19GE5026Q0021 - Attachment A - SOW (1).pdf

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Preventive Maintenance Variable Refrigerant Flow, Chilled Water and Package Unit Air Conditioning Systems, Frankfurt
Solicitation number
19GE5026Q0021
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This is a Statement of Work (SOW) for a preventive maintenance service contract for air conditioning systems at the United States Embassy Consulate in Frankfurt, Germany. The contract covers annual preventive maintenance and 24/7 emergency standby services for Variable Refrigerant Flow (VRF), Chilled Water (CHW), and Package Unit air conditioning systems across multiple facility locations. The scope includes maintenance of 78 exterior units and 886 interior units (wall and ceiling mounted). The contract is firm fixed price, payable in the currency issued, with no escalation adjustments for materials, labor, or currency fluctuations. Contract performance is expected to commence no later than February 1, 2026, with a one-year base period and four optional one-year renewal periods available.

The pricing structure divides services between exterior and interior systems with separate contract line item numbers (CLINs) for each category at four facility locations: COB and J.-Becher 19 (60 exterior/730 interior units) and Siedlung and MSGQ (18 exterior/156 interior units). Emergency standby services are billed at 12 monthly intervals. The contractor must provide all labor, tools, consumable materials, and supplies, including trained and qualified technicians, proper disposal of hazardous materials, and maintenance of on-site inventories of expendable parts (filters, belts, hoses, oils, refrigerants). Repairs and hardware replacements are excluded from the contract price but require separate purchase orders with government approval. Deliverables include signed preventive maintenance checklists after each service, typewritten reports documenting system conditions, insurance certificates, and invoices accompanied by maintenance documentation. The contractor must carry minimum public liability insurance (EUR 250,000 property damage/EUR 500,000 cumulative) and worker's compensation insurance as required by local law, provide personnel security information within 30 days of award, maintain work schedules between 8:00 AM and 4:30 PM Monday through Friday, and comply with strict security protocols regarding classified and sensitive information. Performance standards require systems to be clean and in good operating condition upon service completion, with a performance threshold of no more than one customer complaint per month.

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19GE5026Q0021 Attachment A

STATEMENT OF WORK FOR

PREVENTIVE MAINTENANCE SERVICE CONTRACT

Variable Refrigerant Flow, Chilled Water and Package Unit Air Conditioning Systems

United States Embassy Consulate

In Frankfurt Germany

November 7, 2025

American Consulate UNCLASSIFIED U.S. Department of State

General Frankfurt

TABLE OF CONTENTS

Section Page

1. DESCRIPTION

2. PRICING

3. NOTICE TO PROCEED

4. EQUIPMENT AND PERFORMANCE REQUIREMENTS

5. HOURS OF PERFORMANCE

6. ACCESS TO GOVERNMENT BUILDINGS AND STANDARDS OF

CONDUCT

7. SCHEDULED PREVENTIVE MAINTENANCE

8. PERSONNEL, TOOLS, CONSUMABLE MATERIALS AND SUPPLIES

9. SOFTWARE, LICENSES AND PASSWORDS

10. DELIVERABLES

11. INSURANCE REQUIREMENTS

12. LOCAL LAW REGISTRATION

13. QUALITY ASSURANCE PLAN (QAP)

14. TRANSITIONS/CONTACTS

15. SUBMISSION OF INVOICES

Attachments:

Exhibit A – Statement of Work and Task Listing

1. DESCRIPTION

The American Consulate in Frankfurt, Germany requires preventive maintenance and emergency standby services for the building variable refrigerant flow (VRF), Chilled Water

(CHW) and package unit (MS or Mini-Split) air conditioning systems. These services shall result in all systems being serviced under this agreement being in good operational condition when activated.

1.1. Type of Contract

This is a firm fixed price contract payable entirely in the currency the contract has been issued in. Prices for all Contract Line Item Numbers (CLIN) shall include proper disposal of toxic substances as per Item 8.4 where applicable. No additional sums will be payable for any escalation in the cost of materials, equipment or labor, or because of the contractor's failure to properly estimate or accurately predict the cost or difficulty of achieving the results required. The contract price will not be adjusted due to fluctuations in currency exchange rates. Prices for services provided under this contract will be divided between Exterior

Systems and Interior Systems. Emergency standby services will be for 24/7 standby for critical equipment. Response and repairs to be performed stemming from these services are not included in this contract (see 2.7 Repair Option).

1.2. Period of Performance

The contract will be for a period of one-year, with a maximum of four one-year optional periods of performance and will be expected to commence no later than February 1, 2026

2. PRICING

The rates below include all costs associated with providing preventive maintenance and emergency response services in accordance with the attached scope of work, equipment and task listings including materials, labor, insurance (see FAR 52.228-4 and 52.228-5), overhead, profit and GST (if applicable).

2.1. Base Year. The Contractor shall provide the services shown below for the Base Period of the contract, and continuing for a period of 12 months.

CLIN Description Quantity of

Equipment

Type of

Services No. of

Services

Unit price / service

Total per year

Annual Preventive

Maintenance of AC

Exterior Systems in

COB and J.-Becher

Annual

Preventive

Maintenance

Annual Preventive

Maintenance of AC

Interior Systems in

COB and J.-Becher

Annual

Preventive

Maintenance

Annual Preventive

Maintenance of AC

Exterior Systems in

Siedlung and

MSGQ

Annual

Preventive

Maintenance

Annual Preventive

Maintenance of AC

Interior Systems in

Siedlung and

MSGQ

Annual

Preventive

Maintenance

Emergency Standby

Services

Emergency

Standby 24/7

006 VAT 19% Lot

DBA insurance (if applicable)

Lot

Total Base Year

2.2. Option Year 1. The Contractor shall provide the services shown below for Option

Year 1 of the contract, and continuing for a period of 12 months.

Equipment

Type of

Services No. of

Services

Unit price / service

Total per year

Annual Preventive

Maintenance of AC

Exterior Systems in

COB and J.-Becher

Annual

Preventive

Maintenance

Annual Preventive

Maintenance of AC

Interior Systems in

COB and J.-Becher

Annual

Preventive

Maintenance

Annual Preventive

Maintenance of AC

Exterior Systems in

Siedlung and

MSGQ

Annual

Preventive

Maintenance

Annual Preventive

Maintenance of AC

Interior Systems in

Siedlung and

MSGQ

Annual

Preventive

Maintenance

Emergency Standby

Services

Emergency

Standby 24/7

106 VAT 19% Lot

Total Option Year 1

2.3. Option Year 2. The Contractor shall provide the services shown below for Option

Year 2 of the contract, and continuing for a period of 12 months.

Equipment

Type of

Services No. of

Services

Unit price / service

Total per year

Annual Preventive

Maintenance of AC

Exterior Systems in

COB and J.-Becher

Annual

Preventive

Maintenance

Annual Preventive

Maintenance of AC

Interior Systems in

COB and J.-Becher

Annual

Preventive

Maintenance

Annual Preventive

Maintenance of AC

Exterior Systems in

Siedlung and

MSGQ

Annual

Preventive

Maintenance

Annual Preventive

Maintenance of AC

Interior Systems in

Siedlung and

MSGQ

Annual

Preventive

Maintenance

Emergency Standby

Services

Emergency

Standby 24/7

206 VAT 19% Lot 1

Total Option Year 2

2.4. Option Year 3. The Contractor shall provide the services shown below for Option

Year 3 of the contract, and continuing for a period of 12 months.

Equipment

Type of

Services No. of

Services

Unit price / service

Total per year

Annual Preventive

Maintenance of AC

Exterior Systems in

COB and J.-Becher

Annual

Preventive

Maintenance

Annual Preventive

Maintenance of AC

Interior Systems in

COB and J.-Becher

Annual

Preventive

Maintenance

Annual Preventive

Maintenance of AC

Exterior Systems in

Siedlung and

MSGQ

Annual

Preventive

Maintenance

Annual Preventive

Maintenance of AC

Interior Systems in

Siedlung and

MSGQ

Annual

Preventive

Maintenance

Emergency Standby

Services

Emergency

Standby 24/7

306 VAT 19% Lot

Lot 1

Total Option Year 3

2.5. Option Year 4. The Contractor shall provide the services shown below for Option

Year 4 of the contract, and continuing for a period of 12 months.

Equipment

Type of

Services No. of

Services

Unit price / service

Total per year

Annual Preventive

Maintenance of AC

Exterior Systems in

COB and J.-Becher

Annual

Preventive

Maintenance

Annual Preventive

Maintenance of AC

Interior Systems in

COB and J.-Becher

Annual

Preventive

Maintenance

Annual Preventive

Maintenance of AC

Exterior Systems in

Siedlung and

MSGQ

Annual

Preventive

Maintenance

Annual Preventive

Maintenance of AC

Interior Systems in

Siedlung and

MSGQ

Annual

Preventive

Maintenance

Emergency Standby

Services

Emergency

Standby 24/7

406 VAT 19% Lot 1

Lot 1

Total Option Year 4

2.6. Total for all years: Base Year

Option Year 1

Option Year 2

Option Year 3

Option Year 4

TOTAL

Currency _____________

2.7 Repair option. Repairs are NOT included under this agreement (see 7.1.3) and are to be done outside this contract. However, the Government desires current labor rates in the event that there is an issue discovered during the preventive maintenance of the specified equipment. Please provide your current labor rates in the Repair Option fields below. As stated in 7.1.3 any necessary repairs or parts will be submitted for approval and then billed against a separate PO. The Contractor is not approved to do any additional work without specific authorization from the Contracting Officer.

Repair Labor Rates

Base Year hr

Option Year 1 hr

Option Year 2 hr

Option Year 3 hr

Option Year 4 hr

3. NOTICE TO PROCEED

After Contract award and submission of acceptable insurance certificates and copies of all applicable licenses and permits, the Contracting Officer will issue a Notice to Proceed. The

Notice to Proceed will establish a date (a minimum of ten (10) days from date of Contract award unless the Contractor agrees to an earlier date) on which performance shall start.

4. EQUIPMENT AND PERFORMANCE REQUIREMENTS

4.1. The US Consulate Frankfurt requires the Contractor to maintain the following equipment in a safe, reliable and efficient operating condition. Please see equipment list included in

Exhibit A for a more detailed description.

4.2. The Contractor shall provide all necessary managerial, administrative and direct labor personnel, as well as all transportation, equipment, tools, supplies and materials required to perform inspection, maintenance, and component replacement as required to maintain the systems in accordance with this work statement. Under this Contract the Contractor shall provide:

• The services of trained and qualified technicians to inspect, adjust, and perform scheduled preventive maintenance.

4.3. Performance Standards

The AC systems shall be clean and in good operating condition upon completion of the service. The preventive maintenance service shall result in the parts of the system serviced being in a condition to operate efficiently and effectively.

5. HOURS OF PERFORMANCE

5.1. The Contractor shall maintain work schedules. The schedules shall take into consideration the hours that the staff can effectively perform their services without placing a burden on the security personnel of the Post. The Contractor shall deliver standard services between the hours of 8:00AM and 4:30 PM Monday through Friday. No work shall be performed on US Government and local holidays. Below is a list of the holidays.

Jan 01 New Year's Day

Jan 19 Birthday of Martin Luther King, Jr.

Feb 16 President's Day

Apr 03 Good Friday

Apr 06 Easter Monday

May 1 German Labor Day

May 14 Ascension Day

May 25 Memorial Day

Jun 04 Corpus Christi Day

Jul 04+ Independence Day

Sep 07 Labor Day

Oct 03 Day of German Unity

Oct 12 Columbus Day

Nov 11 Veterans Day

Nov 26 Thanksgiving Day

Dec 25 Christmas

Dec 26 Second Christmas Day

6. ACCESS TO GOVERNMENT BUILDINGS AND STANDARDS OF CONDUCT

6.1 General. The Contractor shall designate a representative who shall supervise the

Contractor’s technicians and be the Contractor’s liaison with the American Consulate

Frankfurt. The Contractor’s employees shall be on-site only for contractual duties and not for any other business or purpose. Contractor employees will be given access to the equipment and equipment areas and will be escorted by Consulate personnel where required.

6.2 Personnel Security. The Government reserves the right to deny access to U.S.-owned and U.S.-operated facilities to any individual. The Contractor shall provide the names, biographic data and all required post security forms for all Contractor personnel who will be used on this Contract prior to their utilization. Submission of information shall be made within 30 days of award of contract. No technician will be allowed on site without prior authorization. Note: this may include cleared personnel if advance notice of visit is not given at least one week before the scheduled visit.

6.2.1 Vehicles. Contractor vehicles will be permitted inside the Consulate compound with prior approval only. If vehicle access is necessary, submit contractor’s vehicle information

(Make, Model, License Plate #) to be included on Contractor access requests. This should be submitted to the Contract Officer Representative (COR) at least one (1) week prior to the visit.

6.2.2 Government shall issue daily access badges to Contractor personnel, after they are approved. Contractor personnel shall visibly display access badges on the uniform at all times while providing services under this contract. These access badges are the property of the US Government. The Contractor is responsible for their return at the end of each workday, or at the request of the Government. The Government reserves the right to deny access to U.S.-owned and U.S.-operated facilities to any individual.

6. 3 Security Clearances. Security clearances are not a requirement for performance on this contract.

6.3.1 The Contractor must comply with all of the following requirements relating to the protection of U.S. Consulate Frankfurt personnel, property and compound project information and cooperate fully in all security matters Sensitive But Unclassified (SBU) and information that may arise relating to this contract.

Contractor personnel may also be exposed to various documents and signs, including Post notices, event schedules, DoS regulations and conversations or announcements relating to the operation of the US Consulate Frankfurt and diplomatic personnel. This information should not be shared with anyone not employed by or falling under the protection of the Consulate.

Contractor personnel may be exposed to various documents, such as blueprints, drawings, sketches, notes, surveys, reports, photographs, and specifications, received or generated in conjunction with this contract. These documents contain information associated with diplomatic facilities for the U.S. Department of State. These documents have been marked with the handling designations “Unclassified” or “Sensitive But Unclassified” and US

Government warnings against reproduction and distribution. These documents require special handling and dissemination restrictions. All handling designations and warnings on original documents must be reproduced on subsequent copies.

The loss, compromise, or suspected compromise or loss of any SBU information, contract related information (personnel files, payroll information, etc.), any post or diplomatic facility related information (documents, notes, drawings, sketches, surveys, reports, exposed film, negatives, or photographs), or ANY information which may adversely affect the security interests of the United States, must be immediately brought to the attention of the Contracting

Officer (CO) and Contracting Officer’s Representative (COR).

Photographs of any diplomatic overseas building or facility must be authorized in advance by the COR and Regional Security Officer (RSO), who will establish any controls, limits, and/or restrictions as necessary. Images depicting any Controlled Access Area and/or sensitive equipment must be cleared by RSO personnel. No further dissemination, publication, duplication, or other use beyond that which was requested and approved is authorized without specific, advance approval from Post. Post reserves the right to demand retention of all copies of said images, following fulfillment of the previously authorized usage.

Transmission of any information marked Sensitive But Unclassified (SBU) or contract/personnel sensitive information, via the Internet, is prohibited. SBU information can be transmitted via ProjNet, mail, FedEx (or other commercial carrier) or fax, or hand carried by authorized contractor personnel.

Discussion of U.S. Diplomatic post activities while not on post, to include in homes, hotel rooms, restaurants and all other public places, is prohibited. Any contact with host or third country nationals that seems suspicious (such as undue curiosity in the project or project personnel) shall be reported immediately to the COR and RSO.

The Contractor and its employees shall exercise utmost discretion in regard to all matters relating to their duties and functions. They shall not communicate to any person any information known to them by reason of their performance of services under this contract which has not been made public, except to the extent necessary to perform their required duties in the performance of the contract requirements or as provided by written authorization of the Contracting Officer. All documents and records (including photographs) generated during the performance of work under this contract shall be for sole use of and shall become the exclusive property of the U.S. Government. No article, book, pamphlet, recording, broadcast, speech, television appearance, film or photograph concerning any aspect of the work performed under this contract shall be published or disseminated through any media, to include company or personal websites, without the prior written authorization of the

Contracting Officer. These obligations do not cease upon the expiration or termination of this contract or at any other point in time. The Contract shall include the substance of this provision in all subcontracts hereunder.

6.4 Standards of Conduct

6.4.1 General. The Contractor shall maintain satisfactory standards of employee competency, conduct, cleanliness, appearance, and integrity and shall be responsible for taking such disciplinary action with respect to employees as may be necessary. Each

Contractor employee shall adhere to standards of conduct that reflect credit on themselves, their employer, and the United States Government. The Government reserves the right to direct the Contractor to remove an employee from the worksite for failure to comply with the standards of conduct. The Contractor shall immediately replace such an employee to maintain continuity of services at no additional cost to the Government.

6.4.3 Neglect of Duties. Neglect of duties is unacceptable. This includes sleeping while on duty, unreasonable delays or failures to carry out assigned tasks, conducting personal affairs during duty hours and refusing to render assistance or cooperate in upholding the integrity of the worksite security.

6.4.4 Disorderly Conduct. The Contractor shall not condone disorderly conduct, use of abusive or offensive language, quarreling, and intimidation by words, actions, or fighting.

Also included is participation in disruptive activities that interfere with normal and efficient

Government operations.

6.4.5 Intoxicants and Narcotics. The Contractor shall not allow its employees while on duty to possess, sell, consume, or be under the influence of intoxicants, drugs or substances which produce similar effects.

6.4.6 Criminal Actions. Contractor employees may be subject to criminal actions as allowed by law in certain circumstances. These circumstances include but are not limited to the following actions: falsification or unlawful concealment, removal, mutilation, or destruction of any official documents or records or concealment of material facts by willful omission from official documents or records; unauthorized use of Government property, theft, vandalism, or immoral conduct; unethical or improper use of official authority or credentials;

security violations; organizing or participating in gambling in any form; and misuse of weapons.

6.4.7 Key Control. The Contractor will not be issued any keys. The keys will be checked out by a “Cleared American” escort on the day of service requirements.

6.4.8 Notice to the Government of Labor Disputes. The Contractor shall inform the COR of any actual or potential labor dispute that is delaying or threatening to delay the timely performance of this contract.

7. SCHEDULED PREVENTIVE MAINTENANCE

7.1. General

7.1.1. The Contractor shall perform preventive maintenance as outlined in Exhibit A -

STATEMENT OF WORK. The objective of scheduled preventive maintenance is to eliminate system malfunction, breakdown and deterioration when units are activated/running.

7.1.2. The Contractor shall inventory, supply and replace expendable parts (eg, filters, belts, hoses, gaskets) that have become worn due to wear and tear. The Contractor shall maintain a supply of expendable and common parts on site so that these are readily available for normal maintenance to include: hoses, belts, oil, chemicals, coolant, filters (Air, Fuel, Oil), grease, sealant, thermostat, fuses; in addition to the appropriate tools, testing equipment, safety shoes and apparel for technicians, personal protective equipment (hands, hearing, eye protection), MSDS, cleaning material and oil spill containment kits. The contractor shall carry out an inventory of the supply after each visit and order replacement supplies and have them delivered on site. Maintenance materials shall be unused and are to be industry standard and intended for the task to be performed. Parts shall be OEM approved. Refrigerants shall meet the AHRI Standard 700-2015 or most recent AHRI Standards.

7.1.3. Exclusion. This contract does NOT include repair of equipment and replacement of hardware (e.g. bearings, pistons, piston rings, crankshaft, gears.) Hardware replacements will be separately priced out by the Contractor for the Government’s approval and acceptance. The Government has the option to accept or reject the Contractor’s quote for parts and reserves the right to obtain similar spare parts from other competitive sources. If required by the Government, the Contractor shall utilize Government-purchased spare parts, if awarded the work. Such repairs/replacements will be accomplished by a separate purchase order. However, this exclusion does not apply if the repair is to correct damage caused by

Contractor negligence.

7.1.4. Replacement/repair of any electronic or electrical parts shall be approved by the COR prior to installation of the part. If the Contractor proceeds to replace any electronic or electrical parts without COR approval, the Contractor shall de-install the parts at no cost to the Government.

7.1.5. Stocking of recommended repair parts is at the discretion of the Contract Officer

Representative and is dependent upon the nearest location of the Equipment manufacturer, distributor or dealer. A recommended spare parts list shall be obtained by the contractor from the manufacturer or distributor and provided to the Facility Manager to procure.

7.2 Checklist Approval

The Contractor shall submit to the COR a schedule and description of preventive maintenance tasks which the Contractor plans to perform. The Contractor shall prepare this schedule and task description in a checklist format for the COR’s approval prior to contract work commencement.

7.2.1. The Contractor shall provide trained technicians to perform the service at frequencies stated in Exhibit A and on the equipment called out in this SOW. The technician shall sign off on every item of the checklist and leave a copy of this signed checklist with the COR or the COR's designate after each maintenance visit.

7.2.2. It is the responsibility of the Contractor to perform all manufacturers recommended preventive maintenance including preventive maintenance recommended by the manufacturer’s technical manuals for the respective equipment.

7.2.3 Additionally, the maintenance contractor shall obtain and keep at the post O&M binders provided by the manufacturers. These binders shall be placed in a location accessible to post personnel to review as needed.

8. PERSONNEL, TOOLS, CONSUMABLE MATERIALS AND SUPPLIES

The Contractor shall provide trained technicians with the appropriate tools and testing equipment for scheduled maintenance, safety inspection, and safety testing as required by this

Contract. The Contractor shall provide all of the necessary materials and supplies to maintain, service, inspect and test all the systems to be maintained.

8.1 Contractor furnished materials include but are not limited to appropriate tools, testing equipment, safety shoes and apparel for technicians, hands, hearing and eye protection, MSDS, cleaning material and oil spill containment kit. Expendable/consumable items (e.g.

hoses, belts, oil, chemicals, coolant, filters (Air, Fuel, Oil), generator starting batteries, grease, sealant, thermostat, fuse), shall be maintained in the onsite inventory. See 7.1.2.

8.2 Repairs are not included in this contract. See 7.1.3. Exclusions.

8.3 Disposal of used oil, fuel, battery and other toxic substances. The Contractor is responsible for proper disposal of toxic/hazardous substances. All material shall be disposed of according to Government and Local law. After proper disposal the contractor must show proof of authorized disposal of these toxic/hazardous substances.

9. SOFTWARE, LICENSES AND PASSWORDS

Copies of any and all software and licenses needed to control or to adjust the communications module shall be given to the post upon completion of the work.

10. DELIVERABLES

Provide a typewritten report to Post Facilities Manager containing following:

a) System information (make, model, all devices types)

b) Pass/Fail of each feature and type of component tested. If a device fails, note device type, address and location within Post

c) Any comments on system (or device) condition pertaining to service life and dependability.

d) Full printout of test from system printer

e) Testing of exhaust gas by Gas Analyzer

The following items shall be delivered under this contract:

Description QTY Delivery Date Deliver to

Names, biographic data, police clearance on Contractor personnel (#6.2)

1 30 days after contract award COR

Certificate of Insurance (#11.2) 1 30 days after contract award CO

PM Checklist signed by Contractor’s employee (#7.2.1)

1 After completion of each maintenance service

COR

Invoice (#15) 1 After completion of each maintenance service

COR

11. INSURANCE REQUIREMENTS

11.1 Personal Injury, Property Loss or Damage (Liability). The Contractor assumes absolute responsibility and liability for any and all personal injuries or death and property damage or losses suffered due to negligence of the Contractor’s personnel in the performance of this Contract

The Contractor’s assumption of absolute liability is independent of any insurance policies.

11.2 Insurance. The Contractor, at its own expense, shall provide and maintain during the entire period of performance of this Contract, whatever insurance is legally necessary. The Contractor shall carry the following minimum insurance:

Public Liability Insurance

Property damage: EUR250,000.00 Cumulative: EUR500,000.00

Workers’ Compensation and Employer’s Liability

11.3 Worker's Compensation Insurance. The Contractor agrees to provide all employees with worker's compensation benefits as required under local laws (see FAR 52.228-4 “Worker’s Compensation and War-Hazard Insurance Overseas”).

12. LOCAL LAW REGISTRATION

If the local law or decree requires that one or both parties to the contract register the contract with the designated authorities to ensure compliance with this law or decree, the entire burden of this registration shall rest upon the Contractor. Any local or other taxes which may be assessed against the Contract shall be payable by the Contractor without Government reimbursement.

13. QUALITY ASSURANCE PLAN (QAP).

13.1 Plan. This plan is designed to provide an effective surveillance method to promote effective Contractor performance. The QAP provides a method for the Contracting Officer's

Representative (COR) to monitor Contractor performance, advise the Contractor of unsatisfactory performance, and notify the Contracting Officer of continued unsatisfactory performance. The Contractor, not the Government, is responsible for management and quality control to meet the terms of the Contract. The role of the Government is to conduct quality assurance to ensure that Contract standards are achieved.

Performance Objective SOW Para Performance Threshold

Services.

Performs all services set forth in the

Statement of Work (SOW)

1 thru 12 &

Exhibit A

All required services are performed and no more than one

(1) customer complaint is received per month

13.2 Surveillance. The COR will receive and document all complaints from Government personnel regarding the services provided. If appropriate, the COR will send the complaints to the Contractor for corrective action.

13.3 Standard. The performance standard is that the Government receives no more than one

(1) customer complaint per month. The COR shall notify the Contracting Officer of the complaints so that the Contracting Officer may take appropriate action to enforce the inspection clause (FAR 52.212-4, Contract Terms and Conditions-Commercial Items), if any of the services exceed the standard.

13.4. Procedures.

13.4.1 If any Government personnel observe unacceptable services, either incomplete work or required services not being performed, they will immediately contact the COR.

13.4.2 The COR will complete appropriate documentation to record the complaint.

13.4.3 If the COR determines the complaint is invalid, the COR will advise the complainant.

The COR will retain the annotated copy of the written complaint for his/her files.

13.4.4 If the COR determines the complaint is valid, the COR will inform the Contractor and give the Contractor additional time to correct the defect, if additional time is available. The

COR shall determine how much time is reasonable.

13.4.5 The COR shall, as a minimum, orally notify the Contractor of any valid complaints.

13.4.6 If the Contractor disagrees with the complaint after investigation of the site and challenges the validity of the complaint, the Contractor shall notify the COR. The COR will review the matter to determine the validity of the complaint.

13.4.7 The COR will consider complaints as resolved unless notified otherwise by the complainant.

13.4.8. Repeat customer complaints are not permitted for any services. If a repeat customer complaint is received for the same deficiency during the service period, the COR will contact the Contracting Officer for appropriate action under the Inspection clause.

14. TRANSITIONS/CONTACTS

Within 30 days after contract award, the Contracting Officer may ask the contractor to develop a plan for preparing the contractor to assume all responsibilities for preventive maintenance services. The plan shall establish the projected period for completion of all clearances of contractor personnel, and the projected start date for performance of all services required under this contract. The plan shall assign priority to the selection of all supervisors to be used under the contract.

14.1 On site contact. The following are the designated contact personnel between the US

Consulate and the Contractor

COR

Andrija Delač Jr. - Mechanical Maintenance Supervisor

Delaca@state.gov

The COR will be the contractor’s point of contact at the U.S. Consulate, Andrija Delač Jr. All questions concerning coordination of service activities while at post shall be directed to the

COR.

15. SUBMISSION OF INVOICES

The Contractor shall submit an invoice after each preventive maintenance service has been performed. Invoices must be accompanied by a signed copy of the Maintenance Checklist for the work performed including parts replacement and break down calls, if any. No invoice for preventive maintenance services will be considered for payment unless accompanied by the relevant documentation. Equipment should be separated into categories reflected in the contract namely, equipment greater than 36,000 BTU and equipment less than 36,000 BTU on separate line items to facilitate payment from different sources.

The Contractor should expect payment 30 days after completion of service or 30 days after receipt of invoice at the Embassy's payment office, whichever is later. Invoices shall be sent to:

American Embassy Berlin

FMC/DBO

Clayallee 170 14191 Berlin mailto:Delaca@state.gov

Exhibit A - - STATEMENT OF WORK

I. GENERAL INFORMATION:

The United States Consulate in Frankfurt requires professional services and contractor cost proposals to perform annual preventive maintenance services of the facility’s Air

Conditioning Systems.

II. PROJECT REQUIREMENTS:

DESCRIPTION OF EQUIPMENT *:

*Equipment listing attached as Exhibit A and B.

Variable Refrigerant Flow (VRF), Chilled Water (CHW) and Package Unit Air Conditioning

Systems.

Total: 78 Exterior Units (ground, roof and wall mounted), and 886 Interior Units (wall and ceiling mounted)

III. GENERAL REQUIREMENTS:

The Contractor under this SOW will be responsible for labor, tools, and materials required to carry out all preventive maintenance as outlined in this SOW. Consulate staff have service manuals for all air conditioning equipment onsite. Contractor will provide a maintenance service spreadsheet containing all equipment from the equipment listing, with column-based checklists for all maintenance performed, note sections and an initial block for technicians performing maintenance. An example of the maintenance service spreadsheet will be submitted to the COR for approval of format and content before post visit.

IV. SCOPE OF WORK - - AIR CONDITIONING PREVENTIVE MAINTENANCE

Contractor shall provide all materials, supervision, labor, tools and equipment to perform preventive maintenance. All personnel working in the vicinity shall wear and use safety protection while all work is performed. Any questions or injuries shall be brought to the attention of the Post Occupation Safety and Health Officer (POSHO). Material Safety Data

Sheets (MSDS) shall be provided by the Contractor for all HAZMAT materials. Copies will be provided to the COR for approval.

If any discrepancies are found with the HVAC equipment/systems that are not covered under this scope of work, then the contractor must provide the following:

1. Detailed report noting the discrepancy found, equipment name, location and model #.

2. Bill of Materials (BOM) to include component name, quantity, part #, and price for any repair material required and material lead time.

3. Price quote for repair labor.

Task Listing

At a minimum, the following work shall be done:

Exterior Air-Cooled Condensing Units:

Special Instructions-

1. Follow site safety procedures and supervisor’s instructions.

2. Use extreme caution when climbing roof access ladders.

3. Perform applicable lockout/tag out steps of site safety procedures.

4. Record equipment damage or deficiencies for detailed report.

5. Review and follow the manufacturer’s O&M instructions.

6. Follow safety and environmental procedures for the handling and disposing of refrigerants and compressor oil.

7. Don’t vent refrigerants. Refrigerants must be recovered.

8. Record quantities of refrigerants and compressor oil, added or removed.

9. Record results on the equipment maintenance service sheet.

10. Check manufacturer’s specifications for the maximum number of plugged tubes.

Annual Maintenance and Inspection-

1. Straighten fins. (As required if air flow is restricted)

2. Clean dirt and debris that inhibits performance.

3. Clean motor of dirt that impairs its cooling.

4. Spray wash coils with coil cleaning solution or detergent solution. (if required)

5. Inspect belt tension and condition (if present). Adjust or replace as required

6. Inspect alignment of motor and fan. (If applicable)

7. Inspect motor and fan shaft bearings for wear. (loose, noisy, hot)

8. Lubricate motor and fan bearings. (If applicable)

9. Inspect wires and connections for deterioration and evidence of overheating.

10. Check for proper electrical ground. - note ohm reading.

11. Connect power and run machine

12. Check action of operating controls.

13. Check action of safety controls, if possible.

14. Inspect for excessive or unusual noise or vibration.

Interior VRF, Chilled Water and Evaporator Fan Coil Units:

Special Instructions-

1) Follow site safety procedures and supervisor’s instructions.

2) Use extreme caution when climbing ladders.

3) Perform applicable lockout/tag out steps of site safety procedures.

4) Record equipment damage or deficiencies for detailed report.

5) Review and follow the manufacturer’s O&M instructions.

6) Follow safety and environmental procedures for the handling and disposing of refrigerants and compressor oil.

7) Don’t vent refrigerants. Refrigerants must be recovered (VRF and Mini-Split systems).

8) Record results on the equipment maintenance service sheet.

Annual Maintenance and Inspection-

1) Clean Filter and coils and disinfect using anti-mold disinfection solution

2) Vacuum dust (if needed) from unit interior

3) Clean grills and unit body

4) Clean and disinfect drain pan and check for excessive corrosion

5) Inspect for leaking or corroded plumbing and fittings

6) Inspect condensate pump for proper operation and leaks and clean filter*

7) Remove and clean debris from wye strainers (when present) in hydronic supply line**

8) Inspect electrical connections for tightness

9) Inspect electrical components and wiring for signs of corrosion or burned insulation

10) Inspect belt tension and condition (if present) replace as required

11) Inspect motor alignment and fan (If present)

12) Inspect for signs of mold and if present, clean with anti-mold disinfection solution

13) Check operation of unit and remote controller

14) Inspect for excessive noise or vibration

15) Verify communication with central BAS system (if applicable)

16) Record results on the equipment maintenance service sheet.

*Condensate Pumps: Annually

For fan coil units utilizing a pump for condensate piping, pumps should be flushed with a

95% H2O/ 5% Cl (Chlorine) solution. Recommend flushing to occur in spring, prior to commencement of cooling season.

**Wye Strainers: Annually

On all Chilled Water Fan Coil Unit hydronic piping supply line there are wye strainers. The strainers need to be removed and cleaned of any debris annually.

To isolate the unit, close the ball valve on the supply line and power down the FCU which will cause the control valve to close. Once isolated the strainer filter can be removed and cleaned. Upon replacing the strainer, the FCU will need to be bled of all air in the coil via the

Schrader valve on the return side of the hydronic piping.

End of Statement of Work

Equipment List see Exhibit A and B.

File details come from the government source that posted it. Updated .