20R0268-Attach O-2072022.pdf

Attachment O: Compliance Matrix

It e m

R F

P R e fe re n c e

Requirement P ro p o s a l M e e ts t h e

R q u ir e m e n t (Y e s /N o

P ro p o s a l R e fe re n c

(S c ti o n

P ro p o s a l R e fe re n

(P a g e

P ro p o s a l R e fe re n

(L in e

C.3.a

Each Offeror shall demonstrate capacity to obtain individual card components to accommodate demand, growth, production concept changes, etc.

C.3.b

Additionally, the Offeror shall demonstrate flexibility to use the card stock and supporting infrastructure to create additional travel card types.

C.3.c

As an element in their proposal, the Offeror shall disclose any potential requirements for specialized and/or non-commercial-off-the-shelf (COTS) hardware, software, and consumable requirements of the proposed items.

C.3.1

Each Offeror shall ensure Prime and/or

Subcontractors (if necessary), will be able to supply staff that shall be able to meet the criteria of obtaining a Moderate-Risk, Public-Trust clearance level (refer to Section H and Attachment F and G).

Corporate Officers (those with certain authorities, to include security), as well as Key Personnel shall be staff considered for obtaining a MRPT.

C.3.2.a

The Contractor Awardee shall provide “as-needed” technical support personnel to help implement any

Passport Card-driven changes to current passport processes or material required for integration of the

Passport Card solution into the current passport environment. This support shall be included in the fixed price.

C.3.2.b

Each Offeror shall ensure technical capacity in the following areas is available to provide support to the

Government on an as-needed basis. This technical support will begin upon contract award and requires a (4) hour response time. There are three (3) Key

Personnel labor categories.

C.3.2.1.b

PM must have 10 years in supervision of substantial professional IT, printing or lamination for/card personalization projects. Preferred work or education experience with polymers.

C.3.2.2.b

Eight (8) years in supervision of substantial professional printing / card manufacturing processes.

C.3.2.3.b

Five (5)+ years' experience in customer service or logistics management.

C.3.3.a

Each Offeror shall ensure the passport card manufacturer’s database of card serial numbers and

RFID unique identifiers are appropriately protected as given in Section C.3.3.4).

C.3.3.b

Each Offeror shall, at the Government’s discretion, supply random quality assurance samples of card stock as requested from each order over the life of the contract. Delivery instructions will be provided with each request (refer to Section C.3.3.5).

C.3.3.c

Each Offeror shall meet the requirements and standards as specified herein Section 3.3 and Table

C-1

C.3.3.1.a

The Passport Card shall meet ISO 7810 ID-1 specifications and follow the guidelines of ICAO

9303 Part 5 recommendations for TD-1 size machine readable travel documents where applicable.

C.3.3.1.b

The Passport Card shall have machine-readable capability with embedded RFID capable ICC and antenna. The ICC shall store only a manufacturer-encoded number unique to the specific card.

C.3.3.1.c

The Passport Card shall be constructed to be tamper-resistant and physically secure (counterfeit deterrent and alteration deterrent) and durable travel document that permit Customs and Border

Protection officers to use RFID equipment to read the on-board ICC number to access data from a

Department of Homeland Security database, to read the MRZ encoded personalized data on the back of the Passport Card using passport readers designed to read ICAO 9303 MRZs, and to confidently inspect the card on its face value.

C.3.3.1.d

DoS reserves the right to modify artwork and security features over the life of the contract and the

Offeror shall work with DoS to implement approved changes. Changes include, but are not limited: to new artwork, new inks, new security features, materials, and personalization layouts. Printing press and lamination trials may be required for any new designs. The Contractor shall provide updated pricing and information for the Government's consideration when changes are requested.

C.3.3.1.e.1

Contractor Awardee shall provide Passport Card

Stock that can be laser personalized with information similar to that of the data page of the current U.S. Passport booklet: 1) On the Passport

Card front: citizen facial image and biographic information

C.3.3.1.e.2

Contractor Awardee shall provide Passport Card

Stock that can be laser personalized with information similar to that of the data page of the current U.S. Passport booklet: 2) On the Passport

Card back: MRZ for ID-1 type document compliant with ICAO 9303 Part 5

C.3.3.2.a

Offeror shall provide a list of all subcontractors and suppliers, a description of their role and/or material or component they make, and location of subcontractor and suppliers.

C.3.3.2.b.1

Each Offeror shall provide a card that the body material shall: 1) Be printed, assembled, laminated, die-cut, and engraved in the United States.

However, individual components of the Card Stock may be manufactured outside the U.S. and the

Offeror shall comply with the Buy American Act. The facilities manufacturing the individual components must meet the Security Plan requirements, see

Section J, Attachment F.

C.3.3.2.b.2

Each Offeror shall provide a card that the body material shall: 2) Be nontoxic (presents no toxic hazard in the course of personalization and normal use).

C.3.3.2.b.3

Each Offeror shall provide a card that the body material shall: 3) Be compatible with ICC components that enable each card to function as a passive RF responder.

C.3.3.2.b.4

Each Offeror shall provide a card that the body material shall: 4) Be compatible with the current personalization process (refer to Attachment M), including having material receptive to laser energy so that tactile printing can be done. Laser receptive material must be deep enough in card to prevent tactile print removal and provide clear tamper evidence.

C.3.3.2.c

Offeror shall provide the proposed card construction, clearly labeling all layers and the features on each layer.

C.3.3.2.c.1

Be constructed with only polycarbonate layers, the only exception being the security features described in C.3.3.2.f.3.

C.3.3.2.c.2

Be certifiable to the government’s satisfaction that the card body meets the requirements and standards given in C.3.3 and Table 3-1.

C.3.3.2.c.3

Not contaminate card processing or interface devices in the course of normal use per ISO 7810

Section 8.14.

C.3.3.2.c.4

Reproduce the sample card artwork in Section J, Attachment N for solicitation, and post award the real secure artwork. Both the sample card for evaluation and the real card must meet all standards and requirements listed unless specifically excluded.

C.3.3.2.d

The printed linework should be clear, crisp, and the loops of the letters used in the text shall not be filled

in. There should be no unidentifiable or illegible characters or ink voids or ink cracking after lamination.

C.3.3.2.e

No ink spots and/or hickies, or extraneous marks

(lines from plate scratches, scumming, tinting, wheel marks, oil marks, or ink bleed through), which result during the printing process or lamination process, shall be visible on the final product.

C.3.3.2.f

The Offeror shall build into the price per card and be responsible for at least three pre-production print trials of the real secure artwork and lamination to demonstrate the production of all the design and security features.

C.3.3.2.g

PMS ink colors used shall be IR transparent and shall not contain carbon black or any pigments that shall negatively interact with the laser energy. Once press sheets of ink colors/density are approved, Offeror shall maintain that quality standard for all press runs.

C.3.3.2.h

Laser personalization shall not negatively interact with the offset ink or other security features including but not limited to laser marking following or

“spidering” along offset artwork (sometimes called bleeding), out-gassing, bubbling or delamination.

C.3.3.2.i.1

Be manufactured to include these security features,

1) Tactile element(s) on the surface of the front and back of the card, excluding the MRZ and barcode zone. The tactile element will be made with a .20-25 μm etched depth lamination plate or equivalent process to include fine lines, microtext, optically dynamic effects, and matte areas. This feature is excluded from the sample card for evaluation.

C.3.3.2.i.2

Be manufactured to include these security features,

2) Optically variable element using color shifting ink with opaque gold to green color pair, showing shift between 45 and 85 degrees of angle between observer and card surface, that is visible in diffuse lighting, on back ReadyLane logo. Contractor

Awardee shall allow incorporation of an additive to this ink for covert purposes, which will be disclosed to Contractor’s personnel with need to know.

C.3.3.2.i.3

Be manufactured to include these security features,

3) Optically Variable Device (OVD) per artwork in

Section J, Attachment N for solicitation. Post award a new secure design will be provided. Note: Other

Travel Card OVD designs will be separate. Artwork for OVD shall come from a DoS-approved manufacturer. This OVD must be embedded in the card stock, so that removal requires unequivocal evidence of tampering. OVD material and manufacturing shall not interfere with RF performance or personalization printing performance otherwise specified herein.

C.3.3.2.j

Lamination quality of the OVD shall be free of cracking, bubbling, smudges, particulates, and other imperfections. The integrity of the diffractive structures within the OVD shall not be diminished from the lamination process.

C.3.3.2.k

Invisible element using a material furnished by DoS that functions with testing device provided by or specified by DoS. This material shall be incorporated into one of the card printing steps, using either offset of screen inks. The Government will disclose material supplier to Contractor personnel with need to know. Contractor Offeror and Awardee shall include costs of reimbursing this supplier, at two cents per card. This feature, if found acceptable, may require Contractor Awardee to provide rights to Government for exclusive use in perpetuity, obtain COR written approval for personnel needing to know its use, and sign nondisclosure agreements about its use. Element designs will be provided by the Government.

C.3.3.2.l

Transparent window feature with complex shape(s) that link the front of the card and back of the card or otherwise depicts a multilayer construction.

Transparent area shall be laser reactive to allow for personalized features. This feature is excluded from the sample card for evaluation.

C.3.3.3.a

Each Offeror shall provide preprinting that does not rub off or fade during the life of the Passport Card, nor shall the printing process deposit debris on the personalization printer. Pre-printed card stock pattern, inks, and offered security features, shall not interfere with the ICC and related card components, nor shall it obstruct access to machine-readable information.

C.3.3.3.b

Card Number - each Offeror shall laser engrave at manufacture on the back of each card, a unique and sequential serial number, between 9 and 16 characters and print a 1-Dimensional Code 3 of 9 type barcode alongside according to government provided artwork. This number shall not be related to the electronically written data.

C.3.3.4

To meet the functional working requirement of the

Passport Card within CBP’s operational process at land borders, the card stock shall have embedded

ISO/IEC 18000-63 compliant RF capability.

C.3.3.4.1

The ICC shall meet the following requirements: 1)

The card shall comply with ISO/IEC 18000-63:2015.

C.3.3.4.2

The ICC shall meet the following requirements: 2)

The card ICC data structure shall be as described in

Section J, Attachment C: Data Format for Passport

Card.

C.3.3.4.3

The ICC shall meet the following requirements: 3)

The card ICC shall store a unique number from a range supplied by DoS and no further cardholder associated data (Referred to as the EPC number in the GEN 2 specification).

C.3.3.4.4

The ICC shall meet the following requirements: 4)

The cards shall meet or surpass ISO/IEC 18000-63 performance criteria in a laboratory and operational setting.

C.3.3.4.5

The ICC shall meet the following requirements: 5)

Each Offeror shall lock the ICC through the Gen 2

“Permalock” command, setting access to 00000000.

Permalock prevents the modification or addition of any information after a Passport Card has been manufactured. The Passport Card architecture will be implemented only by Gen 2 ICCs that permit all memory to be permanently write-locked. The manufacturer shall write-lock and Permalock the chip’s memory.

C.3.3.4.6

The ICC shall meet the following requirements: 6)

Each Offeror shall provide a list (manufacturer and model number) of all GEN 2 and/or ISO 18000-63 certified readers known to interface properly and effectively with the offered embedded RFID.

C.3.3.5

Each Offeror shall provide the optional Other Travel

Card stock that shall meet all requirements specified for the Passport Card (refer to Table C-1). However, security features and artwork will be modified to distinguish Other Travel Card stock from the

Passport Card. Details will be provided by the government post-award.

C.3.3.6

The Contractor Awardee shall provide Test Stock identical to that provided in Section C.3.3 for continual testing of enhancements and changes to

TDIS and the Passport Card Personalization process.

C.3.3.6.1

Contractor Awardee shall provide the following types of Test Stock: 1) Passport Card Test Stock #1

(blank white): RFID enabled, ready for personalization, delivered to testing location/or print facility. “Test Card” is printed on one side of the card. Used for setting laser parameters, configurations, and testing.

C.3.3.6.2

Contractor Awardee shall provide the following types of Test Stock: 2) Passport Card Test Stock

#2: Pre-printed RFID enabled, (includes final artwork and generic OVD) ready for personalization, delivered to testing location/ or print facility. “Test

Card” is printed on front and back of card. Used for setting laser parameters, configurations, and testing artwork compatibility.

C.3.3.6.3

Contractor Awardee shall provide the following types of Test Stock: 3) Specimen Card Stock: Pre-printed RFID enabled, Specimen Cards (includes final artwork, embedded OVD) ready for personalization, delivered to personalization facility.

“SPECIMEN” is printed on front and back of card.

Used for Exemplar/Specimen Card personalization and distribution to law enforcement.

C.3.3.6.4

Contractor Awardee shall provide the following types of Test Stock: 4) Other Travel Cards: Pre-printed RFID enabled, (includes final artwork and generic OVD) ready for personalization, delivered to testing location/ or print facility. “Test Card” is printed on front and back of card. Used for setting laser parameters, configurations, and testing artwork compatibility.

C.3.3.6.5

Contractor Awardee shall provide the following types of Test Stock: 5)Specimen Other Travel Card

Stock: Pre-printed RFID enabled, Specimen Cards

(includes final artwork, embedded OVD, and all security features) ready for personalization, delivered to personalization facility. “SPECIMEN” is printed on front and back of card. Used for

Exemplar/Specimen Card personalization and distribution to law enforcement.

C.3.4.a

Each Offeror shall be Certified ISO 9001:2015 and ensure the Card Stock is manufactured to industry standards. If the card manufacturing is being completed by a subcontractor, that subcontractor shall also be ISO 9001:2015 certified.

C.3.4.b.

Offeror shall provide a list of all equipment used in the manufacturing of the cards

C.3.4.b.1 and meet the following minimum criteria: 1) Offset printing final artwork: three single ink color units, two visible split fountain units, and two invisible split fountain units. Offeror to determine unit sequence and print runs based on their equipment.

C.3.4.b.2 and meet the following minimum criteria: 2)

Platemaker capability: real secure artwork files will be vector files, and Offeror shall be capable of reproducing all linework, microtext, reversed microtext, and guilloche patterns with a minimum output resolution of 4,800 dpi.

C.3.4.b.3 and meet the following minimum criteria: 3) Proofing capability: the same Raster Image Processor (RIP) that will be used to produce the final printed product shall make the proofs. Proofs will be evaluated for text flow, image position, and color breaks. Proof will not be used for color match.

C.3.4.b.4 and meet the following minimum criteria: 4)

Lamination and die cutting capability: Offeror shall produce cards to meet all standards in Attachment

H.

C.3.4.b.5 and meet the following minimum criteria: 5) Laser engraving equipment to meet requirements of the card number and barcode in Section C.3.3.3.b.

C.3.4.c

The Contractor Awardee shall inform and receive approval from the government COR for any changes in the materials, manufacturing processes, or composition of any of the consumables in this contract. The Contractor Awardee shall provide an initial assessment of the impacts of this change on the ability to produce and personalize these cards and any other impact to the card personalization system or any possible requirement to modifying the system if such changes are accepted. The COR may require testing per Attachment H prior to authorizing any changes.

C.3.5.1.a

Monthly secure delivery (as defined under

Transportation in Section C.3.5.5) to any of the personalization facilities listed in Section J, Attachment D shall be included in the price for a minimum order of 1,000 cards per site and shall be included in the price buildup.

C.3.5.1.b

Each Offeror shall provide 100% quality control check of RFID chip performance

C.3.5.1.c

The card stock RFID chips shall be tested to the description of solution testing standards given in

Attachment H in order to be deemed acceptable prior to delivery.

C.3.5.1.d

Preservation and packaging shall protect against deterioration and physical damage during shipment, hand- ling, and storage. Cards shall be packaged to keep them free of contamination, e.g., by dirt, dust, debris and fingerprints, until a Government user

(Director, Assistant Director, Operation Officer, Passport Specialist) opens the package.

C.3.5.1.e

Marking, shipment, and storage shall also be in accordance with industry standards and Sections

C.3.5.

C.3.5.1.f

The manufacturer shall inventory and ship cards to designated locations given in Section J, Attachment

D as directed by the COR. Cards will be stored and shipped in a manner that ensures secure delivery and card accountability per package and total cards per shipment manner. Manifesting logs and audit tracing shall be provided at the time of shipment via email to PPT.

C.3.5.1.g

Delivery dates and quantities shall be met or exceeded 95% of the time as defined by the order and delivery schedule provided by PPT.

C.3.5.2

Cards shall be packed such that the manufacturer lot number and card numbers are visible on the package unit. Several units may be included per shipment. Each package of Cards shipped shall be placed in tamper evident packaging. Each shipment of cards shall have a packing list detailing the card numbers included in the package.

C.3.5.3

Marking on shipment packages shall clearly show name and address of the receiving organization, along with appropriate invoice numbers and indication of contents, as specified by this contract.

C.3.5.4.a

The Contractor Awardee shall ensure Card

Shipment Delivery takes place within the allotted timeframe as specified in Section F of this RFP. The

Contractor Awardee shall transfer card data to DoS no later than seven (7) days in advance of physical card shipment. The technical implementation of electronic data transfer will be specified by DoS at the time of award. Post contract transition, the

Contractor Awardee may be required to implement new data transfer capabilities. New capabilities may include and are not limited to service interactions such as XML using SOAP or REST services. The following data elements are required: 1-17

C.3.5.4.b

The Offeror shall submit an inventory data transfer sample including all 17 data elements listed in the proposal.

C.3.5.4.c

The Offeror shall submit a card Inventory

Control/Tracking plan description. This plan shall include a complete description of the planned system for tracking and maintaining relevant data on all cards – at any phase in production or delivery process.

C.3.5.4.d

Within 30 days of contract award, the Offeror shall have the card Inventory Control/Tracking system in place to track and maintain relevant data for all cards. Data will be accurate and kept up to date at all times; and available to government upon request.

C.3.5.4.e

The Offeror shall be capable of supporting additional fields should they be required to support the DoS objectives and will be mutually agreed upon by both parties.

C.3.5.5

Each Offeror shall ship all Card products using bonded shippers, in accord with practices for security products as approved by DoS Bureau of

Diplomatic Security, to locations specified by DoS.

DoS requires that the Offeror provide at least two armed, uniformed guards and other armored car personnel, licensed and bonded, properly trained in the use of firearms, for all pickups, transports and deliveries of all card products. Guards and armored car personnel must wear, present and keep visible photo IDs at all times during pickups and deliveries, and while within PPT facilities. Armored car guards/personnel must be in a Company armored vehicle with the Offeror logo clearly identifying the vehicle. Contractor Awardee armored car personnel must stay with the accountable items at all times after taking custody.

C.3.5.6

The Offeror shall possess capacity to accelerate

Card Stock production times for delivery and/or disaster recovery schedule.

C.3.6.1.a.1

The SOPs shall include process and procedure details demonstrating how the Contractor Awardee shall 1) Maintain a six-month level of emergency stock on hand at all times. Emergency stock levels for the passport card will be determined by CA/PPT annually based on demand projections. The Offeror shall submit a photo of their facility that will store and secure the emergency stock.

C.3.6.1.a.2

The SOPs shall include process and procedure details demonstrating how the Contractor Awardee shall 2) Offeror shall demonstrate in their proposal how they plan to ensure Stock reserves are not depleted and advise what they believe the quantity of card stock reserves levels should be maintained for any given month.

C.3.6.1.b

Offeror shall have a plan to rotate inventory on a first in first out basis.

C.3.6.1.b.1

Government requirement is for the Offeror to be responsive (ship) Card Stock orders within 30 days.

C.3.6.1.b.2

Offeror shall provide how they will perform quality checks on maintaining card quality and card storage levels.

85 C.3.6.1.b.3 Handle up to 50% surge in production

C.3.6.1.b.4

Offeror shall provide their process and procedures forgiving advance shipment schedules for

Government review and acceptance at least ten calendar days prior to shipment.

C.3.6.1.b.5

Offer shall provide their process and procedure for informing and getting approval from the

Government for any deviations to established

Government accepted shipment schedules.

C.3.6.1.b.6

Offeror shall provide their process and procedures for replacing faulty or unsuitable cards identified after delivery.

C.3.6.1.b.7

Offerors shall provide a sample of their report on evaluation of agency card returns deemed nonsuitable.

C.3.6.1.b.8

Offeror shall monitor and track cards determined not to be suitable and identify their after action steps to preclude continued submissions of faulty or unsuitable cards to the COR.

C.3.6.1.b.9

Specify destruction and disposal methods for passport card stock (refer to Section H).

C.3.6.2.1

The Government anticipates but is not limited to the following activities post award: per Section C.3.3.2 item f, up to three print and lamination trials, personalization laser calibration testing, final card testing as listed in Attachment H, Goervnment sign off approval, manufacturing of Test Stock per

C.3.3.6, and build-up of inventory to meet monthly demand and six-month level of inventory per

C.3.6.4. The Offeror shall address these items and any additional transition related activities identified by the Offeror in accordance with the Final

Transition Plan submitted (See Section L.11.2.5) and approved at the time of award. The transition period shall not exceed 9 calendar months and full performance shall commence at the date specified in the Notice-To-Proceed issued by the Contracting

Officer (see Section F.2). Draft shall be due with the submission of proposal. Each Offeror shall perform in accordance with the Final Transition Plan submitted (see Section L.11.2.5) and approved at the time of award. The transition period shall not exceed 90-calendar days and full performance shall commence at the date specified in the Notice-to-

Proceed issued by the CO (see Section F.2). Draft shall be due with submission of Proposal

C.3.6.2.1.1.a

Phase-in transition activities shall be performed in accordance with a USG-approved transition plan to be provided by the Offeror. This plan shall cover multiple perspectives (identified below) and describe all activities that shall be completed by the Offeror to assume operational responsibility of Card Stock services during a 9 calendar month transition period prior to commencement of full performance of the contract Base Year. A Notice to Proceed is required in order to commence billing.

C.3.6.2.1.1.b

First, in order to maintain continuity, the transition plan shall describe how the Offeror will deliver all aspects of Card Stock services in a manner comparable to the scope of services given in

Section C and H with a target effective start date of

1 Sept 2022.

C.3.6.2.1.1.c

Second, the transition plan shall describe all activities that shall be completed by the Offeror in order to introduce any aspects of Card Stock services (e.g., individual service enhancements, improved service delivery methods, etc.) that are in accordance with the requirements of this contract.

C.3.6.2.1.2.a

At the end of the contract, a follow-on competition shall be conducted by the CO. In the event the current Contractor is not awarded the follow-on contract, the Offeror shall, develop a Phase-Out

Plan for the orderly transition of the operations within 90 calendar days of contract expiration or prior to the end of the current period of performance when the government provides written notification that it does not intend to exercise an option year, whichever is sooner. The phase-out procedures shall not disrupt or adversely affect the day-to-day operations of the Mission and shall result in a smooth and orderly transfer of responsibility to the successor.

C.3.6.2.1.2.b

Each Offeror’s plan shall include a phase-out period to close-out/transition any task order during the final

Option Period of the contract. The phase-out period shall include all activities necessary to provide closeout deliverables or for a seamless transition upon the completion of the task order’s period of performance to a new task order.

C.3.6.2.1.2.c

The incumbent shall follow FAR 52.237-3

CONTINUITY OF SERVICES (JAN 1991) to ensure transition is accomplished without difficulty until the awardee can fully provide services under the contract, which must be continued without interruption. Any failure to fully implement the

Continuity of Services, including attendance at all scheduled meetings and timely submission of all required documents, may result in a negative past performance evaluation and unfavorable responsibility determination.

C.3.6.2.1.3

The Final Transition Plan will be discussed during the Post-Award Conference with the Government providing input and recommendations to the Offeror.

See Section F for the due date and distribution of the Final Transition Plan which is expected to be due within 7 calendar days after receipt of award

(ARO) and Notice to Proceed (NTP).

C.3.6.3

Due within 30 days of award. The Security plan shall describe actions taken to maintain the integrity of the manufacturing, storage, and delivery process.

The Security Plan serves as a method of internal controls. See Attachment F.

C.3.6.4.a

Each Offeror shall provide a COOP plan within 45 calendar days after award of contract. The COOP

Plan shall describe in detail how the Offeror will respond to interruptions in production process (man-made or natural) and how they will ensure availability of products to maintain continuity of operations during regular business operations and during surge periods. The COOP plan shall also include details on how the Contractor Awardee will maintain a six month level of emergency stock in a secure storage location and how emergency shipments will be made.

C.3.6.4.b

The COOP Plan shall also address how the

Contractor Awardee shall deal with situations caused by direct labor personnel, including but not limited to employee illness, employee family emergency, strikes, labor unrest, and disruption of operations. Describe what management techniques will be used to stay aware of and deal with disgruntled or unhappy employees, actions organized by local unions, or local government labor actions. Describe what procedures will be in place to deal with labor actions, natural disasters, scheduled and unscheduled absences of personnel, and source supplier (manufacturer) crisis.

C.3.6.4.c

Each Offeror shall submit a Final Contingency Plan reflecting any revisions or changes to the Draft

Contingency Plan within 45-calendar days after the

NTP. Any proposed revisions to the Offeror’s Draft

Contingency Plan shall not result in an increase in the allotted 90 day transition timeframe. The CO shall approve any changes shown in the Final

Contingency Plan through a contract modification.

C.3.6.5.a

The QCP shall describe how the Offeror shall ensure the quality of services for all locations where performance will occur shall be met to include deliverables. Each Offeror’s QCP shall apply to all supplies and services provided to DoS. The QCP shall describe those elements given in Section H or the QASP.

C.3.6.5.b.1

The QCP will specifically include: 1) The Offeror’s proactive approach to Quality Control and Quality

Assurance that addresses the Offeror’s commitment to quality and continuous improvement.

C.3.6.5.b.2

The QCP will specifically include: 2) A clear plan with projected resource allocation for card manufacturing launch.

C.3.6.5.b.3

The QCP will specifically include: 3) The Offeror’s strategy for maintaining the quality of the card for the life of the contract.

C.3.6.5.b.4

The QCP will specifically include: 4) Illustration of the Offeror’s process for testing, evaluation, and documentation of manufacturing processes and corrective action to include material and product specifications.

C.3.6.5.b.5

The QCP will specifically include: 5) Proposed communication plan for Corrective Actions and a sample Corrective Action Report (CAR).

C.3.6.5.b.6

The QCP will specifically include: 6) In the CAR, the

Offeror shall report any available historical data related to the Corrective Action as a part of their analysis.

C.3.6.5.b.7

The QCP will specifically include: 7) The Offeror’s sample Failure Modes and Effect Analysis report and related philosophy and methodology.

C.3.6.5.b.8

The QCP will specifically include: 8) A sample Key

Performance Indicator report to address prevention, risk mitigation, design quality and other related metrics.

C.3.6.5.b.9

The QCP will specifically include: 9) Description of all sampling plans as a part of the vendor’s quality process and their methodology.

C.3.6.5.b.10

The QCP will specifically include: 10) Description of any and all auditing procedures as a part of the quality assurance process and their methodology.

C.3.6.5.b.11

The QCP will specifically include: 11) A description of the Offeror’s change control process.

C.3.6.5.c

By the end of the transition, Offeror shall have

SOPs, work instructions (WI), calibration, and maintenance plans for all critical manufacturing processes for final card product(s).

C.3.6.5.d

During the performance of the contract, the

Contractor Awardee shall address any item their

QCP failed to prevent and/or mitigate noncompliant acts and what action needs to be taken or shall be taken to modify the QCP accordingly. Furthermore, the Contractor Awardee shall state whether any part of its Management Approach was revised as part of its efforts to preclude the same and/or similar noncompliant actions in the future. This shall be provided and identified as the Contractor Awardee’s

Corrective Action Plan (CAP).

C.3.6.5.e

Offerors (identified Production and/or Project

Manager POC) shall provide the COR their report on vendor quality control checks, identifying cards removed by the vendor. Historical data shall be maintained that shows positive changes and improvements to quality control checks prior to

Government inspection.

C.3.6.6.a

The Contractor Awardee shall provide a consolidated monthly report by the 15thof the following month after performance.

C.3.6.6.a.1

This report should consist of the following: 1) Card stock shipments by shipped-to location. Break in lots as a result of defective batch should also be identified.

C.3.6.6.a.2

This report should consist of the following: 2)

Defective card return/analysis and destruction.

C.3.6.6.a.3

This report should consist of the following: 3)

Operational issues and corrective actions

C.3.6.6.b

The Offeror shall provide a communication plan outlining how they will ensure a timely response to the government problems such as logistics and quality issues identified by the government. This plan shall also detail how the Contractor Awardee intends to validate defective cards and provide a credit to the USG for defective cards within 30 days.

H.1.4 a-d

A 10 year warranty is provided from the date of issuance, at no additional cost.