

5.4.1. After award of the contract, the Contractor shall provide the following list of data on each employee who will be working under the contract. The Contractor shall include a list of workers and supervisors assigned to this project. The Government will run background checks on these individuals. It is anticipated that security checks will take at least four (4) weeks to perform. For each individual the list shall include:

Full Name

Date of Birth

Place of Birth

Current Address

Identification number (Cedula) Current Phone Number

Nationality

The Government shall issue Identity Cards or Badges to Contractor’s personnel, after they are cleared and approved. Contractor’s personnel shall display identity card(s) or badge(s) on the uniform at all times while providing services under this contract. These identity cards or badges are the property of the US Government. The Contractor is responsible for their return at the end of the contract, when an employee leaves Contractor service, or at the request of the Government. The Government reserves the right to deny access to U.S.-owned and U.S.-operated facilities to any individual.

6. MATERIALS AND EQUIPMENT

The contractor shall provide all necessary janitorial supplies and equipment, including mops, brooms, dust rags, detergents, cleaners, etc. required to perform the job. All materials and chemical products shall be of an environmentally friendly (Green) type and must be submitted for approval of Occupational Safety and Health Officer (POSHO) and/or COR at the US Embassy-Panama.

The supplies detailed below must meet these specifications:

a. Bath tissue and hand towel manufactured by Kimberly-Clark or approved equivalent products:

i. Kleenex or equivalent Jumbo Roll Bath Tissue, 250 meters roll, two-ply, white, embossed, with fragrance and pre-cutted.

ii. Kleenex or equivalent Multi-Fold Hand Towel, 150 towels each pack - 25.1 x 24.1 cm, 2 ply, white, ultra absorbent.

b. Provide hand soap & sanitizers manufactured by ECOLAB or approved equivalent products: Ecolab antibacterial Clean - Smooth Hand Soap 4/1gal. Gel formula with excellent degreasing and hand coverage (0.3% Triclosan).

c. Provide Janitorial Supplies such as bleach, brooms, brushes and handles, cleaners, degreasers, disinfectants, dusters, floor and carpet care, mops, handles & holders manufactured by ECOLAB or approved equivalent products.

The contractor agrees to maintain all equipment in good working condition.

6.1. Materials, Janitorial Supplies and Equipment Submittal

Product Data: The contractor is required to submit product data and specification sheets for POSHO and/or COR approval of all the janitorial materials, supplies and equipment that he intends to use in the execution of the janitorial services.

7. RESERVED

8. INSURANCE

8.1. Amount of Insurance

The Contractor is required to provide whatever insurance is legally necessary. The Contractor shall, at its own expense, provide and maintain during the entire performance period the following insurance amounts:

8.2. General Liability

Includes premises/operations, collapse hazard, products, completed operations, contractual, independent contractors, broad form property damage, personal injury.

1. Bodily Injury stated in US Dollars:

a. Per Person

$100,000

b. Per Ocurrence

$300,000

2. Property Damage stated in US Dollars:

a. Per Occurrence

$300,000

3. Workers' Compensation and Employer's Liability

a. Workers’ Compensational and Occupational Disease Statutory, as required by Panamanian Law

8.3. The types and amounts of insurance are the minimums required.

The Contractor shall obtain any other types of insurance required by local law or that are ordinarily or customarily obtained in the location of the work. The limit of such insurance shall be as provided by law or sufficient to meet normal and customary claims.

8.4. For those Contractor employees assigned to this contract who are either United States citizens or direct hire in the United States or its possessions, the Contractor shall provide workers’ compensation insurance in accordance with FAR 52.228-3.

8.5. The Contractor agrees that the Government shall not be responsible for personal injuries or for damages to:

a) any property of the Contractor,

b) its officers,

c) agents,

d) servants,

e) employees, or

f) any other person, arising from and incident to the Contractor's performance of this contract. The Contractor shall hold harmless and indemnify the Government from any and all claims arising, except in the instance of gross negligence on the part of the Government.

8.6. The Contractor shall obtain adequate insurance for damage to, or theft of, materials and equipment in insurance coverage for loose transit to the site or in storage on or off the site.

8.7. Government as Additional Insured. The general liability policy required of the Contractor shall name "the United States of America, acting by and through the Department of State", as an additional insured with respect to operations performed under this contract.

8.8. Time for Submission of Evidence of Insurance

The Contractor shall provide evidence of the insurance required under this contract within ten (10) calendar days after contract award. The Government may rescind or terminate the contract if the Contractor fails to timely submit insurance certificates identified above.

9. LAWS AND REGULATIONS

9.1. Without additional expense to the Government, the Contractor shall comply with all laws, codes, ordinances, and regulations required to perform this work. In the event of a conflict among the contract and requirements of local law, the Contractor shall promptly advise the Contracting Officer of the conflict and of the Contractor's proposed course of action for resolution by the Contracting Officer.

9.2. Local labor laws

The Contractor shall comply with all local labor laws, regulations, customs and practices pertaining to labor, safety & health and similar matters, to the extent that such compliance is not inconsistent with the requirements of this contract.

10. TRANSITION PLAN

Within five (5) days after contract award, the Contracting Officer may request that the contractor develop a plan for preparing the contractor to assume all responsibilities for janitorial services. The plan shall establish the projected period for completion of all clearances of contractor personnel, and the projected start date for performance of all services required under this contract. The plan shall assign priority to the selection of all supervisors to be used under the contract.

11. DELIVERABLES

The following items shall be delivered under this contract

12. QUALITY ASSURANCE AND SURVEILLANCE PLAN (QASP)

This plan is designed to provide an effective surveillance method to promote effective contractor performance. The QASP provides a method for the Contracting Officer's Representative (COR) to monitor contractor performance, advise the contractor of unsatisfactory performance, and notify the Contracting Officer of continued unsatisfactory performance. The contractor, not the Government, is responsible for management and quality control to meet the terms of the contract. The role of the Government is to conduct quality assurance to ensure that contract standards are achieved.

Services.

Performs all janitorial services set forth in the performance work statement (PWS)

12.1. Surveillance

The COR will receive and document all complaints from Government personnel regarding the services provided. If appropriate, the COR will send the complaints to the Contractor in writing for corrective action.

12.2. Standard

The performance standard is that the Government receives no more than one (1) customer complaint per month. The COR shall notify the Contracting Officer of the complaints in writing so that the Contracting Officer may take appropriate action to enforce the inspection clause (FAR 52.212-4, Contract Terms and Conditions-Commercial Items), if any of the services exceed the standard.

12.3. Procedures

(a) If any Government personnel observe unacceptable services, either incomplete work or required services not being performed, they should immediately contact the COR.

(b) The COR will complete appropriate documentation to record the complaint.

(c) If the COR determines the complaint is invalid, the COR will advise the complainant. The COR will retain the annotated copy of the written complaint for his/her files.

(d) If the COR determines the complaint is valid, the COR will inform the Contractor in writing and give the Contractor additional time to correct the defect, if additional time is available. The COR shall determine how much time is reasonable.

(e) The COR shall, as a minimum, orally notify the Contractor of any valid complaints, followed by written notification.

(f) If the Contractor disagrees with the complaint after investigation of the site and challenges the validity of the complaint, the Contractor will notify the COR. The COR will review the matter to determine the validity of the complaint.

(g) The COR as Quality Assurance Representative (QA), will consider complaints as resolved unless notified otherwise by the complainant.

(h) Repeat customer complaints are not permitted for any services. If a repeat customer complaint is received for the same deficiency during the service period, the COR will contact the Contracting Officer for appropriate action under the Inspection clause.

ATTACHMENT 1

DESCRIPTION/SPECIFICATIONS/PERFORMANCE WORKSTATEMENT

GOVERNMENT FURNISHED PROPERTY

The Government shall make the following property available to the Contractor as "Government furnished property" under the contract:

N/A

ATTACHMENT 2 - REGIONAL SECURITY OFFICE NAME CHECK FORM

Date:_______________________

(Patronymic & Matronymic)

ATTACHMENT 3 - CHANCERY DETAILED INFORMATION WORKSHEET

See separate file enclosed CHANCERY Area (Square Meters) Information Worksheet.

ATTACHMENT 4 - CHANCERY QUARTERLY & SEMI-ANNUAL FLOOR CLEANING SCHEDULE WORKSHEET SAMPLE

CT1: Ceramic Tile

Concrete Sealer

CPT1: Carpet

RT1: Resilient Floor, Vinyl Fllor Tiles

CPT1: Carpet

CPT1: Carpet

CPT1: Carpet

CPT1: Carpet with Kitchenette

CPT1: Carpet

CPT1: Carpet

CPT1: Carpet

Carpet + RT1 in front of Kitchenette

Concrete Sealer

RT1: Resilient Floor, Vinyl Fllor Tiles

RT1: Resilient Floor, Vinyl Fllor Tiles

RT1: Resilient Floor, Vinyl Fllor Tiles

RT1. Trainining/Meeting Room

Concrete Sealer+RT1 under workstations

Concrete Sealer+RT1 under workstations

Concrete Sealer+RT1 under workstations

Concrete Sealer+RT1 under workstations

Concrete Sealer

SECTION 2 - CONTRACT CLAUSES

FAR 52.212-4 CONTRACT TERMS AND CONDITIONS – COMMERICAL ITEMS (JAN 2017) is incorporated by reference. (See SF-1449, block 27A).

ADDENDUM TO 52.212-4

None

52.212-5 CONTRACT TERMS AND CONDITIONS REQUIRED TO IMPLEMENT STATUTES OR EXECUTIVE ORDERS—COMMERCIAL ITEMS (JAN 2018)

(a) The Contractor shall comply with the following Federal Acquisition Regulation (FAR) clauses, which are incorporated in this contract by reference, to implement provisions of law or Executive orders applicable to acquisitions of commercial items:

(1) 52.203-19, Prohibition on Requiring Certain Internal Confidentiality Agreements or Statements (Jan 2017) (section 743 of Division E, Title VII, of the Consolidated and Further Continuing Appropriations Act, 2015 (Pub. L. 113-235) and its successor provisions in subsequent appropriations acts (and as extended in continuing resolutions)).

(2) 52.209-10, Prohibition on Contracting with Inverted Domestic Corporations (Nov 2015).

(3) 52.233-3, Protest After Award (Aug 1996) (31 U.S.C. 3553).

(4) 52.233-4, Applicable Law for Breach of Contract Claim (Oct 2004)(Public Laws 108-77 and 108-78 (19 U.S.C. 3805 note)).

(b) The Contractor shall comply with the FAR clauses in this paragraph (b) that the Contracting Officer has indicated as being incorporated in this contract by reference to implement provisions of law or Executive orders applicable to acquisitions of commercial items:

_X (1) 52.203-6, Restrictions on Subcontractor Sales to the Government (Sept 2006), with Alternate I (Oct 1995) (41 U.S.C. 4704 and 10 U.S.C. 2402).

__ (2) 52.203-13, Contractor Code of Business Ethics and Conduct (Oct 2015) (41 U.S.C. 3509)).

__ (3) 52.203-15, Whistleblower Protections under the American Recovery and Reinvestment Act of 2009 (June 2010) (Section 1553 of Pub. L. 111-5). (Applies to contracts funded by the American Recovery and Reinvestment Act of 2009.)

_X (4) 52.204-10, Reporting Executive Compensation and First-Tier Subcontract Awards (Oct 2016) (Pub. L. 109-282) (31 U.S.C. 6101 note).

__ (5) [Reserved].

__ (6) 52.204-14, Service Contract Reporting Requirements (Oct 2016) (Pub. L. 111-117, section 743 of Div. C).

__ (7) 52.204-15, Service Contract Reporting Requirements for Indefinite-Delivery Contracts (Oct 2016) (Pub. L. 111-117, section 743 of Div. C).

_X (8) 52.209-6, Protecting the Government’s Interest When Subcontracting with Contractors Debarred, Suspended, or Proposed for Debarment. (Oct 2015) (31 U.S.C. 6101 note).

_X (9) 52.209-9, Updates of Publicly Available Information Regarding Responsibility Matters (Jul 2013) (41 U.S.C. 2313).

__ (10) [Reserved].

__ (11)(i) 52.219-3, Notice of HUBZone Set-Aside or Sole-Source Award (Nov 2011) (15 U.S.C. 657a).

__ (ii) Alternate I (Nov 2011) of 52.219-3.

__ (12)(i) 52.219-4, Notice of Price Evaluation Preference for HUBZone Small Business Concerns (Oct 2014) (if the offeror elects to waive the preference, it shall so indicate in its offer) (15 U.S.C. 657a).

__ (ii) Alternate I (Jan 2011) of 52.219-4.

__ (13) [Reserved]

__ (14)(i) 52.219-6, Notice of Total Small Business Set-Aside (Nov 2011) (15 U.S.C. 644).

__ (ii) Alternate I (Nov 2011).

__ (iii) Alternate II (Nov 2011).

__ (15)(i) 52.219-7, Notice of Partial Small Business Set-Aside (June 2003) (15 U.S.C. 644).

__ (ii) Alternate I (Oct 1995) of 52.219-7.

__ (iii) Alternate II (Mar 2004) of 52.219-7.

__ (16) 52.219-8, Utilization of Small Business Concerns (Nov 2016) (15 U.S.C. 637(d)(2)and (3)).

__ (17)(i) 52.219-9, Small Business Subcontracting Plan (Jan 2017) (15 U.S.C. 637(d)(4)).

__ (ii) Alternate I (Nov 2016) of 52.219-9.

__ (iii) Alternate II (Nov 2016) of 52.219-9.

__ (iv) Alternate III (Nov 2016) of 52.219-9.

__ (v) Alternate IV (Nov 2016) of 52.219-9.

__ (18) 52.219-13, Notice of Set-Aside of Orders (Nov 2011) (15 U.S.C. 644(r)).

__ (19) 52.219-14, Limitations on Subcontracting (Jan 2017) (15 U.S.C. 637(a)(14)).

__ (20) 52.219-16, Liquidated Damages—Subcon-tracting Plan (Jan 1999) (15 U.S.C. 637(d)(4)(F)(i)).

__ (21) 52.219-27, Notice of Service-Disabled Veteran-Owned Small Business Set-Aside (Nov 2011) (15 U.S.C. 657 f).

__ (22) 52.219-28, Post Award Small Business Program Rerepresentation (Jul 2013) (15 U.S.C. 632(a)(2)).

__ (23) 52.219-29, Notice of Set-Aside for, or Sole Source Award to, Economically Disadvantaged Women-Owned Small Business Concerns (Dec 2015) (15 U.S.C. 637(m)).

__ (24) 52.219-30, Notice of Set-Aside for, or Sole Source Award to, Women-Owned Small Business Concerns Eligible Under the Women-Owned Small Business Program (Dec 2015) (15 U.S.C. 637(m)).

__ (25) 52.222-3, Convict Labor (June 2003) (E.O. 11755).

_X (26) 52.222-19, Child Labor—Cooperation with Authorities and Remedies (Jan 2018) (E.O. 13126).

__ (27) 52.222-21, Prohibition of Segregated Facilities (Apr 2015).

__ (28) 52.222-26, Equal Opportunity (Sept 2016) (E.O. 11246).

__ (29) 52.222-35, Equal Opportunity for Veterans (Oct 2015)(38 U.S.C. 4212).

__ (30) 52.222-36, Equal Opportunity for Workers with Disabilities (Jul 2014) (29 U.S.C. 793).

__ (31) 52.222-37, Employment Reports on Veterans (Feb 2016) (38 U.S.C. 4212).

__ (32) 52.222-40, Notification of Employee Rights Under the National Labor Relations Act (Dec 2010) (E.O. 13496).

_X (33)(i) 52.222-50, Combating Trafficking in Persons (Mar 2015) (22 U.S.C. chapter 78 and E.O. 13627).

__ (ii) Alternate I (Mar 2015) of 52.222-50 (22 U.S.C. chapter 78 and E.O. 13627).

__ (34) 52.222-54, Employment Eligibility Verification (Oct 2015). (Executive Order 12989). (Not applicable to the acquisition of commercially available off-the-shelf items or certain other types of commercial items as prescribed in 22.1803.)

__ (35)(i) 52.223-9, Estimate of Percentage of Recovered Material Content for EPA–Designated Items (May 2008) (42 U.S.C. 6962(c)(3)(A)(ii)). (Not applicable to the acquisition of commercially available off-the-shelf items.)

__ (ii) Alternate I (May 2008) of 52.223-9 (42 U.S.C. 6962(i)(2)(C)). (Not applicable to the acquisition of commercially available off-the-shelf items.)

__ (36) 52.223-11, Ozone-Depleting Substances and High Global Warming Potential Hydrofluorocarbons (Jun 2016) (E.O. 13693).

__ (37) 52.223-12, Maintenance, Service, Repair, or Disposal of Refrigeration Equipment and Air Conditioners (Jun 2016) (E.O. 13693).

__ (38)(i) 52.223-13, Acquisition of EPEAT®-Registered Imaging Equipment (Jun 2014) (E.O.s 13423 and 13514).

__ (ii) Alternate I (Oct 2015) of 52.223-13.

__ (39)(i) 52.223-14, Acquisition of EPEAT®-Registered Televisions (Jun 2014) (E.O.s 13423 and 13514).

__ (ii) Alternate I (Jun 2014) of 52.223-14.

__ (40) 52.223-15, Energy Efficiency in Energy-Consuming Products (Dec 2007) (42 U.S.C. 8259b).

__ (41)(i) 52.223-16, Acquisition of EPEAT®-Registered Personal Computer Products (Oct 2015) (E.O.s 13423 and 13514).

__ (ii) Alternate I (Jun 2014) of 52.223-16.

_X (42) 52.223-18, Encouraging Contractor Policies to Ban Text Messaging While Driving (Aug 2011) (E.O. 13513).

__ (43) 52.223-20, Aerosols (Jun 2016) (E.O. 13693).

__ (44) 52.223-21, Foams (Jun 2016) (E.O. 13693).

__ (45)(i) 52.224-3, Privacy Training (JAN 2017) (5 U.S.C. 552a).

__ (ii) Alternate I (JAN 2017) of 52.224-3.

__ (46) 52.225-1, Buy American—Supplies (May 2014) (41 U.S.C. chapter 83).

__ (47)(i) 52.225-3, Buy American—Free Trade Agreements—Israeli Trade Act (May 2014) (41 U.S.C. chapter 83, 19 U.S.C. 3301 note, 19 U.S.C. 2112 note, 19 U.S.C. 3805 note, 19 U.S.C. 4001 note, Pub. L. 103-182, 108-77, 108-78, 108-286, 108-302, 109-53, 109-169, 109-283, 110-138, 112-41, 112-42, and 112-43.

__ (ii) Alternate I (May 2014) of 52.225-3.

__ (iii) Alternate II (May 2014) of 52.225-3.

__ (iv) Alternate III (May 2014) of 52.225-3.

_X (48) 52.225-5, Trade Agreements (Oct 2016) (19 U.S.C. 2501, et seq., 19 U.S.C. 3301note).

_X (49) 52.225-13, Restrictions on Certain Foreign Purchases (June 2008) (E.O.’s, proclamations, and statutes administered by the Office of Foreign Assets Control of the Department of the Treasury).

__ (50) 52.225-26, Contractors Performing Private Security Functions Outside the United States (Oct 2016) (Section 862, as amended, of the National Defense Authorization Act for Fiscal Year 2008; 10 U.S.C. 2302 Note).

__ (51) 52.226-4, Notice of Disaster or Emergency Area Set-Aside (Nov 2007) (42 U.S.C. 5150).

__ (52) 52.226-5, Restrictions on Subcontracting Outside Disaster or Emergency Area (Nov 2007) (42 U.S.C. 5150).

_X (53) 52.232-29, Terms for Financing of Purchases of Commercial Items (Feb 2002) (41 U.S.C. 4505, 10 U.S.C. 2307(f)).

__ (54) 52.232-30, Installment Payments for Commercial Items (Jan 2017) (41 U.S.C. 4505, 10 U.S.C. 2307(f)).

_X (55) 52.232-33, Payment by Electronic Funds Transfer—System for Award Management (Jul 2013) (31 U.S.C. 3332).

__ (56) 52.232-34, Payment by Electronic Funds Transfer—Other than System for Award Management (Jul 2013) (31 U.S.C. 3332).

__ (57) 52.232-36, Payment by Third Party (May 2014) (31 U.S.C. 3332).

__ (58) 52.239-1, Privacy or Security Safeguards (Aug 1996) (5 U.S.C. 552a).

__ (59) 52.242-5, Payments to Small Business Subcontractors (Jan 2017)(15 U.S.C. 637(d)(12)).

__ (60)(i) 52.247-64, Preference for Privately Owned U.S.-Flag Commercial Vessels (Feb 2006) (46 U.S.C. Appx. 1241(b) and 10 U.S.C. 2631).

__ (ii) Alternate I (Apr 2003) of 52.247-64.

(c) The Contractor shall comply with the FAR clauses in this paragraph (c), applicable to commercial services, that the Contracting Officer has indicated as being incorporated in this contract by reference to implement provisions of law or Executive orders applicable to acquisitions of commercial items:

__ (1) 52.222-17, Nondisplacement of Qualified Workers (May 2014)(E.O. 13495).

__ (2) 52.222-41, Service Contract Labor Standards (May 2014) (41 U.S.C. chapter 67).

__ (3) 52.222-42, Statement of Equivalent Rates for Federal Hires (May 2014) (29 U.S.C. 206and 41 U.S.C. chapter 67).

__ (4) 52.222-43, Fair Labor Standards Act and Service Contract Labor Standards-Price Adjustment (Multiple Year and Option Contracts) (May 2014) (29 U.S.C. 206 and 41 U.S.C. chapter 67).

__ (5) 52.222-44, Fair Labor Standards Act and Service Contract Labor Standards—Price Adjustment (May 2014) (29 U.S.C. 206 and 41 U.S.C. chapter 67).

__ (6) 52.222-51, Exemption from Application of the Service Contract Labor Standards to Contracts for Maintenance, Calibration, or Repair of Certain Equipment—Requirements (May 2014) (41 U.S.C. chapter 67).

__ (7) 52.222-53, Exemption from Application of the Service Contract Labor Standards to Contracts for Certain Services—Requirements (May 2014) (41 U.S.C. chapter 67).

__ (8) 52.222-55, Minimum Wages Under Executive Order 13658 (Dec 2015).

__ (9) 52.222-62, Paid Sick Leave Under Executive Order 13706 (JAN 2017) (E.O. 13706).

__ (10) 52.226-6, Promoting Excess Food Donation to Nonprofit Organizations (May 2014) (42 U.S.C. 1792).

__ (11) 52.237-11, Accepting and Dispensing of $1 Coin (Sept 2008) (31 U.S.C. 5112(p)(1)).

(d) Comptroller General Examination of Record. The Contractor shall comply with the provisions of this paragraph (d) if this contract was awarded using other than sealed bid, is in excess of the simplified acquisition threshold, and does not contain the clause at 52.215-2, Audit and Records—Negotiation.

(1) The Comptroller General of the United States, or an authorized representative of the Comptroller General, shall have access to and right to examine any of the Contractor’s directly pertinent records involving transactions related to this contract.

(2) The Contractor shall make available at its offices at all reasonable times the records, materials, and other evidence for examination, audit, or reproduction, until 3 years after final payment under this contract or for any shorter period specified in FAR subpart 4.7, Contractor Records Retention, of the other clauses of this contract. If this contract is completely or partially terminated, the records relating to the work terminated shall be made available for 3 years after any resulting final termination settlement. Records relating to appeals under the disputes clause or to litigation or the settlement of claims arising under or relating to this contract shall be made available until such appeals, litigation, or claims are finally resolved.

(3) As used in this clause, records include books, documents, accounting procedures and practices, and other data, regardless of type and regardless of form. This does not require the Contractor to create or maintain any record that the Contractor does not maintain in the ordinary course of business or pursuant to a provision of law.

(e)(1) Notwithstanding the requirements of the clauses in paragraphs (a), (b), (c), and (d) of this clause, the Contractor is not required to flow down any FAR clause, other than those in this paragraph (e)(1) in a subcontract for commercial items. Unless otherwise indicated below, the extent of the flow down shall be as required by the clause—

(i) 52.203-13, Contractor Code of Business Ethics and Conduct (Oct 2015) (41 U.S.C. 3509).

(ii) 52.203-19, Prohibition on Requiring Certain Internal Confidentiality Agreements or Statements (Jan 2017) (section 743 of Division E, Title VII, of the Consolidated and Further Continuing Appropriations Act, 2015 (Pub. L. 113-235) and its successor provisions in subsequent appropriations acts (and as extended in continuing resolutions)).

(iii) 52.219-8, Utilization of Small Business Concerns (Nov 2016) (15 U.S.C. 637(d)(2) and (3)), in all subcontracts that offer further subcontracting opportunities. If the subcontract (except subcontracts to small business concerns) exceeds $700,000 ($1.5 million for construction of any public facility), the subcontractor must include 52.219-8 in lower tier subcontracts that offer subcontracting opportunities.

(iv) 52.222-17, Nondisplacement of Qualified Workers (May 2014) (E.O. 13495). Flow down required in accordance with paragraph (l) of FAR clause 52.222-17.

(v) 52.222-21, Prohibition of Segregated Facilities (Apr 2015)

(vi) 52.222-26, Equal Opportunity (Sept 2016) (E.O. 11246).

(vii) 52.222-35, Equal Opportunity for Veterans (Oct 2015) (38 U.S.C. 4212).

(viii) 52.222-36, Equal Opportunity for Workers with Disabilities (Jul 2014) (29 U.S.C. 793).

(ix) 52.222-37, Employment Reports on Veterans (Feb 2016) (38 U.S.C. 4212)

(x) 52.222-40, Notification of Employee Rights Under the National Labor Relations Act (Dec 2010) (E.O. 13496). Flow down required in accordance with paragraph (f) of FAR clause 52.222-40.

(xi) 52.222-41, Service Contract Labor Standards (May 2014) (41 U.S.C. chapter 67).

(xii)

52.222-50, Combating Trafficking in Persons (Mar 2015) (22 U.S.C. chapter 78 and E.O 13627).Alternate I (Mar 2015) of 52.222-50 (22 U.S.C. chapter 78 and E.O 13627).

(xiii) 52.222-51, Exemption from Application of the Service Contract Labor Standards to Contracts for Maintenance, Calibration, or Repair of Certain Equipment-Requirements (May 2014) (41 U.S.C. chapter 67).

(xiv) 52.222-53, Exemption from Application of the Service Contract Labor Standards to Contracts for Certain Services-Requirements (May 2014) (41 U.S.C. chapter 67).

(xv) 52.222-54, Employment Eligibility Verification (Oct 2015) (E.O. 12989).

(xvi) 52.222-55, Minimum Wages Under Executive Order 13658 (Dec 2015).

(xvii…